Daniel B.
03/05/2021 12:00:00 SA
I want to give a big shout out to the three guys at A&S Plumbing. I do some amateur repair work around my house and - when I'm not making things worse - my know-how tends to save me a lot of money. Sometimes, though, I run into something that I'm simply not equipped to fix.
Such was the case when my kitchen sink backed up on both sides yesterday. I tried everything I knew, and it became apparent to me that there was a substantial clog far down in my pipes. I dismantled the PVC fixture, spilled gross water everywhere, and ultimately could not resolve my issue. I was sopping wet and stressed out.
We were unable to use the sink while this problem was present, and we couldn't reasonably prepare food in the kitchen. Time was an important factor! I phoned several businesses, fully prepared to pay an emergency service call premium and fully prepared to accept any run-of-the-mill company in the name of clawing back into normal living.
A&S was one of only two companies to return my 10 pm call before 10 am the following morning. They were also the only company that worked to fit me in the very same day. The person I spoke with on the phone was also very courteous.
Not knowing much about A&S, I crossed my fingers and hoped for the best.
Josh showed up punctually, comfortably within the time window in which I was told to expect him. He was charming, professional, kind to my dogs, very knowledgeable, and he took the time to explain everything he was doing. He isn't merely a handy dude who can fix a few things - he's a professional who understands the nuances of a specific craft extensively.
When part of my old, corroding pipe unexpectedly crumbled during the process of snaking the clog, Josh skillfully adapted and chiseled out a small section of the wall to accommodate a more appropriate fitting. He cautioned me about what I might expect from my old pipes in the years to come and also gave me great recommendations for keeping my pipes clog-free in the interim.
Josh did a fantastic job, though I was apprehensive at the thought of what my bill might amount to. I approved the repair without requesting an estimate, based on the company's good reviews and based on the fact that I was simply desperate to get the job done. I don't mind paying for good work, even though the price tag might elicit a private cringe from me. My grand total, however, was at least one-third lower than I anticipated; instead of feeling pained, I was relieved.
On top of it all, Josh even cleaned up his work area afterward, which was wholly unnecessary and unexpected.
After a terrible experience with the crooks over at Tom Drexler Plumbing, Air & Electric, I would have been fully satisfied with mediocrity. A&S provided so much more than that, though!
I haven't had a go-to company for plumbing in about ten years, but I'll be sticking with A&S from now on. They're a small, local outfit consisting of only three plumbers. To me, this equates to quality control and highly-personalized service.
Thanks to A&S, the job was even finished in time for my lovely wife to prepare a delicious dinner. Eighteen hours ago, I was scrambling around the kitchen and pulling my hair out in frustration. Now I'm eating homemade Chicken Parmesan in bed next to a hot woman and my only worry in the world is what show we should watch next on Netflix.