Minneapolis & Suburban Sewer & Water

Having an unnatural spring - bubbling up in your front yard and flooding into the street - is not a good way to start the day. It turned out that our water line from the street into the house had broke and, according to a city Water Dept employee who came out, we needed a new line.

Out of the seven companies I contacted, only two returned my emails or phone call. Ron from Minneapolis & Suburban Sewer & Water was one of them (and certainly the nicest and most generous).

Ron came out to my house to assess, educate, and advise. I could immediately tell that he was full of integrity and genuinely interested in me getting the best time line and solution to my major water issue ... even if that meant me selecting a competitor. He walked me through my options - clearly laying out pros and cons within the context of my needs, which he actually inquired about - and didn't make any promises he couldn't keep.

Up until his crew did the work, Ron was in constant contact with me. The crew hit some unexpected challenges while doing the work and, just like Ron, were patient in holding my hand through the options. It's clear that everyone associated with Minneapolis & Suburban Sewer & Water knows the best practices of managing water and understands the long-term implications of any decision.

I was impressed with the speed and quality of their work. And if you like dealing with people who know customer service - and can even make a typically stressful situation fun - Ron, his brother Kevin, and the rest of the Minneapolis & Suburban Sewer & Water gang are the best option for what they do in the whole Twin Cities metro area.

Another company wanted to charge us 10 to 12 K to line our entire sanitary drain to the street.  Mpla and Sub showed us the photos, that there was just one place where the drain was broken.  They dug up a small spot, replaced the broken pipe, added drains, and charged under 7 K.  One day, cleaned up, all outside, really nice folks to work with.  Saved us 3 to 5 grand!

Ron with Minneapolis & Suburban Sewer and Water went above and beyond to help my husband and I with our main sewer line issue. Ron came to our house multiple times, accommodated my complicated busy schedule, and was extremely knowledgeable, courteous, and most importantly honest about what we did and more importantly didn't need. Ron went so far as to connect with the City to help us document where our mainline connection was, personally verify it, and helped us to understand what, we as homeowners, owned. Five-stars for Minneapolis & Suburban Sewer and Water, highly recommend!

We couldn't have been more happy with the crew with Minneapolis & Suburban Sewer & Water and their work.
They were
-Professional
-Friendly
-Constantly in Communication

We had our water line replaced and they went above and beyond. They did quick work and explained the process along the way. We would hire Ron and Kevin again in a heartbeat.

Our long time home gave us a nasty surprise when our sewer line broke (due to old age?). I spoke to Ron and Kevin, and they told me what I was getting into for cost on the project. While no one that I know budgets for a sewer surprise, the cost was reasonable for the work. The day the work was done, I tagged along with the crew just to see the whole repair happen. Everyone was a good sport -- truly great guys -- and they had the repair done and the street back to normal within 4 or 5 hours. The final cost matched the bid, and Ron even made extra stops to repair the sewer cap inside the house. A great experience for a situation we weren't anticipating.

We had a water break from the street to our house, and chose Minneapolis & Suburban Sewer & Water to repair the problem. They explained clearly what is involved in making such a repair, and gave us a great bid to complete the work compared to other firms I had contacted.  I am so glad I had the good fortune to contact Mpls Suburban and have them do the work. They are completely honest and courteous, and did a fantastic job getting our waterline replaced.
It was a two day process because the main water line was on the opposite side of the street. When they started working they found that an old lead pipe was still in place from the main line to our existing line, which was copper.  So they pulled out the lead pipe replacing it with copper and ran a new copper line to our house as well.  We now a great improvement in water pressure, and the peace of mind that our water source is no longer flowing through some old lead piping.  Hopefully you will never experience a water outage or sewer line problems, but if you do, be sure to contact Minneapolis & Suburban Sewer and Water to get it repaired.      

Norm Morris
Minneapolis

I had a sewer backup emergency on labor day weekend. I contacted  this company after being convinced, by not only one but multiple plumbing companies, Roto Rooter among them, that the main sewer pipe in my house had to be digged and repaired due to root intrusion. i was quoted $6000 by another company for the repair, not including fixing landscape afterwards which I would have had to contract separately. Kevin (the owner) promptly called me back and after a brief phone conversation agreed to review a sewer camera video I had obtained from one of the many plumbers that had come to my house. He called me back a day later and not only had he assessed my options from the video but had also called the city to find out when the PVC liner had been installed and by who. To my surprise, he was very confident that clearing the roots with 6 blade was an option and no digging was necessary if I was willing to regularly clearing the roots (every other year or so). He recommended I give a call to Ron the Sewer Rat to do that work and sure enough that worked beautifully. Kevin saved me from having to spend thousands of dollars and was honest and explained every option to me even though he didn't end up getting any business in the process. If and when I need to repair the sewer line in the future I will definitely go with Minneapolis & Suburban Sewer & Water. Thank you so much Kevin!!!

Great team! Kevin came out and helped me clear my main line drain and was great. They also took video which was extremely helpful.