Rizzo Plumbing & Heating

Called with a clogged trap and they responded within an hour, quickly fixed the problem and charged me a reasonable price. I would use them again without question.

Manomet Plumbing is a top notch organization.  They do great work, show up on time, and stay on price...What more could you ask for.  I'm happy to recommend John and his crew to anyone who needs a job done right.

Did terrific work in our house. Fixed a little bit of a mess quickly. They're on my speed dial for future problems.

We have used Rizzo Plumbing and Heating for general maintenance on our old heating system, once when our heat would not turn on and more recently for a leaking pipe that was causing a wet spot on our basement ceiling. Everyone I have dealt with at Rizzo Plumbing and Heating has been professional, friendly and helpful. The work has always been done quickly and the cost for services very reasonable. I have never had an issue reaching someone or getting a call back. They are very responsive which you want when you're having a heating or plumbing issue. I would highly recommend Rizzo Plumbing and Heating.

I had the unfortunate experience of needing to call for plumbing services. I say unfortunate only because who enjoys an appliance failing, or a pipe breaking, or a toilet or drain clogging? No one I know. But this experience went from unfortunate to stumbling upon, what I believe to be, the best experience one could ask for.
Rizzo Plumbing was recommended to me by the property manager at my condo complex. I placed a call to Rizzo because my garbage disposal quit working and it was my first experience with this situation. My call was answered and I was immediately met with patience, professionalism, and a tone of complete reassurance. As promised, I had a call back in no time, and an appointment was made. Joe showed up on time, went right to ask what was going on, and then sprung into action. Joe was professional, friendly, and highly efficient. He identified the problem, corrected the problem, and then took the time to explain to me what happened with the equipment and how to avoid that in the future!
Joe, you're awesome at what you do and just a nice, friendly, outgoing guy. Please don't ever lose that really great customer service attitude.
Thank you, Joe, and thank you, Rizzo!!!
Adam Barrett, North Weymouth

If it were possible to give them 0 stars I would.  I have tried to hire this joke of a company two times now and had a horrible experience both times.  The first time I called, Judy in the office informed me that she would have John call me to schedule an appointment to come look at the job.  No one ever called me back or returned my phone calls, so I hired someone else to do the job.  Then, John randomly shows up in my driveway one day saying he was here to do the job - well, since they had never returned my calls to schedule an appointment, the job had been completed by a more competent plumber.

Fast forward to this week.  I am having issues with my hot water heater and decided to give Rizzo another chance because they are local and other reviews were good.  What a mistake that was!  Again, I spoke to Judy in the office who said John would call.  John did actually call this time and scheduled an appointment for 2:30pm.  I left work early and came home to meet him, but he never showed up.  Multiple calls to his cell and the office were not returned.  I was finally able to get in touch with John this morning and what does he say?  He did drive by my house yesterday and realized he had been here before, and that I had hired someone else (again, I only hired someone else because he never returned my calls).  Because of that interaction, John decided he didn't want to do work for me and didn't have the decency or professionalism to even call me back.  As far as I am concerned John is a child and he acts like one too...and he has no idea how to run a small business.  So I took time away from work and now I still don't have someone to fix my hot water heater.  If anyone is considering using this company, think again.  DO NOT USE RIZZO PLUMBING UNLESS YOU WANT TO BE EXTREMELY DISAPPOINTED

We decided to switch our ancient, oil ,hot water system over to gas through the MassSave program and called a number of companies for a quote. Out of the 4 or 5 plumbing & heating companies that we called, Rizzo was the most professional and knowledgeable. The owner John came over to look at what needed to be done and to give us a quote. He was full of great information and a straight shooter, no bs.

John's wife Judy scheduled the appointment when we called and did all of the communication with us through email. She even laid out a step by step guide for us on the whole MassSave process. She also provided us with referrals for electricians and oil tank removal, which none of the other companies told us we would need. Through the whole process Judy was attentive to our needs and extremely professional.

2 of John and Judy's employees arrived on time to complete the work. What can I say about these guys? They were friendly, extremely experienced, and professional. They worked hard and got the job done efficiently. While Rizzo wasn't the lowest quote that we received, we felt that the professionalism and quality work that they provided was worth every penny, especially in this world of shotty contractors. Thank you for our warm house Rizzo!

