Levine & Sons Plumbing Heating & Cooling

Our condensation pump was leaking. I called, scheduled and within 24 hours they were early for the appointment, had the parts, fixed it, and were on their way. Communication was top shelf. Highly recommend.

Let me start by saying, this is not the cheapest plumbing company you are going to encounter.  In fact, they really set the ceiling on labour and part rates.  So why four stars.  Customer Service.  I had some issues with the first round of service, but after talking it over with their people, they had someone out immediately, to make it right.  There was an attempt to charge additional  dollars, but once I said I wasn't happy about that, my technician checked with his manager and the additional fees were waved.  

Would I go back?  Like people that pay extra for airline ticket insurance, I would be willing to pay premium rates to get the job done right.  For my heating & cooling needs, Levine & Sons would get my vote.

I will no longer be going to any other company for my furnace and plumbing emergencies/needs. They offer so many other different services for things that havent even gone wrong in my house yet too lol annnnd they have financing should you ever need it PLUS the best prices ive found around here.

I had a leak from my furnace a while back that was dripping onto the wood floors for a while before I realized it was from the heater or from the humidifier unit.

The tech was quiet, efficient and easily found the leak. He sealed it up quickly and it's been a while and no more leaks since.

They will even pay $50 for the old furnace, whenever I get a new one.

They are local, Southfield local.

I had The unfortunate need of a plumber
and as I owned at one time my own business I use this company and at the time which was approximately three years ago they were very reasonable. But that is no longer the case I had a leak a few days ago under my sink. My normal plumber was unavailable so I thought about Levine and sons plumbing and I thought I'd give them a try. I made a mistake a huge mistake my son had come by consequently prior to Levine and son arriving at my home and he stop the leak. Now I'm not sure whether or not they were fabricating problems or whether or not the necessity of changing the valves all four of the valves under my two sinks was necessary but I went on their advice and I had them change the valves the cost of changing the shut off valves was almost $800. Needless to say that was a ridiculous amount of money and I called and expressed my feelings to the receptionist that answered the call and asked her to have the owner of the company give me a call. He never bothered to call me back clearly he didn't care whether or not I was upset about the $800 so I'm recommending to anyone and everyone out there who needs a plumber definitely do not use this company. It's true what they say about companies trying to take advantage of people well they in fact did that exact thing. DO NOT USE THIS PLUMMER INLESS YOU LIKE BEING RIPPED OFF.

Awesome service!  I called yesterday and they came out today. Scheduling was so easy and efficient.  Winston, the technician, explained everything in great detail and was a comedy act in addition to knowing his stuff. He had me in stitches.  My hot water heater wasn't heating up and he easily fixed it! He checked my furnace as well.  I will be continuing with this company and with Winston in the future.  Thank you!

Once again, Levine & Sons did a great job at my house!  I had two toilets that were not working properly, so they replaced one and repaired the other. Mike A was on time, friendly, professional, and the work was a good value. Mike even had a parts runner quickly come with the needed parts!  Levine's work and employees are to be congratulated on quality work. I called them at 8:30 am and Mike was here by 11:00 am! Why call anyone else?

I've used the company in the past and regret calling them one more time. The worst heating service. Each time I've had this company out, they've had to come out a second time for the same call.  This last call the guy could not figure out why my furnace wasn't coming even the ignitor was on. They charge a $69 flat service fee, plus and any additional costs. I paid $114 for I don't even know what he did. The old dude had no clue what he was doing. I asked him if he could install a Nest thermostat and looked confused. He asked if there were any directions. Plus, he wanted to charge me $269 for an install that may have taken him hours to try to figure out because no instructions were included. What a rip off. I called DTE and they charge $100 for any thermostat install. Furnace went out over the weekend again and when I called they wanted to charge me $180 to come out after hours. They don't guarantee their work. I called another company that guarantees their work for 90 days and they were able to figure out what the problem was. Look elsewhere for repair services.

I highly recommend! My furnace went out in the middle of winter and I had no heat. I called Levine &Sons and they came out with no problem. . My Technician Winston was very prompt and professional. He had my furnace running with in no time. I wish o could give more stars. Winston is  phenomenal!!

