Benjamin Franklin Plumbing

We had Jon Weinhandl come out for a plumbing inspection. He has a great personality and is very efficient. He is very fast, but does an outstanding job!

This is the second year in a row that he has been to our house. I intend to request him, in the future.

Our water heater sprang a slow leak and I called (late on a Friday) Benjamin Franklin Plumbing because we had used them MANY years ago - the first day we moved into our current home.  Julie, who answered the phone, was VERY helpful and scheduled a plumber for Saturday. There was no set timeframe but they assured me they would call before arriving - which they did - both by text and by phone. This permitted me to continue on with my Saturday errands, knowing I had plenty of time to arrive home before the plumber did. I totally appreciated that transparency in scheduling. Dylan was our plumber who knew exactly what to do. He was professional, pleasant to deal with, and efficient.  He wasted NO time and installed our new heater within about 3 hours. He had an incredibly tight space in which to work and did an excellent job. He was also very respectful of our home, which Is a biggie for me! All things considered, including having work done on a weekend, I didn't think the price was too bad. We were up and running with water and hot water in no time. I highly recommend Benjamin Franklin for your plumbing needs. They are reliable and won't disappoint.

This plumbing service is part of a network that also includes HVAC and Electrical services.   I would give this plumbing service a -1 rating.  They advertise 247/365 for emergency services.   I had water from a leaking pipe spilling into my basement on a Sunday evening...after turning off the master water valve.  The earliest they could send a plumber out to fix what turned out to be a faulty valve, was on Tuesday...two days later.  

Since they do not honor 247/365 services for emergency repairs and when I needed them most, they were not available to address my issue, I cancelled my monthly VIP service.  Not worth it if they can't be there when you need them to be there.  I would NOT recommend this service or this plumbing company to anyone.

If they can't give a rough estimate over the phone for replacing an outside hose spigot with exposed & easily accessible pipes in the basement then they don't know what the hell they are doing.