Champion Plumbing

Home Depot sent them out to put in a new water heater- wanted to add on a bunch of stuff they said we needed for $3000.  Thankfully we called a different plumber who replaced only what we needed replaced and it was less than $2000.

My husband and I came learned about Champion Plumbing when we bought a water heater at Home Depot.  Champion was the company who installed it, took care of the permit, etc.  We were very happy with the installation including the turnaround time, the technicians who came to our home and the inspection process.
About a month later, our heater stopped working.  It was NOT the fault of Champion, but rather an issue with a manufacturer's part.  Contacting the manufacturer was a pain...mainly because they gave me incorrect information about when the heater could be repaired.  I was going to be without hot water for nearly a week.  
Under normal circumstances this would be a huge inconvenience, but we had a serious medical issue that made it impossible for us to be without hot water.
Frantic, I called Champion to see if they could help.  Technically they could not because it was a part that it not kept in stock...but one that needed to come from the manufacturer.
In my frustration, I burst into tears on the phone, but understood that there was nothing to be done.
Imagine my complete shock and joy when I received a call at the end of the day telling me that Champion's General Manager Troy heard about my phone call and was going to come out personally the very next morning to get the water heater going.
And he did just that.  He arrived early in the morning after a courtesy call from the office to let me know that he was on his way.  He was patient with my naughty dogs and he had the water heater going in mere minutes.
Yes...I started to cry again when he was here.
This is hands-down the BEST customer service I have ever received and I will never forget it.  Sometimes we get so used to companies being more focused on their own needs versus our needs, that we forget that there are really GOOD people and companies still out there.
Champion Plumbing and Troy are the best example of good people and a good company that I know of.
ALL of our future plumbing business will happily go to Champion Plumbing.

Stay away from these guys!!! We needed a water heater replaced and Home Depot sent a guy out from Champion that told me my 9 yr old home that I just bought/ had inspected 2 years ago needed all of my venting completely redone due to state regulations- doubling the price I was initially quoted.  I looked up reviews and apparently, this isn't the first time they tried to pull this bs on someone.   Looked up the regulation (which took a bit since he didn't give me the exact section) and it looks like he was citing a regulation citing large commercial buildings- not residential according to section C.  I'm a  50yr old retired disabled vet and my wife is a kindergarten teacher currently undergoing multiple surgeries for cancer but I guess since we live in a nice home they guy figured we were wealthy or something (we aren't) and would be an easy mark.  Seriously pissed me off- especially considering this went down the Friday before memorial day.  I hope karma kicks these guys in the face someday-- True scumbags IMHO. Looked up other local plumbers through the NextDoor app and had a new water heater installed for the exact same price I was initially quoted from home depot.

RESPONDING TO THE COMMENT BELOW:
I could easily deal with the minor charge of replacing the PVC pipe (which was replaced btw)- Your guy told me he had to not only replace the pipes but completely revent my plumbing into the next room over and cut through my ceiling/walls because my pipes were supposedly too close together (costing an extra $1200) and that I would also have to hire a separate person to patch everything up afterward (more $$$).  I certainly don't claim to be an expert but this obviously sounded like BS since my house was built 9 years ago & inspected 2 years ago.  I had 2 other plumbers look at our system and niether of them mentioned this being an issue.

Logan installed a new water heater for us last week. He arrived on time and did an excellent job. He answered all of my questions, towed away the old water heater, was very efficient, and we couldn't be happier with the result. I highly recommend Champion Plumbing for water heater installation!

We decided to purchase a new high efficiency Rheem water heater at Home Depot and have them install it on a Thursday. Alex from Champion Plumbing LLC (a HD subcontractor) arrived and started the installation. He quickly removed our 14 year old water heater and installed the new one. Upon completion he opened one faucet to clear the line of air and after payment he quickly left.
 At first we thought everything had gone really well until 2 hours later when we noticed that our shower spout didn't have enough water pressure in either of the lines to get the shower diverter to work at all even though it was working fine prior to the water heater replacement.
 Also my Heating and A/C contractor pointed out to me that the vent pipe work that Champion had done for $69 additional
was not done correctly. It wouldn't pass code (end cap was missing which could allow carbon monoxide to enter our home).
 We contacted Champion only to find out that they had closed an hour before (at 5pm) and despite their website stating they had emergency service, the person that answered their phone indicated that they could not send someone out until the following day. I left a message with that person to have the manager or owner call us back as soon as possible as they had left for the day.
 We then contacted Home Depot and again we were told that there was nothing that could be done until the following day. I asked for a manager and was told no one was available until Friday. I left a message to have someone call me back ASAP.
 On Friday morning it took numerous attempts to get a hold of someone at either Champion or HD as neither one had the courtesy to  return our calls. I finally got a hold of someone at Champion and they indicated that they could send someone between noon-4pm. The plumber (Cole) from Champion arrived around 2pm and did rectify the vent pipe issue but told me that the shower issue was due to a bad mixing valve and wasn't their fault. He indicated that he would have to charge an additional $285 for that repair (this was in addition to the $1376 we had paid the day before for the water heater and installation) but wasn't sure if he could get the part (he said his part supplier may or may not get back to him yet today ) and we might have to wait until sometime the following week as it was now around 2:30pm on Friday. As this was our only shower/bathroom and not having it working for the entire weekend was not acceptable.
 As Cole was wrapping things up I called a plumbing supply house that indicated that they probably had the part in stock but if I could hold a moment they would check their stock room to confirm.
 Cole from Champion was about to leave and I asked if he could wait a moment to see if the part was available? He nodded yes but a moment later he went out the door and left.
 As it turned out I was able to get the part that Cole said we needed within the hour for $22 and due to the bad service from Champion I decided to install the part myself. As luck would have it ...Cole was wrong and that part didn't solve the issue.
  I called around a dozen plumbers late on Friday afternoon and couldn't get anyone to come out that day even with emergency service and the higher emergency rates.
  I finally found one company MSP Plumbing that could come out on Saturday afternoon. They quickly took apart the shower mechanism and diagnosed that the low water pressure issue was due to the pressure regulator valve that had been both clogged and destroyed by sediment not by the part that Cole from Champion had indicated was bad.
  The back of the pressure regulator valve has two ports for the hot and cold water feeds and both of them were plugged with sediment but one of them had been blown apart by the sediment being driven thru it like a bb fired under high pressure as this part is made of plastic (like many newer plumbing parts). Due to this the part was unrepairable and needed replacement but given the late hour no one was open to source the part. MSP Plumbing came out first thing Monday morning with the proper part and in less than an hour our shower was fixed. Nick from MSP Plumbing became our new best friend.

