Affordable Service Plumbing, HVAC & Electricians

I've used Affordable a couple of times for air conditioning issues and was satisfied. I had not realized they also did electrical work until I was searching unsuccessfully for an electrician who would (a) respond to email and phone calls, and (b) make an appointment within a few days. Affordable is good at sending someone out within 24 hours, and sent an electrician to my door in about an hour. Their work was professional and fairly reasonably priced.

Thomas and his apprentice Richard were great!!  They showed up on time and  with masks very important right now!!   Came in  accessed the problem told me it would be a quick fix, this was music to my ears.  These guys are  very knowledgable  and professional highly recommend this Company

I bought a air conditioning heating unit  from Affordable Service about 4 years ago, it has a 5 year warranty. When the service man came to my house he informed me would be $68 to do a diagnostic I said the part was under warranty he said not labor after looking at it he told me I'd be $568 labor to fix it even though it was under warranty it only took one hour to fix it and it doesn't work nearly as good as it used to.

Just an overall great experience with this company.  They did a complete furnace and AC conversion for me which included an electrical panel upgrade.  From the start, I felt like they were being honest and fair with me.  Because of product delivery issues and PNM's availability, my job was done in three stages involving the furnace upgrade, AC condenser install and electrical panel upgrade.  Through each step, every person I interacted with was professional and courteous.  They kept me informed of all the details surrounding my upgrade and resolved any questions/concerns quickly and to my satisfaction.  Great company to work with!  I definitely recommend them!

This is the second time I've had Affordable come out to my house, the first time for a furnace issue in the winter, and today for AC troubles. Both times Daniel was my service technician, and both times I've gotten nothing short of excellent service. He was very thorough in investigating the issues with my heating and cooling system, taking the time to explain what he was looking at, and what the issues were.  Daniel gave me recommendations to help keep my system running well, and made sure that everything was in proper working order before he left. The price for the service calls and repairs were very reasonable, and I absolutely would recommend Affordable to anyone needing repair or replacement for their heating and air conditioning systems.

I always use Affordable Service as they get back to me in a timely manner and are very honest.Kurt and Kevin ,
who took my call saved me some money and I am very grateful as I am a senior and cannot afford to be ripped off.
Thank you guys! I will highly recommend you to my friends and neighbors!!

We received service from this company and was ripped off. The service attendant was rude and didn't want to be questioned. We paid over 483.00 for nothing. We called another service who responded quicker and said all work that was done by this company was unnecessary. He replaced a fuse and thermostat and it worked.

Wonderful service technician!! Tony was skilled and determined to get the clog out and he did!! Thanks so much and on a Sunday-we are very thankful!!

Darla & Joe

Called them to fix air conditioning. They were prompt and gave me reasonable estimates. Then they never called back. I called twice and they were unable to call me back. We decided to buy a whole new air conditioning system from another company. It's as if they weren't interested in a job involving the installation of a new air conditioning system...very strange.

Bill H. No, we are in NM and two of your technicians came out. They said they would contact me...I called the same number that I used to have them come out. Left messages and the secretary knew who they were. Not a phone mix up. No one was interested in fixing or replacing my air after in initial service estimate. I called another local company and bought a $7000.00 unit upgrading the one we had. They had it in within a week.

Scheduling the appointment was easy with realistic response times.

The plumber, Chris, was excellent! He took the time to quadruple check his workmanship after his spot on diagnosis of my homes low water pressure problem. Chris was patient when explaining the estimate and reviewing their warranty policies with me. Best part of all, he allowed me to be to be present during the diagnosis/repair while retaining the failed parts for me see.

Kudos to Affordable Service to has Chris in their employ!

My household will definitely be a repeat customer when it comes time for future plumbing needs.

Terrible service. I should have read the reviews here first before calling but I called to see if someone was available for a customer in Rio Rancho in need of assistance with some electrical issues and the person who answered the phone immediately shut down my request. I guess they're not interested in making their business grow with local customers!

