Sal R.

5/21/2023

update 6/2:

happy to say i got serveral calls back from the supervisor, Ed at Michael&Sons.

We discussed the unfortunate and unnecessary experience detailed in this review and expecting partial refund.

Though these things happen even to the best companies, i'm happy to see engagement and acknoledgement. It is unfortunate it came to this as it coud've been resolved sooner. I

i've updated the review ratings to reflect this and the drain is still working.

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Our kitchen sink had a slow drain likely from buildup

* on 3/6 The technician was polite, prompt and proceeded to snake the drain to the tune of $432. Which is very expensive for sure but we needed it fixed and appeared to be so

* on 4/3, same thing. slow drain. This time i got bio-clean' powder to use for a couple of weeks. the powder was $69. questionable results

* on 5/1, guess what? same thing. This time the tech snaked again for maybe an hour and did active testing on the flow. Apparently fixed for $289 with discount

---

so, its 3 visits in so many months to the tune of

432+69+289 = $790

thats 800 for helping clear a drain

what went wrong? it wasn't done through the first couple of times.

was the tech polite and professional? yes

was it expensive? anyone would think so

would use them again? nope

----

Update, the response back from the company:

We cannot be held responsible for the condition or deterioration of the internals of your drain due to the fact that we cannot see inside your drain. We are happy to set you up with the camera inspection to find out exactly what's going on with the interior of your pipe.

basically, wanting to charge for additional services and electing to ignore the sloppy and incomplete workmanship done

Jamie I.

08/01/2023 12:00:00 SA

I had Michael & Son send a plumber out on Friday. Attempting to get ahead of a small leak. I was told I needed leak detection and actually really trusted the opinion of the plumber who came out. Seemed really confident it was in our slab and basically quoted us for thousands for a repipe. While he is correct our home has quest piping and could use the repipe in the future, it doesn't change that outcome of my experience.

Well. Leak detection wasn't able to get in until Tuesday. But Friday in the middle of the night, the pipe busted and it wasn't in the slab. It was reachable, repairable, and preventable. I had 2 plumbers scheduled for Saturday afternoon. Who came in and repaired the broken pipe within 2 hrs and confirmed the above.

Leak detection came today, and there's no leak in the slab. So when I tell you I am so disappointed that I tried to prevent it and was failed by this company...I mean it. I am now being relocated out of my home for what has been estimated at 6 months. I would get a second opinion, and get it fast if they have been out to you.

Dave A.

7/25/2023

The current tech has been great... BUT.... the first tech showed up at my house on June 5th to diagnose the problem with an HVAC unit that had been installed 2 MONTHS prior. It is now July 25th and after multiple ordering of parts, that always take 5 to 7 business days to arrive, and having to reschedule because the company DIDN'T HAVE A LADDER for a house that Michael and Sons has been to multiple times, I'm given the convenient window of 12 to 6, three days later. The tech is not able to get to my house until 7 and is not able to finish the job (not his fault) due to darkness and weather.... June 5th to what will be July 26th. Someone please tell me, should it take this long???? (two stars because the tech has been apologetic and trying his best)

Gail B.

4/15/2022

Had several poor experiences with Michael & Son and tried to follow up with them directly, but they did not response to repeated outreach via their website, phone, and email. Really disappointing experiences all around and just typing this out makes my blood boil with how poor their service has repeatedly been.

Stay away from this company. I made the mistake of getting their silver home care agreement and it was a waste of time and money. Service calls happened hours after the arrival window ended, technicians could only offer limited menu options from a list on a tablet--I requested an appointment for an electronic tankless water heater install, waited forever for someone to come out, only to find that they don't offer them. I then got an estimate for a water heater tank replacement and was told that the cost of the estimate would be a credit towards a new heater if I got one in the future. I did end up getting a new water from them but didn't get a credit for the estimate I previously paid for.

The home care agreement is a joke. The pamphlet they give you lists a bunch of things the technicians don't even bother to do, even something as simple as an annual inspection that replaces batteries in your smoke detector.

A plumbing inspection didn't identify that the water main handle was so corroded that it couldn't be turned. The pipe below it started leaking into my downstairs neighbor's unit and the repair from Michael & Sons cost several hundred dollars, plus another $500 for a real plumber to fix a few months later.

While Michael & Son has aggressive dialers by phone and sends a bunch of emails urging you to renew the home care package, they were completely unresponsive when I said I had an issue with my current service and needed to speak to someone about it before renewing my agreement. Ditto when I tried to reach out through their website, phone calls to them and emails.

Teddy B.

6/21/2023

Despite my previous negative interaction, I decided that it is unfair to write this review based on that experience alone. As I had mentioned, I have worked with Michael and Sons a number of times, and that was the only time where I had an issue. Since then, I have used them a few more times for plumbing, and it has worked out well. I would recommend them for plumbing, but not as much for sump pumps or AC, based on the experiences I've had so far.

Neil S.

6/21/2023

Can you give 0 stars, No? They double charged, overcharged and took advantage of my tenants and won't even respond to multiple calls and eMails. Don't, just don't call them.

Michelle H.

7/17/2023

We noticed stains on two different areas of our ceiling. Michael and son sent out a very young representative. He took about an hour and said he was fixed a toilet leak above one of the stains. He said he could not determine the source of the other stain. It cost 640 dollars. The area he said he fixed is now dripping water. Nuf said.

Eric D.

06/09/2023 12:00:00 SA

Avoid this company ! I have been using this company for two years and I am ready for a change. I have a home care plan. They re-scheduled the AC check up three times already, and when they show up they don't have the equipment required.
One technician who checked electricity left a water running in one room, and a door wide open in the back, creating safety hazard.

John A.

05/05/2023 12:00:00 SA

Extremely responsive, great work - professional and courteous. I would highly recommend.

Rick R.

12/31/2022

They never respond to your complaints.... They just ignore you thinking you will forget !!! Will here's a big fat 1 star to help them...

Diane L.

07/10/2023 12:00:00 SA

Michael & Sons installed a Moen kitchen faucet and sprayer in April 2022. Two weeks ago, the sprayer stuck and water was not returned to the faucet. I called and a service person came, could not fix the sprayer, and had no replacement with him. He said he would order a new sprayer, that it was under the Moon lifetime warranty, and that he would call me when the part came in and another visit was scheduled. I waited, no call, and finally called the company about two weeks after first visit. I was told they were booked up for two days. Another service person came today, said the part had not been ordered when it should have been. He informed me that the sprayer was under Moon warranty but that there was a $175 labor charge -- something I had not been told before.
The sprayer was replaced in about 5 minutes. I was charged $175 for this poor and delayed service. I would not use Michael & Sons again and would not recommend this company. There service is poor and they overcharge!

Nikki P.

05/01/2023 12:00:00 SA

We used Michael & Son for HVAC services as well as plumbing. Our heater died in the middle of winter and we were able to get an estimate and install within 3-5 days. We used them for plumbing last week and the plumber Eric was amazing. He was very kind to my mother, informative, and tidy while working in our bathroom. We will definitely request Eric for future plumbing issues.

Heather H.

11/21/2022

AVOID AT ALL COSTS. I could not recommend Michael and Sons any less. They have been to our home four times to fix an electric issue that we need done in order to pass an inspection with the city, and we've now failed that inspection twice. Their service providers seem to have no attention to detail, miss things, don't seem to know what they are doing, and we've now been without full electricity in our home for two months. It's unlivable.

Their customer service is not much better. I don't care how much money you might save by using them - save your self and go with another provider.

Dionne M.

4/13/2023

Deceptive advertising practices. They have the $69 HVAC tuneup an inspection online but when you call it's: well we're only doing AC inspections now. Oh, if you want both and $69 per zone. When I told them their website still says $69 for both they're like oh sorry about that. That was from March bullshit I'm calling the Better Business Bureau on their asses.
I would give zero stars if I could and advise you don't use them

Mike B.

10/18/2022

Absolutely never again. They literally have no idea what they are doing. I've had four people tell me different things, and I have not been able to shower in my house for nine days.

Go literally anywhere else.

Amy M.

05/10/2023 12:00:00 SA

i paid almost 300 dollars to hang a small light fixture and to look at a light in the kitchen that had been blinking on and off. He checked the wires but they were fine so it's probably still going to blink on and off. I used them a couple of years ago to hang a fixture and it was a lot less expensive.

John C.

05/02/2023 12:00:00 SA

A Picture Speaks a Thousand Words (and Nightmares).
Imagine having a plumber come to snake a toilet only to have your house destroyed. Here are the lowlights about M&S, and its underhanded and rude Manager, Maurice Noori:
1) Scare Tactics to Extort Money: M&S told me that I had to pay them $11,000 to excavate a supposed sewage pipe in my front yard to address a simple clogged toilet and that I couldn't use any water in my house until it was done.
2) Destroyed My Front Yard For No Reason: M&S took my money, dug a massive hole in my front yard (see photos), and then casually told me they messed up and that the supposed sewage pipe was actually just a 3 foot storm water management pipe that wasn't connected to anything. I've since learned that no competent plumber should ever make this kind of mistake.
3) Destroyed My Basement With Raw Sewage: After destroying my front yard, M&S finally sent a plumber to snake the toilet. But because he didn't take Plumber 101 precautions, he caused toxic, raw sewage to spew all over my bathroom floor, which then seeped into the two adjacent rooms, requiring massive remediation (see photos). He literally did nothing as this happened.
4) Tried to Dump Raw Sewage in My Yard: When the plumber began shop vacuuming the sewage, he told me the vacuum was full and that he would be back. On a hunch, I followed him out only to find him attempting to dump the toxic sewage into my yard!
5) Did Nothing to Help: To top it all off, Manager Maurice Noori was completely untrustworthy and totally unprofessional. After allowing M&S to cut up the drywall in my house in reliance upon the fact that they were going to repair it, Maurice Noori did a complete about face and suddenly told me that they would no longer be repairing the drywall or anything else. He left me to be the General Contractor of the disaster that M&S created. After Googling Maurice Noori I can see that I'm not alone in my opinion of this person. Maurice Noori appears to have left a long trail of disgruntled customers in his wake with his incompetence, attitude and seeming dishonesty. I cannot stress enough that Maurice Noori was awful and made a terrible situation (caused entirely by M&S) so much worse.

Donald G.

3/28/2023

I had the worst dealings with Michael & Sons over the past years. This last time was the straw that broke the Camel's back I called them on March 15 to stop a leak in my bathroom faucet. They sent a plumber out and the next thing I knew, the plumber suggested a new faucet because the one I had was old and the values were bad. He told me he will replace it with a really good faucet that was a little pricey. Long story short, I was charged $971,12 for a faucet that cost $106.07. When I tried to reach out to them because they over charged me, I was rudely hung up on by the first person I spoke with she told me she was transferring my call to a manager. I called back and got a different woman who said the managers were not picking up the phone.

STAY AWAY FROM MICHAEL & SONS.

James H.

05/01/2023 12:00:00 SA

I always thought Michael and Sons was a reputable business, but now I see from the other reviews that I'm not alone receiving terrible service. They installed a gas stove a few years ago and didn't identify at the time that the line needed an additional regulator for the high pressure system. This caused my stove to be damaged and malfunction. The gas company shut off my gas and told me we were fortunate we hadn't already had a major gas leak. Michael and Sons refused to accept any responsibility and I could hear people laughing in the background of the call.

Save your money and your life and go with someone else.

Atef K.

9/17/2022

Stay away from this dishonest company!!!!

They will do everything and anything to scam you, overcharge you for none existing issues, their entire agenda is how could they possibly milk you for every dollar they could get out of you.

They will sabotage your units, so they could sell you a new unit! They overcharge you for the simplest work needed.

Please don't hire them for even the simplest task!!!!

Stay away!!!!! I absolutely hate this business with a passion!!!!!

Wale O.

8/28/2022

My Ac stopped working so I called Michael &Son hoping they can see what is wrong with my Ac Unit. They send two people to my house. They were respectful towards my wife and my house but they said my Ac unit is old and they recommend me to get a new Ac unit. And fixing my Ac unit will only cost a long-term problem. So they are recommending me to call there service desk to get a new Ac unit. I always have a new born child in the house, whom the technician saw but telling me they couldn't fix my Ac. They were quick to charge me but couldn't fix my Ac problem.

My answer to them was so you can't fix my Ac yet? They said no they can not. After they left I call another company they came in next morning and got my ac y it working. It been 2 month now and my Old Ac unit is still working. I have pictures of the guy that Michael &son sent me but I won't post it.

To Michael &Son, please train your tech properly.

And to other customers like me please Think twice before buying a new Ac unit. Always get another company to look at problems with your HVAC.

Thank you!

V J.

7/21/2023

Warning! Do not hire mechanicsville, Va branch. My mother bought a 10 yr warranty that included maintenance 3x per yr. Every yr, technician came, they said she doesn't qualify for maintenance after visit or because she's not maintaining the unit. After 3rd yr, it was leaking freon and they refilled. 4th Year yr freon leak was due to outside part that we would need to pay $600 to have replaced. 5th yr, freon still leaking and couldn't find the leak. 6th yr, added Freon but had to pay $600 because no longer under warranty. That day turned on the heat and the unit was badly smoking. Came back next day and sent salesman to give quote for new unit because not fixable. Lucky, mom found her contract that said all parts, inside and outside and maintenance covered for 10 yrs and sent copy to salesman. He said it would take two weeks to get the part and refund would be credited in a month. After a month, I called and they said they will call when part available. Another month, I called, they said we will call when part available. 3rd month, I called again. They said, don't call us. We don't have the part. 4th month I wrote the customer service listed on their website and threatened to contact the Better Business. A week later, they had the part. Came to installed but wouldn't install unless mom signed a waver that they will not fix the wall after damage from installation. Also claimed that they saw blue die which nullified the warranty. Mom would need to pay for maintenance since it's her fault because she didn't maintain the unit. Although unit is working now, we have a hole in the wall but still no refund.

Marissa H.

6/21/2023

I was told upon booking that my total for service (dryer vent cleaning) would be $432. When the service was complete, I was charged over 30% more than the estimate with no explanation. To make matters worse, the cleaning was not complete as I can visually see dirt and debris in the vents. Received no remedy from Michael & Sons after weeks of back and forth. Avoid this company unless you want to be a victim of a bait and switch!

Polly J.

7/20/2023

I only gave 1 star because I can't give negative stars. I've used Michael & Sons for a number of years for various projects. Any goodwill they had with me was destroyed in an email exchange with them. For the last project to replace my hot water heater, the technician needed to move my washing machine to access the area. At the end he put the machine back and we both checked that the water was flowing into the machine. What neither of us realized and I found out a couple of days later is that the machine was no longer spinning. After another technician came out and said they don't repair appliances I was told to arrange for a technician to diagnose the problem, which I did. Ultimately the technician said the motor was working completely fine, but the belt between the motor and the agitator was dislodged from the agitator caused by moving it. I was provided an estimate to fix it; however the technician said it was a 50/50 chance that it could be fixed since the machine was 8 years old and the part being used was not made specifically for the machine I had. I requested Michael and Son to pay the flat service fee for the diagnosis. I did not ask them to replace the machine or to pay a high cost to fix something that only had a 50/50 chance of working. Instead Michael and Son lost an annuity from me for the annual service plan I had for several years and about $2,100 in other work they had just quoted me for. However, they get to keep their $124.95. Will never use them again.

Crystal C.

1/16/2022

I had Michael&Sons put a new HVAC system in 8 months ago. They said the HVAC system was trash and put in supposedly a much better brand and higher seer. Now that it's freezing cold outside (it's 17° today) and I actually need to use it, it's not working properly.

My heat was set to 72° but it was only 66° in the house. I called Michael&Sons and first they said they were going to charge the service fee. When I reminded the operator that the system was new she said if it's covered under warranty I won't have to pay the fee but if it wasn't I'll have to. Exactly WHAT isn't covered??? It's new- it should be working perfectly!

The tech was supposed to show up between 4-6pm but never showed. My husband called and said the dispatcher couldn't get in contact with the tech. An hour later I received an email saying the tech was held up at his last call and would show up as soon as he could so my husband called and rescheduled for the next day.

The next day a tech did show up but seemed completely confused. Finally, he said the heat wasn't working because the vent in the dining room and the office were closed and the vent by my front door had a shoe on it. This made no sense to me. He turned the heat up to 78° and it slowly started increasing. He left when it was at 71° saying,See, that was the problem.

Now 3 days later and the same thing is happening. I call back and the operator says she will have a tech come between 6pm- midnight. It's completely ridiculous. Thank goodness the upstairs is on a seperate HVAC system or I'd be here freezing.

I do not suggest Michael&Sons for anyone.

Peter C.

6/19/2023

I made an appointment to have the heating system that they installed evaluated for efficiency, the home is in Rock Hill SC. I received a text and email conformation for the appointment. The appointment window was between 10:00am and 12:00pm. When no one showed up or called I called to see what the status was only to find out that they cancelled the appointment without notifying me of the cancellation claiming that they do not service that area any more. When I asked them why they didnt notify me of cancellation they were pert and unsympathetic claiming they were not sure why the customer service rep. booked the appointment they don't service that area any more. I don't see why there receiving any good reviews If this is a reflection of there company I wouldn't recommend them to anyone horrible customer service equals horrible hvac service can't give them any stars

R H.

9/28/2022

I'm a veteran home plumber with plenty of experience on supply and waste lines. I replaced a kitchen faucet over the weekend and as I was removing the disposer, the stub 1.5 inch PVC stub pipe from the cast iron main stack decided that it was time to fall out. Discovered that there were just a 1/2 inch of thread left on the cast iron and there was no way to clear those 55 year old threads out. I'm 6'3' 240 lbs and there was no way that I was going to be able to cut that T out and replace with new PVC. The cabinet is only 24 inches wide. A really tough job in a very tight space.

Called Michael and Sons - I had a late afternoon appointment, but the plumber overran his earlier job. M&S customer support called and said they'd be there next day between 8-10. Ben arrived at 9:15 and did some analysis on the problem and saw the only satisfactory option was to install a new PVC T booted into the existing cast iron main line. I had to agree - there was no other reasonable option.

I was wondering just how he could do this job in such a small space, but it was done perfectly. Top notch work! It wasn't cheap, but it was worth every penny when you consider the level of difficulty and the fine workmanship.

Highly recommend Ben - friendly and seriously fast.

Rowan D.

06/05/2023 12:00:00 SA

This happened a couple years ago. Made the appointment for a small electrical job 9am. Took time off work in order to ensure I'm home when they arrive. That morning I waited until 9:45am. I called to find out what was going on. The lady on the phone informed me that the technician assigned to my job was on duty the night before and was called out on an emergency call, therefore he was not able to make the 9am appointment. No one called me to change or cancel. I asked why no one called me and the lady didn't answer. She apologized and wanted to know if I would like to reschedule. Of course I said no. That's bad business.

Jonathon S.

1/31/2023

Just had a tech come out and used a drain snake for 30 minutes on a simple clog. Charged us 570.00
this is a ripoff and he refused to take any coupons because he said he already wrote up the quote.

Art H.

08/04/2022 12:00:00 SA

I have never had a good experience with Michael and Son. My latest experience was when they came out to give a quote for repairing a gas leak. They were the most expensive by far out of five estimates. They said they would have to bust up my patio flooring and replace an entire segment of the pipes, leaving me with the cost to replace all the flooring. They claimed that Washington Gas would not pass the inspection if they didn't replace the entire gas line which as pure BS.

Their business strategy in my experience on 3 separate occasions for large jobs has always been to gouge the customer by selling the largest scope of work possible; refusing to discuss or give quotes for alternative less expensive solutions, and making up reasons like parts no longer available due to age.

They bank on the fact that customers are not very knowledgeable; don't do any research, and rarely get additional estimates.

Michael and Son's rely on heavy advertising to ensure you are the first and only company most consumers hear about.

In addition, from what friends in the biz have told me, their pricing for quotes is never based on parts and labor; rather, it is based on a strategy to get the customer to spend as much as possible and is based entirely on how much knowledge, or lack thereof, the customer exhibits.

Tony G.

12/30/2022

Today we are one week without heat. The furnace we purchased from Michael & Son two short years ago stopped working on 12/23, low of 8°. They responded to the service call quickly, and the tech who came was professional and a nice guy. That's the end of the good.
We need a part, and it being Christmas weekend, they couldn't order it until Monday the 26th, which is totally understandable. Tech said they would call on Monday with an update. There was no call, and even though my wife asked me several times to check in with them, I trusted Michael & Son. I said they're busy, and they know we don't have heat.
When Monday passed without a call to update us on the status, I called them on Tuesday, and took my place in the 1 hour queue. That's fine, they have a call back service. Except they didn't call. So I called again, only to reach the dispassionate dispatcher, who said she can't help me, and sent me over to Customer service, where, once again, I'm in the 1 hour queue. Requested another callback, and again, one never came. So on and on and on...
My wife finally got through, and they said they ordered the part, and would call with an update. SURPRISE, no call. So a few more days go by, we call again, in the queue, but this time we actually got a callback. No part for a few more days.

Now, I'm not unreasonable. I know people all over the place are in the same situation we are. I know parts take time to get, and I know it's the holidays.
I didn't expected a miracle. But, a phone call would have gone a long, long way to keeping me as a customer. Had they called on day 4 and given us some idea of a timeline and allowed us to plan, then a good post on Yelp.
But, as it is, it's one star because the tech was a nice guy. If they had any customer service whatsoever, had they made one phone call, instead of making us hound them for any scrap of information, they'd have four more stars and one more customer.

Carey M.

1/26/2023

Our power went out, so we called to have an electrician out. The receptionist said it would be $150 charged to have a technician come out after hours (even though we pay for the annual fee). We agreed. Once the electrician came out, he said it was $169 plus a troubleshooting fee. We were not only misquoted by the rep but should have been informed of any additional charges. I understand there would be more; however, as a business, you should be more upfront with your customers, ESPECIALLY those that have put a lot into your business over the years.

Immediately the technician was trained to grant an additional 10% discount when I brought this up to him. Superficially this seems like a good customer service gesture; however, it's a cover-up for the lack of integrity, and the sheer fact that they want to upsell you for services they choose not to disclose ALL BECAUSE YOUR POWER IS OUT YOUR TWO TODDLERS THAT NEED HEAT!

When the power company came out they mentioned that a good electrician company would have told us to contact our power company first to save money. The receptionist only asked if we called the power company first because some people do that.

I DO NOT RECOMMEND THIS COMPANY...

Kari M.

02/02/2023 12:00:00 SA

If you want to pay $170 to have a high pressure salesman come to your house and offer prices 2-3x higher than others go ahead. Their dispatcher is also not trained nor willing to tell you how to turn off the water to your house so they expect your basement to keep flooding for 2 hours until they get there.

Kathi B.

02/09/2023 12:00:00 SA

Extremely pricey, especially considering only about half the work I thought was quoted was actually finished. I highly recommend checking every detail of the quote before signing.
Also very difficult to get someone to return calls. I stopped counting how many times I was put on hold and/or told someone would call me back.
One of the most unprofessional businesses I've ever dealt with.

Sally a.

1/18/2023

In January 2021, we had our sewage back up. We thought it was likely because of the pipes that belong to D.C. We were told by D.C. water that we needed to get it fixed by a plumber and then have a licensed plumber file a Plumber's Report with D.C. Water and if it happened again, D.C. would remedy it and we would not have to pay out of pocket. Our sewage is backing up again in January 2023, but when we reached out to D.C. water, they said Michael & Sons never filed the report. We reached out to Michael & Sons and they told us it is not our responsibility. They lied to us and are now refusing to simply call D.C. water to file a Report. This will cost us thousands of dollars.

Libo H.

6/21/2022

This comment is for Michael and Son Services in general not specifically for any branch or offices.

Scheduled an emergency service on Friday June 17th, for emergence HVAC repair; for ADDITIONAL $195 cost. NO ONE SHOWED UP; AND no one pick up scheduling phone calls again through the weekend.

Called back on Tuesday asking about the no show; system was saying appointment has been updated to next Tuesday June 28th; while no one communicated to me, the customer about the updated appointment.

Need customer to chase your tail for business? Seriously?

Gerhardt K.

06/08/2022 12:00:00 SA

So let's start the prices of this electrician are insane. They want to charge $175 for a $12 bit of conduit. $70 for a $15 dollar breaker. The technician said it would take about 2 hours and change to complete the work. So after the cost of all the components and permitting if you were to go to the permit office got the permit and then home depot and bought the components it would run about $200-$300. For thus job they want to charge $1666. So if you subtract your $300 and calculate the hourly it comes $683 an hour. This is assuming they are buying not in bulk and are just walking down to the store. They also charge you around $70 to come to your house and offer to rob you. So that's nice. I understand there is overhead, look I get it but over $1300 for two hours of work is highway robbery. Get quotes from other places. If I could give them zero stars I would.

Bob D.

12/31/2022

Unprofessional employees,
I am chasing them to get email confirmation to show my insurance company, that i paid ...
They won't send me an email... Dennis won't respond my texts. Phones calls . Emails . He just ignoring !
Wow big company like this, maybe nice Company but employees?
don't use them!

L H.

4/17/2023

Oh how I wish there was a 0 star rating.
Here are the highlights, or rather lowlights of the service rendered by Michael and Son:
- 11/29/2023 M&S installed Carrier HVAC system. Did not have the correct size shroud with them on the truck and left the installation with sloppy wiring hanging down alongside the furnace (which we only noticed afterward)
- first attempt to use AC 4/5/2023 and it sounded like it came on but did not lower house temperature so we called M&S
- 4/6/2023 M&S came out to fix it but could not. Technician attempted to get help from manufacturer but they were not available. M&S said their 'expert' is in another country right now, he goes there 2x a year, and when he's there, they can't reach him. So why don't you invest in training someone else to support the systems you install?
- 4/7/2023 technician resolved issue and informed us that it was installed incorrectly; problem was incorrect wiring with humidifier system. How about training your technicians install $15K HVAC systems?
Technician also told us that he would have (a.) someone come out to check the charge (it was never checked) and (b.) correct the external sloppy wiring / tubing that looked like a 5 year old installed it that is still hanging next the furnace. 10 days later no one has contacted us yet although we have called M&S to request someone come out to follow up. When we called for another issue, we were told this time of year they are busy fixing ACs and don't have time to fix things like that; we can try to fix it in the fall.
I can only imagine how many folks are calling about their M&S-installed HVAC systems right now.
- 4/10/2023 noticed in the garage that the humidifier (above the furnace) is leaking water onto the exterior and interior (specifically where the circuitry is located, as we removed the cover to try to clean up the water). Technician came out next day and resolved issue caused by incorrect wiring (similar to the initial HVAC was incorrectly wired). When we asked about cleaning up the wiring and tubing outside of our furnace, he said he could not do that someone else needs to do that.

In summary, Michael and Son have failed on multiple levels and we have learned our lesson.
Go with local service companies.
AND AT ALL COSTS, AVOID USING MICHAEL AND SON -- unless you're into incorrectly installed systems, incomplete work, and empty promises.

Bill B.

04/11/2023 12:00:00 SA

I am not sure if this is the main company website or if this is a franchise model where the experience might be different with different owners. My service was done through a different office than this address. But at least the part of the company I dealt with is not an honest business. They are citing a technicality due to their own inability to provide reasonably timely service, I had to call a different firm to look at a problem on a unit they had previously installed. When that firm determined that the part Michael and Sons had installed had broken, and was still under warranty, I called back. However, Michael and Soms is now refusing to honor the warranty because the other firm might have damaged the unit. Yeah, right, sure. They are obviously just attempting to scam me. I will never trust them again.

Sally J.

04/12/2023 12:00:00 SA

I called for service at Noon on a Saturday for my rental property. They gave me an arrival time of 3:30 to 6 pm.
I kept calling to check on the guy when he was going to get there. I was on hold for 45 minutes from 7:15 to 8pm because he still had not arrived or even call to give me an update. They called him and he was at the same appointment he was at since early afternoon. He told the dispatcher that he would call when he was on his way.
I had to call again and the dispatcher was supposed to transfer me to a manager but just transferred me to another dispatcher who hung up on me. Had to call back again and asked for a manager again. On phone for another 30 minutes waiting for a manager. Called back again .... No manager is available they said. They all went home. It is now 9:30 pm and no one has called me with an update. The technician told the dispatcher again that he would call me when he was on his way. I was told they work until midnight.
Meanwhile I have a flooded basement from a backed up drain. I certainly would have called another plumber if they told me they couldn't handle this request. Now they tell me they have only one service guy for this area in Vienna.

Finally a call from the technician at 9:45 pm that he was on his way now. Waiting for him to evaluate the situation once he finally gets there! ? Called me at 10:45pm with the price $ 754.00 I don't know what time he finished nor do I have a receipt for the job. I was told that I would get one by email , but didn't! Of course they charged me for it. Now I need to spend more time on the phone tomorrow to get my receipt???

Called back on Sunday to get my receipt and they emailed it to me. Only one problem they had the wrong name on receipt....someone named Deb? I had to call back again to get another receipt with the correct name on it. Can they do anything right? Also, spoke to my tenant and he said the technician left after midnight.

Update: on Monday - I got a call from the service manager and said he was returning my request from Saturday so I asked him if he read this review? He said no. I told him to call me back after he read the review. He did. He apologized to me and said none of this should've happened. I also got a call from their Customer Relations person who did see this review. Both offered a discount if I would use Michael and Sons again. But, No mention of compensation for what happened on Saturday. Not even to remove the service charge of $69.00. There were both very nice, but asked if I would update this review , so I did.

Jeff D.

04/09/2023 12:00:00 SA

If you can work with any other vendor besides Michael & Son Services of Alexandria VA, do so. Otherwise prepare for unending grief from a company that could care less about listening to you, accuracy, responsiveness, and fairness. This company is a clown show, to put it politely. The sooner they go out of business the better it will be for legions of what would have potential future customers.

Matthew M J.

04/10/2023 12:00:00 SA

Have been a silver service plan customer for a number of years. Had tech come do summer maintenance on unit. A week later turn on AC. When I go to turn heat back on doesn't work. Called Michael and sons on Friday. They say the earliest they can get to me is Wednesday next week. Decided didn't make sense to wait 5 days in a cold house. So called my old company. They had some at my house in 3 hours. Come to find out pump filter was clogged. Paid $118 for something that should of been done by Michael and sons tech. Cancel maintenance contact. Will never use Michael and sons again. They gotten to big no longer care about their customers. Like the insurance company that's supposed to be like a neighbor.

Amanda C.

2/13/2023

*UPDATE*
I'm updating my review from last night.

After the initial back and forth with a Michael and Son customer relations manager, the manager of the technician who did the work reached out to us directly. He was very kind and expressed to us the sincere apology and regret of the technician and we were able to settle our concerns/issues.

My husband and I are reasonable people. It is never our intention or heart to take advantage of any business - regardless of service or money owed. The work was done well, but it was just added to our bill without our approval. We felt taken advantage of in this instance and feel that the manager did his best to rectify the situation and, therefore, have chosen Michael and Son for some additional work to be done in March.

Thank you, Michael and Son, for hearing us out, understanding our frustration, and ultimately working towards gaining our trust and business.

John K.

09/06/2021 12:00:00 SA

This review is a long time coming. About 4 years ago I bought my first single family home and used this company on recommendation from my realtor. This was right after I bought the place and not knowing anything.

Using scare tactics, they recommended I shut off heater immediately b/c of CO poisoning risk. I ended up buying CO sensors and putting them all over the house. I ended up seeking 2nd opinions and found the eventual vendor who has ended up taking care of my home for the past 4 years.

My AC has needed constant repairs each year (HVAC original in 20+ year old home). This year I've finally decided to replace the AC with a 2x more efficient model, going from Seer 8 builder grade to Seer 16. I went to the same trustworthy vendor I've used for four years to order the new AC - also reviewed.

And the original heater is still going strong...though I will replace in the next 5 years - just don't want the big hit of the whole HVAC at once.

Katrina M.

01/03/2023 12:00:00 SA

If I could leave a negative rating I would. Please explain how you have a new system installed on 11/9/22 and it doesn't work. As the furnace keeps shutting off and we can only raise the temperature to 65 Degrees.

A month later they return to say we need new parts, ordered a high limit and circuit board on a NEW system. Parts ordered, but only the limit switch. Technician arrives to replace the limit switch and system is still tripping. Now we are told they will order the control board. They send a new Tech after the New Year to check the system and he comes without a control board. This Tech is now stating he thinks it is the air flow and checks all vents.

Now we are told we need a new blower on a NEW system. They call today to tell us that the blower is on back order and will not be available until the end of February. At this time Winter is damn near over with barely any heat. I call and ask for the situation to get escalated. When speaking with the Manager he gives some lemon car analogy. Well Sir, this here system is a LEMON or your Techs are incompetent. Either way we have spent a lot of money for a system that does NOT WORK.

This saga is not over. But I recommend that you take your business elsewhere.

Mindy M.

3/25/2023

We needed some simple PVC pipe and 2 ball valve replacements for our inground pool. We already had the replacement parts. Of course, you sign the agreement before they come saying you will pay $69 or $79 for their initial visit and assessment. Now, we had used them for an electrical issue several years ago and they were awesome! Reasonable rate, quick service and perfect fix, so we thought we could trust them with another problem but this was a pluming job. They were very prompt, came out within a couple of hours, the guy was pleasant. Problem was the fellow kept telling us why this might happen or that might happen. Everything was negative and complicated. Said they could fix it, but it would be more than a thousand dollars! Said parts (which we had already purchased) would be at least $400! Said our parts were not good enough and it was too cold for PVC glue to set up therefore, no way it could be done anytime soon. Called another fellow the next day, he used our previously purchased parts, repaired the pipes and ball valves for under $200. I'm afraid they gin up the problem so they can charge way more AND if you decide not to use them, they get the assessment fee regardless. Use someone else!!!

Richard B.

08/10/2021 12:00:00 SA

I have plenty of regrets about using this mechanical service. If you've seen the commercial, and heard the jingles you would probably consider hiring this company.
I sure did, to the tune of $14,700 and some change. Of course the sales pitch was good, but the service is lousy.
After several attempts to finally have my emergency generator installed properly, after a failed county inspection, after having some coward hang the phone up on me, they seem to have it done (of course I won't know until the power goes out). But now no response to my concerns about my lawn being burned by the exhaust from the generator. They are easy to contact at first, but once they get your money not so easy! Buyer do your research!!!

Eric S.

3/17/2023

We moved into a new house and have been having an issue with our Carrier mini split heating units. Michael & Sons is listed on the Carrier website as an authorized service provider. The technician arrived outside of the 2-hour time window when I was in the middle of important work meetings. In addition, the technician informed me they don't service my units, even though I had identified the mini splits when setting up the appointment. I wasted a week waiting for this appointment, they didn't show up on time, and can't service the product even though I was told otherwise when calling. Very frustrating!

Diane D.

11/29/2022

Contacted them regarding a slight nick in a gas line. They came out 48 hours later and said they didn't have the part and would have to order it and follow up with timing. I never heard from them after that and had to initiate 5 phone calls to try to get status. Each time repeating the same story with no update. Finally contacted human resources (by accident) and explained, yet again. Another 2 days later I am told a technician and supervisor would be showing up and they were so sorry. A tech showed up (with no supervisor) spent and hour here and charged over $600 to fix the nick in the gas line!

Tech was nice but customer service was useless and wasted my precious time by having me repeat everything ad nauseum every time. No follow through and major frustration caused!

Zach K.

9/30/2022

Paid for a electrical service to diagnose the issues with the outside lights not working. Dude found the issue and said he'd get back to us with a quote. Two weeks later we called as we hadn't gotten a response and had another electrical issue to work through. Dude showed up and wanted a diagnostic fee again. Avoid these rip offs like the plague.

Shahbaz R.

11/18/2022

Give us wrong quote and very high price for the small job needed and very rude also threat us on the way out , very rude and gave the wrong estimate for the work needed a local plumber performed the svc in less the half price cause it was not the job Michael and son tech was going to charge us for

Livingston R.

5/13/2022

No stars for their services, as they piled on charging $250 for a light switch dimmer, which can be bought for $25, I guess at Home Depot.
Mumbled and shoved iPad to sign at me. I would have paid more to have them leave.
Livingston rodgers

A.J P.

1/27/2022

I wish I read those reviews!!
I am so frustrated with them
Cost me $5000 with attorney fees to resolve a simple issue
4 attempts every single one
No show or 6-8 hrs late
This co is simply a joke
I waisted so much time and $ with them
1850s co would have been more efficient
The reviews are so bad for them
Don't use them stay away use someone else or you will be like me
That's my 5 cents

Carina A.

03/09/2023 12:00:00 SA

HORRIBLE! Of course, my furnace did randomly tuned off the day that we had snow. I had Michael & Son Service come out for a diagnostic and hopefully be able to turn on my service. They came in and claimed that my ignition system (pilot) needed to be replaced, but couldn't get the part soon so recommended to replace my furnace. Due to this information, I called my warranty and they came out and was able to turned on my furnace without replacing any parts. The gave my the wrong diagnostic and do not want to give me a refund. They definitely take advatage of the situation.

Tee M.

09/06/2022 12:00:00 SA

I wish I can give this company 0 stars.
They do not respond to concerns and emails.
I received service and they did not fix the issue only caused another issue which I end up fixing.
I sent a email twice and no one has contacted me. I do will not use Michael and Sons again.

T P.

10/09/2022 12:00:00 SA

Contacted them to do the simple task of snaking a drain in the shower. The plumber that came did not do the job correctly at all. After he left, I tested the shower and stuff actually came up the drain. Clearly, it had not been snaked correctly. I've had that same drain snaked before by other companies and nothing like this has happened.

I called and asked for a refund. I was given the run around for weeks, getting transferred here and there for nothing. Michael and Sons eventually had the audacity to tell me that their work isn't guaranteed and they weren't going to issue a refund. When a customer pays for something, they should get what they paid for. That is the bare minimum.

Never again. If you have any issues, I highly suggest filing a consumer fraud complaint with your local Attorney General Office like these:

oag.dc.gov/consumer-prot…

oag.state.va.us/consumer…..

Neal K.

2/21/2023

I can live with gross overpricing on repairs -- hey it's DC. But when you combine gross over pricing with a total lack of communication and responsiveness- that's a foul.

Nicholas S.

08/06/2022 12:00:00 SA

On June 22, 2022 these morons came to diagnose why my shower stayed too hot and determined I needed a new mixer cartridge. Fast forward to August 3... no calls, no comms, no updates. Tried calling them only to sit on hold and then mysteriously disconnected after 20 minutes. Finally, they gathered the courage to tell me THEIR ONE SUPPLIER Ferguson does not have the part and it's unknown When they will have the part. One supplier?? Really??? If you're in DC, do yourself a favor and use any one of the locally owned plumbers and not these thieves!

Lily B.

9/25/2022

I had a reasonably adequate experience with an HVAC project - they were only able to do about half of what they originally said they could do to address some vent and noise issues and I'm pretty sure they overcharged for what they did do, but I gave them the benefit of the doubt.

HOWEVER, my experience with an electrical project this month was absolutely abysmal. The electrician completed half the project, then lied to me about the scope of what was needed to complete the project. After four phone calls asking to speak with someone about scheduling an appointment to finish the project, a manager still has not called me back (each time I called I was told the manager was just finishing up for the day and would call the next day).

Stay far away from this company.

Rch B.

3/13/2023

Called M&Sons due to a broken outdoor spigot that needed replacement. They want a credit card number right away and charge $170 just for coming out. Contractor looked at outdoor spigot and asked for access to the basement to get to water pipe. He said it would cost at least $700 to replace the water pipe inside the house. He removed the drywall and tried to locate the water pipe but was unable to get to the pipe connecting to the outside faucet. He ended up saying he couldn't do the job as he didn't have the correct spigot and told us to buy it from Amazon. He also had made us sign a paper saying they were not resonponsible to put the drywall back in place. He said we'll be able to easily replace the spigot ourselves. If they can't, we can I guess... Michael and Son never again.

Antony D.

1/31/2023

My bathroom fan stopped working and I called Michael & sons. First they charged $80 to come out. Then when they arrived they would not look at the issue until I paid $266. In the end it was a broken light switch, which they wanted to charge $309 for. I can buy a light switch at home depot for less than $2. This company is a rip off. Do not waste your time with them.

Kristian S.

02/01/2021 12:00:00 SA

The technician came to my house in a punctual manner. That was the only positive.

However, the $89.00 diagnostic fee he charged me for was a complete ripoff. The diagnosis of a faulty gas control valve that needed to be replaced was entirely wrong. The diagnosis was a complete ripoff and incorrect. As a result of the incorrect diagnosis from Michael & Son, I had to pay over $500 in parts and labor for an incorrect diagnosis that wasn't my fault. I am simply asking that Michael & Son refund me the $89.00 diagnostic fee as it was completely useless for them to diagnose something completely incorrectly.

The correct issue ended up being the hot surface ignitor *not* the gas control valve. Great way to rip me off of $89.00 for a wrong diagnosis that led to hundreds of dollars wasted.

Tom M.

5/16/2023

We've used Michael and Son previously and have been very pleased. But our most recent experience was really great. We tried to turn on our shower and we got nothing but a drip. All of the other water sources in our house were fine. So, we figured it was the something stopped up in the nozzle or time for the cartridge in the handle to be changed again, etc. So, I called M&S, and the operator/scheduler couldn't have been nicer, and gave us window of something like noon - 3 for the technician to arrive. He called almost an hour early and asked if sooner was better - of course! When he got here, he turned on the shower, got just the dripping as we had, and then reached up and changed the adjustment on the shower head and the water flowed freely. The cleaners had been here the day before and must have changed the setting so that it was between settings and no water could flow! How embarrassing. However, Daniel didn't laugh with me, but was professional. He calming called his boss and asked if they could waive the $69 estimate/visit fee since he was ahead of schedule and there was nothing to really diagnose. M&S agreed! So, thank you Daniel and M&S for this great treatment of your repeat customers!

Xiuo Chen Z.

1/13/2023

1 star? one-half star would be too much. Liars and crooks: their warranty means nothing. you CANNOT reach them by phone and barely via their website. This is 'can't do' franchise. Never mind the blanket TV ads that you see. Do yourself a huge favor and call someone else.

liz j.

07/12/2022 12:00:00 SA

the electrician did a good job hanging my 2 patio fans. I asked in advance what the charge would be and they said they could not know the answer to that. The cost was $640, and they knew what the charge would be in advance, but would not tell me or i would have used someone else. I find it dishonest and they lied to me on the phone. They could have given me a ballpark price.

Mohamed A.

9/27/2022

AVOID AT ALL COSTS FOR RESTORATION WORK IF YOU CARE ABOUT THE HEALTH OF YOUR FAMILY.

Had some water damage and used the restoration team as they were the first to come, and was the biggest mistake I got:

* I paid them 15k for the job after they confirmed the job was done.
* Then I had a third party inspector run an air quality test and they found one of the HIGHEST number he has ever seen of mold spores in the air test.
* Then had an industrial hygienist review their work and he showed me LARGE AREAS OF VISIBLE MOLD that they missed.
* When i asked them to cover the misses THEY ASKED ME TO PAY FOR THEIR MISSES AS A NEW JOB.
* Hadn't I run an air test after the job MY CHILD AND FAMILY COULD HAVE BEEN VERY SICK, and I would have paid a lot of money for a remodling job that I would have to repeat because of the mold they missed.

I was about to give them the remodeling job which was another 20-30k, but that is definitely not happening. This is definitely LAST time I am dealing this this company, AND YOU SHOULDN'T IF YOU CARE ABOUT YOUR FAMILY'S HEALTH AND MONEY.

Atef K.

8/26/2022

STAY away from this $hit hole company!!! they are dishonest incompetent crooks!!!!!

Their technician sabotaged my unit, then my system failed the next day and they blamed the system instead of owning up to their issues!

I never read their horrible reviews!

Do yourself a favor!!!! STAY AWAY FROM THIS company at alll cost!

Their so-called manager was an A HOLE!!!!!!!! he was supposed to call me and fix the issue! he is even more horrible than their technicians!

Andrew L.

8/24/2022

Very expensive just to identify a leak. The leak was located behind an existing HVAC duct that needed removing before the leak could be repaired. Instead of coming out to remove the duct as discussed the pervious day, I was offered a quote of $2400 to remove and replace the entire duct work. The technician claimed they didn't due duct modification, contrary to what I was told the day before. They had even lined up a plumber to come after the HVAC tech to fix the problem, so the quote made no sense. Terrible service.

Honestly, this company seems like a scam to take advantage of customers who are desperate to fix HVAC or plumbing issues.

C L.

7/14/2022

We've used Michael & Sons before, and assumed they would be perfect to replace an old mechanical thermostat in a single-stage system, with a non-programmable digital Emerson. We bought the thermostat and had it already, and only wanted help with some confusing wiring. We figured the $90 diagnostic charge, then maybe $50. It would be nice if the diagnostic charge was part of the final charges, but no. That's separate. Okay, but at least it makes business sense.

When the diagnostic was completed, the estimate to do the installation was $288.75. Then there was North Carolina tax of $27.39. So including the diagnostic charge and tax they wanted $405.14. Are You Kidding Me?!!

This was the last time we'll ever call Michael & Sons. It's sad that the corporate leaders are now so greedy for money they no longer have any interest in customers. The technician was really excellent (they all are!), and was as shocked as we were at the computer-generated estimate. He checked with the office, and was told that's the price.

Good-bye Michael & Son. Alas; for we knew you when you were a decent company.

Heather C.

5/20/2023

We had our water heater replaced by Michael & Sons on May 8 and it has been a nightmare. I cannot emphasize enough how disappointed we are with the quality of service we've received from this company. As I write this, on May 20 we've reached out FOUR times because our new water heater does not work. The pilot light will not stay on and all we get is excuses. First we were told that we were turning on the pilot light improperly. Next we were told it was a ventilation problem so we started leaving the door to the room with the water heater open. Next we were told that not enough gas was reaching the unit so we had Washington Gas come out. Now, it is 11:20 pm and the technician that was supposed to show up between 6:00 pm and midnight refused to come to our house because there was nothing he could do. We've asked more than once for someone to just remove the water heater and give us a refund. It's been nearly 2 weeks, thousands of dollars, and multiple service visits and we do not have hot water. It is unacceptable. I hope that posting this review finally gets someone to take our issue seriously. We will never use this company again and will discourage anyone we know from throwing their money away by hiring Michael & Sons.

Sam S.

05/09/2023 12:00:00 SA

We had an emergency plumbing issue when water started leaking into the kitchen. This was a Monday and we were to fly out of the country on vacation on Wednesday. So we paid the extra emergency charge and one guy came over to fix it. After he left it started leaking again. M&S could not send another person on Monday. Another guy came over on Tuesday and fixed it. We asked for a refund of the emergency fee because had a tech come out on Tuesday it would have been a regular charge. I made 3 phone calls. Second call taker was Adrienne and the third was Kateesha (didn't make a note of the first). Kateesha said the first two had sent the refund request to the wrong manager and sent it to manager Michael who was supposed to call me back the same day. I still have not had a phone call. They are dodging. We had given them quite a lot of business and this is how they treat their customers. Unacceptable!

Quiet S.

1/30/2023

I needed an outlet converted to 120V for my new dryer. Adonis came to the rescue. He was very patient and explained everything he was doing. He gave me options and explained the consequences and costs of each before making a recommendation. I highly recommended this company. Thanks for sharing our services.

Kellie R.

1/29/2023

DO NOT USE THIS COMPANY! They conduct very dishonest billing practices. They took advantage of my husband and overcharged him thousands. We have warned all of our neighbors and those in our community. We will never use them again, I hope the money was worth the loss of business to them.

Christopher S.

12/24/2021

I've used Michael and Son twice now. They are probably more expensive than the competition; however, I've had other contractors do work that failed after a short period of time or the work wasn't done properly. Overall, I'm happy with their work and Drew Gage, the plumbing tech who came out most recently, was just wonderful to work with. I should also add they were able to respond to my issue and come out the same day I called.

Taylor B.

7/24/2022

Michael & Sons saved us last night! The plug to our water heater broke off and water gushed everywhere just an hour before we were having a party. The rep who answered was incredibly kind as I was panicking, as I had called a few other plumbers and no one could come out that day. The rep assured me that they considered no hot water an emergency and they would figure out a way to get someone there. The plumber came a few hours later, before the window given, and fixed the entire problem in less than 30m for a very reasonable price. He was lovely and definitely got a round of applause from the party on the way out. I would go to them first for any emergency in the future.

Cindy F.

10/15/2021

Had some work done- exorbitant cost, a simple curtain rod and later a weather heater. The water heater seemed overwhelming - should have been 2 persons vs 1. Took a long time- left debris on floor, left circuit breaker door open and banged entrance door and dinged it and had to be re painted. As this is a condo our property manager was at the time 9 /20 able to have it re- painted. I was in contact with a Maurice who indicated he would take care or it.
Finally, management followed thru but feel M&S is liable. Asked to put in a bathroom cupboard and couldn't be bothered. Claims only curtain rod was discussed. To the contrary. Never will I use them again I believed the hype of being family oriented and professional treatment.

Richard B.

5/28/2022

This week I was reminded why Michael and Son is my go to for home repairs. Abram (plumber) was punctual, took plenty of time to understand the issues, gave good advice and promptly resolved my problem. Thank you M & S for being there for me with a great representative for your business.

Richard Brown

M S.

01/11/2023 12:00:00 SA

We had no issues with our new heating system until Michael and Son's services tuned it up for the first time in October 2022. Because the technician could not find any issue with our heating unit, he tried to sell us a membership for future services. We did not wish to do so. Soon after the tune-up, we had problems adjusting the temperature until the heating system stopped working on November 24th, Thanksgiving Day. We called Michael and Son, and the same technician showed up after several hours. He stated that he wanted to be alone. Still, my husband followed him downstairs. He noticed that, without any inspection, the technician removed the hot surface ignitor, claimed it was broken, and replaced it with another part. However, he refused to give us the broken part and claimed that there was another issue with our heating unit, which required us to purchase a part for $900. He added that none of these could have happened if we had purchased a membership.
When we refused to order the $900 parts, he threatened to remove the ignitor he had already installed. He left our house only when I called the shift manager and reported the situation. Due to the nature of our situation and the cold weather, and we were hosting our guests for Thanksgiving, we had no choice but to pay a $729.14 bill for such a suspicious service we received. The business has yet to respond to my emails and phone calls about our complaint.

Adrian Z.

11/03/2021 12:00:00 SA

Technician Terrell installed the thermostat in the house. He showed us step-by-step how to use the app, setup the account, adjust the temperature, etc. I am impressed with Terrell's professionalism and skills. I highly recommend this business!

Roger B.

3/18/2022

Never again. This company has only one objective: charging as much as they can get away with. Apart from an outrageous bill, they installed an incorrect breaker that caused it to trip on several occasions.

Rather than calling them back because we didn't want them in the house again, we contacted a reputable company who quickly found the problem. The cost was very reasonable.

Unless money is no object and you have plenty to waste, you really need to stay far, far away from M&Sons.

Mauricio L.

03/08/2022 12:00:00 SA

I have their Home Care program and I have been waiting since February 1 for them to replace a part in my furnace. It has been now a month and 7 days. I have called several times and they are nice and all but they just keep saying someone will call you to update you. I do not need an update i need the furnace to be fixed. It has been extremely cold and it is just unacceptable how long they are taking to replace the part. If this is how they will be, non-responsive and slow repair, I do not believe the Service Plan is worth it. I would not recommend people buying this plan.

Update: Their Customer Relations Manager, Maurice, is extremely rude and clearly do not care whatsoever for customers, or customers concerns. He does not understand how important a clear and appropriate communication with customers makes a huge difference. He would have a different attitude, if he was the one without heat in his house, or was he the one waiting for such a long time.

Mike P.

5/20/2022

Michaels diagnosed a heat kit replacement in our air handler late in Dec 2021. The part wasn't in stock, so the tech rewired the system to emergency heat while we waited on the part. Once the part was installed, the tech did not reverse his wiring hack.

We tried to activate our AC system on this week (May 2022) but the system generated only hot air in the cool mode, so we called Michaels because of the known rewire. They found our capacitor had shorted out and some melted wires in the heat pump and recommended we buy a completely new HVAC system. Luckily, we got a 2nd and 3rd opinion with similar results, but the 4th company actually investigated the root cause and found that the Michaels tech rewire had shorted out and disabled our heat pump and fried the capacitor Michaels billed me for. This 4th tech is a true pro, he had our entire system running in less than an hour.
Michaels now refuses to honor their word and credit me for the capacitor. They say they will issue a credit, IF we buy the new system they quoted.
Ps. All 4 companies gave us quotes on the EXACT system Michaels did. The highest was Michaels - 35% higher (Avg was $10500, Michaels was $13500. Save yourself money and headaches. Call Steve Gregory first - never use Michaels

Jim A.

12/22/2021

I just had a great technician out to diagnose a problem with my heat pump.
Devin was fantastic! He was professional and was able to find the problem and repair it I highly recommend this company!

Mike K.

4/27/2022

AVOID AT ALL COSTS. Electrician came and quoted my pregnant wife a $255 troubleshooting fee to determine why a light switch was not working. Not to fix it. To troubleshoot it. When I came down and told him it was ludicrous he said that it was his management that told him the pricing. I paid the dispatch fee ($90) and sent him on his way home as I felt that I was already being taken for a ride and didn't want to double down on stupid. I was eventually escalated to a customer service specialist who said that it's a one size fits all troubleshooting fee. So you could have electrical issues throughout your house and it would be the same cost to troubleshoot one light switch. If you believe that, and not that they were taking advantage of an unsuspecting pregnant woman, I have a timeshare to sell you.

Lamchan S.

08/09/2021 12:00:00 SA

I scheduled an appointment with them for a HVAC maintenance check up. A couple days before my appointment I received a phone call that they had to reschedule because the technician had a family emergency. I rescheduled for another time/day 8am-10am but asked to be the first call (so as not to waste any more of my time) and was assured I definitely would be the first. It's now 10am and I received a notification that the driver is on his way and is about 1.20 hrs away. I called Michael and Sons to confirm his ETA and the operator verified the time. I explained to her the situation and told her I was just going to cancel the appointment and not ever attempt to use them again. Sorry, hope you have great day was the response.

Don't bother with Michael and Sons.

M B.

7/27/2020

I signed a year-long contract for heating/air service from Michael & Son. The service performed was incompetent and unprofessional, and several times we asked to be refunded for a part that was improperly installed and subsequently removed (cost of approximately $200)--to date we have received no refund. In addition, the service technicians caused serious damage to our walnut wood flooring and door, left dirty footprints on our windowsills and furniture, and left the immediate work area an absolute mess, with finger/hand prints on the walls and ceilings. One very frustrating aspect of this situation is that the A/C was working properly before Michael & Son showed up on the scene.

Additionally, although I requested that the tech who performed the work NOT return to my house again, he showed up the very next morning, creating an extremely awkward and uncomfortable situation.

The damage caused to the floor is significant, and we had it priced out at $1000 to replace that single floor board.

I have requested a refund--of our contract and for the part that was installed and uninstalled--numerous times over the past year, via the phone and email, and was told every time that I would receive a follow-up. To date, I have received none. I do intend to pursue this matter further.

Patricia O.

11/22/2021

Both Nicky (plumber) and Justin (restoration) were responsive, efficient, thorough, patient, and very reassuring without any attempt to upsell unnecessary products or services. Dispatch did an outstanding job too, especially when the situation went from a small leak to a full blown emergency within an hour. HIGHLY RECOMMEND THIS BUSINESS!!!

A T.

5/29/2021

I wish I checked Yelp before hiring Michael&Son. Let me start with saying do not waste your money, Do not use! I had 3 A/C units serviced and 1 week later the system broke. When they came out to service my units (8 days prior to break) they never opened the unit, had they opened it they would have seen rusted coils which will be an issue. I asked them to come out to check the failing system they serviced less than 10 days ago and they quoted a visit fee - shouldn't this be free? They also took no interest or responsibility. Overall horrible customer service, horrible techs, no accountability.

Shabnam K.

8/29/2022

I hired this company to give me an estimate for servicing my three HVAC systems. They sent me a technician who was trouble shooting the units. After spending some time, he gave me an estimate around $4500 for servicing which included list of jobs which were not necessary. Two days after when I checked the thermostats on main float, it was totally blacked out. We never had this problem during the 4 years living in this house. I mean before his trouble shooting the systems were functional and properly working. To make the story short, as my request, he came back to check the system. He reset one of the furnaces and the thermostat started working . He was expecting that the system will work in a few mins but unlikely it did not. So, he jumped outside to check the unit. He noticed the fan was moving very slow and he felt the heat! He disconnected the power to not make more damage to the unit. Then he claimed that the capacitor needed to be changed and I told you in advance in your quotation. He basically didn't know what he did to the system and he did not take the blame! As I mentioned the system was working fine before his interference! Then I asked another technician to check the system. He couldn't tell what the previous technician had done. Afterwards, I contacted the office to talk to the manager. He talked to my brother and he didn't take the responsibility for the damage his technician caused to our system.
I DO Not recommend this company to anyone! Please stay away from them! They are not trustworthy and their technicians do not know their job well. They find the ways to over charge you for replacing parts.
They are terrible!! I wish I was reading their reviews on yelp before hiring them. I would be in a better place.