In summary our water heater replacement cost $1369 + $22 for an unneeded part and an additional $423 to fix the damage that Champion caused for a total of $1814. Champion should have taken more care to make sure that the sediment was purged from the plumbing pipes as much

Based on our experience it's evident that Champion is only interested in how many installations they can do each day and could care less about doing quality work. In our case this caused the inconvenience of not having the use of our only shower for 4 days and could have been tragic had we not discovered the potential carbon monoxide issue.

I was very disappointed in my service. I normally use a different company but thought I would give them a try to help me with slow pipes and a leak in my upstairs bathroom.  My clogged toilet is still clogged but has $241 worth of new innards.  My toilet upstairs showed there could be a leak where the top and bottom connect. While he was tightening the toilet he cracked the top and water went everywhere.  He came down and said that he would sell me a toilet for $200 bc it was partially my fault. Who else did that?  So, I am $400 in and one of my toilets works properly bc its brand new.  I called the next day and she said she could send someone out for another Service call fee.  I will never use them again.
Now I have to pay someone else to help fix my downstairs toilet.

So, when your hot water heater decides to crap out on you, unless you like cold showers and the green apple quick step that cold washed dishes usually brings, you gotta move. Called Home Depot because of their same day installation promise.  While due to weather and the impending New Year's holiday it ended up taking two days, they sent RC out to my house today and he installed it so quickly I was convinced he had just painted my old one while I wasn't looking. The install price, even with whatever Home Depot takes as a cut, was very good. I had two requirements for the job.  Don't blow up my house, and make my water hot again.  It's only been two hours since he left, but so far RC is two for two. Doing such great work on the final day of the year, he deserves a fat raise and the employee of the month award.

I had a great experience with them today.  Water heater broke last night, called HD today, told them the heater I wanted and Darnell from Champion came out promptly at the beginning of the time HD had estimated.  Clean job, protected the carpets and very pleasant and knowledgable.  If I need further work, I would ask for him specifically.

Customer service nightmare! Called two weeks ago to schedule a reconnect after we moved our gas meter inside to out. Refused to come give any quote prior to the day of. Once here, now without any gas to our house, he says the bill was $2,068! But it gets better we can't reconnect until after a plumbing inspection which was over a week plus out! Wanting to leave us without gas for heating or hot water. He also said he needed to rework all the lines and it would be six plus hours of labor. Thankfully, we called another hvac company who was able to be here within 1.5 hours to reconnect our line for $1,200 and did all the work in two hours!   The only thing the are the champions in is screwing customers over once in a corner!

I have a cast iron tub/shower set up. It works great - until a part needs replacing. Today Darnell from Champion Plumbing came out to check why the tub spout was spraying. Not only was he able to repair it without fuss, he also tightened the shower fixture and stopped my screen door from slamming - then showed me how to readjust it when it needs it. Another A+ for Champion Plumbing. : )

We had to change our water heater ASAP and went through Home Depot to get the heater and they scheduled us with Champion Plumbing.  They were out within a 2.5 hours and quickly installed the water heater.  They gave us a lot of helpful of advice and didn't try to scam us.  Overall the price for the heater (50 gallons) and installation was $1,300.  Another company wanted $2,400!!  RC and Troy did a fantastic job.  They were efficiently, knowledgable and cleaned everything up.  I would recommend and use these two again.

My previous experience with a home repair contractor was horrendous - I wrote a scathing review for that vendor on Yelp. So to experience the exact opposite of that with Champion Plumbing reinstates my faith in knowing there are still decent, professional and reasonably priced contractors in the Twin Cities. I would not hesitate to recommend Champion to any of my neighbors.