Our HVAC unit gave out and we needed someone to look at it quickly. I called multiple companies and after reading great reviews for Affordable Services I contacted them and was very pleased with their customer service. Ron was able to squeeze us in the same day! Their communication was on point and I always knew who was coming to our house and how long it would take for them to arrive. They weren't able to schedule us for installation for about 4 days, so they brought us 2 portable air conditioning units (that they installed) to hold us over.  The portable units were a life saver and we couldn't have been happier! On installation day, there were 2-4 technicians working on our unit ALL day! Everyone who came to our home was professional and kind, we couldn't have asked for a better company to handle our needs! We had lots of questions and Ron was very patient with us.  Joe and all the other technicians who came out took their time to explain what they were doing and how to use our new equipment. Patrick was also very thorough with the estimate so we knew exactly what we were paying for.  We will definitely be using Affordable Services again should we have any problems in the future.

I called this morning at 10:30 with a minor drain issue on my A/C. I was shocked to get same day service and ON TIME. I was super pleased with the technician's friendliness, honesty, professionalism and knowledge of the unit. I highly recommend Affordable Service of Rio Rancho. The price was great, too. Use these folks.

Tony called ahead to let us know he was on his way and was very professional,  knowledgeable and did a great job. I appreciated him showing me what he removed and the issue that caused the fail and showing us the parts that were going in. Tony is now our plumber. Thanks guys.

Contacted Affordable for a AC conversion. Noah came out 2 weeks ago and gave me a quote on a furnace, split ac system and a mini split system for my den. After I got a few more estimates I texted Noah, (The owners son and the guy you see on the commercials) that I was ready to sign a contract with his company, call me after 2 or 3 this afternoon, and he said Great, Ill set a reminder in my phone. Here it is 10 days later and still no call or text. If you pull teeth for them come out and sign a contract for $10,000 whats it gonna take to get the equipment installed or serviced. Not happy with this company as they pushed my remodel plans back 2 weeks. Anyway I signed with TLC and they were here to sign when I was ready and install was fast, clean and professional.

Had my swamp cooler turned on and a new ADA toilet installed in two separate visits. Chris and Drake switched off my furnace and turned on my cooler. Exceptional service! On time, costs matched the estimate, and both were very professional and kind. A few hours later, the pump blew and Kurt was on my roof within 30 minutes of my call installing a new pump. Chris was back to install a new toilet two days later. Again, cordial, professional, prompt, and very reasonably priced. I just can't recommend Affordable more highly. If you want reliable, professional, and well-priced services, look no further! Thank you to a great group of guys!!

Last year one of my toilets was malfunctioning, and it was repaired for $134.61.  The repair included a new shut off valve (faucet), supply line (hose), the fill valve and the flapper.  

Recently my other toilet was doing the exact same thing.  Unfortunately my plumber of choice was unavailable, so I called Affordable.  I was expecting the same work at about the same price.  Affordable replaced the fill valve and a seal.  Period.  For the grand price of $219.75, and that's after a whopping generous 5% senior discount.  And a 30-day guarantee.  I do not feel comfortable about their work at all.  It's working properly at the moment, but for how long?  

I will never use them again.

Like many others, I should've looked at all the poor reviews before I called them. This company will rob you. They come to your house, fix nothing, and leave you with an exceedingly outrageous estimate for repairs with zero breakdown for what the parts vs. labor will cost along with a textbook  ridiculous explanation for why a part that costs (what I now know) $130  
is now $600-$1800 including repair and warranty. Then their technicians awkwardly pressure you to agree to the service today or they won't use the $69.99 diagnostics fee today towards your repair (which wont happen for 5 days anyways because they don't have the part).

No, I dont want your outrageously priced repairs with zero transparency regarding the price breakdown. Their business model is deplorable and shady. Keep your $69.99 diagnostics fee and call literally ANYONE else.

I'd also like to add, that once I swapped out the filter and flipped the breaker, the issue was resolved without the help of Affordable Service.

I arranged an appointment for 8 a.m. in the morning, the plumber was on time and completely organized. He was extremely informative and helpful. His customers skills on a scale of 1 to 10 were 10. I would recommend Kurt or ask for him if I need plumbing problems fixed again.

