Description
About Desert Suns and First Rate Plumbing Heating and Cooling Inc. Desert Suns Heating and Cooling has been providing service in Albuquerque and surrounding areas since 1998. It was also the very first Coleman Dealer in Albuquerque, NM. A goal for many years has been to add plumbing to the business. We are proud to say that it has happened! First Rate Plumbing, Heating and Cooling is now an affiliate of Desert Suns. We are now able to deliver a whole new spectrum of service to our community which is plumbing. Did you know if you have an existing Preventative Maintenance agreement with us, you now have a complimentary plumbing inspection?
HISTORY
Established in 2019.
John and Andrea have worked side by side for many years in the industry. They have a combined experience of 45 years. One day in a simple conversation they both expressed the desire to open their own business to allow them the opportunity to incorporate their own ideas and operations. Oddly enough they each had each other in mind as a perfect business partner. John loving the field side of the business and Andrea loving the business side, it was clear their talents would compliment each other well. They have found that the whole process has been very fun from creating a logo, designing a unique mascot and attracting TOP TALENT to being in front of our community providing quality work and leaving a lasting impression on the service provided. They will continuously strive to keep top talent, provide great service and always be consistent hence their slogan Quality work, exuberant service.
ABOUT BUSINESS OWNER
John and Andrea have worked side by side for many years in the industry. One day in a simple conversation they both expressed the desire to open their own business to allow them the opportunity to incorporate their own ideas and operations. Oddly enough they each had each other in mind as a perfect business partner. John loving the field side of the business and Andrea loving the business side, it was clear their talents would compliment each other well. They have found that the whole process has been very fun from creating a logo, designing a unique mascot and attracting TOP TALENT to being in front of our community providing quality work and leaving a lasting impression on the service provided. They will continuously strive to keep top talent, provide great service and always be consistent hence their slogan Quality work, exuberant service.
SERVICES
Reviews
Laura B.
12/10/2020 12:00:00 SA
We had a 1/2 horsepower sump pump that came with a 3 year old home. It burned out and we replaced it with a 1 horsepower pump by this company. It cost $1900. Then 9 months later the 1 horsepower pump burned out when they are supposed to last 10 + years. Replaced this pump with another. First rate determined the underground issue and fixed issue. Smell of sewage in house a few weeks later. They installed this the 3rd pump (another $1900 later) so that the float was hitting a pipe and not cycling correctly. If they had determined the cause of the misplumbing issue the first time they were out, it could have saved the second pump cost! Ugh! Not impressed.
Sandi H.
08/08/2020 12:00:00 SA
Daniel and Ben arrived on time after calling to reassure us they were coming. One was dealing with our a/c problem - no cooling. That was well, and speedily handled, while the other worked on gas situation. Both were masked and in uniform. They both did their work efficiently and explained what they had done. We have used First Rate for several problems now and they consistently do a great job at a reasonable price. It's reassuring to have a company to rely on.
When you have plumbing needs, you usually need someone right away. This is the company to call! They are honest, professional and reliable. Great service!
This company was wonderful! They were prompt and professional. The tech that came to figure out what was going on wore a mask and covered his shoes every time he went outside and was going to walk back into my house. He was thorough and figured out what was causing the problem. Their prices are completely fair and reasonable. I cannot explain how great this company was and how please I am with their service. I have decided to sign up for their yearly maintenance program because that is also so reasonably priced!
Price gouging. This company's price estimate was extremely high, MUCH higher than price quotes received from other (highly rated) companies for the same work.
I gave this company 2 stars (not lower, despite my main concern), because they did reply in a timely manner when contacted, which was appreciated.
Always price compare with multiple companies. (The other plumbing company we chose charged a much lower rate (something reasonable & expected), did their work competently, and they used good quality parts.)
Jim H.
02/09/2022 12:00:00 SA
Rated 6 out of 5 stars if we could. No heat and the coldest night of the year: we needed help. From Andrea to Jake and crew, they all were exceptional. We received prompt, competent, and do it right the first time First Rate service. They did not cut corners and were credible throughout. They did not try to take advantage of our situation. Very rare treatment in these troubled times. We can highly recommend.
James H.
05/02/2023 12:00:00 SA
Sean came out to start up my evap cooler. He did an excellent job was friendly and professional. He recognized a problem with the belt drive and made sure it was corrected. The cooler is nice and fresh and works nice. I would recommend this company. You better get going starting to warm up!!
