Precision Plumbing Solutions

They were great and so efficient. Rob did an awesome job helping me out and getting me repaired quick so I could get on with my day. Major kiddos to him

Great service. Quick response to our issue which was a huge pain in the... I pushed back on the initial recommendation and they were considerate enough to pursue a less expensive option. That was a huge plus in my book. Going for customer satisfaction first. Nice work!!

After buying a new home, my husband and I wanted to install a gas line to accommodate a gas stove. We called Percision plumbing for an estimate to see what that work would cost us.  Two plumbers came to the house, one was named Rob, and took a look at the home. After 5-10 minutes they went out to the truck to work on the estimate. When they returned they showed an estimate of $800 with 30-35 feet of copper piping to complete the job. Initially we accepted the job, after hearing them say our situation was difficult, which was why so many feet of pipe was needed. We then measured the location of the stove ourselves, which they did not do while they were there, and found that it was only about 15 feet from the gas line. My husband called to ask if Rob would call him back to explain the bid more thoroughly, and we were told that he would call us back. No one returned our call that day, so the next day we called again to speak to someone who could explain the estimate. We did receive a call back, but from the receptionist, who just said that's the amount of pipe he needs to do the job. We cancelled the job after that phone call. We went on to get three more estimates. All three estimates from other plumbing companies said the most pipe needed was 10-15 feet. Their costs were almost half of what precision plumbing bid. Obviously the plumbers who came out did not realize the location of the stove in relation to the existing gas piping. Either that or they intended to overcharge us. It was a disappointing experience to feel like you were being taken advantage of, and that the technician didn't stand behind his own bid and care to explain it to potential customers.

These guys are the best.  We arrived at our lake home and the water heater had stopped working.  Our entire family was coming to stay for the week so we were completely panicked.  Our neighbors suggested Precision Plumbing Solutions.  The receptionist immediately answered on a Saturday.  Rob showed up an hour later.  I immediately felt comfortable with him being in my home.  He even brought his own shoe covers :)
He replaced the water heater within 2 hours. He cleaned up and even removed the water heater in a bag to keep water from running on my floor.  When he left everything smelled like pine trees...... I like this guy.

Such a great experience and we are so grateful.  I totally recommend this company.

WAY OVERPRICED. The guy who came out was nice, however the quote to replace a washer/dryer shut off valve was outrageous. They wanted almost $500 for a 30 minute job. Thankfully they didn't have time to complete the work when we needed it so I contacted another local plumber who did the job in 30 mins for a much more reasonable price.

These guys are rip off artists. I guess companies can charge whatever they want, but to overcharge by so much really doesn't sit well with me.

Call around and get multiple estimates before you even consider using this place.

We had 3 other plumbing companies out to diagnose our plumbing issue, precision plumbing found the issue right away & had it repaired within the hour.
I know who I'm calling first next time
5 stars!

I've been calling for a week just to get an appointment for a bid. I was told by the lady who answers the phone that the owner Jesse has to be the one to come out to fix some drains (I recently did a demo on 2 bathrooms and need to move a drain). I left my contact info twice and called about 4 times and nobody ever called me back. Every time she just kept saying that he's not in the office and would call me back. I mean, I'm sure he has a cell phone and could spare 5 minutes to call and set up a time to come out. I'm not expecting them to come now, but to keep being told the same thing and never getting a call back is so frustrating!! Poor communication for sure and I think it speaks to how I would be treated as a customer had I worked with them. Maybe it's a good thing they didn't call me back. I don't recommend them at all.