Affordable Service would be more affordable if the prices actually matched the time spent on projects. I called Affordable Service because my furnace was not working properly. The person I spoke with on the phone was friendly and promptly arranged for someone to come out to inspect my furnace as soon as possible. This is why my review is two stars rather than just one.

However, the technician that came to my home, Daniel, exaggerated the time it would take to replace the furnace's gas valve (by a lot). I was told replacing the valve would take at least two hours, at a cost of $300. I was also asked to pay half up front while the part was ordered. I decided to go with another company. The substitute contractor that installed the gas valve did so in less than 10 minutes! As a result, I dodged a bullet by going with another contractor because I would have overpaid with Affordable. I understand that projects may take more or less time than is estimated, but estimates need to be reasonable if you expect to keep your local customer base - especially when it comes to simple fixes.

What is worse, is the Affordable tech made snarky comments to his colleague on the way out of my house because I declined to have them repair the furnace. At least wait until the garage closes behind you and you're in your car before you start complaining about clients!

My refrigerated air conditioner stopped working Saturday morning August 11, 2023. Affordable Service Plumbing advertises emergency service. I called the at 7:00AM Saturday morning and they scheduled for the afternoon between 4:00 - 6:00 PM. Never showed up and did not contact me that they were not going to show up.  On the following Tuesday they called me and asked me if I still needed emergency service, 3 days late.

If you need emergency service for your AC, this may not be the company to call. NOT dependable.

Once again affordable heating and cooling ripped me off. They wanted 350.00 to unclog my main line. They took advantage of me when I was in a tough position. I then called another company and they were 162.00. Do not use these guys!

I'm very pleased with the professionalism of this company and plan to use them again. I had an emergency situation on a Saturday night, and Tony arrived quickly.

These guys were awesome! We had a pipe burst* in our front yard at 4:30PM and called them immediately. They came out by 6:00 (already dark because it's January) and assessed the problem right away. Because the leak had saturated the ground so badly, they were not able to repair it that night and we were left without water for the night, however true to his word, Bob came exactly at 9 AM the next day (with extra help) to fix the issue. The pricing quote for the leak repair did not change and it took them about two hours to repair the situation.  They also cleaned up their mess in the landscaping very well and you can't tell that we had any type of repair out there. Bob thoroughly explained what the issue was and showed us the defective parts that had cracked and caused the problem.
I rated four stars instead of five because when I originally called the front desk receptionist said that they would have someone call me right back because everyone was in a meeting. I had to call a second time an hour later and was connected to after hours dispatch who had a plumber (Bob) contact me.
Would recommend!! Bob was friendly and efficient and completely professional.
*pipe that burst was actually a defective valve that connects the main water supply to the irrigation system

Swift, punctual, and friendly service. Called on a Monday and they were here in two days, on time, and very professional. Kevin diagnosed and fixed the issue on the spot in less than an hour.

Flat rate plumber. That means you pay extra for simple jobs. After getting an estimate, I decided to call a plumber that wasn't going to rob me.

I see a ton of negative reviews on here for these guys.

I have used affordable a handful of times on my forced air ac unit and I recently used them to replace my entire house's water pipes. They literally did it for less than half of what other plumbers were asking. TLC quoted me $20,000.
I know everyone's experience is different, but I have never had a huge problem with these guys. They have showed up very late in the day in the middle of summer when my house was sweltering from an ac malfunction and got my family cool again quickly. Same day I called. They repiped my entire house in 2 days. They did a good job and we have great water pressure now. The technicians are always polite and down to earth.

I recommend them.

Don't know whatchya got...'til it's gooonnnnnnnne and when you lose A/C in the middle of a record heat wave, you'll be singing a sad, sad song indeed. Called Affordable and had a tech out to the house in under 24 hours. They offered several solutions, with straightforward quotes, and set about repairing our issue as soon as we gave the green light.  They're not the cheapest, but their staff are friendly and knowledgeable. Services come with great warranties, something I appreciate.

