Ed came on a Friday to address a sewer backup in the basement. Told us he would be back on Monday. I called after hours on Friday night to report the backup was now urgent, as we had raw sewage in the basement. A different plumber told us he would personally make sure Ed would be back on Monday. Called Judy, the receptionist, on Monday to make sure we would be seen. Was told they would try to squeeze us in. This was the first sign of a problem. No call, no plumber on Monday. We had been witout a shower/toilet since Friday now. Tuesday, I once again spoke to Judy to check the status of our issue. Was told Ed and Steve would talk it over and she would call me back. She then told me they would be at the house in the afternoon (Tue). I said, like, what, noon or one? She said yes. I took off work to be home at noon. When nobody was there by 1, I again called to check on the status. She said she paged the plumbers and they didn't respond and she would call me back. When I didn't hear back from her by 1:30, I called her to cancel the work order; I had found another plumber. Working with this company was a nightmare. I would not recommend their services to anyone.