ASAP Plumbing

Might want to advise your customers BEFORE work is started that you charge a 3.5% service fee if paying with a card.  I was taken by surprise to hear this after the work was already done and I had no other choice since I didn't have my checkbook or cash.  That's quite frustrating and not a standard practice that most businesses do.  Other than that, things were fine.  And, I didn't get my fabulous cookies either.  :(

I had Katie's ASAP Plumbing (Shaun Sapp) come to fix my rental house drains and dishwasher (all was backed up  because of renter). They did get there quick and I found out later just why. I talked to them both on the phone the first day and they were supposed to clear the drains that were backing up along with the dishwasher, but, there's still backup in both. I couldn't get to the house till two days later because I was sick, but, they didn't clear the basement drain or dishwasher.  they were both stopped up when I got to the house. Apparently they didn't even look at the Dishwasher because I found out the next time I called to see when they were going to come fix the stuff Shaun Said they didn't get to that and since I didn't want they disconnecting it they didn't do any thing with it.  They informed me after spending $800.00 (yes No Joke it was actually over 800 but what ever) they would not come back out and actually clear the drain with out charging me again. I called to talk to Katie Horner then Shawn Sapp they both were more than willing to come back out for another charge!!!  Right Like I'm going to fall for that twice. No Thanks I'm getting someone who will not charge an arm and a leg and Actually do the work they say they will.
I will never use this company again and everyone I know I will make sure they know to BEWARE because its a big scam.

Katie's plumbers were prompt, courteous and thorough. They also were thoughtful  in offering to remove their shoes to protect my carpet. They carefully and thoroughly explained all options and costs upfront. When a repaired kitchen faucet did not last as long as I thought it should, they took great effort to make sure I was ultimately satisfied.

Do not use this company!! Horrible customer service. I was happy they were willing to come out the day that I called but after they were 2 HOURS LATE, I was not pleased.  I also had to call THEM to find out where they were instead of them giving me a courtesy call.  He finally came to repair and said he needed 20 minutes to put the parts into the system so after 50 minutes of waiting for him to come back up, I was out of time and had to walk down to his van and tell him we were out of time.  Overall, I spent 3+ hours of my afternoon to find out that I needed a new faucet, which I already knew.  I will not be using this company again!!!!!