Jason B.
04/09/2023 12:00:00 SA
after getting completely jerked around by roto rooter (who had previously, as recent as jan 5th this year, done good quick work) having set up appointment for sat 3 pm on friday day so over 24 hours in advance i'm given the round around where it's entirely clear the dispatchers simply don't always even communicate with plumbers at all (was told 90 minute lateness is possible, which is fine, at 90 minutes late no plumber had yet been contacted, was told 5-7 window then at 7 still no ETA and dispatchers still hadn't actually given job to any plumber, yet of course dispatchers make the cost higher, even though yesterday they weren't doing any actual job at all) we called paul's plumbing here, he in less than 30 minutes on a sat night shows up, fixes toilet, all done and over with in maybe 10 minutes. and charges less than the well known companies since he doesn't have a useless dispatcher department that doesn't even actually communicate with actual plumbers.
very good, competitive pricing, very quick response and show up time, even on weekend night. support guys like this over any of these known companies that while in theory have more resources thus charge more simply are ran extremely badly and end up jerking you around where even if you call for appointments in advance keep you waiting with no useful ETA info at all even 28 hours after appointment was set and 4 hours into agreed upon time when we just cancelled that claptrap. good god only knows how long we'd still be waiting for a 10 minute plumber job (and eventually would've likely paid more too) if not for paul here.