I called and made an appointment for a clogged sink.  I was recommended by a contractor that does work for us.  I work for a high end kitchen and bath showroom.  I am new to the area so I don't have a lot of resources. They came out in a timely manner but there was no follow up whatsoever.  They talked to my 82 year old father from a foreign country with dementia that we had waste and to change out the faucet and the supply lines.  I didn't even know how much they charged me because there was no receipt left.  I knew they were here because they did a cleanup as started on  their website.  Less than 4 days later my sink was clogged again. I called to let them know that it was clogged again and that it's very strange that it would be clogged within 4 days. I expected to talk to the plumber or have someone come out.  Maybe the problem is more than just a clog.  Maybe there is something wrong with the pipes.  The office manager kept saying I put a lot of waste down my sink.  I don't put waste down my sink and I said isn't strange that after 4 days it's clogged again?  That seems like a lot of waste to get it clogged again so fast. But that is what they said to me. They wanted to charge me to come back out and re snake.  I said I need to know the problem-do I change out the garbage disposal? Are there roots growing in my pipes?  I don't just need you to re snake.  I need to know what the problem is.  They said to change out the faucet and the supply lines and that it should unclog.  I thought that was strange too because changing out a faucet won't unclog a drain. I did that and of course it is still clogged. I called again to let them that did not help.  Again they said that I am putting waste down the drain.  I am not.  Bottom line is they would not help me.  I would give them 0 stars if I could.  They do not stand behind their work.  Stay away from this company.  They advertise they come in a timely manner but if they don't stand behind their work I don't care how fast you make it to my house.  I need a plumber that fixes the problem and stands behind their work and not charge every 4 days to come back. I need a reliable plumber who knows how to talk to customer and not have their office manager tell them what they thinks the problem is.

my experience with Precision Plumbing Solutions was great.  it was determined I needed to buy a new faucet and the employee suggested reliable brands     When Precision Plumbing Solutions came back to install the new faucet the original service call was deducted from the installation fee.   Rob was nice to be around, arrived right on time and got the installtion done right and right away

We had an some issue with water leakage.  The man came out, looked around at my issue, said he would have someone from his office or i would receive an email with our estimate (repair an outside spigot).  They charged me 78.00 for coming out and after a week and some days we have not received a call or email.  They were not there to help us they just wanted the 78.00 to do NOTHING.

Had to have plumbing equipment replaced and moved, It wasn't cheap (what plumbing job is??) but they were fast, efficient, and the quality of the work was awesome. Highly recommend this company. Ask for Josh!

Don't waste your time employing their services!!! Their team of technicians are not only NOT qualified, but their business practices are inferior! They charged $236 when they didn't fix the problem! Another service call later and still NOT fixed and refusing to do the job on promise. Their shady way of doing business is deplorable. If you want professionals, look elsewhere.

BEWARE: Spoke with the owner of the company this morning, Jesse about a problem I was having with services his company was potentially going to provide. He became extremely defensive and proceeded to scream at me over the phone, Shut the f**** up, b****, you are a piece of s***. He then hung up the phone. For an owner of the company, this is completely unacceptable. STAY AWAY!!!

I contacted this company on 12/30 because one of my rental units had an obstruction in the lateral line, and Precision was the first company I googled with an emergency service available.  Precisions's plumber (James) responded within a few hours of the call, removed the toilet, and later contacted me to inform me he had fixed the problem and charged my CC $577.00.  However, I was advised by my tenant the following day that the line was still jammed and water was now backing up into the unit.  When I contacted Precision's office, I was told that I would have to pay an additional $384.00 including an EMERGENCY FEE for someone to return and do the job properly because James had found sanitary wipes in the line during the original call.  What does that mean?

I called Linek Plumbing in Webster Groves who promptly responded, professionally snaked the line through the Cleanout (should have been done the first time), and only charged $237.00.  When I later contacted Precision to request at least a partial refund, I was told that one was not available.

Precision did not treat me fairly and they certainly didn't warranty their work in my particular case.

While their repair on the leak to my house was good, they were not very responsive.  Any contact regarding questions, etc. all had to be initiated by me.  They did not return calls to answer my questions, tell me their plumber would not be there that day, tell me their plumber would be late, etc.  I also received an additional bill 2 months after the job was completed and paid for.  Though they gave an explanation for the 2nd bill, it makes no sense that 1) the bill would be that much after the fact--and I had already paid what I thought was the entire amount; and 2) that they would not make it clear when they received the 1st check from me that I still had an outstanding balance.  I did not know I owed any more money until I received the 2nd invoice 2 months later. I have no quarrels with the work they did, but they need to do a much better job of communicating clearly with customers.

