I had another plumbing problem that caused me to reach out to Arch Plumbing earlier this month. Sadly I can no longer recommend this business due to the following. (I will try to keep the story short since I assume a lot of the extraneous details wouldn't be helpful.)
a. Plumber was late for initial visit. I was given a two hour window and someone called near the end of that window to state the plumber was finishing a job and would be at my place soon. The delay wasn't extremely long, but it got worse when other people from Arch Plumbing were scheduled to come out the following day to do the job that couldn't be done in the moment. They were supposed to arrive between 8 and 10 am for a job that would take all day. I got a call around 11 am saying they were finishing up a job and would be at my place in the afternoon. I told them that if the job truly was an all day affair to reschedule for the following day since I didn't want them working in my place until 8 or 9 at night.
b. I will take at face value the need to cut into my wall to clear the clogged drains. The price seemed high to me but when you have no sink to use, you agree to things without thinking clearly. Since I had wanted my bathroom vanity replaced anyway, I asked if it would make the job easier if I had them do that at the same time -- sort of a mini-bathroom remodel. The plumber said yes and that would increase the cost from just under $2,000 to just under $3,000. This is where things really went south. Because they needed to install whatever vanity was available for immediate pick-up, I was talked into accepting something much smaller than what was being replaced. Instead of informing me what issues might be present when replacing a larger vanity with a smaller one (the biggest being an unfinished floor under the vanity), the person managing this job simply said he was offering me the perfect solution. He also lied about the construction of the vanity, telling me it was a granite surface when, in fact, it is solid surface.
c. Apparently Arch Plumbing thinks a job of this sort that began as a plumbing request but turned into a mini remodel is okay to leave unfinished. The walls surrounding the vanity look horrible due to the removal of the previous backsplash with no repair to the wall (sanding, filling holes, repainting). The person managing this project returned the day after the vanity was installed to take photos so he could have his person give me an estimate for the job. If you were having a vanity replaced, wouldn't you think that having a decent looking sink would be part of that job? As of a week later, I still haven't received a call or text from anyone to give me a quote. I should also mention that there is no back or side splash. I get that they are not in stock, but for a project like this I would expect those to be part of the project and that someone would come out at a later date to install them. At this point, I'll probably just see if I can do it myself or hire someone else to actually finish the job since installing a backsplash isn't difficult.
If you have a basic plumbing issue and can tolerate people not showing up on time, then maybe Arch Plumbing is worth considering. I feel like a fool for agreeing to allow them to replace my vanity, though, a decision I made mostly because I just wanted my sinks to work again and to replace the old vanity that had a chipped sink and countertop anyway. I will take responsibility for agreeing to a replacement vanity that I should have just rejected (how I wish I just spent $1,000 less and had them cut a hole in the back of the old one), but I am angry that I was lied to about the new vanity materials and the overall poor finishing of the job. If they didn't promote themselves as doing bathroom remodels and were just a plumbing company, I would fault myself for hiring the wrong company to do the job. But they do claim to do remodels and, according to their website, are punctual and able to transform a bathroom into a spa-like oasis in as little as a day. Well, they did take most of an entire day to replace a vanity but what they left behind is far from an oasis. While my sink works, what they left behind looks much worse than a vanity with a small chip and a sink with hairline cracks.