Backlund Plumbing

So far good, called earlier than scheduled, good.
Tightened the faucet, that became so loose , checked everything , no leaks, done in 10 minutes
Waiting for the bad news..... And the Bill says........ It was painful, but I needed it fixed, I recommend taking a plumber class @ your local Home Depot or lowes, for basic   Fixes.
This doesn't discourage me from using them in the future, their expensive , what counts is on time appt., good , courteous service &
Job performance .

I have used Backlund Plumbing for years!  Reliable, Professional and even they come with a smile.  They even showed me all the gadgets on my new faucet and how to work them.  That's customer service!

I hired them to put in a new faucet in my kitchen.  They had me get the faucet at a local supplier and have it delivered to THEM.

First off, they didn't tell me there was a FEE for them to receive the parts and bring them along.  I could have easily gone to the supplier and picked it up, as it is LITERALLY 6 minutes from my house.  Instead, I paid an extra $50 or so.

Secondly, the day of installation, they called me to see if I had the parts.  They then checked with the supplier and found out that they hadn't ORDERED it yet.  So, I'd rearranged my schedule for nothing, and had to reschedule for yet ANOTHER day.

The actual installation was fine, and I really liked their plumber, but the fact that they don't bother to track the jobs to see if they have the parts and the ridiculous fee that they don't bother mentioning will keep me from going back.

Best I've ever used.  They've installed and serviced numerous things in my home.  Their people are professional, knowledgeable and get the job done right.  Their rates are FAR better than another prominent local firm.  Would trust them with any plumbing work in my house.

Miserable back office ladies get their revenge on the world by being rude to their customers. I was shocked by their unprofessional demeanor but happy to take my business elsewhere.  There are much more responsive and pleasant plumbers in Omaha, no need to deal with these rude people.

I have no idea what the quality of their work is, I have left multiple phone messages in an effort to hire them and haven't gotten a call back.

Locally owned company that stands behind all the work I have had them do at my home!   Plumber completed the job quickly then asked if there was any other plumbing issues he could work on since job was completed quickly and minimum charge would cover more time.

They were able to come by earlier than expected.  Justin was professional and explained the needed repairs.   Cost was reasonable.  Highly recommend them for any plumbing needs.

Professional and courteous. Our basement laundry room flooded about two weeks after moving into our home (first time home buyers too). We panicked and didn't know what was happening. Backlund came out and snaked it with a huge machine. That machine ended up getting stuck and we had to wait a day for another plumber to help our plumber get it out (this was over a weekend and in the evening). We couldn't use the upstairs toilet or shower as a result but they more than made up for that inconvenience by giving us a free camera inspection of the pipes - which we really needed! They have since come out again to power flush due to the tree roots and so far so good.

I've also called them for sink leakage and drain clogging. They always get us in same day and they fix the problem fast. Everyone has been friendly as well. I will continue to call them for all of my plumbing needs.

We trusted backlund to ensure the lift station in our house was functioning properly and in good condition before agreeing to purchase our house. $1200 later someone named Jake said it was good to go. So we agreed with the purchase of the house. A month later it stopped working and our laundry room flooded. When we called backlund they said Jake no longer works there and sent someone else out. They took one look at the lift station and said it was at the end of its life and needed to be replaced. BACKLUND FAILED TO DISCLOSE THIS INFORMATION BEFORE WE PURCHASED OUR HOUSE. They did a patch up job so it seemed to function for the sale. Given we can not afford a new 5k lift station we asked if they would patch it up again. They got some new parts re used some old parts of another lift station and billed us $1200. So now we are $2400 in to what should have just been 5k in the first place. They should have replaced it initially because now when everything is said and done we will have nearly $7500 invested in this lift station instead of what should have just been 5k to begin with. The parts they purchased will just be replaced because everything would come with the new lift station. On top of that we were billed 6 hours for an electrician who missed a rusted out pipe that connects the lift station from inside to outside. If you spend 6 hours trying to figure out why something does not work you think they would actually examine what they are trying to fix. Unbelievable. We are taking our issue to the better business bureau.

I was very impressed with Backlund Plumbing! They called me right away to set up a time that would work for me. I had a clogged kitchen sink and they sent someone out the same day! Jake Stuart was the plumber that help me. He was very professional and friendly. He took care of the sink and made sure nothing was leaking in the basement. I will for sure use them again and request Jake!!!

I had Backlund come out and quote my project. The plumber was super professional but newer and didn't want to quote a large project without approval from his supervisor, which I appreciated. However, I never got a followup call, despite reaching out to the company twice.

Backlund Plumbing started a job for me in October 2015 to replace my street shut off valve. Their sub-contractor botched their part of the job so I have not paid Backlund because the shut off is  now in-operable. I received invoices for months, which I returned with notes to explain why I was not going to pay for an un-finished job.  I left messages with Chris at Backlund starting in November 2015.  In 2016, I sent a letter asking if they intend to finish the job. In the last five weeks, I've called every week - with no response. Chris has refused to return any of my phone calls over the past  20 months. I asked to talk to his boss and was told he is one of the owners.

I have used Backlund Plumbing both for business and at my home. They are professional and friendly, do the job right and charge a reasonable rate vs. other companies here in town. Fab company.

I had been dealing with another company for 3 days on a plumbing issue. When they couldn't get it together to get my problem resolved I called Backund Plumbing. I Called them at 9 AM on a Friday, they were out before 2 PM and had my issue fixed within 45 mins! Very polite & courteous, very reasonable price and on time! I will definitely recommend them to anyone with a plumbing problem!

Arrived when they said they would, no waiting for hours. They completed the job of tightening my downstairs toliet and didn't leave a mess. Will call them again when I need plumbing work done.

They tore up our driveway for the neighbors plumbing not ours,that was weeks ago.  We called and they said it was the city's responsibility,we asked when it would be done they told us they would check and get back to us. They never did,what an awful company to do this to our driveway for someone else's problem and not make it right! If that reflects their ethics I would never consider using them!

I had a severely plugged kitchen drain.  Drano, plunging, etc. didn't help.   I went searching the web for plumbers.  I've used Burton in the past - they always try to up-sell you.   I've used Mr. Rooter for a similar problem and got hit with a $230 charge - including the annoying dispatch fee.

Backlund scheduled me for the next day and Mike showed up right on time.   He solved the problem, carefully checked basement pipes to make sure there was no problem.   He educated me on the use of Drano and biologics.   It took him less than a half hour, and I was happy to pay their $95 one-hour minimum fee.   I'll be using Backlund in the future.

Arrived when scheduled and completed the work quickly, giving me the choice of how to fix our ice maker problem.  Great competitive pricing.  My new plumber of choice.

Great guys, very helpful. Hate having to call in a pro, but these guys made it as painless as possible.

We have used  Backlund Plumbimg for the past several years.  Last week, a few minor issues with 2 toilets and a faucet came up and the company sent out Alex to the house.  He was professional,  polite, and very knowledgeable.  He showed me what the issues were and how to possibly trouble shoot this, if the issue occurred in the future. Also gave advice on the faucet being under warranty and to contact the manufacturer who would send replacement cartridges instead of paying for these at a store. He completed all tasks wirhin 30 minutes. The bill was very reasonable and repairs were done professionally.