Came home one day after work to find a small flood under my hot water heater in the basement. I searched online for local plumbing companies to come and install a new one. I called three of them, and Rizzo's was the only one able and willing to help me get a new one installed asap. (I left messages for the other two, and a week later still haven't heard back from them). John (owner?) was helpful in trying to find me the same hot water heater. I sent him pictures of the model # to his cell, and an hour later he called me saying he found a couple. They were able to come out the next day. The tech Mike arrived roughly on time. I showed him where the Hot water heater was, and told him if he didn't need me I'd be upstairs (I don't like breathing down peoples necks while they're trying to work). Took Mike just shy of 2 hours to finish the install. I checked the connections to the pipes and it was very neatly soldered a very clean install. Would call them again for my plumbing needs

After going the Facebook route to find a plumber, I gave up and called Rizzo Plumbing and I was glad I did. Fair pricing, great customer service (Judy is fantastic!) and professional service - what more could one ask for? Don't waste your time with the others--call Rizzo and get it done!

We have used Rizzo Plumbing for several years- they are always great and they go over and above expectations. Yesterday we saw our water heater was leaking on the floor. We called the emergency line and John answered right away, even though it was after hours. He FaceTimed my husband and instructed him on how to turn off the water on the heater, got the information for what he needed to install and said he would fit us in for the next day. It was totally seamless. John arrived in morning, specified the new heater, had the plumbing supply deliver and then two of his plumbers came to install.  We are so thankful for his expert service that prevented a flood in our basement.

Had a water heater blow, needed immediate service. I called out to my realtor (didn't know the area of who's good) and while I awaited a response, called Rizzo Plumbing based on its Yelp reviews. Seriously.

As it happens, Rizzo Plumbing was awesome.  Got the water heater fixed that very day, had good options for cost/warranty, great service, friendly, clean, excellent.

Would use Rizzo again.

When the weather is freezing the last thing you want to happen is for your heat to go...well that's just what happened this year.

While I was able to replace the thermocouple and briefly get the furnace working again, the wife and I woke up the next morning to a freezing cold house and no hot water. I then called up Rizzo's Plumbing and Heating as we had used them in the past and they come highly recommended.

Judy got back to me very quickly from the office and was extremely pleasant and helpful to speak with on the phone, transferring me to John to set up an appointment. The thing that is truly wonderful about these folks is they are genuinely concerned with your safety and comfort and willing to come out as quickly as possible, while still working around your schedule. John said he would be out to the house in between 3 and 3:30 and was right on the dot for punctuality.

What could have been a very expensive fix, or where other technicians may have led me astray and charged an arm and a leg, John was extremely open and honest about what needed to be fixed and did so quickly and affordably. He explained everything he was doing so that I could understand it and double check for similar issues next time around (and even complemented me on the thermocouple replacement). He said he never wants a customer to view him or his co workers as a thief...I don't think he will ever have to worry about that and I would recommend them to any family or friends who needed their services.

Rizzo's gets the customer and always puts them first. I don't ever want to have any other plumbing or heating issues in the future, but if I do I know I am good hands with these great folks.

Unusual cold spell, water pipe burst and there was no water in house as I had to shut off the water main. Obviously I was not the only one in the area! Called 10plumbing companies and no one even returned call. Called Rizzo- they were booked full but they took down the details and said no promises but if things change we  will let you know. They actually called back when they could squeeze in one appointment and came and fixed the line - saved my day and there is water ...

John and Judy were very responsive and great to work with.  

I did an oil to gas conversion, combo boiler/hw heater.  The price was competitive, they helped find some great rebates, and the work was done well.   Both John and his guy that he did the pipefitting work with, the electrician, everything went like clockwork.  I got a quote, scheduled for the next week, and they were in and out in 2 days.

The real measurement of success/failure, however, is when everything doesn't go to plan:

We actually had a glitch/defect with the unit (these units are relatively new technology and correspondingly have nice warranties on their heat exchangers and other parts).  The HW part was kind of flaky from the start, but mostly worked, so I played wait-and-see to for a couple months to see whether it would get better or worse.  Anyway, it started to really act up about up about 5 months in, consistently stopping HW mid-shower.

