Benjamin Franklin Plumbing

First time reviewer, but this poor service forced my hand. Family is a long time customer of their service plans, however turns out that they can't fix a leaky faucet over four separate visits over a two month period. Finally had to asked them for a referral for a real plumber to fix their mistake, only then were they able to fix the problem. Their technicians then accused us of trying to get the repair for free, we told them no, we will gladly pay, if the faucet is repaired. We do not approve of argumentative employees who take out their anger on the customers just because they have to return to fix a repair.

I called Benjamin Franklin Plumbing in Hastings, MN and they immediately set up an appointment. Jon W. called me with an arrival time and was here as scheduled. He did a thorough diagnostic, explaining how he would repair my concerns as well as other things that I should look for. He wasn't pushy in this but spoke from his experience as a plumber. He did good work, reminded me of coupons available on their website and was a nice person whom I welcomed in my house. I will turn to Benjamin Franklin for future plumbing needs as well as their other areas for home repair.

I had a clogged sink and it was far enough down the line I couldnt get to it with my 25ft auger. Guy had it done in 10 min. Awesome. What wasnt awesome was the 250 he charged to do it. I called other companies after (stupid I know) to see what they charge and it was 125 to 150. Half as much. Dont use them, way to expensive. Roto rooter will charge you half. Or better yet. Rent an electric one for 40 bucks.

Great service. Mike Watson fixed our hot water heater. He was friendly and efficient.  I  highly recommend.

Excellent customer service, excellent communications, excellent all around experience. They take pride in their work without a doubt.

A few years ago I hired Benjamin Franklin Plumbing to install a dryer. They came out, got it installed quickly and everything seemed great.

Until about a year later I started noticing a faint gas smell on my clothes. I called the gas company to come out and check things out and they found the gas connection to my dryer was loose and slowly leaking gas. -1 point for Benjamin, but I didn't bother with a review because things happen and who knows if it somehow worked it's way loose.

Then a few years later I have a vent cleaner out to clean the vent and you know what he tells me? The dang vent isn't even connected to the outside! All this lint has been collecting in my ceiling all this time. Can anyone say FIRE HAZARD?

Then said vent cleaner started laughing at the electrical tape that Benjamin used on the dryer vent.

When I told him it was Benjamin Franklin that installed it he said not surprised - they have a horrible reputation.

So basically...

Ben tried to gas me
And then start my house on fire
Lucky I'm still here

I called on a Saturday September 5th, Labor Day Weekend, because our water heater was leaking and flooding our basement. We were able to turn off the water and gas going to the tank and clean up our floor, but we couldn't identify the problem. They were able to schedule me on Sunday and Jon W came out right away on Sunday morning.

He was able to pinpoint the problem right away. Unfortunately, it was not repairable. Jon went back to the shop and came back with a new water heater. He got the new one installed and the old one removed in a very reasonable amount of time.

Jon was very cheerful and friendly and didn't make us feel bad about having him out on a holiday weekend. We did not have to pay an outrageous fee for emergency/after hours service and the service was outstanding.

I've used this company before and it's always been very good, but this time it was outstanding. I would recommend this company, and this technician in particular, to anyone.

Just to let you know, their are many more plumbers on the internet. I
Worked for Benjamin Franklin plumbing out of hastings mn. And I worked for Jeff Rahn. All I can say is  Unethical.
Look around if you know what I mean.

We asked  for Jon to do the plumbing work because he provided such a complete solution to a problem that led us to call Benjamin Franklin several months ago. The service rep Laura got Jon to our house within a few days of our request, and Jon delivered another stellar job. We will call on them again whenever we encounter a problem that requires skills beyond my DYI capabilities.

The Appt. was set the day I spoke with a customer service rep.   She said I was on standby but with in a few hours Eric arrived. Eric was kind, friendly, speedy and knowledgeable and he didn't mind my cat being nosey. I highly recommend Benjamin Franklin.  It was very affordable too.