AAA-Able Plumbing, Heating, and Drain Cleaning

They were responsive and professional... however,
I should have price shopped before signing up with them.  They charged more than double than most other plumbers ($500) for a Lead and Copper inspection!  They didn't even need to use a test kit because all homes have lead in their water.  The town of South Orange requires their seal though... so I basically paid $500 for a form and a seal.  So aggravating!

aaaableplumbing.com

The job gets done RIGHT  which is important because my experience has been for the Job never gets done  the way it should and six months later it breaks. So try AAA!!!!

Frank was extremely grating, although he accomplished what he was called to do. For someone so impatient, it took him far longer than it should have. He tried the most invasive routes first, then charged us more for the most direct approach??? He wandered around unattended looking for access in rooms when we had already told him there was no access. Took multiple smoke breaks and was confrontational with almost every person in the house. He blamed the problem on causes we know to be impossible, then after I gave in and said ok maybe that was it he used that cause to void any warranty on his work (though he later said it could have been any number of other natural causes, *all* of which voided the warranty.) He also embellished the invoice with phrases like room flooded on arrival which was patently untrue. Never again. And their pricing is way off the mark, with additional costs being added 'on-the-fly.'

I have used AAA-Able Plumbing twice in the past year and I must attest that I was highly pleased with their work and more importantly, their professionalism. During the 2019 February deep freeze they were able to send a diligent crew out who immediately addressed disastrous frozen pipe that burst and led to a literal waterfall in our kitchen. In addition and more recently, Marc and Darren, two of AAA-Able's plumbers, were able to devise a cost-effective and thorough strategy to address our problematic master bath shower system issues. Furthermore, both plumbers were respectful of our home, our time, and left the worksite impeccably neat.

The simple fact that AAA-Able offers multiple solutions is admirable and representative of best business practices. Feel free to contact me if you have additional questions about their business.

Worst service I've ever had. Don't waste your money, and be extremely careful with this company!

Customer beware! These guys are thieves!!! I went through my home warranty provider to simply clear our main waste line pipe and tried to charge me additional fees for taking off the waste-line cap and unnecessary work. Stay away from this unethical company!

These guys are great. They're responsive, even on the weekends, and they do good work. My sump pump stopped working during a big rain storm on the weekend and they were here within an hour. They're good about using masks and I appreciate that a lot. I also like that they're local so I'm supporting a business in my community.

Poor customer service.  If you want a customer to confirm an appointment by phone on the day of the appointment, the receptionist should tell the customer this when the appointment is being scheduled.  Took two days off from work, home both days.  1st day they claimed the appointment was not in their system.  Today they called my cell phone and left  me a message saying they are 2 minutes away but cant come because I didn't answer my phone. My other service appointment from Verizon, PSEG and others never require me to answer my phone to prompt coming to my home for a pre-scheduled appointment.

This is a scam company. It wouldn't fix anything but ask you pay. Never trust those guys.

These people are thieves! They came to my house to fix our hot water heater. They charged me $900 to fix my hot water heater. The fix didn't solve the issue and I have been calling for about a month - about 5 times over the month.

They were the ones who convinced me to fix it for $900 rather than replace for $1600. They said the fix would be good for at least 5 years in an attempt to sway me. Obviously this fix lasted less than 5 days!

Since then, no response. Not a good business practice.

AAA-ABLE... Will NOT get the job done right. After getting my main sewer line cleared, I let them know less than 72hrs later that the problem was not resolved. They did not have the integrity in their work to accommodate the customer in the event of shoddy work. Beware!

Jasmine Murillo
· 2 seconds ago
On Monday morning March 5th I filed a service claim with American water resources' Sewer line protection services.I requested to have the main sewer line snaked as there was a slow drain in my fully finished basement. I was contacted by AAA ABLE to have a technician address the issue between 1-3 pm on the same day. My husband received a phone call at 12:15 pm that a technician was on his way. He rushed to make it home earlier and got there at 12:40. The technician Tom left initially but returned extremely upset stating he was waiting 40 minutes and he was missing his lunch. My husband apologized but that started the appointment all the wrong way. The technician was rude, had a bad attitude and was combative.
His negligence and unprofessional is beyond measure. He rolled a dirty tire throughout my finished basement. In addition, he did not have a drop cloth. We gave him our own towels to try to remedy the matter. He proceeded to snake the drain where sewage flew throughout my kitchen ending up all over my cabinets, fridge, floor, and up to 2 feet out the kitchen.
I wish I can attach photos of what the CO-OWNER/plumber Mr. Thomas Sautter did to my home. I believe his improper and negligent use of his plumbing equipment in my fully renovated basement was uncalled for and dangerous. When I asked him if that's how he was going to leave the kitchen and hallway he responded with I am not in the business of Housekeeping!.. I informed the plumber that I was going to file a complaint with not only his company for his lack of cleanliness and professionalism which I did but also with the BBB of New Jersey as well as the NJ Dept of health all of which he said I don't care. My asthmatic son's bedroom is the adjacent room to the kitchen. I don't think Mr Sautter understands the health risks of leaving a customers home in the condition he did. I am upset beyond measure.

We are extremely happy with AAA-Able Plumbing! Sean has been our plumber multiple times and he and the crew are very friendly, knowledgeable and reliable! The dispatcher Chris is always very helpful as well...having a good plumbing company in your back pocket is always a good thing!

I called AAA Able and I was pretty happy with them from start to finish.  My water heater went out due to age, so I called AAA the same night.  They sent a plumber - Tom - to my house first thing in the morning and quickly gave me an estimate, which seemed reasonable, although I did not research this.  Tom pointed out a few other things about the old heater I was not aware of, things that were not up to the current code.  They immediately began installing a new water heater with new upgrades and were done by 3 pm that day.  Everything looked professional and clean when Tom and his assistant were complete with the installation.  I would recommend AAA to anyone.