Contacted Keen Plumbing January 27, 2023 to have a water tank installed.
We were told it would take 5-6 days to complete the job.
We agreed on a price and the install was to begin January 30,2023.
Jeremy Keen (owner) did have install approved by the necessary county inspectors on the first day.
January 31 Jeremy hired a backhoe operator who had just gotten his backhoe the previous week and ours was the first big job. The backhoe operator ran into my tree and knocked down a large limb onto the neighbor's fence causing quite a bit of damage, saying the limb was decayed. No decay could be found on the tree.
February 1 Jeremy was to arrive by 10:30 AM he did not arrive until 4 PM spending a little time on the whole for the tank.
February 2 we were told the tank would be set up and pumping water into the house. Jeremy did not come but the tank was delivered and filled.
February 3 Jeremy did not arrive until 1 PM and he requested a downpayment to purchase supplies which we provided. The pump was not installed.
February 4 Jeremy again did not arrive until 1 PM requested another downpayment to pay an employee which we provided. The pump was finally setup around 8 PM.
February 5 Jeremy arrived late filled some dirt around the tank and requested another downpayment.
February 6 Jeremy came late in the afternoon stating he completed the job and was coming back the next day to repair the neighbor's damaged fence and have the work inspected.
Jeremy never returned until February 23rd and only because we had no water. He came for a few minutes. Prior to his arrival we discovered he had never switched the circuit breaker to allow water to be pumped from our well. He promised to have water delivered to us at no cost. He never contacted the water provider and we had to get the water delivered ourselves.
Jeremy also rarely returned texts or calls saying his phone was not working. He said he got a new phone but communication did not improve.
Jeremy did text on February 9th that he had pneumonia, but this was over a week since the job should have been completed.
Jeremy also said his father was ill on February 22.
I'm sure you are wondering why we paid for the job after reading this, that was a mistake on my part as I liked Jeremy who is a very personable fellow and seemed to be doing his best. He also had some very high recommendations from contractors he worked with, unfortunately he apparently somehow lost his skills for our installation. I still like Jeremy, but I certainly cannot recommend him.