Our water heater died late on a Sunday night. Called them Monday, and they sent a tech right out. They were clear on what the out call cost would be, then clear about what costs and product would be for us. They described what and how the particular unit would be best for us. The tech was polite, friendly, and installed the new water heater within about 3 hours. I was very happy with them and would not hesitate to recommend them or use then again.

Always a great experience with Levine and Sons! They were out within 45 minutes when my furnace broke in the middle of winter. They have also done incredible work on various plumbing projects at our house.

UPDATE:
They sent a restoration company out to fix the mess Saturday evening. They threw out all of our belongings that had sewage on them, and cleaned and disinfected the two bathrooms. They will be sending another company out to clean the carpets. Originally we were told that because it's raw sewage, they would have to remove the carpeting, but because their moisture meter didn't return any moisture readings (5 days later), they are just going to send someone to clean them.
Currently out over $800 in belongings that had to be thrown away, still no resolution on how they plan to handle that.... more to come.
UPDATE:
As of today, we still are missing ceiling tiles in the basement, and the project manager has yet to call and schedule to replace. We have had a carpet cleaning company out to clean the carpets (Modernistic- did a fantastic job!), however Jim Levine has yet to return a phone call and the restoration company he sent out, sent me a bill!! Furthermore, after all of this occurred, I'm beginning to believe that the Confederate Flag toting tech that they sent to my house intentionally destroyed our home because of my Biden/Harris and BLM signs in the front of the house. I'm hopeful that Jim rectified the situation properly.

This is the second time I have used this company at a rental home. The first time I used them the job was in a crawl space. The toilet had to be removed and the floor needed to be stabilized  from in the crawl space. I also needed a sink replaced in that bathroom. There was also a large cast iron pipe that was leaking in the crawl space under the kitchen sink area. It was close to 100 degrees and Mike hardly took any breaks. He did a great job!!

I used them again today at a rental property. There was a gurgling noise in the pipes under the kitchen sink. Scott and Anthony snaked down the vent pipe from the roof. Sure enough that was the problem. They were so efficient, friendly, professional and clean.  I have decided this is the only company I will be using for my rental properties.

hot water started a big time leak as i was walking out my door at 8AM. I called they answered and came out right away. Friendly and completed work in a good manner. Replaced my hot water tank ( 40gal) and a valve . The only down side was the price $2100 for a 40 gal tank which was about $850 the rest was labor without any additional plumbing needed

Our bath tub drain was not draining properly after my hubby took a shower. Next morning, I called several plumbers within my area and no one could come out, my hubby said call Levine & Sons they jetted our sewer line! Oh yeah!! I forgot :( anyway called they responded back quickly with a time frame that was well beyond my expectations. (So Happy).
Scott The Plumber and Anthony were here to save my day, worked quickly to diagnose our problem ( gross old hair clog) they went above and beyond for us. What a great team they worked well together and relayed information to me step by step.
VERY SATISFIED CUSTOMER EXPERIENCE.
Thank you Scott and Anthony!

They charged $69 for just a visit, this amount is in addition to the service. I had a $317 quote (plus 69 for visit) for replacing the basket strainer of the sink. They didn't have the part ready and when I asked why it was so expensive, the person said because of the name of the company and pointed out his logo. He could not articulate any valid reason besides that one.

I called a different company, a friendly person came the same day, he had the part ready, and fix the leak in 45 minutes. I paid $150 part included.

So I ended up having a bad experience, and paid $69 just for a crazy quote and bad service.

Way to go for this company!

As an absentee owner of a commercial building I depend on the honesty of the contractors I hire. This company falls far short of the mark.
I contacted them to clean out a sink faucet that was restricting water flow. A City employee had addressed the same problem on another sink on the premises the day before in about 15 minutes but didn't have a tool for this one.
The company's offer of $69 for a service call seemed reasonable since they assured me that if the cost would be greater, as the owner I would be contacted to approve the work premium.
Instead, rather than calling me for the approval as promised, the plumber had a tenant's employee sign the approval for premium work for an additional $176. He rightly anticipated the employee wouldn't read the cleverly worded small print but just assume it meant the problem had been successfully addressed and sign it.
The clever wording left my credit card company no recourse but to deny my appeal, forcing me to pay 3X what it should have cost. There are enough honest plumbing companies out there to choose from, take a pass on this one.

