McGough Plumbing

I had a very distasteful experience with Paul McGough recently that prompted me to come here and post this review.

Two of his employees recently installed a washing machine in my basement. They successfully installed the appliance but noted an overflow drainage issue that may or may not be a problem - only time would tell. They told me that if there was a problem, they would return to look at it for free.

Unfortunately, two weeks later the drain overflowed quite a bit and left a large amount of water on my floor. I called and Paul McGough reiterated that he would send someone out to look at it for free.

Paul's men came out and could not replicate the problem, thus could not fix it. The men then became awkward and informed me that Paul wanted to charge me $85 for the visit. Baffled, I reminded them of our verbal agreement for a free service call if there was an issue with installation. I had also just confirmed with Paul himself the day before they came that the visit would be free.

At that point I called Paul directly and we had a very distasteful conversation. At one point Paul used a metaphor comparing a plumbing service to a hospital, and said that even if a doctor doesn't do anything you still have to pay the copay. I tried to remind him of our standing verbal agreement but he acted as if it never happened.

We agreed simply to not do business with one another and he did not ultimately charge me, but the fact remains: Paul McGough is a dishonest individual who does not honor his verbal agreements nor stand behind his work. Regards,

Christina Lau

After doing some jobs for me, an appo was made two weeks ago.  They never showed.  No call, no text.  Nothing.  After leaving three messages.  Horrible

Hello there,
If you have a plumbing problem, save yourself money and headaches, and go elsewhere.
I don't know whether I will be able to upload photos of my basement that show the aftermath of McGough plumbing's work. The work is not up to code and I must have it redone. Yes, you read correctly: not up to code! And this was a $1000 job.  I was sold when I spoke to the owner who assured me he can get his guys the next day to fix a problem in my basement--a broken cast iron pipe that flooded my basement.  He agreed to send his men the next day which was a Saturday, and on top of that, he knocked $200 off the original quoted price.  I was grateful, and appreciative. Now I realize that I was cheated because I am about to pay another $1000 to fix what they did!
Do not waste your money and do not give them your business.
If I am unable to post the photos here, feel free to contact me and I will share them with you.  What you'll see is a PVC pipe protruding from the concrete floor, which is damp. It is damp because they did not seal the work properly. Based on the work they performed in my basement, these guys are not professionals, and I regret giving them my business.
I always hire locally because I like to encourage small and local business, but I regret giving McGough my business. Shame on you McGough!

Did not have a good experience with this company. Called these guys after having a drain blockage. They sent out two ruff looking guys that didn't even acknowledge me when I approached them in the basement. Even worse was the fact that they used my wet/dry vacuum without my permission to suck up all the water that was all over the floor. I thought that was extremely unprofessional. Would not recommend this company to anyone.

Recently I had a plumbing emergency at a 2 family rental property I own.  I had to replace a boiler for an ederly tennant.  The tennant needed the heat restored immediately due to a health condition.  My regular plumber was busy at the time.  I was referred to McGough Plumbing by a local plumbing supply vendor.  I called Paul the owner and told him the situation.  

They got the job completed immediately.  Their price was competive.  They were on time and professional.  Not to mention very clean.

Everything about my experience working with McGough plumbing was excellent!

If you ever need a reliable plumber you can trust call these guys.

Paul and his team rock!!!

Coming out of 'yelp retirement' again to give thumbs up to Bob and his mate, from McGough's.
The old (out of warranty) boiler burst at 7pm, I managed to turn off the gas and water and do some flood damage control. I called McGough's at 9 am on Christmas Eve (!), and Kelly at the office had Bob come around to quote.
$1,100 for a new 50 gallon gas-fired water heater INSTALLED.
Came back 30 mins with a new boiler, and by noon, all done.
Great service, 5 stars.

They return messages and call back ASAP. They show up when they say they're going to. They're always so friendly, and we always are shocked at the price. We never feel taken advantage of (my grandmother and I know nothing about plumbing). We've had a few urgent issues, and they are always here by the next day to help us.

We had a crack in our sewage pipe and we had McGough, as well as a couple of other plumbers, come out to give us an estimate. Their estimate was the lowest and they said they could fit us in the soonest of all the plumbers. They did excellent work. They were very nice and polite. They left our basement much cleaner than it was when they arrived. I would recommend this company to anyone.

The first time they came it was b/c our hot water heater was leaking. Bob and his co-worker came and were great. As far as replacing a hot water heater goes, pricing was better than others. They were fast and helpful. Gave me some tips for flushing my heating system when I mentioned I had been trying to do that [with the help of youtube] to see if air in the line was my heating problem. Great tip b/c our system was different than the ones on the videos I had watched.

Unfortunately flushing still didn't work so a few months later [now that it's cold] I just had them back. Again Bob was great: kind, helpful, shared some other maintenance tips, and the price was surprisingly low. All this and now we have heat on the second floor - yay! Highly recommend these guys!

These guys have come to my rescue not once but twice!  They came the same day I called and showed up on time!  They explained what needed to be done in a professional manner and fixed everything perfectly!

The best part of this is that they are very reasonable, both times they sent 3 men out to fix my problems.  I am very, very happy with their service!

Both times they have gone above and beyond!

Bob and Dave were absolutely the best plumbers I have ever engaged to date. Like others have said, I was thrilled by their reasonable price, their no gimmicks/frills approach to solving the problem on hand and their competency in solving the problem. They did not tie me up with text messages, useless chit chat and a hundred questions that I don't have a clue about. They came, solved the problem(s) that needed to be solved, were done in time and moved on! It was a pleasure to deal with REAL PROFESSIONALS. Needless  to say, they go into my phone and  I don't think I will be looking for another plumber ever again.
A very happy customer from Swampscott!

Great experience from start to finish- wonderful person on the phone, good down to earth guys who came to the house faster than I thought possible, did the job same day (I got lucky!) and pricing was more than fair.  Thanks!!

A messy burst/corroded main stack pipe leading from my tub and sink into our dining room ceiling. The crew was diligent, clean and put everything back in working order. Scared to get the bill with four guys in my house but was pleasantly surprised about the reasonable price. Would highly recommend them. Knowledgeable about the joys of old houses, professional, polite and good pricing. Definitely recommend them.

These guys are simply the best!  They consistently exceed my expectations, they are professional and very knowledgeable.  I have used them 5 times in the last few years, job always completed on time and with very reasonable rates.  The best is that and actual person answers the phones, Kiley is always courteous and returns calls in a timely manner.  Guys, keep up the great work!!  -Jeanne Frassica

I can't imagine ever calling anyone else.  They are by far above and beyond the most professional, personable and affordable company that I've ever used.  The best around.  I wish I had known about them years ago

Hands down the BEST plumbing service on the North Shore!      They came through with a new hot water heater when the other three large chains couldn't be bothered!!!   And even showed up in record time on a Sunday when we had another issue!    I can't say enough about them!     AWESOME!