Amy R.

1/26/2022

I had a plumber come out for complaints of sewer gas smells. He said that it was most likely a problem with the plumbing vent. He would have someone call me from the company to help. The representative called to schedule an appointment fix my bathroom fan. Not the problem. I had to go through various people to figure out if they could help with the real problem. The answer was no. At no time with the plumber did we discuss the fan. Just an attempt to upsell while also being totally useless to help with the actual problem.

Matt M.

02/10/2022 12:00:00 SA

Had them do exterior duct/vent work. Got outsourced to a subcontractor. Had immediate issues with the dryer no longer drying. Subcontractor came out and told us it was impossible that anything they did could have caused
our problem. Contacted central office and was referred back to subcontractor who refused to acknowledge any responsibility. Never using them again

Rene R.

10/19/2022

I will never use this company again. They value time and money, just not yours. They will overcharge you and try to sell you everything but the kitchen sink. They will claim thing that goes wrong was perfectly reasonable, while admitting that you have every right to be pissed. They will ask you of you would like a discount and then tell you they won't give you one. So instead of customer service, they add insult to injury by having someone like Michael M. explain to you what happened and why, despite the fact his recitation of what happened had nothing to do with your actual conversations and experience with technicians, but instead is based on his wisdom gleaned on years of experience. Ex post and condescending explanations from someone who wasn't there and that don't represent the facts of what occured is oddly unsatisfying. Being asked if you want a discount based on a horrible customer experience only be told that they won't give you more than $100, which is a fraction of a $4000 bill is insulting. I don't blame the technicians. I blame the company. Once they have your money, they no longer care about the quality of the services they provided or your customer experience--and they don't care if you know it. They need to do better. And life is too short, money is too hard won, and home repairs are too inherently stressful to every do business with a company like this.

PS. You should check their reviews and BBB complaints as well. I wish I had.

PPS. Below please find the complaint to which I essentially got the response of here's $100 and go eff yourself:

I have concerns that you upsell products and services without ensuring that the underlying issue is actually fixed. I requested a technician because I did not have any hot water and the bad fuse light was on. I suggested it was an issue with the fuse/electrical. However, the technician said that the issue was that my hot water heater needed to be replaced any tried to upsell me on a number of other things. After the new hot water heater was installed as a well as few other items the technician recommended, I still did not have hot water and was told that issue was electrical. The bad fuse light is still on. I still don't have hot water and I am told that an electrician will not be out until Thursday.

Of note, the technician who came in noted that I needed a new pressure regulator. In April, I had someone come out because I had ringing in my pipes after the water was shut off. I thought I needed a new pressure regulator. I was told that my water pressure was fine, but was upsold a new, overpriced faucet as a means to replace a leaky faucet. The drain on the new faucet system broke within a month. And I am still uncertain as to whether I need a new pressure regulator.

Because your technicians seem to focus on upselling, it is unclear to me whether I can trust their advice. And, today, I have spent $3000 for a new hot water heater. However, I will have to go two days without hot water and still may have to pay a significant amount of money for electrical work. I would have liked to have the option of fixing the electrical issue and findings someone cheaper to install the hot water heater if I still deemed it necessary. Or alternatively, I would liked to have known that I would not be able to get an electrician for 3 days and use that time to see if someone could have solved the problem sooner.

I have been told that someone would reach out to me to see if you could offer me a discount given that my experience has been less than satisfactory. I look forward to hearing from you.

Man S.

07/08/2020 12:00:00 SA

You get What you paid, impressive replay from the business on my review. In other words You get what You paid for.

I give them five stars for the humorist response, and evidently, client feedback is seriously taken.

Jess P.

09/12/2022 12:00:00 SA

Never showed up to the appointment. Never got a call from the office as to why they weren't coming only a test saying a tech was on the way and never showed up. Customer service is horrible. Not reliable, do not recommend.

Peter R.

4/28/2021

Its been an unpleasant experience since the beginning. What started as a $1,000 est. for a new water heater turned into $8,000 to replace since moving the HFAC to install water heater would essentially cost the same amount as a new HFAC. Not much of a choice when you are gonna get hit with $4,000 to move a product you didn't install.

In short, the worst part has been their customer service. Their command center doesn't communicate well with their technicians. I said from the initial implementation that I wanted a different thermostat which they said they would replace but didn't happen. Then they come to replace filter and they didn't even bring the right filter or address current request to replace thermostat.

I wait for technician to go to store to buy right filter even though they had original invoice with product number, and then he leaves and I realize he put a code on it without telling me the code.

Now waiting for their command center to call me back, after promising me they would (they didn't) and burning up in my house at night because the $8,000 HFAC I paid for is rendered useless.

Moral of the story, don't just take a friends recommendation. Do due diligence for a effective, efficient company that isn't Michael and Sons.

Patricia M.

8/13/2022

Emergency 24/7 service is a joke. I had an emergency plumbing problem with sewage backing up in my basement. I had called for service and received an appointment from, 3:30-6:00 pm on 8/13/22. No one ever called or showed up for the appointment. There is no reason to schedule an appointment when you cannot come to the house. Total scam!~

Michael M.

5/13/2021

I was visiting my daughter in Alexandria and since I have a remodeling business in GA I get to handle all the problems. We had an outage of one of our air conditioners on 29 April. Our normal AC company could not come out until Monday. So I called Michael and Sons since the could come out the next day between 6 pm and 12 midnight. The technician showed around 8 pm. He diagnosed that the compressor was bad and that we would need a new system. On Monday I had my normal company come out to give a second opinion and quote if we needed a new system. The found that there was a bad capacitor. Fixed in less than 30 min.
Either the tech was incompetent or trying to sell a new system we did not need. (dishonest) Take your pick, but use someone else. I called to talk to a supervisor 4 times over 2 weeks without any luck. No communication if there is a problem. Avoid

Gustavo R.

9/29/2022

Plumber samer hamza was unprofessional. He called me around 1pm to see if I was available when I scheduled an appointment for 330 to 6pm. I told him I wasn't and then said he'll wait for me. By the time 330 came he called me asking where I was at and I told him I wasn't home. He said he couldn't wait anymore because he already waited for a hour and a half. When I emailed them about it I had someone named donna harwell email me back only to confirm if he came to the house or not.

Angelo A.

10/22/2022

We have used Michael & Sons for many years, but our last experience guarantees that we will never use them again. Representative came to my house because there was no electricity coming into my new dishwasher, while it was fine with the old one. Charged $626.88 for Complete Circuit Restoration, when all he did was check and press a GFI switch. Also charged $181.88 to Install customer provided switch or receptacle, when all he did was leave the dishwasher's direct electric connection just like he found it. A charge of $808.76 for work that was not even performed is truly outrageous. Beware of this merchant.

Aja G.

01/09/2022 12:00:00 SA

The first appointment scheduler was very professional. The representative dispatched to me was not only late but did not follow my directions to get to my house. He stared the company has their own gps or mapping and he couldn't use Waze. Based on where he was he should have only been 5 minutes away. While on the phone he asked what my AC issue was, I stated that after several repairs I wanted to look into replacing the unit. He then states that he cannot come out for a repair and that he can only do a replacement estimate. At this point I'm questioning if he's deaf! I just told him what I wanted and furthermore why wasn't that information provided to him by the dispatcher?????
Once he did not arrive after 10 minutes, I called him back and he did not answer. Next, I called the dispatcher back and she placed me on hold to call him. When she came back to the line she told me she could not get him on the phone. She then asked what service was being provided for me that day. At this point I'm growing extremely frustrated because all this information was provided when I first called. She then goes on to say that this appointment is for an estimate to replace the unit and is not a repair call. At this point I think every employee at this company has a hearing problem! I've been advised her to cancel the appointment and let her know that I would be contacting corporate about this issue and that their service was no longer needed. She then attempted to salvage the appointment but I was no longer interested. I ended up finding a company that provided a great service for a great price. If this company has gotten too big to provide excellent customer service to each person then they may need to consider outsourcing some of their prospective clients to other companies.

Sachi M.

2/24/2023

the technician came 5 times to look at our heating system that wasn't working (that they had installed a year ago) and couldn't fix the problem. He cut open one of the pipes to let the outside air flow in. another company fixed the problem and reconnected the pipes properly. Michael and son came back to take a look and they wanted to charge $350 to install a collar to prevent carbon monoxide poisoning. really? when their complete incompetent technician cut open the pipe didn't lead to carbon monoxide poisoning but when someone else properly fixed the problem, you claim that a small crack (not the open pipes) lead to the poisoning? and the manager who called me to resolve the disputes was a total jerk - all be could say was that he trust his guys (the complete incompetent technician must have felt stupid for not being able to fix the problem and was told by another professional that he did a lousy job but you don't then try to charge money to your customer by claiming some bogus excuse. That only makes him even more unprofessional to the point of being malpractice and fraudulent). I've been pretty disgusted by Michael and son in the past (with their effort to sell you all the useless services and charge exorbitant price for them) but this one tops them all. Stay away if you can!

Allie K.

6/14/2022

I have a number of bad things to say about this company but at the end of the day, they are just unreliable and not good at their job. They'll make appointments months in advance, and then the day of no one shows up. When you call to ask for an update, they have a laundry list of reasons- the technician is sick, they accidentally put you on the calendar for the incorrect service. In the case you actually GET someone to show up on time, they often don't know how to do the job you booked them to do. I would highly suggest you go somewhere else if you want to actually get the job completed correctly.

Andrew K.

07/11/2022 12:00:00 SA

Outrageously expensive for very poor service. We hired Michael and Sons in Charlottesville to fix a clog in our bathtub. They charged us over $300 for less than 1/2 hour of labor (just to snake the drain) and did not even fix the problem. When we called back to let them know that it was still draining slowly and clogging, they said that they would charge us to come back and inspect the problem that they didn't fix the first time. Total waste of money. Do not use this company

Cassy W.

1/17/2021

I had an issue with a leak underneath my bathroom sink which caused a large puddle of water before I noticed. I shut off my water, cleaned up the mess and turned to YouTube for the answer. Following instructions, I was able to take apart my pipes, clean out a portion of it and ALMOST put it back together. Two of the pieces would not fit back the way they did before and when I did finally get them together, the leak was still there. So I called Michael and Sons.
The girl on the phone seemed very frustrated and like she did not want to be working. We arranged a time for the next day, then after we hung up I received a text message with a completely different time frame. I had a meeting during this time, forcing me to call and hold for 40 minutes to determine what time someone would actually be over and ensure it did not interfere with my work schedule. I was given the time 1:00-3:30 the following day.
At 3:40 the next day, there was still no plumber. I called again and waited on hold to find out when a plumber would actually arrive. When I finally reached someone I was told they were at the job before mine and would be over after. An hour later, I received a call that someone would be here in half an hour. So 5:30.
The plumber came in and after a brief inspection said I almost fixed the issue, but placed a piece back on upside down when I reassembled my pipes, causing a different small leak. 5 minutes later, the issue was fixed and the sink was running.
I thought all was well until the plumber told me a valve actually had a leak as well and needed to be replaced. He then offered to do it on the spot. I showed him where my main water shut off was and he said it was very rusted and didn't know if it would actually shut off my water or that he would be able to turn it back on afterwards and suggested I call my HOA and have the water turned off for my condo building so he could repair both valves. At that point I told him I would need to schedule that for a later date, because my condo association closes at 5. After this, the plumber then took another look at my bathroom sink and MAGICALLY the valve is no longer leaking. He tried to offer an explanation for this, but it really just seemed like he was trying to upsell his services, which I think is unfortunate.
Although I didn't have a terrible experience and my issue was fixed, I really worry that this company is shady in their recommendations. I think if I had future plumbing issues I would consider looking elsewhere.

Lou D.

5/27/2022

Incompetent technicians. A technician came to fix a leaky faucet in the kitchen that was dripping water into the cabinet below. It was one of those new Pulldown Spray Kitchen Faucet we had replaced 5 years ago after a house fire. The technician said we needed to replace the faucet and get a Moen. It was to cost about $600 for them to replace it, and possibly some other parts of the faucet under the cabinet that he pointed out in plumber's language I did not understand that could run it up to $900.00. At work I told our custodian what the issue was. He told me it just could be the line running into the faucet and maybe a washer. I unscrewed the end of the faucet and found the washer loose. Within 5 minutes I tighten the washer and it is working fine. No more leak. The technician did not even look at the washer or bother to take the nozzle off, and I could have spent $600.00 to $900.00. There is no more problem. Crooks looking to make money.

Steve H.

01/04/2021 12:00:00 SA

On a Sunday night, we found a leak in our basement traced to the water supply coming into the house. Called Michael's and Son and they couldn't get anyone to the house until Monday at 10:30a. Luckily, the county turned off the water to the house Sunday night.

Michael's showed up on time. They charged us $975 for the repair which took 3 hours and used parts I could have picked up at Home Depot for a tenth the cost.

They clearly took advantage of our situation. I will never use them again. I already have warned neighbors not to use them.

Barbara S.

12/08/2021 12:00:00 SA

wanted over $500 dollars to replace old dishwasher with new one. Matter of disconnecting old dishwasher and connecting new dishwasher up. My husband and I are too old and have artificial joint otherwise would have done it ourselves. Talk about gouging.

Katherine M.

1/23/2023

I attempted to use Michael & Sons for to remediate a mold issue that was caused by a water leak. The project required multiple departments from inside Michael & Sons. There was zero coordination, each department operates independently and it was impossible to get anything done. I canceled all appointments and requested they close my file October 17th. I paid all invoices I had outstanding with them at that time. Fast forward to January 2023, I was contacted by their collections area due to an outstanding invoice of $820. When I questioned where the invoice came from because I had never seen it and was unaware I had any funds due, I was told it was a 3rd party invoice for services rendered and I or my attorney was free to speak with their team if we had questions. I let them know I had never received the invoice in October or at any time since. I received no emails or phone calls until about the charge until January 2023. Don't use this company - they will come back to you 90 days later with invoices you never knew you had and demand payment. And this on top of the poor customer service and ability to complete my project. STAY AWAY!

Rose K.

5/25/2022

Called in a plumber to find/fix leak. Plumber (named Tuman) did not have moisture detector (electrical tester) and so just started cutting holes in my walls near the bathroom, in the hall and eventually in the bathroom ceiling. Also went upstairs and cut a hole in the upstairs bathroom. All this cutting would have been unnecessary if he had the moisture detector -- obviously didn't care because he then tried to have M&S restoration come along and patch everything! We told him the leak was in the half-bath where he eventually found the leak and fixed it. But we were left with a $1200 restoration bill after paying $1200 for the repair and $200 for the search fee -- which simply involved him cutting holes in our walls. Very poor practice.

Quentin T.

10/02/2021 12:00:00 SA

Thivies on a mission to get your money. Received a quote of $6,100 for a gas hot water heater replacement job. The write up had no price break down just what they would do and a total. Obviously I call two other companies for quotes and both were in the 3000 so I don't understand why this company was so high. If it quality and customer care you sure didn't show it when you visited my house. They were in and out with no real explanation of anything. They will never step foot in my property again.

T S.

10/04/2021 12:00:00 SA

Called them for an hvac unit inspection and had the technician come in who was very unprofessional. I needed an official document to send to my HOA and received the below. Don't use them if you need your HVAC checked

Stan C.

10/29/2021

TERRIBLE.

My last experience with these guys was awful. Thought I would give them another chance. My own fault for not reading my own review from two years ago (below this one.)

Appointment today. Straightforward: AC and heat inspection.

Appointment was from 10 to 12. Annoying, but fair enough.

10:00 No one here. No problem.

11:00 No one here. Still have another hour.

11:30 very nice lady calls : says my guy is running late. OK, it happens: maybe a problem at the previous place.

12:00 Nothing

12:30: Nothing

1:00 Nothing

1:30 Nothing.

I finally call them. Your technician is running late. Really? Gee, ya think? Wow, hadn't noticed.

2:00 Nothing

2:30 Nothing

3:00 Nothing

3:30 Nothing

4:00 Nothing . Note: this is now SIX HOURS after my appointment started.

4:15 Email comes in. Unfortunately we will have to reschedule you. For ELEVEN DAYS FROM NOW.

These guys SUCK! Do not use them. Ever.

John S.

6/28/2022

Unbelievably awful company and service. I spent a fortune on a new HVAC system and it breaks every other month or so. When I need an appointment when its 90+ degrees out and the AC is down, the soonest I can usually get is two weeks away. They have also cancelled appointments on me minutes before they were supposed to start. Good luck getting anyone on the phone too, wait times regularly exceed an hour and they won't connect you to anyone other than a call center scheduler.

Jane P.

3/17/2022

We had a leak in a PVC pipe in the basement. To replace a 3 ft plastic pipe, I was quoted $700.00. Yeah, right. I said no and then was quoted $359.00 to cut into the existing pipe and replace the piece that was leaking. I should have said no, paid the $69.99 service fee and then done the job myself. ( YOU TUBE ) But I paid the $357.00 for a very simple job that took about 20 minutes. Wrong, just downright wrong to charge this much money. Never again.

Selcuk K.

9/16/2021

This company is so expensive. They put 4 outlets, 3 of them GFCIs and they charged $1037 for one hour work! Stay away from this company. I also contacted Maurice from customer relations he didn't help. He is very unprofessional.

Robin U.

11/14/2020

We have had several situations that we have used Michael and Sons for. We have had heating and air maintenance, plumbing repairs, and even our water heater inspected.

Each time scheduling an appointment was easy. They have always been flexible. On one occasion the technician was running behind on the appointment before ours. A representative called to let us know, and when the technician was on his way he called to let us know.

Each time the technicians came with the materials they needed for the job and got straight to work. They were all polite and cleaned up after the repairs. Those that came during the Covid 19 pandemic followed protocol by wearing masks and gloves as needed.

Each time the repairs were explained to us in advance. While they did offer additional services they never pushed us to purchase them. After the repairs were done they went over everything with is and emailed a detailed receipt with photos.

Don W.

7/19/2022

We had a well pump replaced the end of May. After the replacement we could not run the dishwasher and washing machine at the same time. We lost so much water pressure. We called Michael and Sons and told them about the problem. They finally came out a month later and put in a bigger pump but was not big enough to fix the issue. The original plumber that came out never checked the size of the pump that should have been put in. We have been a customer since at least 2008. We have spent over 50,000 bucks to them for various jobs. They will never get another penny from me. I AM DONE with THEM

Erin J.

8/18/2020

Nopety nope nope nope. Michael & Son sent three plumbers on three visits to my home. The issue was a bathtub that did not drain. The first tried to snake it, said he couldn't and that pipes would need to be replaced. The second was supposed to be able to replace pipes and was completely unprepared to do so. He sent a third to try snaking it again. That did not work, and the third agreed with the first that a pipe would need to be replaced.

Replacing the pipe involves cutting into the neighbor's ceiling below. I get them on board, and everyone to agree to a 10 a.m. to 12 p.m. window. Noon rolls by and no plumber. I call, and he's about to leave a job so it'll be about 90 minutes. 2:30 rolls by and no plumber. I call and speak to a supervisor who refuses to take responsibility and has to be asked four times to put me in touch with customer service. Customer service is very nice and says another plumber, a better plumber is on the way. At 5:50 I get a call from that plumber who said he's at home and just got the ticket.

Forget it.

I scheduled another service to come out. Their plumber snaked the drain and my shower is now draining. No pipe replacement necessary.

Rafael B.

8/26/2021

Do not contract this thieves. How much do you think is reasonable to change an exterior water faucet? 30 minutes job...$450. Worst thieves Ive seen in my life.

Daniella M.

08/11/2021 12:00:00 SA

Terrible service. Don't waste your time and money with this company.
My Carrier compressor (air con) stopped working and since it was still under warranty I was advised by Carrier to reach out to an authorized Carrier dealer. Called them and explained I needed URGENT service due to very hot weather and was assured they would be fast in fixing the problem.
They had someone come out to take a look the next day. The technician showed up and diagnosed the compressor was not working but instead of fixing the problem he said he would have to send another technician out for a second opinion. The second opinion technician was not available to come out the same day. Why the need for a second opinion is beyond me. Sounds like the company does not trust their technician's work; and I already had 2 other companies come out before them and by then had 3 different diagnosis stating the compressor needed to be replaced! Talked to a supervisor that did nothing to help.
I should have been advised there would be a need for a second opinion and things would not be resolved in a timely manner when I called to schedule and explained the issue was urgent.
Will not be using them again.

Gregory G.

5/31/2022

I have never been so discussed with a company as I am with Michael & Son!!!! I purchased a new HVAC system from them less than 2 years ago. They installed and everything. No one outside of that company has touched my brand new HVAC system. So you would think since the last HVAC system lasted for 15yrs (bought from another company) that my 1.8mos old HVAC system would work well. WRONG!!!! These jokers have made atleast 6 service calls to date, with another scheduled for this evening. This was a follow up to last week's service call for the same issue. AGAIN....a new HVAC system. To couple poor quality of product and service, they have sent my conflicting service appointments- changing the time without informing the customer. When I called it was a system glitch. Poor internal operations reflect in the level of quality in work performance. I wish I never used Michael and Son. However, they do have a nice commercial just don't live up to the dream.

PS - They are quick to try to sell you one of their service packages. Initially, I purchase one for the first year...a complete waste of money!

Jane C.

5/29/2022

The quotes were so high, it seemed like a joke. Sorry I didn't read these reviews first.

Enzo C.

5/28/2022

This company is absolutely terrible. I called when I had a problem with my AC. They gave me an appointment for 10 days later (they told me I could pay double the amount for an emergency appointment that could happen sooner). I was given a window from 4-6pm for the day of my appointment. No one showed during that 2 hour window. I called multiple times and they kept telling me the technician was on his way. He finally arrived at 10:45pm! He left at 11:45pm without being able to fix my AC after looking all around my house. I will never call this company again.

Jake G.

8/17/2020

Not happy with this company at all. They came & got us to sign up for services and then charged us $175 to cut a hole in the ceiling to look at a leak. We were pushed into a decision as we did not have electricity. I am going with a different company as we have tried & failed to schedule 4 times. The estimated cost for panel replacement is $1700 more than the competitors. They also charged $300 for a permit that other companies get for $189.

When I called to complain & try to get money back they said I could talk to a manager. Then they said someone would call me back. After two days nobody called. I called and was connected to a full VM box of a manager and it hung up.

I had asked the lady on the phone how she was doing and she sighed & said that she'd just been on the phone a lot.

I recommend you go with other folks for electronics or plumbing or HVAC. This company really doesn't care.

Update: 8/17/2020, the technician just called to try and schedule the installation. Clearly there are communication issues! Nobody has ever called me back other than him.

Lisa B.

11/22/2021

I would not recommend them. Their sense of urgency is missing. Even though I found the part for them they are holding fast to it's not their part even though it's a verifiable distributor. Do not give them your business. They will give you standard non committal answers and managers do not return calls. I'm in property management with a national company. The lack of service or desire to figure it out just isn't with this organization. I have no heat. If my pipes burst their answer will be it isn't our problem.

Thomas L.

8/18/2021

I hired a technician to come out and install 2 smart switches with dimming functionality. He recommended one, we installed it, and it did not perform the functions I asked for or wanted. I paid the invoice prior to noticing the functionality was lacking. Given the pandemic, I decided to correct the problem myself by replacing the switch he recommended with one I found and installed it myself doing 20 minutes of research. They have no mechanism for a refund if the tech does the job poorly or incorrectly.

Avoid.

Becky F.

7/31/2020

Let me just say- everyone is very nice, polite and does the job proficiently. But here is my beef.

SETTING: refinished basement, AC unit and water heater in an enclosed , unfinished area with floor drain for AC UNIT.

PROBLEM: Floor drain clogged and AC unit condensation flowing all of area and into carpeted area. I called this service.

I called at night and of course they are all busy with emergencies. Our man arrived at 1:30 AM. Had to drive from Maryland to Springfield VA. He took care of the clogged drain but was concerned there was a foundation leak. Water was in an area where we'd had a previous leak and has never leaked since. due to repairs. However, there was a possibility of something else occurring, as in settling of the lower level of the basement floor ( split level home)

We gave him permission to tear out wall board to check the area, and saw water in areas where the foundation meets the floor. So the idea was to get someone to check that out- as he described what might need to be done. ( This was his own opinion but at 3 in the morning, things get blurry)

The bill for cleaning up some water, unclogging the drain and tearing out the wall board was over 700 dollars.

This morning I went back into the basement and checked the area. It was raining and had been raining for quite a while. The situation on the floor had not changed since he'd cleaned it up in that corner area. So it didn't seem to be the foundation after all.

BUT I noticed there was water coming from under the AC unit that was not there the day before. And it had seeped into more carpet. I looked at the unit and saw water on the doors. As I looked up.... towards the upper area, I noticed that the drain pipe was dislocated from the AC unit itself, and had probably happened when the plumber was moving the drain cover to work with unclogging the drain. None of us noticed that when he was working.

So the drain pipe was accidentally disconnected and condensation seeped from the unit onto the floor and into more carpet in the living space. No more water had appeared near the foundation.

DEDUCTION: and pretty much the solid truth, THE ONLY ISSUE WAS THE CLOGGED DRAIN. The man who came was nice, polite gracious, and full of information. I can't blame him for anything but the fact that he should have been more careful with that drain pipe and checked it out.

So I have even more mess than I'd had before.

SOLUTION: 1. Stanley Steamer is coming, as originally planned to removed water from the carpet, etc. 2. I am going to call the reliable people I know.. who have worked in my home before... to repair the wallboard that was removed.

OPINION: I'm sure this is a reputable business. But a word of caution, make sure you keep an eye on everything that goes on. And if you can avoid it, ( and that's not always possible) wait until you've had a good night's rest so you are not up all night long, tired, worried, and not as alert to issues that could cost you more than they were worth and were not necessary to begin with. In my case I knew water was everywhere and had been for a few days and had to get someone in there. I set up both appointments for plumber and cleaners at night for them to come. An entire room and it's furnishings were at stake.

Catherine B.

3/15/2019

This company is completely incompetent. Go elsewhere for any and all electrical needs.

Here is just one example of this company's incompetence. They installed a smoke detector....and left the old one there!

Marcy L.

3/30/2022

Plumber came to cap gas line to grill yesterday. Forgot to turn gas back on. By middle of night house was at 58 degrees. Also no hot water. I am disabled and in chronic pain. Supervisor will not give an inch on when tech will come back. Can you see me shaking my head in disbelief?

Christopher A.

06/04/2020 12:00:00 SA

My wife and I bought an older house late last year, and knowing we would need ongoing help with plumbing, electrical, and HVAC issues, we enrolled in the Michael & Son Home Care Agreement. While the customer service front line people and technicians have nearly always been wonderful, the overall experience has been terrible. I'll take the past week as an example. As temperatures started to rise last week, we noticed our upstairs air conditioning wasn't cooling.

Our service window was 8am-10am, so we planned our day accordingly. With Michael & Son, you should always assume the delivery window is actually Pacific Standard Time. Around 1 pm, the technician arrived (the one we were supposed to have called in sick, and nobody let us know about the delay). A technician finally came out and found that the AC circuit board needed to be replaced, so left and let us know that the parts department would be sending out someone to fix the issue. This was Friday around 1:30.

After no calls or updates, we called late Friday afternoon only to learn that the parts department closes around 4. Someone would call us with an update that weekend.

Can you guess? No calls.

We call back Monday, and they found the part with a supplier, asking us if we wanted to pay $75 to expedite the shipping, and that if we did so it should arrive Wednesday. Since temperatures were set to get to 92 on Wednesday, we agreed and had it expedited. We also asked that the HVAC manager call us about the late service and lack of updates.

We called back Tuesday to ask why the HVAC manager hadn't called, and were told he was just stepping into a meeting and would call us soon.

Wednesday, no calls or updates. I called in the morning asking for an update, and was told the manager would call us. But at least the part was set to arrive that day by UPS and a technician would be out once it's on. I called back in the afternoon, and was told they didn't know where the part was and had no tracking number. They weren't sure because the parts department... had closed for the day.

I called back this morning (Wednesday). Still no word, no updates, no idea where the part us.

The key problem with Michael & Son is not their front line folks, who again are usually great. It's the overall management of the company. Nobody appears to own anything. Nobody is in charge of a problem. So here we are, on our sixth day without air conditioning upstairs, a HVAC manager who refuses to call us, and no updates on when we might have air conditioning. Oh, and no idea where the part is.

Liz and Adam P.

10/20/2022

worst service ever. after two months of trying to get feed back on when they would fix my HVAC, a 3 year old unit that even Carrier couldn't understand why it was delayed, another company came in one day and fixed it. completely incompetent bunch of individuals.

Mr T.

1/23/2022

Do NOT trust this company. My friend worked for them. He was on a call which ended up being a blocked pipe but he was told to break the pipe and then give a price to replace the pipe. Companies like this who cheat people should be brought up on criminal charges. If you need an HVAC guy try 703-786-1300. For plumbing try 703-323-1776. I can't vouch for everyone at the plumbing company but I know for sure the manger is honest.

Lily B.

4/17/2020

I hired Michael & Sons years ago to replace my kitchen faucet. They charged me $600 for the service, and I was upset with the price since I was obviously being overcharged. Due to this, the contractor gave me a discount and said he fixed a plumbing issue with my dishwasher with no extra charge.

Today, I started having issues with my kitchen plumbing, and hired another contractor. He said the last person to work on this did not properly seal the pipes or tighten the bolts.

Anas B.

7/26/2020

Frustrating service and SCAM dispatch fee. We had a small leak in the shower hose, basically a small job for any beginner plumber. We were told that they can actually do the job and if they do any work then there will be no dispatch fee. First the plumber shows up to the apartment with no tools in hand... Hint no intention to do any actual work. Proceeds to telling us that we need to buy plumber tape and then fix it ourselves..!!? Then eventually asks if we had any tools and borrows a plier. He scratched the tile and the finish on the hose and then says we need to replace the hose. Happily then collected the dispatch fee. So to sum up, more damage and nothing fixed, and a 89$ dispatch fee above it all. Avoid at all costs!

Jay A.

05/12/2021 12:00:00 SA

don't let a minor issue turn into a costly repair their message says. Well, I called about a 3 way PVC pex crimped fitting that was dripping intermittently and needed changed out. nothing major. an hour ahead of the appt I turned off my water main, turned on the cold taps in the house and drained the water.

their agent arrives and an hour later he comes up stairs. thinking he's done i get ready to grab my wallet, but turns out he hasn't even started yet. he started to cut the pipe, water went everywhere, how i have no clue. he says the main shutoff valve wasn't shutting off water properly, news to me.

well, he let water drain all over our washer and dryer, which were directly below this 3 way that needed fix. a half inch of water on the floor. he says they'll be fine, they're washers and dryers. i noted, well, the water usually stays inside the machines. 2 hours later, zero progress was made whatsoever. the original issue hadn't been fixed, this mysteriously bad shut off valve hadn't been fixed. the agent was just sitting in his truck, looking overwhelmed. frankly, I believe he was trying to wait out the remainder of his day so someone else had to take over.

i called the main office because i was concerned about the lack of progress. the office informed me he was 'wrapping up and just doing paperwork'. i told them NOTHING had been done yet, he had been spending more time in his truck than anything. 2 hours and zero progress, in fact the situation had gone remarkably backwards.

turns out the agent was waiting on another tech to help, he said he didn't have a 3/4-3/4-1/2 pex T with him. Had i known this, I'd have run up to our local hardware store and picked one up just to save the time.

I used M&S 'back in the day' when they seemed to be a smaller company. maybe that wasn't the case, but the perception was there at least. The amount of stress this small job caused was pretty remarkable, and it ended up costing me easily double what was originally quoted, which I was very unhappy about.

Katheryn H.

5/19/2021

After being two hours late, the tech informed me that I not only had to pay $70 for the dispatch fee, but a $285 fee for him to tell me how much it would be to fix a flickering light bulb. So he wanted me to pay close to $350 just to quote a repair. That wouldn't include the price of fixing it. The tech told me both of his managers were out sick when I pushed back on the charges. The dispatchers should let customers know that the dispatch fee is just the start and that getting a quote is a separate charge. Very frustrated by this experience - I did not expect to pay $350 for a quote to get some work done.

Tony R.

5/19/2021

Sent a guy out today for AC check . Scope of work was to clean motor area and vacuum A/C compartment. He did none of that. he looked at it charged me $50 to say 2 # low on freon.

Said its $500 ( approx) to add 2 # of freon.

Really as thats false advertising and also not good for service.

I have used these guys in the past , never again and would like a refund.

TR

Yuan W.

04/04/2020 12:00:00 SA

Don't be fooled by their name, they are not local business, it is a big corporate and they out sourced their call center to people have zero knowledge of what they are doing.

I basically told them exactly the issue with the HVAC, and the guy picked up the phone said I need a technican, and when the techincan showup and took a look at the system and said they do not work on havc with zoning system that is not done by them and happily charged me $89.

Joshua W.

04/08/2021 12:00:00 SA

I wish I had seen the reviews on here first. For some reason this company has excellent reviews on google. I left a lengthy review on google explaining my dislike for my tankless water heater install. I may or may not update it depending on how they handle my complaint.

Matthew K.

1/28/2020

This place has INSANE prices!! Recently had them come to my home for an issue with my sewer pipe. I was having issues with the water not exiting my home.

They came and tried to charge me EXTRA to run a camera in my pipe. I verified that it was included with the answering service on THREE SEPARATE OCCASIONS. To the point that they said how can we give you an accurate estimate if we don't run a camera to see the issue.

When they arrived they not only blocked my driveway so that I had to park down the street, but they were less than friendly. They came in and said that ONE FOOT of pipe had to be replaced. ONE FOOT that was outside of my home, but since they didn't want to hand dig (my cleanout is under the porch) they would move the pipe at the cost of over $8000!!

I even asked them how much to replace and exposed cast iron pipe (10' piece that was exposed. I wanted it to be replaced with PVC..simply put they had to cut the pipe out (no support nothing just cut and replace) and was quoted near $1000!!

When all was said and done I called a bunch of other places and they all agreed that price was insane!!

In short, I found another plumbing company locally who replaced the 1 foot section and charged me $2000!

Shop around folks!

Steve P.

06/08/2021 12:00:00 SA

Electrician was on time, communicative, very nice guy and did a good job. No complaints with the service or competency.

However, the prices are downright obscene. A simple change to a GFI outlet - retail in the 20 dollar range - should not go for upwards of 300 dollars. It is honestly embarrassing that a company would charge that much for a job that takes 30 mins max and parts that cost 15x less than the final total and wasn't even an emergency job.

I chose to go forward given time constraints but am hopeful others won't make the mistake and avoid them at all costs. Worst pricing I've ever seen for home repairs in my 15 years in DC

Jackie M.

02/08/2019 12:00:00 SA

I realize that Michael & Sons has gotten a mixed bag of reviews, many of which are negative, however, I have to give them 5-stars here because my experience with them was great.

I recently purchased an older home in Arlington and made the unfortunate discovery that the main water line going into the house was leaking (quite substantially). It was causing major saturation of the ground soil which was, in turn, flooding my back yard and parts of my basement. Not to mention, my water meter was spinning out of control and resulted in the water being shut off to the house until the problem could be resolved. NOT A GOOD SITUATION!!!

Not sure how to deal with such a big plumbing job, I called Michael & Sons because I heard they were good with things like this. They sent Arturo Garnica out to my property to quote the job and give me a detailed run down of what it would entail - which I was glad to hear didn't involve digging up the whole front yard and parts of the foundation. The work was scheduled for the following day.

Michael & Sons sent two men to my property to do the work (Matt & Steve). The job entailed: demo'ing the sidewalk where the water meter was located, one small section of the basement where the water line entered the house, disconnecting the old line so it was out of play completely, laying new copper pipe underground using some fancy technology, putting a pressure valve on the new interior pipe, and an up to date/up to code shut off valve on the interior pipe ... then having Arlington County come out and inspect the work and putting their seal of approval on it before re-cementing and sealing up the sidewalk and my basement.

This job was completed in 2 days (inspection, cement, and all). The water is back on and my leak problem is solved. There is no water in my backyard or my basement. My relief in getting this problem solved and fixed so quickly cannot really be expressed appropriately in this review.

Was it expensive?? You bet. Did I shop around? No. I was in a panic. But Michael & Sons did great work and their people were professional, knowledgeable, and answered all of my questions. Their work is also guaranteed for 20 years (parts & labor) and lifetime for the copper water line.

I honestly can't thank these guys enough for helping me and if I was overcharged a little bit, so be it. They saved my house!

K H.

04/02/2021 12:00:00 SA

04/09/21 - Turns out the original tech not only tried to scam us on the water heater he may have also ripped us off on the bathroom repair. If Abdul Rau** from Michael & Son shows up at your doorstep be extra vigilant or better yet send him away!!

I wish there's a zero-star rating on Yelp. 4 months after Michael and Son supposedly fixed the issue, our bathroom is leaking again. They had the gall to charge $500 for this shoddy workmanship. Save yourself some headache and hire someone else's!!

Tony W.

2/20/2021

Called to perform the $49 preventative heating system check for my mother's home. Of course during the check the technician found an issue charged an additional $89 to cleaned my furnace and gave it the all clear. Within a couple of days no hot air was being produced. Called to have the technician come out to check his work (although when the appointment was made I was told that there would not be a callback charge) and the technician billed my mother for another $89 to tell her that a part was bad and would need to be replaced. His recommendation was to replace the furnace. He would send a salesman out to give us a quote. Salesman comes takes a photo and leaves. No quote was ever provided. I will be making a complaint to the Better Business Bureau against this company for charging my mother twice for the same service. This practice just doesn't seem fair.

Yolanda J.

11/23/2019

If I could give zero stars I would! Called them three days ago for a plumber to come look at my kitchen sink that's backed up. They said their earliest appointment was two days later so I scheduled for a time between 10-2:00. My husband stayed home from work and they never called or showed up. When my husband called to check the status they said the plumber's last call was taking longer so they rescheduled for Saturday between 12-4:00.

Today is Saturday and it's 4:00. Again, NO CALL and NO SHOW!!! I am livid! We have used this company on several occasions in the past and have never had this type of unprofessionalism.

When I called to see what was going on this time the lady says that the plumber came out and we didn't answer the door. I told her we've been waiting for two days for someone to come and this is unacceptable. I've been holding on the line for 30 minutes waiting for her to reach the dispatcher.

PLEASE DO NOT CALL MICHAEL AND SON! Their customer service is horrible and they are highly unprofessional and have no respect for your time.

Lr M.

02/01/2022 12:00:00 SA

I used them during my Florence hurricane. It was staff from Virginia, but the owner here was handling it. They came to help clean my house. They charged 6000 dollars, they received an 3000 from me and I would not pay anymore. THEY STOLE OUR STUFF DURING A HORRIBLE TIME. I will never forget! I took the pictures that I had to the office and they packed up and we never saw them again. They sent a bill bill for the other 3000.00 and we took it back to them and never paid it.

Kelsea B.

1/31/2022

I had a backup in my septic system, a clogged line. I called Michael & Son and they could schedule me right away for the next day. Unfortunately, it snowed that night, but they still tried to make it to my house. The driver got stuck in my driveway and had to back all the way out. But they made an effort. The scheduling was streamlined and a smooth process.
When they returned, the following week, the man was very nice and professional. I got texts relating to the arrival time and they were on time.
After assessing the situation, I got a quote. It was reasonable, so I agreed to the service. The tech was courteous and careful of my doors and floors with his equipment. He was quick and even offered to clean up the space if I gave him a mop. Very kind.
Everything has been working fine and I'm pleased.
Then, a week later, I received the cutest Michael & Son's post card with a hand-written note from my the tech and I just thought that was over-the-top awesome.
I would definitely recommend this company to anyone with plumbing issues.

Hannah C.

11/15/2021

Our hot water heater is giving out. I am pretty sure that the burner is the issue but I guess I'll never know because Michael and Sons technician refused to even try and find the problem. He said that all he can do is replace the water heater and he wanted 4000$ to do so. My father in law just had his replaced and it was 1500$ which is about the normal price for our area. Obviously we are not and will not ever be using Michael and Sons services again.

Kate V.

12/10/2021 12:00:00 SA

They just want to rip you off. I hired a plumber who did the job for 1500 while M&S wanted 10000!!!

Bconsuela S.

7/27/2022

LET ME EDIT MY REVIEW: AFTER 3 REPAIR VISITS IN FOUR DAYS FROM MICHAEL & SON, MY HOME FILLED UP WITH A FOG THAT WAS ODORLESS AND WE ARE NOW WAITING FOR A 4TH VISIT. GOD FORBID WE'RE ASLEEP AND NEVER WAKE UP FROM WHAT IS EMANATING FROM OUR HVAC SYSTEM. PERHAPS, TO SHUT US UP, THEY'D HAVE US DIE IN OUR HOME. I would give them no stars if the system permitted. Since 2012, our HVAC unit has consistently broken down. We've had several band-aids put on a unit that any honorable business would have replaced years ago. Again, during yet another heatwave, as in the past, the system ceased to work. Repair came again, which makes 3x in less than 12 months and a couple of months prior to that, as well, for a roaring a/c unit (more than once) then for the system not connecting to the thermostat, then to replace the thermostat; no cool air, no heat. Today, on an emergency basis at a cost of $169, the repair person could NOT get the system functioning properly and we are still sitting in real-feel temperatures of 99-degrees. Certainly, Michael & Son will string me along until my service warranty runs out in 6 weeks and then try to sell me another unit. Not in this day and age! Apparently, if I can't, they can't either!

Sara L.

12/08/2021 12:00:00 SA

My bad for not doing my research first before having Michael and Sons replace a hot water heater at the tune of $2500. We also had a broken faucet upstairs in the bathroom which we were quoted $800 to fix if we bought the part. Needless to say we sent the technician on his way after paying for the hot water heater. Luckily I had another handyman here doing some work in the laundry room and he overheard how much I was charged for the water heater and said Michael and Sons is the most expensive around. That hot water heater you just got installed only cost about $400 and could be installed for around $1100

Stephanie P.

2/25/2020

I'm not sure if this is the same Michael & Sons yelp page that came to service my townhome in Sterling. If it is, I am surprised by the negative reviews here. Or maybe I was just a lucky one to get a good technician!

2 months ago, I wrote this review on google:

This was my first time using Michael & Son services for a plumbing issue and my experience couldn't have been better. Bill was so friendly and knowledgeable (even teaching me some tips for the future if I want to tackle the project myself) as he fixed my leaking sink faucet in under 5 minutes. He really surpassed my expectations and I will definitely be calling them in the future for any home services I need!

The reason for 4/5 stars is that I purchased the homecare package and was told I would be contacted by someone from Michael & sons for a follow up check up for AC, furnace, etc. as part of the package. I was never contacted. And I didn't receive any email or update to confirm I have this package and what it entails so I can't really remember the details. Considering it was an extra $300 (Approx) to last for the rest of the year I would expect some type of follow up or check in reminder. I plan to contact them soon if I don't hear from them, I've just been super busy.

Overall my experience was still a great one! I could tell Bill was really trying to help save me a dime and educate me on how I can fix it myself in the future.

Rick P.

11/12/2021 12:00:00 SA

Predatory pricing on a female customer. I was out of town when the fuse for my refrigerator blew and wouldn't reset. My friend was concerned so she called Michael & Sons in the early evening. The plumber came promptly enough and charged $250 to walk in the door then had my friend sign a five page contract, full of legalese. He charged $200 more to diagnose the problem. Then another $210 to provide and install two parts that would cost, at most, $20 at Home Depot. One was an outdoor outlet, and the other was a plastic cover. The latter was the one that really blew me away. He charged $98 to provide and install a $4 piece of plastic that literally snaps into place. These are ridiculous prices that a reputable company should be ashamed to charge. No wonder they require all the legalese.

Cheri B.

12/04/2021 12:00:00 SA

Do you need a plumber? THINK TWICE before calling Michael & Son Services, a well-advertised home services company in the Washington DC region! Why think twice?
In a few words, EXORBITANT, OUTRAGEOUS PRICING!

My wife and I needed a new kitchen faucet installed that we had already purchased. It was a simple install that I could have done myself if I had the time, tools, and inclination. I also had a slightly leaking bathroom faucet that simply needed a new cartridge, so I figured while the plumber was at the house he could just knock out both repairs. I also figured this would indeed cost a few hundred dollars with the service call, which was worth it to avoid the time and frustration of doing it myself. As for the actual service call, the plumber also messed that up by not arriving at the designated time window and not calling the correct phone number to notify us he was on his way.

The cost for a faucet install and a cartridge replacement -- not a few hundred dollars but instead $1,011.20! Yep, more than a grand. The breakdown of this outrageous invoice:
$325.00 to install the kitchen faucet. Remember, we provided the faucet. This took at most half an hour, including taking care of the next item.
$408.56 to replace the two shutoff valves under the sink while he was already replacing the faucet. This is what annoyed me the most. These valves cost a few dollars a piece, but Michael & Son--as part of its outrageous pricing scheme--charged $204.28 each. This was clearly an up-sale to price gouge us a little more.
Finally, replacing the cartridge in the bathroom faucet cost $277.64. I put this faucet in some years ago and for the price Michael & Son charged, I could have bought three complete new faucets and put one in, replacing the whole thing. Again, outrageous pricing, in my view.

Now you might ask, didn't you approve this work? My wife did, but she is not a plumber or familiar with related costing. In my view, the Michael & Son plumber--working off the company's pricing scheme--took advantage of her. When I found out about the $1,011.20 charge, I called Michael & Son customer service, which in reality was just a receptionist on a complaint line who told me she would have the plumbing manager call me.

He did not call at the time as planned with the receptionist and ended up leaving a voicemail and follow-up email. After hearing about my complaint and his review of the invoice, he refunded $220.00 because the plumber did not apply a second job (the bathroom cartridge replacement) discount. So here is another question: If I had not complained, what would have happened to that $220? My view--Michael & Son would have just quietly pocketed that money as part of its pricing scheme. This refund took five days to refund to the credit card. So, in the end, these kitchen faucet replacement and bathroom faucet repair jobs ended up costing $791.20, which is better than the original $1011.20 invoice gouging, but still exorbitant and outrageous for the work done in an hour or less.

My recommendation DON'T USE MICHAEL & SON . . . or at least shop around. I know we are DONE with Michael & Son.

Christopher G.

3/29/2021

IF you want a company that misses arrival windows - CONSTANTLY, please choose Michael & Son!! They are HORRIBLE when it comes to customer service and will not work with you to offer a discount for their own mistakes. Choose another HVAC company, it will be well worth your while. Trust me.

Sandra C.

1/30/2021

Inconsiderate and not worth your time. They don't bother to let you know when they aren't showing up until after they've missed your appointment window. When they tell you they'll make it up to you and reschedule, you assume they'll give you some kind of discount for wasting 10 hours of your life after waiting an addition 2 hours past the second 3 hour window. But when I asked if that meant a courtesy discount, I was told no that meant we'll make it up to you by rescheduling the missed visit. When you point out how ridiculous that interpretation is, the ignorant reps get indignant and indifferent to having your business. It's so absurd it's almost funny.

Tom W.

12/01/2021 12:00:00 SA

Buyer beware. Michael and Sons has very good service but be prepared to overpay for it. I called to have a kitchen drain unclogged. They were able to come within 24 hours, which was good. They have a flat rate of $69 to get an estimate (which is taken off at the end if you use their service). But the cost to unclog the drain ended up being $467.50 and the plumber ended up being there for only 1 hour. When I called to question, I was told they would call back that day, which they did not. When I called back the next day and was put on hold for 5 minutes, I was simply told that is their flat fee to unclog a kitchen drain. Wish they had told me that when I had called in the first place. Will not use them again.

Mark A.

04/09/2021 12:00:00 SA

5K to setup wires around the house and install 4 ring cameras? Really??? I was so disgusted. Other quotes I got were around $1200-$1500. I must have given the impression I was a sucker. Don't bother with these snakes, they just want the come out fee and have no intention of providing honest service.

Annie J.

11/27/2021

This is an update to a service call from o over 3 weeks ago from Annie Jackson. This company is unscrupulous and extremely unfair. I was charged $515.00 which included a $169 emergency call fee even though I had a gold contract for replacing 2 bolts in my toilet tank which was leaking badly. I complained about the cost and the fee and was told that the charge would stand. The next day M&S called and offered to refund the $169 but by then I decided I no longer wanted to do business with them and canceled my contract. I was informed that they would prorate the contract (no problem) and also deduct the $42 senior discount I received for the service. That would be OK if they were deducting from the full cost of the contract. It is a unfair practice to take back the discount for a period in which I was under contract. Also they have yet to send me a refund for anything and it has been over 3 weeks. I know $42 is not a lot but it is to me and also a matter of honesty and good business practice.

Marco M.

04/09/2020 12:00:00 SA

Update: first tech called a senior tech, Edwin, who was very helpful and straight to the point! Satisfied with the service. Looking forward to using M&S in the future.

Doing a final walk-thru before closing I noticed the heater was not working properly. I called Michael & Son who came out today to fix an issue with the heat pump. Dennis the technician was very friendly and helpful and gave me background information on the servicing he did a month ago with the original homeowner. Thankful he was able to come out and service the unit during this pandemic.

leslie s.

4/16/2022

Called them out to a new house to install an outlet in my kitchen. They showed up promptly and quoted me what I felt was an exorbitant amount of money and pushed their annual contract on me. The contract appealed to me as this is a long distance rental and it seemed like one stop shopping as the do electrical,plumbing and hvac work. So I let them do the work. The technician did not use a stud finder and just knocked on the wall and when he cut found a horizontal stud across the middle of the box. So he cut in under the mistake hole and put in my outlet. When I asked him if he could repair the damage he had just created he said no. He screwed the plug back into the hold and left. I contacted the company explaining the situation and to cancel my contract and they offered me $50 for the problem. And then said they would be happy to come out and fix it for $450!!! So you mess up my wall and I have to pay another $400 for you to fix it on top of the almost $900 I paid already and still haven't seen a refund for the contract (although I have gotten the $50 back).

Lillian S.

3/30/2020

I always call Micheal and son to do my maintenance check up They are # 0ne .A couple of days ago I call for service and by surprise when Mr Charles check my hot water heater he said it needed to flush out. He tried to flush out but it could not. It had so much crystals built up in the inside. As for me I did not know it supposed to flush once per year.so it caused me to replace it. Thank to Mr Charles for is recommendion
I suggest to every home owner to make sure get your water heater flush once per year .

L.Stephns

Joshua W.

11/08/2019 12:00:00 SA

This company is garbage. I was stood up 2 days in a row to get an almost $8000 job done. I told them from the get go that it was time sensitive due to a closing date. The assured me they would get it done. I was lied to over and over again about where the technician was. They never showed up. The net result is I have wasted $1400 of Paid time Off and missed a closing date that is going to cost me an additional $750 in interest. The net result of attempting to do business with M&S is I am out $2150 and no work has even been performed.

Garbage is being generous.

Harish r.

11/21/2020

They are not very reasonable with their pricing. My kitchen ceiling light was not working after installation. The light went on and then shut off in a second. I called them and they came and fixed it in 15 minutes. Guess how much they charged me for this job? Over $500. Very UNREASONABLE! Better stick with a small business owner!

Susan F.

11/11/2019 12:00:00 SA

Michael and Son was servicing my neighbor last Friday night. They had a big truck in their driveway and my husband saw they were still there at 8:30 PM. The next morning at 4:30 when he went to go to work, he sees our big pot that was next to the driveway is turned over and was drug along the driveway. On the OTHER side of the driveway, they had backed up at least 3-4 times all over the grass and clear up into the neighbors yard!!!
When my husband called to complain that they had ruined our grass, killed the plants in the pot, and destroyed the pot, they gave him someone who just wanted to make excuses and argue.
Attention to detail???
I'm wondering if the driver even had a license

Thaddeus P.

08/05/2022 12:00:00 SA

My Dad needed a simple toilet replacement, since he was upgrading his toilet to a new chair-height model. We didn't have much time to shop around, so Dad told me to just hire Michael & Sons. When I called them, they wouldn't give any sort of estimate over the phone - not even a ballpark range, but they warned that if they came out to the house and then we declined their on-the-spot estimate, they would charge a $69.00 fee! This was a big red flag, but since we were short on time, we hired them anyway. On the day of our appointment, our technician (not a licensed plumber) was extremely late! He didn't arrive until 2 1/2 hours after the end of our appointment window. When he finally arrived, he showed me a list of fixed prices in his phone that he was required to charge for each type of service! To be clear, Michael & Sons has a fixed price for replacing an owner-supplied toilet that all their technicians are required to charge, so there was absolutely no excuse for them refusing to disclose that to me over the phone when I asked! And by the way, their prices are nearly double the going rate, which is why they don't want to tell you any pricing over the phone. They want to get the technician out to your house before you find out how much of a ripoff they are, so they can at least try to stick you with a $69.00 fee when you turn down their outrageous prices!

R C.

1/24/2021

Michael and Son basically suck -- they lie to you and cheat you.

Our tankless water heater stopped working so we contacted them for an estimate. They told us the initial dispatch fee would be waived at the time of service.

The technician didn't come on time -- we can understand that things happen but I would have appreciated it if he reached out to us to let us know of the delay rather than us having to contact them. Then when he arrived he fiddled with the unit, told us that there was a loose wire that he fixed, and that he thought the unit would last another 1-2 years. No guarantees of course. He also told us that the cost of repair if it went out again (to fix the heating element) would be the same as the cost of replacement. Both costs in terms of payment to the technician would be about $600 something so he said it made sense to replace--we understood, that does make sense. He charged the $89 dispatch fee and $150 diagnostic fee. The hot water stopped within literally 2 hours.

We called him and asked him what to do and were open to repairing or replacing. We, of course, hoped the heater would have lasted longer than 2 hours. Honestly, had it been 2 weeks we would have been fine. But we were willing to continue to go with Michael and Son because he had taken pictures, took a look at the unit, etc. We bought another unit online and contacted the technician to install it. He then gave us another price in the 800 range for replacement and asked us to take a whole bunch of photos of the current unit. I know that he did not give us that number during his visit.
We took pictures and asked his availability.

We also did some research and couldn't find any other takers at that time (hard to find people who handle tankless water heaters) so again asked the technician his availability. He never responded. The lies, unprofessionalism, and lack of responsiveness is appalling. They basically took $239 for doing nothing. I should have done more research on the front end because it doesn't look like they have great reviews. Stay away!

M K.

9/25/2021

Worst experience ever and over priced. Tech was late by 4 hours. I had 2 shower cartridges that needed replacing. Tech replaced one (delta hardware) and removed another. Told me he needed to see if he could find the correct cartridge for the second. Tech had me continually sign an iPad with items on it. BEWARE! Do not sign until work is complete! Never heard back by the following week. I scheduled a second visit for the following Thursday on my own as there was no follow up. Tech was a no show and no call back. They billed me $1400 ! Three hours total the tech was in my house. I called and talked to someone named Mike. He laughed at me and told me nothing was wrong with the way things were handled. I asked him why no one showed up to complete the work. He stated that it wasn't his responsibility to scheduling, that was another dept. The conversation went no where. I took off work to be there on the Thursday that no one showed up. My shower is still inoperable. How can a business get away with this? So disgusted with this company. Please do not use this company, they do not deserve to serve the DMV community. I had to give a star to post. If I could give negative stars I would.

M K.

10/25/2019

I made appointment with Michael and Son for new electric switch wiring to the ceiling for new celling lights in my two bedrooms.
Their tech connected hot wire coming from the ceiling light straight to the breaker wire and in my other room a he connected the hot wire to outlet, and he told me electronic switch was bad.
He used 14 gauge wire instead of 12 gauge. I found this out after I tried to install my ceiling lights.
The guy had no knowledge of wiring. I wonder how he got hired as electrician.
I will never call Michael and Son for anything , because I don't trust their work.

Mi B.

10/04/2019 12:00:00 SA

This company is fraudulent in their business practices and lackluster in their communication and customer service. I scheduled a consultation for some HVAC issues I was having. First of all, they charged me $106 for the estimate. Ok, this is odd, but I was desperate and figured they were reputable so I booked them anyway.