As a teacher, life is stressful enough during these tumultuous times. So, these types of situations feel especially unnecessary and disrespectful. I enlisted L &S for plumbing services. First issue was they sent (3) different techs to my home and attempted to charge me for all the visits despite the fact that sending multiple techs to my home was their error. Fortunately, we were able to rectify that situation. Second issue was the tech stated that I needed this very expensive drain clearing process. I agreed to the service trusting their expertise. The service was performed and immediately proceeding the service I was told that I'd also need to have my septic tank cleaned. Based on their recommendation I enlisted a septic service and had the tank emptied ONLY to be informed by the septic company that my tank was no where near full and didn't require a cleaning. So, again...L & S costed me another high bill. The septic company also informed me that the issues I'm having i.e. Tilley not flushing, backing up in the laundry room are due to the drains that L&S supposedly just service 8 weeks ago! I called L&S and they're response was literally too bad, you're outside of the 30 window. The lady was quite rude, dismissive and told me to assist me in any way would cost me a min. Of another $500. I am hardworking and it overt hurtful to spend thousands of dollars and still not have a functioning basic necessity like a toilet. What's even more hurtful is the lack of consideration expressed when I attempted to work with L&S to resolve the issue. I just hope that I save another person from such a disgusting and disappointing situation.

Very professional and effective service. I had a clogged toilet drain from my kids stuffing too much toilet paper and etc in the toilet and Levine & Sons took care of it right away.
 When the plug first happened I went to Home Depot and bought various snakes and chemicals to try and clear up the problem with no success. After spending over $120. on methods that didn't work I came across Levine & Sons add online for $99 drain cleaning. I wish I would've called them first. Then I would've saved time, money, stress and not have to deal with the gross job myself.
I will definitely call them again if I ever have another issue.

We had a drain backup in the basement on New Years Eve. I ran through the list of plumbers, and Levine & Sons was the first and only one to call me back!

They advised me on the phone of holiday rates versus regular rates, and were very candid about the pricing throughout the conversation and appointment.

Mike O'Neal was the technician that came out. Mike was kind, thorough, fixed the issue, and educated me on how to prevent it in the future. He also told me about their service plan and some longer term options that would fix the problem (we have mature trees in the yard). He was not pushy about it, but gave me several options to consider.

When finances free up this summer, I will certainly sign up for their service plan and have them come back out for the long term fixes. Mike has earned my business!

Levine & Sons Plumbing is the Best in Detroit!  Great people, very professional, very knowledgeable and they give great service.
I trust Levine & Sons with all of our home needs. We highly recommend them.

Once again...Levine to the rescue!

Sewer line backed up this morning.
No problem...Levine to the rescue. Called them around 0730...they were here by about 1:30, and finished/gone by around 2:15.

Once again, my service tech was D'Angelo; once again, his friendly, knowledgeable and professional manner made him a pleasure to do business with.

The price is right, the service is spot on and I'm very pleased with the results.

Thank you D'Angelo...thank you, Levine and Sons!

Service itself was good. Appointment scheduling was good as well, however, their pricing is ridiculous. I'm a contractor who needed a plumber for a customer, because my usual plumber was unavailable. It was a simple hookup of a faucet (1 nut), reconnecting of the water lines, hook up of existing drain, reattaching of garbage disposal and dishwasher drain. If he had more than 45 minutes into it, I would be shocked. They originally wanted to charge me $725 plus a $69 service call. That's almost $800 for roughly 45 minutes. I did manage to get the plumber to come down to almost $700 total. I would have told him to walk, but they had me over a barrel, just due to the situation and it needing to be done. I'll never use them again.