Darnell was on time, courteous, and professional from beginning to end - he answered all of my questions, pointed out FYI's so I was aware of certain things about my new water heater, and provided a clear overview of Champion's MVP program. I'm sure these guys are scheduled for multiple appointments each day but Darnell never seemed rushed, I felt like he truly wanted to do a quality job, made sure everything checked out, and confirmed that I was satisfied with the installation. He completed the job from walk in/walk out in under 2 hours.

Obviously no one enjoys shelling out money for a new water heater + installation. But if you have to, do it through a company like Champion. I'm glad I did.

The plumber comes to your home and could charge as high as they want. There's no pricing catalog so you could know what you could get charged. They come and charge an arm and a leg. It's a SCAM! Please get multiple bids before you choose them. And, never say yes to their discharge fee.

Lee did a great job installing our new water heater. Not only did he install the new water heater and answer questions on it, he went above and beyond and answered other plumbing questions we had in our house. Would highly recommend using champion plumbing for any plumbing needs!

I ordered a 75 gallon Hot water heater from Home Depot and they sent out Champion Plumbing to install it, when Lee came to my home he said he only had a 50 gallon water heater and no pvc power vent to do the job, in our home we need a 75 gallon heater because we have a whirl pool and I wash clothes daily as we told them this in the store!

We are very upset because when we went in the store to put our order in, we told them what we wanted and now they are passing the buck and we sit with no water and taking the day off from work so we could get our new water heater.

They told us it would be a two men job and they sent one guy out.

Now we have to start over and wait!

I would NEVER use Home depot or Champion Plumbing!!!!!

Today Lee from Champion replaced our old, tired, failing water heater and did a great job. He was punctual, efficient and very nice to work with. He was also very knowledgeable and good at clearly communicating what he was doing and why.  After going a few days without reliable hot water, Lee was our hero. I would highly recommend both Champion Plumbing and Lee.

I want to take a minute to review Champion Plumbing and Darnell, we needed a water heater replaced.  Centerpoint came out yesterday and said we needed to replace the water heater and a plumber would contact us.  Within 30 minutes Champion called and scheduled an appointment for this morning, they called early to confirm and then again when the plumber was on the way.  Darnell was the plumber, we was very professional and polite.  He took the time to explain what he needed to do and walked us through the new water heater features.  In and out in a timely manner and the water heater is working!  Great experience

They did a great job on my bathroom sink leak; I appreciate that they were courteous, efficient and affordable.
I would *highly* recommend this company!!

I contracted Home Depot, who contracted Champion Plumbing to install a new hot water heater. The plumber gave a window of noon to 6:00 and still arrived late.  He offered solutions to installing the hot water heater which included now venting to bring it to code or install a power vent.  Neither of which he had.  The original cost was going to be $1000 and his estimate shot up to $1900 for one way and $3000 for the power vent. I in turn did the job myself for $700.  I would have paid the $1000 very happily.  They went from a $1000 sale to $0.
Not happy.

Showed up quickly and do great work at a reasonable price.  The crew was very knowledgeable and went out of there way to answer questions and even checked my gas fire place after having to shut down the gas.

Stay away from Champion!!!  $690.00 to replace a food disposal?!?  Are you kidding me?!?  It took the guy 20 minutes at most.  It wasn't even the high-end disposal.  The lady who scheduled the appointment did not give me the impression it would cost this much.  Highway robbery.

best most responsible and kind place in town. sometimes when price is not that important, the nice trust worth job would be nuch more important than money. choose this place.

This subcontractor installed Rheem water heater that was purchased through Home Depot. They efficiently and clearly communicated my installation options and costs.  They arranged the installation of my new water heater and the removal of my old water heater. The two plumbers were knowledgeable and personable. They completed the installation within 2 hours at the cost estimated ($550 plus the cost of my water heater). This installation cost included the city permit and for taking away my old water heater.  (My house is only 20 years old so my ventilation, gas line and water shut off were all up to code so no extra plumbing costs were required.)

This would have been a 5 star review if my installation window did not have to be 4+ hours. I was called with about 15 minutes notice, about 2.5 hours into this window of time. They were also considerate enough to ask if I had any other plumbing needs.

Some of my other bids wanted to charge more to install a 50 gallon tank instead of a 40 gallon tank, even though the height was similar. My 50 gallon from Home Depot was only $50 more than a similar 40 gallon tank. My other bids wanted $140+ more for the 50 gallon versus the 40 gallon equivalent. Overall this is what led my to Home Depot and Champion Plumbing.

Nice guys and done fairly good job to replace my old 11 year old water heater. So they installed brand new Platinum Plus WH and reused old rusty parts from the old heater????
My wife is totally ecstatic! Finally she blamed me that I did not supervise this installation job properly.
Oh, well no more Champions in my house.

Don't even bother with this company. They charge for a quote and then the quotes are insane. If you want to throw away $59 give them a call and they can come and give an outrageous quote. They quoted $2600 just for labor to replace our sink and install a garbage disposal, not including the electric work.