After my consultation on 7/5, I opted to schedule services for 7/16 and have the services financed using their in-house Wells Fargo credit card/financing. Within 24 hrs, I was able to find another company to do the job, and I immediately called in on 7/6 to cancel my appointment and to cancel the financing. I was assured that the appoitnment for 7/16 was cancelled, and that no action was required with the financing, since no services were going to be rendered. I left the conversation trusting those statements. Fast-forward 2 months later to 9/16, when Wells Fargo calls me about a possibly fraudulent charge of $3,539 from Michael & Sons. I immediately disputed the charge via Wells Fargo, then opted to call the company so that they can reverse the charge on their end too. On call #1, I was told that the notes on my account were consistent with what I was complaining about and that a manager would take care of the charge and get back to me later. That never happened. Two weeks later (today), on call #2, another young woman stated that she saw the notes, the initial cancellation, my dispute request 2 weeks ago and etc. She put me on hold for like 20 minutes under the premise that she was trying to contact the manager in the sales & accounts department. But then our call mysteriously got disconnected, and no one even called me back to resume the call. So after waiting 15 minutes, I call back AGAIN, and have to talk and walk through the same idiotic chain of events. Once again, a new young lady puts me on hold for 10-15 minutes, and states that she sent the head manager a direct message (because she's in a business meeting) and that she will call me back later. WTF????!!!! That's my current situation now....waiting on a return call that will likely never happen, mis-charged, not reimbursed and totally regretting that I got involved withthis company.

Huong N.

9/28/2019

UTTERLY UNPROFESSIONAL:
Appointment window was for 10-2pm. No communication with the customer in terms of estimated time of arrival. And then at 5pm, only after I called yet again (for the ~10 times), technician informed they could not make it due to TRUCK ISSUE - seems from the review list to be a common excuse.

WHAT A WASTE OF ENERGY!

PLEASE AVOID AT ALL COST.

Michael G.

1/28/2022

I've used Michael & Son Services (plumbing and electrical) a few times over the years. Their staff have always been helpful, friendly, professional, honest, and transparent. They give you an estimate ahead of time and explain what they need to to. They don't try to rip you off like some other businesses. I'll continue to use them, and refer them to family and friends.

Vic C.

1/17/2022

Michael and Son missed 4 of 7 appointments that needed to be rescheduled. I would say they are as bad as the cable company. But, that would be disparaging to the cable company.
If you can tolerate the lack of proactive communications, missed appointments, and customer service reps, you need to explain the situation on every phone call; they are OK to work on your plumbing.
These issues may be the nature of the current service industries with the lack of employees to complete a backlog of work. Good communications would have eliminated my uneasiness.
An explanation of the work time frame could have been better. I didn't know that the on-site work would only be 2 hours. I thought it would take all day.
Besides the scheduling and communication problems, they did the work without issue, and the price was fair.
Details of my experience are posted at slowoldrunner.com/life-s…

John J.

10/28/2020

STAY AS FAR AWAY AS YOU CAN FROM THEM!!!

Where do I begin? I'll just stick with the main issue in that I had a drip coming from the shower. I called Michael and sons. They damaged my shower trim kit from the tools they used to remove the handle. After that, they didn't identify the proper shower cartridge for my shower. They told me it was Kohler and that they didn't have the part. Spent over 3 hours looking for the part, and was unsuccessful in finding it. I got back home, looked at the shower trim kit (based off advice we got at Ferguson) to see if we could identify who the manufactured was and it was a DANZE. Why didn't their plumber do that!? Just be careful when using them as they have been very rude and shady towards me when coming to a resolution for them messing up.

Contact me if you wish to see communication from me and them regarding the issue.

UPDATE: Maurice is the one who we have been dealing with who has been rude and nasty to me. Love how he responds on Yelp to showcase a good face, however, he is the one we are dealing with behind the scenes. Again, feel free to contact me if you would like to see the email exchange.

Annie May C.

10/02/2019 12:00:00 SA

The technicians must get paid by commission! They tried to charge me $420 to replace a plug that cost $20 to buy. Ridiculous!

I would have have happily paid a fair price! I was expecting it to be around $200-$250. Bottom line, their pricing is not fair, and they know it!

UPDATE: I paid $69 to have them come out and give me a quote. They quoted $572. I said, oh no, that's too much. This is a minor repair. He took some things off and it came down to $419. Still ridiculous! I got a licensed electrician to do the work for $150 and he finished in less than an hour. Their prices are exorbitant! I am more than happy to pay a fair rate for a good repair by an honest company.

R W.

9/26/2019

This company cares nothing about your time..... I have been with this company for over 3 years on their annual inspection plan and every year I schedule the appointment a month ahead of time. I always need to reschedule the appointment times to benefit them. Yesterday, was unsat 3 minutes before the end of window time ( they give you a 4 hour window , which you need to be available for their tech) they called and canceled the inspection saying their tech will not be able to do the inspection . The conclusion I have come to is that since you already paid for the HOME CARE AGREEMENT, you are put last on the list for appointments, no matter what window you have reserved, you will be last in that window. As I have said I have trusted them for several years. It has been the same every year.
NO MORE . I do not recommend the HOME CARE AGREEMENT to any one.

Samantha M.

5/17/2022

I am so disappointed and frustrated by Michael and Son. I had a leak behind the wall of my shower, and although they responded and repaired it the same day, the remediation team has been nothing but incompetent since then. Additionally, I have had to call in at least twice a day for the past three business days to get status updates, as they have been no-shows for their service appointments with no follow up. When they did show up, they would only do part of what they had been scheduled to do, so it has taken about 6 service visits for what should have taken 2-3. Additionally, I have been told by two different customer service reps that the service manager would call me right away, and I have yet to have a single manager call me. I will never be using Michael & Son services again. This has caused extreme frustration to me and my tenants, and I cannot recommend strongly enough that you use a different company.

Jeanné I.

09/12/2019 12:00:00 SA

I purchased a new HVAC system from this company and chose them because they had better financing options. That was a mistake! In less than 24 hours my new thermostat stopped working. When I called they said that the earliest they could send someone would be 3 days later. I called the thermostat manufacturer and showed him a picture of the wiring. It had been installed incorrectly which blew a fuse in my brand new HVAC system.

I called Michael and sons back and insisted they send someone to repair it that night. He corrected the wiring mistake and replaced the fuse in 5 mins.

But here we are, less than 2 weeks later with the exact same problem. My thermostat is broken and the fuse is blown. Someone is coming Saturday to fix it.

The customer service has been pretty good but it's not worth it. The warranty doesn't replace my time and hassle of repeatedly scheduledling repairs because their staff isn't doing their jobs correctly. This system costs too much for me to lose hours waiting for a tech to correct their mistakes.

Pamela M.

10/25/2019

RECOMMENDATION: Great/Superb technicians! Terrible customer service.

The first time I scheduled an appointment with them, they no-showed on me. Apparently the technician was still on the previous job (which I understand can take few hours). The dispatch team and Michael & Sons didn't feel the need to call me to let me know that he wasn't coming. I called them to voice my frustration since I had been waiting 3 hours over my scheduled time period and to reschedule the appointment. I was able to reschedule my appointment for another day and asked for a confirmation phone call since I would have to leave work early for the next appointment. I was even told that they will call me at 11:00AM the day I was scheduled to make sure I was taken care of.

I did not receive a phone call so I called back to confirm at 2:00PM the day I was scheduled. (Given my last experience I was a bit worried) Once they pulled up my file, I was met with very rude and snarky remarks. Mike and Jenna were not very nice to me as I asked for the status of my technician.

Ben the technician finally came and he was diligent and efficient. He was very thorough in his diagnostic testing.

Cathy B.

8/18/2019

$900 to replace an attic fan. Unreal. I just had my handyman come out and he will replace it for probably about $200-$300 including the fan which he will go get for me.

I will never use them again. I cannot justify that kind of expense as the attic fan is easy to get to to remove and replace. If I were more motivated I could probably do the job myself.
They WERE quite punctual which is why I am giving them 2 stars instead of one.

Amy S.

09/01/2021 12:00:00 SA

Lack of clarity around policies and procedures for billing. Technician informed us of a charge and said if we were not informed of this when we booked, we could refunded. We were not informed at time of booking, so we contacted them for a refunded. Initially were told we would be refunded, now told we would not be refunded. I will go with an electrician service that is honest and open about policies.

Sheryl B.

10/11/2021 12:00:00 SA

I called to get information about their costs and was informed that outside of DC there was a $69 charge for coming out but an $89 charge to come out to a DC address (charge is waived if you have the work done). I asked why and was given a lot of nonsense about parking and such. It's certainly no worse in DC than in, say, Alexandria or other urban areas in MD and Virginia. And I wasn't even asked about my own situation (I'm only a mile from Silver Spring and I have my own driveway plus plenty of on-street parking. Felt pretty bigoted to me.

Stephanie T.

12/09/2020 12:00:00 SA

Michael & Sons came out to fix a clogged drain and in doing so did some damage to the pipe exiting the house. Because it's in a far corner of the basement, we didn't realize it until weeks later when the leak had saturated the carpet to six feet away. They now want to charge us for restoration services to fix the damage caused by the leak that they created because they say they can't be certain they caused the leak. Before they were here--no leak; a month later, there's a leak from the exact pipe they were working on, but they want to claim that no one could possibly know what caused the leak.

Joe B.

5/25/2022

This place was the worst! My day with them was probably the most frustrating experience I've had with a company: We had an appointment (the rep who gave the estimate was actually nice and competent) to fix my leaking water main between 8-10:30 AM. At 10:30 I called the company, and the customer service person said the project manager was delayed on another job but would show up soon. At noon I called again to ask where they were, and after collecting my information they hung up on me! By the way, each time I called it was a 10-15 minute wait on hold and I got a different clueless person each time. At 2:30 customer service said the project manager was in a meeting but he would call me when he got out. At 5:00 PM, I called again and customer service said the project manager was waiting on a permit from the city. At that point I requested to cancel the project and asked for my down payment back. She said the project manager would call back the next day. Shockingly, he did call me back the next day but he proceeded to argue with me, saying he was waiting on the permit which wouldn't be ready for another two days. So why did they make the original appointment?! And why did each customer service person have a different story? I did get my money back although it took a week longer than they said it would be and I had to call several times.

Whitney C.

09/09/2020 12:00:00 SA

Do not trust these guys - very dishonest business practices.
1. Michael and Son quoted me $3300 for water heater installation that I ended up getting done with a different company for less than half the price.
2. Michael and Son tried to sell me parts I didn't need at 16 times the retail price of the part while also attempting to double charge me for the same parts at roughly the same mark up (because they were already included with the price of the water heater )
3. Michael and Son LIED and said that these parts were required by law in the State of VA (they are only required if the water pressure in your area warrants it, and mine did not)
4. Michael and Son tried to get me to make a rash decision by suggesting that if I didn't get it done that day, I might end up getting charged more for installation

Avoid Michael and Son at all costs.

Bobbie C.

07/01/2019 12:00:00 SA

We have the service contract that is supposed to guarantee priority .(service?). Our a/c went out and after 48 hours...nothing but an appointment for a future visit. we were told they were very busy.

Another company came out within an hour and diagnosed the problem. Should be fixed within 48 hours from start to finish.
When we lived in Florida I worried this would happen. Never did. Service was great from every company we used.

They don't know what a heavy work load is in Virginia.

Jill T.

09/04/2020 12:00:00 SA

Terrible customer service, this is not indication of their technicians who are very nice.
Their customer service and management service is terrible because they schedule appointments with annual contracted customers a service you pay for, and then they no show and this is not once in a while but very consistant.
When you call them to let them they didnt show no one knows anything and then they call you back asking if you want to cancel the appointment, which is hilarious since they no-showed and no called
I would not engage with them, it is a waste of your time find someone responsible and respectful of their customers

Fuffie B.

7/16/2019

I grew up in the area and knew the Michael and Son jingle well. When my AC broke over the Memorial Day weekend in late May, I called and they came out on an emergency visit - which was much appreciated (despite setting me back some funds, I needed to get the AC back up and running).

The problem, however, is two fold: 1) a new part is needed that the technician (named Chernor) didn't have on-hand and he said he ordered, and 2) that the technician accidentally broke my mounted hallway full-length mirror and damaged my wall when he was flushing the lines on my AC unit and his unsupervised shop vacuum, which he'd propped up on the top of a ladder, fell off and hit the wall and mirror. Despite the sloppiness, I don't blame the technician for the 1 star review here, as it was an accident and those happens. But the company is responsible.

The one star rating comes in because despite these 2 issues and countless phone calls to the company, for the past 2 months, the company has refused to address either issue. I have called countless times to raise both issues -- not in a confrontational way, but just to try to get these things resolved. But, despite countless calls to management and customer relations and anyone else I can get ahold of (who all promised to rectify BOTH ISSUES -- the mirror and replace the part) the company REFUSES TO CALL ME BACK to get these two issues addressed. I keep telling the story, asking to speak to supervisors, and asking to get the issue elevated -- but SILENCE. They promise calls back, but no one ever calls back. It has been 2 months now, for crying out loud! It's like all my calls might actually be going into a black hole somewhere!!!

I'm really tired of calling and not getting a response. But this business is clearly NOT interested in customer service, satisfaction, keeping their word, or rectifying their mistakes.

This is not a small family owned business as the name implies. It's a big corporation that takes advantage of its customers.

In fact, trying to get help from this company is even worse than trying to get help from comcast!

I just want these two issues resolved. I was promised services and damages repaired, but I am still waiting.

MZ T.

8/20/2021

Risk inducers; bad customer service; and despicable up selling tactics. Scheduled a HVAC inspection. Symptoms was thermostat wasn't regulating temperature. I changed the filter myself prior to their visit. Technician replaced an additional filter that I couldn't reach; added freon to outside unit; and suggested blower well cleaning. Total price $550. After technician left the HVAC went out. I scheduled another visit; 2nd technician arrived and informed that 1st technician didn't correctly wire unit and unit tripped. 2nd technician informed that 1st technician left dangerous wire on metal. 2nd technician informed the fixed issue. I reported the less than stellar customer service to Michael & Sons and was simply transferred to multiple phone reps. Finally able to speak with regional manager and reviewed concerns; I advised that HVAC interior noise is now unbearable due to recent work. 3rd technician was dispatched and advised me to cover return air vent. NOW THAT IS BAD ADVICE AND ANOTHER RISK FACTOR. 3rd technician advice would cause more damage to the unit. This company is horrible. I cannot believe they are still in business.

Chelsa S.

06/04/2019 12:00:00 SA

This is the aftermath of using Michael and Son to replace the main sewage line in our front yard.
The yard is lumpy and cracked , there's a large pit 1 foot deep at the front foundation of the house that has caused significant damage and flooding to the inside of my house. That means possible black mold/mildew inside the home. There's another 6 pit against the sidewalk next to the second white pipe.
When I agreed to use your company I was assured the front yard would look just as before. I am extremely unhappy with the disaster my yard has been left in.
This job has been paid for in full but has NOT been fulfilled as discribed
To top it all off a technician was supposed to be here at my residence 1015 Scott Ave Rockville MD 20851 between 12pm and 4pm and NOBODY has showed up as of now 4:06pm!!
What is out next step? This job cost 8k and does not meet the originally discribed work.
Please respond ASAP because the next potential storm means more basement flooding.

Chelsa Rubin

Mark P.

8/18/2021

Horrible company. Regret ever hearing about them. Complete waste of time and money. Extremely expensive, unreliable, and cancels last minute. Constantly on hold or being routed through recordings. Horrible company. Avoid.

Stephanie R.

7/30/2021

Our dishwasher leaked and damaged our wood flooring. Michael & Sons sends a plumber to check for pipe leaks. The plumber comes and immediately says it's probably a dishwasher issue and not a plumbing issue. He spends about 10 minutes looking around the pipes and then says the pipes are fine, proceeds to charge me $193.05 simply for his time and nothing was fixed. It seems like every time we have someone from this company come to our house they try very hard to sell us things that we don't need. And my first example was them sending a plumber who couldn't fix a dishwasher.

Tonya W.

04/06/2017 12:00:00 SA

I love...love...love Michael and Son Services! I have used their services for the past 10 years. The techniicans are always very professional and courteous. I have never had any problems with their workmanship. Their recommendations are extremely helpful as well.

Also, I can not forget about their OUTSTANDING customer service representatives. Whenever, I need an appointment at the last minute, I can always count on the customer service representative to give me the best available date and time. The techician always calls ahead to let you know their approximate arrival time.

I strongly recommend this company to others. Consider me a customer for LIFE!

Bill W.

02/08/2019 12:00:00 SA

There is a reason this company has over 550 reviews and only two stars -- they are horrible with customer service. A year ago I tried getting them to do some electrical work, and they rescheduled or cancelled multiple times, always at the last minute, because they were supposed to send two techs and only schedule one, etc., all after I made arrangements to be home.

Now I've given them another shot and scheduled them for HVAC service for 3:00pm on a Friday. About 1:30, I see a missed called on my phone and have no idea who it was from or what it was about. At 2:40, I get a text from the tech that he showed up at 2:30, 30 minutes before out appointment, and left because I wasn't home yet, and leaving me wondering why he didn't text me earlier or just leave me a message. Then when I responded to his text that I was five minutes away and on time for the 3pm appointment, he didn't reply at all.

Being in a customer service focused field myself, and as someone who takes pride in always striving to provide great service, I don't get how this company does business. I would give them no stars if I could. Don't waste your time with them.

Philip Allan B.

3/29/2021

Very expensive. Had to listen to political speak the whole time after requesting no politics three times.

Also left a mess.

Feel taken advantage of because of my age being over 60.

Stuff does work though. Just a weird experience.

Carolyn C.

04/03/2019 12:00:00 SA

I'm happy to say, I was able to work the issues out with Michael and Son. Things happen, it's how you handle them that counts. In the end, they compensated me in a fair manner that I'm happy with.

On November 6, 2018 Michael and Son installed a 20 SEER Greenspeed Carrier HVAC system to include all new duct work. Not only was my house very cold after the install, my bill went from $207.65 before the install to $495.36, $468.73, and $495.07 after the install. Sina Fisher (HVAC Department Manager) asked for time frame specific data from my electric company. After receiving the information that shows there was a difference in usage after the issues with the system was address of $610.80. She informed me they have no intentions of compensating me. Not only that, I requested a breakdown of all the service calls to include work done and my final financial and warranty documents. To this date, I've not heard back from Sina Fisher, Maurice Noori (Customer Relations Manager), HVAC Supervisor, nor HVAC Regional Manager.

I see Mr. Noori posted a reply to my review. Yes - it has been a lot of back and forth which took a lot of patience on my part. As I stated...they refuse to compenstate me after I provided Sina the information from the electric company. And the communication stopped after I sent several emails to all stated regarding the compensation and the documents.

Megan T.

7/28/2021

No show for appointment time 3:30-6 to troubleshoot no running water in the house from the well. Dispatch called at 5pm for a courtesy call to notify me the tech was running late however didn't know new estimated time of arrival and assured me tech was still coming out to house and was not going to cancel appt. Around 6: 30 I called and spoke with Dispatch asking about arrival time. Dispatch placed me on hold while attempting to get in touch with the tech and manager without success, and said she would call be back after getting in touch with someone for a status update. Dispatch called back within 15 minutes to let me know appointment had been cancelled and someone was suppose to call me to let me know. Still no running water.

Sue S.

07/05/2021 12:00:00 SA

Please do yourself a favor and do not hire Michael and Sons. My husband and I had a couple of good experiences with them but this experience was horrible.
We hired them to replace our water heater 8 months ago. We started having an issue with our water heater a couple of weeks ago. It tripped a couple of times and my husband reset it. (It did not trip the house breaker.) My husband thought it could be that one of the thermostats was bad and to call Michael and Sons because it was under warranty.
We had the same experience as alot of people on here with customer service. Showing up late and no return calls this time around. Customer Service I would give zero stars. Very frustrating to deal with.
We had a tech come out thursday,friday, and saturday. Same tech for all 3 days. We were suppose to get a appointment on friday but didn't. Ended up getting one because I Iost my cool but tech didn't have the proper tool to do the work. So that is why we had a saturday appointment.
Our warning to anyone who buys a water heater from Michael and Sons make sure if you up the temp above 120 degrees you put the temp back down to 120 degrees before your tech arrives. Because and here is the kicker they will void/cancel your warranty. Yup you read that right. No warning label on the water heater saying if you up temp your warranty is void/cancel. Paperwork we have doesn't state that either. I was never told that by the tech that installed either. This tech claimed that they come out and up your temp for free. Don't know if that is true never tried because No One Told Me. We ended up paying $439.00 for 2 heating elements and 20 mins of work. Save yourself the headache, money and hire someone else.
Update:
So my husband looked at the thermostat and the upper thermostat has melted wire and thermostat is discolored. Wire is suppose to be blue and it is black. Hmm maybe we were right. My husband ordered a thermostat and will replace it himself, since our warranty is canceled.

Melissa H.

09/02/2020 12:00:00 SA

Please, under no circumstances should you do business with this company. In spite of being a home care customer (paying for the privilege of priority service), Michael and Sons has failed to show up for two consecutive days for two scheduled appointments. I've spent over an hour on hold with their customer service reps transferring me to incorrect departments, dropping calls and providing dishonest information. The managers are unable to help either (special FYI to Rasheed - your voicemail is full).

Thomas P.

1/16/2021

Michael and Son is the worst company my wife and I have used in 20 years together.

They have sold as crappy equipment that breaks all the time, are rude and difficult to deal with (service personnel), never show up on time, upsold us on unneeded equipment, and left trash and equipment behind on multiple occasions.

I beg you, not for me, but for your mental and physical health, do not use this manipulative and dishonest company.

The people who field phone calls are very nice, but it is all a show.

I have done my part to warn you, if you ignore this, shoddy work will follow and you will regret it.

Zvika S.

04/10/2019 12:00:00 SA

These guys are crooks
The guy came in to fix a minor leakage in the faucet (changing a small rubber), and wanted 500 dollars for it.
When I said that I'm not going to pay for it and don't want him to fix it, he left slumming the door

Sharon M.

7/29/2021

Terrible customer service. They sent out a technician who we don't know was vaccinated or not. When we called to find out, they said that you could request a vaccinated technician. Then we were told you cannot request that.

Bethany S.

08/10/2021 12:00:00 SA

I was told this company was great. People I personally know got great service. Unfortunately not the case for me. They showed up for a hot water heater replacement and got it done. However, I also needed a liner and flue upgrade to bring things up to code. They said another department would handle that. Well it's been 2 months and I can't get anyone to do anything. I keep calling, they keep telling me they'll get right on it, and...nothing. Called again today and I asked for my money back. Now they're suddenly getting me an appointment. I will not be using them again. They're awful.

Josh G.

06/02/2021 12:00:00 SA

I needed to have a hot water heater replaced. My current plumber was unavailable, so I reached out to Michael and sons. I had already purchased the tank myself. The estimate was $2k just to install a hot water heater. Of course I declined the estimate as this was an unbelievable rip off.

M G.

09/12/2018 12:00:00 SA

A true story.

After setting up an appointment with Michael & Sons for replacement of my hot water heater. The appointment started off with the SALESMAN (whoops technician) telling me, I needed all these items or work to pass inspection but upon further questioning, it turned to oh, that's Michael & Sons policy, not a Fairfax County inspection issue.

My price started at $2500 (go look online a good 50 gallon hot water heater costs between $500 and $750 bucks) for a basic hot water heater and install, plus $500 for the exhaust pipe and $500 for a new gas line. Which didn't include my county permit or taxes. For a grand total of, wait for it, $3200.00.

My second try at procuring a hot water heater and install went much smoother and priced out at $1290 bucks including taxes and county permit.

Now, I know I don't have to say this and that no matter how how good the technician is, they aren't worth almost $2000 more than the competition.

You be the judge but my advice from first hand experience - Go with anyone other than Michael & Son for a Gas #HotWaterHeater #plumbing #plumber or look at the overall rating Yelp 2.0 Stars - enough said. And Yelp's ratings are the gold standard for online community based review and ratings helping consumers fairly judge those providing service in the US.

PS - The picture below is the Manager's first response to my review. Which I took a screen shot because I had this sneaking feeling he might change it. Guess what, he did. Said how sorry he was and that the first comment was a mistake while dictating the answer. Strange never saw quotes on a dictated message? You decide, doesn't seem a tough choice.

I would go anywhere else.

Jen L.

3/28/2019

I had a technician come out to give me an estimate on a heavy up. The technician gave me a quote on the spot and emailed it to me as well. I told the technician I had a quote from another company that was much lower, and he recommended I call his supervisor Greg to discuss any price matching.

I called and was told Greg was not available but he would give me a call to follow up when he is available. I instead received a short email from him saying they don't price match and the quote was their best price. If you don't even have the courtesy to give me a call, then you don't deserve my business. No wonder you have such negative reviews.

Maria W.

08/03/2020 12:00:00 SA

Silly me, thinking that going with a big company would result in better service than an independent contractor. The estimator showed up an hour after the four-hour window I was given, and did not follow any of the COVID safety protocols that were promised in their slick marketing video (no shoe coverings, no gloves, no mask, no effort to maintain distance). When I asked him to put on his mask and he didn't seem happy about it. He gave me a verbal quote that was more than 4 times the amount I had been quoted by another company and when I pushed back, the dude started negging, saying they must be unlicensed (they're not). I guess they need to recoup all that money they sunk on that bizarre Mike Tyson ad but they won't be getting any of it from me.

Steve P.

10/08/2020 12:00:00 SA

When a section of our deck needed urgent repair, an elderly relative in the house remembered the Michael and Son ads on TV, as until such repair was made prevented her from getting out of the house. With the urgency of the situation, saw the company had an average 4.x rating on another major review site. low end of what will accept, but not had time then to dig deeper. With work requiring 4 to 8 hours to repair, thankful got repaired in two days, as learned such projects less urgent take a few weeks to get a first appointment with Michael. If need a shorter time with them, arrival can be had in days. Also concerned reading user reviews latet on, some after hours emergencies not responded to timely resulting in bigger messes such as flooding, etc.

All this in the much higher rates this company charges its customers than competitors. At least in another subsequent project had for them, they wanted to replace something otherwise perfectly functional with more hassle for us rather than cosmectically repair it as sensed too much work for them. We almost went with Michael, but they left the ball hanging for half a month not even finalizing the project details, so we ended up finding another company to do the repairs.

In further homework on this company which should have done before 'investing', questions which hope the company will answer:
- Why so much expensive TV advertising if the company cannot adequately handle its workload? I think less TV advertising be in order until the company can ramp up its tech resources some.
- In internet research, found Michael pays its workers less than the industry average. This does not make sense in some construction trades where there is a nationwide shortage to attract more people.
- Also Michael owns and runs two sportplexes: one in Dulles No. VA, the othet in Montgomery County MD. This is an interesting mix of business for a home contracting company. Hopefully the membership fees cover the operating costs. but really don't know about the buildings' capital costs. Hoping us home repair customers are not subsidizing the sportplexes in higher rates.

J D.

07/08/2020 12:00:00 SA

Our kitchen faucet was very slow so I called Michael and Son to repair it. The service guy said we needed to replace the faucet. He charged us $1,000 for the faucet! Later it started to slow down again. A different service guy came from the same company and said the problem was coming from the water heater and NOT the faucet. I asked for a refund and the company offered me a 10% discount on a future purchase!!

Don't even consider this company. It is awful and deceitful from management on down.

R W.

4/19/2019

This should be negative stars. I made an appointment for an electrician from Michael & Son Services on 15 April 2019. I explained in great detail exactly what I needed. The receptionist put me on hold to speak with the manager and came back confirming they could do the job. The appointment was made for 19 April in a window of 12-4pm, giving them a full work week to call me back if they had any concern. They even called me at 1040hrs on the morning of 19 April saying they could come earlier. I couldn't but they confirmed again that the electrician would be at my house inside the window. As it got late, I called back at 2pm and was informed that he would be on his way in a bit but would be a little late. Then at 2:40pm I received a call from a floor manager (Greg) stating that they could not do the work.

So on the day of the scheduled appt during the window of arrival after a full week, I was then informed that I lost a week and wasted a half-day off work only be told I wasted my time.

For a company that supports the military which I have been for more than 20 years, this company is an absolute crock.

Joseph Y.

1/17/2019

This is only a review of Michael & Son's use of the Yelp quote system. I am giving them a lower than middle of the road review because they took longer than their peers to get in touch. When they did....it was to say that I should give them a call.

When I did call, it was as if I had never connected with them via Yelp. They don't seem to have a way for their call center to mesh up with their Yelp inquiries. My experience is exactly as it would have been had I just called in.

Ultimately, if you are going to offer online quotes...you should be able to follow through or at least pair up with the online system. I can appreciate that not everything can be troubleshot via online & pictures...but when other providers were able to do so...it puts a firm like Michael & Son's a bit behind their peers.

Rooholah H.

06/08/2020 12:00:00 SA

I got their most expensive plan for two HVAC systems in my place ($800 annually). Last time they came for AC regular check-up, they did not make sure the drainpipes are open. Today the AC stopped working and I called them to send the technician. The first emergency appointment they offered was for the next 10 days. 10 days without AC in these hot days!

Another time, I had pinholes in the basement and their estimate to replace the pipes was $11,000. I asked another licensed plumber to come over and estimate the expenses. He gets the job done at $1,500.

The subscription is a waste of money. Don't trust their recommendations to replace parts or equipment. They are short of staff and in the case of an emergency, you are on your own.

John B.

7/19/2019

Finally a contractor we can trust. Had some moderate plumbing and electrical work completed this week. Service technician Henry came today to fix the busted pipe in the basement and garbage disposal/faucet issues we have been having, he was phenomenal. Both the electricians and plumber arrived on time, in uniform and were very professional. They addressed our issues and identified for us some critical fixes that needed to be completed which was very helpful. Is the price right? It depends on who you ask however we were very pleased with the end result; don't try to save a few bucks going to someone else with plumbing for sure, these folks are worth it.

From the scheduling to the finished product I highly recommend them to anyone looking for plumbing or electrical work. Thank you Michael and Son, we'll be using you in the near future for our larger projects in the future. Cheers, my hat is off to you.

Karen P.

7/29/2020

Called them after experiencing a leak from a toilet in our basement. We had to shut off the water to our house because of this.
The woman who answered the phone told me that they had nobody available that day. She said we could get on the schedule for the next morning.
I said ok but I was going to call other plumbers because we needed to get our water back on. Then she said oh we just had a cancellation! We can fit you in for a service call between 2 and 4. So I said sure....
At 4:30 I called because we had not heard anything. The guy who answered said he would have the dispatcher call. At 5:30 I called and they told me the same thing....At 6:30 they told me the same thing...
I cancelled the service call..There was no apology from the customer service person. Nothing!!
The worst customer service I have ever experienced!!

Benjamin A.

1/25/2021

I will not recommend them simply because of their quote system. $69 dollar fee waived at time of service means if you dont like their prices and decide not to go with them, your on the hook for that $69 fee.

I did not go with them because their quote for installing a hotwater heater ($1100, and thats only for the install, I already had a new unit ready for install) since it was $250 more than another quote I received I decided not to use them. Due to that I was on the hook for the $69, for a quote.

Save you money and go with another company.

Christin K.

7/24/2020

If you are in the mood for a conversation with a reasonable and sympathetic human, call Michael & Son Services when Anthony is answering the phone lines. He will try his best in a professional and calm manner to explain why it is that your two hour window has become two full days. And very nicely, he will promise a significant discount on your service. If you need to call their office again, due to another failed attempt at a promised two hour arrival window, and you feel like being sassed and lectured...then please make sure Anthony's female co-worker answers the phone. She will patronizingly explain why Michael & Son cannot possibly be held accountable for a two hour window, nor a 4 hour window for that matter. In fact, I was made to believe that it was an unreasonable request to ask why the arrival time frame is even given! Who knew?!

Then, there is the matter of pricing! For three replacement bathroom sconces, in which NO rewiring was necessary, this company wanted $900! I then remembered the promised discount - - evidently the discount is as fictitious as their efficient scheduling.
10% off up to $50.

I said, no thank you and the electricians (who finally showed up) were very apologetic about the lack of timing and pricing. I changed the lights myself for the cost of a couple of screws at home depot - $2.14. The sconces are gorgeous, no thanks to Michael & Son.

I then mentioned this company at a recent distant gathering and someone said, Why did you call them? They are terrible! Wish I had spoken to this person beforehand!

Kristi S.

09/09/2020 12:00:00 SA

Wish I could give 0 stars. Called this morning about broken AC and was told someone would be here between 4 and 6. Great. At 6:05, I hadn't heard anything from a tech, so I called to just confirm that I was on the schedule and someone was on the way. They said the technician was still at his last job but would be to my place in 30-35 minutes. I called back at 7:15 - was told the exact same thing. Called back at 8:15 and after being on hold for a while, was told they couldn't contact the technician. Suggested I speak with a supervisor. Well, that was 10 minutes ago and I'm still on hold waiting for the superior to deign to talk to me. I understand that things are tough with COVID but don't schedule appointments you can't make or if you realize you can't make an appt, why not let the customer know before they wait 4.5 hours AND COUNTING. It's now 8:30 and I'm still on hold.

Update- finally spoke to supervisor. Technician arrived at 9:20 and is doing a great job. I just wish someone had contacted me to tell me that he would be 3 1/2 hours late. So the 1 Star is based on lack of communication from the company, not the actual work that was (eventually) performed.

Linden L.

3/27/2019

$69 for an estimate?! Seems steep. Gets a 3-star since the rep at least told me in advance

In reply to the owner: I docked two stars because I feltnit was unjustified to make a profit for not doing any tangible work. Offering up credit to spite/condescend me pretty much proves my point. You guys have been around for a long time so I don't doubt the quality of work, but the estimate price was not a good first impression of how fair your pricing would be. Whether it is or not, I'll never know.

Hopefully, this clarifies my 3 star rating better for prospective customers.

Lee M.

04/10/2020 12:00:00 SA

We called to get our air conditioner checked. Cost us 300.00 to check for leaks ontop of the service call. He comes back tells us our unit is just 30 days past warranty but they will sell us a new one for 5000.00. Didn't feel right so we called a competitor they came out said we still had 6 months on our warranty and they fixed everything for free. These guys are RIP off artists.

Kris L.

07/03/2020 12:00:00 SA

In the midst of quite a toasty week in DC, our AC started making a new noise and stopped cooling. We called M&S late one evening and were able to get an appointment for the next afternoon. After the appointment window came and went, I called back for updates about every hour to be given a new story each time, how dispatch didn't send the right team, that they'd had a delay and that we were next, only to be told at 7:30pm we needed to reschedule for the next morning. Again, the appointment time came and went, and I was told they'd been dispatched. An hour later, they were delayed and it would still be another hour before they could make it. At this point, I canceled after waiting for their technicians for a day and a half in the middle of the summer heat. I had no trust that they'd eventually show up. We chose a different company who could come out that same afternoon.

Eshe A. F.

11/24/2018

The absolute WORSE. Over two weeks ago when the weather started getting cold we turned on our heat to find out that our heat pump was not working. We thought that it was a thermostat and figured just to be on the safe side to have Michael & Sons come out.

The first time the technician came out he was relatively friendly and it appeared he was working to figure out what was going on. The technician Jujuan stated we needed a defrost board that costed $900. We waiting days for the part and finally they came back to install the part. Please let me say that EVERY TIME they came it was 8PM or later. Jujuan came and installed the part. He turned everything on and we thought everything was fixed. We realized the next day that our heat was on and running continuously. We tried to turn down the heat and it wouldn't go down. We called Michael & Sons to come back out because now our heat was not going down or going off.

We requested that they send a different technician because it was obvious that Jujuan didn't know what he was doing. The response we received was that Jujuan had to come back out because he was the one who started the work so he was the one that needed to come back. So Jujuan comes back out and starts fiddling with parts and the thermostat and said that he doesn't know what's wrong with the system. We are told that he has to have someone else come out to look at the system. He turned our heat off so it's not running continuously and he left. With us in the cold. We went through Thanksgiving with NO HEAT!!

Michael & Sons told us that it would take another week for someone to come out to fix our unit. Like seriously? Another week of being in the cold? The weather at this point is in the low 40's and 30's so it's freezing. We call and raise hell about paying money out to be told we have to wait another week for someone to come fix our unit. After some serious back and forth they decided they could come to us today (Saturday, November 23, 2018). The call center told us that Jujuan and a senior technician were both supposed to come out to fix our problem.

Welp, Jujuan didn't show. A senior tech names Muher (sp) came out and decided within 35 minutes of not really looking that we needed a brand new unit inside and out. He said we had a leak somewhere. I asked him where the leak was and he said he didn't know and to find out would cost us $300. He said we needed a new unit inside and out and that would run between $9K and $11K. I asked him if the inside was working why would we have to replace both inside and out. His response was that since we didn't know where the leak was that they needed to replace inside and out. I asked him can't we find the leak and only replace what needs to be replaced? Muher advised me that yes we could do that however by doing that we wouldn't have a warranty?

Since when does a company not warranty their work? This absolutely makes no sense to me. I feel like this whole thing has been one nightmare after another and that the only reason they sent the last person was to sell us a new unit.

Needless to say we told them to send us the quote and we will let them know. Stay far away from these people. They are unprofessional and only interested in making a buck.

Disgusting

Stephen P.

05/05/2021 12:00:00 SA

Wow - talk about awful customer service! I scheduled an A/C tune-up on their website. They were the ones who told me a technician would be available on a specific day between 10 and 12 (it's not like I demanded that day and time to fit my schedule). The day before the scheduled appointment, they sent two reminders - one by email and one by text (as if I were in danger of not keeping the commitment - little did I know it would be them!). On the morning of the appointment, I waited for the entire period for the technician to come, and nobody did, and there was absolutely no communication about it. It wasn't until well after that window that *I* was the one who had to call to find out why the technician didn't show up. I don't know why that burden fell on me. I had done my part. Why couldn't M&S do their part? The dispatcher simply told me that the technician would be there in the following time period (12-2). Yet why did it allow me to schedule it for 10-12? And why couldn't *they* be the one to call me and tell me they would come at a different time (and even ask if that would be okay)? Not only did M&S feel that it was okay to inconvenience me by simply not showing up, but they felt it was actually necessary to additionally place the burden on *me* to figure out what was happening - all of this on *my* time! When you don't show up for a doctor's appointment, they charge you anyway, so why is it that M&S can reserve your time and not show up and then just shrug their shoulders? Where is their reimbursement to me for the time of mine that I lost? Again, this was a slot on a day that *they* offered me - they said on their website that they would be able to make it to my house at that time. They had every opportunity to say, No, can't do that time, but how about this one instead? And they had every opportunity to contact me that day to tell me they were running late because they had used not one but two means of communicating with me! I recommend that nobody ever uses M&S. If they can't even handle the pre-appointment stuff (like showing up and being courteous), what kind of job would they have done once they arrived? I'm kind of glad they didn't actually come - who knows what sort of damage they would have done based on their inability to handle some basic customer service procedures.

Michael C.

4/18/2020

Thieves, do not call them. They replaced a toilet, charged $800.00 20 minute job toilet was probably no more than $150.00

Alireza V.

12/07/2018 12:00:00 SA

I have given this company about $10000 plumbing repair of our house and paid them on time. Over $1600 bill discrepancies, I've got so many
calls and nasty text messages during a period of my illness to the point that they threatened to put a lien on the property.
They sent me an estimate to repair our flooded basement for $20000
and after their nasty behavior, I've told them not just I am not going to give them the $20000 contract for our basement, but also I've lost my trusts in the company and they've lost me as a client.
So guess what was they're response to my reaction?
They've texted me back: Agreed
Be aware,this company doesn't understand what customer services means and all they care is to get paid for their overpriced services!!!

Kirk J.

08/09/2020 12:00:00 SA

Technician quality was good for a couple of small jobs, but very expensive and a bit too much on the sales side for my taste. He charged me more than $200 for 'analyzing the problem' - because there was no power... when the light switch was off. It was BS and I pushed back but he was talking around the issue so I didn't argue. (Decided to post my experience for others instead) He also suggested a brand new bathroom fan replacement for nearly $1,000 and hundreds of $$ more for additional (unneeded) services.

I found a fan motor replacement subsystem for less than $50 and will do the work myself. Would not recommend calling them to do any work unless you have lots of money to waste.

Update: I was contacted by the company and they wanted to see if they could make it right. I offered to call the customer service line if they provided a number -- and I never heard back. I'm not surprised.

Stacey G.

06/10/2021 12:00:00 SA

I am a bit disappointed. I signed up for the annual service plan. When my thermostat died causing me to lose air conditioning, the soonest I could get a tech out was three weeks! i could have called any other company and gotten help sooner! it's been two plus weeks of 90 degree weather and I am still sleeping on a downstairs couch (coolest place in the house). Not sure what I paid for...hopefully, when they come out Monday the wait will have been worth it.

Mr A.

2/17/2020

Asking them to come out and give a quote (no service just a quote) is the equivalent to trying and pull a tooth from a pissed off rhinoceros.

Stay away. Far far away.

Joey S.

10/15/2021

I had to pay 69 dollars for them to come out and give an estimate. They said over 1k for what the plumber told me would be two hours of work. RIDICULOUS. Found a local plumber on next door who charged 135/hr. What a waste of money and time. Pitiful. Look elsewhere.

Jamed G.

02/02/2022 12:00:00 SA

The employees who do the work at homes are great and know their job. This is in reference to the dispatchers and managers. The last 2 call outs in the last month caused distress beyond words. Last week we had scheduled our generator to be serviced. I took the day off for this. The scheduled time came and went. I called Micheal and Sons and learned the one and only tech was in Maryland and was not in our area. They knew he would not be in our area. The second call out involved our sewage pump. It took 5 calls to dispatch to get the right plumber here. The first one sent was not trained for the pump. The first call, the dispatcher said they do not service our pump. They had been to our home 4 times in the last 12 years. The 4th dispatcher wanted to sell us a new pump. I had told them we had a pump on hand. I have asked for managers to call about this...NO CALL BACK!!! AM looking for another company.

Cliff W.

07/07/2020 12:00:00 SA

Updated from a 2 to 4 star - updates below.

I used Michael and Son several years ago and had a good experience. I contacted them a couple of weeks ago and they had an appt available in the next few days. The appt was scheduled for a Friday between 2pm-4pm. My wife had plans at 6pm, so we assumed we were in good shape. 2-4pm comes and goes and no word from Michael and Son. I had to call them at 4:15pm to tell them no one has arrived. I am left on hold for awhile and then the operations person tells me the technician will call soon. He does. He tells me that he is a bit over a half hour away and he shows up a little after 5pm. He diagnosed the problem pretty quickly and fixed it as quickly and we were only charged for the diagnosis. All done before 6pm. No harm, No foul.
My wife told the technician that we were considering buying a new unit. The technician forwarded that information back to Michael & Son HQ. And the next morning at 9:30am, I received a phone call from Michael & Son asking if they could schedule an appt with me to send out a sales rep for new equipment. They had availability that day, a Saturday, and we scheduled it between 12pm and 2pm. I had the whole day free, so this was great. Really appreciated their initiative. It made me feel like they were really interested in my business.
12-2 comes and goes. I learned from the day before, he might be a bit late. I haven't scheduled anything, no problem. But as it began to approach 4pm, I started to get annoyed. There were things I could have done that day, but I put off to wait for the Sales Rep. The combination of an hour plus late the day before and now, 2hrs late for an appt they scheduled with me and no phone call to let me know, was really irritating. At 4:40pm, I called them, like I had done the day before, to find out when my sales rep was showing up. I was put on hold for a long time again and then received the news at 5pm that he couldn't make it that day and they would have to reschedule for the following week. No offer of compensation for me wasting my Saturday waiting for this guy. I told them that two days late back to back - that I would be looking for someone else to purchase a whole new unit from. You would think the $5k+ new sales would be important to them. Disappointing!

Update -
Maurice from customer relations reached out to me the same day, I posted this. I was willing to try one more time with scheduling an appt. Edwin came yesterday, on time and ready to go. He was professional and enjoyable. I have therefore updated my review from 2 to 4 stars. They certainly worked to fix my frustrations but I can't give them a 5 star review based on the past.

Rebecca M.

06/10/2020 12:00:00 SA

I contacted Michael & Son to repair my HVAC unit, which was only two years old, because our lines were freezing up. The first technician determined we needed more refrigerant, and we were charged $350. He didn't even stay long enough to determine if the issue was fixed. The lines froze again after he left so we called to have someone else come out. The next appointment was a no-show for a 10-12 window and I had to call after 12 when I didn't hear anything to reschedule. The following technician was over 3 hours late to our appointment. He couldn't figure out the issue and suggested that we may need to flush the system, but wanted to check if we had a warranty. After not hearing back I called the manufacturer myself and learned it had a 5-year warranty. After never hearing back from Michael & Sons we contacted another technician who quickly saw that the issue was that the coils were dirty, something that the first technician said he had checked. Not only am I out $350 dollars, my HVAC went un-repaired for almost a month. I am frustrated to have given money to a company with a blatant disregard for customer service and follow through. I tried to contact the company via phone and their website to resolve the issue but never got a reply. After filing a complaint with BBB they didn't even apologize or try to earn back our business. Don't waste your time with this company.

Jeremy W.

10/05/2018 12:00:00 SA

Is there anything lower than 1 Star ?

First off, to summarize everything, I couldn't say enough negative things about this company and frankly have never written a review like this. We always try to give everyone the benefit of the doubt, understanding that we're all human and make mistakes. Michael & Son has stunned us in how terrible customer service can be.

Our journey through Hell with Michael & Son began last September. I initially contacted them to replace our HVAC system as it was old and not functioning properly. They sent a guy out by the name of Julian Jones to provide us with an estimate. This is where it all began...

Julian came out to our house (arrived late) and went over the options to replace our system. Our needs were simple. We wanted to replace our older system that did not work, with a brand new system, both heating and cooling. Julian went over a few different options with us and we ultimately settled on a system. Following that, we put a deposit down and had the system ordered. Once it arrived, they scheduled a time for it to be installed. Like most working families, we had to adjust our work schedules (take time off) to be at home for the installation. But completely understood.

The initial installation took about twice as long as they stated as they had multiple issues getting it installed. Everything from missing and incorrect parts to them not having the proper tools to do the job. After finally finishing and leaving a mess outside, they drove off with the truck doors open and the old unit fell out onto the street. I can't make this stuff up.

They had not been gone an hour and the system completely went out and stopped responding. I called their so called 24/7 service (it was later in the evening) and they managed to get someone back out to try and fix the problem. That person was not able to fix the issue stating that a part had to be ordered. So we spent our first night with our brand new system in sweltering heat. The system would not blow cool air, it would just blow air. Big difference.

The next morning, I immediately called their service department and was put on a VIP list (what a joke). After they finally got around to us, they sent an individual out to try and fix the issue. That individual (junior level) had to end up calling and getting another person to come out and help. Between the 2 of them, they finally got it working but informed us that it was not working 100% properly as they needed to order a part. For the next couple of days, things seemed to be ok until about the third day, when it stopped blowing cool air, again.

After several phone calls of frustration, they sent a guy by the name of Pete Bartlett out and said he was their top guy. Now, I must say, Pete, by far, was the most knowledgeable person that they had sent out to date. He seemed to know his stuff and ultimately was the person that figured everything out. Pete ended up making about 3 or 4 trips out to our house (on different days) troubleshooting the problem to ultimately determine that Michael & Son had ordered the wrong system!! And on top of that, not only ordered the wrong system, but then installed it!! Pete, as well as us, were amazed at how such a large mistake could be made with so many people involved. It's one thing (maybe) to order the wrong system, but then to send people out to install it and NO ONE notice the fact it was incorrect!!

Following that discovery, Pete escalated the situation to the service department Manager, David Dasher. David immediately began to give us about every excuse in the book on why they had so many problems and made so many mistakes. After going in circles with David, and him not returning many of our calls, he finally responded and assured us that they would make everything right. Fast forward another couple of weeks as they had to re-order the correct system and come back out to re-install. They finally managed to get the new system re-installed and everything seemed to work properly.

By this time, we are now in October when temperatures were starting to cool off. Keep in mind all of the problems we had thus far were related to the system not cooling properly. As the nights got cooler and cooler, we started using the heater. As we went into November when temperatures began to get colder, we noticed that our house would not warm up. After spending a few cold nights, we had to contact Michael & Son yet again regarding another issue: the system will not heat properly. I finally managed to get in touch with David and he sent Pete back out to assess the situation. The next day, Pete arrived back onsite and determined that the heat pump was never installed!! It was determined this error was made by the Sales guy, Julian, as he forgot to include the heat pump on the order!!

Bottom line, we hope no one has to go through what we have went through with Michael & Son.

BEWARE OF MICHAEL & SON

Danny C.

2/27/2020

Agree with other reviewers. Michael & Son has very poor customer service! I made an appointment for them to come only to confirm HVAC is operational before closing on sale of a property. That's it. Their technician came, called me for instructions to access the property which was vacant, then just left without performing the work. I had to call 2 days later to find out the technician had left and no work had been performed.

I then made the mistake of scheduling another appointment with this company. The second time they came, they confirmed and wrote in their reports the HVAC was operational but then tried to solicit more business by writing that the unit was old (which it is) and that I should get it upgraded.

Over the next 3 days, I asked them repeatedly via email and phone to please just write that the unit is operational. They agreed multiple times only to not follow through. I made the same request to another company and they delivered where Michael & Son failed.

But because of Michael & Son, my settlement date was delayed. Avoid this company....

Malbec G.

2/22/2020

Filled out online request form to inquire about cost of visit and installation/removal of two toilets. Quick callback during which I was told $69 for visit and that would be applied to work if they did the install/removal. Tech arrived same day, on time, eyeballed one toilet and said my new one wouldn't work b/c it was standard 12 but the old one was 10. Looked at the other one and said it would work. He set about removing toilet then told me it would not work after all and (same issue) and put toilet back in place.

Then charged me $300+!!! And I am in the exact same spot as I was before: same old toilets but $300 poorer!

TOTAL RIPOFF! Should have only cost me $69.

Emailed them and got no response. Will not be using them ever again.

Charles H.

08/04/2020 12:00:00 SA

Do not use them - they will lie. The dispatcher claimed that the plumber was on their way, then two hours after the claimed arrival window they claimed that the guy had showed up but no one had answered. We are in quarantine - everyone was home. They are incompetent.

Et B.

4/18/2019

We have relied on Michael and Son for heating, AC and electrical services in the past. Today, I received excellent plumbing service from Cesar who was able to competently overhaul a leaking toilet tank.
He was fully prepared and completed the job before I could do my chores. Our toilet is now good as new.
Cesar was able to answer all my questions about plumbing and offer advice on Michael and Son Renovations department.
I highly recommend Michael & Son.

Gary P.

10/01/2018 12:00:00 SA

Just got royally screwed by MIchael & Sons. They told me a checkup ws $59, but when the repairman showed up he said my system wasn't working properly so he was going to have to charge me $89 instead. I reluctantly agreed, already feeling like a scam was coming on, well it did.

So he looks at the unit for less than 5 minutes, goes outside and sprays the compressor with water and checks the freon level. He has spent all of ten minutes here and he says it is down a pound of freon and he can replace it for $120 bucks! So I said, I had this compressor less than 6 months, if it is down a pound it is leaking. So what good would it do to put more freon in. He said he can check for a leak for around A THOUSAND DOLLARS!!!!!! Oh yes, and he could put me on a service plan for almost $400 a year and all parts and labor are included, but I would have to pay the $200+ for the freon and service charge. THEN I could have the honor of paying them an additional $400 to be on their service plan.

All I wanted was to get on their $389 service plan. but not for $600.

I payed the guy his exorbitant service charge and got him the F out of my house. It took him longer to bill me then it did to diagnose my problem.

I will find a company that doesn't take advantage of unsuspecting customers thank you very much.

UPDATE TO THEIR RESPONSE: YOUR technician told us it was over $1000 to look for the leak. AND when I called your person said the fee was $59, not $89. I called to get on your service plan, but I was told I needed a $59 service call, that turned into an $89 call. You are lying when you say it is always $89, we both heard the first person say $59.

You offer nothing but lip service. If you cared about your customers and not just their money, and wanted to be fair, you would have offered me some kind of break on the $209 knowing I wanted to pay another $389 to get on your service plan. But thankfully I learned what kind of a greedy company you are.

Review after review tells the same story of inept thievery. Heed the warning people!!! find a reputable LOCAL guy and not some big careless corporation.

Merry G.

7/28/2020

Last night Roger came out from Michael and Sons. He had worked all day but still went the extra mile to come to my house in the heat and humidity. He was clean and courteous and correctly wore his mask and gloves the whole time. He snaked out my clogged bathroom drain very quickly and professionally. My drain is working beautifully. If I ever need plumbing assistance again, Michael and sons will be the first people I call and I will also recommend them to everyone I know.

Melanie M.

1/27/2020

My problem: the electric heat clicks off for days at a time for no reason, and may come back on after 24hrs, or may not. Michael & Sons to the rescue. I told their very nice technician that I suspect the problem was with the thermostat. He ignored the thermostat and performed a $89 diagnostic of the furnace and recommended to replace the heating unit for $775. The heat was working by the time they left.
A few days later the same random shut off started happening again, with the heat not coming on for days at a time. I call Michael & Son and a different technician comes out. Says I need a new capacitor for $100. I tell her I think it is the thermostat. She doesn't agree. The heat is working when she leaves.
A few days later, same old problem. So I am about $1,000 out of pocket and still have unreliable heat. I call them for the 3rd time. After waiting all day they come over and tell me it might be the thermostat! OMG.
I ask them to install a new one and they quote me $400. I look online and see I can buy a basic unit similar to the one I have for $30 from Home Depot. So I asked if they would install a basic unit if I get it from Home Depot. They say their installation cost will still be like $300. WTF.
After 3 visits and $1,000 spent they problem isn't resolved, I have no heat (again) and they aren't even offering to install a $30 thermostat for me after I have spent $1,000 on their repairs. The technicians are very nice but I feel very scammed. Not using them ever again. Be careful.

Cissy Y.

06/05/2020 12:00:00 SA

When I called Michael and Sons to schedule removing the toilet and replacing wax ring, I was told that I would not be able to receive a quote over the phone. That was reasonable, as I anticipated a fair cost. The technician arrived , viewed the situation, and quoted the job at $327.00!!! Well, I had spent some time cleaning the bathroom, taking off my husband's handicapped railings, clearing the space - so what was my alternative??? I told the tech to go ahead. He was great - very nice, very respectful, and did a good job. I'm not faulting him at all. I'm disappointed with the cost of this 15 minute job. Outrageous pricing and I will be notifying two building captains to tell all units about this.

Peggy F.

06/02/2020 12:00:00 SA

So...a few weeks ago, I thought I would take advantage of their $49 A/C tune up special. They gave me a time of between 10-12pm. Great! By 12pm, I called them to see when they were coming and I was told, We were just about to call you. Due to the current situation, we're short-staffed and we have to reschedule. While I understand that, why couldn't I be contacted BEFORE the service window was up. Luckily, I hadn't taken off work for this, but what if I had? They rescheduled me for today June 2nd during the same timeframe (10-12pm). Let's just say it is now 3:20pm and I haven't heard anything from them. Luckily, once again, I did not take off work for this! Needless to say, I will not be rescheduling.

Omi J.

06/02/2020 12:00:00 SA

I got full septic tank and their company tell me got broken pipe till I catch their are lie. And they hire lawyer play rule with me now. Caution people stay away scam company like this one. I sure rate zeros for it. And fake google reviews

Alexa S.

03/02/2020 12:00:00 SA

We're on our third attempted appointment with this highly unprofessional company. Not only did they miss the 4-hour window for the first two attempts, they didn't show up at all! We waited all day for them. They didn't call the second day until 6pm. What the heck, guys? Even Comcast could make a two day window in the heyday of their awfulness. We've been taking 2 minute showers the last two days so as not to flood our basement. The reason they're supposed to be here, by the way? To fix a problem they allegedly fixed last time, but clearly did not. I will never use this company again. They should be ashamed of their customer service.

mike m.

06/01/2021 12:00:00 SA

They made an appointment to come out on Tuesday. They did not call or show up. I called them for them to tell me I'm not in their service area. But they made me an appointment knowing my address. I would not use them.They didn't know their service are.They seemed not to really care or that they had used up 2 1/2 hours of my time from work. Buyer beware.

Scott G.

09/10/2019 12:00:00 SA

Unbelievable. called them out to check out a light switch that was causing the light to flicker. I understood the $69 trip fee and was OK with that. Next to figure out what the problem was, I was charged $201. Then we he learned the light switch was faulty, wanted to charge another $196 to install a new switch. All he kept saying was it has a lifetime warranty.