I had a day off and decided to address the issue of the a small amount of clean water that would come up from the drain tile when washing a load of laundry.  Called Levine to clear the line.  Tech came out and got cable stuck in main sewer line.  He called his supervisor, Ron, so that he could talk to us.  He called Ron (supervisor) but Ron was too busy to talk to us at that time. Tech said Ron would call and come out the next day to explain the $1200-2000 broken trap repair.  As soon as he left, when we used the toilet dirt and sewage started spewing from the drain tile.  No call from Ron the next morning, as promised.  No call from Ron that day either.  Waited until evening and I called and got the called answering service.  She said he'd call the next day, which would be day 3 without water.  Next day Ron called, saying he was  too busy to call back, but that he'd come the next day. He came out, quoting $3700 to remove the trap.  He said the tech should never have quoted us $1200-2000 and that he wouldn't honor that quote.  I told him I would have someone else do it at that point because of that reason.  Suddenly, he said we didn't have a broken trap and that our problem was a collapsed pipe 45 feet out in the yard.  No proof, going by experience.  And then the sales pitch to pipe burst the sewer starting coming...thousands of dollars, but financing was available! I told him I wanted to get more estimates.  Before leaving, he said that he had gotten a second cable/cutter stuck 45 out.   Off he went, leaving two pieces of equipment in my main sewer line.  Three estimates and hundreds of dollars spent on those estimates later, three plumbers concluded the following: the trap was broken by the first Levine tech and that is why the dirt spewed out after he left; there is no collapsed pipe, but rather a root ball 45 feet out; the two inch cable 45 feet out used by Levine was too small to break up anything other than a kitchen drain clog and that is why it got stuck (one suggested they had to have know that and it was a possible sales tactic to pipe burst the line); no reputable company should leave a customer with equipment in the sewer that enables them from running water; Levine works on commission and drives their techs to sell the pipe bursting.  
Day 5:  I paid one plumber to get out the smaller cable; the larger still exists.  No running water.  Basement floor removed by another company revealed a broken trap.  Camera revealed a root ball 45 feet out. No collapsed pipe.  New sewer unnecessary.  Levine refuses to dig it out but he wants it back when someone else does. Only because we threatened to sue him did he say he would send someone else to try again.  I am still waiting for that to happen.    
A nightmare. I have spent $2000 to remove a broken trap, tearing out my basement floor, and I'm not finished yet.  Hundreds in estimates to confirm the damages.  Simply put, this company is unscrupulous.

This company is fantastic! It turned out, our biggest problem didn't really have to do with the HVAC system at all, but rather the insulation in our home. BUT this company checked everything they possibly could before they even came to that conclusion. Two full-service inspections and two fantastic, friendly technicians later, we are still working to fix our insulation issue, but we would never have even known it was an issue had it not been for all of the hard work from Levine and Sons! Excellent customer service in the office staff, friendly and experienced technicians, and prices that are worth every single penny! As long as they are in business, we will never go anywhere else for our heating and cooling needs. :)

I am pleased with the way Levine & Sons reps were addressing my problem (back-up of a basement drain). A visit was scheduled within 24h from my call. I was told that I will receive a text to alert me of when the technician will arrive at my home, I was told how much the repair is estimated to cost and under which conditions. Today, all happened as told and expected. The technician, D'Angelo Berrios, was wearing a mask, was attentive to keep the work area clean, was on time, and finished the job in a timely manner. I was told that scoping the drain is included in the price. Due to the technician's scope being under repair he could not verify it all was OK. I was told to call his supervisor to setup a (free) visit to scope the drain and find out if additional work was needed (as indicated by the traces of matter on the snake).
All in all, I would recommend Levine & Sons if one has a drain issue.

We selected Levine because we had used them years ago.  But this experience was terrible.  The device person, who assured us that he was not trying to sell us anything, did nothing but attempt to sell us any and every overpriced and unnecessary work he could dream up.  Finally after we said no dozens of times, he finally performed the work we called Levine for.  He augered the toilet that was clogged.  In the process, he managed to scratch that toilet with his auger.  He had tried, in vain, to sell us a new toilet.  Was this his way of making a sale?  I will never use Levine again.