I emailed Judy, John came right over.  He figured out the problem in half a day or so...got the part that afternoon, came back, swapped out the faulty detector or valve, and HW was perfect that evening and has been since.

Must say that these guys are great. John is very responsive and Mike did a great job. Very knowledgeable and reasonable in price. Called in the morning and Mike was there in few hours to fix the issue. Honestly, I really wish these guys the best for their business and I highly recommend them.

Despicable treatment of senior citizen. Paid in full for job left unfinished. Leaving a senior without hot water and his response was basically tough.
And as it turns out they had misdiagnosed the problem so add incompetence to list of offenses. After being paid in full  $605 to repair a Navien heat & hot water system there was still no hot water. Mr Rizzo was rude on phone and refused to come out and complete job for no additional charge or to refund money for unnecessary repairs. A more reputable plumber came out properly diagnosed the problem repaired the unit restored hot water in fraction of time at fraction of cost. Please give your business to honest hard working competent plumbers . John Rizzo neither deserves or appreciates it.

Quality service and installation with my new kitchen.. Would highly recommend John and his team!

Called at 11 PM because a pipe had burst in my house and left a message --- not an overnight level emergency, since I was able to cut off water to that part of the house, but still something I needed a quick turnaround on. They called back while I was out driving in the morning and I wasn't able to call back until 10 AM the next morning, but they still got me in same-day with quick, friendly, competent service that I felt was _very_ reasonably priced given the turnaround. They've helped me out once before, too, and they were great, but this time was notable enough to come leave a review.

Responsive, knowledgeable, and helpful.  This was third time I've employed Rizzo.  I highly recommend them.

I'm surprised at the good reviews here, considering my lousy experience with them.  I once called Rizzo Plumbing as I had leak from an upstairs bathroom dripping into a room on the first floor of my house.  I called several times & left messages with Judy but would never hear back from anyone.  When I finally got through to John, he came off like a major wise-guy who couldn't be bothered.  As I explained the problem to him, he was very condescending & argumentative & when I explained to him that water was randomly dripping out of the ceiling when the bathroom hadn't been used for several hours, John aggressively quipped Now, THAT doesn't make any sense, does it??  WHY would it be dripping if the bathroom isn't in use?? (with a What-are-you-talking-about tone of voice).  He's the so-called professional, No?  When I told him that I didn't know, that's why I'm calling him & that I wanted to schedule a call to have someone to look at it, John hastily rattled off some hourly service rates, said he'd get back to me & hung up.  Throughout the entire conversation, it was apparent that John was profiling & cherry-picking who he wanted to do business with & he came off like he was doing me a favour.  Don't bother with this bad-attitude company - There are plenty of others out there who'll do business with you in a respectful manner.

Fixed shower drain quick and professional. We would recommend. I think around 140/hr.

Fixed shower drain quick and professional. We would recommend. I think around 140/hr.

Another great experience with Rizzo Plumbing & Hearing.  I purchased a new dishwasher recently, they fit me in their schedule and installed, took away the old one, and cleaned up in just over an hour. Mike was very personable and it was nice that they scheduled him because he had already been at my house previous.  Thanks Judy & John @ Rizzo Plumbing & Heating.  Great Job Again!!

Rizzo has helped me with a lot of work in Cohasset from remodels to emergency repairs. They are my #1 plumber that I recommend to all friends in the area. They are professional, friendly, accurate, thorough and most importantly dependable.

At my last boiler emergency, I called and even though they (luckily) haven't had to come to my house in 5 years, they assured me don't worry, you're still a customer, we can dispatch someone first thing tomorrow.

I have nothing but good things to say about everyone who I've worked with.

LOVE LOVE LOVE Rizzo Plumbing - these guys are THE BEST!
I got 2 free new water-efficient toilets from Aquarion via their conservation program & they used Rizzo to do the install. Judy (Office Manager) very kindly switched around my install dates to accommodate my visitors/guests-GREAT first impression. The gentlemen installing the toilets were fast, efficient & left the place spotless. They couldn't have been nicer or done a better job. I'm thrilled with my better-looking, more efficient bathroom & will use Rizzo in the future. Thanks Rizzo!