So, they wanted nearly $400 to change out a light switch. I begrudgingly paid the $201 and told him see ya. I went to Lowes, bought a switch for $4 and switched it out myself.

All this was after the first electrician went to the wrong address and marked my ticket as not home.

Highway 'freakin' robbery.

Mickey P.

02/04/2020 12:00:00 SA

I called on Sunday to have someone come out to my residence because my water heater was leaking. First they said someone could come out, then they could not. I was told the plumber would call a half hour before arriving but he did not. He smelled like cigarettes. Then he said Michael & Son only sold commercial grade water heaters and that my unit was not repairable. $3200??!!What a rip off!!

Dominique C.

06/04/2019 12:00:00 SA

Another successful service with Michael & Son! My AC went out last Friday and after asking a neighbor who fixed his AC in the prior year, he suggested called M&S. Demetrius/Dee was my technician and was super courteous and prepared me for the worst in terms of possible solutions, but delivered the best, affordable results. My air conditioner is working again, and I didn't spend a million dollars. I really appreciated him going through all of the various options with me and genuinely being super professional, yet compassionate that I was nervous about the cost.

Lynda H.

2/17/2020

If I could give these people a negative one I would. I had a prong from my coffee pot stuck in my outlet. The man said it would take 15 minutes and would cost $75.00. Today, the technician was running an hour late and he said he wanted 250.00 to do a 15-minute job. I called Micheal and Sons. The receptionist listened to my story. She said she would transfer my call. I sat on hold for 15 minutes. I hung up. It is not worth it, they are not the only electricians in town and for them to act like they are is a disserves.

Ilya B.

1/24/2020

Don't ever buy an air conditioner from these guys. They don't honor the warranty. They cheat. They lie. They ignore you.

Let me start from the beginning. I bought a townhouse in May 2014. One of the air conditioners (it has two) went bad in the summer of 2014. I went shopping around for a new air conditioner and ended up buying a $6000 heat pump through Michael and Son.

They were not the cheapest but one of the major reasons I went with them was that the salesperson told me that the other HVAC in my townhouse was installed in September of 2010 and that HVACs bought through Michael and Son have 10 year warranty through the company even if the manufacturer's warranty is shorter. He told me that I have a warranty until September of 2020 on my existing unit. I decided that it is really great that Michael and Son stands behind their product with such a nice warranty and also wanted to have one company service and own both of my HVAC units, so I went with them.

I have been doing regular (twice a year) tune ups with Michael and Son to make sure my units are in good shape and are under warranty.

Fast forward to 2019. During a tune up the technician told me that my 2010 unit's condenser is all rusty and is leaking coolant and that I basically need to replace the AC. I told him that it was under warranty but he told me that, according to his records, the manufacturer warranty was only for 5 years and ended in 2015.

I called the office and asked them to look up the warranty. They told me that their computer system was upgraded in 2013 and that they can't look it up immediately (how did the technician look it up?) but they can check it and get back to me in a couple of days. It has been over 2 weeks. I called and reminded them a week ago and they promised to call but - nothing!

I am extremely upset. I feel cheated. The warranties these guys offer ARE USELESS.

DO NOT! I REPEAT, DO NOT BUY NEW HVAC UNITS FROM MICHAEL AND SON!!!

UPDATE (went from bad t): yesterday, I called Michael and Son again and explain my story again. I was eventually transferred to a customer service supervisor named Michael N. He was very nice apologized profusely and told me that since it has been so long, he is going to take my word for it (that I have the warranty) and will set up a priority appointment for tomorrow. He promised that the technician will know that the unit is under warranty.

Today a technician named Darrick showed up. He was not aware of any history to this. Told me again that the unit is not under warranty. Told me that the unit was not even installed by Michael and Son. When I produced the paperwork from the install, he said that it is still not under warranty. I called the customer service and spoke to another supervisor who was very rude and said that the unit is not under warranty (How? When it takes days to look it up!) and without even letting me finish hung up on me.

I specifically took a day off today to have the technician come over and this is what I got.

I am so sorry I ever did any business with Michael and Son. Don't repeat my mistake!!!

UPDATE: I reached out to them but my issue was not resolved...

Daniel A.

04/08/2020 12:00:00 SA

So we called M&S because our water heater broke and flooded half our basement. They had scheduled someone to come out that day between 4-6 pm. when we hadn't heard or received a call by 530 we decided to call them to see where they were at. They informed us that the tech had left home for the day and since we called after 5 we'd be charged an emergency fee and the guy could come 7-9. We informed them we had an appointment from 4-6 . They said well since we called after 5 it'd still be considered an evening & emergency fee. Horrible that the tech just decided not to come so we called someone else. First and only experience. Will not call or ever try to deal with this shady company.

Kay H.

1/30/2020

Update, A rep reached out. #useless. Someone else can provide the same services, not worth dealing with M&S. Bad pricing and even worst customer service. Run!!!!

I don't believe they are worth the hype. The technicians performing the work are always professional but don't get it twisted, they are for sure coming to bleed you dry. There is ALWAYS an additional issue and they ALWAYS have extra items to sell you. I've had a tech come out for two different issues and have had both needing to come back and correct work previously performed. As much as i've paid, why can't you complete the work right the first time? I had an HCA and because I decided to cancel, I paid back the discount I received. Talk about petty. I've worked with M&S for several years in different homes and you would think that's worth something. Oh well, off to the next service tech. It has to be another company out there that respects its customers base more. I'm on a search to find them. Bye M&S, it's been real.

Jonny S.

4/20/2020

I asked Michael and Son's to inspect the work of a prior contractor who installed a new outlet behind my TV. The prior contractor had failed to put in kick plates over the wires.

Michael and Sons identified that failure, but didn't do anything else. The electrician glanced into the holes the prior contractor had made, but didn't do anything more. He said to do a full inspection would be $550. I declined. I was charged $89 for him eyeballing the lack of a kick plate and glancing into the holes. I was pretty disappointed. This seemed like a real half-assed effort for $89.

I hired a second company to come out after this. He obviously fixed the kickplate, but also found a number of other issues from the first contractor.

Janice R.

06/04/2020 12:00:00 SA

Michael and Sons charged my 91 year old mother $2300 for add-ons to her electrical system that were not necessary. The customer relations manager told me that the electrician said all the repairs were needed to bring the house to code, but in a second conversation said they were add-ons, so not needed to bring electrical system up to code. There is a note in their database that all work must be approved by me, but they did it without asking me, I only found out about the charge, by reviewing her credit card charges.

Buyer beware!

Ronnie K.

7/18/2018

Update : 24 Jul
Maurice responded to my email and processed the refund that same day. Thanks!

This review is for the hvac service only. I have had ok experiences with the other services.

I am trying to get a refund for work that was not done.

2 JULY appt. I was an idiot and paid for the service even though the technician said he didn't have the parts and will have to come back.
I was told someone would call to schedule once they got the parts. This was 2 July.

11 JULY cancellation. I called a few times since 2 jul to see if there was an update. Each time I was told that someone would call me. Nobody called. On 11 July I called again to cancel and requested a refund.

Weird refund process. For a refund the manager has to call you and investigate or something like that. I was told the manager would call me. Nobody called.
No refund yet. I called several times to see where my refund was. The people on the phone were pretty nice and tried to help. Again I'm told someone would call me back. Nobody called

18 JULY. Finally I got in touch with the manager. He says as soon as he gets to his office he will look into this and get me my refund. And call me. Its 9pm. I have not received a call. I don't think he is in the office working on my refund.

What am I supposed to do.
What do I need to do to get my refund.
I am about to lose my mind.

Samantha Y.

4/30/2018

*If you can, please seek your plumbing needs else where. This is a real review. See my other reviews and you will see that I am honest and give credit where it is due.

Warning: You will be over-charged and the service will be mediocre.
Trust the reviews. Something I should have done. I was in a hurry and did not do my homework.

1-star is for completing the job. My toilet flush, yay!!!

I would not give this company anything higher. This is why.

1- The technician gave me a crazy a$$ price for replacing the shower head. Something about rebuilding for $800. Really, are you all out here knocking people in the head. Geesh!!! come on. O, and he did not even look at it. Just punched in something in his note pad and gave me a price.

2- Finally, I was knocked in the head with $250 for replacing the toilet knob. It took the guy 10 minutes.

I had other plumbing that needed to be done in all the bathrooms, but decided it was not a good idea to go with this company. Because by the time I had finish paying them I would have paid the cost of getting new bathrooms. (Not, really because I just had a whole bathroom done and that was expensive, but you get the point.)

O and The Technician - smh at him.
The technician arrived and I asked him did he have foot covers, my carpet is white. He went out came back in with the foot covers on his feet. (side-eye)

Alright thats all for this review.

****Response To The Manager Comment:***
I don't think you are sorry at all, especially with how you responded to my honest review and my experience with your company. If I did my homework. as you said. I wish I would had done my homework here on yelp where there are real people like me that give our reviews from our experience and perspective. Whether I did my homework or not and looked up your company else where will not change my experience with your company pricing system and the unprofessional tech. SIMPLE!

Checkout some of my other reviews from service companies that I gave 4 to 5 stars. Real reviews, real person, real experiences!

Melissa W.

04/02/2021 12:00:00 SA

Terrible. Do not use this company. Save yourself the time and money. Called for an emergency repair. Was given a timeframe that they completely blew. Called and they tell me it will be another 2 hours because the technician is held up on another job. Completely blew that window too. Supposed to be 24hrs, that's a lie. Terrible customer service. Terrible follow up. And they charge way more then other plumbers. Lesson learned. Hope it saves someone else the headache as well.

Daniela T.

10/08/2018 12:00:00 SA

Really bad experience with a chimney liner installation: awful communication and lack of professionalism. I cancelled this job and won't be contacting this company for new jobs. I just hope their emergency service works in case the water heater they installed has a problem.
And Maurice, I have the quote for the liner installation/replacement following water heater replacement. So if you guys don't offer this service it is a really bas problem that I have it offered in writting

Matthew R.

7/31/2020

We had a new HVAC system installed by M&S in December, per their recommendation and at a cost of $14,000.

Yesterday, the AC system stopped blowing cold air. Given the 90+ degree heat, we called right away and had a technician come out in the evening. Unfortunately, the technician said it required a part that he didn't have in his truck, but they had one at their facilities. He confirmed that he'd be back today (7/31) to finish the repairs. At that point, M&S became unresponsive to repeated calls to their customer service department.

First they claimed that the technician would call us with a time he would come by. When we didn't receive a call, we called customer service again. At that point they claimed they left a voicemail for their parts department to see if the part was available and would get back to us quickly. Sure enough, no call back. We call again and are told the technician will definitely call us shortly. Again, no call back. After yet another call to customer service, they say they don't have the part and have to call the distributor, but might not hear back until Monday, if not later.

We have very young children at home with 90+ degree temperatures expected over the weekend. When I asked M&S if they were going to reimburse us for the cost of a hotel over the weekend, the customer service agent LAUGHED and said no.....apparently a brand new, $14,000 system that they recommended and installed comes with no guarantees, no customer service, and no alternative solutions when it's needed the most.

Roch K.

7/26/2020

I appreciate that they showed up within 2 hours, after hours. However, they also charge a significant fee for that after hours service. That was the only part of the service I was happy with. The electrician who appeared was dishonest in his rate negotiation - stating that he would trouble shoot the issue since he agreed none of the fuses looked blown. If the fuses were blown he said he would replace them. Now - the after hours fee is more than doubled to include the diagnostic fee. Then he diagnosed that a fuse is blown! And that he cannot fix it without an additional fee.

After I expressed my dissatisfaction he mentioned they don't work on our type of electrical units, despite being on our coop approved vendors list and having been out to assist multiple times in the past. This felt very talk down to the woman and gaslight her. When I called to make the appointment they clearly had records of servicing my apartment in the past - and surely that means you know what type of electrical system you're showing up to. If he wasn't getting agitated and wasnt alone with me in my apartment I absolutely would have refused to pay anything over the after hours call out fee.

This is the third time they have come to my unit and provided subpar service. I don't recommend them unless you have no other choices or options. I only called them tonight because my usual electrician was unable to provide emergency support.

Bryant Y.

06/07/2020 12:00:00 SA

Really no need to state more than what others have said. Same issue as most with missing time window. They were two and a half hours late until I finally cancelled. Who knows how much longer would've been. Friendly on the phone. Sounds like managers / owners are overbooking to make money. Feel bad for their employees who feel the wrath. Last call lady had the audacity to say our competitors are doing the same thing. Will certainly go somewhere else that's better managed.

Michael Q.

02/05/2020 12:00:00 SA

Total, total ripoff. guy came over for a simple estimate for a water heater installation. $2500 for a simple 50 gallon, replacement/ installation (not even top of the line heater) no special work required. Also I have a walkout basement, no obstructions so there isn't an special working conditions that would cause the price to be high.This includes the military discount! I normally don't post, but I feel its necessary to warn folks. Anyway, I ended up going to LOWES and guess what, cost is only $1200. The only difference is the 10 year parts and labor warranty not included but (6 years parts/warranty and labor only for a year). For a 1300 difference, you can buy a cheap maintenance/warranty contract.

When I questioned why so high, the guy gave me that expressionless look but in the back of my mind he's knew the price was overinflated.

Don't bother with these guys and ignore the catchy commercial/jingle. With so many bad reviews, i would encourage all to contact BBB

-----------------

Thanks for pointing something out and advice, The only negative reviews are on Yelp everywhere else we're in above average company, makes you wonder when you go to yelps very own Yelp page there are two star company lol

Looking at other review sites to make sure what's shared on my Yelp is on those sites too. Thanks! LOL

Dana V.

2/26/2019

This review is on behalf of my mother Mrs Linda Knight of Fort Washington:
I've been a customer of the Alexandria Virginia location since 2010 with the purchase of a home generator, and have had no complaints with service. Yesterday; however Delvin Smythe Junior went above and beyond. Mr. Smythe encountered a very nasty back up in my laundry room. He explained to me what he was doing along the way, made suggestions,
and respectfully declined my offer to take a break, possibly returning the following day to complete the very challenging job. Despite my protestations, Mr. Smythe kept his work area as clean as possible he was informative, patient, and exhibited excellent customer service. By the way HE in my opinion deserves to have the hefty check that I wrote.

Kurt M.

7/16/2020

What happened to Michael and Son? I have been a customer for six years and have spent more than $14,000 with the company and had been impressed with their customer service until now. I had an appointment with A/C technicians and they showed up almost three hours late. I called and asked for a manager to call me back. A week passed and no call. I called again and requested a manager. No call back. I filed an online contact form. No response. What kind of company treats their loyal customers this way? What started as a minor complaint has now escalated to the point I will no longer recommend this company and may cease any further business.

UPDATE 7/18/20: I wrote to the company email in the comments. No response until I wrote again the next day. I was offered a voucher for a future inspection. I was told that they cannot refund me due to the fact that they're dealing with a pandemic and staff sizes are much smaller than normal. I am not sure how the coronavirus prevents a company from contacting a customer for almost two weeks--I guess it is the convenient excuse. I added one star because I finally got a response but only took five messages and a Yelp review.

UPDATE 7/28/20: Back to one star. The promised voucher never came. I called on 7/24 to check on an ordered A/C part that was supposed to arrive by 7/13. Asked for a call back. No one called. I called again today and was forwarded to a voice mail. Really? I don't understand what happened to Michael and Son. It is like they just don't care anymore.

Dennis D.

4/26/2020

Called them out to figure out why my outdoor basement stair drain was over flowing into my basement, guy comes says he can't find the pipe he doesn't know charges me $69 for his failed efforts and leaves ....basements still flooding

Sara S.

1/13/2020

Zero. Big fat zero for this business. I have been waiting 48 hours for service.

Yesterday they said they would put in an emergency note for a plummer at 2 pm EST. Fast forward at 7:45 PM plummer called me and said my tenant isn't home. Of course she isn't home !!!! Service time was for 2-4 pm!!

Today I call they told me the plummer is 15 min out. He's in traffic. My 2 pm service appt for today was still on track. ... 4 pm passed. 5 pm passed. 6 pm passed. 6:30 I called and they said the new software didn't allow them to dispatch a plummer!

So the entire time today all the customer service reps were making up lies about the plummer being on the way. So bizarre and odd. Stay away !!!

Worst business in MD VA DC. Big fat zero.

Jerry G.

07/07/2021 12:00:00 SA

I purchase 2 new furnaces from them and signed up for there VIP subscription service. When my AC went out the closest time they could send somebody out was in 2 weeks. I am not impressed.

Nathan G.

3/28/2021

A technician (Kevin) from Michael & Sons inspected my HVAC system which was non-functional. He determined the fuse had blown and needed replaced. Prior to installation, I asked him several times how much the new fuse cost. He refused to tell me, saying it was a good price. Afterwards, I tried to get the part refunded through costumer service. Technician Kevin lied to costumer service, saying he had told me the price prior to installation, WHICH HE DID NOT. All in all, I paid $250 for a $10 fuse replacement - and costumer service refused to refund the part. The technician was completely dishonest, misleading me to pay for a RIDICULOUSLY overprice part - lying to customer service to cover what he had done.

Anne N.

1/25/2021

Wow I am disappointed-I just needed a flapper in my toilet and the technician couldn't do that because they only have 2 kinds of flappers so they wanted to change everything in the toilet for over $400-who doesn't have different kinds of flappers if your in the business-ridiculous...not to mention my appointment was from 330-630-oh show up at 1 that makes sense? So instead of getting it fixed I was charged 69.00 for nothing!!! Will never use again-

Kara B.

10/08/2018 12:00:00 SA

I had a major sewage system malfunction which flooded my front yard.
My son went onto HomeAdvisor and contacted Michael & Son Services.
Carlos White came the next day, spent a good 9+ hours working on the repair.
He contacted the City of Rock Hill to let them know that the repairs had been made and for their inspection.
AMAZING customer service, friendly, knowledgeable, kind and genuinely HONEST!
I highly recommend their services and will be calling again tomorrow about another minor plumbing issue.
Thanks Michael & Son and Carlos White!

L. N.

1/24/2019

Michael and Son delivery team did a great job installing my gas range last week. They were courteous, on time, and thorough. Great job!

Hannah W.

4/24/2021

We contacted Michael and Sons because our microwave was knocking out power. When we called, we were told that it would be $69 for a service call. When they came out, they told us they would need to troubleshoot and that that would be extra. My husband understood it to mean they were troubleshooting to resolve the issue. They ended up recommending we replace our microwave and charging us $230. We knew their was an issue with the electrical panel and wondered if it might be related. The technician provided an estimate but still wrote the recommendation to replace our microwave. We called back and asked to speak to the electrician to clarify and were told that that department would call us back. We still have not received a call back. I reached out to Customer Relations and was informed that they are not appliance experts and so cannot recommend replacing the microwave. This person said the issue was with our electrical panel. I asked for a refund since they provided us with an inaccurate diagnosis and did not complete the service we paid for but they refused to provide a refund despite acknowledging we were given erroneous info. I asked for the owners phone number and was given an email. I've emailed the owner with no response. We are very unhappy with our service and still do not trust their diagnosis. We are going to have to pay someone else to do the same thing now.

Bonnie M.

11/29/2017

I would not use Michael & Son again. The reason, the extreme markup they place on equipment. For example, I needed the faucet replaced in my kitchen. The technician said he had one on his truck. He replaced a brushed stainless steel faucet with an expensive faucet from Ferguson and charged $700. Shame on me for not halting the installation. Also, their technicians constantly try to sell other services when on a service call, which is quite annoying.

Today, a technician arrived to replace the garbage disposal. Once he informed me of the prices, $500 for good, $700 for better, and I stopped him there. I looked up the cost of garage disposals on Lowes, and was appalled at the mark up by Michael & Son. I paid for the service call and told the technician I would buy it myself and have someone else install it. Of course, he would come back and install it for $300. No thanks!

Omar G.

6/23/2020

I was given an appointment for last Friday to look at our generator that needs to be replaced 2pm to 6pm, sorry the technician is running late, etc...
Reschedule for today 12pm to 4pm, sorry the technician is overwhelmed, will not be able to make it, etc....

I called them at 11am, your next on his stop, really, what happened?

I had asked for a call/text 30 minute prior to arrival, sorry we don't provide that.

I asked to be on the technician first job, sorry your call is not urgent and not a priority, really?!?!

With that said, Michael and Son forfeited a $ 10-20K job!

Gee V.

6/18/2020

Horrible experience! We set up an appointment for Thursday between 4-6pm. This is 10:16pm and no one showed up, no phone calls, no texts, nada!
They asked us not to switch on the AC for 48hrs and it's 83degrees in my house!!
I will no recommend this business, they are very unprofessional

Drew D.

6/15/2021

Wow. Michael and sons has really terrible customer service. That's fine keep your $288 and lose a customer for life and I'll make sure that I share my terrible experience with everyone get a chance to. They perform the services without my authorization save your money go to another company.

Pierre L.

2/15/2021

Sad to say call yesterday for emergency service outside unit had ice on the coils and told them someone had COVID in house technician called after 8 pm told unit had thaw out before he could check it was also told that he would tell Management about the COVID problem and someone would contact us tomorrow which never happened called twice and was told a manager will get to us in 24 to 48 hours and I paid for the premier maintenance plan no one has called us so I called another company and they will send someone to just check the outside unit it's better than nothing

Dave A.

01/04/2020 12:00:00 SA

I got another company to do the work for half the cost these guys are charging. Also I'm 99 percent sure they are posting fake reviews on google. If you want someone to come out and rip you off, then not show up to fix the problem, call this conpany.

Daniel H.

06/12/2020 12:00:00 SA

This company is complete garbage. They replaced my AC unit in my condo and in the process removed multiple pieces of sheetrock that they didn't even replace, forcing me to manually do the repairs. They didn't even knock any money off the price even though they tore up my wall in the process of their 'repair.' They also failed to screw in the covering of the unit appropriately. Very poor quality with this install. I recommend looking elsewhere for your home repair needs.

Beth T.

12/13/2019

I am very disappointed and disturbed. Service technicians and dispatchers are great staff. But I believe the whole problem is management. In summary,

*Three service requests schedule failed
*Twice, the managers had the opportunity to make matters right but did not take any action. They do not care for customers, and the company they are working.

The details are ....
Early October, I called for HVAC six months maintains service. I took a day off from my work to make sure the technician has access to my home. The technician did not come in the time frame he/she was supposed to come, and I did not receive any courtesy call from M&S for the delay. I waited an additional three hours and then I called M&S to find out what was going on. The dispatcher told me I did not have any service requests for that day. I said to her, it is on my calendar; I do not take a day off from work for nothing. She said there was a software conversion process, and that maybe the problem for the matter. She was very professional.

After two weeks, I called again and made a reservation for the service. That day was Saturday; I did not need to take a day off from work. But the technician was late over four hours again. However, I have received at least three courtesy calls to update me. After waiting for an additional four hours, I canceled the service request.

In early November, I called again. I was told no routine maintains schedule available until mid of November, but I could be able to schedule it for December 2, 2019. I took a day off for this purpose again. The technician did not come in the time frame he/she was supposed to come and did not receive any courtesy call this time. When I called M&S to find out what happened and why I did not receive any call, the dispatcher told me the technician has not finished the work with a customer scheduled before me and she is not sure what time he/she will arrive at my place. The only thing she know he was working somewhere in Laurel, MD and I am in DC. I said to her again why I did not receive a courtesy call, she did not have any clear response.

I asked the dispatcher to speak to the manager and told her I like to get a partial refund for the service maintains agreement I prepaid for one year for two unites. The dispatcher placed me on hold for about 10 minutes and informed the manager was not available to talk to me at that time.
I informed the dispatcher to let the manager know to e-mail me to discuss the partial refund since M&S could NOT deliver the service as agreed.
I waited for a week and did not receive an e-mail from the manager.
After a week, I found the business manager Mauricio e-mail address on Yelp page.

I e-mail him to call me to discuss my concerns. He said he would let me know when he will be available as of today (five days) after I sent him an e-mail, I never heard from him.

What I need from M& S is a partial refund of the prepayment of service agreement for one year.
I will file a claim report about this to BBB.
Senior management....... Please train your business managers.

Judith H.

03/02/2018 12:00:00 SA

I had a terrible experience with Michael and Sons. Purchased their annual maintenance plan and our hvac broke 3 times. They said they would come fix it, but I think the just patched it which meant it kept breaking. Finally they said they would come replace whatever was broken, but after the service guy missed 2 scheduled appointments (which my brother stayed at home both times to wait for them to show up), we were outside of our annual maintenance and had to renew with them in order to get the part fixed.

Super disappointed and definitely do not recommend them. They operate like a large business and it's difficult to just get an appointment, let alone try to find the guy that will be working on your house. No thanks - I'll use Yelp or Angie's list next time to find a better hvac contractor.

Gerard D.

01/10/2018 12:00:00 SA

I recently had a hot water heater installed in my new office in NE DC. I had recently used Michael & Son for some electrical work I was selling in Bethesda. They did a number of electrical repairs as well as a new service cable. While these repairs went well and I was happy it was routine and didn't have a need to congratulate them on doing what they were supposed to do.

The hot water heater got a little more involved..they trouble shooter by process of elimination, replacing small item unit they finally determined I need a new heater.

While not thrilled to hear that, they work out an acceptable cost for the new heater taking into account the trouble shooting repairs made in the old heater.

They were ez to schedule and came on time...after the the heater was installed it still didn't work and we finally determined that it was a problem inside the electric panel and solved.

I of course thought and probably correctly that I never needed the new one. Of course hindsight is 20/20 but I was not happy.

I call the office and explained and they said someone would call back (it was a Saturday), I was a bit skeptical. To my surprised I got a call from a costumer relation manager who listen and listen, he got all the fact and here's why I decided to review them. He politely asked what would I felt was a fair resolution. First of all I wasn't expecting that...I thought about amount of time they spent on labor and suggested that. He said sounds reasonable and had a credit processed back to my card in s few days.

That was it, I was really impressed with there willing to listen and work out something I thought was fair.

Paul A.

6/24/2018

We just had excellent service from this company, which came after another Falls Church plumbing service unfortunately failed to even call us back when we had a leaking pipe causing water damage in our basement.

We received prompt attention and scheduling from Michael & Son, and for the repairs made, the price was entirely reasonable. They made no attempt to up-sell or tack on ancillary fees. The plumber himself was very skilled, both at finding/fixing the problem, and at explaining it all to me, including walking me through next steps on getting the basement restored.

They got my business going forward.

Dave M.

12/06/2017 12:00:00 SA

Maybe a little pricey, but reliable

We had a tiny leak in a drainage pipe connection, and it was so small that it was one of those things where you say, oh, some day we should get that fixed. We had a guy look at it. He was just a handiman and not a professional plumber, but he didn't know what to do. We scheduled an appointment with a local plumber, but they never showed up. The previous owner of our house had a contract with Michael and Son and said they were reliable so we called them.

We had a plumber show up on time. He looked at it. Precious also asked him to snake the drain of her shower, and he looked at that. He gave us an estimate and set a time to get it done.

We had confidence in him. He knew exactly what to do and went about doing it and doing it right.

During the time he was there, he kept asking if we had any questions, and we were able to ask general plumbing related questions. This guy was the definition of professional. The next time we need anything done, we're going to call and request they send this guy. Vanna was his name.

Brent S.

1/24/2018

My overall recommendation is to look for a better plumber in your area. They will be cheaper and provide a better quality of work.

I called Michael and Sons to look at my water heater when it stopped working. A technician came out for $70 to tell me that it was broken and I needed a replacement for the cost of $2,200. It wasn't until the next day I contacted another plumber and found out I only needed to replace the heating element which cost $12 at any hardware store and can be easily replaced.

I then contacted the company asking why this recommendation was not brought up to me by their technician. They told me that they could have had a second technician come out and replace the element for an additional $70 + parts and labor. This customer relations manager then began to taunt and insult me why I asked about the legitimacy of the technicians knowledge and why it required two separate visits to replace an element that only took me 30 minutes.

Overall, poor technical knowledge and poor customer relations. I highly recommend using any other plumber. Follow other review boards and they will say the same thing.

Maurice was not helpful in this situation which is...awesome!

Matthew C.

01/03/2020 12:00:00 SA

Terrible! Michael and Sons sent a person out to snake our bathtub drain. They had to access the back panel to reach the clogged pipe. Unfortunately the back panel behind the tub is located in my son's nursery. The guy smeared sewage on the wall with his hand. He put on shoe covers when he initially came in the house but did not take them off when he went out to his truck and tracked mud through the house. It was a very rainy day. Then he smeared more sewage on my son's rug! Now we have to spend the money to clean the rug.

Oh yeah, and he spent two hours trying to unclog the drain and was unsuccessful. I had a different plumber come the next morning and unclogged the drain within 10 minutes. Thanks Michael and Sons!

Travis P.

3/24/2020

Gary was exceptional! He took the time necessary to thoroughly clean my pipes! He was patient, and did what it took to leave me feeling at ease knowing that the job was handled by a real pro.

Nick T.

12/18/2019

Willing to do work not to code. I would avoid their remodeling team...

I needed a dryer vent replaced that runs through the ceiling of a finished room. Called for an inspector to come in to get a quote. The inspector was here for less than 5 minutes and told me that someone will have to come in and do another inspection to see if there is currently a rigid pipe or flexible one installed. If it was rigid already it would be to code and require less work. I received a proposal for the inspection of dryer vent that cost $250 but would be deducted from the work if I had it done. It took two weeks to get the second inspection. So much for a free estimate.

The second inspector turned out to just be the regular service guys. It was about 30 minutes from the end of my ETA window and I called the regular Michael and Sons number to see where they were. They didn't have me in their system and it took a good 10 minutes to find out I needed to be directed to the remodeling team. I had no idea there was a different team. Once I was in contact with the right team, they said they would be there in 20 minutes. I would not be surprised if they live 20 minutes away.

When they got here we were able to determine it was a flexible pipe in the ceiling without much trouble. They then gave me the option to just hook up to the flexible pipe with a new one coming from my dryer up into the ceiling and they had the pipe in their truck ready to go. When I asked if that was to code they stopped and said they would have to contact the inspector for a quote because they weren't prepared to cut drywall and what not to install the correct venting. They were going to complete this job not to code if I didn't question them?

They attempted to contact the inspector, but he wasn't responding and they left and said they would be at home depot and call me back after they heard from the inspector. No one called me back for hours.

I called the service line again and no one was able to reach the inspector. This guy was at my house for 5 minutes but some lucky customer had him at their house inspecting for hours. Anyway, eventually I talked to him and he said he would put together an estimate right away for me. Over 24 hours later I had no estimate. The weekend came so on Monday when I called again he said that he sent in the estimate to the services team, and they must not have forwarded it to me. He contacted them and I had the estimate in a few minutes.

Over $2200 for the work. The guy didn't even measure anything. I ended up going with someone else who did the work for under $1000. Michael and Sons still scammed me out of $250 though.

Michelle C.

3/17/2020

We wanted to put up a 100lb Chandelier. They had to reschedule the first time because it was a two man job and only one man was scheduled. So I rescheduled it. They came on time. The price was expensive $2700 but they stayed all day and made sure it was just right. They even got and support piece to make sure it won't fall. They offered other services like a dimmer and a riser (to raise the chandelier up and down). We decided for the simple installation again $2700. The service was great and my chandelier looks amazing.

Bend A.

05/02/2020 12:00:00 SA

Hi I had an appointment at 10am your the plumbing service, no one showed. I called and they sent me someone who showed up at 11:50am (after staring at ETA was 11:30). The way these service was described in my second call was not clear; and I was surprised to be asked to pay $89 for a 10min visit, the amount is framed as dispatched fee and could only be recovered if the work is performed. At any moment it was specified in the call that way. I want a refund of the $89. I don't want to point finger at a rip-off for the time being because I will give them the benefit of the doubt and let them investigate. But I'm extremely disappointed in the service and the punctuality.

John F.

10/01/2021 12:00:00 SA

I have had many bad experiences with this company from failing to properly service my humidifier, causing a flood in my basement, to attempting to sell me unnecessary products. Not once, not twice, but on three separate occasions the techs failed to properly install a new water panel on my Aprilaire humidifier. Water leaked out of the device and soaked my basement carpet. This is a simple procedure that I can (and now do) myself. In addition, a tech tried to sell me hard start kits for my compressors. He said the compressors were drawing too much current while running. Well, hard start kits have nothing to do with the running current. They are only used to increase starting current, which the tech said was fine. Moreover, the compressor manufacturer states the the compressors are designed to start without back pressure so that hard start kits are never needed. When I tried to complain to the supervisor, I was sent to voice-mail and never got a callback. I have moved on from this company. No one is perfect, but this company is horrible!

Kate B.

1/15/2020

My husband and I are new homeowners. We are in an older home that has been kept up but we have an exterior window in our bathroom shower/tub which gets wet when we shower. I noticed water was leaking from the wall of the bathroom into our basement. Eek! We also noticed there was a leak at the diverter behind the tub.

We called Michael & Sons and they sent out a plumber same day. The plumber barely even walked into the bathroom, went into the basement and said they could not do anything and referred us to their remodeling team. They didn't even look to see the leak behind the tub by the diverter. We were charged $60 for a plumber to not do anything and instead they told us we just needed to renovate our bathroom. I won't be using them in the future. I just think they could have done something more or made better recommendations than getting an entirely new bathroom. We ended up being able to fix the issue ourselves, too.

Mike H.

07/08/2017 12:00:00 SA

If I could, I would give them lower than 1 star. I scheduled an appointment for them to come out and give an estimate on replacing a bathroom vanity and installing a bathroom medicine cabinet. The day before they called to confirm the appointment and I told them yes, I still want them to come by between 8am-Noon on 5/31/17 (our scheduled appointment window). At noon, they still hadn't showed, so I called them and they said the appointment got cancelled. I told them that not only had I NOT cancelled the appointment, but that I confirmed it the day before. They said they can still send someone out at 2pm. At 2:30, I called again and it became 4pm. At 4pm, I called again and it became 5-6pm. Finally after the whole day, the guy showed up and did a walkthrough. He said he would send me an email with the estimate by the end of the week.

10 days later (6/10) I emailed the guy (Hamid) who came out directly since he left me his card. No response. That day, I called a local handyman who came out and got the work scheduled that week and did a great job. Do not and I repeat DO NOT waste your time with these jokers. The customer service is awful and they clearly don't care about their business. Go with a local handyman.

A R.

6/22/2020

Several years ago, Michael and Sons installed a new HVAC system for my home. The unit is still under warranty. In May 2020, the air conditioning compressor went out. While the part was covered under warranty, labor costs were not, which is understandable. What is not understandable is the $2100 labor costs that were charged for installation of the new compressor. To make matters worse, in the middle of a heat wave, the Parts Department informed me that the part would not be ordered unless I agree to pay the labor costs. While I believe in paying fair and reasonable prices for services rendered, $2100 in labor costs to install a compressor is not fair or reasonable.

I wrote to the owner about my concerns and was contacted by a customer service representative. The customer service representative indicated that the best they could do was to give me a $150 credit without going into the red for the job in question. He then offered me a home care package which possibly has a value of $500 (my opinion). He did not mention a cost for the package, so it was presumed that the home care package was complimentary. Imagine my surprise when I received the written documentation of the home care package, along with a $389 invoice. Very disingenuous. I am not paying for this package.

I feel that I was taken advantage of as some companies may increase costs in an effort to recoup income lost during the COVID-19 pandemic. A more reasonable labor cost should be charged.

Jeff P.

05/11/2018 12:00:00 SA

We had a lot of work done with M&S recently. Water heater replacement went smoothly. Got an annual contract and the inspection found a leaky pipe. Needed our septic/hung sewer line replaced on old abs pipes. This replacement was a nightmare that the techs worked through and we appreciate them.

The dispatch and getting people to our house on time is another story. I loved the call from dispatch saying they would be here in 30 minutes, and the tech had been working onsite for the past two hours. Then there was two different 8-12 appointments that called at 1130-ish and arrived well after 12. I am grateful that I can work from home and my wife works part time to cover these lost days...

Orlie Y.

9/29/2021

I called Michael & Son to do a camera inspection of my sewer system at a cost of $580.35. The technician used the opening below my basement toilet as a point of entry and informed me that there was standing water at foot 17 that needs to be repaired and that I could either do a spot repair, replace the line or do a trenchless repair, which is much less invasive and therefore would cost the most. The estimates ranged from $8k to $19k and he indicated that the problem was a 6 or 7 on a scale of 1 to 10. Since I validate the need for any repair over $1000k with my trusted home inspector, he asked to see the video of the inspection. At that point I learned that it is customary to receive a copy of the video as part of the inspection services and that I should have been provided with an electronic version. I called Michael & Son at least 4 times trying to get the video and after a few weeks of getting nowhere requested that the issue be escalated to management. Although I was given a specific date by which a manager would return my many calls, no one ever called me back. Suspicious at Michael & Son's refusal to provide me a copy of the inspection, I retained another service provider to re-do it. Not only did the second company charge me $280 less for a more comprehensive inspection, the technician found nothing wrong with my system and recommended that I take no action. Adding insult to injury, I also discovered that Michael & Son didn't even bother to re-install the toilet they removed to do the inspection. Given the complete lack of trust I have in Michael & Son after this experience, I did not want them back in my house and paid to have the toilet installed by another plumber. There is absolutely no way I would ever use Michael & Son again -- this was a fail on every level.

Sarah N.

09/12/2017 12:00:00 SA

We have used Michael and Sons many times and have always been pleased with the outcome. Most recently we have been serviced by Wayne J. and Pete. Both of them have been wonderful with their service and the information they provided us.

Liz L.

9/17/2018

Wow! Michael & Son never disappoints me! I turned to this company 4yrs ago to fix problems left over from a bad contractor. I have had HVAC, Electrical,
& Plumbing to my home. Today, I had another great customer service experience with Troy C & Roman S ! I was very pleased! They were very professional and took time to explain everything that looked good or needed attention. By the time Troy & Roman left my house, I felt in good hands with my inspection. Thanks again Michael & Son for employing hard working and professional staff. My motto is you get what you pay for . Some say they want the cheapest price. I want good quality work with good quality parts. After my cheap contractor, I will never look for the cheapest price ! Michael & Son has renewed my faith in trusting people in doing my home repairs. Good quality for good price!!

Katie A.

3/14/2018

I had a schedule delivery time for appliances I bought from Lowe's for 12-4. I called at noon to get an estimated arrival time. I spoke to a lovely individual who said she would transfer me to the department that could get me that information. I have been on hold now for almost 3 hours. I think this ranks #1 for worst customer service in my ENTIRE LIFE.
Update: Michael and Sons Customer Service Manager called me after posting this review and apologized profusely for my wait and service. He offered me a $200 credit which, 4 months after offering it, they honored. So, although the experience wasn't a good one, they worked very hard to rectify it to my satisfaction and I appreciate that.

Jocelyn A.

6/14/2021

This company has the worst customer service. I had 2 HVAC systems installed in 2015. Approximately 1 year ago we started having issues. As soon as the weather gets warm our system has a problem cooling. But this year has been a nightmare. We have had over 6 service calls for one of our systems. The same guy came out 3 times, And couldn't find anything wrong. I have to call multiple times a day just to get updates on this Lemon they installed. What kind of company puts a customer through this nightmare. I have demanded for the system to get replaced, and I am still getting the run around. DO NOT WASTE YOUR MONEY WITH THIS COMPANY

Don M.

04/09/2020 12:00:00 SA

I have a leak in my water line between the house and the street. I called Michael & Son for an estimate to make the the repairs. Michael & Sons gave me an estimate to make the repairs and a invoice for $73.00 for coming out to make the estimate. I have since had two other plumbing contractors come out to estimate the repairs and there was no charge. I contacted Michael & Sons for a refund and they refused. There was never any discussion about a charge when they made the appoint and it was only after they came out and gave me the estimate that they presented me with the bill for $73.00.

Jen F.

04/08/2021 12:00:00 SA

I had a gas tank-less hot water heater replaced and was extremely dissatisfied with the service I received from Michael and Son. Initially, the plumber thought my heater was natural gas and began to tell me that all the hoses and valves were not up to code. My heater is actually propane gas. Why wouldn't he know that???? I had questioned the high cost estimate of replacement ($4,200+), having looked in to purchasing the heater separately and having it installed. I was told that the $4,200 covered a new heater, hoses, valves, and installation, and that if I purchased a heater on my own, it would still be $3,200 for installation. The installation was the next day, but I volunteer on that day, so I asked for a 1:30pm appointment and was told that if he came at that time, he would be in my home till 6pm with the installation. So, I stayed home and waited on the plumber who got there at 3:30pm! His supervisor came with him and got there a little later so installation did not take as long as I was initially told. When I saw that they did not replace the hoses and valves, I found out that the plumber thought it was a natural gas heater, so apparently the hoses and valves were up to code for my propane one. When I asked if that changed the price, of course it did not. Then I asked for the invoice and told it would be e-mailed to me.
The first one had all zeros for the costs! I called and requested the invoice a second time, and got one with actual charges, but there was a Home Care Agreement charge (similar to a home warranty) of over $300 that I never requested or agreed to. The only other charge was simply listed as installation, with NO breakdown of costs, i.e., labor, replacement unit, dispatch fee, etc. So I called yet again and was told that someone from M&S would reach out to me, which they HAVE NOT. I wanted to see the breakdown to verify what the plumber had initially told me about the $3,200 installation charge, but of course, they provided no information to verify his claim. I called again about the Home Care Agreement I apparently unknowingly purchased so that I could cancel it, and was told I could cancel, but I had received a discount on the installation, so if I cancelled it, bottom line was that M&S would still get their money, which seems to be their main objective. I sincerely question this company's ethics and integrity. Customer service is completely lacking with this company, and the way they conduct their business makes it seem as though employees are working for commissions. I was grossly and wrongly overcharged, to include the purchase of a Home Care Agreement that I knew nothing about. I would definitely NOT RECOMMEND this company for ANY of you service needs.

A F.

4/18/2018

Michael & Son is a great company with good people you can rely on. I've used them for over 7 years. They have saved me a ton of money, time, and headaches. I simply don't have time to deal with companies who can't get things done right and quickly.

Hands down, every technician they've sent to my home has been friendly, respectful of my home, competent, informative, and professional. One thing I really like about them is that they have varying levels of technicians and they all work together to better each other and do the very best for my home that they can. I've literally had a few their techs come out to assess an issue, find it to be more complicated, and to be honest with me and call in a more senior person to collaborate with.

When I bought my home, it came with a home warranty. The service providers that the home warranty company sent to my home to diagnose and repair issues were not great. They weren't knowledgeable in their respective fields, their skills in said fields were sub-par, they tried to overcharge me either by charging very little and then having to come back over and over to fix whatever it was they couldn't fix the first time or trying to sell me on an insanely expensive fix that wasn't even remotely necessary.

Michael & Son has some truly great people who work for them, they're there for me 24/7, and I think they're fantastic.

Side Note: I very rarely post reviews about anything. I was shocked at the low rating for Michael and Son. As with anything, I hope people read the different reviews, take them all with a grain of salt, and realize that no company or person can make every single client happy.

Edit: I didn't look up all the users who posted negative reviews about Michael & Son, but the ones I did had posted very few reviews and, oh, shocker? They were predominantly negative reviews for all or most of the things they reviewed. Sometimes we have a bad day, bad month, bad year, bad life, whatever. Don't lambaste an entire company and all of it's people b/c you need to get some aggression out. If you have an issue with them, try to be constructive in your criticism. Don't yell at people in all caps or hurl insults at them. Also? If you're going to flame a company online, at least get the company name right...

Diane J.

10/19/2021

I contacted Michael and Son on October 4, 2021 to do routine check up on my heating system. It would not come on and I was told that a technician needed to come diagnose. He came the same day and told me I needed a part replaced for my boiler and that someone would be calling to give me an estimate. Well today is October 19 and it is getting cold outside and NO HEAT! I called every day this week to speak to a manager and not one has returned my call as of yet. I will say that those that answer the phone have been very understanding with my frustration and have told me that they escalated my call for a manager to return my call but even as I type this message, I have yet to speak with someone. While I understand that due to COVID it has been difficult to get parts, I don't understand a company this size being so unprofessional and not demonstrating enough courtesy to let the customer know what is happening. THAT IS UNACCEPTABLE AND BAD BUSINESS. Once my part is replaced, whenever that is MICHAEL AND SON WILL EXPECT FULL PAYMENT AT TIME OF SERVICE; THUS SHOULD I NOT EXPECT A COURTESY CALL WITH UPDATES AS TO WHY THE WORK HAS NOT BEEN COMPLETED! NOT HAPPY AT ALL WITH THIS SERVICE! I REGRET EVERY ALLOWING THEM TO DO WORK IN MY HOME!

Michelle U.

10/07/2019 12:00:00 SA

After paying $89 for a diagnostic fee. M&S attempted to charge me close to $500 for(wait for it)... tightening one bolt and lighting a pilot!

When I asked about the high price, I was told I was paying to the expertise of the technician. Lol! See ya! Called another company and they took care of it for $50.

What is interesting is that I am planning to install a new heating/ac unit in a few months and was considering Michael and Sons... Not anymore!

Tom C.

10/12/2019 12:00:00 SA

Michael and Son services are getting bigger but the quality is going down. Handyman services is ridiculously overpriced. Their first contact service reps write quotes with no knowledge of service, and unreasonable and inflated prices. Don't give a person a iPad if they don't know your products. I called another company after Michael and Son had constant delays, and the company was here within a hour and completed the job. One of the persons at Michael and Son who answers their phones sounds like a bottle of Valium. The whole who do I have the pleasure of speaking with thing is recited like the operator is reading from a boring card. Disingenuous. Your two electrical guys are top shelf, your handyman services are basement bad.

Russ P.

11/09/2019 12:00:00 SA

After an email and 2 phone calls, we had the Saturday estimate for a new HVAC system scheduled. Waited home all day and after the appointment window we found a business card in our mailbox. The technician may have knocked but we didn't hear him and he certainly didn't call the number we provided. Two more calls to their brain center only provided contradictory information. Miss spelled and mis pronounced my name to boot. There's gotta be someone a little better organized to do business with.

Konstantin S.

03/07/2021 12:00:00 SA

In the middle of winter my water heater was broken. Since it was already 15 years old, I decided not to fix it, but replace with the new one. I called several companies and found that most of them will give me three to four weeks waiting period. Michael and son told me that they will come next day. On my question what brands water heaters they have, the lady over the phone told me that the technician will show them all when he comes. So, I had no idea about what kind water heaters they install or how much they charge. I assumed they are reasonable people. Because I had no choice, I agreed. The technician came with water heater for 50 gallons (I wanted bigger). The price he asked was $2500 for new water heater and installation and removing old water heater. I argued that it is toooo expensive and he agreed to give me $100 discount and promised me 10 years warranty on anything including replacing to a new one. The other option was to wait for four weeks and pay now $80 for this visit. Again, I agreed, and he installed water heater very quickly. He promised me two things: the invoice with the warranty over the email and igniter cover, which was damaged. It took me three days sending the emails and calling company to get the invoice. To my surprise there was no promised 10 years warranty. He simply lied. And of course, I have no igniter cover.
So, bottom line, they are quick and efficient, but very, very expensive and you can not trust them. Whatever they say you should request confirmation in writing before you pay them.

Peter G.

08/03/2019 12:00:00 SA

Michael and Sons is by far the worst company I have ever dealt with.

After installing a faulty AC system four years ago, they have done nothing but disappoint. Technicians repeatedly do not show up for scheduled service calls; on the occasions technicians do show up, they are not equipped to do the job; after repeated appointments and no-shows, the system remains faulty; despite repeated opportunities, customer service has done little to improve the situation. This week alone, I have spent 15 hours waiting for appointments (1 was a no-show, 1 was late, one was just barely within the service window) or on the phone trying to figure out what was happening, and never being able to talk to the same person twice. My AC is still broken, much like it has been most summers since it was installed.

The only thing Michael and Sons does quickly is process a payment. Avoid at all costs.

Ron W.

12/09/2019 12:00:00 SA

We needed repair on a broken toilet pipe so Michael's and Sons repaired the line but they needed to break up our concrete to reach the repairs.
When they finished the worker who did the plumbling repairs also did the repair on the concrete. He did a very shoddy job. The concrete was not smooth. A pipe cap was placed below the pavement surface so now it leaves a puddle of water at our back door. I called and complaint and even provided pictures and was basically told they did not see a problem.
I was told they would follow up and would send someone to check it out but they never did. No promblem...never again!

Vicky C.

6/30/2017

First, let me clarify - I am not a customer. I am a real estate agent. Working on a home inspection issue, my client had told me he previously used Michael & Son for HVAC services. So I called them to get information on their standard servicing and to see if we could reasonably meet the expectations of the buyers. My questions were unusually detailed and so the lady that answered the phone connected me to a supervisor. The supervisor emailed me, in writing, exactly what I needed, which I appreciated SO MUCH!

That supervisor's name is Kevin Kirby. He was SO helpful. He even moved their schedule around a bit to accommodate an urgent call or routine service. Needing routine things done on an urgent basis is par for the course in the real estate business since we have all these obligations and only a couple weeks to get them done. I really appreciated that Kevin understood that, and worked hard to accommodate our needs.

Jim L.

8/31/2021

A cautionary note about this company. i requested HVAC service and explained to M&S technician that the ac blower motor was not working. He was a very inexperienced technician who, despite my telling him what was wrong, decided to add Freon and then diagnosed as a major leak that would require an open repair which meant he wasn't sure of problem and would require uncapped cost to repair. I told him that made no sense given the blower wasn't working and likely broken and he didn't even look at the obvious problem. I called another local HVAC company. They confirmed what I had told the M&S guy that the blower motor was not working and would require replacement. they also didn't understand why the other guy did what he did. I think the concern with this company is they advertise a lot and to keep up with business they hire inexperienced technicians. My suggestion is use a local company that have long term technicians that you can rely on.

Joyce W.

12/12/2019 12:00:00 SA

UPDATE: Upon posting my original less than satisfactory review, I was immediately contacted by a Michael & Sons customer service representative (Maurice); who offered his sincerest apologies for the less than stellar customer service that Michael & Sons strives to provide. He advised me that he would like to reschedule my service and as a courtesy, Michael & Sons would like to perform the services (Winter - Furnace/Heat Pump Precision Tune-Up) FREE OF CHARGE. I rescheduled for December 19th; which was a bit longer than I wanted to wait, but TODAY (December 12th), I was presently surprised and contacted by the Michael & Sons technician (Joli) who advised that he would be able to come and perform the services today, if I was available. I eagerly awaited the arrival of the technician; and upon his arrival, he completed the Precision Tune-Up on both of my units (Dual-Zone); in a timely fashion and with the utmost professionalism. Joli was very polite, forthcoming (as to whether we had any questions regarding the service) and meticulous. He treated our home as if it was his own and kept his work space clean; as well as making sure to clean up prior to his departure.

Although our experience with Michael & Sons started out a little rocky; we were extremely pleased with the outcome of our service and we would recommend Michael & Sons to family and friends for any of their service needs. We were extremely impressed with their prompt response to our concerns and follow-through....

Sandrine K.

09/04/2020 12:00:00 SA

Overall unreliable. They replaced a new AC system in our house a year or so ago which 3 days ago stopped working. Still under warranty, we called them for repair. They sent someone the next day who inspected the unit and said he didn't have the expertise to fix it (?!). He scheduled a new service call for the expert (Douglas) to resolve the issue within a 2 hour window the next day. When no one showed up, we called a half hour beyond the time window and they told us he was running late but would show up. A half hour later, Douglas called to say he didn't have the proper supply for repairs and would be calling dispatch to schedule a new appointment. The following day (day 3), not having heard from dispatch, we called them to get a service status. Jenna informed us they had no record of previous service or the dispatch request; next appointment: tomorrow (day 4) and 89 degrees in the house. Several key problems with this company: lack of preparation and planning,inadequate service, poor records keeping and no substantive client service. Thankfully, there are plenty other electricians and plumbers in Northern Virginia.

Richard O.

3/17/2017

Went to Lowes for a bathroom vanity replacement. They contract with Michael & Son to do the install and a requirement is a $35 measurement visit. I had no problem with that because it would be applied against the total charge. Michael & Son was supposed to call within 48 hrs to make an appt. Never called. It took a call from Lowes three days later to initiate a call back.
In their favor, the guy showed up on time and did the measuring. They were supposed to get back to Lowes within 48 hours, but no response from them. Called Lowes and they didn't have the quote after 72 hours. The Lowes salesman called Michael & Son and they promised to fax the quote immediately.
If they can screw up something this simple, how can I trust them to show up on time and do a decent job? I have no confidence in them.

Elizabeth M.

12/19/2017

We recently purchased a house and had an awful smell coming from the faucets. We tried harry homeowner cures and it seemed to only make the smell worse.

We started calling companies to find the solution to our problem. Multiple companies came and diagnosed our problem, we had iron and sulfur in the water. There were some less expensive options but they involved a lot more maintenance and possibilities of the water going out of balance again.

Michael & Son provided the most comprehensive plan that meant no maintenance and a great warranty. They removed the old treatment system and put in a new system within 48 hours of our initial meeting. I couldn't be happier with the product.

Richard Z.

11/29/2020

RIP OFF !!! They charge $70 just to come out ... then will charge $230 for every little thing they do. It cost me $460 for 1 hour of their time. I used because I did not have time to shop around for a different electrian. I will NEVER use them again.

Robert R.

05/12/2019 12:00:00 SA

Michael and Sons is a scam. Literally a scam. I had them come out to check my air conditioning and between the tech and the back office it felt like they routinely practiced the art of deception. both stated my machines were broken and the recharge fluid was unavailable. They tried to con me into a new ac unit, suggested some absurd commercial grade version that was twice as expensive of anything on the market and replace my working furnace. I relied on them for their expertise for a fair suggestion. The tech at my house even told the scammer in the back office for a more reasonable priced unit.

I called another company, they came out. Diagnosed and recharged my AC and I've had no issues. My house is nice and frosty.

I am literally disgusted at these thieves.

response to band aid fix I could pay for 30 years of band aid fixes and still be at $3,000 vs the laughable $9,000 you all advised. I had another company provide an estimate for a comparable unit and the price was $4,000. look at all the other negative reviews.

only positive is I loved the service tech I had for electrical work.

Tony L.

04/02/2021 12:00:00 SA

This is the worst company ever! Their technicians don't show up as scheduled, terrible customer service. Will never hire this company again.

Shaun E.

11/07/2020 12:00:00 SA

SERVICE:
- Called for non functioning kitchen outlet, outdoor lamp post and loss of power to garbage disposal

THE GOOD:

- After tons of calls only company with appt availability within a week
- Pre appt reminders/emails/text
- Pre arrival call by Technician
- Arrived within appt window
- Used floor mat, boot covers, gloves and wore mask for entire appt
- Tech was very, very professional, courteous. Easy to understand, took his time to explain everything and was equipped and quick to fix.
- Fixed outdoor lampost and outlets with ease and within reasonable cost.

1 star for the communication and for the courteous Tech who practiced COVID safety during the entire appt

THE BAD:

- Was quoted $69 for Tech dispatch fee. This is pretty standard in cost after calling several other well known companies in the DMV area. So I didn't mind it. But during the service when it came time to diagnose why the outlet/power to my garbage disposal wasn't working, he said I would have to pay an additional $230+. Apparently the $69 would be waived if I agreed to just the diagnosis and possible repair if it was simple for him. Went ahead and agreed to this foolishness because if you have ever had your disposal break on you its a major pain and I was desparate.
- He proceeded with the 'diagnosis' tested all the kitchen outlets, circuit breaker, etc.
- After about 35+mins he went through a long-winded explanation of saying the power was disconnected somewhere between the breaker and the disposal in the walls and that re-routing power from another working outlet to the disposal would be the fix. Basically a ton of money and work as well as another appt. Then I asked if that was the only way, he gave me the I don't have the tools to be sure, but yea

THE UGLY:
- At the end of this hot mess of him walking thru the house to try to find the reason for the disconnect, even downstairs in the basement, he asks me where is the switch to the disposal.
- I turn it on for him, and he starts laughing and says that it was not flipped on and that the outlet was perfectly fine. Just needed to repair the disposal.

UM. Excuse me?

I basically paid a ton of money to have a tech tell me to flip a switch - something I would expect a very well paid professional to do FIRST in his diagnosis.

After he left I watched a 5-minute YouTube video explaining how to fix a jammed disposal. Took care of it myself.

I blame me, myself and I for letting my desparation get the best of me on this one.

Needless to say I will never contact Michael or any of his thieving Sons again.

You have been warned :)

Teresa G.