I had a blockage in my drain which caused my basement to flood, I called and got an appointment the same day, the technician Scott B was right on time and had everything done in less than an hour. He was very nice & knowledgeable and you can't be their prices, I will definitely be calling Levine & Sons in the future if needed. Thank you!!

Ive always had a good experience w Levine. They are very quick to respond after hours, and when its a regular, non emergency call, they are very quick to get someone out. Ive used them for AC repair and installation of a new sump pump. I find their prices to be very competitive. $69.00 for a service call is very reasonable. Lets face it, there is a tremendous amount of overhead of having a service team, I think this rate is extremely fair!

Highway robbery. Beware. I knew we needed a new circulation pump for our boiler, so called them out. R.C. arrives, and I was not home, so he tried to take advantage of my wife with reprehensible up-selling. She called me at work, we need a new furnace, and she wanted to say yes. I say, just get a quote and call another company for a second opinion. The quote, as I look at it now, is $2766.23 to replace pump plus other BS fees (I thought the quote was going to be for a new furnace). They want $828 for a new pump, but this cost does not include re-piping. I'm guessing re-piping will be needed, as the new pump is a different model than the current.

The pump cost me $80 online for a direct replacement (with free second-day shipping), WOW! They want $577 to purge the lines; this takes me 20 minutes and is therefore free, save for my time. Additional on this quote is $380 to clean the boiler (I think not), and another $980 in unspecified service fees.

Bottom line, I got the $80 pump online and replaced it myself in 20 minutes. These guys should be ashamed of themselves. Please heed the warnings of other reviewers and do not get taken advantage of.

They came out to my house to check my AC unit and replaced the Compressor for $400 not telling me that my condenser was gone wasn't able to put $400 toward a new unit or get a refund on the Compressor .they Suck they made promises that they were going to rectify the situation but never did

Life saving service on a Sunday! Yes, I paid extra to have them come out but I greatly appreciate the folks at Levine and Sons for being responsive on the weekend. I thought I would take it upon myself to fix my own sink, big mistake! Well, once the leaking got to a point where I knew this wasn't going to end without my house flooding, I called these guys. Within an hour they came out and got the work done. The gentleman was super nice and helpful. He also walked me through what I did wrong which was cool because he could have easily just ignored telling me that so I'd have to call them in the future, but since he took the time to be that helpful, I will be sure to call them again. I guess it's not the cheapest place but I can't imagine any plumbing service is. Seeing some reviews here that aren't really rating the service accurately and have a few gripes about nonsense. Glad I wasn't deterred by the whiners and made the choice to use their service.

This place is terrible!! Had my furnace cleaned, preventative maintenance,then one month later the furnace was making  noise. They came back out to see that the heat exchanger was cracked!!!!  How could the first guy miss this??? Needless to say we  had a new furnace installed by another company!

They did good work installing a trenchless inversion liner in my sewer line. It involved no tear up to my property, and the clean up after their work was minimal. They were the only company I contacted who was able to complete the job with no tear up. The whole process was simple and smooth for me. They were professional, and it seemed like a fair price based on the quotes I had received from a number of plumbing services.

Make sue your technicians convey the value of the owner. According to the website Louis' belief in the golden rule -- treating people how he wanted to be treated -- led the company to offer clean, quality, timely service at a fair price., my experience was far from that. Levine has completed work for my family home several times in the past, and the service was ok (not great but at least tolerable). Today our sump pump stopped working and whole basement flooded. The service rep ROBERT was disrespectful and condescending. He acted like he did not want to be thee and got aggressive talking over us several time. Told us he did not even want to be here (literally said I don't want to be hereand every time he spoke to us he was very rude and arrogant. He said that some work had to be done outside and if we did not get it THROUGH THEM there would be no warranty, when i read the document it said if the recommended work was not completed the warranty could be void. Only because I was under a lot of pressure and the restoration team was waiting for the issue to be resolved so they could begin the cleanup, I let him replace the Sump Pump, After it was replaced I asked him if he could take a look at the Hot water heater since it was under water and it seamed as if it was not working, He refused and left. After my experience today I will NOT be using them in the future. Now I will have to call someone else out tomorrow to look at the hot water tank.

