Our small, 61 year old house needed new plumbing. The galvanized pipes and the antiquated pipe layouts had seen their final days. Here is what we wanted replaced: 2 outdoor spigot (bibs), all of our kitchen pipes (except inside), some of our 2 bathrooms (some copper had been previously replaced during older upgrades), our laundry area pipes, water heater piping and the pipe from the house to the water main that was BEHIND our shed. We wanted to add: another outdoor bib and a refrigerator water line with a little box to turn it on and off (better to prevent leaks under the house).
I reached out to 4 plumbers. Three showed up to give me free estimates and one no-showed to our scheduled appointment. Of the 3, 1 estimate was $10k, which I received 8 days after the walkthrough. The second was for $5,600 but he told me he doesn't do water mains. Additionally, neither estimate included most of the work I asked for. It was like they took a template from someone else's house and tacked on my address. Chris arrived professional and knowledgeable and his estimate arrived within 1 business day for $9353 for everything, including digging a trench around our shed to replace the water main. As we walked around, he pointed out areas that he would configure just a little differently for a better outcome; he didn't simply look at the number or location of pipes. I was sold. Chris worked around our schedule, which included a vacation.
He and his crew showed up on time. They were excellent communicators. They were polite and kind. Most importantly, they were skilled and professional.
At the end of the job, there were some complications they had to fix that were not their fault, yet they fixed the issues anyway, and didn't charge me.
Chris said the job would take 3 days, it took 3 days. He said they would show up on a date and time, they showed up on that date and time. The crew completed all the work with really great detail and left everything clean. Those little extras that make a job better, that Chris had pointed out during his walkthrough had been done and he didn't nickel and dime us, didn't try to upsell us, they just did it. They used standard materials which is copper for anything underground or that would be exposed to the elements and PEX for pipes under our house (in our crawl space. He said it would cost $9353 for everything and he invoiced us $9353...and he guarantees his work.