Technician came out to fix water heater.  I had an extra water heat with all spare parts available.  Tech replaced burner, thermocouple & pilot and declared that the unit was not working properly.  Then gave me a quote for $950 to fix it - again.  I googled and repaired the unit myself.  Turned out that flushing heater (actually not required) and adjusting the gas shut off valve was all that was wrong with the heater.  I paid $162 for a service call and received nothing.  I would not use this company again.

I live in a newer subdivision in Bernalillo called Santiago Estancia. I made a call to the city because the water pressure was inconsistent going high and low.  The city manager said that each home has a Pressure reducing valve and they need to be replaced often because of debris and to check with a plumber to confirm.

I called Affordable Plumbing Service in Rio Rancho and confirmed that it was indeed the  pressure reducing valve .  The plumber was very nice and with a smile said it would cost $600-$800 to replace the valve, I called the owner of the company and he made every excuse in the book why the cost is $800 for a $69.99 part.  We ended up paying them $69.98 for the service call.

Of course anyone else would've just paid the $800 and walked away, but I had already done Internet research and found out how much the part was $69.98 at Home Depot.  I guess what upsets me is that if I did not have Internet access, or if I was a senior citizen I would've been taken advantage of.

I ended up ordering the part from Home Depot, the pressure reducing valve's is behind the washing machine and the tag was still on it so I had the model number.  I called another plumbing company locally and told them I ordered the part, they said that they would charge $125 to install it.  

Shame on you Affordable Plumbing!!!!

Teresa

Affordable Service is fabulous. I was referred to them by ABQ Leak Locators during our process of trying to find a leak on our property. Chris and Bob were at my house before 8 am and were knowledgeable, professional, tenacious, and smart. Bob and Chris returned later in the day once ABQ Leak Locators found the leak. They worked hard digging up the pipe in cold temperatures and stayed after dark to get it finished. They were kind, professional, and extremely knowledgeable. I highly recommend Affordable Service and specifically Bob and Chris.

Got a quote from one of their representatives at the end of one summer to convert from swap cooler to refrigerated air. Was told the quote would be good for the following year. When I decided to purchase the next spring I was told they could not honor that quote due to their representatives quote mistakes and inflation so they added almost another 1000 on top. I still agreed because I just wanted it done but was still upset they didn't honor their word. My refrigerated air was installed and and inspected. And I was happy to have made the switch. But towards the end of the summer the air was not cooling. I had to schedule an appointment for them to come check my system. When they came to inspect it, was told  that the system wasn't charged. So they charged the system and it started working again. But that was a day I will never get back waiting for them to fix it . The Next summer as I started my AC it began to give me the same problem i ran my AC all day and it didn't move a degree. It was not cooling, so I scheduled another appointment and was out of cool air for a week. When they came to check on the unit, I was told it was not charged. I asked if I had to charge this unit every year and they said no, they told me the last person didn't charge it correctly. So the unit was charged once again and once again another day wasted waiting for them to fix my unit. This year I started up my AC and once again the air wasn't cooling. Again..I had to call and make another appointment, wait another week without coolant, miss another day of work, and waste another day waiting for this system to get fix. Finally the representatives actually looked at the system and found a leak! They charged the system and said they need to comeback to spend about 3 hours fixing it. So scheduled ANOTHER appointment to wasted another day, and be out of work so they could come fix it. After the leak was finally taken care of... which I hope it is... I asked the representative if there was someone I can talk to about the trouble and inconvenience I went through all over this problem. He said he would have someone give me a call to talk about this issue. I have yet to hear from anyone from their company for an apology or a compensation for my time wasted to get a new system fix when it should have been done right the first time. As a customer I feel i should have been at a higher importance. I hope this company realizes people's time is precious and should not be wasting it. Happy to have refrigerated air but not happy with the service.

Affordable was able to come to my home in less than 24 hours. My shower was not draining properly nor was my tub or kitchen sink. I live in a home that is 50+ years old. My guess was tree roots again.Bert gave me a call before coming with an eta. He wore a mask. Quickly troubleshot the problem. Was able to snake the pipes and clear the line within an hour. Because I had used Affordable in the past and was a Senior, I received additional discounts. I will definitely use them in the future!