You never know who to trust when it comes to plumbers or other contractors.  I took a chance and called Levine & Sons for a clogged main drain at our house.  The technician Zack, was both friendly & knowledgeable.  I am always paranoid about the 'price' getting jacked up once a company does the work.  In this case.... i paid exactly what was quoted over the phone.  Like any issue, things can occasionally cost more, if the problem is more complicated than expected.  But in this case, they kept their word on the pricing.  Zack provided information on long-term solutions with our main drain that keeps getting backed up with tree roots every year, but did not 'push' it on us.  At some point we will need a new main drain.  Based on my first experience with Levine & Sons, i would recommend them.  Thank you.

I have an older home and one of the drains was running very slowly.  I tried Draino but it didn't help, and when we tried to snake it, that didn't work either.  The plumber from Levine (possibly a son?) was very patient and helpful. He explained to me that I had a different type of trap and showed me how it needed to be cleaned out.  He was extremely helpful and friendly.  The fee for service was fair.

First off, Always get at least 3 estimates. This is the second time I called Levine & Son to get an estimate in the plumbing area of their company. I don't want to even talk about the first (already getting heated). After 2 calls I was able to get someone out for an estimate and fixing a water heater. The first arrival a HVAC showed up and said he can't do plumbing(Duh). The next day another plumber Bruce (great guy) came out and gave a full inspection and answered all my questions perfectly and set me at ease. He said they would have an estimate for me the next day. Three days later I called to get my estimate, at that time they sent me a copy with a repair cost of 4x anyone else.

I was all set to write a scathing review of Levine & sons, like a 1-star, but today my mind was changed.   A few months ago my husband had work done on the bathtub at our new house before we moved in.  Once we finally moved in, the problem was still occurring. Since he didn't like the attitude of the technician at the time, and the guy seemed to try doing the quickest easiest repair, rather than the repair that would solve the problem, we chose to use another plumber for our hot water heater & other services. However, since I didn't want to pay twice to have the same problem fixed, I decided to call Levine & give them a chance to fix the issue.
They were able to schedule someone to come quickly and accommodate my schedule (read: my kids' nap schedules, because those rule our lives right now). Bruce, the technician showed up and had already been briefed about the situation. I expressed to him that I was very unhappy and he assured me I would not have to pay for the work done today. He expressed concern that the problem had not been adequately addressed the first time, and he showed me how he was going to fix it. Half an hour later, the problem was solved. In addition, he went over with me how I should do maintenance on my hot water heater (the one he didn't install!) and the sump pump.
So, my opinion of Levine has been redeemed, thanks to Bruce & his attention to detail.

Never again.  I feel like I was ripped off.  For example, the technician said that he would return the next day - and he never returned.  On top of that, the customer service from management was despicable.  Never again.

I did call the office to give them feedback on this, and thought the tech worked on commission. They said no, and perhaps the tech did not know.....so why bother sending them, they are supposed to be the expert. They also said the service manager would call back, but never heard from them. Very disappointed.

Since the first visit, the company says the plumber no longer works for them. They also did reimburse some of my money, and sent a good plumber to fix my toilets that the other plumber messed up. Much appreciated.

Avoid this company! My furnace quit on one of the coldest days of the year. By the time I could get a plumber (from Levine & Sons) to come, it was late in the day. The estimate for the repair was nearly $500, which surprised me. The technician explained that the part that needed to be replaced was small, but it was extremely difficult to reach. (I got a long description of just how hard it was to get to.) I was already into it for the cost of the service call and felt that I had no choice. It was 3 degrees outside and getting colder as the sun was setting. In retrospect, it would have been cheaper to go to a hotel for the night (if I could find one that took two dogs) and call a different company in the morning. Here's the kicker: the repair job took 25 minutes. Seriously. For a part that was supposed to be soooooo hard to reach. I was amazed when the man announced that he was finished.
It was a total ripoff. I think the technician took advantage of the fact that I was in a bind because it was so cold. Never again.

ac went down mid summer called by accident as well but the technician they sent was was respectful, knowledgeable, and was in and out in no time.i will definitely be calling them should any other problems occur