I cannot say enough about how fantastic Rizzo was.  I had a hot water heater explode before I even moved into a condo I purchased and John personally met me there (beat me there, actually).  He priced it out, explained what they'd be doing, made some great recommendations and scheduled it for the next morning.  He and his wife Judy were more than accommodating and the pricing was extremely fair.  The plumbers that came to do the work were polite, clean and extremely friendly.  They were efficient and even replaced a switch that was corroded and needed to be done.  Even better, they only charged me for the part.  I would never go with another plumber on the South Shore.

Awesome service all the time! Very responsive and reliable.  Had toilet fixed and used before for sink.

John, Judy, Michael and Joe are the Plumbing Dream Team! After a very unfortunate interaction with another plumber, I found Rizzo Plumbing on Yelp. From start to finish, they were very responsive and professional. And, the rate for the work they did was very reasonable. Michael and Joe did the plumbing work to install a washer/dryer in my home, and they did a fantastic job. They showed up when they were supposed to, and they were professional and courteous when answering questions and explaining things as they went along. And, they did a fantastic job cleaning up when they were finished. I tend to be a very picky person, and would highly recommend them to anyone looking for a Plumber. I'm already in conversation with them to come back and have them do some plumbing work on a bathroom remodeling project I have been considering.

What a great place! I reached Rizzo because of 2 issues going on. We had a clog in the sink that was causing the water to not drain. We also had a decaying pipe in the house we recently moved into.

I found Rizzo yelp and we reached out to them immediately. They got back to us and came the very next day. The plumber who arrived was extremely friendly, wore a mask with everything going on. He explained what was happening did the work within an hour and plus it didn't break the bank. They took multiple payment options as well (credit, cash, or check).

This place will definitely be my go to if we ever need any plumbing work done!

I called Rizzo after two other plumbers said no to the work I needed done. They penciled me in the next day and fixed the problem in less than an hour. Great service on the phone, great service in person. Highly recommend!

I was stranded with a broken relief valve on Christmas eve...no heat with my 79 year-old mother in law spending the night.  Rizzo plumbings owner drove over at 8pm and fixed my furnace so I would have heat.  I cant say enough about them.

Rizzo Plumbing & Heating is the absolute BEST!  I called in a panic because I needed a garbage disposal disconnected as I was having new counters and a new sink installed and I needed the service done that day.  John from Rizzo Plumbing was exceptionally busy, but made the time to come over and disconnect my disposal so I wouldn't have to reschedule the counter installation.  He sent his team over to do the hookups after the counters were installed and Mike and Joe did an AWESOME job!  They were fast and efficient and cleaned up after themselves!  Absolutely the best group of guys!  I highly recommend!!

Was on the cusp of selling my home when my shower system broke. I called one plumber, left a message and never heard back. Called another who did call back, but he said it would be a week before he could get out there. Finally, in desperation, I called Roto-Rooter and they showed up the very next day. Nice guys, but their quote was astronomical. Not willing to pull the trigger on such a pricey repair without a second estimate, I turned to Yelp and called Rizzo based on their stellar reviews. When I explained that I was selling the home and that this repair was holding things up, they agreed to send a team out the very next day. Long story short, they showed up on time, made the necessary repairs, and were 40% cheaper that Roto-Rooter.

A great job from a stand-up company. Highly recommended. And a shout out to M. Foley and his apprentice who actually did the work. Those cats know their business...

Had an outdoor faucet replaced. They arrived when promised and quickly did an excellent job. I will definitely use them again.

Joe from Rizzo plumbing removed old kitchen faucet and installed new one also replaced new  valves under my sink and did a great job. Price was on point. I will be calling again for future work. Thanks Rizzo Plumbing!

This is the best plumber I've ever had. It was my first time using them and I needed two toilets overhauled. They are great about answering the phone and scheduling. Irish Mike was fast, effective, and knows his l stuff. And he cleans up everything very well. Both toilets are perfect and I got lots of good advice like how to fix a leak in my tub. I can't be more happy than this. These guys are really good. I want to thank them for such great work and service that you don't always get these days. THANKS!

Had a flooded basement due to a pipe issue and American Mike was great. Very friendly, professional, and thoughtful. He came the same day I called, during a day when I know the company was swamped due to the Nor'easter we just had. The receptionist at the office kept me updated on timing since they were balancing a lot of appointments. She was also very courteous and helpful. Love Rizzo's!