Our furnace stopped blowing hot air in winter and my simple Google troubleshooting wasn't enough so called these guys after seeing reviews and word of mouth. I messaged them through their website over the weekend and they were able to send someone out same day Monday after calling me in the morning. Sean ended up being my service man and was great as far as service, explaining how things work and what he was doing. He helped save some money and further needed repairs on parts that were on their way out to complete at once.
The only reason why I didn't give 5 stars is the pricing on parts I found overpriced. I ended up replacing 3 parts and each was charged $95-120. After looking them up online I could have gotten them at a fraction of those costs.
These guys have no clue what's going on!!!!
Had them out when buying my home for the sump pump and sewer inspection. They failed to see any concerns which ended in a failed sump pump. After paying for a new one they installed more issues came up and just a few weeks later new one failed again! I had to buy a third pump! Multiple issues arose only to find out after a 4 time servicing my home they finally noticed the issue. Which was a small flushing system not working properly. Had they done their job the first time and seen this very easy fix I wouldn't have have had to buy two sump pumps and the original one with the house would still be working. The overall attitude of the employees was unfriendly and argumentative. The head plumper John come out as well and can see he sets the overall attitude of the company. They are rude and complacent! They are not good plumbers and not nice people to work with! I would strongly suggest not using this company for any plumbing needs. When I mentioned to them I would talk to a lawyer about them not going their job and costing me a ton of money, they told me they would no longer work on my pump again and taking the warranty away. Also got a letter from them in the mail saying I had wrote a bad review on Yelp! Well at that time I had not! But after the letter of lies I decided I would now write one! So here you go First Rate! Truth is out!
***To add this Owners response is laughable! These people will do or say anything to save face! Sad really! I wish First Rate Plumbing all the luck!
Sarah M.
11/11/2019 12:00:00 SA
We called for service on a clogged bathroom drain. They were able to send a technician out right away. Brad was able to quickly diagnose the problem (roots) and he was able to resolve the blockage in a just a few minutes. He was friendly, professional and knowledgeable. He even helped educate us on how to prevent this in the future. Cost was reasonable for work performed. We were very pleased with the service and would highly recommend.
Excellent customer service and they go above and beyond. I ha Brad work in sinks and water softener filet And big blue whole house
They will take care of ya.
You will be glad you did.
We had a shower cylinder break in our guest bedroom. They fixed that issue & then replaced the guts of the toilet to stop it from running constantly. All done in 90 minutes. They clean up after them selves. Come when they say they'll be here. It costs what the estimated cost was. They solve our HVAC & Plumbing needs.
Bel M.
08/07/2020 12:00:00 SA
What a great experience at First Rate plumbing! I have a brand new stacking washer and dryer but unfortunately a very old cast iron drain pipe from 1958 that was too narrow to accommodate the fast draining water resulting in a small flood after the first use of the washer..ugh! I called one place that was going to charge me $150 just to take a look..yikes! Thank goodness I found great reviews for First Rate and gave them a call. $75 with no hidden surprise costs. The polite and friendly plumber Brad even went above and beyond the call of duty trying to fix the issue by getting into the crawlspace full of cobwebs and dirt, poor guy..it was even after 5 o'clock quitting time and he didn't complain or charge extra. After assessing the problem he found it necessary to replace 10 ft of pipe under the house which he accomplished just a couple of days later in only 2 1/2 hours by himself. I was impressed by the cost, his politeness and professionalism and the fact that he tested the washing machine twice to make sure all was flowing smoothly. Was very conscientious about social distancing and face mask wearing also. Oh, he also cut and plugged an unnecessary water softener pipe free of charge! This company will definitely be my go-to plumber in the future..two thumbs up!
Alina P.
11/08/2022 12:00:00 SA
Didn't turn my water off all the way when they winterized. And then told me to my couldn't come out after hours even though I paid a membership fee for exactly that.
First Rate/Desert Suns is top notch. From my initial contact with Mario, in providing a price on a new/replacement furnace to the installers, Dave and Jake, they were very professional. No kidding, in less than a week, from initial contact we had our new COLEMAN furnace installed! Just in time for the first cold front to roll into ABQ! We were so impressed with their level of service, we signed up for their Club Membership, as we reside in the SE part of town, which means older neighborhood, which means plumbing issues at times. I would definitely recommend Desert Suns and First Rate!
Joseph B.
10/02/2019 12:00:00 SA
All I can say is wow.
This is not your service company from the past. I had a leaky faucet in my tub and Brad came out to fix it . He was very professional, kept me up to speed every step of the way. He even put on shoe covers before ever stepping foot into my home which I thought was a special touch .
I highly recommend these guys and I will use them again in the future
Joseph
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