If they had a lower rating to give they would get it it, charged $1100 to replace my master water shut off valve and about 2 feet of pipein Feb of 22, put the cover panel back on wall, fast forward to Sept 2022, have and issue with the water company so I was told to go in and shut the house off so they could find any issues in their end to dispute my bill, guess what valve doesn't even shut off the house. The strange thing is when the guy was done he said, don't touch this valve they are junk , always turn off the valve at your meter... we'll guess what, you have to be able to turn it off, a for service call if the water company comes out and in case of emergency if a pipe burst , you can't dunce around in the middle of the night if it's dark outside to shut the water off looking for their water valve in the yard, and then the tool ya need to shut it off! So at this point after I call them, the basically told me it's not covered, we will have to recharge for any work and service call on a valve that has never been touched since the day they left. My guess is it didn't work when installed, DO NOT USE THE PEOPLE!!! Terrible workmanship, even worse warranty, and terrible service after the sale! To top it all off the basically called me an idiot and I was wrong.