Bryan F.
01/06/2018 12:00:00 SA
I received this company through my home warranty company (2-10). Tony was quick to call me, set up a time on a Thursday (I had to take a day off work) to look at leak. He initially said leak would not be covered by my warranty company. However, when I called 2-10 wty while he was onsite, they said they would cover leak as well as the plaster repair for my wall. That was puzzling. He capped my line, but then left, indicating he needed to get the claim approved so he ensured he would be paid. Two days later on Saturday, I still had not heard anything so I texted him. He responded saying how busy he was and he may be able to finish it up on Monday. When I called the warranty company, they said they still had not received a claim from him. If I have to wait four days to get a simple plumbing issue resolved, taking two days off work to do so, that is not what I consider good service. My recommendation is to ask for a different company based on my experience.