10/17/2019

AWFUL! I had x2 leaky shower faucets and they wanted to charge me over $600. I was quoted $69 for the service call plus parts. I emailed I wanted my $69 back and they called the next day at 7:40 am and said that the $69 was to be deducted after the service was completed and that it cost them $300 to send a plumber out. I got another plumber (Bay Breeze)who charged me less than half that AND he gave me my military veteran discount AND he drove from Va. beach to Williamsburg!! They should tell everyone that calls for services will be charged $300 just for a tech. to come out. AWFUL!

Debbie K.

6/29/2017

I purchased a maintenance contract on our generator over 18 months ago. I thought they would automatically send out maintenance every six months. After realizing that I never heard from them, I called and was told I needed to schedule those appointments, but they don't expire. I would have appreciated a call to remind me that I had not made those appointments, so that was disappointing. Now we are on the right track.

The service tech was able to come out without me being home (generator outside), but still contacted me to let me know he was coming, which was nice. Everything appears to be fine, but we never really know until the next black out.

Simon J.

12/26/2016

You bastards! I called you on Christmas Day with a true plumbing emergency, you told me a technician would be out in a few hours. We waited all day and all night and the weasel never showed up or called. I called again the AM and your ridiculous call center said there was no record of our call and the best you could do was put us on a list and maybe, MAYBE you could get to us in 24 hours. You call taker never sent the info to the dispatcher.

I have used you for years at my multiple commercial and private properties but I see what your loyaty program really consists of. Merry Christmas, GOOD BYE.

Andre C.

1/23/2017

Beware of the overpricing. Always ask about the pricing before they start any jobs for you.
They want to stay in your house all day and find things that are wrong and jack up the price.
By the time they leave your house, you will spend over $1,000 dollars I felt as if someone came into my ho9me and took all my money from me. They could not give me a straight answer about the wiring for my home. The technician mad himself at home and went to the restroom and asked me if I had any coffee. I was very upset because I did not ask for a new friend, I need a refund on this expensive bill or I will speak to the BBB about your business practice.

UPDATE...Thank you for calling me back and refunding my money to me for the analysis.
Do the right thing and the right thing will come to you. What goes around comes around.

Kimberly F.

07/02/2021 12:00:00 SA

Oh how I wish I would have read these reviews. I just dont know where to start. I'm waiting ( for the 2nd day) for someone to show up for scheduled appointment. No show no call. 2 entire days wasted!!! When my sewage pipe was replaced the one worker showed up extremely late and the workers were arguing in my front lawn. They left their lunch trash on my front porch. My basement rug was left covered in a rusty cement dirt with metal pieces on the floor ( I have a 2 year old that plays in the basement) Never have i had a company leave my home in such a mess. The sidewalk in front of my house was broken and cracked (not where work was being done). When I attempted to call to talk to a supervisor i had to call 3 times to get someone to call me. And then you would think a supervisor dealing with a customer complaint would try to be helpful..nope...I was insulted and disrespected. He had the audacity to blame someone else for issues. Still waiting on resolution. Worst experience ever and horrible customer service. Will Never use again. On a small positive note Jesse j. And alfred were great in case m & s reads this.

Paulette C.

8/31/2020

I would not recommend this company. Three appointments, one was a show without proper equipment. The two others were no calls no shows after appointments were made. I was told each time with the no shows they were running behind. But this was only discovered because I called to see where they were. I have tried reaching out to management and no reply. I was told once that the technician is suppose to call dispatch. Then another I was told the tech should call the customer. Either way to no avail I was not contacted regarding the status of my appointment. Poor customer service and professionalism. I list 6 hours of my day on Saturday and 2 hours on Sunday totaling 8 hours of my time.

James T.

11/02/2020 12:00:00 SA

Paid $350 for less than 1 hour of work with no parts. This is not what was disclosed to me when I spoke to them over the phone.

Bridget T.

01/05/2021 12:00:00 SA

Made an appointment for them to repair my HVAC on December 28 and rearranged my whole work day for no one to show up within the two hour window and received no phone call as to why. I had to call them and just got a measly we had one number off on your address, would you like to reschedule? The point is you got the address wrong and still didn't want to communicate the day of the appointment by calling me- I don't get it.

Steve W.

02/09/2017 12:00:00 SA

Would give them one but they were good at solving my problem. My biggest problem was the price. And I found out they get commission on there work so of course it's going to be high.

The problem.
Not long after we bought our home I came home and smelled a strong odor of natural gas. So I called the Fire Department and of course the gas company game. The fire department found that there was diffently a leak. Then the gas company showed up. He found the general area of the leaks and cut the gas off till it got fixed.

The call,
We'll because I met an employee one day and I see all there trucks I decided to call this company. The call taker was friendly. The technician was friendly. He did write a written estimate it was over 1000. That's ridiculous. He explained why it was so much. If the pipe had a leak all the way in the mess of pipes it would take some time to dismantle it all and fix. I saw that so let's do it. He charged money for a watery substance to find leaks. Which basically is just soapy water. He tried to tell me it was special liguid. Bs. Every company I have spoke to over the years said that's all it was was soapy water.

We had drop ceiling so it was easy to access. He used his soapy water to check all the joints. Found one behind stove right at the first elbow. The other one was one or two joints off of the water heater. Which both were found first thing. But to make sure he had to test them all. Understandable. He had to replace two joints. Very easy to get to and i know the parts shouldn't be too much. Wrong, they or him marked it up 1000%. Highway robbery. That what to expect from a guy who gets commission. After said and done he he gave us a break but it was still way to expensive. Needless to say I never used them again. I also happen to meet an ex employee who said they over charge so they can make more money. It has been about 8 years since then. And it will continue to go that way never again.

Just recently I received a message from one of the management team to discuss my review. After a while he explained everything to me and offered to make my experience right. By offering some coupons to use next time we need something. With the contact from them and the integrity they show . I honestly believe they genuinely care. So I am going to give them another chance. Hey I had a bad burger at five guys once. But gave them another try.

Mike H.

5/30/2019

I can't leave a detailed review of their services because they never showed up.

AC broke over Memorial Day Weekend and ...

5/28 - called at 7am and they said they'd do their best to send someone out, but they'd absolutely be able to see us tomorrow. If I didn't hear from them to call back at 7am the next morning and they'd give me an appointment window.
5/29 7am - no appointment window but call back in a few hours
5/29 11am - it will be after 2pm
5/29 5:30pm - someone is on the way
5/29 7pm - a manager will call you ASAP
5/29 8:30 pm - someone is on the way

No one showed up

Average Josephine C.

9/19/2020

Last year I called them for their $59 furnace tune-up. Mentioned I especially needed help with the filter. The guy came to do the work. First he said the blower needed to be cleaned but didn't mention it wasn't included in the tune-up price. He said they didn't have the filter in stock but would order it. When he was done he handed me a bill for over $500 dollars. Charged $250 for the filter (I can order a disposable filter online for $26). The rest was for rinsing off the blower with my garden hose and cleaning dust from the inside, plus the $59. I called later and canceled the filter. The guy also kept insisting I buy a service contract, but I said no. A couple of days later, the furnace just stopped working. I called them, said I wanted a different technician to come. The guy was mad about that and screamed at me, but another tech did come. The other guy said the blower motor coincidently gave out right after the first call (yeah, right). Another $1000 to fix.
I don't know what's happened to this company. The tune-up special just seems to be a pretense to squeeze money out of the customer. I had called them multiple times in the past for plumbing service. They were pricey, but did good work. They should mention if something isn't included in the base price. I'm willing to pay for extra work, if they mention the price and it's reasonable. Their behavior was unethical, and what's the deal with screaming at customers? I definitely won't be calling them again.

Rosemary F.

2/25/2019

If you have an emergency, call someone else. My heat went out on Jan. 31. I called Michael and Son that night (Jan 31), they sent a tech, he ordered the needed parts. Told me it'd probably be in the next day.

Next day, I hear nothing and call Michael and Son in the afternoon. This is when I find out that it'll actually take 5 - 7 business days because they have to order it. Fine. Can't be mad since that's on the manufacturer and not them.

Over the next few days, I call every so often to see if the part has come in, just in case it has, and they haven't had a chance to call me yet. Keep getting the party line: 5 - 7 business days. No one bothers to look in to it more than that.

Business day 8 (now 12 days without heat), I call, demand a more in-depth explanation, finally get to talk to someone in the right department, and find out the bloody part has been backordered. It MIGHT come in by Friday, Feb. 15. Needless to say, I hear nothing from Michael and Son on Friday.

I finally get a call on Monday, Feb. 18 - the part is in. Fantastic, however, I am now out of town and not available for anyone to show up. I get them to schedule me for the 8 a.m. - 12 p.m. time frame for Sunday, Feb. 24.

12 p.m. rolls around on Sunday, and it's nothing but crickets. I call Michael and Son. They tell me they are SO sorry, but they have to reschedule me. At this point, I lost my temper. This is 25 days without heat at the coldest time of the year, and there seemed to be no sense of urgency or concern on M&S's part. I was promised that I would get a call by 8 on Monday morning to reschedule me as it will be a priority.

8 a.m. Monday comes and goes, and I get no call. I finally call them at 9. Customer service tells me the parts department (which has been the biggest problem area in this lack of communication issue) was supposed to call me. Customer service tells me that parts department will call me in 10 minutes. I do eventually get a call, argue with the manager for awhile, am given a 20% discount for my aggravation and the delays (which he was NOT amenable to giving me - again total lack of customer service), and a repair crew is dispatched to complete the repair. They did show up, and I have heat again. 26 days later.

The lack of communication has been unbelievable. Michael and Son says that a heating emergency will be attended to as quickly as possible. However, their lack of communication and lack of action has left me so dissatisfied, I will never use this service again nor will I recommend to them to anyone.

Doug S.

5/19/2019

Do NOT use Michael & Son for HVAC work. We just had the worst customer service experience, technician who spent less than 5 minutes in our place only to refuse to even look at it. This is after waiting a week to schedule an appointment. Lazy technicians and poor customer service with no work done to even assess our HVAC. Stay away from Michael & Sons.

Hi Maurice, I did call, immediately after the poor service i placed a call (you can listen to the recording) and it was an equally frustrating experience. That is what lead me to write this review. My recommendation is that you look into this and seek ways to make customer service improvements.

Gretchen F.

12/13/2016

I hired Michael & Son to come install 2 ceiling fan lights, as well as fix a leak in my shower. They sent out two servicemen, who came at the same time (very convenient), and completed both tasks efficiently and, as far as I can tell, very well. (Clearly, my knowledge of home repair and installation is both vast and wide.)

Both servicemen were friendly and professional, and when my shower seemed like it was still leaking, they sent him back out to check it out right away -- and he even checked the pipework in our utility room for free.

I'm sure that Michael & Son are a little pricier than perhaps some of their competitors, but they are really professional and they took care of all my needs without question, which is all I need! I'd definitely look to them again for future jobs around the home.

Anoo R.

3/25/2019

I would never recommend Michael and Sons for any of their services. They came to my place a month back to fix a HVAC issue; I was promised that if the same problem recurred within a month, I wouldn't need to pay the $89 diagnostic fee. My heater stopped worked again within a few weeks and I called them back to fix the problem.

The technician who came couldn't diagnose the problem and after 30 mins he wanted me to pay the $89 diagnostic fee. I called Michael and Sons and a supervisor told me not to pay the amount since the technician hasn't done a good job in diagnosing the problem. However in the invoice provided, it was reflected that the customer refused to pay the amount and my account was reflected as past-due. I called the company several times and they were adamant that the right service was provided and I had to pay the $89. I had to call an alternate technician and get the heater fixed. I will never avail the services of this company again. All they are intent on doing is charging the money and do not pay attention to any genuine complaints. DO NOT USE the services of this company.

03/09 I did receive a refund from the company and hence upgraded the rating.

Raoul A.

10/13/2020

brought them for a proactive drain cleaning. three days later not one but three sinks- including the one I got them in for- that weren't clogged before got clogged up. Called them back and spoke to the rudest customer service agent around named Daryl who then told me they are not coming around for no payment to fix this and gave some line about it being a primary line and the cleaning was for a secondary line only. He then HUNG UP on me. Never ever use this service. They don't send trained plumbers but just people who know how to use a snake. A few proactive questions in house and even post job might have had things go differently.

Katie L.

02/03/2019 12:00:00 SA

Very very dissatisfied with this company.

Spent over $3000 to have a water heater installed, and have electrical panel upgraded to handle the new unit. Given code requirements, the cost was supposed to be reasonable, though I'm still questioning the legitimacy and reasonableness of their billing.

Within 3-4 months, the water heater failed, and stopped working entirely.

Have spent the past week trying to get a service rep here to replace the unit. Have had 4-5 appointments scheduled over the past week, and every time the tech has been 2-4 hours late (I.e. if the service window is 10-2pm, the plumber has arrived. 2-4 hours AFTER the latest time, so anywhere from 4-6pm).

I understand that contractors use time windows for appointments, but if they are not even showing up in the time window they create/set, it is to the detriment of the customer. I have lost hours of work and had to rearrange my schedule for 5 different days for the unit to be replace,

Not receiving any follow up from the company, only get updates on the next appointment status after I call.

Manager not responsive to requests for help with timeliness of service.

My perspective: The company does everything they can to help up-sell with the initial service and warranty, and once sold, the business puts requests for repair at the bottom of their list. Not surprised, but disappointed.

Rick H.

05/03/2018 12:00:00 SA

I just wanted to thank Michael & son plumbing service for getting out to our location Shapiro & Co apartments in NW Washington Dc to take care of a main drain problem that we had, the technician that came to the site was Johnathon he was very positive about his job and COMPANY!!!! I hope he is recognized for his extremely hard work that he does.

Thanks so much

Thomas S.

09/08/2019 12:00:00 SA

We had a service call for our HVAC unit for lack of heat. The guy said the sequencer was fried and the heat strips would need to be replaced. When I looked, there was a wire that had corroded. I asked if he could replace the wire. He said, he didn't have the wire. They called the next day and said, it would be 1300 to fix. I called another service and when he looked at it, he said it just needed 2 wires. My family and I will NEVER use this company

UPDATE.

The HVAC MOTORS THAT THE TECH FROM MICHAEL AND SONS SAID NEEDED TO BE REPLACED FOR THOUSANDS IS WORKING GREAT WITH 159.00 repair by another company. Beware of this company!

Pru B.

5/22/2019

I had an appointment window today of 2:00 to 6:00. Dispatch called around 4-4:30 assuring that the technician was en route and would call when close. At 6:15ish I called dispatch to cancel the appointment due to a no-show tech. Ten minutes later, the technician called to say he was 35 minutes away. I told him I cancelled with dispatch because a 4-hour window seems wide enough to accommodate but I don't think the schedulers know what they're doing. I took this, and the mixed reviews online, as an omen. I will not reschedule with Michael & Son.

Dave N.

6/27/2019

The technician never showed up. I called dispatch and they said the technician went to my door. He did not not, i have my name and telephone numbers posted. He would have called my office. The technician lied to his own dispatch.

Martha W.

7/23/2019

I have had nothing but excellent service from these guys. I live in a condo in DC and they have successfully serviced apartments with plumbing and HVAC systems. Four people have used them in my building and really liked them. The guys are responsive, professional, friendly, and reasonably priced. They replaced a toilet for me and did an excellent job. I had them price a bathroom reno for me and the estimate was cheaper than Home Depot's. So, they're honest. I am going to have to replace my HVAC this year - and do the bathroom reno, so I will be doing both with Michael & Sons. Their quick callbacks and follow through - alone - make them a pleasure to work with!

Angela M.

06/10/2019 12:00:00 SA

This is a follow-up review from 5/29/19/. I did reach out to Maurice as he requested. He apologized for the error and advised that he would send out a plumber on 6/1 first thing in the morning (we were unable to take any more days off to accommodate a weekday appointment). Maurice assured me that he would advise the plumber to give us a discount for the mis-scheduling and no-shows.

The plumber did arrive first thing 6/1, determined the problem was the tub drain line was out of alignment. He took less than an hour and half to perform a replacement of the waste and overflow drain and charged $732.58! My brother-in-law asked him about a senior citizen discount and he stated he could give 10%, which he did. My Brother-in-law then asked about the discount that was to be given per our conversation with Maurice and the plumber stated that he was not aware of any discount and that the offices were closed and we would have to call Maurice on Monday to get it straightened out. We proceeded with the repairs having trusted that Maurice would follow through on his word. When I called Maurice Monday morning, he stated that the 10% discount was the special discount and would not give any additional discount as we cannot double-up. I explained to Maurice what the plumber told my brother and Maurice stated that he would talk to the plumber and get back with me and we may have to do a conference call. I gave Maurice 2 days, he never reached out to me. I called him again on 6/6 and was advised by the operated that he was not available and that she would leave a message for him to call me...again still no word from him.

Their website advertises a coupon for a 10% discount up to $50 off. Therefore, the only discount they truly gave my father was for a little over 3% ($23.26). This company is a complete joke!! I have a background in construction and as far as I am concerned, they are a rip-off!! There is no way this job should have cost that much to begin with. I believe they prey on the elderly and people who are caught between a rock and a hard place.

Mohammad A.

6/16/2021

Had issue with my tankless water heater, their technician Cesar showed up on time but as he walked into the area where my heater is, started to complain about the poor state of my heater. I told him this was installed in 2015 and had no issues with it until now but Cesar without even taking a good look at it told me that it looks 20 years old and I never saw this kind of damage before, it was installed wrong, pipes needs to be sloped and you need to get a new one. Installation for the new unit will be $ 3500.00 and you must purchase the unit yourself because I can't find one for you. Then he opened it up and said I will charge you $ 325 just to diagnose the problem and repairs will be extra. He demanded $69.95 just to show up, I paid him and he left in minutes. Never emailed me the estimate of repairs, installation cost for new unit or receipt for $ 69.95. Michael & Son service is pretty bad, extremely expensive and rude technicians. Stay away from them please!

Chris B.

5/27/2019

We bought a propane tankless water heater from Michael & Son 2 weeks ago when our previous water heater failed. We paid a HUGE amount of money for it and the contract states that permits, inspections and an electrician are included in the quoted price.
The electrician didn't come out until the next day and then quoted me another $800 including an additional permit cost. We refused that service on that day (May 16) and I called Michael & Son for an explanation of these additional costs on top of an already (I've since learned) way over-priced unit. I have since called 3 more times and left messages and NO ONE HAS EVER called me back. I am about to dispute the charges on my credit card and tell Michael & Son to come take their unit back if no one can be bothered to even return a phone call. VERY dissatisfied, this is not customer service.

Dan C.

4/29/2019

When my wife and I moved out of a rental apartment into a condo, we used Michael and Son for awhile, for HVAC work, a plumbing clog, a new water heater, and some handyman work. We had a really mediocre experience overall, and Michael and Son is pretty expensive--I suppose you could do worse, and they always got the job done right eventually, but I think you'd have to be really really risk-averse to want to put up with Michael and Son's high prices, the inconsistent skill level of their employees, and their inconsistent customer service. First we used them for a plumbing, HVAC and electrical inspection, to install a new more-sophisticated thermostat, and to figure out why our HVAC system was turning off and on quite frequently, running the heat or AC and ventilation for short periods of time alternating with it being off for short periods. One of their senior HVAC techs who was a really nice guy too figured it out quickly, he realized a vent in our condo was positioned to blow air on the thermostat, giving it an inaccurate read on the temperature in the rest of the condo, and that installing a simple plastic airflow re-direction device by the vent could prevent the problem by directing the air away from blowing right onto the thermostat. But this was only after two other Michael and Son employees, a more junior HVAC tech and an electrician, had no idea what the problem was, thinking their might be a holes in our ductwork that would need plugging with Aeroseal... I had to spend an extra day or two at home from work because they couldn't figure out the problem right away. I don't know, maybe that's just par for the course with HVAC work, but I'm a little skeptical.

Michael and Son's handymen who installed a curtain rod and did some dry wall touchup for us were good, but seemed quite expensive. Michael and Son also put in a new water heater to replace the old one our condo came with. I have to give the plumber--a really nice guy who also fixed our clogged sink--credit for being very patient and nice to me when I was flipping out a bit over the price of the water heater after two coworkers of mine questioned why it was costing me nearly $4,000, getting very skeptical of them over the price and thinking about canceling the installation. Turns out my coworkers and I were in the wrong on the price, our condo has a closed-loop direct-vent heating system that uses heat the water heater makes to heat the condo unit--and other sources online said this type of water heater costs close to $4,000 normally, it's a more complicated piece of equipment that also takes over twice as much labor hours to install as a standard one. So Michael and Son's wasn't charging a particularly high price for this type of water heater--but then it turns out the plumber accidentally installed some valves it backwards, and this later seems to have caused a circulator pump elsewhere in our HVAC system to break. So then our whole HVAC system (besides the water heater and the ducts) had to be replaced and we were without heat for several days in November. One of the HVAC installation techs admitted to us that the backwards valves probably broke the pump. I didn't hold this against the plumber who installed the water heater because, again, really nice guy, accidents happened, the county inspector who came to inspect the new water heater missed the problem too--but I still wanted a bit of a refund on the cost of the new HVAC system, and Michael and Son would not give it to me, their customer service told me to email them with some info on what happened and how much money I'd like to get back and then, after two or three emails, a follow-up phone call, they never got back to me. I didn't ask for that much, the HVAC system was due for replacement in about 2 years anyway, so I asked for 15% of the cost because that's how much of its original expected service life was left, or simply giving me 2 years' of free tuneups on the HVAC as compensation. If Michael and Son had passed a little refund my way, I'd still be using them, but they did not, so I got upset enough to switch... have another HVAC company coming to do an inspection and tuneup of my HVAC system in a few weeks.

Isabel B.

09/08/2016 12:00:00 SA

I was dupped by their catchy jingle! When my AC broke in the middle of a heatwave, they were the only ones I could think to call... unfortunately.

When we called, we made it clear that this was not an emergency (even though it was sauna-time in our condo!) so that they wouldn't charge us an emergency fee. They told us they would come by the next day, between 8 am and 12 pm. Mighty big window of time, but we agreed. They also told us we would be charged an $89 service fee just to have the problem diagnosed. I figured this would go towards the cost of the repair, but as I read in other reviews, this seems to not be the case.

When the guy came out, he immediately told us that the entire AC unit needed to be replaced. Everything. That it was over 16 years old (even though my condo is only about 13 years old) and that it was doomed. The total? $6,500. Yes, $6,500. But not to worry because they have a comfortable payment plan! *phew* ALSO! He could fix it without changing it, for a measly $890 dollars, although he made it clear that the fix would last no more than a couple of days.

After looking under my mattress to see if I had an extra 6 grand laying around (no luck), I sent him packing and decided to call a guy I found on Craigslist.

He came by 10 minutes after I called and fixed the issue in a little over an hour. The grand total? $400 and a 6 month warranty. I will be calling that guy again! I will never call Michael nor his Son ever again!

Erica S.

11/22/2020

I was so excited to work with Michael and Sons after a terrible experience with another HVAC company. I went with Michael and sons hoping to feel a sense of security and they would have the ability to fix problems quickly. I had my new top of the line furnace and ac unit put in on Thursday afternoon and we were so thankful. We woke up on Friday with NO Heat. I called them in the morning and they gave me a late afternoon appointment. By the time the technician figured out the problem, it was around 5 pm. So with Michael and Sons that means no parts can be order and there is no status given for how long that will take. When I tried to call a manager, EVERY day this weekend, to see what else could be done, I was told no managers work past 5 so no one could help me until Monday morning! This experience has left a terrible taste in my mouth with this company. It is absolutely ridiculous that such a large company cannot even given a customer, that has just paid a large amount of money, to feel safe and warm in their home ANY type of answer. Michael and Sons has left me, my husband, and my 3 year old daughter without heat since Friday morning and that is unacceptable to me. If I knew this is how I would be treated, I would have never given them my service.

Ashley M.

03/09/2018 12:00:00 SA

We were very pleased with the Michael & Son team that came to replace our furnace and AC. We had multiple companies in the area give us estimates, and Michael & Sons was by far the best. Also, they have an incredible warranty, parts and labor and cleaned out ducts as well as part of the service - no other company had anything remotely close. We are very satisfied customers.

Michael P. came and performed the estimate for us - very professional and knowledgeable. He made himself available to answer our questions post 6pm, which we really appreciated!!

Meryl W.

11/21/2019

We had always worked with Michael & Son in the past but their customer service as of late has been horrible. Our furnace and entire heating system needs to be replaced so we made an appointment for a consultation. We took time off work and they DIDN'T SHOW UP! We tried calling multiple times only to be told they were close and coming but never showed. This wasn't an urgent call but an actual appointment for a job that would likely cost at least $10k and they just didn't care. We have been without heat for a week plus... definitely taking our business elsewhere. I wish I could say that their poor service is due to jealousy but they just blew a really expensive job so not sure what the deal is...

Scott M.

9/28/2020

Had Michael & Son out this morning for a routine service/checkup. The technician, Dylan, was professional, friendly and did a great job. He walked me through what he had done and did not pressure me to buy additional services. Would definitely use Michael & Son again.

Chris S.

08/06/2019 12:00:00 SA

They will rip you off.

Had someone come over for a diagnostic of our AC system, which cost about $150. While the technician was checking our system, I was just waiting in the living room. About half an hour later, the technician tells me out of no where that he just installed a new capacitor in our AC and charged us a total of about $750. I don't know anything about AC systems, but a quick Google search afterwards showed that capacitors cost only around $20. We should have been charged max $200, but we we're ripped off $550.

The technician was friendly though, only after he installed the new capacitor and charged us ~$750. Before that he was just matter of fact, something you'd see from someone who doesn't want to be there.

If you don't know much about AC systems, don't use them.

Kim A.

08/02/2019 12:00:00 SA

I have been working with Michael and Sons since 2014. Today I feel like I have been wronged and discriminated against because I am a woman. First I had a furnace replaced in 2014 and apparently I signed 10 year parts and 5 year labor. Well of course the lemon blower stopped exactly 5 years later. Really? Well I had 2 professional Hvac persons come out and they diagnosed that it was the blower. They told me the going rate for labor runs from $75-$135. I continued with my own research and of course the cost for labor was not much different. Well I explained this to Michael and son hvac and he arrived with part... No diagnosis needed and he stated with the part/blower in hand the labor cost is $399. What? That's a 300percent up charge. And he didn't do real diagnostic to see if my HVAC professionals were correct. SMH. I've talked to two supervisors and they were quite rude after I exerted my right to speak and I was basically dismissed after offering a $40 discount. They both made me feel very unappreciated as a customer and clearly do not stand by there motto. Anytime a warranty is about to expire every where in the world you are notified well not Michael and sons they make you feel like I'm asking for a free service I'm asking for a reasonable price for labor. I've asked to speak to a regional manager and I was told in 48 hours. In the meantime my home is a death trap
I'm still waiting to speak with Noori's supervisor I guess he doesn't want me to speak to him directly. Noori is not interested in providing excellent customer service he thinks everyone want something free or a discount. He doesn't care if you do business with Michael and sons or not. I just believe if you read this review understand don't buy any parts from them because and make sure you read the fine print because they will update or up charge you every time. Please please please shop with the competitors or independent contractors because Michael and Sons after all these years customer relations have declined tremendously. It's sad.

Joel W.

7/30/2019

Last week I called and asked Michael and Son to bring a camera to explore a pipe that leads from our storm drain to the sewer on our commercial property. We think it may be damaged.

The receptionist had an opening between Noon and 4 pm same day so I took it. 4:00 pm rolls around and no word, calls, or updates. Call back and the technician got held up at another job- no big deal, will re-schedule.

Re-schedule to a few days out in the morning. Technician calls 30 min. ahead and asked what's going on- I tell him I need someone with a camera to look at our main sewer pipe. He let's me know he will be there soon. Shortly after he shows up and says Oh, I don't have a camera and I'm not authorized to do that work. What? I just told him that over the phone so why show up?

He suggests putting a hose in the pipe to see if it drains on the street and then tells me I need to pay a $69 dispatch fee. I shouldn't have paid him, but he pressured me into it. I've now called customer service two times and no one can seem to get me a refund or discuss the matter. I think that is only fair as no work was done, despite clarifying with the tech what was needed before he arrived. Thoroughly unimpressed.

Ron B.

10/04/2016 12:00:00 SA

We initially had an issue with M&S where they proposed cleaning out (jetting) the underground drainage system our HOA, as a solution to basement flooding problems. As part of the work, they agreed to complete our stormwater retention inspection for the County. While they completed the jetting, this did not solve any of the drainage/flooding problems, and they had not completed the county inspection documents. I contacted them numerous times to no avail, and even disputed the charges on the credit card. Did not receive any response despite multiple phone calls, promised visits, etc.

After posting a bad review on yelp their customer service team reached out (a few hours after this post) for further explanation of the problems surrounding this issue and offered to make it right. They ended up refunding some money to the HOA, issuing me a $300 credit for time spent waiting (when their guys hadn't shown up) and performing the inspections and completing the required documents.

Frustrating process that wasted a lot of time, but I give them credit for fixing the issues and making us whole. I prefer to think we just slipped through the cracks with our project since I see their trucks everywhere in the neighborhood, so I wouldn't hesitate to use them again.

Sarah S.

11/08/2019 12:00:00 SA

If I could leave less than a zero, I would. We have been without heat for EIGHT days awaiting a part for our heating unit. Come to discover the part had arrived two days ago and now we can't get on the 'schedule' to have it installed for ANOTHER FOUR days! The customer service and lack of transparency is unacceptable. I have never left so many voicemails with absolutely no follow-up. Michael & Son Services needs to seriously re-examine their entire business processes. Provide a memorable experience' is the mission statement. How ironic. Very memorable. Never again!

Abe H.

9/18/2020

Horrible service - finally cancelled. I will never request a service if this outfit has the latest plumber on earth. Pathetic.

Roxanne W.

06/08/2019 12:00:00 SA

I was hoping to be a new customer, but they showed up 2 hours after the scheduled timeframe which was already a 4 hour window and did not bother to call to let me know they would be late. Then the tech made no apology rather excuses that did not make any sense, one being he did not know about my appointment yet he was at my house. Didn't quite follow that logic, but ok. I followed up with them via email to the rep that scheduled the appointment to complain and possibly reschedule and never heard back at all. Terrible way to do business and obviously they have no care for new customers. Go with another company!

Jenny S.

12/24/2018

Horrible horrible service. I have to wonder if my husband was dealing with this if it would have had a different outcome. I loathe dealing with home repair services because I sometimes feel treated differently than my husband would have been treated in the same circumstances. We have 2 rental units and a main home and through my experiences, I believe there is a markedly different level of customer treatment in some businesses based on sex. We are a military family and sometimes he is unable to make these technician calls and I then need to step in. This particular lack of service from Michael and Sons was one of those times that I feel would have had a much better outcome if my husband spoke with the buisness instead.

This is in reference to servicing a home in Alexandria VA in December 5 2018. I called Michael and Son for a noisy HVAC in a rental property. The technician showed up 8 hours late and called me at 8:30 at night to tell me that I had 2 choices. Choice A was to replace a coil that would take weeks to come in and choice B was to get a new HVAC and his crew could be there tomorrow morning. I then proceeded to tell him that I would not just agree to a new system without knowing what is wrong or have an estimate first at the very least. When I asked for an these things from email he told he me he would call back in 10 minutes. He told me the situation was quite dire. Still waiting for that phone call and was charged $89.00 for that diagnostic without any paperwork from Michael and Sons. Today the HVAC is still working (3 weeks later) and still doesnt have a proper diagnostic for the initial noise that has not returned.

I have tried numerous times to call Michael and Sons and I have spoken to 3 operators all telling me a manager would call me back. They were also returning the funds and it would 10-14 buisness days but they would try and rush it. Well it's 20 days later and no phone call or returned fee.
Today (December 24th) I called and finally was able to speak with a manager. Jomar the manager started to give me a run around about not being able to get in touch with the technician today. Jomar told me I was not getting a refund today and told me to go ahead a call my credit card company because they were not going to credit me back the fee. He also told me to write any review I wanted because I already had my mind made up. No Jomar and Michael and Sons, I just wanted you to rectify the situation. So now, here is my review that I will be sending in to the BBB as well.

Aimee V.

11/02/2020 12:00:00 SA

I experienced terrible service and no one even made it to my house. My window was for 330-6 and was to be called ahead when on the way. At 540 I still hadn't heard from anyone. I called and after being put on hold for over 25 minutes I was told that no one is coming. No one called to tell me, I had to call, no remorse, no solution, just no one coming. I turned down another plumber because I had scheduled service with you. Now I am left with a leak and inability to use a bathroom and no solution. Untrustworthy company with no customer service.

Mike G.

08/12/2019 12:00:00 SA

We just had an incredibly frustrating experience with Michael & Son. We asked them to send a plumber to fix a clogged toilet early Friday afternoon and they said somebody could come out between 12-4 on Saturday and charge a $69 inspection fee. They called a few hours later to say they could send a plumber at around 6:30. I went home and waited, but nobody showed. I finally got a call at 9:00 p.m. and had to cancel because my kids were going to sleep in the room next to the bathroom. We rescheduled for the original appointment time of 12-4 on Saturday.

I waited at home all day on Saturday for a plumber to arrive, and again nobody showed. This time I got a call at 9:30 pm from a plumber who said he was more than an hour away, but could come out if it was an emergency. I told him it was not an emergency and he asked if we could reschedule for Sunday. I agreed and he said somebody would call me to set the appointment.

Nobody called or showed on Sunday.

I finally received a call at 3:30 pm on Monday, and the caller asked if I wanted somebody to come out after 6:30 pm. I agreed. Then, I was told that the price would be $169 instead of the $69 I was previously quoted since the service call would be after hours. Of course, that explanation makes no sense because the original appointment times also were not during normal business hours (after 6:30 p.m. on Friday and 12-4 on Saturday). When I explained why I was not going to pay the increased fee, the customer service representative only said that's understandable and hung up.

If anything, I should have charged Michael & Son an hourly fee for wasting my time.

Macy C.

05/07/2019 12:00:00 SA

Called for an emergency and they couldn't schedule me because their computers were down, unreliable.

Terry T.

5/17/2018

Stay away from this company. I wrote a review a few days ago about a $400 service call with NO results. And the $2100 estimate to repair
Here is the follow up! I did get an offer to discuss an offered discount by calling them. I called and left a message twice and got NO call back. I have had several short responses via email but none addressed any of my questions! How do you justify the $400 service call? How can you charge $1180 for a product that costs you $50? And why is a 3 hour job going to cost me $900 om top of the $1180 R410 cost? I did tell Maurice that I have a tech who will do the job for $800 total. His response was that he hoped that company would be in business when I need help in 10 years. Like I would even THINK of calling him anyway!

Nick W.

6/21/2019

Couldnt offer a fee schedule or list of contractor fees before showing up to the house. Could not even provide a baseline of how much it would cost even though i told them what needed fixing....they claim you have to have someone come out and pay the $70 assessment fee in which if you move forward it will count towards your service...if you decide not to move forward they keep your money. Thats like going to a resteraunt and asking to see the menu and they charge you $20...then if you dont want to eat they keep the $20....SCAM. The scheduler could not provide any other number or contact to discuss pricing....STAY AWAY

Joshua D.

10/14/2016

Need plumbing work done? Ask for Jon Petersen!

He fixed a leak in my shower today, and he helped discover some of the corresponding issues that I can now get fixed before things get bad. He's super well-spoken, professional and did awesome work. He also showed up well within the window M&S gave me and called ahead to tell me when he'd arrive (and he was right on time).

I've now used M&S for the following:

- Electric fixture installs (A+)
- Garbage disposal install (C) (see previous review)
- HVAC EZ shutoff install (A+)
- Shower cartridge install and leak fix (A+)

Overall, they are always super responsive and have hands-down the best, most professional and easiest to understand and work with employees around. I don't get why there are so many negative reviews. I've had extremely good experiences, and I've used plenty of other contractors to know that they just don't compare to M&S.

The one thing is that they are usually quite a bit more expensive than other quotes I've received. But when you don't hire day laborers off the streets to do shoddy work, I imagine you tend to need to pay people a little more, so I'm OK with that.

Danielle C.

07/03/2016 12:00:00 SA

I'll start off by saying this was my fault for going through with the appointment, but these are unethical business practices and I can't believe they can stay in business.

The person I spoke to on the phone was very nice, but when I asked for a quote to install a ceiling fan, she said they couldn't offer that over the phone: first red flag.

She said an electrician had to come out to see the job before they could give me a price. Fine, I said send someone. We booked the appointment, then she told me they charge a $30 fee for a visit: second red flag.

Rather than cancel right there, I asked if they credit that charge back if the job is done. She said no: third red flag. She put me on hold and spoke with someone who said they would credit it back to me since I was a first-time customer.

I stupidly let the appointment make me think it was too complicated to cancel, which I guess is their tactic: don't mention the fee until after the appointment is set.

The electrician came out and quoted me a price for installing a ceiling fan that was way, way more than it should cost, considering we had all the wires and foundation in place to install. So, I'm out $30 for nothing.

Can't offer a general price range for a simple job, charge money for an estimate, don't mention the charge until after the appointment is set, don't apply the fee to the price of the job...how is this place still in business? In their defense, I knew about all of this ahead of time but was dumb and went through with it. Most other businesses offer a free estimate, and it's a shame Michael and Son can't offer the same.

Chris E.

7/19/2019

They did a great job. David and one other electrician hung 10 light fixtures. One was in an 18' foyer. They did a great job. Will hire again.

HW T.

7/30/2018

We had an appointment that no one showed up for. Instead, we got a call several hours past the time of the appointment claiming there was an emergency and the tech couldn't make it. Very poor service. Based on other reviews I feel fortunate that the tech flaked and never showed.

---- edited to respond to Maurice N. (business owner)
I'm completely fine with you thinking people who post on Yelp, or even those who consider Yelp reviews before making decisions, are only capable of basic thinking. The facts are- I had an appointment and no one showed. Not a call later that day or even the next. I find it hard to believe that every single person on your staff were elbow deep in emergencies for several days and unable to carve out 30 seconds to call and say Hey, my apologies but I can't make it out but someone will be sure to call you soon to reschedule. Or...Hey, sorry the tech couldn't make it out. We realize this must have been an awful inconvenience and we apologize. Would you like to reschedule for xyz? In the time you took to respond to me (you were very quick to reply!) you could have been following up with me or anyone else whose appointment was missed during your emergency!

Yes my review was negative because my experience was negative. However, my review was not rude. Thankfully, you all were able to serve those you considered to have more urgent needs. Surely they will post more positive comments to offset my fact-based negative comment.

Angela K.

7/24/2020

If I could give them zero stars I would. My elderly mother's A/C went out - a unit installed by Michael and Sons in 2013 - still under a 10 year warranty. After dozens of calls and several technicians (once of which went into her house with NO PPE, basically called her a liar about her coverage and proceeded to hover over her while she showed him the proof in her file), her A/C is STILL not fixed OR replaced (again, under warranty) in this heat wave AND pandemic despite her having a complete warranty on it and having left additional voicemails and subsequent call after call. They do not return her calls and have not fixed it. Stay as far away from this company as possible. Zero regard for their customers, do not honor their warranties and they refuse to take ownership of it. They pass calls from clerk to clerk before finally hanging up on you. No wonder they have a terrible reputation and two pathetic stars on Yelp. Will be reporting to Better Business Bureau if there's no resolution (I would say in a timely manner but that ship has long sailed). If anyone has had a similar experience and has filed a lawsuit please message me. Thanks!!

John D.

1/17/2019

Awful experience-- we had an electrician come out and tell us he would complete a simple installation, line up the drywall repair folks, and complete the entire job in a day. When I called M&S back to schedule that work, they gave me a day.

Late the night before the scheduled day, they called to tell me there was a mistake and the electrician I spoke to had taken the day off. I had already taken the day off work and put the dog in boarding to prepare for the day of work. They found another electrician who agreed to do the work.

He came and did the work (which was ok, but honsetly a little slipshod) but had not lined up drywall repair.

Today my wife took a day off from work to meet their drywall repair person. This morning I called M&S and asked them to please contact my wife rather than me when the technician arrived. The dispatcher assured me it would happen.

Needless to say (given my 1 star review) the technician did not call my wife's number, he called mine twice, I was unabnle to pick up, and he left. When we finally connected, he told me he is an estimator only and wasn't going to be able to complete the repairs today, regardless.

Overall just a ridiculous, disorganized experience. When I called M&S and asked to speak to a manager, and explained the situation to him, his response was well it's your phone number on the ticket here, so that's what he called. Very frustrating overall. We are going to find someplace with better service.

Mike G.

08/12/2019 12:00:00 SA

We just had an incredibly frustrating experience with Michael & Son. We asked them to send a plumber to fix a clogged toilet early Friday afternoon and they said somebody could come out between 12-4 on Saturday and charge a $69 inspection fee. They called a few hours later to say they could send a plumber at around 6:30. I went home and waited, but nobody showed. I finally got a call at 9:00 p.m. and had to cancel because my kids were going to sleep in the room next to the bathroom. We rescheduled for the original appointment time of 12-4 on Saturday.

I waited at home all day on Saturday for a plumber to arrive, and again nobody showed. This time I got a call at 9:30 pm from a plumber who said he was more than an hour away, but could come out if it was an emergency. I told him it was not an emergency and he asked if we could reschedule for Sunday. I agreed and he said somebody would call me to set the appointment.

Nobody called or showed on Sunday.

I finally received a call at 3:30 pm on Monday, and the caller asked if I wanted somebody to come out after 6:30 pm. I agreed. Then, I was told that the price would be $169 instead of the $69 I was previously quoted since the service call would be after hours. Of course, that explanation makes no sense because the original appointment times also were not during normal business hours (after 6:30 p.m. on Friday and 12-4 on Saturday). When I explained why I was not going to pay the increased fee, the customer service representative only said that's understandable and hung up.

If anything, I should have charged Michael & Son an hourly fee for wasting my time.

Macy C.

05/07/2019 12:00:00 SA

Called for an emergency and they couldn't schedule me because their computers were down, unreliable.

Terry T.

5/17/2018

Stay away from this company. I wrote a review a few days ago about a $400 service call with NO results. And the $2100 estimate to repair
Here is the follow up! I did get an offer to discuss an offered discount by calling them. I called and left a message twice and got NO call back. I have had several short responses via email but none addressed any of my questions! How do you justify the $400 service call? How can you charge $1180 for a product that costs you $50? And why is a 3 hour job going to cost me $900 om top of the $1180 R410 cost? I did tell Maurice that I have a tech who will do the job for $800 total. His response was that he hoped that company would be in business when I need help in 10 years. Like I would even THINK of calling him anyway!

Nick W.

6/21/2019

Couldnt offer a fee schedule or list of contractor fees before showing up to the house. Could not even provide a baseline of how much it would cost even though i told them what needed fixing....they claim you have to have someone come out and pay the $70 assessment fee in which if you move forward it will count towards your service...if you decide not to move forward they keep your money. Thats like going to a resteraunt and asking to see the menu and they charge you $20...then if you dont want to eat they keep the $20....SCAM. The scheduler could not provide any other number or contact to discuss pricing....STAY AWAY

Joshua D.

10/14/2016

Need plumbing work done? Ask for Jon Petersen!

He fixed a leak in my shower today, and he helped discover some of the corresponding issues that I can now get fixed before things get bad. He's super well-spoken, professional and did awesome work. He also showed up well within the window M&S gave me and called ahead to tell me when he'd arrive (and he was right on time).

I've now used M&S for the following:

- Electric fixture installs (A+)
- Garbage disposal install (C) (see previous review)
- HVAC EZ shutoff install (A+)
- Shower cartridge install and leak fix (A+)

Overall, they are always super responsive and have hands-down the best, most professional and easiest to understand and work with employees around. I don't get why there are so many negative reviews. I've had extremely good experiences, and I've used plenty of other contractors to know that they just don't compare to M&S.

The one thing is that they are usually quite a bit more expensive than other quotes I've received. But when you don't hire day laborers off the streets to do shoddy work, I imagine you tend to need to pay people a little more, so I'm OK with that.

Danielle C.

07/03/2016 12:00:00 SA

I'll start off by saying this was my fault for going through with the appointment, but these are unethical business practices and I can't believe they can stay in business.

The person I spoke to on the phone was very nice, but when I asked for a quote to install a ceiling fan, she said they couldn't offer that over the phone: first red flag.

She said an electrician had to come out to see the job before they could give me a price. Fine, I said send someone. We booked the appointment, then she told me they charge a $30 fee for a visit: second red flag.

Rather than cancel right there, I asked if they credit that charge back if the job is done. She said no: third red flag. She put me on hold and spoke with someone who said they would credit it back to me since I was a first-time customer.

I stupidly let the appointment make me think it was too complicated to cancel, which I guess is their tactic: don't mention the fee until after the appointment is set.

The electrician came out and quoted me a price for installing a ceiling fan that was way, way more than it should cost, considering we had all the wires and foundation in place to install. So, I'm out $30 for nothing.

Can't offer a general price range for a simple job, charge money for an estimate, don't mention the charge until after the appointment is set, don't apply the fee to the price of the job...how is this place still in business? In their defense, I knew about all of this ahead of time but was dumb and went through with it. Most other businesses offer a free estimate, and it's a shame Michael and Son can't offer the same.

Chris E.

7/19/2019

They did a great job. David and one other electrician hung 10 light fixtures. One was in an 18' foyer. They did a great job. Will hire again.

HW T.

7/30/2018

We had an appointment that no one showed up for. Instead, we got a call several hours past the time of the appointment claiming there was an emergency and the tech couldn't make it. Very poor service. Based on other reviews I feel fortunate that the tech flaked and never showed.

---- edited to respond to Maurice N. (business owner)
I'm completely fine with you thinking people who post on Yelp, or even those who consider Yelp reviews before making decisions, are only capable of basic thinking. The facts are- I had an appointment and no one showed. Not a call later that day or even the next. I find it hard to believe that every single person on your staff were elbow deep in emergencies for several days and unable to carve out 30 seconds to call and say Hey, my apologies but I can't make it out but someone will be sure to call you soon to reschedule. Or...Hey, sorry the tech couldn't make it out. We realize this must have been an awful inconvenience and we apologize. Would you like to reschedule for xyz? In the time you took to respond to me (you were very quick to reply!) you could have been following up with me or anyone else whose appointment was missed during your emergency!

Yes my review was negative because my experience was negative. However, my review was not rude. Thankfully, you all were able to serve those you considered to have more urgent needs. Surely they will post more positive comments to offset my fact-based negative comment.

Angela K.

7/24/2020

If I could give them zero stars I would. My elderly mother's A/C went out - a unit installed by Michael and Sons in 2013 - still under a 10 year warranty. After dozens of calls and several technicians (once of which went into her house with NO PPE, basically called her a liar about her coverage and proceeded to hover over her while she showed him the proof in her file), her A/C is STILL not fixed OR replaced (again, under warranty) in this heat wave AND pandemic despite her having a complete warranty on it and having left additional voicemails and subsequent call after call. They do not return her calls and have not fixed it. Stay as far away from this company as possible. Zero regard for their customers, do not honor their warranties and they refuse to take ownership of it. They pass calls from clerk to clerk before finally hanging up on you. No wonder they have a terrible reputation and two pathetic stars on Yelp. Will be reporting to Better Business Bureau if there's no resolution (I would say in a timely manner but that ship has long sailed). If anyone has had a similar experience and has filed a lawsuit please message me. Thanks!!

John D.

1/17/2019

Awful experience-- we had an electrician come out and tell us he would complete a simple installation, line up the drywall repair folks, and complete the entire job in a day. When I called M&S back to schedule that work, they gave me a day.

Late the night before the scheduled day, they called to tell me there was a mistake and the electrician I spoke to had taken the day off. I had already taken the day off work and put the dog in boarding to prepare for the day of work. They found another electrician who agreed to do the work.

He came and did the work (which was ok, but honsetly a little slipshod) but had not lined up drywall repair.

Today my wife took a day off from work to meet their drywall repair person. This morning I called M&S and asked them to please contact my wife rather than me when the technician arrived. The dispatcher assured me it would happen.

Needless to say (given my 1 star review) the technician did not call my wife's number, he called mine twice, I was unabnle to pick up, and he left. When we finally connected, he told me he is an estimator only and wasn't going to be able to complete the repairs today, regardless.

Overall just a ridiculous, disorganized experience. When I called M&S and asked to speak to a manager, and explained the situation to him, his response was well it's your phone number on the ticket here, so that's what he called. Very frustrating overall. We are going to find someplace with better service.

Shauna B.

07/01/2016 12:00:00 SA

My AC unit, which was installed by another provider, was leaking water into my utility room. Oscar was dispatched within 24 hours and diagnosed the problem as being due to a blockage in the condensation line. He then cleaned the line thoroughly and the leakage stopped.

Less than 24 hours later I noticed the leak was not repaired. When I contacted Michael & Son to report the new findings, they quickly dispatched Oscar back to my home to address the issue! I relayed a concern about the potential for additional charges and was assured by Larry there would be no additional cost, and he was right! Oscar returned a few hours later, investigated the issue further, and determined the culprit was a cracked pipe. Additional parts were required to complete the repair, and an appointment was made for Oscar to return the following day.

It took about an hour for Oscar to complete the repair, and, unfortunately the problem still wasn't solved. When I called Michael & Son to schedule an appointment, I was told a technician was not available for several days. Unable to wait, I consulted another provider who corrected the repair. Though the staff is professional, Michael & Son did not resolve my AC issue.

Mary C.

10/16/2018

Well, Maurice N, the owner/manager who responds here has already stated that he feels all YELP reviews are negative on Michael and Sons. I guess he takes no responsibility for their sub-standard work and spends his days responding to angry clients. . Instead of responding with a helpful manner, he attacks you, the customer. Over and over. Just read through the comments and see for yourself.

My review from April/May 2018 has amazingly disappeared from this site. Too bad as it might have been enlightening to you all. Basically, my 1 year old Michael & Sons installed heat pump blew up...leaving us with no heat or a/c this spring. I kept very careful notes of everything that happened but suffice it to say that for 18 days, we had no heat or a/c...and the weather shifted from the 50's to 90's during that time. Our bills skyrocketed as we tried to use emergency heat and then ceiling fans. In the end, the problem was resolved but not without a LOT of frustration and falsehoods being told to us daily until the part was installed.

We TRULY hoped that this was it. The a/c worked fine all summer.

Until...

This weekend, the weather shifted and we chose to add some heat. But amazingly, nothing happened. The thermostat looked like it was working on the schedule but the house quickly lost heat and it was in the low 60's for several nights.

We called Michael and Sons and they sent an inexperienced tech out who could not resolve the issue. Rescheduled for today. After spending another day off from my work, Jeff came out and resolved the issue after four hours of work. Apparently when the first tech finished the job in May, he wired things only for a/c...today's tech admitted that the system was not wired for eventual heat work. What? Why would an experienced tech do that? What sense does that make?

Maurice - I was very upset this spring when we were stuck for 18 extremely hot days with no a/c and a tremendous lack of attention or empathy from your staff. Every day, a new person would call with another story or promise that never came through. You personally were very unpleasant to work with - instead of taking a step back and trying to understand our situation, you would yell at me and try to intimidate me. Which does not work.

I had hoped not to deal with you or have another occasion to call anything to your attention again but I just feel that people should know that innocent people who buy your products have to suffer through such incompetent service over and over. The wiring issues we experienced this week should NOT have happened if your techs were careful and followed through on each step. Check to be sure that the heat and the a/ both worked before you leave our home. And that was not done. We were sitting ducks come cooler weather when heat demands begin. According to another company, we were also at risk for a fire with the wiring so jumbled by your staff.

Where does this leave us? Just another angry complaint against a company that has potential but lacks heart, empathy and a true customer service person. And likely is lacking in training of the techs if our situation is anyway similar to other's experiences. Maurice states below that he feels all comments on Yahoo are negative...but I disagree. I will gladly share my good experiences with a company or a service. I appreciate that these services are out there. But I will also not back down, not be intimidated and always share my frustration when a company puts my home and family at possible risk and reflects shoddy work.

I would love to hear your comments, Maurice...you have my number!

Deserie H.

2/25/2020

Horrible company to work with! We had a slow drain in our bathroom as well as having new pipe under the sink installed. Slow drain was NOT resolved. Called to have them come back out to make it right, got the runaround: We didn't choose the Warranty for the slow drain, so it's not covered but we'd be glad to come back out for $165 and CHARGE YOUR CARD ON FILE. So, they don't back up their work and I'm still waiting for a call back from the manager - after 4th call this morning. With so many business options, why is there no value in customer service?

Aaron E.

11/19/2020

Didn't use them but parked in my unit's reserved parking space. Call line was unsympathetic when asked to have the van moved. Was ten minutes before the van was moved, seemingly at the end of the service call. Technician got an attitude when told not to park in reserved spaces.

Lameica S.

9/16/2020

I called Michael & Son to fix a leaking toilet that I made worse. I had seen the commercials so I assumed it was a reputable business. Since it was an emergency fix, a technician was available to service my home. To date this was probably the worst service I had. My toilet was in good shape even at its age, all I needed done were new washers and bolts. He insisted I needed a new toilet and gave me an absurd quote at nearly $900, and a fairly less expensive quote to repair. The worse part is that he lied to my home warranty giving a false damage report so that they would cover a replacement. The result was my coverage was denied. After the 3rd time telling him I'm not installing a new toilet, he eventually made the simple repair and stopped the leakage. Although I had to make an adjustment to stop it from running, It is working fine. So lesson learned, I will never call this company back to do any repairs; apparently unethical salesmanship is probably encouraged.

Dominique S.

9/15/2020

I had a terrible experience with Michael & Son. I tried 3 days to get someone to fix my rooftop AC unit and it was never repaired. I provided the customer service rep with all of the necessary information and they kept sending technicians without the correct equipment. On the third day the manager called and informed me that they could not complete the job. Complete waste of my time and my unit still needs to be repaired!

Rachel K.

09/10/2018 12:00:00 SA

After some more back and forth via BBB, they claimed they would contact me but never did. Of course while I was waiting for them to contact me the time elapsed for me to indicate I wasn't satisfied on BBB so they got away with it.

TERRIBLE, REALLY BAD SERVICE. NO COLLUSION.

But seriously they're awful. I'm tempted to get the rest of the yelp reviewers together to initiate a massive fraud claim.

Aalap S.

10/29/2018

I'm giving one star because the app forces me to do so; otherwise they'd get zero. Michael & Son provides awful customer service from the start. For my heater furnace repair, after paying for the part on a Sunday, I called them myself every single day of the week through Friday to simply get a status on the part, to no avail. Not only did I call for a status and ETA for the repair, I even escalated to the Customer Relationship Manager and Regional Manager, neither of whom could feign to give me a call back. They need to change their hold recording which trolls the customer by exclaiming how important we are and how they promise on time repairs, especially for cooling and heating problems.

Once I received a call that the part was in on late Friday, I was given a 10-2 window on Monday. As 2:00 passed, I called to see what the issue was. Lo and behold, I am not on their repair schedule. As I sit and wait for the HVAC tech to arrive, and as my children have to bundle up to go to bed every night this past week+, I should have expected that this would be the way the actual repair would go too...

Save your time and energy and go elsewhere for your repair needs.

UPDATE: after this review was posted, the customer service manager hand delivered the part and the on call tech was able to resolve our issue. While the technicians were professional and did a good job, they can still improve upon their customer service by being more proactive to update the customer.

Daphne N.

06/07/2018 12:00:00 SA

At no time did anyone inform me that there were a number of emergencies. I initiated both calls to your company. If someone had called me to explain the situation, I would have been more sympathetic. It's not okay to go to someone's house outside the agreed upon window without calling first. I think it's time that you and your company take a course in communication.

Unhappy C.

11/11/2019 12:00:00 SA

I had a very unprofessional experience with Michael and Sons.

My boiler broke, leaving me without heat in the house when it was 40 degrees outside. I paid an emergency weekend diagnostic fee to get someone out to the house rather than wait for a weekday.

Things started out okay--the HVAC technician came quickly and was able to identify that the problem was with the electricity going to the boiler rather than the boiler itself. He called an electrician, who said we would be on his emergency list and would arrive as soon as he finished his other appointments for the day.

However, I never heard from an electrician and no one ever showed up. When I called the help line back to see how much longer it would be (I had waited about 8 hours already), I was told we were never added to the list and no one would be coming. I spoke to a representative at the call center as well as the manager, and was essentially told nothing could be done. They were unwilling to add me to the emergency list even though I had paid the fee already and it had supposedly been arranged, call in an electrician from home, subcontract an electrician from another company, or let me talk with someone else. In the end, they said my only option was to set up an appointment for the next day. When I ultimately agreed, they then said they were full for the next day.