We have had a great experience yesterday with Dan, our favorite plumber. Friendly, skilled, efficient, knowledgeable about plumbing. Our flange was broken and the commode seemed to rock. He repaired that and replaced the ring. He wore a mask  and did not have to be asked. We
highly recommend him. Thank you Dan for your excellent service and work ethic.

We had a pipe burst on New Year's Day. A man came out and replaced about three and section of copper pipe. They charge us a $200 emergency fee which we were fine with, but then on top of that charge $388 for the repair. It took him about 20 minutes from the time he showed up to the time he left. For a total of $588 for 20 minutes of work. Ridiculous! STAY AWAY from this company.

I have used this local company for nearly 10 years, they have never failed me, they always seem to be able to deliver great service quickly and the cost has always been in line.  They have serviced my tankless water heaters, installed a new toilet, fixed my sister's water service that nobody could figure out prior to them why it always would fail after a year or two.  They fixed a frozen water line on New Years Day, they replaced toilets for my grandma, a hot water heater for my father, and cleared my brother's mainline.  I would and do recommend them to anyone, they are locally owned and operated, the techs are friendly and clean.

Here's what happened with I called Precision Plumbing...

* On Saturday evening, December 29th one of my renters called to let me know water had come up through the basement drain.  Luckily it was minor and the water had receded.  
* On Sunday morning I went over to the house to see if there was something simple blocking the drain.  I put Liquid Plumber down the drain then ran the washer and didn't have any issues.  I did however ask them to keep an eye on the drain if they took showers or ran laundry.  By late Sunday afternoon they had called back saying water was coming up the drain again so I told them I would call the plumber first thing Monday morning.
* On Monday morning, December 31 at 8:09a I called Precision Plumbing, explained the situation, and asked if they could have someone stop by that day.  
* The service tech arrived in the afternoon and when I talked with him after he finished the job, he said he ran every foot of cable he had from the roof down and he suspected the issue was roots in the sewer lines.  He also mentioned that they had a 90 day guarantee and that if there were additional problems, just give them a call.  That service call cost me $393.
Side note - I talked with my renters after he left and they said the service tech was very polite and cleaned up any mess that he might had made.  I normally check with my renters to make sure they are happy not only with the service call but also the tech that shows up.
* On Saturday, January 5th (just 5 day after the original service call) the renters called and said the drain was backing up again.  I immediately called Precision Plumbing to report the issue.  The lady who took the call wanted to talk with the owner so she said she would call me back.  
* About 15 minutes later she called back and said that if I wanted to wait until Monday morning they wouldn't charge for the follow up service call but if I wanted someone to go by that day, there would be a service call fee of $125.  While I appreciate the offer to waive the service call if I waited until Monday, I couldn't ask my renters to wait another day and a half especially when the plumber supposedly cleaned the line just 5 days earlier.  If you were the renters would you want to wait 1.5 days?
* Long story short, they did the service call on the Saturday and charged me an additional $125.  When I asked about the guarantee, I was told that it wasn't valid for roots issues.  
* In addition to the aforementioned problems with this company, I already had an appointment scheduled for Monday, January 7th for the owner to give me an estimate about work on another property I had just purchased.  The appointment time was between 8 - 9am.  At 8:30a the office manager called and said the owner was on his way and would be there in about 20 minutes.  At 9:07a the owner still wasn't there and I had to leave for work.  He might not have anything else to do during the day but some of us do work and we can't sit around waiting on him.

The bottom line is, I paid the $125 but that is the last cent I'll ever give Precision Plumbing again.  And I'll make sure to tell everyone I know my experience with this company.

I wish there were negative stars to choose from, that's how mad I am!  I called a week ago and explained that I only needed to replace my garbage disposal with a new one.  My current disposal was recalled by the manufacture and replaced with a new one and allowed me a $150 credit to have it installed. Precision Plumbing Solutions told me it would be a $65 service call and that someone would be at my house between 2 and 4PM.  I took off from work early so I could be at my home during the 2 hour window.  Someone finally showed up at my door at 6:00PM.  He walked in and explained that it would be almost $350 just to replace a customer supplied garbage disposal!  If they didn't want my business they should have been up front with me from the beginning.  My advice is to stay away from any business that treats people like this.