I called Affordable Service to replace my single capacitor to dual capacitor for the outdoors AC unit. The technician, Greg, came on time and provided a quote of $192 dollars. In addition, Greg recommended the installation of a hard start kit. He said that this would be an additional $317 dollars. He also offered a 10% discount so the overall bill with tax was $510. The repair took about 10 minutes and it was really a single repair because all he had to do was open the unit, replace the capacitor, and connect the hard start kit. Upon research, I found that both parts cost at most $100. The whole repair should have been no more than $200. In my opinion, they are not affordable and I would not recommend their services.

I have a master cool swamp cooler and I hired these guys to get it started for the summer and close it up in the fall so I wanted the service contract. The office said the service contract is $249. I said that's OK. I also said it's gonna need a Master cool pad this year but I don't know how much they are or what size. I said I could go get them if I knew the size. She said the technician will have pads and will know the size. I asked how much are the pads generally and she said it should run somewhere around 100 maybe $150 or so Well they came yesterday to do the work. They opened it up cleaned. It did their thing and a service guy had to go out to get the pad. After a while he came back and installed the pad and then charged an extra $398 for the pad on top of the service contract $249. I looked up the size of the pad because he said he got it at Lowe's and the pad cost $208 at Lowe's. He said he had to buy it from Lowe's and I guess the rest is just mark up. Really ????   He charged me $190 more for a $208 pad. That not service. That's not even the cost of doing business. Basically that's reselling with a high markup. I am not happy with this company. After all the work was done, my girlfriend turned on the cooler and said all it was was one big humidifier so now I don't know what's the problem. Why didn't it cool. It's a large mastercool. I don't think he tested it to make sure it was cooling. In the end he left without even putting the covers back onto the furnace. I had to call the office and tell them and they came back out to fix it. But still that shouldn't happen. Too much in a rush and the quality of the service workmanship goes down.

Just bought a house and wanted a good thermostat for our air conditioner.  Kurt was early and got the job done.  Explained how it worked and went up and took a look at our AC to make sure it was working properly which it wasn't.  All is well now.  Thank you and good job

Affordable dispatched a plumber to solve the problem of my toilet not flushing.  I am a paraplegic in POOR HEALTH.  I informed the plumber of this when he arrived.  He said, No Problem and entered my house, and put on a mask.  About 30 minutes into the job, as I was just about 3 feet behind him, he told me that he was not vaccinated and didn't believe in the vaccination or even the pandemic problem.  This was totally unnecptable, as I would not have even allowed him into my house.  I should have been notified of this person before hand.  I believe I was exposed to a COVID person and had to take an unacceptable risk.  I will notify my medical team, isoate further and be tested.  I am not amused.  The plumbing was fixed.

It's the middle of summer and the AC goes out. I called Affordable Service and a technician was able to come out the same day. Within an hour, the problem with my AC was diagnosed and fixed. The technician that came out was very friendly and knowledgeable and even friendly with my dogs who were barking like crazy. Fast, friendly, local service. Will definitely use Affordable Service again in the future!

Called to see what was wrong with my AC, was told someone would be out in 40 minutes, two hours later I was still waiting. Finally almost 3 hours later Eric and Brad showed up. They came and began the diagnostic check on my system, after about and hour of them in my garage I stepped out to find them sitting at their van on the phone. The next day I was called with a price quote selling me the top package that allowed them to take their time and do a better job the bottom package wouldn't guarantee the problem would be fixed completely my furnace needed the blower motor. The top package being $1800 and the bottom package being $600. They were totally creepy, I felt very uncomfortable having them in my house as they looked around at everything. Landed up ordering the motor on Amazon and had my AC fixed by someone trustworthy for under $300! If you want a trustworthy honest company, don't call Affordable.