I ended up calling another company, and the electrician came over at 9 pm on a Sunday and he fixed the problem in 20 minutes.

I will not be calling Michael and Son's again, and I wish I had my money back.

Chris D.

09/03/2020 12:00:00 SA

Was charged $400 for a simple ceiling fan install. Didn't require running wires or anything. Just take down old fan, put in new fan, $400. The employee was very nice and professional, did a good job, that is why it is a 2 star review and not 1. Just the price being that high for something so simple is something I wanted to comment on so that people know to find out the price of a service prior to them coming out as their prices seem to be astronomically high. Had I been smart enough to ask the price prior to them coming out (because this was a by the books replacement, not something that would need diagnosing or anything) I would have found another company to do this routine install.

Tara G.

11/16/2016

Terribly unprofessional customer service. My neighbor used them to fix a plumbing issue high subsequently messed up mine. When I tried calling them to come out and fix the issue, they laughed on the phone, transferred me around and made me repeat the issue several times. They canceled on me twice, once because the technician called out sick and the next day because he got a flat tire
I had to call multiple times to find out if they were still coming, and they called to cancel a half hour after my appointment window. The lady I spoke with was very rude on the phone and basically could have cared less that I switched my whole schedule around twice. I finally called another company and they were very nice and came out promptly. They discovered the issue was part of the machine tool that Michael and sons used on my neighbors toilet had broken off into mine, hence why mine wasn't working. They said there's no way they didn't realize this happened, which makes me think that's why they were avoiding coming to fix the issue. I wouldn't waste my time on their subpar, unprofessional, lousy service.

Natalie H.

6/22/2017

Dear Mr. O'Connor:

I'm not even sure how to begin this email as I have never written such a complaint before. On June 18, 2017 a tech came to my home to repair my closet light. It turns out it needed the F32 T8 Ballast replaced. I have two fluorescent lights in my closet. I also wanted the light switch in the laundry room replaced. Imagine my surprise when the tech quoted me double for what I had anticipated. I desperately needed the closet light so I cancelled the repair for the light switch, which alone was almost $200.00 because the total he quoted me was almost $500.00!

The ballast itself costs a maximum of $15.00 and I'm sure much less for your company since you probably purchase them in bulk. The tech wasn't even in my house for 20 minutes and for a cheap part and under 15 minutes of work, I was charged almost $250.00. To top it off I had to request a receipt since I never got one in my email as promised. I understand why you all don't break down the receipts into parts and labor costs; then people would see upfront how much they are being taken advantage of.

I am appalled, angered and even ashamed that I allowed myself to become a victim of unfair, unethical and downright unscrupulous business practices. I later looked into more reputable electric companies seeking a quote to do the same work and it was never nearly as much as what I was charged.

Do I feel I'm due a refund of some sort? Absolutely! Do I think I'll get one? When horses fly!

I just wanted you to know that I will share my experience with others in order to warn them about how M &S rips people off. Regardless of the business practices and whether or not you're a decent man of integrity. If you have a beating heart, then I know, you know that I was charged way more than would it costs for the parts, service call and labor. You all should be ashamed of yourselves! At the very least, I learned from this experience. I will definitely read all reviews and do tons of research for pricing before I call anyone to service my home again.

$200.00 to change a simple light switch? How do you guys sleep at night?

May God have mercy on your souls!

Mike B.

3/13/2014

Someone called me and explained why the prices were higher than Lowe's. I have no problem understanding that, I told him his own employee should not have told me they do work for Lowe's as a subcontractor. He asked what he could do to get me to change my review, I told him I did not want anything, no refund for visit or anything like that.

On one hand I appreciate the fact that he called and they care about the reviews. It has been a few weeks and while I have no yet updated the review, because I was still unsure if I should. If someone calls and asks you to change your review is Yelp really effective? After all I saved about $500 by going with Lowe's (Yes, perhaps the quality was less). But they apparently can make a profit for Lowe's at some point or they wouldn't work as a sub-contractor for them from time to time. You know they are not doing it at a loss.

So when I woke up today I had ANOTHER voice mail from them. I am assuming they were calling me again to ask me to change this. Now it just seems unethical. Since I know they monitor this website - I ask them on here to please stop calling me (and yes this means even to apologize for calling me again).

Jin Y.

04/05/2016 12:00:00 SA

JOHNNY MCNEIL is an asset to this company.

After my previous experience with a past Michael and Son technician, I told myself I would never utilize their services. They were overpriced and did not hold their technician accountable. I had a spout that was leaking, they fixed it for $340 (that's with a discount; it would've cost $370). The technician fixed the leak, but then left my diverter in bad shape (it was fine before). They sent that same technician back and he gave me an additional $220 estimate to fix the diverter.

I called customer service and they sent Johnny! Johnny's service today has made me change my tune. He was prompt and provided courtesy service today at no additional cost. Johnny fixed the diverter in less than 10 minutes. He also caulked the spout to the wall, which was something the previous technician ignored and made excuses for, even after I pointed it out. Johnny took extra care to clean up the area and asked if he may use my trashcan. I can't say enough about Johnny, I will be requesting him from now on. You should too!!

Thomas E.

10/29/2020

Capable technicians, atrocious customer service. They objectively fail to be truthful on when they can fix and deliver on scheduled products and services. Customer service agents fail to connect you to experts that can answer questions. They Consistently miss deadlines, up sell, and do t accept responsibility for failure. They are comprehensive in services, which is useful, but impotent in execution and respecting others' time. I've used them four times because I'm from out of town, and will now insist on going elsewhere.

David W.

4/27/2018

This company is HORRIBLE. Please I am begging you do not use them for ANYTHING. The customer service people are not friendly, the technicians are NOT reliable or honest, and the management (Jomar) are the worst of the worst. I had a home service agreement with them for about 6 weeks and canceled the agreement. When I attempted to use the service agreement I was met with push back and told on the back end the repair would not be covered. Throughout the whole situation people in the office called me out of my name MULTIPLE TIMES and even management (Jomar) attempted to belittle me over the phone. When I canceled my agreement I was told by two people I would receive a prorated refund. The company tried to say my plan expired and I would not receive a refund. I had to endure being called out of my name by another person and I am supposed to receive a refund. Will update once the refund clears.

Again, please save your money and time and STAY AWAY from this company. Their commercials and ads are NOT TRUE about the customer service and knowledge. I see why they have a 2-star rating on Yelp.

Shawn C.

10/29/2018

Worst service ever!!!!! I went out of my way to try to accommodate the technical being late to many times. They are over priced for what they do. I will never use them again. They do not care about you or your time

Alyce P.

8/19/2020

The worst customer service ever. Took them to small claims court which was moved up to general district court at their request. One of their techs broke something of value while in my home. I didn't win in court, hard to prove liability but the real judgement was when the judge told Maurice Noori who is the Customer Relations person that he is not a credible witness and because of the way they run their company it's no wonder why people come to court to sue them. That is a direct quote from the judge in Fairfax County. It's on permanent record.

Christina B.

08/07/2018 12:00:00 SA

Too expensive. Also, do not sign up for their Home Care Agreement. I cancelled my Home Care Agreement in July of 2017 and I am still getting charged for it every month since. I have contacted them a million times to get it resolved and it still has not been resolved. Do not use them. Also had a leak under my shower and it took 4 plumbers to figure it out. Three walls damaged, a ceiling damaged and 4 pipes fixed and it still didn't fix the leak. All we needed was caulk around the shower base. Waste of money and time!

If my home care agreement would have been resolved and I would get my $377 back then I wouldn't have felt compelled to write this review. Still waiting for someone to write or call me back after contacting Michael and son numerous times.

Kelly S.

8/18/2020

Extremely poor customer service! We recently had Michael and Sons give us an estimate for an attic fan replacement, which fortunately for us they never showed up for, as it would have been such a ripoff. Lesson learned for us to get more than one estimate and not trust a company that has their hands in so many facets of the business.

The quote was over $2,500 and included a 2,600 sq. ft. attic fan for 1,000 sq. ft. space with a humidistat which was unnecessary. They would have charged $1,800 for installation, siting the steep pitch of the roof; this is just a regular town house roof. The estimate was scheduled quickly, and we decided to accept it, thinking this was a trustworthy company, but when I called the office, the gal seemed clueless as to how to set up the installation, asking us questions about whether the technician had the supplies or if he had to order them. I was promised a callback but didn't receive one within 5 days so I called back. The second customer service rep was on the ball and scheduled it right away. That Friday visit was cancelled due to weather, and rescheduled for the following Monday, which was confirmed by email. The technician never called or showed up. When I called the office to check, I was placed on hold for 15 minutes and then put back into the queue. Then I got a strange email that afternoon, apologizing for failing to provide service in the first paragraph, and asking us to pay for the work as shown on the invoice in the next 2 paragraphs!

We have an electrician out right now. In less than 1.5 hours, a new attic fan was installed and operational, a light switch was replaced, and they'll be replacing an overhead fluorescent kitchen light with an LED one. Total project cost? $900.

John W.

10/10/2018 12:00:00 SA

I got a quote for a new HVAC system from a sales person out of the Alexandria VA office. Unfortunately, he has decided to leave M&S. He asked me to sign the contract and get it to him by a certain day so he can receive the commission. When I asked him who I could talk to about the installation, after he left, he said call the Service Manager without giving me the person's name or phone number. I did not sign the contract since I did not want to be left twisting in the wind after he left with all his commitments.

Michael C.

08/11/2020 12:00:00 SA

I am writing here in the hopes that somebody from this company will respond to me about my HVAC instillation. The company was unable to conduct the instillation, and then drive off without providing me next steps on how to complete the job. The company has promised to call me several times after I call the main line, but never a response. If you are reading this, please reach out to me.

Alberto F.

9/20/2018

If I could go lower I would. I'm not going to say the company as a whole is crooked but I know when I'm being conned. Tech didn't do anything other than walk into my home take the model numbers off the system then proceed to tell me $1800 to fix a brand new system. Then had the nerve to tell me I still needed to pay the service fee of $109. For what you did nothing. That's just for us to come out and diagnose. What exactly did you diagnose. That oh this guy lives in a nice neighborhood. I will never recommend these guys to anyone ever. Totally shady!!!!!

Ashley F.

5/16/2018

I purchased new heat pump for my rental house in March. Unit is Broken already. I've made one payment on the unit.
AC is not working. I'm now paying for 2nd night in hotel for my tenants and new baby.
There is no 24/7 emergency service plan.
Do not use this company. I wish I knew back in March.

David E.

06/09/2020 12:00:00 SA

I had Michael and Sons come out to do a warranty repair on my HVAC today, Alex Smith came out and was very helpful. He called the office and checked on the status of my warranty, which was transferred over from the previous owner last weekend. They did a warranty repair on the hot water heater yesterday. I was told that my HVAC warranty had been voided and they could not perform the repair without the $4k fee. I was told that I had a 10 year parts and labor warranty last week, and the system is 6 years old. I am getting stone walled by them and haven't been able to speak to a supervisor. The voice mail box is full and I keep getting hung up on. BEWARE!!!!!

Chip S.

10/07/2020 12:00:00 SA

used them for an emergency plumbing repair they took advantage of me and charged $1498.00 for a repair to a flair that took them 20 minutes to repair. Beware

Chris S.

4/27/2021

scam outfit. no skilled labor at all. they just show up, fiddle around and try to bill you. run away!

C C.

08/05/2020 12:00:00 SA

I don't know what happened at Michael and Sons. I used to be your biggest fan. Now you're my biggest disappointment. HVAC Technicians cancel their appointments or no show and never call the customer; managers in the field and do not call back. Had great experience with the Electricians, but so disappointed the standards are not the same for HVAC.

K M.

5/22/2020

Had Dennis Kim and his colleague in training Ramiro come out today for an HVAC maintenance check, and they were superb! Truly went above and beyond by spending 2 hours cleaning the compressor and changing parts. I've had some hit and miss episodes with this company but when you run into quality techs, you give them their due. These two men are outstanding and I am very grateful for their diligence, friendly demeanor and overall quality service.

Wally C.

06/04/2018 12:00:00 SA

We had scheduled a tech from M&S to come out an give us a quote for a new A/C unit. We were told we had a confirmed appointment that he would be there between 4 and 8 pm. He never showed up, and when we called to inquire why, we were told that the tech had gone home before he got the assignment. So not only was our confirmed appointment cancelled - M&S never told us that the tech wasn't going to show up. They let us sit in a vacant house for 4 hours waiting, without calling us. No apologies, no consideration in scheduling a new appointment. Just horrible, inconsiderate customer service.

Vachon B.

08/01/2020 12:00:00 SA

We had servicemen out to fix a leak in the HVAC. The first time this leak happened, it took several days to get someone out (despite having a service contract). In that time, the ceiling dry wall caved in from water damage. This happened two more times for the same reason, all again causing ceiling/dry wall damage. A week ago the HVAC stopped working so we had the entire system replaced for 8k. The service techs missed the first appointment (no show, no call), and rescheduled for the following day. The servicemen arrived late, broke the ladder to the attic, and then couldn't complete the job due to the heat and the ladder. (Still no AC). The next visit, the HVAC system was finally installed, only later that night the leak started once again damaging the dry wall (pictures attached). Today, we had a different crew install a brand new system (2nd system) and about an hour ago the leak started again further damaging the dry wall, each time having to turn off the HVAC system. Still no AC. The crews are always polite and considerate, but the craftsmanship is flawed and when I called to get a solution, I was told to call back on Monday to speak with a manager and that they will send another service crew tomorrow sometime after 5; leaving us to fight this leak for another 24 hours still with no AC.

Daniel S.

7/21/2019

We asked Michael and Son to come out to look at an upstairs heat pump that wasn't starting. Our request for service was responded to almost immediately, and the scheduler was pleasant and efficient. She told me up front about the $89 diagnostic fee, which I appreciated. The service technician, Eddie, came out the same day, within a matter of hours, on what was I am sure a busy day (with the heat wave and all). Hence the two stars, instead of one.
Eddie diagnosed the problem with the heat pump as a worn-out capacitor, a common problem--so far so good. The capacitor costs $30 (let's say $50 because they have to stock it), and HVAC labor rates should be no more than $100/hour; let's be generous and say they can bill for the whole hour for this repair, although the repair itself shouldn't take longer than 30 minutes. This brings the total cost of the repair (not including the diagnostic fee) to $150. Eddie billed me $320 for the capacitor repair, which is $180 more than it should have been.
I'm a home service tech (piano tuner) myself. If there is one thing that makes my anger burn hot, it is people padding charges because they think the customer doesn't know any better. It never pays off in the long run, because a good name is worth more than much fine gold.

Carol J.

7/27/2020

My husband I had them come out last week to check our HVAC system (it's 18 years old so we figured we would need a new one). The guy discovered a leak said it was too old to be fixed and arranged for a salesperson to come that afternoon to give us options for a new one. He arrived as promised we were told the new system would be installed on 7/28 (not great since it's been very hot but we understood how these things work.) get an email this morning confirming install is tomorrow. Suddenly this afternoon we get a call saying sorry we don't have the parts it's on backorder we'll call you to reschedule have no idea when it will happen. Right now it's 90 degrees in my house (the guy told me he understands because he has to work in the heat I might add for which he gets paid no one is paying me to sit in a house with no AC). When I called them to complain I was told oh there is a place holder for August 7 which means another week and a half with no AC (and remember if I hadn't called them I wouldn't have known that the person who called me offered no information ). Appalling lack of customer service - would have thought they'd do better with a new customer paying over $10,000 but guess it doesn't matter to them

Rebecca G.

03/02/2018 12:00:00 SA

Hi Maurice,

The upstairs duct was still clogged and the dust was visible with a cell phone camera. The company we paid to actually clean the ducts removed the majority of the dust by hand.

You attempted to reconcile by agreeing to send a tech to do another job free of charge. The job was quoted between $300 and $500 by other contractors, so being that we paid $431 for the duct cleaning that seemed like a fair trade.

The tech arrived late, took some pictures, and left. And now you are saying the job would be too costly and can only offer a $100 refund and $250 credit.

I am very thoroughly disappointed in both the work completed and very poor customer service. The 1 star review stands as warranted to me.

Edited to include Maurice's most recent response:
3/2/2018 We are sorry Rebecca but you called us 5 months after the service to tell us that you had another company do the service again, I cannot pay for the other companies work. What is interesting to me is why you did not call us first ? We would have sent another crew to take a look and had a manager confirm that they did a good job...........In fact this is the 2nd time I have ever even heard a complaint like this and we have been doing 12 duct jobs a day every single day but Sundays for going on 4 years. Your husband stated if we a job rerouting the ducts in the home at no charge he would ask you to remove the review but we will not do anything at no charge just to have you remove a review. Thank you !!

Maurice,
We did not know the duct was not connected until we hired a separate team to do an aeroseal service because we were still not getting heat or AC to the back rooms of our house. This was why we signed up for the duct cleaning in the first place.

The second company opened the crawl space to show a duct that was blowing hot air into the crawl space and not connected to the back of the house. This was not the fault of Michael and Son. It was shoddy work done by someone previously.

The whole point of this review is that your guys did not tell us there were any kind of blockages or disconnections in the ducts. If they had looked at the openings of all of the ducts (like what we paid for and expected to have done) they would have easily seen these issues. My issue is that they said nothing and did not do the job we paid them to do.

We ended up having to pay the second company for an additional duct cleaning because your guys did not do the full job.

That is why we are asking for the refund or the job that you discussed with Stephen. Now it is five months later. We found out at the end of December and have tried to get in touch with your office only to be brushed aside by receptionists with the manager is not in the office response.

Frankly I am tired of handymen in general not doing what they say they will do and preying on the ignorance of the homeowner. Your guys did not have to fix the duct. But they did have an obligation to let us know it was not connected and blocked. If they had said something, I would not be writing this.

They did not finish the job they were contracted to do. That should warrant a refund.

If you would like to discuss this further please reach out to myself or Stephen. Until there is more action on your end this review is not going anywhere.

Also, why on earth would we take a credit of $250 from you all if you can't get a job done in the first place?

Nancy A.

07/09/2018 12:00:00 SA

Wouldn't you know, the garbage disposal we got from M&S in 2015 failed in 2017. After a long speech about how to use a garbage disposal properly (we know), our tech wanted to sell us another one. When I told him that we had just purchased this one 2 years ago and that he needed to call his office, he was irate and stomped around for the remainder of the service. Do they receive sales commissions for up-selling a customer and pretending not to know about a warranty?

Tamara W.

01/07/2016 12:00:00 SA

Michael and Sons is not trustworthy. We had them come out for a non-emergency problem which turned out to be a broken thermostat - and they ended up trying to sell us a new unit, diagnosing other problems, etc. Eyes roll left, eyes roll right!

The tech came 2 hours late--oh ya he said he got lost LOL! SURE DUDE!

The entire scenario was this: tech was trying his hardest to sell us a new unit and not answer my questions! They were expensive.

PROS
Pleasant appointment setter

CONS
EVERYTHING!!

Dawn F.

8/28/2018

We've used M&Sons several times and never realized how over priced they are. When you're working full time, you don't have time to get several bids so we just tended to call M&Sons and go with whatever they said.

Don't be stupid like we were! Since we retired and can now get 3 bids, they are always priced 30-40% higher.

Today was our last call to them based on price and what I consider the worst offense of poor business practices and integrity. Their contract agreements are misleading with lots of missing details. We had a dispute with the technician over what 1) was in writing and 2) what a customer service rep told us yesterday. It was only a 10% difference but the technician just kept saying he couldn't do anything about it. We called the management and after waiting about 20 minutes, the technician decided he could do something about it and accepted the price that was in our contract. Just a really, really poor experience.

Sandy W.

7/22/2020

seems like a scam!!
stand by your work!
michael and sons caused damage to ms james of chesapeake's home!

you install a brand new ac, handler,ductwork and paid you $5000.

one month later, water was dripping from the ceiling!!!
you came, found and fixed the mistakes with your install.

i had to have a restoration company install fans to attempt to dry and save the wall and ceiling. 5 days of the fans and the restoration company says the ceiling is wetter than in the beginng.
meaning: the leak is not fixed and may be worse!!!

after several phone calls, no one will call back!

all we get is runaround and no help from michael and sons.
avoid michael and sons! seems like a scam!

Dusmantha T.

03/10/2020 12:00:00 SA

Useless company. I scheduled for a technician to come out and look at some outlets and light switches that were not working. They told me it was $69 to just come out. This was reasonable and I agreed. I took time off from work to be there to let them in. Technician arrives and is on the phone for 20 minutes in his truck. Comes in later and I show what the issues are. He tells me that there is a $235 diagnostic fee (+$69) in addition to repair costs. I agree to that too. He then tells me he has to come tomorrow to do the work since he is double booked. Who does that???? They probably have a bigger job somewhere else. I will never use these guys again.

Kenneth L.

05/09/2018 12:00:00 SA

My options to fix a faulty sewer line were not fully explained by the tecnician. I was quoted over 10k to replace our main line. The blockage was actually in the middle of the street and was the city's liability. This was not explained to me at all.
I got a second opinion that was much more manageable and the city fixed the blockage on their dime. The head plumber from Michael and Sons did reach out to me after and apologized, he said my options should have been laid out more.
I will always go with a second opinion on major repairs from now on and not fully trust that first estimate.

Jenny W.

02/11/2016 12:00:00 SA

I had a leaking pipe at my rental property, and the quote my rental management company gave me to fix the pipe and replace the valve was just way too high. I decided to get a quote from Michael & Son, and their prices were much more reasonable. I had them schedule directly with the tenants and they took care of everything promptly. The pipe was fixed and I really appreciate the work details they included in the invoice to let me know exactly what was done. Overall excellent prices and great customer service, and I immediately had my rental management company make them my preferred vendor for any plumbing/electrical/HVAC issues.
I also noticed on their website they do home automation, and we've been thinking about installing a Smart Thermostat. Since we're not comfortable installing those ourselves, we'll definitely be calling them to install it for us!

Matt H.

12/11/2015 12:00:00 SA

They showed up, took a look, and quoted me $775 to replace a $145 - $160 part on my furnace. The PDF quote was not itemized at all either, so it appears as though they are coming out of left field with that quote. They also wanted payment up front because they had to order the part and it would take them 3 business days to get the part. I could tell the technician was giving me a load of crap, especially since he was holding an expensive tablet/PC to take credit card payments, but they need money up front because they don't have the capital to purchase the part and take payment when the job is complete (sarcasm), so I turned down their raping of my wallet.

I called another local HVAC company who took 2 days to fix the issue, after ordering the part, and it cost me $297, with a part that is covered under warranty, which I paid when the job was complete. I knew I had a good deal from the other HVAC company because I was shocked when they said $297, which includes a part under warranty (always make sure your parts come with a warranty). I was expecting somewhere between $400 and $500.

Michael & Sons customer service then called me later and I let them know what they are charging is more than double of what the other company is charging me. Michael & Sons then said they would send me a $50 store credit (as if I would ever use it). The funny thing is that when I received the store credit, it was only for $25. In my opinion, Michael & Sons has ZERO integrity and they are only out to take your money, so avoid using Michael & Sons or it will cost you far more than it should.

Jennifer G.

02/03/2020 12:00:00 SA

My brother and I started getting in the middle of M&S visits to my elderly mom's house after they sold her a $9000 A/C unit to cover a 1,500 sq foot 1st floor space in a house that has dual systems, meaning a second A/C system is used for the upstairs floor. Her first floor HVAC was inspected today by M&S inspectors, since now her heat is down, and the inspectors kindly shared with us that we were sold a unit for a space far bigger (after my mother shared how much she paid, my brother and I went online and found out such units should be potentially $3000 less for that size of house). M&S also fixed the upstairs HVAC unit which was leaking, but turns out to be more than 20 years old and now off the market because it is illegal! So they have ripped us off now TWICE.

Sarrraaa E.

1/18/2018

BEWARE THE ALEXANDRIA OFFICE IS A SCAM! THEY GO OUT OF THEIR WAY TO NOT ISSUE REFUNDS FOR POOR SERVICE.
I called Michael & Son Services for a broken HVAC. The technician came promptly but that was the only positive point.
My HVAC was not coming on consistently, it would work some times and other times it would not turn on. When the technician came the when the unit was working so he did not put any effort to properly diagnose the problem. The technician barely looked at the unit and just cleaned off the flame sensor. Even though he only cleaned the flame sensor he charged me for a full precision tune up as well as the diagnostic change even though he just looked at the flame sensor (that's right he did ONE thing and charged me for multiple services). Keep in mind he did not do a full precision tune up, he did not look at anything else besides the flame sensor.
The next day the HVAC unit was not working so I called the company to schedule a follow up and get a refund for the full precision tune up since the technician did not complete one . It was about 6pm and the so the woman at the call center took down my request and said that someone from the office would call me tomorrow to confirm.
The next day, the only call I get is someone confirming my appointment but no mention of my refund or credit. I then call the company and after being put on hold and being bounced around I was told that only ONE person that could issue refunds (HVAC manager) was not available. I had to cancel my follow up appointment because I was told that I would be charged again (with no guarantee that I would get a refund) if someone came out and I was not about to get scammed for the 2nd time. It was just shy of 24 hours and I still had not heard from anyone regarding my refund.
Basically I got the impression that the company goes out of their way to make it very difficult to issue refunds. I would not recommend working with them. Thanks for reading and good luck!

Robert B.

12/01/2015 12:00:00 SA

It's hard to even try to convey everything I truly want to say about the experiences my mom and I have had with this company.

The positives are that for the electrical and plumbing services we had performed by them, their technicians were very enjoyable and courteous people to work with. In fact, it was the very positive experience and impression we had with the very kind and wonderful electrician who showed up for our initial service appointment with this company that led us to continue working with this company.

A primary negative is that they are completely overpriced.

The biggest negative for us, though, is the HVAC replacement work they performed a few months ago. Again, the workers who showed up were enjoyable people to be around. They were respectful of our property and attentive to our questions. However, because my mom and I were not knowledgeable at that time about HVAC prices and services, we sadly ended up paying $50,000 to have our aged two-zone HVAC system replaced with a new Daikin system. We also were convinced to add on two ERV systems, two Daikin ductless systems for a couple of back rooms, two new Air Knight systems, a new dehumidifier, and Aeroseal duct sealing services.

Within days after the install was completed, we found out that:

- They left the product tags on the Air Knight devices when they installed them. We had the tags removed and the devices reinstalled.

- The ductless systems stopped working. We found out from the HVAC field supervisor they sent out to inspect the systems, that they were installed incorrectly and the freon lines were frozen closed. To their credit, they fixed it at no charge.

- The ERV flex lines came loose from the ductwork in two places creating significant noise and air loss. I noticed that in both cases a screw was missing or was not installed correctly. The same field supervisor returned to fix it at no charge.

- We found out from Prince William County that this company was supposed to pull a permit for this extensive work. They never did.

- We found out that this work was supposed to be inspected before completion. It never was.

I could go on, but you get the point.

The owners of two home improvement companies came to our house in the past month to give us estimates on finishing our basement, and they both looked at the HVAC worked performed and were both angered and concerned. They were concerned not only because of code violations they noticed, but also because of the poor workmanship and the very overpriced costs charged to us. They told us that at most, this work should have cost a max of a little over $30K. They were angered, because they felt that work like this gives a bad reputation to all HVAC contractors.

I could post photos, and could go on much more, but what's the point? I'm not here to bash this company. I know that they have techs who do their best to complete their work as well as they can. The prices are not determined by the techs, but rather by the company-determined prices loaded on the computer tablets they carry. My mom and I had some good experiences with this company, and some bad ones. Any time we have called this company, there is always someone available to speak with, and there is certainly a noticeable level of sincerity in wanting to make sure we are happy with the work performed.

Still, though, my mom and I are disappointed that we overpaid so profoundly for this extensive HVAC work, and that the work overall was subpar. We appreciate that Michael & Son sent out the field supervisor on two occasions to fix some significant post-installations problems at no cost to us. That field supervisor and his colleague were fantastic. They were very thorough in their problem assessment and resolution.

In close, my mom and I are grateful for the many kind, caring, and thoughtful employees that came to our house from this company over the past three years. This company has some truly great technicians working for them. And that is likely their saving grace.

Reid C.

11/17/2018

Actually made a Yelp account to post this review. Had an appointment this morning with a technician who advised that a street connection to my main water line required a whole new line to be run from my house to the street. Cost? $6000 and I'll happily send the quote to anyone who asks.

The kicker here is that I work from home and didn't actually see this guy inspecting the leak. Luckily, my neighbor has a surveillance system and gave me a video of this guy basically standing by the valve (and except for removing the cover of the completely flooded compartment and staring at it like he'd never seen water before) for 15 minutes... before he came back inside with the bad news.

I had two other quotes scheduled for the day. BOTH of them said the leak was at the street and both of them gave estimates in the range of $500 - $700. BOTH companies dug out the boxes to inspect the line. BOTH of them drained all the water from the holes. When I told the other company reps about the quote I received from Michael, they stated specifically that they don't speak ill of competitors but had similar responses in the vein of that's what we've heard.

Either the techs were ignorant and didn't know how to do their jobs, were lazy and just didn't feel like doing the work, or they were outright trying to scam me out of six grand. I have no idea what the truth is but I'll post the surveillance video on YouTube once I get a copy from the neighbor. Buyer beware.

Michele C.

2/20/2018

DO NOT UTILIZE THIS COMPANY!!!!
We have a sump pump. Michael & Son Services has been to our home four times in a 3 week time frame in the attempts to correct the sump pump issues we have been having since Michael & Son installed the sump pump.
I do not believe they know anything about anything.
Each technician who has been to our home attempts to correct the problem to no avail. We call Michael & Son over and over again. Another technician arrives and he doesn't agree with what the previous technician did and does not assume any responsibility hence he attempts to solve the problem differently. The problem still isn't resolved and another technician arrives with the same story, who installed this.
To date, we still do not have a resolution with our sump pump that Michael & Son installed.
In addition to their lack of technical skills, they stick their Michael & Son label all over your equipment, the hot water tank, the battery. (I used Goo Gone to remove the labels.) In addition, they place the labels on your equipment without your approval or acknowledgement.
I DO NOT RECOMMEND THIS COMPANY TO ANYONE.
STAY AWAY FROM MICHAEL & SON!!!!

Brenna H.

07/01/2020 12:00:00 SA

As a new MD resident needing ceiling fans installed in my home, I turned to Google to find a reliable company. Michael and Sons popped up right away so I asked family and coworkers and i got oh I know them they've been around forever. Great, I thought, I'll go with them. I called on 5/15 and booked an appt 2 weeks out for 5/29 - they said a tech would show up between 8AM and 12PM. Day before got 2 email confirmations and 2 text message confirmations about my appt the next day. The day came and I got a call at 8AM from the company saying they overbooked their techs and would have to reschedule me (no apology). We rescheduled for 6/6 (Saturday). Day before got 2 email confirmations and 2 text message confirmations. 6/6 came, tech did come but was later than he said he'd be (but oh well at least he came). He quoted me $2,000 to install 4 fans - fine whatever it needed to be done and I'd assume they'd do good work. I signed everything, he called his office to make sure he could actually install that day and Oh nope! They overbooked and he had 14 other calls that day. Straight from the techs mouth they overbook constantly its really frustrating. I paid the mandatory deposit ($500) and he scheduled the actual job for 6/10 (Wednesday- I had to take off work). It would he an 8 hour job supposedly so scheduled it for first thing in the morning. Got confirmations the day before. 6/10 came, got a call at 8AM saying the tech was sick so had to reschedule for 6/18 (had to take off work again). I expressed my concern that this was the 3rd time they've scheduled me without doing the work. They made a note of that and told me I would be top priority on the 18th. I was frustrated but accepted bc other companies at that point had a 2 week waiting period. Got confirmations the day before. 6/18 came, waited until noon with no show, so called the company. It took them 20 minutes to reach the tech. They informed me that apparently the tech had just gotten out of the hospital so needed to reschedule. That was the last straw. 1) why didnt the dispatcher know where their tech was? 2) would noone have informed me if I hadn't called? 3) how does a company that's been around forever do business like this and stay in business?
They seemed perfectly fine with me canceling my business with them and made no real apology. It took me 2 weeks of 6 phone calls to get my deposit refund back.
Do not use this company.

Vincent H.

01/06/2017 12:00:00 SA

I asked them to come out to give me an estimate for plumbing work, and the guy who came out, tried to upsell me into their maintenance program. That's funny b/c I paid them $29 to come out to sell me stuff I don't need.

I haven't actually tried their service yet.

Ashley B.

4/30/2018

Blood Money

Hot water heater broke. They came out same day and on the early side of their window (so far so good) but then had the nerve to charge $2500+ for installing a new 50 gallon water heater. By my calculations and research, parts & labor on this, even on the high side should be about $1500. There is no other way to describe this but BLOOD MONEY.

Justin H.

7/30/2018

We used them for about a year and a half because we were renting out our home and wanted a company that could provide full-service--plumbing, HVAC, electrical, etc. It was a mixed bag--a few of their workers were very good. Some did fine work, but had trouble communicating. One plumber was absolutely awful: he left without finishing and did not return--we had to call management to get him to come out again. Then, when he returned, he wanted full payment before finishing, and became rude and dismissive when I wouldn't agree to it. Mostly, though, I thought their prices were very high compared to what is listed as industry average. I called to appeal one of the quoted prices and management didn't seem to care.

Overall, I do not recommend them. We are moving to a new company and we don't plan on returning.

Jane K.

3/30/2018

The absolutely worst. We bought a dishwasher from a major store. When it arrived, they contracted Michael and Sons to have it delivered. Michael and Sons just sat on it and never delivered it or installed it.

When the store called them; emailed them but they continued to ignore the messages. Even when I called, the line would just drop. ?! Is this a third world nation circa 1950?

DO NOT USE THESE MISERABLE PEOPLE FOR ANYTHING. YOU WILL LOSE YOUR MONEY AND WILL GET RIPPED OFF.

Tina M.

5/31/2016

Called at 8:30 PM for after hours service on Central Air. It is 90 degrees in my house. I was assured the tech would be here between 9:30 and 10:00 PM and that he could fix the C/A no problem. I agreed to fees and gave my credit card. It is 12:30 AM and he is no call no show. I called every hour since 10:00 and receive after hours service who has no access to dispatch. I asked for a supervisor and still nothing. After hours service stated that tech is not answering calls.

Cannot live up to agreement. Appears customer service is not important. We now do not have the opportunity to call another service. Very disappointed.

Ellen S.

5/17/2019

Took me a while to write this review, but I have called on Michael & Son Services in 2017 for plumbing issues and again in 2018 for installation of new appliances.
Each time, the service as exceptional!!!! Very friendly, professional and knowledgeable technicians.
Will definitely use this company in the future!!!

Alexis S.

10/28/2013

Almost immediately after I posted my review for Michael & Son, I received 2 phone calls from them about my review. I called back and spoke with Vance. They offered to refund me the $250 and give me $100 toward future services.

Pretty much all the reviews are accurate when it comes to the customer service. Although I felt slightly bombarded by Michael & Son, Vance was very helpful and I was super appreciative that they refunded me the money. Maybe in the future they should have a flat rate instead of making up arbitrary pricing and then this all could be avoided in the future. It seems that the company is more concerned with a good yelp review than actually changing what problems they have at their core. I wish them the best of luck in the future.

Tyler T.

03/11/2020 12:00:00 SA

These scumbags unclogged our drain in the pipe behind our kitchen sink going into our slab by puncturing two holes in the pipe. This led to water flooding into the wall behind the kitchen and into several rooms and the kitchen itself. When we later realized what they'd done, they refused to send someone out to repair it because the people who could move the small bathroom vanity that was on a wall the plumbers needed to access didn't work on weekends, and they were just helpless to find anyone in their whole company capable of doing such a job from Friday until the following Monday, even though they caused the leak in the first place and we were left without the use of water in our kitchen and adjacent bathroom. The customer support people were surly, unhelpful, and/or confrontational, and it was just a comedy of increasingly frustrating errors trying to get them to understand the situation and actually do something helpful. It all ended with some manager yelling at my wife until she called me at work in tears. After that we figured we were better off cutting our losses and just paying someone else to fix what they'd done. We'd written them off before and only tried them this time since the initial problem was an after hours drain blockage, but in retrospect ever trusting them to even be a halfway decent company was a major mistake. We'll definitely never use them again, and strongly advise against anyone else using them either.

Eric M.

6/18/2020

I had a pipe burst in my house and called Michael & Sons for emergency services (they were the first to pop up on google). They took all sorts of unnecessary info from me other than my address in order to dispatch someone immediately. It took over 4 hours from the initial call at 4:50pm for someone to show up after we had been working all day. I called them back at the 3 hour mark to ask if they were coming, got hung up on 3 times and had to call from a different phone number because they blocked mine. After we finally got a hold of the employee, he vaguely recalled me calling, couldn't get a hold of the technician, and assured us we were next on the list and he should be there before midnight. This is unbelievably bad service and reassurance than an emergency service is even going to show up. If I could give zero stars I would.

Bill W.

4/23/2019

Unbelievable! The Operations Manager for this company just offered me $150 to take down my negative review. This came after he threatened to post my invoice online to show, in his words, I had buyers remorse, whatever that means. Folks: Use Michael & Sons at your own risk! My original review is below.

VERY EXPENSIVE! I was charged $361 for a 30-minute visit to replace a plastic piece in my leaking shower handle. I would have done it myself, but I needed a special wrench to take off the handle and water was leaking out pretty rapidly.

I see other comments on this site about outrageous charges, so I guess this is how Michael & Sons operates. They knew they had me over barrel -- I had to pay their $361 repair fee or pay the $60+ fee for the visit and take another day off from work to wait for another plumber who would charge their own fees. Not much of a choice.

They seem to be stacking up one-star reviews. Evidently they don't care much about their reputation.

Lauren B.

6/13/2020

My HVAC suddenly working on a Thursday night. By Friday morning it was 87 degrees and I have two babies at home, both under 2 years old. I called M&S first but they couldn't come out the same day, so I went with another local company with great reviews. The guy from that company quickly identified an electrical issue. He wrote up the issue for us and told us we would need to contact an electrician to fix a fuse. He also said, once that was done, he would have to replace our capacitor in our compressor, to get the AC working. I called back M&S and they told me that they would charge $169 for an emergency fee coming out the same day (Friday night). I understood that I would also pay for whatever repairs they made in addition to that; this was explained by their customer service rep, and trust me, I asked multiple times what to expect and that's what they said. When the electrician came out he charged us over $500, which included a SURPISE $230 troubleshooting fee, even though we had already identified the issue and this troubleshooting fee was never mentioned to us over the phone during conversation where I asked about any other fees and the emergency fee was discussed. It's insulting to charge someone over $400 just to come to their house and tell them what they already know: in this case, there was a broken fuse that had to be replaced or bypassed. I called the office and left a voicemail but ultimately signed for the work because I felt like I had no other choice: it was after 5p on a Friday and I wasn't going to be able to get another electrician there until the morning or maybe Monday. I also knew that once I got the electricity working, I would still have to call the original HVAC company back to do the work. The electrician from M&S bypassed a broken fuse box that was broken. This essentially means he cut a wire. He told me he didn't have a replacement fuse on his truck and that this solution would be fine. He also almost electrocuted himself when he was showing me that he had fixed the problem. The now working fuse box went up in smoke right in front of me. He told me, don't worry it will still work. To his credit, it did still work. But I am really surprised that M&S would have a policy where they allow their technicians to charge their customers whatever they choose for troubleshooting and not share that information with customers before dispatching someone. My question to them still remains, if you are capable of being upfront about you emergency fee, why not be upfront about the possibility of a troubleshooting fee? Had I known I was going to have to spend more than $400 for them to show up and then pay for the work on top of that, I would have called another company.

I called the M&S and left multiple messages, hoping that they would make things right but, so far, no one has called me back. I will never use M&S again. They are not upfront and they nickel and dime you when you are in a vulnerable situation.

Christina I.

03/03/2021 12:00:00 SA

I was supposed to write this review over a month ago, but needed time to cool off from the rude and cheating service we received. We have used Michael & son in the past, but never again. We called for a leak we had at our condo. Never was it mentioned we would have to pay 125 dollars for a few minute assessment (not one other plumber required this payment to go out and check). Additionally, we would have gone with Michael and son if they did not quote us 1,800 dollars for the fix when it was done for 500 by another big plumbing company. So you're set up in a trap to either go with them or pay 125 dollars. Further, the issue was with a part (a pressure regulator) that was behind our water heater which Michael and son replaced. They should have told us to replace this part at the time of the installation. None of this was a big issue until I called to obtain details (because after all I paid 125 dollars, I might as well understand). When I questioned the quote, the man on the phone used the most unprofessional tone because he knew what he did was wrong. And that his quote was a big, cheating lie. If the water heater cost a fraction (and I mean a fraction) to install... how does a small part replacement cost so much more (triple the cost)? Valid questions. Well he blew up and told me good luck with your review. It takes years to become certified for plumbing and it's not easy etc etc. No one is questioning the skill set required by plumbers. I too have a certification (in a different field). The certification doesn't give me the right to go and lie to others. If anything it holds you to a greater standard of honesty and transparency. Michael and son ... you are awful and I will be staying far away and telling everyone else to do the same! And for the man who spoke to me that way, I hope you find peace in your profession and realize people are entitled to question a dishonest quote especially when you charged me 125 dollars for it.

F C.

03/02/2021 12:00:00 SA

I've been using Michael & Son Services for over 20 years and the most recent experience with them was the worst I've EVER had. They are not the same company. They have gotten too big. They are never on time. I've had to reschedule multiple times because they were so late... and I have a Home Care agreement with them which is supposed to give me some kind of priority. The technician they sent out to attach an exhaust hose to my dryer couldn't even move the dryer by himself so I had to help. He moved slower than a sloth and could barely walk up the stairs! On top of that I had to supply the metal tape because he didn't have any with him. The dryer was pushed back too much and the exhaust hose is being constricted causing the machine to shut down. This is a two week old machine. Then they had the audacity to charge me $333.91. Outrageous and ridiculous!! I am of course canceling my Home Care agreement and going elsewhere. Their prices are outrageous and the so-called-service was shockingly bad!! My advice is NOT to use this company.

Jared S.

11/24/2016

Anthony our HVAC technician was very amiable and genuine in his customer service.

On a completely didn't note (not associated with Anthony) is that I have been patiently waiting on a estimate for a home repair that needs to be complete. It has been 6 business days and still no estimate back from Michael & Sons.

Terrell B.

06/09/2020 12:00:00 SA

What can I say that hasn't already been said poor customer service. Had a appt set for a electrician and plumber from 12-4. No call until I reached out at 4:30 and they said they both are running late got a call a little while later saying he had a emergency which is understandable but the plumber never showed and I never received a call not sure how that's acceptable don't waist your time .

James J.

06/08/2020 12:00:00 SA

I bought my 2 AC units from Michael and Son with 10 years of warrantee - 12 days ago my main unit stopped to work- I called M&S office to fix it - they came after 5 days to look at it (late after 6 PM) - and the technician said he needs a part to change and he does not have it in his truck - the day after I called their office and I was told they will order the part and when they receive it, will come and fix my AC. Now after 12 days still they have not come to fix my AC and we had to tolerate the 95-98 degree heat and humidity for 12 days. M&S used to be good but not anymore.

Heather B.

08/11/2017 12:00:00 SA

I have used Michael and Sons for many services and given them lots of money. I had an appt today for a drywall repair. They sent out an estimator, not a tech. I wasted a day waiting for someone to show and then they aren't even here to fix my problem. I chatted with customer service and they basically told me In was wrong and that I only wanted an estimate. Then they call me and say they can't get someone out for 2 more weeks! And the price they quoted for a 2 foot hole was quite high.
They didn't seem to care at all that I have been a loyal customer. Well, not anymore. So disappointed.

C A.

3/27/2018

DON'T DO IT! Used them starting in 2011 for several projects from plumbing to A/C to gas pipe installation. They went from acceptable to you have GOT to be kidding me!

To install two water pipes - a total of less than 4 feet of copper to replace to EXISTING copper water pipes: SEVEN HUNDRED AND FIFTY DOLLARS. If you can afford that, more power to you. If you're intelligent, you'll immediately look elsewhere.

I went elsewhere. (AFTER paying their now mandatory $69 fee for showing up - late).

I had the same exact job done by another (local) company. TWO HUNDRED AND TWENTY dollars, AND they showed up on time.

Michael and Son Services is not locally owned, not locally operated, and is a ridiculous waste of money.

I'll repeat myself: DON'T DO IT.

Bucky D.

06/06/2020 12:00:00 SA

Had a good experience with an installation team led by Carl that replaced a 3rd floor heat pump. Great attitude and initiative, problem-solving on the fly, and even went the extra mile to take care of a few extra things. Also left a spotless work site, both in the house and outside. Highly recommend asking for Carl for your installs. Initial technician they sent out -- Kevin from DC -- was a good guy and effective.

Doohay J.

08/07/2020 12:00:00 SA

Called Michael & Son in July for annual AC check. Nice, polite technician said I had to have 2.5lb freon at a cost of $500. He said freon prices had drastically increased & I had to pay for a 5lb container because that is how it came. While he was adding freon, I called other companies. Told them age, make, model, etc of my ac unit & requested estimate for 2.5lbs of freon. They all said only charged for amount used (not 5lbs) and I received 3 estimates between $235-$260. By the time I got off phone, technician had finished and handed me bill for $560+!!! This company a ripoff. I am sure they sold the remaining 2.5lbs of freon in that container to another unsuspecting customer for over $500 also!

N. B.

05/03/2018 12:00:00 SA

Had someone from Michael & Son come out and check our HVAC. They promised a quote the next business day. Called five business days later to request the quote. Were promised a prompt response. Still waiting. We'll go elsewhere.

K D.

2/24/2020

If you are reading this and thinking of using this company. . . choose another company.... any other company. I only called them because I was in a panic about my plumbing issue and called the first name I could think of. I was lied to and charged an insane amount of money to be told that I needed all new pipes and they couldn't fix my problem. I called another plumber that came out and had my problem cleared up in an hour for a portion of what I had to pay this company to waste my time and attempt to convince me I needed all new pipes. If you like to overpay for things and be lied to about the plumbing problem in an attempt to get thousands out of you . . . give them a call. Do yourself a favor and find anyone else!!!

J H.

06/03/2020 12:00:00 SA

My experience with this company was less than what I had expected. I had an AC issue and called on a Tuesday morning, the first available time for service was Friday between 2:00-4:00 pm. They didn't show until 6:20 with no call stating that the tech would be late. Within 5 minutes of arrival I was told that the complete system would need to be replaced. The bid that I got was also the highest buy far. I don't recommend this company.

Darius F.

08/03/2020 12:00:00 SA

Terrible service, terrible technicians, even worse customer service. They came to fix my HVAC system and the technician talked me into purchasing a Home Care program (Gold) that promised a 24-hour response and no charge for services. A few days later I had to call them back to fix what they thought they had fixed. It took them 5 days, not 24 hours, to come back and their response was that I had to replace an extremely old 5-year old unit. A WORTHLESS $389.00 annual contract that is breeched by the company. Don't fall for their promises and call a service contractor, who knows what they are doing. I wouldn't have minded to pay for a fix, but get charged for nothing is absolutely unprofessional to say the least.

Susie B.

11/16/2017

We received an estimate from them that was 5 times what we paid for our final project. Not just $5,000 more - we got our project completed through another company for 20% of what they quoted. The gentleman who came out was very knowledgable and kind, but expensive! The company we used gave us a quote same day whereas Michael & Son took over a week, then they started the project the day after we hired them, and worked full days until they were done. I waited until they were done to write the review to be sure we weren't going to regret going with the less expensive guy, but their work was fantastic - all for 80% less than Michael & Son.

Tara B.

8/28/2018

Called them to have them service my HVAC unit. To clean the inside and outside coils was EXTREMELY expensive, but they did do a good job on it. They talked me into a maintenance package that was supposed to give you deep discounts. Turns out, even with the discount their prices are double and TRIPLE what everyone else charges. Their plumber came out to look at my running toilet and said it needed rebuilt for $112. It actually only needed the weight adjusted, which cost me nothing. I contacted Maurice who was VERY dismissive and condescending via email and decided to get a refund for the package. They have processed the refund and I will be getting my services elsewhere.
Make sure you do your research, there are definitely cheaper places that do the SAME work as these guys.

Chris M.

7/27/2020

Today is the 5th time in three weeks that Michael and Sons' technicians have missed their appointment at my home, told me falsely that that driver was 30 minutes away, and were unable to provide an explanation of why they were making this up as they went along. Today, after I asked to speak to a manager, I was told that none were available and one would call me to accept my complaints. Don't believe the sincere blabber in Michael and Sons' adverts, and certainly don't plan your day around them being customer oriented, on time, or even calling with notifications. I continue to wait during he'll be there in 30 minutes number 5.

John H.

5/20/2020

Towards the end of 2019, we had Michael & Son come out to replace our water heater which had sprung a leak. The replacement was done perfectly well. No issues with that. In February 2020, we received a notice that the replacement had to be inspected by the county and we should call Michael & Son to arrange a time. After 5 or 6 calls to the specified number, not a single call back. So, I gave up. Then in April, they sent another reminder to have the inspection done. Yet again after numerous calls to them, no response of any kind. The initial service was good, but the follow up not so good. I will be calling the county myself.

Susan R.

7/21/2020

Had an estimate done a few weeks ago - just an estimate. I was charged $70 - JUST FOR AN ESTIMATE. I was impressed with the knowledge of the young man, but he also told me he would only be paid $1700 (10%) of the $17,000 estimate - no matter long it took. He said he figured he'd made only $2/hr on some jobs. How is that for corporate America turning a skilled job into profit for them and nothing for the skilled person??

Teddy M.

7/20/2020

The $99 drain cleaning is nothing but a bait and hook deal. I know exactly how far my pipes run. The $99 is for 10 feet. My clog was a little over 10 feet. I ended up paying over $500. I will never call them again.

Frances C.

12/16/2019

On September 20, 2019, and Electrician came out to give me an ESTIMATE On repairing an exhaust fan in a powder room. The estimate was $527. Within 20 minutes of the electrician leaving my house, I called the office of Michael and Sons and told them I had decided not to have the work done. I was told it would take 3 to 5 days for my money to be refunded. I was very surprised that I had been charged the full amount of the job before the work was even done. I can understand companies putting a hold on your credit card but I cannot remember someone charging the full amount of a job that is scheduled for an unknown date in the future. In any event, that is what Michael and Sons did. WHAT HAS HAPPENED NOW IS THAT THEY STILL HAVE MY MONEY! Every time I called and asked to speak to a supervisor, I'm told he is out in the field and will call me as soon as possible.... That never happened. After posting a negative review on Facebook in November and also filing an official complaint with the federal trade commission, I was told to email Maurice Noori. I did that and received a reply ...Will reach out Monday.
On November 4, Maurice, who is the operations manager, emailed me that he would have the department process the refund. On November 11, I again contacted Maurice, the operations manager, and received a reply I am looking into this concern for you now. After emailing Maurice, the operations manager, that it was ridiculous if not immoral and/or illegal that your company has been holding my money for almost 2 months I received another email from Maurice stating that he would process the refund that day but that I would be responsible for not only the $69 dispatch fee but also the $220 troubleshooting fee! When I questioned why I was being charged a troubleshooting fee, I received an email from the operations manager, Maurice Noori, Sorry the refund is already processed. even though these three emails were only minutes apart! On November 18, I decided to reach out to [email protected]… it turns out that proud son was none other than Maurice Noori Who finally picked up the phone to call me only to tell me TO STOP EMAILING HIM. This being the first time I had ever been able to actually speak with a company official, I began to speak with Mr. Noori. He kept saying stop emailing me. I said may I say something And he said no and HUNG UP ON ME. Think very hard before you engage this company. (I was actually able to replace the motor in my exhaust fan for $19.25 and less than a half an hours worth of work. For this they were going to charge me $527! )

Rob F.

02/03/2020 12:00:00 SA

I was extremely price gouged by this company and would never recommend them to anyone. Almost $3,000 to change out a burned wire on a commercial job. I contacted management to discuss.....no response. Please don't use them.....

Erin S.

08/05/2020 12:00:00 SA

If I could give zero stars--- I so would. We called this company for a diagnosis on our AC unit. The technician that came to my house was polite and courteous, HOWEVER not sure he knew what he was doing?? First he stated he was going to add Freon, which made us wonder since the AC unit was only 3 years old. Once he did add--the unit would still not blow out cold air? He then called someone on the phone--manager perhaps? He then stated our filter was on the outside of our house and should be on the inside. Not sure what that entailed--but we lost all confidence in this guy. He said he needed to order some parts and they would be back. Again 100 degree weather with no cold air. They r/s twice on us and then we gave up. Called a company called Airsys, Inc in Manassas and they came out the same day (although not the norm) and fixed the first obvious problem which was the outside unit metal vent was caked with muck and dirt (easy fix) however no one form Michael & sons even noticed???? The technicians from Airsys actually sent me pictures --unbelievable. Then they added a TXV (spelling?) kit to our inside unit which solved the second problem. A replace and recharge and WALA we have cold air!! Wow amazing what happens when you know what to do. Michael and son's technicians need more schooling !!! Again we will never use this company again---- BAAAAAADDDDDDDD

Heather F.

09/10/2018 12:00:00 SA

Horrible service and will never use them again. We've been using Michael & Son for years but a few weeks ago our HVAC's blower motor died and we called them to come out and assess the issue / give us an estimate. We made it clear that we needed it fixed ASAP because we have an infant and it was about to be a million degrees the coming week. They didn't show up until 9 PM on a Friday night, told us the issue, said they have the part in stock and that someone would call us on Monday to schedule the repair. Monday morning we tried to call them and several different departments and got nowhere. Got tired of waiting so called a different company that fixed our unit within 24 hours (Connor Air). We FINALLY got a call from Michael & Sons on Wednesday afternoon asking if we wanted to schedule the repair. Seriously??

Gi A.

9/30/2011

This one is long, so you might as well pull up a chair. Let me explain the nightmare and horror that is Michael & Son, who destroyed our house, ruined my maternity leave, and then had the nerve to sue us.

Last year, we bought a 100-year-old house with radiators for heating and window units for cooling. We closed right after our son was born, hired M&S to install a central HVAC system, and planned to move in once they were finished and spend the last few weeks of my maternity leave unpacking and getting settled in.

My husband, who can be a control freak but in a good way, detailed exactly where we wanted everything to go and how it was to be done. The contract specified that any change in the work plan would require our prior authorization and also stated, All work to be completed in a workmanlike manner according to standard practice. Ha!! They went completely apeshit on the house, and by that I mean they:

* Made vent holes by knocking out chunks of the wall with hammers rather than cutting with a saw (see the picture below);
* Made holes in the ceiling, walls, and floor that were unnecessary and unauthorized;
* Ripped out custom-built shelving and molding where nothing was installed;
* Damaged the hardwood floors by dropping bricks and debris from the ceiling and dragging radiators across the floors, even though we specifically asked them to use the dolly that we left for them just a few feet away; and
* Left a 1-2 inch layer of dust and debris, consisting largely of lead-based paint, all over the house because they did nothing to contain the work area and minimize dust as required by EPA regulations.

They also came within inches of destroying original decorative plasterwork on our livingroom ceiling and almost installed the air handler in the hallway closet on the second floor, even though we have both a roof and a backyard, where such equipment usually goes. Blank stares when we asked why on earth they made random holes everywhere and why they thought we'd want something that big and loud right outside the bedrooms. When we finally got a hold of the project manager after weeks of calling and emailing, we were told, Oh, your messages went to my spam folder. Seriously?

It took over 6 weeks for them to repair just some of the damage, and then a few more for the other, non-M&S contractors we hired to complete the rest and remove all the debris. I spent the rest of my maternity leave trapped in the old house, now much too small for the three of us, living out of boxes upon boxes, many of which contained stuff that my baby boy was growing out of day by day (a detail that new parents - and probably no one else - will appreciate).

If only the installation itself were adequate. With some vents blowing air so hard the registers rattle constantly and others just gathering dust, our place now has more microclimates than San Francisco.

A few months later, we were still negotiating the remainder of the payment. They wanted $8000; we wanted to pay far less. Instead of accepting our offer, these fools served us with a complaint. Seriously? Bam! We answered with a counterclaim for $13,000, and that day they called and offered to settle for what we said we'd pay.

Moral of the story: do not let these people anywhere near your property. And think before you sue. Please, this is DC. We're all either lawyers or one degree away.

Margie S.

