Submitted a request via their web form and called Acorn Plumbing last week to have our main floor drain snaked as we had used them in the past through our home warranty provider. When I spoke to them we scheduled for them to come out on Saturday between 11-1. I waited on Saturday for their call so that we could get the drain snaked and they never called and never showed. Very unprofessional to not call or show and to waste my time Saturday waiting for them when we had agreed to a time frame for work to be done. Will be contacting someone who will hopefully actually show up when scheduled to complete the work.