Aabbott Ferraro

Gary Dwallibee came to my home on February 28, 2012 to diagnose my washing machine. He determined the problem to be the pump and proceeded to take twenty minutes to open the washing machine door--charge: $89.95. Gary called later that day to inform me the estimate to repair my washing machine was almost $300. This did not include the $89.95 I had already paid. He told me he would call to schedule service when the part came in. Thinking this estimate to be a wee bit high, I began to call around. I found a reputable repair shop that completed the repair for less than $150.

I called Aabbott Ferraro to indicate that I had the problem solved--service no longer needed. The woman that took my call was very friendly. However, less than an hour later, Gary Dwallible called me, and he was fuming. Indignantly, Gary lectured me on cost of doing business, restocking fees and commitments. I apologized for any inconvenience I may have caused, and explained that I was not in a in a financial position to absorb a more than $200 overcharge. I indicated to Gary that the $89.95 I had already paid, for what should have a 5 minute visit, should more than cover any expenses incurred. In a huff,  Gary demanded that I never call Aabbott Ferraro again. I am not sure if he thought this was ever a real possibility, or he was just venting at a former customer.