02/01/2020 12:00:00 SA

Michael & Son did work for us and once the insurance adjuster paid them for the work, we paid the company. Two months later Michael & Son issued a warrant, stating that they had not been paid. And when we called and said the check was issued they denied it. And then finally they called the corporate office and found out it had been cashed . We were totally shocked, and the work wasn't all that great either.

Janice U.

02/01/2020 12:00:00 SA

My HVAC went out at my house about 8 years ago. It was a few days from Christmas. They sold me a crappy unit. I have had nothing but problems with it. Everytime they come out they can never find anything wrong with it. Two years ago it was so bad I threatened to file a complaint and suddenly they were able to get it to work. The technician admitted that it was a crappy unit. According to the history the technician indicated they replaced the motor in 2017 and the inside thermostat. We still had the same issue. For months now, the unit clicks, makes a humming noise and then the unit will eventually come on. Yesterday. When I came home from work, I got out of my carto a very loud noise. I recorded the noise since they can never find anything. The noise eventually stopped however my neighbor said it was very loud all day. As usual the technician couldn't find the problem. After I let him hear the noise he said it sounded like something the fan. He said that perhaps the cap on the top of the unit might have been rattling because it didn't have any clamp. I asked him was he replacing the clamps and he said I would have to get a new unit. He showed me what he was talking about. IT WAS A PLASTIC PLATE ON THE TOP OF THE UNIT. I asked him was he serious and he asked me to sign so he could leave because there was nothing he could do.

The service is awful!!!

By the way I recorded 6 videos for their listening pleasure.

I didn't know plastic rattled...

AndreaM D.

05/11/2020 12:00:00 SA

I hired this company twice within 60 days. Their warranty is only for 30 days. The tech initially made a comment about my compressor being very old at 15yrs old. He stated R-22 Freon is no longer sold. While I understood that, I felt uneasy about the constant remarks about my unit being old. I found out the unit could be repaired for $700 with new parts and instead of using R-22 Freon, I can use R-421A which is cleaner. Nevertheless M&S wanted me to buy a whole new unit during hard times whereas I was looking at a cost of over $10K. Me personally, I will never call them again.

Karla B.

8/26/2015

False Advertising. TERRIBLE Customer Service. I'm not even sure where to begin with this company. I'll start with the good (as there is a bit..enough for one star). Their technicians who come out to the house to fix the appliances are quick and seem to be competent.

Now for the bad: I called Michael & Son for a new HVAC system and Hot water heater. A salesman by the name of Thomas (Alexandria location) came out, sold me the system which promised I would receive a pretty hefty rebate. This was in April. Four months later, I had not seen or heard anything about said rebate. I called Michael & Son in the beginning of August and still have not received a phone call back from Maurice, the guy I was directed to. I called about 10 times during the first two weeks. During this time I was transferred to a lady named Talia, who I also had not received a phone call back from. Terrible Customer Service.

I was able to speak to a guy named Brandon out of the Baltimore Division but he transferred me back to the Alexandria Division which has been less than helpful. Not to mention, Thomas, the original salesman called me during this time to basically tell me that I should have gone to him first if I had an issue with the rebate. Sorry buddy, I gave you four months to handle this and you didn't do your job then, why would I trust you to do it now?

Not to mention, Thomas later informed me that the system he sold me in April, and told me I would get a rebate for, no longer qualified for a rebate thanks to changes to the program back in March. So basically, he falsely advertised for a system and wasn't going to tell the customer about it. Terrible Customer Service. It's been a week since Thomas said he would call me back and I'm still waiting on how he is going to resolve this issue.

Joshua H.

8/29/2018

It's a shame that it took a complaint on Yelp! but Michael and Son promptly and responsibly issued a refund to resolve the issue. Thank you!

Kelly M.

12/10/2010 12:00:00 SA

I am not typically dramatic, so please take this seriously. DO NOT USE THIS COMPANY NO MATTER WHAT. They are more than just overpriced. They are trying to rip people off for literally thousands of dollars by proposing unnecessary work.

We had a sewage back up at our property. Michael and Son claimed they needed to dig up our basement, our front yard, and our street in order to fix this profile and replace the entire sewer line. The estimated cost: over $27,000. We nearly had heart attacks.

I had 6 more plumbers come. All of them, including two who were willing to camera our line for free, told us that the portions of the pipe under the street and house looked fine, and that we only needed to do the part under the yard to fix our problem. WE paid $6000 with another company. Michael and Sons tried to over-inflate the severity of our problem and rip us off for over $20,000 more than we needed to pay!

WE are so appalled as such ridiculous maltreatment of customers. What makes it worse is that we have talked to other neighbors who went through the same thing and thankfully got other estimates, as I did. There are so many plumbing companies in this area that you can definitely find a good one who is available for emergency work who isn't filled with crooks like these people.

Sara J.

08/10/2015 12:00:00 SA

There's big miscommunications in this company,
First, they tell you one thing ( service call) then it changes to another price when the tech is in my house.
All they care is driving up the bill .
I see a lot of bad reviews here and I should have check before calling.
It's better to work with a company with 5 employees than one with 80 employees.
The fact that they contact you after the mistake doesn't make it better.
I just want one guy to come and be honest. If there is no work for them to do then just say so.

Won't recommend this company to anyone

Kelly T.

10/24/2018

Can not say enough about how fabulous Isiah and Mr. Kim were. Professional, efficient, answered all of our questions, and were very considerate with make sure nothing got damaged during install. Hope I get this A team! again if I need anything else installed.

Hannah C.

12/07/2009 12:00:00 SA

When I moved into my new place, most of my outlets were 2 prongers. I'm the tiniest bit accident prone, and although I understood in theory that to turn them into 3 prongers was an easy task... I chickened out and called Michael and Son. Two guys showed up on time and made quick work of making all of my outlets 3 prongers... even finding one that I didn't know existed. Yay!

These guys were professional, clean, and considerate. The work was well done and worth the price.

Today, I had my old hideous malfunctioning fire-trap of a chandelier replaced by the same company. The new one is hung, and it works (for about $200). I also asked them to pull out a broken light bulb from the underside of my microwave... which was more complicated, and I'm so glad I waited for the electrician to do it, because I'd be a fried Empress right now if I'd done it myself. The bulb is gone, and the microwave is working again after a bit of certified electrician breaker-tripping followed by tinkering/fixing.
I'll call them again if I need an electrician.

Elissa K.

8/20/2017

We used Michael & Son back in 2012 for a small job and it was fine. So when the A/C stopped working we called them again. Initially they said it needs a new capacitor and they charge $368 to replace it. That was not the solution - at all. I feel pretty misled and ask for a refund, but a manager won't call me back. Anyway, M&S can't give me a competitive bid to replace the HVAC (yes, they would credit the original work against the cost but when you're $2k out of the zone that's not helpful).

Joe A.

1/17/2019

Don't even think about using this company!!! If you do, know that you are spending WAY too much...

I had them come to the house on Tuesday 1/15/19 to diagnose a problem with my Humidifier. Paid a $89 service fee (no problem at all). Was told that the solenoid was bad and that they were sending information to the office to get the quote for parts/install. After 2 days I didn't hear back so I called to find out. Was quoted $1,039 for parts and labor. Funny thing is the part is $30 and the install is 15 minutes tops...
My entire brand new humidifier was installed 2 years ago for $650.
Can this company go away? And can I give less than 1 star as that is far too generous!!

Neal E.

3/30/2013

I bought a brand new condo about five years ago. A few weeks ago, I noticed a stain on the ceiling in my dining room - directly above the dining room is my Master bathroom.

My handyman/contractor came over and opened up the ceiling and removed the toilet to inspect. Turns out the Builder - Beazer Homes - totally botched the install of the toilet. The drain pipe had a crack in it and the flange was also broken.

My Handyman recommended Michael & Son and made the arrangements for them to come over ASAP.

I was very concerned about the cost - but after inspecting, he quoted me around $490 and change.

It took about 3+ hours to complete the plumbing work, but he did the job right.

Harpal G.

6/29/2018

I will give a negative rating if possible.
I wasted so much time dealing with their customer service.
The service provided was totally unprofessional and wasted so much of my time, dealing with their customer service.
The technician DID NOT tell me that I will be charged $101 for putting a fuse, apart from charging $89 for the service fee.
I specially told him, he should let me know if there are any extra charges to be paid.
I left that instruction, when I booked the service call.
I didn't approve $102 charges for the fuse. I did approve that the fuse should be put and I didn't expect that it will be $102
Moreover, the customer service I spoke to me told me that I will get 10% discount on the current charges, because I spent almost an hour to resolve communication between different people within the company. They didn't honor the discount.

James B.

1/15/2020

COMPLETE RIP OFF!!! I had the misfortune to use this company last weekend and am totally outraged at the ridiculous and exorbitant fees they charged me. $605 to replace three light fuses that took an hour to identify and fix and cost about $20 per unit!! Much of that hour was spent with the tech waving his quote iPad in my face and compelling me to sign on ever increasing fees if I wanted anything done. They were very slimy about how they got to that amount as well - the customer service rep first told me it would be $69 call out which would then be included in any follow up work. No mention of the $230 'diagnostic' fee the tech then wanted on arrival to even start. Once the problem was identified he then wanted $130 per light for three lights - refused to tell me how much the unit cost was or how the labor rate was calculated. Totally ridiculous that they charged in total approx $540 for an hours total work minus the unit costs. I feel completely ripped off.
Worst. Company .Ever!!

Ryan K.

7/29/2015

So I had them in for two issues. One was water in the basement and the other was a faulty AC unit.

AC Unit: They wanted to charge me $625 to replace the broken motor. Turns out after a little research the motor was under warranty... Free. This is a short version of a lot of phone calls and it was pretty clear that they were trying to charge me for the product. I am under the impression that they were aware of the fact that it was under warranty.

In the end, another company is installing it for $175.00

Basement: I was going to have them resolve the water issue in my basement before the AC incident. Their quote $6,000.00. Different company looked at it, the new quote: $3,450.

I guess someone is paying for them to advertise all over the place.

Two stars because the guys who came in were polite and friendly, but then so are used car sales people.

Mike I.

8/15/2018

I'm confused why these guys are rated so poorly. They completely replaced my HVAC unit, as well as installed a smart thermostat. They were prompt, professional, and performed a stellar job! Their quote was also $1K less than other local companies in the Metro DC area (I had 5 quotes). Definitely would recommend them!

Milton M.

05/05/2019 12:00:00 SA

Michael and Son can out to my house and looked at my pipe system, due to a clog and said the cast iron stack pipe need replacing from the basement to the second floor. The contract was written for $2830.00 and I was told all this work was going to be done. When a technician came to do the work, I was told that none of the written up request was needed. But they still charged my account 2830.00. No one would return my calls and they never gave me a break down of the charges. They finally sent a receipt about a month later, but still no break down of charges. Poor service, and they don't honor their contracts or words. The company should get out of the business!!!

Italiana A.

06/12/2018 12:00:00 SA

I was assigned this installer through Lowe's. The initial installer showed and didn't even attempt the dishwasher install. I called to understand why and after 2 hours on the phone was told to order a DW under 33 3/4 inches high. The dishwashers all pretty much come standard and have adjustable height the spec on the one ordered was 33 1/2 inches so should have matched what the installer was communicating. Again more hours on the phone and Lowe's agreed to send out a 2nd installer but unfortunately it was the same one and they never showed. Use a different company for your plumbing installation needs. I am on hold for an hour again.........
Although I appreciate you yelp reply Maurice I did call several times and no one was of any assistance most importantly your installer Rodrigo! The dishwasher is in because I had to hire someone else to do the install. It was done without issue for $250. By the way you should have my number from your account install records. You could have called me!

Chip B.

08/03/2017 12:00:00 SA

Horrible company, stay away. I told them what the job was and they came out to do it and the guy decided he didn't want to do it and they charged me for a service call. Who does that!!?

Sean S.

11/17/2019

Well deserving of their low ratings on every site that you find them.

I purchased an HVAC system from Michael and Son Services in 2015, starting in 2017 I was calling because the system was pushing out hot air. From 2017 until now Nov 2019 I have had to call Michael and Son Services periodically to look at the system because the problem still existed. I paid $1400 May of 2019 for what I was told was the problem only for it to not be the problem, and many more service calla were made and Michael and Son Services identified the problem to be defectives parts that would cost me more than what the system cost installed. Even though I identified my issue prior to my warranty expiring, I was told that because Michael and Son Services was unable to identify the problem until after the warranty expired that I am responsible to cover the labor cost which are now ~$3400, including this and the initial cost I paid a few months ago I would have paid more than when I had the system installed. When I asked the obvious question, how would I know that the company chose to not identify this while under warranty, I was told I would not know.

Angela D.

12/22/2018

After reading my review, Michael & Son contacted me. They offered to replace my air handler and scheduled another set of techs to review my system. While a new air handler was ultimately not needed, the techs did make some adjustments and it's much quieter. They assured me that it should work correctly throughout the winter season and most likely during the warmer months as well. I am satisfied with the system for now and appreciate Michael & Son's quick response and offer to remedy the situation.

Elizabeth J.

7/14/2018

Called on Thursday and spoke with Mike in customer service. He was very helpful and promptly scheduled my appointment for today.

Matt, the technician called ahead of his arrival and asked what parking spot he should use which was very appreciated.

The shower repair I needed was a bit complicated due to an error in installation when it was installed by a contractor several years back. Well, Matt was amazing!!! He solved and fixed the problem and showed me the results. He was super professional and competent.

I highly recommend Michael and Sons. And, if you are lucky Matt will be assigned to you.

Sean F.

8/21/2017

Cesar N did some great plumbing work for us today. Fixed water main leak, defective pipe feeding our shower and replaced the shower faucet fixture. He called before arriving and showed up on time. He was very clear about cost and made some excellent recommendations. Solid workmanship.

George P.

07/01/2018 12:00:00 SA

WARNING: DO NOT USE THIS COMPANY!!
I called for an appt and arranged for them to come mid-day. No one showed up or called. I called back to see if the technician wasn't going to make it but they reassured me that although the tech was running late, he is confirmed to honor my appt. I waited several more hours while my AC was not working and again, no one showed up or called. No follow up call the next morning, I called them back and they claimed they had no idea why the tech didn't make the appt. Poor operations and customer service, I see why this company has so many negative reviews.

David D.

8/17/2017

Troy arrived on time and promptly identified that we needed a new pressure valve. He was courteous and offered many additional tips and suggestions. Total time on the job about 3 hours with a cost of $550.

Afreen A.

11/11/2019 12:00:00 SA

I waited a total of 10 hours, over two days, for a plumber to show up and they never did - despite repeated calls. Such a waste of time.

Claudia K.

2/14/2018

CONSUMER BEWARE: Go elsewhere off-the-bat if you need furnace repair or replacement! Frauds!!! Demetrius was sent out ~ very nice and well-spoken over the phone ~ who, because I was a landlord IN LOS ANGELES requesting service at my Spring Valley, DC property (on behalf of my tenants who suddenly had no heat in the middle of SNOW) came out and determined not only did I need a new furnace, but somehow I later learned, he thought I needed a new chimney casing, and something else entirely...WHEN he didn't go anywhere near the 1st floor fireplace much less the chimney. He was called out to address the furnace...NOTHING ELSE! He was adding up all these nonsense charges, then telling me on the phone these 3 choices I had of prices to replace the furnace were in the $6,000+ range (that one was the lowest).

I mentioned this over the phone to my plumber who was servicing an upstairs bathroom at the time...as well as Michael & Sons lowest $6000+ bid. HE was SHOCKED, saying it sounded like it was about $2000 over what it should be. He suggested I call out Congressional Heating, which I did, for at least fair pricing. He was right. I was treated with respect, professionalism, and a fair price...$2000 less than Michael & Sons had said it would cost...and they came out the next day, in the snow, and did the job. Yea, my tenants were then warm and happy.

This should have been done and finished with...but no! Michael & Sons started billing my credit card for services not provided...in the thousands of dollars!!! . Even their billing dept. didn't know what these amounts were...admitting they shouldn't be being billed!

It's taken 6 weeks of dealing with my credit card's fraud and dispute dept. going back and forth with Michael & Sons to get the huge charge off my bill (for work never done). And now, I am left paying Michael & Sons' $109 come out to your door charge!

I don't normally don't do or take the time to do negative reviews, but in this case... I myself would want to be warned to GO SOMEWHERE ELSE! Call Congressional instead for professionalism, honest service, and fair pricing!

Robert R.

04/03/2014 12:00:00 SA

Customer service is lacking. Just as much as their maintenance service.

Awhile back I received a delayed apology from the owner for poor plumbing services. He requested that I provide my personal contact information, which I did and have yet to hear back from him. I was starting to believe this was an attempt to pacify me and make me believe that they actually wanted to make things right. Instead I think this was a propaganda ploy to have yelpers believe that this Company actually cares. I do not recommend their plumbing services or their customer service.

Lawrence B.

7/26/2017

We had an electrical problem that was not necessarily an emergency, but it needed to be fixed that same day. Since we needed immediate help, we called several electricians, without doing our usual careful research about companies. Michael & Son called us back promptly and gave us a window of 8 a.m. to 12 noon. At 11:45 I received a call saying the technician was running late. He called at 12:45 and arrived at 1:10. So they were late, but they kept me posted -- and also apologized for the delay.

Sean K., the technician, was terrific. He was thoughtful, careful, and clearly focused on doing a good job. He evaluated our situation, explained what was needed, and provided the price up front. It was one fixed price for diagnosing the faulty circuit, not an hourly rate with an estimate. In the end we needed 8 new wall sockets replaced on a circuit that was tripping, and also a new circuit breaker for the main A/C. Overall, he spent between 5 and 6 hours on our job, including a trip to his warehouse to get the right replacement circuit breaker. He went above and beyond in finishing up the job.

I know there have been many negative reviews of Michael & Son Services. The company seemsto be more expensive than other electricians. But in our specific experience with Sean K., we could not have been happier. Even though the work was not cheap, we needed to have it done, and I am confident that it was well done.

Bradley H.

11/25/2019

This is the first and last time these guys are allowed in my house. $377 to change a dimmer switch. Total rip off and I'm kicking myself for not trying it myself. They were here for 5 minutes. Took him longer to enter my credit card info than to change the switch. Learned a valuable lesson today. These guys suck!

Cristina M.

07/06/2017 12:00:00 SA

Can I give 6 stars? Abraham replaced and installed a new pendant on my 20 ft ceilings. He was able to give a consultation AND complete the service right on the spot! He showed up right on time (gave me a heads up on his ETA), rolled out the M&S blue carpet, put on booties to protect the floors, and somehow easily balanced on that tremendous ladder. I now have a beautiful chandelier installed and can't recommend Abraham/Michael&Son enough!

Michael J.

3/27/2020

This is the worst company I have EVER used for anything. I had a couple jobs done by them years ago and the technician was OK and got things fixed after a couple visits. However, They never got our billing correct, nor the spelling of my last name, and for the last 6 years had kept sending me bills, appointment reminders etc for homes I've never owned. I got one today thanking me for making an appointment for today for someone else's home. Ive spoken to the Charlottesville and corporate offices. No one can seem to stop it or even fix the mispelling of my name for the apppointments I've never made. They also called for my OK to start work at the local VFW there. I live in Colorado. How they stay in business is beyond me.

Michelle N.

3/26/2020

This business have very unprofessional people working for them. Whoever is working in the leasing office is rude and disrespectful. The man who said his name was Mike threaten to come to my house and then hung up on me. They still taking money out my account monthly while talking to me like I'm trash. People get behind all the time on Bill's but when someone is trying to work something out, no one deserves to be talked to in that kind of manner. I am going to share this experience with all my friends and community. At times like this people should not be threaten by companies.

Thomas L.

05/08/2015 12:00:00 SA

Two stars vs. one because the technician was at least courteous and bothered to put covers over his shoes to avoid tracking through the house. Unfortunately, though, Michael & Son is like the Jiffy Lube of the HVAC & plumbing services industry. They can't just address the reason you called; they have to look for other ways to drive up the bill. From a business standpoint I understand the concept that the $45 service fee would scarcely cover the technician's pay, so he is put under pressure to find more problems to address. From a homeowner's standpoint, though, I don't appreciate being seen as a cash cow by every company I hire to do a job.

It's also clear that there is disparity between M&S' technicians' training and expertise. The guy who worked on my HVAC most recently pointed out previous work he described as dangerous and even not up to code. I decided not to offend him by pointing out the Michael & Son sticker left on the unit by their last technician. It would have been comical if it hadn't been so expensive.

Do yourself a favor and get recommendations from friends and neighbors for a small independent contractor who will do their best job to ensure your satisfaction and repeat business.

Sharli M.

10/25/2019

This joke of a company had the nerve and audacity to come into my home, break a pipe, then attempt to charge me to fix it. They were called to unclog a kitchen sink. Upon using their snaking device, the technician jams it into the pipe to clear the drain and breaks my pipe. It immediately starts leaking down in the crawl space underneath the kitchen area where no leak was present prior to their arrival. With a foolish look on his face, the technician walks outside to call his manager after I asked him what he planned to do about the pipe that he damaged. He returns and tells me I have to pay for it. I was pissed and asked to speak to his supervisor. Of course his supervisor was a jerk and basically tells me the same thing trying to 'mansplain' how the pipes were older and that's why it was damaged. M&S knew this when they attempted to fix the clog, so why make a costly mistake to put on the owner. Bad, bad business practice and I could tell that the technician wasn't happy about the end result. I can only imagine what M&S would have charged to replace the line. I never even got that far, because I kicked the tech. out faster than he was able to break my kitchen pipe. M&S still charged me HALF of what they originally quoted to unclog the drain ($340), yet they did absolutely nothing but make matters worse. That same night, I called AAB Drain and Plumbing of Catonsville to come in and fix my line. They were available the next morning to do the job. Allen Harris of AAB was pleasant, timely, honest, and reasonable. AAB charged less to replace the line than M&S quoted to unclog the drain. Damn shame!! Haven't had any issues with my kitchen line or drain and we're approaching 7 months.

M&S will never set foot on my property again for services of any kind. They are scam artists and ought to be shut down for taking advantage of people with no accountability. DO NOT HIRE MICHAEL or HIS SON!!

S C.

12/28/2019

I paid nearly $350.00 for a 10 minute clogged drain snake job. This after the technician couldn't make it on the scheduled day. I was told I would get a receipt via email which I never received. I've used their services over the past few years, but I'll never use Michael & Son again.

Chip T.

05/05/2015 12:00:00 SA

I recently had trouble with my Goodman heat pump and called Michael & Son out to diagnose the issue. I had already had another HVAC company out and they were less than helpful. The technician at Michael and Son came out and was admittedly very frank, but pleasant nonetheless. He seemed very knowledgeable and seemed to perform a thorough inspection of my system.

My negative review comes from one of two possibilities, either he was actually poorly trained and did not know what he was doing OR he was simply dishonest and trying to take advantage.

The issue was he diagnosed that the reversing valve was broken and that the wires running from inside to the outdoor unit were bad. His recommendation was replacing the entire system. I took his recommendation and promptly scheduled him to come back out to do an estimate on a new system. After receiving the estimate ($9,000), I decided to have yet another HVAC company check out the problem.

Thank goodness I did. Ultimately the real problem was a bad thermostat which was not providing power to the reversing valve (Michael & Son had actually assured me it was not the thermostat). The reversing valve and wires were both fine. It took another HVAC company about an hour to diagnose the problem, make sure the system worked and leave me with a fully working system.

Whether it was incompetence or dishonesty, I will never call Michael & Sons for anything again!

Lovelyn O.

05/12/2020 12:00:00 SA

This is the worst company ever. They are a complete rip off and try to tie up their customers. I was told that to come out and trouble-shoot was going to cost me $69. Then the technician comes out and tells me that it is going to cost me $230 for him to trouble-shoot. The company never disclosed that there was a different cost to trouble-shoot. So I would pay $69 to have someone come out and look at my face. Absolute scam!!!!. Then the manager/ supervisor Terrel had that nerve to say I was shouting and didn't want to talk to me. The technician was great and understanding. Please ask all your questions before committing to this company. They are very bad, don't be fooled with their commercials, All lies!!!!!!!!

Jim W.

9/14/2017

I am revising my comments about Michael & Son made yesterday. A company representative contacted me this morning. He noted my concern about the charge not being recorded against my account and said that action would be taken immediately. He also said the charge would be adjusted and the reduction would occur within 15 days. In view of this, considering the excellent service by Matt Smyre, I am adjusting my rating of Michael & Son to four stars. I would use the company again for plumbing services.

Jake A.

10/09/2018 12:00:00 SA

Just adding to the chorus of reviews here that are saying that while the employees are friendly, knowledgable, and prompt, they will go to lengths to make the job as tough as they can so they can charge you as much as they can. We've brought them out to do a couple estimates and one actual job, and their prices and the details of the work are outrageous! $7000 to install piping and wiring for a washer and dryer because they needed to open up the floor and walls, while our other 2 contractors quoted a third of that, and with much less destruction.

I'm not saying don't hire them (but I wouldn't), I'm saying get another couple estimates before committing to these guys. They will demolish your checking account.

Ashley Y.

6/20/2017

A comment was left below in response to my review that the company had left a message for me to follow up. I appreciate the comment but just wanted to put on the record that I never received a call or message, and even so, there is nothing to be remedied as my ac unit has been replaced by another company for a lower rate already!

L R.

5/31/2017

Thank you for excellent customer service! We purchased a new dishwasher at Lowes and Michael and Son Services was the installer. We were given a 4 hour window for installation. We received a call from Yong Kwon advising us that they would arrive in 20 minutes. They arrived promptly and since we live in a condo, he made arrangements with the front desk to gain entrance. After unpacking the dishwasher, they discovered that it was damaged and showed it to us. They said they would return it to the store and come back with a new one that day. Since the old dishwasher needed to be removed they did it efficiently and called to our attention that the tight space under the counter would necessitate removing the wheels on the new model we had selected. We appreciated all the information he provided to us so that we could take the opportunity to evaluate other options if we wanted to do so. We decided to stay with the same model.
Yong called after arriving back at the store to advise that he was sorry but the store did not have another one in stock and they could not locate one locally. A new one was ordered and he suggested we call our salesperson to follow- up. When the new one arrived and I was scheduling for installation, I requested Michael and Son and requested a time that Yong and Deonne were available. I was so happy that both Lowes and Michael and Sons made that easy. Yong again called 20 minutes prior to arrival and arrived promptly. It was a struggle to get the dishwasher in the small space because the wood flooring had been installed after the original dishwasher was installed. They never complained but persevered very professionally. They showed us the level readings and tested it before leaving. They were efficient, courteous and knowledgeable.
In the past 6 months we dealt with numerous tradesmen as we sold one home and purchased another. We were very disappointed with the level of customer service which sadly seemed to be the norm. Our experience with Yong and Deonne was the exception - they were absolutely the best!

Jisoo B.

05/12/2015 12:00:00 SA

Last year, we had an electrician from this company come to our house. She came with an assistant electrician. My husband was the one who ordered service, but he was out running errands. I explained what needed to be done best to my abilities. We asked her to look into two issues. One outside, one inside the garage. In the span of one hour, she stopped in to ask me numerous questions about what needed to be done, and was nearly badgering me while I was taking care of my child. The interruption was excessive. Then she told me the job was over 400 dollars without really breaking down price. The boiling point came when she started digging up the front yard without asking me, even though she was interrupting me a lot just prebiously! We had just laid out a fresh sod and it was all dug up. When I questioned her not asking me, she got defensive and started giving me all kinds of attitude. She was very confrontational and I was quite intimidated by her. I told her behavior was unacceptable, removed mysrlf and my child from the room, and called the corporate office to complain. My husband came home, caught what was going on, asked her to leave while on the phone with the company. She then got sassy with my husband and argued with him. It was unreal! We had to hand the phone to her and have the company tell her to leave our house. Later, the company sent the head electrician and apologized for her attitude, but didn't give us any discount on one job she had finished in the garage. They still charged us.
We will never utilize their service to include the plumbing and we sincerely question the company that hires this kind of character. I was afraid of writing the review right away, for the fear that she'd be back to cut the wires or something. I wish I could give negative stars for the horrendous experience.

Aileen H.

1/31/2019

I have been a M&S customer for over 6 years and have never really had a negative experience with them until recently.
They replaced my furnace (Dec 2017), great job, very helpful and well done (overall). There was a broken seal/clamp/fastener on the exhaust piping from the unit, which needed to be replaced/fixed.

I had three different techs come out (2 of which were service call agreement visits and the initial was specifically for this issue 3 weeks after install) and each time they documented it and stated the part would be ordered and follow up would be completed from the company.

That never happened; the techs were great, helpful and professional; not their fault. I fault management; I then called M&S 7 times since NOV 2018 (won't mention how many times I called from Jan 2018 until NOV and got nowhere) and each time I was met with the same answers we see that the part has been ordered, someone will reach out from the parts department and schedule your visit. That never happened; so the next couple times I asked to speak with a manager and was told i would be contacted by a manager within 2 business days; that never happened. I have to add, the representatives who answered the phone calls were always pleasant and easy to deal with, again, i would say this is a management issue.

I have been a service care agreement holder for over 3 years; again, always courteous service and professional house calls. I bring this up, b/c the only calls I have been getting lately are to renew my service care agreement. Each time I rcv the call in order to renew my agreement I simply tell the representative that i want to renew the agreement, but can't until this situation is resolved (fix my furnace). Mind you, the furnace is supposedly under warranty and is only 13/14 months old, and the broken part was done during installation.

We do like M&S, but this has certainly left a sour taste, and it seems as though they are not holding up their end of the bargain. I only rcv communication from them when they are trying to sell me back into their service plan - poor business model and customer service in my opinion.

I will soon have to go with another company in order to get this part fixed as I don't want anything else to happen to my NEW furnace due to this ongoing issue. I would like to stay with M&S as we truly do like their service, but this has gone on too long - it is unsatisfactory!

They speedy fast service and great warranties (if you have yearly visits from them), and in most cases that has been true, I think after how many times I tried to resolves this and nothing has happened I should let others know.

Usually great, but in this case, poor customer service at the management level. Folks that come to house and take the initial calls are always great!

Unsatisfied multi year customer

T T.

11/19/2019

Service technician's van left oil on our driveway after a 2-plus hour visit to our home. Department supervisor nonresponsive to our calls to come and clean their mess. If Michael and Son service vans are not PROPERLY maintained, why would you park in a customer's driveway (and no heavy equipment was involved)?? Park on the street in front of the customer's house to prevent an incident such as this (BASICS 101)! Customer service has been terrible in following up on this matter.

Tracey M.

2/26/2020

Darrell 'Pete' Dillion hvac technician went above and beyond when it came to explaining everything that he was doing for us today..... Thank you Pete for good customer service

Tom W.

04/11/2015 12:00:00 SA

I called these guys on a Saturday afternoon to get help with my parents plumbing issue... clogged sewer line - ew.

We first called them around 3:30pm and were told we were next. After not hearing anything for 3.5 hours, I called them back at 7. I was told that the service technician had us next on the list, but was not answering his phone, but not to worry, we were next. I called again at 9pm after not hearing anything, and was given the same story... So I called another plumber who was here within 20 minutes.

I called Michael and Son back, and was asked for my information by the after hours service, who could not even look up my information! He was nasty when I asked to have my call canceled, and downright belligerent.

Bottom line: their 24/7 service is AWFUL. Their after hours customer service is insulting.

Don't call them if you have an issue. Find someone else.

Kathleen O.

6/21/2017

We called two weeks ago because our AC unit, which was installed by Michael and Sons in 2009, was not working. A friendly tech came out and spent about a half an hour here, after which he charged us $350 and tried to sell us a hard start for $200 and different service plans for various amounts. I have since learned their techs to work for commission on what they can up-sell. He assured us the house should cool down shortly. It never did. We called back and they said if they returned to our home it would be at least another $85 just to come and look at it. This, in spite of the fact that we had paid them $350 already and all we had to show for it was 80 temps and higher in our home. The unit was running constantly just to maintain temps in the 80s so I'm sure our electric bill will be part 2 of this nightmare.

As I type this, another tech from A DIFFERENT COMPANY is here. This is the second time he has come because he had to order parts from Carrier. He said our initial installation was very poorly done. He was here for 3 hours the first time and he has been here for at least 4 hours today fixing multiple issues. As I type this, it is 82 degrees in my living room. We have an elderly dog and I pray he survives this two-week ordeal. I will never call Micheal and Sons for anything ever again.

UPDATE: it gets better! New tech just said we were WAY oversold by M & S because a townhome the size of ours normally requires a unit that holds 5 lbs of freon. They sold us one that holds 11 lbs.

Bob L.

12/11/2019 12:00:00 SA

needed to replace a fuse in the electrical box. could have done it myself but didn't want to risk electrocution. called michael & son. came to house, replaced fuse in under an hour and charged me $458.00. called to dispute charge. after promises and promises of return call, got a call from a belligerent manager that essentially told me to stuff it.

rude, intolerable and ... don't want to put in print. posting this review to share so others don't have to go through what i went through.

do not use michael and sons.

update...just spoke to terrill. extremely cordial and professional person. discussed the transaction and he shared a mistake had been made and i was getting a refund. my faith has returned. thank you terrill...not just for the refund but for being professional, courteous and willing to listen. while there may be a bad apple at michael and sons, you are not one of those! thank you again sir.

Debra M.

09/10/2018 12:00:00 SA

Somewhere between Friday night, Aug 30, 2018 and Saturday morning, Sep 1, 2018 the ac in my Ashburn, Virginia townhouse went out. I have a maintenance agreement with Michael and Son, and called them on Saturday morning. Was told they had no appointments available, but they would put me on the VIP waiting list, and the waiting list would roll over to Sunday, if a tech could not get there on Saturday. They called Saturday evening to tell me that the tech could not get there Saturday, and my call would be rolled over to Sunday.
So far -- good.
I get a call Sunday, the tech is on his way. Tech calls 30 minutes out. Again, so far -- good.
Tech gets there and after running his diagnostics, tells me the inside unit needs a new motor. Says Michael and Son will have the part overnight express mailed.
PART DOESN'T GET ORDERED UNTIL TUESDAY MORING. I found this out after calling to see if the part had been ordered.
Part arrives Wednesday, tech comes out and installs the part Wednesday afternoon. AC still doesn't work. He now says it needs a circuit board.
Michael and Son says the part was ordered Wednesday afternoon.
I call Michael and Son three times on Friday. First time, the customer service rep says she will have the tech and the parts department call me back. Second time I call, I request to speak to a supervisor. I get put on hold, and then the call gets disconnected. I call a third time, again request to speak to a supervisor. Once again, get put on hold. Supervisor gets on the phone, tells me they are doing the best they can, and will once again ask the parts department to call me. At this point, I ask to speak to a manager. She says she will put in the request, but cannot guarantee when they will call me back, and they have 48 hours to call me back, but she will try to speed that up.
IT IS NOW MONDAY MORNING. I AM STILL WAITING ON A CALL BACK FROM ANYONE AT MICHAEL AND SON, STILL DON'T HAVE AC, AND HAVE NO IDEA WHEN, OR IF, IT WILL BE FIXED.

Martha B.

9/23/2019

So I called Michael and Son this AM as my AC stopped working. I told them the type of AC, a description and the location. The technician came to check it out and said, we don't work on AC's that we did not install and left. They may be fine with other services but they certainly lack in providing basic skills with fixing an AC.

B B.

09/04/2018 12:00:00 SA

Very disappointed with Michael & Son. We signed a contract with them to do our electrical work. When the technician showed up to begin the work (a different technician than the one who originally came to look at the job and give us a quote) he wouldn't do any work and said the job would cost a lot more than what originally was quoted. We had already signed a contract at that point! They basically broke the contract. So now we're having to start all over again with an electrician. What a waste of time. It's extremely unprofessional when a company is the one that breaks a contract.

Go elsewhere for plumbing and electrical needs.

Heather L.

05/07/2017 12:00:00 SA

I do not even know where to start. I called Michael and Sons because I was looking for quotes to get duct work redone in my home. The technician was wonderful and promised great customer service. I guess now is where I will do the best I can to summarize the issues.

A job that should have taken 4 days max as they quoted, the job is still not completed. I wish I could attach pics here to show the mess they caused. I had holes cut in my ceiling and left, black marker drawn on my ceiling and left, and debris left all over my back yard just to mention a few things.

Almost 7 weeks later they have still not completed my work and failed inspection the 1st time with the city.

This company has by far been one of the worst. I would not recommend this company to anyone and would publicly display any ill feelings I have for them with detail and pictures.

I cannot even give them 1 start but I have to put something in to rate them. They are negative stars in my book.

JT T.

5/27/2015

I'm confused on why Michael and Son is rated so low. Today I had my heat pump and compressor replaced. I had one technician, Chris, last week get me a better deal on the system which won me over instantly. He was a nice guy and very informative. Then Curtis and Glen M. arrived today and were extremely friendly and courteous. They did a great job and were again very informative on everything I asked. I would recommend them to anyone.

Sure it was expensive but the fact is, unless you know someone or you yourself know how to replace or fix something in your house, you are going to have to pay some extra for it to be done right and with a smile. I'd recommend Michael and Son to anyone for their availability and customer service.

Note: It would have been a 5 if the gentleman who came months ago, to provide me a proposal on the system I just received, had a pulse. Had my name and address wrong.... nuff said

Jacqueline D.

06/11/2017 12:00:00 SA

First experience with them was not good. They never showed up and when we called, Michael and Sons told 4 lies; He called and left a message, knocked and there was no answer so he left a door tag. No message. No knock. No door tag. I was in the living room the whole time. When we told them he did none of those things, they said they would call us back. No call. We will be calling thier direct competition today to give them our business.

Pl L.

02/11/2020 12:00:00 SA

A circuit breaker was out causing one of my appliances not to work. I called Michael & Son, and two electrical repairmen came out and told me I needed an entirely new breaker box to be installed and they provided an estimate of over $3,000. These guys said my equipment was outdated and that there were no new breakers available to replace the old one, and they could not install a reconditioned breaker. First of all, there are new replacement breakers for my equipment available locally. I have since purchased a breaker for $60 and had it installed for $65. I have requested a refund from Michael & Son of my $69 diagnostic service fee because the information they gave me was not accurate. They have not responded. If I ever do need a complete breaker box installation, I won't Ask Michael & Sons to do it.

Nicole A.

3/30/2015

Don't even get me started. Horrible company, they sell you stuff you don't need, my mother had bought something one tech said she needed and when another person came out, they had told me I didn't need it. Very upsetting knowing they teach their employees to sell and sell and nothing else. They are very disorganized too. They have no idea how to communicate effectively, and all there dispatchers should be fired immediately. Call another company. They need to reevaluate there company. Managers seem pretty unaware too, and only out for themselves. There oblivious and I'm only trying to be appropriate. Owner seems to be a numb nut as well, and has no idea how to run a good company. The profits they get are from
Screwing employees and customers over. And they just spend all there money on useless advertising as if there something great! They are not! Avoid at all costs.

Brian M.

11/30/2020

I will start by saying their customer service representatives are always very polite and kind on the phone and have been the only good part of my experience with this company. I called them initially in April to get my standby generator in working order. 7 months later and over 2k spent it still has the same problem it had at the start. They don't seem to actually know how to fix it which seems strange as it's their job. They just kept throwing services at it and charging me. To make matters worse when I finally got the electrical department manager on the phone he was rude, accusatory, unhelpful and downright mean, then hung up the phone on me. I work in customer service and I would never speak to someone the way this man spoke to me, especially when his company has been unable to do the job they were hired to do and still has charged me. Worse, I called back to speak to an operations manager in the customer service center which went direct to voicemail. 5 days later still no answer. Worst customer service experience in my life. DO NOT HIRE THIS COMPANY FOR ANY JOB.

Jeff C.

4/18/2017

Vito came over, did a complete check of our system, determined the problem and gave a clear explanation of our options. He was extremely professional and was able to complete the repair quickly and efficiently. Prior to leaving he presented us with a comprehensive list of future options. We are very satisfied and will definitely be recommending Vito to our friends.

Susanne W.

5/23/2019

Three years ago I purchase my AC from Michael and sons. Would never do again. Right after it was installed it leaked down stairs to my neighbor. They did not hook up the overflow pipes. In the fall I had a general service check on my heat. Unit did not work after the tech left. Had to have a second tech come and refix the unit. Was supposed to have the electrician come in twice. They cancelled at the time of appointment twice after I took half a day off.
Had then come in last week for routine service. AC worked before they came in. Was told unit was broke and needed a part even though it was still working. Called to see if part was in. It was never ordered. Asked to have another tech come into inspect unit. Had appointment set for today from 2 to 6. Another half day off work. Called at 5 and told I did not have an appointment. Talked to regional manager who said someone would be out tonight. After 8 and still no service. Please do not use them. They are horrible.

Evelina B.

1/27/2020

I had an electrician come out for an estimate to replace 3 existing ceiling fans. THEY wanted to put in brand new ceiling electrical boxes/braces for $165 each. This item costs about $7-15 at Lowe's. Then to remove and install the new fans, it will cost somewhere around $668 for all 3. Altogether, it costs $1,192 and that's after customer discount. What a rip-off!!! I only spent $210 for 3 fans. Why would I pay installation 6 times more? You could have just given me a general quote over the phone as I had all the info so I didnt have to waste my time and your time and charge me $69 for a 10 minute visual inspection and an outrageously ridiculous estimate. I could have sent you pictures. Consumers beware, this business is extremely pricey. They will tag on additional items increasing your price. I just got an estimate, but if they start minimal work on your home the standard fee is $230 no matter what it is. Whatever your budget on a repair, multiply that by 5 when using this business.

Response to Michael and sons: I noticed you make the same comment to everyone to email a manager. Good management will contact the customer, not the customer given an email. So unless the manager is going to tell me that the quote you gave me was a mistake, stop wasting people's time. Some of your reviews on Google I read thoroughly not understanding why you even got 4-5 stars from customers you made mistakes on their repairs or even tricked with extra costs. Consumers...reviews are just not for services rendered but the cost of services as well as the integrity of a company!

Response: Maurice N.
When I review a business, its not just on the services they provided but also pricing and integrity when dealing with consumers. My review is a core of the consumer experience (review guidelines set by Yelp--read it). So my review is not my own analysis about what it takes to be on a review platform, but my actual encounter with a business and to review my experience! Furthermore, your company texted me a link after providing service soliciting my review. And you are almost implying that your reviews would be better on Yelp if you paid for it? You've addressed your above average company but my review was based on your outrageous pricing of $1,192 to replace 3 existing ceiling fans which you will not say is a mistake because it's the truth. And by the way...you guys were one of my 3 estimates. Lowes $477 and a licensed electrician $520. Lets not even talk about the 177 consumer complaints against your business on BBB. Also, we are military veterans and it was sad to see you do a 5% discount for veterans and 10% for general. Consumers be aware, shop around!

M R.

8/24/2017

The job got done, but it was grossly overpriced and performed two weeks later than it was supposed to be. It took the two plumbers over 15 hours to complete a relatively simple job. They ended up charging us $400 extra from the quote for Additional repairs even though those additional repairs were included in the line items for the quote, and then complained that they were doing the job too cheap.

I would go with someone local (ie someone who isn't blowing your cash on advertising) if I had to do it again.

Samantha B.

4/22/2017

Extremely expensive. I called Michael and sons to get an estimate in replacing a boiler and hot water heater. The guy sent me an estimate for 9600 just to change out the boiler and water heater not even changing the pipes. 1000 sq. Ft house. I can't understand the purpose in throwing away good business for greed. I decided to pass.

Matthew R.

3/13/2018

As a renter, I cannot speak to this company's prices. I can, however, speak to thier service. The technician, Abdul Hadi, was very knowledgeable, professional, and quite personable. Mr. Hadi replaced our hot water heater and made sure to inform me of what he was doing at each step. Before he left he ensured that both I, and he home owner, knew about the heaters service requirements. I would recommend Mr. Hadi to anyone in need of his professional services.

Ken R.

06/08/2019 12:00:00 SA

It is now Saturday 8 June. Unit is still not repaired. They needed another part yesterday they didn't have. Technician looked at me last night and said he would be at my house between 9-9:30am. At 10am, still hasn't shown so I called customer service. They can't get in touch with the technician from the dispatch office. They said they would call when they finally hear from him. Still on hold. Its like the plot to a really bad movie. They are literally incapable of running an operation with any type of transparency or consistency. This company is really the worst.

K M.

8/14/2019

Do NOT call Michael & Son. My basement is flooding and I was told someone would come between 2 and 6. At 4, I was told that I was next on the list and a plumber would come soon. No one ever came. I called and was told the plumber just decided to go home. I was assigned a new plumber, who also never came. My basement is still flooding and who knows how much irreparable damage occurred by having to wait so long. WORST COMPANY EVER.

Sally T.

04/06/2015 12:00:00 SA

If I could go less than 1 I would. I called Michael and sons up fix two showers handles. One got fixed, and we night into their maintenance for 24 hour preferred customer service. It's been 3 and 1/2 weeks, I have called Michael and sons three times; every time I am told we sent a request to the manager. Today after spending 45 minutes on the phone with these folks, my shower is still broke. The original technician said that he called and left a message. Neither of our cell phones have a message. Technician only called once, there is no follow up, and a lot of passing the buck. It was 6:30 when I got so angry and asked to speak with a manager and was told that the service manager was supposed to be there until 7pm, but he left early.

Terribly disappointed with their customer service and responsiveness to their customers.

Marissa V.

2/21/2015

Michael and Sons is proof that Yelp needs a zero star rating. They are HORRIBLE.

Last night at 11 pm, our pipe froze. We called Michael and Sons, and the emergency dispatcher told us that a plumber would be at our house in three hours. At 2 am, I get a call from the plumber that he is not done with his current job, and that he had SIX jobs ahead of our and we should just call back at 8 am and get to the back of the line again. I called the dispatcher shortly after, asking why he had told me 3 hours when his plumbers were completely overbooked. He was rude, arrogant, and quite possible the worst customer service contact I have ever encountered. The call ended with him telling me that I should not have gone by what he said, and he proceeded to hang up on me. I was not profane nor rude, I was simply asking for when we could expect a plumber since it was going to start snowing at any time.

I will be telling everyone and anyone I know to NEVER use Michael and Sons. If they have so much business that they can treat potential customers this poorly, then they don't deserve any more customers, period. I will also be contacting Home Depot to let them know how absolutely horrible they are, and that they should not contract out to this pathetic company.

Andrew Z.

5/17/2019

I was told a plumber would be at my house between 10am - 1pm; at 245pm I gave up waiting...

Tim B.

2/28/2017

Our water heater died on us and we did some very last-minute shopping for bids to get it replaced.
Being a family with five kids and two adults, the absence of hot water can become more than a simple nuisance rather quickly.
Michael & Sons came in at what seemed to be a very reasonable price and the deal-maker was that they'd be able to come do the install that evening.
My wife made arrangements with a manager to have the job done and we were looking forward to being able to get the dishes done later that evening.
William arrived promptly just after we had finished up supper and was anxious to get things started. He let me know that he had the water heater on his truck and it would be a simple two hour job before we would be able to enjoy the fruits of his labor.
About an hour later, Antonio showed up and seemed to take control of the situation.
Antonio then informed me that our chimney wasn't up to code and in order for them to complete the job we would have to agree to have Michael & Sons chimney department come out to update the chimney to the tune of an additional $1,300!
I told him we simply didn't have that kind of money to spend and he started presenting me with financing options.
I asked if we could shop around for bids on the chimney work and things took a turn for the worse.
Ten minutes later both William and Antonio were gone and our family of 7 left with no hot water.
While I understand the necessity of keeping things up to code in any appliance installation, you simply can not hold a family's access to hot water hostage over their reluctance to pay an additional $1,300 for a separate job that could be bid out as well.
This wreaked of bait and switch and not only left us with no hot water to bathe our children but left us with a horrible impression of Michael & Sons.

Jared N.

10/04/2018 12:00:00 SA

Scheduled my appointment a week prior for handyman service. It was the first available slot. They gave me a four hour window of 10-2 and I took the day off to be there for it. They said they'd give me a call 30 minutes before. No call all day, so I call at 2pm. The dispatcher said I cancelled my appointment (which I did not). They then told me the guy was on his way and would be calling soon. 3 hours later no call. I called and cancelled at this point for real. It cost me a full day of sitting around. I had a decent amount of work too, it wasn't like I was calling for a lightbulb change.

I've used them in the past and it was fine. This was terrible. I registered for Yelp just to post how bad this experience was.

_________________________________
In response to Yelp is very one-sided:
_________________________________

I made 4 phone calls (2 before and 2 during the day) about this. I waited patiently for the full window of time and I tried to give the benefit of the doubt--like I said I've used them in the past without complaint. I'll go somewhere else where I don't have to beg to pay for help.

Matt B.

06/02/2018 12:00:00 SA

They were quick to respond with an estimate, and the technician that responded was great. However, after that dispatch was a disaster. They had me waiting all day and then they no showed at the last minute. Then it was rescheduled the next day...AND THEY NO SHOWED AGAIN. Then after several calls and being on hold, I was told they don't even contract that work on the weekends.

I would give zero stars if possible. Waste of time and money.

Tom B.

2/16/2015

We live in Leesburg and had a service contract on our HVAC and plumbing up till mid January and last year M&S put in a dual zone HVAC damper system. They are pricey but we thought that by having a relationship with a premium company we would get good service.

Our furnace gave out during the cold weather in the early morning hours on 2/16. We called at 0830 in the morning to request an urgent onsite tech to fix it. Our Homecare agreement had expired a couple of weeks ago and so we renewed it immediately for $389. The day rolled by, we called several times and promised we were on the priority list and they would be there soon.

Nothing came of it. Then it was we are in a blizzard, people started calling us on Sunday, we are stopping driving, and to top it all: the 24/7 emergency service plan means we will get to you in 24 hours!.

Ridiculous. I thought they were a premium service (with premium prices) that I could rely on. Not.

I called ME Flood - they said they were prioritizing people that lost heat and postponing non urgent jobs, they advised me to open cabinet doors to allow air to circulate around cold pipes, slowly run the cold faucets and run whatever heaters we can to heat up the house. Good advice and made us feel like we had a chance to stop any damage to our pipes.

Because its now 10 PM they could not come by, but will work with us in the morning to get it fixed. They would definitely have been able to make it during day if we had called them at 0830 instead of M&S.

Michael and Son, you fell flat when we needed you most. I paid your premium Homecare agreement fee so I would get priority service when I needed it. You committed help to us all day and failed to deliver. We're done with you.

Overnight the temperature in the house dropped to the 40's. Fortunately no pipes froze.

ME Flood came by mid morning as scheduled, fixed our system in 20 minutes, we signed their reasonably priced service agreement ($197) and we got back to our day.

ME Floods' normal response time is 4 hours and ASAP if you are having an high priority situation - burst pipe, furnace not working in freezing temperatures etc.

Michael and Son came by at 4 PM on 2/17 (31 hours after our initial call) to check on things and called us to talk me into deleting my Yelp review, saying that the problem had been resolved. They got very insistent. That did not work. Their customer service experience was so abysmal that I feel it's important to share with others. That's called free speech.

I am only reporting what happened to us this week. You decide who you want to hire for your HVAC needs.

Response to M&S comments: 24 hour response time when your premium customers are having a serious problem, when you pay a $389 Homecare agreement fee is not acceptable. Trying to bully people into deleting Yelp reviews is also uncool.

You decide who you want to deal with, We are not touching M&S ever again.

Andy J.

5/25/2019

Used this company to have a HVAC replaced. Purpose for using was the guarantee of emergency services and high quality company. Found out the hard way that they are terrible and very misleading.
Have had major issues with the unit after instilation. When I have called for emergency services it has never been able to be provided within 24 hour period. As a matter of fact the company makes you beg to have them come and fix the work they charged top dollar for.
Just got off the phone after they told me the earliest they could get to service the non working HVAC unit was 2 1/2 days from now. Then I was told an earlier time was offered my wife when she called ( I didnt know she had called ) and that she refused it. I said I didnt believe that. He advised he was going to have the tape pulled and review the offer and put me on hold. Meanwhile I asked my wife and she looked at me as if I was crazy. Why would I turn down a earlier service? We have no A/C! Nothing like that was offered. When the answer service gentleman came back to only say it was offered and that my wife was mistaken.....in essence calling my wife a liar. When I called him out on it all of the sudden they could get me someone tomorrow but now it was going to cost me more in service fees. So bottom line no emergency service, no professional working the call center and pay extra to be lied to and then also called a liar. This company is solely about profits not service. Would NEVER recommend them to anyone. Negative stars should be available to show how poor this company is on all levels.

Hope H.

2/29/2020

If you value your time, don't go with these guys. We waited the four hour period with no update until we called to be told that they're running late. 2 more hours passed and we called, and they canceled our appointment because they couldn't make it. Definitely did not reschedule. I could've got so much done with my one day off and busy schedule. They do not value customers.

Erik H.

4/30/2017

We called Friday night for emergency service - we we're scheduled for Saturday as a priority. No one showed up on Saturday. We were told we would be a priority for Sunday morning. I called at 8am and was told our plumber was in our neighborhood and we were the second call for the morning. 5 hours later we are still waiting and every time we call we get the same BS. After today I will never call this company again.

Valerie D.

12/08/2014 12:00:00 SA

I very rarely write poor reviews, but here goes my two cents.

Called them on Sunday as we had no hot water pressure. The came out today (Monday) between 10 and 2 and were on time. So that's the good...

He checked and said that the water heater wasn't the problem but the main pressure regulator was. He wrote up a quote... 640.93!!!!!! He said that includes parts and labor. I asked him how long it would take, he said an hour, maybe an hour and a half. Then asked how much the part was. His response was I don't know, our quotes include parts and labor. I did a quick google search to get some ideas. Not a single one was more than 127$ Sooooo apparently they charge around 500$/hour for labor? I told him we would have to think about it because that seems expensive (of course he tried to talk me out of saying no and looked at me like I was crazy) and we would let them know. He also said I may want to replace my hot water heater because it's old, even though he just said it's working fine. Only 2200 bucks for that. NO BIG DEAL. LoL!

Called the local plumber up the street and the woman laughed at me when I told her what I was quoted. She said the part shouldn't cost more than about 60$ and the labor at most 200 including their 95 dollar initial visit fee.

Elizabeth E.

11/11/2016 12:00:00 SA

Very expensive. Michael and Sons will not give an estimate unless you pay $59. I decided to pay the money and comparison shop. Paid the $59, two men came (within a 4 hour window), spent 10 minutes, and gave me the estimate to install oven and microwave. W
hen I saw the estimate, I nearly fell over. The estimate was roughly equal to the cost of the appliances that I wanted them to install. It was more than twice then some of the other estimates. They didn't seem the least bit surprised when I said, thanks, I'll get back to you.

David F.

01/12/2015 12:00:00 SA

There's a reason they can sponsor a zamboni at Capitals games. up selling and only paying employees commission on those unneeded upsells.

My experience..... Had a furnace stop working and called M&Sons to come look at it. Mainly because they had the cheapest after hours rate. Well an hour later the gentleman gives me an invoice for over a grand worth of work I need done. On top of that it was suggested that my furnace be replaced in a year because its known to be faulty after so many years. Essentially he wanted me to spend $1,000 now and then the recommended $3,000 on a new furnace next year. Not a lot of logic in that.

Luckily I got a second opinion to find out that what they quoted me was untrue and unnecessary. I only needed one part on their list of recommendations which was cheaper through the second opinion. By over $200.

Moral of the review? Look at other companies first. The house calls are cheap because they want to upsell you everything you don't need. Only reason I gave them 2 stars is the tech wore the booties and they put a mat at the door. Which is where the professionalism stops..... At the door

Angel G.

10/01/2019 12:00:00 SA

Michael and Sons is scamming people into purchasing warranty agreements that require you to still pay for services and want you to upgrade systems and parts. I have used them 3 times and always on emergency for sewage pumps. They make you think your pump is bad, they don't carry the parts to fix it, charge you for emergency services, make you order the part, so they return with the part, charge, again, for returning for emergency service. You don't need the part, then you have to fight them for a refund for the part you didn't need but had to purchase for repairs. Was told if I didn't like the service to go someplace else. So my next place will be filing a complaint with the BBB and Attorney General. Good luck scammers.

Jeffrey B.

9/26/2017

My service pro's name was OG & he was great!
Punctual, friendly, knowledgeable & efficient.
Just here today to install a new water filter & have already referred him to a friend.
He's a real asset to the company.
- Jeff
Washington, DC NW

Laura S.