Have been using them for years, they've done all kinds of work for me, from leaks to installations. I'd ballpark I've used them about ~8 jobs.  Never disappointed, always a great experience. They explain what they're doing and why which I really appreciate. Easy to schedule, prompt, friendly and responsive - they do great work!

Quick, honest, and reasonable prices. We noticed our toilet was slowly leaking into the basement down the fill line on a Friday afternoon, so we called around. Some of the other local plumbers wouldn't come until Monday without an upcharge and were pretty unpleasant to deal with on the phone. Rizzo, on the other hand, sent someone in 20 minutes and their customer service was fantastic. Also worth noting, the plumber took great care of social distancing, wearing a mask and changed out gloves, and touching as few things as possible during the COVID-19 crisis. Replaced the fill line and valve for just under $250. Other guys were charging $350 just to walk in the door. I will continue to use this company going forward.

This company does not know how to properly run a business. They are not organized and don't follow through on what they say they will do. First time we tried to work with them was about a year ago, they said they would call us back to set up a time to come by but no one ever called us back. Someone just showed up at our house unannounced at 7:30am a couple days later and wasn't very pleasant when we told him no one had ever scheduled anything with us. No apology for the mix up of course, although we were apologetic about the fact that we had to go to work since we hadn't planned to take the day off. Yet we still tried to give them the benefit of the doubt the next time we needed some plumbing work done recently. Yesterday my boyfriend called the office and the woman said someone would call back to set up an appointment. John called him back and said he would come by same day to confirm what the problem was and would block off time the following day to fix the problem. My boyfriend left his office in Boston to go back to Weymouth to meet him. No one ever showed up or returned the message he left. My boyfriend stayed home the next day for the appointment that was scheduled hoping that perhaps another job ran long or there was a family emergency. He called John to confirm the appointment and John stated he did come by yesterday but recognized our house from last time and decided he didn't want to do work for us. My boyfriend explained the mix up that happened last time which was their fault for not calling us back. John said it doesn't matter he won't work with someone like him. Terrible way to run a small business and disgusting way to treat your  neighbors who are trying to support your small business. And basically just a terrible human being for thinking it's okay to treat others that way.

We had a frozen pipe because of the cold weather, and it was stopping our heat from working. Called in at 7:30am on a weekend morning and they came and fixed the problem within two hours. Great, quick service, hugely appreciated to get the house warm again!

John Rizzo is the kind of tradesman that we all want working in and around our houses.  Most of the time we'd rather be paying for something other than plumbing services so it's not usually fun to look for a plumber.  Most don't call you back or want to make a thousand bucks a day when they do get in touch at their leisure.  With Rizzo you first talk to Judy who is on top of whatever and wherever John is working.  She will get him to get back to you faster than any of the six other plumbers I contacted.  Once John comes by you will get an estimate by a pro who knows what he is doing for in my case less that the couple of the seven who eventually contacted me.

    It should be simple, make a call, set up a time, get a bid, get the work done right the first time.  It usually is not with most tradespeople these days.  With Rizzo Plumbing John will do the work at a fair price and will not act as though your business is him doing you a favor.  John installed a lot of gas piping for me in a nasty crawl space and did it right the first time right up to code.  Check his price against the others knowing this is one guy that will do what he says he will do.

I would recommend Rizzo to anyone and I will keep them as my personal plumbers.
Judy fought to meet my demands for immediate service and John was absolutely fantastic.  Other plumbers would have walked away from the extreme difficulty of placing and hooking up my washer and dryer, but John was persistent and did not leave until everything was perfect.  He even helped with our other random plumbing issues throughout our house in the same visit.
He was also very tolerant of my little dogs running under the sink to help him.
I am so pleased with the way they run business and with how reasonable their prices are.  Thank you Rizzo Plumbing and Heating!

Leaking hot water heaters are never good.
Called Rizzo Plumbing and Heating and spoke to Judy. She was very informative, polite and helpful. She took some information from me and called me back a short while later informing me John would be out today.
John arrived when they said he would and took a look at my hot water heater. John was very knowledgeable and professional,  he also took the the time to go over my steam system installed by another company. He provided me with tips to keep my boiler functioning at its peak. This was something the installing company ( NOT Rizzo Plumbing) neglected to do.
I had many questions for John and he answered them all and provided a solution for my troubled shower.
John is passionate about his profession and I will definitely be contacting them for future work.
They will be back tomorrow to replace my water heater.