This is probably some of the best money I spent. My circuit board went out in my forced air heater. I called every where and no one could come out today and they all wanted between 100 and 150 for a service fee so if was a two dollar fuse I would of been highly upset and posed that I would have to pay 152 dollars for a fuse. My wife, who husbands never want to ans don't listen to when it comes to a technical or mechanical issue had an idea. Why don't you call the place down the street of course I am in no mood to listen to her. Begrudgingly I make a phone call and their service fee was relatively cheap and most importantly they could come out this afternoon. When the tech got here he diagnosed the problem and told me it was the circuit board. He took out his I pad and showed me several prices they had a low price, pretty low price, medium price and the good standard. I took the pretty low price , it was fixed before sundown and I had heat  again. Kevin their guy who came out was my hero he saved me from the miserableness of hearing my wife and kids complain about the cold. He explained everything that he did he even checked my water heater for me that will need a repair soon. Their service was impeccable, and they gave a veterans discount. Don't call anyone except them remember tounget what you pay for and they are competitive.

Tony was here on time (early even) and did great work. Not sure how affordable Affordable is. $468 to snake two drains. He did have to go on the roof but at over $200/hour, I will use my usual plumber Davis the Plumber which charges $100/hour. They were busy until next week so I went with Affordable.

Kevin showed up on time and did an exceptional job of addressing my HVAC needs.
He actually when above and beyond my expectations. I asked about dirt in the bottom of my two air conditioners and he used the hose to completely clean both of them. He could have just swept them out with a broom but he took it a step farther and did the job right. In the past, other service companies would have taken the easy way out and done less. Kevin was friendly and explained the work that he was doing so I could understand.
Affordable is fortunate to have such a dedicated employee. I also want to let everyone know that tbe price I paid was more than fair and I will be using Affordable for any heating or cooling needs that might arise in the future.
Thank you Kevin!

Update January 2022: No follow through!  They have NOT COMPLETED INSPECTIONS!!  I expected this company to get this done, but I had to reach out to them. Got the electrical inspection completed. But as ABQ is wan to do, no one has showed for the mechanic inspection and I spent 16 hrs waiting (2 days). Yes, I know this is not Affordable's fault, but they have been aware of this and NEVER follow up. I have to chase them down. Obviously the company itself does not care about their install or their customers.

Initial review 6/2021 immediately after install: I got a complete conversion to a/c, refrigerated air. I got several quotes and they were all relatively close to each other. What made the difference for me was that the Affordable estimator was the only one to actually inspect my electrical panel, and the existing equipment in my attic before writing a thorough estimate. The work was done on schedule and all the technicians who descended upon my house that day were all very professional and seemed to know what they were doing. They focused on the work at hand and by the end of the day I had an operational a/c system. It hasn't been a week yet, but the system
is cooling my home very well in this current heatwave. They cleaned
up after themselves lime they had never been h

a couple of years ago I had them come out and they told me that I needed a new thermostat.  OK fine.  The guy replaces the thermostat and charges me 278.00.  I was charged 135.00 just for the thermostat.  I saw the same thermostat at Home Depot for 30.00.  I felt cheated.  Also, I have a swamp cooler and a furnace and it was the furnace the thermostat was out on and I was sold a unit for ac/ and heat.  I only needed one for heat.

I had a fordable fix a leak in a rental home recently and came out and assess the situation and quickly started good job I'm finished the job within an hour. The initial quote was $578 which I thought was way over even the highest estimate received from any other plumbing company. Since they finished within an hour he told me he was going to reduce the price. I requested a hourly fee initially they told me they did it on a flat rate for job. Most of the time the customer is over a barrel with a water issue. I would have to say buyer beware

Technician that came didn't know what he was doing. Manager came back and made things right!

I had a short line with the valve replaced that runs from the wall to the toilet tank.  I think the cost of $250 was definitely overpriced.  If you use these folks, I suggest you get an estimate first and compare it to at least another another plumber's price.

At the finish of the installation the tech removed 2 pieces of my furnace to install the filter. He said you don't  need these. The furnace uses 2 inch filters that are supposed to be available somewhere locally. What he removed where the adapters to permit the use of 1 inch filters. I can get those 5 blocks away in case I get caught short. I don't  usually keep extras on hand. I can see myself getting caught unprepared.
The 4th conversation with the company I ended up with Noah the owners son. After many reassuring words I was promised the return  of the removed parts the next day. Didn't happen.
I paid a lot of money for a new furnace. Don't take stuff off it. That's like taking a spare tire because in your opinion I don't need it.
Don't promise to fix the issue then not.
FAIL.

