TLDR: Do not hire Roto Rooter. They are more interested in getting additional money from you and pressuring you into replacing lines that do not actually need to be replaced.
I hired Roto Rooter to clear a drain in my basement. My main line has issues with tree roots, so I also decided to ask that they clear that line as a preventative while they were at it, to avoid needing to call someone in the future. I have had various companies do this type of work for me, and this was BY FAR the worst experience I have ever had.
When the technician arrived, they stated that the price to clear both drains would be $700. This is the most I have ever been quoted for this work, but in the interest of my own convenience, I decided to just move forward and asked them to proceed.
Shortly after, a site supervisor showed up, and asked to be shown to the basement. I explained someone was already working on the drains, and he told me he was there to help. Shortly after this, another site supervisor showed up, and I showed them downstairs as well. The three of them spent over an hour in my basement working on the main line. My office is directly above where they were working, and they were mostly socializing while the technician worked on the drain.
After about an hour, I went down to see how things were going. Nobody had even started on the line that was actually blocked, and I was told that they were not having any luck clearing the main line (this line was never even blocked, the work they were requested to do was preventative). I asked if they would please work on the line that was actually backed up, and they said they would get to that next.
After another 30 minutes, I was told once again that they were having no luck getting the main line cleared. The site supervisor put a camera down the main line (which looked quite clear) and found a junction that they stated needed to be replaced.
Finally, both site supervisors left, and the technician started on the drain that was actually blocked. They spent about 15 minutes on it, before calling back one of the site supervisors. Once again, the technician stated that I needed to replace the line as it was collapsed, and that this would require opening the basement floor. He tried to get me to commit to them doing the work the following day, and I told him I would need to think about it. Both the technician and site supervisor left.
In the end, I paid $700 to not fix my problem, and be told that $15k-$20k of additional work was needed to fix the problems.
I hired someone else to get a second opinion. They cleared the blocked drain for $250, and verified that I did not need to replace any drain lines.
Working with Roto Rooter was an awful experience. They used pressure to try and coerce additional work and money from me, and didn't even address the issue I initially asked them to.