Christine Y.
05/05/2023 12:00:00 SA
We had a tiny leak from a water heater pipe that caused some damage, where the water mitigation company ended up removing all of the wall and insulation to get it completely clean and dry. They had referred us to Build It Bros and Nick, the owner.
He was very friendly, responsive and answered all my questions about the process of rebuilding our wall. He stopped by to check out the repair project scope right away. Nick was also able to schedule time for the repair right after the mitigation process was complete.
Robert and Todd, the contractors that did the actual repair, were on-time, courteous, and diligent about installing the wall. Robert was knowledgeable and kept me informed throughout the progress. When he told me he wouldn't be able to finish the job by the end of the first day (based on a time I had set), with a couple hours to go, we worked out a plan on what was my priority. I appreciated his communication. Our water heater needed to be disconnected for the duration of the repair and because I had already scheduled them for the next day, I asked that he just focus on taping up the sheet rock where the water heater needed to go so it had time to dry overnight.
Robert returned the next morning, promptly, and finished his work as well as cleaned up all the debris from the job.
Nick also dropped by to check in on everything and go through my invoice questions. He was able to reduce my final invoice because of less materials needed and less labor time.
Thank you guys for all of your quick and thorough work repairing my garage wall so that we didn't have to go without hot water for more than a day!