I've worked with different plumbers through out the years and Rizzo is top notch.
They found ways to save money on my oil bill and gave me a competitive quote for bathroom work.

At 11:00 pm on 12/04/2014, the gas company turned off gas due to leaks.  On 12/05, went on a local Norwell page on Facebook and asked for a recommendation for a plumber.  Was referred to Rizzo's in Weymouth.  They prioritized the job and kept in constant contact with me re: status of plumber.  Plumber got here at 2:00 pm and fixed the leaks.  Was able to get the gas inspected by local town inspector and the gas company turned the gas on in less than 24 hours. This could not have happened without Rizzo Plumbing.  Mike, the plumber, was professional and pleasant. Price was reasonable. I would use them again without hesitation.

It's tough to find trustworthy, reliable, personable plumbers.. so when I stopped getting hot water, and a fly by night plumber didn't work out, I checked Yelp and found Rizzo Plumbing. I called them and John the owner came down arriving on time. He closely examined my water heater and explained why I needed a new one. My water heater was from 2003 - prior to me moving into my place - and I could smell burning plastic and see rust on the unit. I knew John was correct in his diagnosis. He gave me a price, which I was happy with, and a day or so later Mike came by - also on time - and installed my new water heater in short time. Both John and Mike took the time to answer all of my questions and never made me feel rushed which I appreciated. I have found my new plumbers and have already shared my experience with my folks. Give Rizzo Plumbing a shot.. you won't be disappointed.

Rizzo did an excellent job installing two toilets in my home. His guys arrived on time, were professional, and very efficient. The price was right too. This is not the first time I've hired Rizzo Plumbing and, once again, they didn't disappoint.  5 stars.

We called Rizzo on Friday afternoon before Memorial Day weekend. While I was on the road and my wife called me to tell me that the water heater had died and dumped its water into the basement.   I started calling every plumber I could find.  Rizzo Plumbing & Heating were the only one who call us back that day, but I am so glad it was them who did.  Judy was exceedingly helpful and diligent, ensuring that we got exactly what we needed -- not simply what they had on-hand.  We would use them and recommend them without hesitation for all plumbing and heating needs.

These guys are great.  I had a small job, changing out a gas dyer supply line so the stackable unit could be pulled out for service (the dryer vent was clogged, crushed, and too long so the dryer no longer dried).  They came within two days all the way to Scituate, when gas contractors in town didn't even return my call.  Mike and Joe were very friendly and efficient, and although I'd only asked for the gas line to be replaced, Mike cleaned out the vent, shortened it, reattached it and repositioned the unit so we could use it.  They're returning with a replacement drain pan (broken from another contractor's attempt to get at the vent), a proper aluminum vent and a taller ladder to clean out the third floor exterior vent screen.  The price I paid for the first visit and what was quoted for the second were very reasonable.  Highly recommend for their excellent service.

Total chaos on Christmas brought me to Rizzo's!  We had a busted drain from our tub that went all into our walls.  We have a finished basement and we couldn't even see the pipes!  I was not looking forward to this call.  We had this problem fixed about a year ago from another plumber.  Obviously, they didn't do such a great job.  My Boyfriend did the legwork and found Rizzo's from his BNI group.

They came over the same exact day..right before New Year's Eve!  I didn't think we'd find anyone so fast.  We were told right away what prices to expect with no hidden agenda.  They were here about an hour late.  Not surprised being they fit me in and it was a very short holiday week.  

I had Mike as a plumber and he was amazing.  He knew I was freaking out about putting holes in my wall.  He took the time to cut a very small square in my wall and let me watch him knowing I was freaking out.  He cut the square out so perfect he put it back and it's barely noticeable.  Now I can just run to the local hardware store and get a panel and cover it up for future (hopefully not) water leaks!

Both plumbers that were here were professional, cleaned up their mess and were very nice!  Rizzo is now my Plumber.  I also showed him a crack in a toilet I'll be replacing soon.  He gave me awesome tips on where to get the new toilet before calling them!

Five stars all around and thank you for saving my New Years Eve!!!!  You guys are the best!