Like many others I should have read the reviews first. I lost $171 dollars for the technician to be at my house for less than 5 minutes as they quoted me an astronomical price for a repair. I had to pay a diagnostic fee and weekend price for them to not do a single thing. While the technician was nice enough, their levels of service quoted are ridiculous. I thought going with a smaller company would be more affordable, and I like to support local companies, but I was very wrong. TLC quoted me $150 for the repair that they wanted $628 for the same thing. I did not want to pay the fee for them to do nothing, but was not given that chance. I am so frustrated with this company and how they can cheat and scam their customers. Please do your research first before using this company as many other companies have a much more reasonable price.

My mother in law hired Affordable Plumbing to come out to do some work on her AC unit/Refrigerate Air, they diagnosed the 1 problem I pointed out. They proceeded to misdiagnose in other areas, so before they even proceeded to do the repair the pressure salesman came out and wanted to sell my mother in law a contract for $1,400 bucks, they made it sound like a Great deal, Buyer beware, To make a long story short, they never corrected the problem, my mother in law had to hire another company more capable. Affordable Plumbing, I mean not so Affordable owes my mother in law $1,400 bucks. I will be contacting a manager for resolution.

I called for service, an appointment was scheduled, they called to reschedule for next day, no show no call.
I called to find out why, they said they would call back, they did not.
I again called to find out why, they again said they would call back, they did not.
I got them to show for a warranty item from previous work, and they showed and in addition they gave me a quote for the new work I wanted done.
I called them to get the new work done. They said they would call back. The did not
I give up
I would not suggest this company if you want to get any work done.

Have used them in the past with prompt service good results. But this time they did not follow up on promises and would not return my phone calls. I will never use them again.

When this company first started and Bill was at the helm and involved in the business I felt it was one of integrity and customer service. I can no longer say that. Kevin, the service manager is running this company into the ground. He is full of lies and misinformation. I had to spend $1100.00 to replace the faulty equipment that was installed. Do yourself a favor and find a company that Will stand behind their products.

People BEWARE!!!! Affordable Service in your dreams..... Called and asked if I can get a quote, they told me over the phone that quotes were free and that they can come by at 2:30 that day, next thing you know I was paying $180 just because my pipe came undone. The guy literally just screwed it back together. He didn't use any materials or tools.  When he came out from underneath my home he tells me that the pipe just needed to be screwed back and that he just did it. He goes to his truck and hands me a ticket for $180, I tell him I just wanted a quote. He tells me that he fixed the problem and was demanding to get paid. Needless to say I paid the guy but I will make sure my family and friend never use them. I will NOT recommend this company to anyone, a bunch of thief's.

Affordable-Not!! it is not affordable when they perform a simple faucet valve change and charge $120. I couldn't do it myself because of insurance reasons. It was (as I knew) a simple unscrew old valve, clean fitting, install the new valve. Now as simple as this is they take advantage of you. First, they will charge you for coming out, second, their prices are outrageous as I was able to compare with other plumbers (after the fact, had to get leak fixed fast). One other thing is the cleanup. I had to clean up water and dirt left by the plumber. This business will be my absolute last choice. Just so you know.

I called Affordable to replace my old water heater. The manager Kevin sent someone out right away. Kurt took out my old water heater and replaced it with a new one. Not  only was he very professional and very courteous, he did an outstanding job. I am elderly and Affordable made me feel very comfortable, I will call them for any future needs.

Don't waste your time with this company.

Called for an estimate and received one within a week (good!). After checking around with other companies and comparing prices and services, I ended up deciding to go with this company and reached out to them.

They do not return your calls or emails ever. I've called a few times, left voicemails, sent emails (to the tech and the company) and have not once received anything back from them. I was hoping to get some service done but will look elsewhere at this point.

Not sure how they stay in business if they do this to other potential customers as well.