Hopke Sewer & Drain

Brandon was really good! I had already had a couple of drain clearing handymen look into it and failed, but Brandon came and fixed it within the hour. He really knows his job and is super nice as well! Am really glad I found Hopke and Chuck!

Does not stand behind their service!  Spent 5 mins on a plugged toilet, charged $165.  It was clogged again 2 days later .... and would not come out again to fix toilet unless we paid them again!  Not sure what their 100% satisfaction guarantee refers to on their website.  Chuck, the owner was rude on the phone and threatened to counter act any review I wrote.  Not really the customer service or integrity I want in any business repairing things in my home!  I suggest you try any other plumber!

Hopke came out to my home to fix a leaking shower head.  Got it fixed quickly and at a reasonable price. This was an issue that looked easy on YouTube but in reality was much more involved and a different fix. Would have been a day of misery for me to try this on my own.

Will definitely call them back when the next crisis occurs!

We had a major problem in our basement. Our house smelled like a sewer. Chuck Hooke came over within 10 minutes. This is a problem we've had before. He is so nice and told us why this was happening. He returned on Sunday and installed a new garbage disposal. The price was right. When I had Ben Franklin they charged me over $900.00. I got my drainage problem fixed and a top of the line garbage disposal for way less then that. I would highly recommend Hopke plumbing.
       I know our neighbors have used him too. He's the best!

OVERPRICED! Late for appointment and then spent 30 minutes at house doing very minor repairs (only parts were a small piece of rubber tubing and some silicone). The bill was $195.00! I questioned the amount and was told sorry that's the minimum trip charge. Will not use again.

Wow. So, the first day in our new house the sewer backed up. I had used Hopke about six years ago and they were still in my phone so I gave them a call. Within an hour, they had someone onsite! The roots and the old pipes fought their technicians the whole way. (Eventually, they referred us to a company that excavated the half the front yard and fixed the pipes out to the street.) Next day, we realized there was a related issue with the old pipe and Hopke sent someone right out to take care of it, at no charge! I am not easily impressed and I don't usually write reviews but I am blown away by the service we received. I hope you never have to have a sewer repair done but if you do, I can't recommend Hopke highly enough!!

My husband and I have used Hopke Sewer & Drain twice and both times were very impressed. The first time was in 2011 after we discovered we needed to replace our sewer system from the house to the street. The broken sewer line was a nightmare but Hopke took care of it quickly, they were on time, professional and answered all of our questions. Due to some legal issues with our sewer problem (city problem vs. homeowner problem), we fought city hall and won thanks to the detailed and conscientious report written by Hopke upon request.

The second time we used them was just this week to repair what we thought was going to be a big issue but instead, thanks to the knowledge of Hopke, we found out it was a minor fix that wouldn't lead to further damage.

On the other review the customer complained that their minimum fee was too high for small parts and minimal work. When you call a plumber/electrician/etc., you are paying for their knowledge, experience and ability in fixing your home. When someone knows a trade, they usually know something that you don't and they should be able to charge fairly for that. I definitely shopped around and found Hopke to be priced very well.

Wow! They have not been out to do the service yet, but I am completely wowed by their customer service so far. Within 10 minutes of requesting a quote, they provided a fair, upfront total cost. On top of that, they are sending a plumber right away this afternoon. I'm very, very impressed.
Update: awesome, fast service for the price quoted. The technician was super friendly. I highly recommend!