8/15/2018

Way too expensive!
A diagnostic fee of $69 to start with. If they do the work the fee is waived. They charge by the job, not by the hour. That much I knew up front, when I called to set the appointment.
However, it is not until they are there that they tell you the minimum price for any job is over $200. if you end up needing just a small job done, they are a rip off! I needed a $10 part and a 10 minute job. And they charge me over $200! If I said no, that's too much and sent them on their way, I still would have paid $69 just to have them tell me what needed to be done but not do it.
I called to complain... can they refund some of the cost? They will not do that. Can they come back and do a few other jobs for the price I already paid? Additional jobs would cost additional $. They will give me a $25 credit to future work but any future work will cost me more than just $25! I will call someone else if I need future work done.
Don't be fooled by lots of advertising and a well known name.

Tim N.

11/01/2016 12:00:00 SA

I bought a dishwasher from Lowes in March. Michael and Sons was contracted by Lowes to do the installation and they did a great job. So naturally, when we bought an gas range (in October) from Lowes I contacted Michael and Sons to provide a quote the day after it was delivered. We needed an 110 volt outlet installed and a gas line run from our basement. The quote we received was for $2280. I asked if this was the best that he could do for this job and our tech said it was... followed by, we're good, but we're not the cheapest! I ended up getting the work completed by another company for a total of $580 dollars! I will not be contacting Michael and Sons for any project in the future. It feels like highway robbery to have a quote that was 1700 dollars more than what i paid.

*** UPDATE *** 11/17/2016
I had a couple of conversations with Vance. I can appreciate his concern from his company and his brand. Vance explained that their price included all inspections and a flat rate for running a gas line. My gas line run was a rather short one 6 to 8 feet. I understand their justification for their quote... But I don't agree with it! The price that I paid to complete this job was 580 dollars! I would add that I did have a total of 4 estimates and I realize that I found a fantastic price! The other quotes came in at $950 and $1,025. Even if we took the second most expensive quote... it would have been half the price as M&S quoted. I stand by what I originally posted and would recommend that everyone should get multiple quotes!!

David M.

8/13/2018

August 11: Terrible. Irresponsible. Unresponsive. Find someone else. Air conditioner purchased from and installed by Michael and Son leaking water in our house for 4 months now. 5 or 6 visits by technicians. 5 or 6 missed days of work waiting. Each time problem misdiagnosed. Leaking persists. Managers have never returned phone calls. There's a warranty. Equipment should be replaced. Michael and Son ignoring this. Don't put your trust in this company. Managers are violating their legal responsibility with impunity and they don't care. Will update if problem ever fixed.

August 11: Mr. Noori responded only after Yelp post. Said to email. We did. He wrote back that he would call today, Monday, Aug 13. He didn't.

August 11: Sixth or seventh visit by technician didn't work. Technician stuffed insulation into the unit to stop the leaking. Said he had no idea what the problem was.

August 13: Unit leaked all day today, even while off.

Aug 13: Installation manager phoned, said he wanted to return - a 6th or 7th visit - to try again to diagnose the problem (a minimum of two more visits if he makes the correct diagnosis and then needs something to make the fix).

The unit should be replaced.

August 21: Still no phone call from Maurice. No progress.

Philip M.

8/28/2020

I started using Michael & Son about 8 years ago. The company replaced a bad main HVAC system, did a nice job and maintained it for two years without a problem. I then had to replace the heat pump in the attic which served the upstairs level. the installation took almost two days and it took over two weeks and 4 or 5 service calls to finally get it working. Within a year or two the heat pump consistently failed in the summer, rarely working for more than a month or two and always requiring multiple service visits. With only one exception out of the dozens of calls, no one seems to know what is wrong or how to fix it. This latest time the ez-trap water sensor tripped causing the system to shut down. the technician reset the sensor and left. The system worked for an hour. Since then I have had to reset the sensor three times in just a week. The HVAC service personnel seem incompetent to fix the system and despite numerous calls for help, management simply doesn't care. The only thing it appears good at is trying to sell additional services or equipment.

Faisal S.

02/07/2020 12:00:00 SA

I heard an ad for 24 points tune up for $59 and scheduled an appointment with M&S. During the tune up, the guy identified that there is a freon leak and the unit is running on emergency heat. Based on their policy, if there is a problem identified during the tune-up then it automatically becomes a diagnostic visit which has a different charge rate. Not only he stopped the tune-up process but on top of that charged me $89 for diagnosing it and then on his way.
One task out of those 24 points was to check if freon level is normal or not. So, if the diagnostics came out of the same task he performed for tune-up then how is it a diagnostics visit.
I called 1-800 number to understand why I was charged more and it only goes to the person who schedules the appointments. The lady gave me run around reasons and then eventually said some one will call me. Since then no one called.
They are scammers and dishonest. Stay away.

Carroll S.

04/08/2016 12:00:00 SA

Did they pick up off the street the guy they sent? He couldn't find the house. He made inuendos. He dropped the vent and didn't know how to unscrew the panel. I told him to leave, having no confidence whatsoever he'd be able to diagnose my problems.

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S W.

8/25/2019

I schedule service, but when they came they said they couldn't do all the work because we were scheduled in the afternoon for a job that needed to be started in the morning. They did part of the work on one job and then left. We then wanted to cancel the other part of the job. It took over 4 months to get a refund for the work that was never even started and they never fully completed the work they started. In the 4 months of trying to get a refund on work that never find I spent so many hours on the phone begging these people to give me back my money. It was a horrible experience and I will never use or recommend Michael and Sons.

K. R.

12/03/2019 12:00:00 SA

We contacted them for our Carrier HVAC system recall since they were an authorized Carrier dealer. Carrier informed us and them that would cover the costs; however, Michael and Sons insisted on charging and extra diagnostic fee directly to us. I contacted Carrier again and they said that Michael and Sons was in a breach of their dealer agreement so we ended up canceling our appointment with them

Z K.

8/22/2020

I made an appointment for someone to come and in and do the semi yearly maintenance of our HVAC. They sent a young man (very nice) and he worked on our units for an hours, gave us a clean bill of health on the two units, got paid and left. Our units are controlled by Nest Thermos. After he left, the temperatures started going up to F 82 - 85 degrees, and then go down to F 65 degrees without us touching the Thermos. Since we had a one month warranty on the job done, I called Michael and Sons and asked for an experience technician not a STUDENT (like the one who came initially to check the systems); they were receptive and sent someone today who checked the systems and said the batteries of the units need to be changed. She had an invoice for me which I told her I am not paying since the problems we are having started IMMEDIATELY AFTE the first technician left. I don't think what this company does is RIGHT. Their people should be certified, and even if they were certified, they need to diagnose the problem from the first visit, or of the problem is bot diagnosed, the second visit should be free. Honestly, I will not use their services in the future.

Bill L.

9/20/2014

Had to use Michael and sons for a water heater replacement two weeks ago because my HVAC contractor is out of town.

Now here is the good and bad about this company:
Good- they have the water heater on their truck and they came on time for the 10am -2pm appointment. The technician was professional and knows how to do the job properly

Bad- the price, they quote me over $2400 to start with. And here is the breakdown. They want 1499 for the water heater, 169 for the metal pan(20 bucks from lowes), 260+ for the heat expansion, 200+ for the gate valve, 175 for permit.......and some other things I forgot. So basically a job where others (lowes etc.) can offer for ~1300, they want 2400+ for it, more than $1000 premium over others
After a back and forth discussion with the technician and his manager, I agreed to do it for ~1900, but still too expensive for changing a water heater. And especially when u know they charge you over 200 dollars for every 20 dollar parts.......like the gate valve

Bottom line, don't bother quoting this company for price unless you absolutely have to

Jennifer N.

11/29/2019

Never showed up! Had to wait 4 days for an appointment. Said they were running late then didn't show up. Reading other reviews now I see why! Typical!

Conor B.

8/20/2019

Michael and Son is the worst HVAC company in the area hands down, and their 2 star rating shows it. I purchased a new house in the suburbs of Alexandria of March 2018, soon after realizing that the upstairs was not getting any air flow from the air conditioning unit, causing it to be just as hot as the temperature outside. In the beginning of the summer of 2019, I called Michael and Son to come check out the problem, thinking maybe we had duct tears, or needed an attic fan of some sort. The salesman, Edwin Aparicio, came in and seemed like he might know what he was doing. After walking around the house for maybe 15 minutes with a flashlight, he told me that the reason the upstairs was not getting air conditioning, is because my entire system was too old, and needed to be replaced. It was bad news, but I thought if it would fix the problem, I was willing to trust this professional. After agreeing to pay $14,543 for an ENTIRE new system (thermostat, furnace, AC Unit) along with their air duct cleaning, aeroseal, etc. i really thought my problem would be fixed. Soon after everything was installed (which took them over 3 weeks by the way because they couldn't figure out how to get their aeroseal team out here) I realized that the upstairs was in fact NO LESS COOLER THEN BEFORE. I was still BARELY getting any air up into the master bedroom, and it was still always over 80 degrees in the room, in the daytime up to 90 if hot outside. I called them again and explained my problem. They sent out a tech who's best advice was that I purchase some air duct fans or a ductless air conditioning system for the room. Long story short, I purchased a $14,543 system (which after researching online I could've bought for about 5 grand, and paid a professional another 2 grand to install), to not have my problem fixed. I don't even care that i was grossly overcharged, i am just upset that I was duped by Edwin and this company into thinking they would fix my issue, when really all they cared about was a commission check. I would NEVER recommend Michael and Son to anyone. Probably going to have to spend another couple thousand to bring a different company out here to actually investigate what the REAL issue is (probably an issue with the ducts in my opinion).

Quentessa L.

12/14/2017

Michael and Son Service in Charlotte, NC - We have been trying to get a hold of the service manager for 3 days now. We replaced 1 full HVAC system and 1 AC unit with this company not even 4 months ago. When they came to replace a warranty party on one of the units all of sudden both of my gas regulators are leaking gas which is now a safety issue. It cost me $600 to fix this. I find this very odd this was not included in the original quotes when we replaced one of the furnaces or even looked at when the Heating Inspection was performed not even 2 weeks ago by your tech. I find it really hard to believe that both gas regulators on 2 separate units would go out at the same exact time. If you are replacing units that are over 17 years you should check the main connection that gas goes through to heat the furnace. I can not believe this was not given to us as a option when we replaced the units. After spending over 10k with you guys this is the kind of work we get. I am very unhappy with this company. I am even considering not extended any future service plans with you because we shouldn't be spending that kind of money after replacing the systems with you in less than 4months ago.

12/14/2017 at 1:35pm - We received a call from Maurice with Michael and Son Services. He handled our issue with a full refund. I hate we had to go to the extremes of posting reviews on social media to get this resolved quickly. I will give them 3 stars. Hopefully we do not run into any more issues. I am going to leave this review above because I think potential customers need to know about other customers experiences. I hope they really get the communication issues under control.

S A G.

1/29/2017

This company is a joke. Had a scheduled appointment last Sunday and they called us on the day of to reschedule. The appointment was rescheduled today. Same thing again, they called to reschedule. Absolutely worthless company. I had heard similar stories from other people but thought I would give them a chance. Don't waist your time!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! The fact they are a sponsor on our local TV station makes me want to delete the app from my phone because they have to advertise their company before I can even look at top stories, etc on the new app. We had to rearrange our day to meet their time frame for the appointment on both days.

Kristen R.

10/24/2016

Finally moving back into our home after living in a hotel for almost two months due to (plumbing co) Michael and Son's egregious negligence on Sept 1 which caused massive flooding throughout our home. While their out-of-permit use (since 2008) of the soldering tool that caused the flooding was disturbing and unacceptable, what was more surprising was the radio silence we got from top executives at Michael and Son about two weeks post-flood despite outreach to their CEO and General Manager to make good on their promise from September 1st to 'take full responsibility and make things 100% right, including the replacement of our hardwood floors and carpeting which were ruined'. One would think that having caused more than 25K in damage and the need for my family and dog to be displaced from our home for two months would have, at a bare minimum, warranted their reply to our emails and calls. The restoration manager that came on on Sept 1 said this was the worst thing they had ever caused to the best of his knowledge. Their lack of professionalism is unimaginable. I would strongly advise anyone reading this against using this unethical company for plumbing needs.

UPDATE: 37 days after we send a letter to top leadership including Basim, yet less than 24 hours after posting on Yelp, we receive a response.

Vance, unfortunately your company's thinly veiled attempt to shield itself from bad publicity while acting unprofessionally, unscrupulously, and unethically has failed. I'm sure you do your best to mitigate customer complaints, but through this experience of being displaced from our home for two months, M&S has caused irreparable and not-soon-forgotten damage both to our home, our quality of life, and to our opinion of Michael and Son.

Jesse D.

12/21/2014

About 3-4 months ago, M&S were really fast to make me an appointment for a doorbell wire that had slipped into the wall. This happened when I disconnected the 2 low voltage wires from the faulty doorbell. When the workers came to evaluate the work they told me they would need to cut into the drywall on the side of the house opposite where the doorbell was......the estimated it would be $250-$300 AND I would still have to find someone to replace the drywall!!!

A friend of mine came over with an Electricians Snake, pulled the wire out of the wall as it was connected to a small transformer in the basement. He then fed the Electricians Snake into the hole where the doorbell was and into the basement, connected the wires and reeled in the wire back to the front door. I connected the new doorbell and was done in 5 to 10 minutes. The cost? Some Chipotle!!

B W.

07/12/2018 12:00:00 SA

Called Michael & Sons when my mom's AC went out - during 90+ degree temperatures (heat index in excess of 100). My mom takes care of my elderly aunt and it is difficult to move her. They have her an appointment 7 days out. The temp in the house reached 90, and when we called again, they said they did not have any appointments, but can give her an emergency appointment the same day for $189. I stated my mom takes care of my elderly aunt, and he gave her an available slot on Sunday evening for $89. We had to purchase a stand-alone unit just to keep the house cool.

On Sun, the tech called and asked again what the problem was and said it sounded like a fuse and an easy fix. The techs were there about 10 mins - arrived, replaced the fuse and THEN tried to get my mom to purchase a $389 YEARLY maintenance packet because the unit will keep going out if it needs cleaning. When she refused, he managed to get her to purchase a chemical clean for additional monies. You would think the diagnostic cost of $89 should include CLEANING THE UNIT - since they were only there for 10 mins. DESPICABLE - that they would gouge elderly people on fixed incomes. If I could give them a 0, I would and will be sure to send a complaint to AARP as well.

Daniel B.

07/10/2018 12:00:00 SA

We used Michel & Son in June to snake out a drain in our kitchen. Although we used them in the past, we hired them again to do this job despite of the fact that It cost us nearly four hundred dollars.

Meanwhile, we barely used our sink since our father died, and in we were out of town tending to his funeral arrangement in the following two weeks. When we returned home and ran our dishwasher we found the sink was overflowing again.

Following the Fourth of July holiday we did call week to report the problem and ask for assistance, we were told that thirty days had elapsed since their visit. Since we missed their warranty period by three days, we would be charged again for them to redo the job that they obviously mishandled.

I will never...repeat NEVER...use this company again. Absolutely not. And I recommend anyone considering using Michael & Son to seriously consider going to one of their competitors. I would give them LESS than one star if permitted by Yelp!
Posted July 10, 2018

amit s.

10/12/2014 12:00:00 SA

We have an electric outlet that has stopped working.
We called Michael & Son, and were told that the cost for an electrician to come out was $29. Once the electrician would see what the problem was we would be told the costs.
When, the gentleman arrived, he told us that the Troubleshooting Fee, i.e. the cost for finding out what the issue was, would be $182. We were informed of this fee BEFORE, any activity was done to determine what the issue may be.

To be clear - that was not the cost for fixing the problem - that was the cost for Troubleshooting. We were told that the cost for fixing the problem would be disclosed, once the issue would be identified.

We thanked, the gentleman, and paid the $29.

I subsequently called Michael & Son, to ask, why they did not simply say upfront, that the costs for troubleshooting was $182, and allow us to decide whether we wanted to have someone come out given this cost. I spoke to Vance Shepherd, who was very polite and tried to explain to me that this is simply not the way they do business. He said that they only provide a quote on the premises, once they see what the issue is.
In this case, however, the issue was clear at time of booking (electric outlet not working), and the technician on the premises, has not done any additional work to determine the issue.

Obviously, if the troubleshooting fee of $182 would be communicated up front, it may result in less customers moving forward, and it is probably more likely to end in a job done once the technician is already on the premises, and the customer feels like they have less choice.

I am not commending, or rebuking this business practice, and this review is simply intended to let others know of the real costs associated with a visit from Michael & son.

Rolando D.

09/02/2016 12:00:00 SA

I am not a fan with this Michael and Son Services. They are overpricing customers because this company has significant overhead expenditures i,e, TV Ads, newspapers etc..); so, customers pays for those. There are several companies around that would meet the same results and would not burn your bank account.

D B.

11/13/2019

This company is totally unreliable. Their plumber arrived with broken equipment and had to reschedule for the next day. The plumber did not show the next day. Had to call. they said the dispatcher made a mistake and cancelled my appt. they said they would send a plumber later that night. They lied. Called and they did not have me on the schedule. They have a fancy ad, but it is false advertising. There are lots of plumbing companies in Alexandria Va. Do not use Michaels and Sons.

Tonya H.

7/31/2019

1 star, because I had no choice. I had a new AC unit put in last year and called them to have service inspection done. They came out on July 5th, he recommended a permanent filter. He realized he did not have one on his truck and told me that he would have to bring me one back. It is now almost a month late and I haven't heard from anyone. I have placed several of calls. I have requested for a manager to call me still nothing. I paid thousands of dollars for this unit, not to mention I paid up front for that filter 154.76. Now I'm on fire, they never called me to schedule this service like they were suppose to. Now I'm going to proceed and take this further. I want my money back and I need to be compensated for this.I would never recommend this company. I'm fed up and sick and tired of this, I had no problem giving up my money when I had to. I feel like I've been robbed and I was because I paid for something that they won't give me.

T. L.

8/29/2016

We received service from Michael & Sons about a month ago. Within the last week or so, the over $300 we paid to fix the problem reappeared. After contacting them about the issue, they agreed to send another service technician out to remedy the issue.

The technician's window was from 8am-noon today (dispatch told me that they would request the service time to be at 8am though). At around 10am, I called just to confirm this and was told that someone would be there within the time window. Well, no one showed up. At 12:01pm, I received a call from the man who was suppose to show up. I told him that I was not waiting around. I had already wasted 4 hours of leave and wasn't about to waste anymore.

Now, with this being said, I get it, things happen. People get delayed or have to cancel for various reasons, but #1 at least have the common decency to apologize. It may be just a word, but it still packs some significance. Keep in mind that my time is just as valuable as yours. #2 I am pretty sure that Michael & Sons has the support mechanisms in place to give me the common courtesy of calling and informing me of this delay/cancellation. Lastly, #3 just because I am slightly aggravated at the situation, shouldn't give you the right to be slightly aggravated at me for being aggravated! Hey, I've been in your situation before - suck it up and be customer service friendly!

All of this equals SUBPAR SERVICE and if it wasn't for the fact that their initial job is under warranty, I wouldn't be using them again. Third go round is hopefully the charm, right?

Bob T.

6/18/2018

I called the owner of Michael & Son and got good results. got the invoice reduced to a reasonable amount. very glad i called and would call this co again if needed.

Alex R.

8/21/2016

Worst company ever. Sent me a bill after simply calling to get a quote.. they sent someone out without my authorization then charged me for the visit. Stay away!

Andre D.

12/06/2016 12:00:00 SA

The area manager did try to resolve things by coming out and seeing me and was very apologetic. After speaking with him, It turns out my broiler can be converted, however, they will not do it (liability reasons). They also give me a coupon towards future work however, that first sales person really ruined your company image for me.

Steve T.

8/17/2016

Can't actually review their work, because no one ever showed up. 24 hour service wouldn't come during the night, the next day I sweated in a house with no AC in a heat wave waiting for 9 1/2 hours till I gave up. Very disappointing.

Cezar K.

06/10/2018 12:00:00 SA

I have had a very bad experience with them and am puzzled with their good rating and how they manage to stay in business. Maybe it is a hit or a miss..They take up calls pretty quickly but they are incompetent and/or powerless to solve problems and give costumer feedback. It is a no man's land, a terrible business model that sooner or later will explode.
I had a new A/C unit replaced. I had another inspector whom I paid myself review their work and he found problems and lack of workmanship. They came to complete the unfinished work but after two days the unit leaked badly. A so-called technician came, he said he fixed the problem and after he left the unit started leaking again. You call them, and they pretend as if they do not understand.

Tatyana F.

05/06/2015 12:00:00 SA

I've been a customer of Michael & Son Services for 4 years now. They have fixed all of my condo's appliances, from dishwasher to air conditioner, as well as both toilets. Always on time, always responsive and very professional.

Brandi F.

02/05/2018 12:00:00 SA

I'd accidentally put off my home care inspection (i.e. totally forgot about it) for months, but when I finally called to get it done, Michael & Sons was willing to work with me to get all the pieces done in one shot so I wouldn't have to miss more than a day of work. The guys who came out all called about half an hour before showing up, and arrived on time. They're always super careful about tracking in mud or dirt, which is very sweet, considering that my carpets are generally covered with muddy pawprints. They've all had a kind word for my overprotective fuzzy boy, and kindly ignored his rude barking at strangers being in his house.

Every time they've come out for inspections or repairs, they've always been good about explaining what they're doing, how much it's going to cost, and recommending fixes that may be needed in the future. Things may seem a bit pricey, but everything they've fixed or replaced for me has been quality and has given no issues since. They've guaranteed their work, and take the time needed to do the repairs properly. An emergency new water heater a few years ago, some bad wiring installed by a hobbyist electrician, a toilet that cracked for no apparent reason... no matter the issue, the Michael & Sons guys have always been great. I appreciate that they explain what they're going to do, that they show me what the issues are, and provide options on resolution. There have been times when they've said a problem can wait, offered options even in emergency situations, and commiserated and sympathized when an issue ended up being worse than previously thought.

With an old house like mine, purchased from a gent who liked to do his own 'fixes' on things, I've had to call more than I'd like- but I've never regretted it either. Michael & Sons' fix-it guys are friendly and personable, and don't mind curious onlookers, whether they be fuzzy or just full of questions. I really appreciate their professionalism and the fantastic work that they did.

Brad M.

01/04/2020 12:00:00 SA

I spent the day waiting for the promised call that they were on their way to fix my backed-up kitchen sink. No call. That was not how I planned to spend the day.

Jenna T.

12/08/2016 12:00:00 SA

Troy C. came out today after we had some overflowing toilet issues. My husband couldn't be home for the service appointment and I don't have much experience with plumbing so I really appreciated the way he took time to explain everything to me in a way I could understand. He was thorough, patient, and professional. Thank you for a job well done!

Leonard A.

8/13/2019

We recently purchased a Telsa and had Micheal and Sons come out to install one receptacle for the Telsa. The electrician did not have the wire required to do the job nor did he have the receptacle. He left for about 1 hour and returned to complete the install. Little did we know, he installed a plug for a dryer...yes a dryer. I contacted Micheal and Sons requesting to have them send an electrician to return to install the correct plug to charge my vehicle, but they said the electrician that installed the plug is not available now and we would have to reschedule next week to have an electrician return. Meanwhile, we have no way to charge the Tesla at our home and have had to find a super charger station about 10 miles away. For $573 dollars you would think that as their motto says exceeding our customers expectations and providing a memorable experience would be what i experienced. They do not operate in excellence

B B.

1/31/2019

ZERO STARS for the HVAC system we purchased a few years ago for thousands of dollars that does not heat - and never has - the entire property. It is fucking freezing in here - so much so that we're forced to wear coats and hats indoors, and can't even use parts of the house in the winter time. - No sitting, no entertaining, no allowing our pets in unheated spaces, nothing! - We're just locked up in certain areas that are warm. And Michael and Son's response is to use emergency heat or get electric heaters, which triples the electric bill, and are just plain shitty. - They also didn't replace the HVAC cover, which was another expense. And their now dead salesman was also a criminal, which is another long horrible story I can't bear to get in to. Advise you just stay away.

Marie N.

1/16/2018

Marie N.

My association with Michael & Son began in Oct. 2011. We went all out with this company. Since 2011 we have purchased a $10,000 heat pump, new roof, replaced a 200 amp electrical panel, back up sump pump, new 50 gallon water heater, new shut off valves, installed two bathroom faucets, installed water filter system and other services too numerous to mention. I have also paid for a home care agreement every year. You can see M&S was a big part of my life so when the furnace room, rec room and laundry area flooded Christmas day I didn't worry since loyalty was a big part of my history with M&S, or so I thought.

The following day an HVAC rep appeared and saw that the water leak came from an uncapped flexible copper wire from an old humidifier they had removed. The rep capped the line. We were than charged up front and in advance for $1,700 before they would begin taking care of removing the wet carpet and installing fans. In the past they always did the work, then I paid for the services.

We were told they would call us for a resolution to the problem. I called for days trying to get a response to let us know if they would reimburse us for the damage. Finally after four days, we received word that they had done everything correctly and the matter was closed.

A few days later a renewal request for a home care agreement showed up in the mail. You can guess where that correspondence ended up. I will find another provider as soon as possible.

Place your trust in this review and be careful if you choose Michael & Son as your provider for home services.

Tracie C.

5/19/2018

On the 15th of May, these folks told us they would respond out for a possible leak behind a fixture for the washer machine. The soonest they could respond was May 18th, and low and behold, they never showed. Instead, they called us late in the evening, and informed us that the technician had an emergency. Meanwhile water damage continued, and we are of no significance.
Instead, they were apologetic, and told us they would be out on the 24th, sometime between 8-12. 9 days later folks!!!!!!!
Sorry, the trust is all used up. Got in touch with another plumber, came out this morning which is a Saturday (no emergency) charge and found the leak in 15 minutes! Thank God for people with strong work ethics, reliability, and follow through. Shop around, don't just pick a company out of the blue, do your research first.

Chris M.

6/19/2019

Do not under any circumstances use this company. I have called twice in the past two years and they simply do not come to service. I called several times each time and they would not provide an update. Absolute scam!

Leah M.

07/03/2014 12:00:00 SA

I had M&S come install 2 20A circuits to support a new gas range and microwave. Paul was great! He requested the installation guide for my range so he could ensure he placed the outlet where the manufacturer recommended, which was thoughtful. He also placed the microwave outlet to the side so I could add venting in the future. He made sure cuts in my drywall were minimal (and only in a closet and behind the range). He cleaned up as he went and made sure it was was tied up and pretty instead of a rat's nest like some installers I've worked with. I felt confident that he would do a smart and safe job, which is why I chose an electrician over a handyman service.

M&S is probably not the cheapest option, but they are careful and efficient. Trucks loaded with all necessary supplies are expensive overhead, but it means I don't have to wait while someone runs to/from the store and I know the products used are top-end and backed by the company.

Anita A.

12/31/2017

After further reflection, I feel I should amend my previous rating of 4-stars to 5-stars. I really was completely satisfied with the work and service provided by this company.

Troy V.

4/30/2018

Beware, these guys are very expensive. Gotta admit the job was well done, replacing two faucets outside the house for $1000.
I needed another faucet done in the bathroom but decided against these guys. I contacted my landscaper who knew an independent plumber who did the job for $50. He did an excellent job.

Cindy R.

12/15/2019

Called after hearing their $99 drain clearing special. After two missed call windows, the technician showed up an hour and half late on the third try. He took a few second look at our sink and indicated the charge would be a minimum of $325. When asked about the $99 special he indicated that the technicians had advised management not to run that ad. When we indicated no to his bid he asked for a $69 call fee. After false advertising and incompetent promises to show up we told him to get out of our house. Avoid this company!!!!

David S.

10/13/2019

I discovered a water leak under my kitchen sink on a Sunday morning over a holiday weekend. I called Michael and Sons -- their dispatcher gave me a four-hour window and said they'd call before arrival.
Within an hour, David called to say he was 30 minutes out. He showed up right on time.
One quick check under the sink and he confirmed what I thought was the case -- there was a pinhole leak in my old garbage disposal.
David offered me three replacement options for disposals he had with him in the truck. I went with one that was much more expensive than if I had gone to Home Depot and bought it myself -- almost 300 percent price mark-up -- but this was a Sunday morning and I wanted the problem solved immediately. Also, the installation labor was covered as part of the visit, so the price wasn't that unreasonable. David quickly and expertly installed the new disposal.
David couldn't have been a nicer guy. Professional, clearly knows what he's doing, got the job done quickly and efficiently. No big upsell of services, just here's the problem, here's a solution, here's what it will cost.
I'll definitely use these guys again.

Adrianna W.

12/17/2017

No Longer a Customer

I had a broken bathtub overflow spout that required the replacement of the overflow metal plate cover as well as a portion of the PVC piping leading to drain. Being a single female with a busy life, I had let the repair go for months but finally decided to do something about it. I have used Michael and Son in the past and I was aware that they were a bit pricey but knew them and their work to be very reliable. Unfortunately, I paid $69 for a tech to come over and quote me a price of $700!!! I could not believe it and was honestly insulted that he quoted me that price with a straight face. Needless to say, I went to Lowes today, bought a bathtub overflow kit for $26 and repaired the thing myself in less than 15 minutes. Utterly ridiculous!

Bert O.

6/16/2014

The manager contacted me and resolved the problem. I really appreciate his level of professionalism and how quick he resolved the issue. It's a great testament to their good work.

Mike G.

08/10/2019 12:00:00 SA

We previously had good experiences with Michael & Son electricians and A/C technicians. They have been fast and courteous so we didn't hesitate to request a plumber to install a water line to our new fridge. Unfortunately the first plumber who did the job did not have the skills or experience to do the job properly and caused a bit of damage to our home. To Michael & Son's credit, however, they were very responsive when I reached out with my concerns and sent a senior plumber the next business day to fix everything and another team to replace a door and drywall that had been damaged. Although the initial experience was not good, they restored my faith with their response.

Romana L.

8/19/2017

Chris from Michael and Son installed a thermostat for me a week ago, after a totally different company fell down on the job. He was professional, courteous and knowledgeable. He did not leave before making sure I knew how to work my new thermostat.

About a week later, my air conditioning unit stopped working. I knew it wasn't the thermostat because that had just been replaced, but I couldn't figure out what was wrong. So I decided to call back Michael and Son.
Fortunately, Chris was my tech again, so he knew all about my prior thermostat problems. And let me just mention that this was a Saturday, so it was great that they are on call to attend to problems on the weekend. It was not the thermostat that was the problem.

Chris found the problem in short order: my condensate lines were clogged and needed to be drained. That was frustrating to hear since a totally different company was supposed to have done that last month. But, even though it wasn't his job to do so, Chris unclogged the condensate line. It was clear that this was the problem because I saw all of the gunk that came out of the tubes while he was cleaning it. Clearly, that other company had not done it's job of cleaning the condensate tubes, and here was Chris, going above and beyond just to make sure my air conditioning was working. He even vacuumed out the water that had accumulated in the unit.
I don't know about the other HVAC technicians, but Chris Burke, was top notch, as far as I'm concerned!

Ella S.

06/12/2020 12:00:00 SA

I have used this company for several years and have not had any issues until now. I would not recommend for HVAC issues due to their complete lack of responsiveness and unprofessionalism. I had an appointment scheduled and confirmed to fix my AC and they missed the appointment time by 3 hours. When I called to find out what happened the dispatcher admitted that my appointment had been moved multiple times throughout the day and he did not know why. At no point was I told my appointment was delayed and as a result the service tech arrived at the end of the day (5PM) and could not finish the repair to AC unit. I was then scheduled for a follow-up appointment a week later--they would not come back sooner. After repeated attempts to contact Michael & Sons and get earlier appointment, I ultimately had to call another repair company to fix AC unit. There was never a manager or supervisor available to respond to my issue and no call back for a week. Clearly they do not care about their customers and are lacking in professionalism and accountability. Completely lost my business forever. Will never use or recommend again.

Timothy H.

10/06/2019 12:00:00 SA

Do not recommend. Be careful of overcharging and be prepared to be taken advantage of. AC service on our residential unit turned into being charged for a cleaning which did not take place and addition of an excessive amount of refrigerant leading to a high pressure error. Requested a call back from a service manager and to date have not received one (10 days). Technicians were poorly trained and not experienced to service our Carrier system. Unprofessional, poor customer service, and unresponsive.

Sarah H.

8/21/2018

We paid Michael & Sons thousands and thousands of dollars less than a year ago to install a split A/C unit. The unit they installed is defective. All summer it has alternated between not cooling at all and pouring water all over our walls and floor. They have been to our house six times already and have no idea at all what is wrong. None. Yet they refuse so far to replace the unit -- even though it is under warranty from the manufacturer. Maurice (who purports on Yelp to own the company) has explained that it is too much trouble for them to deal with the warranty. Maurice had also promised to call us to discuss the problem over and over, but has never done so. He tells us to be patient -- as if dealing with a broken A/C all summer and taking six (so far) days off of work for them still to have no clue what is wrong does not display patience. Bottom line is that Michael and Sons does not care about its customers. Look elsewhere for your A/C needs.

(Note that Maurice is defensive in his response but does not refute anything I say. So, sure, if you're fine with having no functioning A/C from May through August, then definitely hire these guys.)

Elliott W.

9/26/2014

l called my usual electrician, when a GFI outlet in our kitchen was continually tripping and did not receive a call back. Having seen the ads as well as public service TV spots provided by Michael & Sons, I didn't hesitate to give them a try at diagnosing and remedying the problem. The first attempt was short lived. Called to have the issue further investigated resulting in Journeyman Electrician David Gale giving it a go.

David did a thorough review of my homes entire electrical system. He supplied recommendations for future work to prevent issues down the road. He then addressed the problem at hand. We have not had a problem since. David had a stay to it-ness that this customer looks for. He was prompt, professional, and displayed excellent customer service skills.

It is safe to say that Michael & Sons are now my families electrical service and when the crisis presents more.

Stephen T.

6/18/2017

Absolutely terrible ac service in Leesburg, VA. Michael and Son have been unable to fix the ac despite numerous stabs at it. They do not seem to understand how to fix it or what is the problem. The ac has failed multiple times over different summers.

It is a relatively new unit and it is under warranty. They have made me wait weeks for parts. They also do not come out quickly when it breaks down, usually several days. Their web site says 24/7. This last time, Michael & Son were called on a Saturday when the ac failed, they finally came the following Tuesday, did not fix the ac and said they would need to come back a week later.

Thanks to Michael and Son I know what it was like for people in the 1800's during the summer.

Michael and Son do not seem to know how to fix my ac, they are in a quandry and their service is so slow.

Chris R.

02/08/2019 12:00:00 SA

The first appointment I had scheduled the tech didn't show up within the window and didn't even call saying they would be late. I had to call the service number I was emailed to let them know and reschedule. Then when that appointment came the guy didn't fix the problem and was in a hurry to leave. The third appointment I finally got someone who cared what they were doing and fixed the issue. On top of all that one of the two techs that were in my house stole a tool from me. I've called 3 times now to report the issue speaking with Ashley, Gerry, and Monise. Each time I get an excuse like managers don't work on the weekends then I'm told someone will call you back. I've called 3 times now and no one has called me back. I tell everyone I can not to use this company.

Robert J.

5/27/2016

Don't bother. Customer loyalty means nothing, as do their ads for 24/7 emergency service, extended warranties, and dedication to customer service. Have had constant problems with an HVAC system they installed and maintained. Just return from a trip... It's dead. Soonest they can come out? Five days. Doesn't sound like 24/7 emergency service or customer care to me. They've grown too big and too complacent. So disappointed.

Nat F.

09/01/2016 12:00:00 SA

M&S are really outdoing themselves. I received a box in the mail yesterday with fresh chocolate chip cookies in it-2 bags of it. It was AMAZING. No one does these types of things anymore. If they really haven't won me over, they have now. I will have to give them another try. I think i melted right along with the chocolate chips lol. Touche' M&S!!!

Lori F.

08/10/2018 12:00:00 SA

We asked for Michael and Sons to have a plumber respond to correct two items (A dripping shower head, a leaking utility sink trap, and provide an estimate for a replacement hot water heater. The morning the technician was supposed to arrive we experienced a drop in water pressure at the house and informed the plumber of this matter upon his arrival.
The plumber immediately began inquiring about our water treatment system. He removed the main gate valve for the water supply, replaced it, and then advised there was nothing wrong with the valve he removed. He insisted the water pressure problem was with the water treatment system. He tightened the trap on the sink and said it had been over tightened which caused the drain to leak. He did not repair the leaking shower head. He proceeded to insist that our water treatment system was the cause of the water pressure problem and departed leaving us with a bill of $440.00.
The following day, we brought in a certified Plumber from a different company and learned that there was absolutely nothing wrong with the water treatment system, rather, the pressure problem was due to a malfunctioning switch on the pressure tank. The Michael and Son's plumber did not even check the switch because he was so insistent on the water treatment system being the problem.
The service from Michael and Son's was deplorable and technician was unprofessional. Not to mention the exorbitant cost for him to cut off and replace a valve that was not malfunctioning, and adjust tension on a sink drain. He spent well over and hour and a half here and did little more than rip us off for $440.00 dollars and not fix everything he was supposed to fix.

So the owner responds on here that they did all the work they were supposed to do. No. The plumber cut off and replaced a gate valve which was operable. That wasn't on the original call. Nor did he repair the dripping shower head that was on the original call. So, horrid customer service. Never ever again will I use or recommend this company. Obviously did not read the review and obviously does not care about the customer.

Jak S.

5/19/2014

Save your money, call someone else.

I've used Michael & Sons three times now. The first time I called, the guy showed up and gave me a quote ($300) which I accepted before he fixed my toilet. The next time I called, I dropped $1,000 on a new water heater. Still OK. But the third time I called (for my AC), they showed up & charged me double (because they needed another person and van to hold the ladder?). I was quoted $397, which somehow turned into $1,100 about five minutes later. They claimed that they needed to replace a part that cost $627. I signed and paid, but then looked up the exact part online and found it for sale for only $40. After checking in with other customers, I found this is the general modus operandi for Michael & Sons--to overcharge on simple parts.

What's more, though they gave me a 4-hour window for installation, they never showed up, or called. I waited a second day, also no show. I finally called on the 3rd day and complained and they sent someone over right during my dinner party. The guy was not happy, clanged the ladder and scratched our hallway up good. When I called to complain to customer service, I could never get through to a human. After 5 different times, always put on hold, I gave up.

Literally 3 minutes after posting this review, the manager called me up to inquire about my complaint. He lost his temper very quickly and was downright abusive on the phone, even shouting at me. Not cool.

If you don't mind being taken for a fool and having a $40 job cost $1,000, then call Michael & Sons. If you value your money, call someone more professional. I know I will never use them again.

K. R.

11/07/2017 12:00:00 SA

I am updating my previous review that was posted on 9/26/17. Because of the poor service I initially received, I was offered a free Home Care Agreement for both of my air conditioning units. I was given a free diagnostic inspection on both units. As a result, the technician, Calvin W., listed his recommendations for future repairs and identified his immediate concerns. Calvin was very thorough and knowledgeable.

To make sure the prices I was quoted for the services are reasonable, I am going to get a few quotes as a comparison.

I appreciate their good will in trying to make things right.

Ronnie E.

05/09/2016 12:00:00 SA

They advertise 24/7 service but that is completely false, I called 1:30am for a broken pipe and I was told the emergency technician was not responding....what the hell!! And basically that was it, sorry but we can't help you is what I was told!!

Amna S.

07/09/2016 12:00:00 SA

I'm 9 months pregnant, have 3 kids and they are telling me to wait 4 days for someone to come and check why there is water leaking from the AC unit in the basement, going into the bedroom soaking the carpet. I'm worried because there is wiring there too but they have just said to turn the AC off. I hope for their sake we are safe for four days in this dangerous situation and in this heat.
Plus we only got it serviced a few weeks ago and were told it is all fine!

Yes it is working but we've been told to keep it off because of the water leaking

Kim L.

7/21/2016

This will be a long review - we had an excellent experience with Michael and Sons. The week after July 4th (hottest week of the year), our home A/C went out. We contacted M&S and Moises came out (took a day to wait, but we expected that). Moises was polite and worked quickly to identify the problem.

Bad for us - our motor was broken for our inside unit. It was 80 degrees in our house (and we have 2 dogs). Moises quickly ordered the part.
I want to be clear on one key point - we only had to call M&S one time. They initiated all of our additional contacts. At 8 AM the next morning, M&S called us and let us know they checked the warranty status of our motor (our A/C was installed 5 years ago by a company that is now out of business). The parts were still under warranty, and were being shipped to the office.

Several days later (due to shipping issues), Moises was back and back at work. Unfortunately, we needed another part. He was on it quickly, and we had air conditioning!!

The next day, M&S called us back to see how we liked the work. They quickly addressed a billing issue with no problems for us.

I suspect that they cost a little more than some companies, but they warranty their work - and they're around when we need them. In addition, we trust that they know what they're doing. We will definitely use them again in the future.

M C.

11/20/2020

I had been using Michael & Sons for HVAC services and to clean my air ducts. A couple days after the last air duct cleaning, I noticed that the carpet in the only two carpeted rooms of my home was rippled. The ripples were right where the machine rested during most of its use. I contacted M & S about this more than once and a couple of people came out to look at the carpet on separate ocassions. In the end, they said that their machine could not have caused the carpet to ripple. They even said that the carpet was rippled in other areas of each room anyway - NOT so! Because of the other rippled areas in the carpet, that was even more reason for them to believe that the ripples I contacted them about did not result from their visit. The service manager said that M & S could not take responsibility for the ripples and I was offered an extension on my service contract. NO THANKS. I paid someone $250 to stretch the carpet to get rid of the ripples, and I will find someone who highly regards their clients for my HVAC servicing.

Jill K.

11/04/2017 12:00:00 SA

It took 4 visits from the company to finally fix a kitchen faucet. Then they tell me they don't like to fix, just replace and the job wasn't waranteed.
After seeing my initial review, the manager reached out to me to rectify the situation positively. I was very appreciative and will use them in the future.

Gavin G.

4/16/2019

Maurice with the operations team helped me to pinpoint an issue with a newly installed system. The tech was able to determine the system itself was fine, and that a breaker had reached end-of-life. Quick diagnosis helped lead to a quick solution, and most importantly, before summer hit!

Chuck H.

07/07/2017 12:00:00 SA

Jorge and Jeffery showed up on time after an urgent call to have a dryer outlet installed the day before leaving for vacation. They were professional, polite, considerate, and informative. Did the work quickly. A bit expensive but we needed the work done that afternoon or we would have delayed our vacation plans. Thanks!

Shawn B.

11/01/2018 12:00:00 SA

They didn't bother asking what brand plumbing product and then showed up and THEN told me they can't touch Glacier Bay products. Then they expected a dispatch fee. Really terrible service. The plumber himself was polite and tried to be helpful, but this was a total waste of my time.

Derek M.

06/12/2016 12:00:00 SA

I wanted to retile my bahroom and to change the tub/shower controls. I thought of Michael & Sons because I was please with the install of a new ceiling fan they did for me. I was surprised to learn that they have a Renovation Dept. The experience I had when my ceiling fan was installed is that M&S tech would stop by, evaluate the work and confront you with the quote with no negotiation allowed.
I called to get a quote for the tile work and plumbing. Since this is two different trades, they will not combine the work nor the cost. M&S does not have the ability to coordinate their own trades and to provide a complete service. The service rep on the phone obviously lacked education and customer service skills leaving me fustrated. I never got around to getting a quote from them. I am giving them 2 starrs because of the ceiling fan install work.

Jeff N.

2/27/2018

The Alexandria office........These guys are a Disaster looking for a place to happen. Administrative INCOMPETENCE or complete non-chalant attitude toward customer service or likely both. Either way this company has proven on multiple occasions they cannot be trusted to do something as simple as schedule a timely delivery for a customer, and when I attempted to call them directly (5 times over a two day period) to schedule.......I repeatedly received a recorded message that tells the customer they can wait to speak to an available operator, and then the recording hangs up on you......dog shit customer service.

My delivery and install of a kitchen oven has been pending for over a month now........Save yourself a lot of time and heartache, and go with another service provider. Have seen and heard great reviews from Handy for these types of installs.

If someone asks you about Michael & Son Services............remind them to RUN FOREST!! RUN!!

Robert M.

4/28/2016

Great service, but my annual HVAC system service revealed my system needed 2-lbs of RF-22 freon. I was charged $135 per pound!!! I checked several suppliers online, and found it can be bought for $20 per pound, RETAIL!! I'm certain they are paying around $10 per pound at wholesale. $135 per pound is egregious, and reflects the greed of Michael & Son Services!

Before you agree to have them add freon, you would be wise to check with other AC services to find out the price they will charge.

Kris B.

4/25/2016

I have read Michael and Son Services Yelp reviews and stayed away. We gained contractors through referrals from other contractors we like and if all else fails big box stores. I was finishing my home weatherization through a DC Program, where they pay a portion. For the parts they pay and the other parts they don't they inspect it all to give you a picture of how energy efficient your home is.

Midpoint through my weatherization they tagged my Water heater as defective. I immediately went to Lowes and purchased a water heater and trusted Lowes for the installation. They subcontracted through Michael & Son for the installation. I wasn't thrilled but I trusted Lowes.
Less than five minutes in my home the Michael & Son person did as I have read they do...they found a reason to charge beyond the initial estimate. Pay or they will leave. My husband not wanting his time wasted for taking a day off paid.
I was furious. Nothing he appeared to do was beyond the scope of what Lowes said would be done in the store. So why the surprise bill on site. Sure enough ...we scheduled our energy inspection and as they went through all our upgrades, blown installation, sealing, new windows, and then the water heater---the inspector without prompting said oh standard installation. We asked follow up questions and he reaffirmed he saw no reason for a special installation. Nor was anything out of the ordinary done on our water heater--even some older parts were still there.

Keep them away from your house.

Kathleen M.

3/23/2019

Called them, because we needed a drain pan installed. I explained that we had purchased a new washer and a dryer that couldn't be installed, because there was no drain pan. On the phone, they said that they could do it. When they got to the house, the plumber said that he couldn't. So, he left and I called again. They said that they do install drain pans., but he would check with the Supervisor and call me back. They did not call back. I called the next day, and was told that they couldn't do it, because the old unit was still installed and they don't do anything with appliances. They could not move the old one out. Very frustrating. Called Len the Plumber, and they were great!!

David H.

3/22/2019

Very disappointed with the service I received from Michael & Sons. Charged over $2,000 for work that should have cost less than $500. And now I have to hire another electrician to fix the low-quality, rushed job they did. Terrible customer service, worse technicians, go basically anywhere else.

Jerome B.

7/19/2020

I had both of my HVAC systems replaced by Michael & Son on 5/8/2020. There were two teams of workers--one for each HVAC system. The teams worked well internally and with each as needed. The systems are working well. The company ordered and installed the wrong thermostats, but they replaced them with the right ones. The company gave me the best price out of six different contractors. Sales Rep. Ricardo Gonzalez kept his word on the price of the work, and did his best to answer all of my questions, of which there were many. He really did a good job. Also, Technician Edward D. Garnett Jr. did a fantastic job of creating order in the basement closet where my lower-level furnace is located and on the supports for my lower-level condenser, which were needed due to its unique location. The teams did a good job of cleaning up and the company's handyman did a good job of correcting the remaining areas, except one I did not find until he had left. I'm glad I did my homework and compared contractors before making my selection. And, I'm glad I chose Michael and Son.

Christopher h.

3/31/2014

My mother's furnace broke after 30 years. We called Michael & Son Services. I was very nervous about having someone try to sell me on anything and the first tech they sent out, Dan, went to great lengths to explain what was wrong and what we would need to do to fix it.

I should mention that our house was also a horrible mess but there was NO JUDGEMENT from their entire crew- they were so friendly. The next guy sent over was the numbers guy, Edwin. He patiently went thru all the furnace and AC options. He was clear that MSS was not the cheapest but prided itself on the best service. This was demonstrated time and again during the install of our new furnace and AC. The next crew to arrive was led by Shannon who was a top notch pro who treated my elderly mother with great respect. After the install, we also had our ducts cleaned for the first time in 30 years. Santo and Brice were AMAZING- so kind and respectful.

Message me if you need any more questions answered but these guys were fantastic. A little more expensive but you get great service in return.

Mr A.

6/22/2017

I've used M&S a number of times. Since 2008 I had used them - ac, furnace blower, coaxial new outlets and leaky hose bib
I enjoyed having them do the work however they have laxed in their workmanship -
I had wanted the hose bib fixed for my outside faucets and it's was dismal failure of $690. It continued to leak and warranty had already passed. I had used the warranty a few times before thought . The guys who had came for original work were they ones who come for warranty work too.

Good news is I got another plumber put in a whole spiget and resolved the leaky hose issue for $378 includes parts and labor.
.

Candice D.

04/06/2016 12:00:00 SA

My electricity/power on one wall wasn't working to include my refrigerator. I had to go into the office. I ended up calling Michael & Son's at 3:30 PM and spoke to a rep, who escalated my call. The service techs showed up at 4:30 PM and called 20 minutes proper to arriving. Olman and Roberto were great. They placed mats outside the door and covered their shoes and explained the pricing before doing the work. They cleaned up behind themselves and sent a follow-up card in the mail afterwards. I was in a pinch and they showed up within the hour! I'm most grateful. I would recommend them. It's not inexpensive but the work was done quickly and efficiently.

Al S.

9/21/2017

My plumber Victor G was really good. He was thorough and very informative.

Melissa F.

6/15/2017

I called to have a leak fixed in a shower. He was on time and very professional. While fixing the leak, a pipe was broken. Bill, the technician was knowledgeable and very helpful in trying to replace a piece of pipe without cutting drywall. He troubleshooted and was able to fix the problem.

I was happy to deal with Bill and will call him in the future. He is a great asset.

I gave 4 stars for the price of parts and labor being extremely high (overpriced) and the fact that this leak was discovered by another tech being at my house earlier in the SAME day but couldn't fix it. He said he didn't have the parts! He was here for a plumbing issue but didn't have plumbing parts?!? I did spend a total of 8 hours waiting for two techs and the fix time.

Elizabeth S.

6/14/2017

I needed to have a water spigot moved on the side of my house, the previous one was hard to get to. Ben showed up gave me a price, yes it was expensive however it was something I needed to have done. He was very professional, explained what he was going to do, he had to move stuff around in the basement, he put it all back and vacuumed up the dust left behind.

S K.

2/28/2015

When our furnace went out during one of the coldest weeks of the winter, the company was able to come out within hours to inspect it and see if a repair could be made. Unfortunately, the furnace was way past its lifespan, and it was clear that we needed to replace it. This was on a Thursday. With a very high volume of people experiencing furnace problems, it looked like the earliest they would be able to come in with a new furnace was going to be Monday. With temperatures falling into the single digits, it looked like it was going to be a challenging 3-4 days.

With several phone calls, our repair technicians were able to secure an appointment for the following day for a complete installation of a new unit.

On Friday, the installation team of Elvis and Favian actually showed up earlier than their scheduled time. They began work promptly, and within about 3 1/2 hours the new unit was installed and working. They were extremely personable and professional and we experienced no issues with any part of the process.

We were very impressed with the fact that this company was able essentially to be out within about 24 hours to replace our furnace. They explained all of the existing options very thoroughly and we ended up with a unit that was much more efficient, and more appropriately sized for our home, than the previous one. Replacing a furnace makes for a VERY expensive day, especially when you aren't anticipating it, but they managed to make the process a little less painful with their level of service.

I think the only reason we are giving 4 stars instead of 5 is the fact that we wished we had a few more financing options or unit options, but this is a company issue and has nothing to do with either of the excellent crews that came out to us.

Jeff R.

9/15/2017

My daughter needed the gets of her toilet replaced and a new shut off valve. M&S did the work in less than an hour -- the bill was $562! When I called on her behalf I was told they charge by the job, not parts and labor. They should have had on a mask and a gun. Way over priced.
They did give her $25 credit. Cannot recommend them. Word of advice - get a plumber that charges parts and labor NOT A FLAT RATE.

Tony L.

9/19/2016

Michael and Son Services was hired by the seller of my home to complete home repairs as a part of the home purchase agreement. One of the items they repaired was rotted wood in the roof. This involved completely stripping down a section of the roof: removing shingles, felt paper, plywood and replacing.

The problem in their repair was not apparent until the summer storm season arrived. One evening my wife pointed out to me a wet spot in our ceiling. I went to the attic to inspect the area. Upon lifting up some insulation I found the underside to be soaking wet and mold ridden, yuck! Knowing that I needed evidence to prove that the leak was coming from the repair, I sat and waited in my attic each time it rained until finally a few days later, in the middle of the night a major storm hit. Water poured down through the middle of the area of their repair. Upon closer inspection, I could see that no underlayment was used under the shingles. This didn't seem right so I started reading the Virginia State building code and discovered that this was a violation of the code. Prior to spot in the ceiling, this error was not apparent because this is a layer of material that normally goes between the shingles & plywood. Once installed, it is hidden from view. Unfortunately, I did not pay anyone to babysit Michael & Son during their repair to ensure it was done properly.

When I contacted the company it took me 3 days to get the right person to call me back. Each time I spoke with a customer service person they were friendly, professional, apologetic but ultimately not helpful. Finally, when I spoke with their representative (who had been in charge of the original repair) he initially told me sorry, my boss says no warranty. I asked for his bosses contact info thinking that once I explained myself and pointed out that the work was not done per code nor per standard roofing practices, that they'd see it my way and we'd come to an understanding that both sides could agree to. The representative refused to give me a telephone number and refused to have his boss (the owner) call me to discuss. Instead he only gave me an email address. That's fine, so I sent an email pointing out what I mentioned above, highlighting the code violation and the resultant damage.

A few hours later I received a call from the same company rep saying that he would come and look at it. Once he came and observed their mistake, he agreed to fix the roof and the subsequent insulation and ceiling damage. Great, I thought - cooler heads prevailed and this must be a reputable company after all. I insisted that only a licensed and insured roofer do the roof work to which they agreed. After several weeks of phone tag, and the roofer being busy, my roof was finally re-repaired. This time properly.

No details as to the process for remediating the ceiling damage and mold were discussed. I have 4 children ages 6 down to 6 months so I am extremely concerned about them getting sick from the mold (see photos). I decided to call Michael & Son Mold Remediation to come out and give me their opinion on the mold - is this dangerous or not? What is the safe way to remove the damaged moldy drywall, etc? The M&S Mold Remediation specialist came and provided an estimate and scope of work. I forwarded this to the Michael and Son representative explaining that this is the manner in which I expected him to handle the potentially toxic material as recommended by his own company.

To my shock & dismay, he called me back later that day, upset that I had gotten Michael and Son involved. What?! And that he would only fix the roof and that I would have to file a claim with my insurance to fix the rest of the damage. I asked point blank so does this mean you are going back on our agreement that you would fix the damage caused by your bad repair? He could only say that now since I had gotten his mold guys involved I had to go through my insurance. I explained to him that my insurance deductible is $1,000 and that mold remediation is not a covered service. He had no reply and the call ended.

Now I stand holding the bag to repair ceiling damage, remediate mold, and replace insulation all caused by an amateur repair done by this professional company that makes the following promise: Our promise guarantees that if for any reason you are not 100% satisfied with the service you received, we'll do whatever it takes to make it right. As the saying goes, talk is cheap. Now I will likely be stuck with $2,000-$3,000 in repair costs.

Let me add, that although M & S initially agreed to make me whole and repair their mistake, I never received a word of apology from their rep nor even a response from his boss (the owner) who I had emailed. They gave me impression by their attitude that they acted only because a savvy consumer caught their misdeeds. And now....

Learn from my story and find someone with integrity to do your work

Hanna C.

01/10/2018 12:00:00 SA

Charles Robinson is AWESOME - he really went over and above to help repair our broken pipes. I would highly recommend Michael & Son Services after our great experience.

Werner H.

01/08/2018 12:00:00 SA

On Friday, after waiting two days for their visit their technician came to fix the heat unit. After a quick examination he concluded that the problem was the filter and recommended buying disposable filters. After following their advice, nothing happened and my family had to freeze during the weekend. I message and called them on Saturday but they did not answer. I finally got to talk to Maurice today (Monday) who was supposed to give me a solution but he didn't even listen to the problem. He just transfer me to an empty extension to leave a message, AGAIN!

Mohammed F.

3/29/2019

I saw the add on TV for this company. I called them for a minor electrical work. I saw their work I will never call them again. The guy fake the work. This is not good company.

Moe M.

12/10/2016 12:00:00 SA

Had a terrible experience with them. They caused a water leak as they were fixing my 2nd floor tub faucet. After calling and complaining, there was no follow up and the person on the phone was unfriendly and dismissive. I thought by paying more i would get better service, not the case here.

Joyce G.

01/04/2018 12:00:00 SA

I received service for a clogged drain in my master bathroom. The first technician worked for 10 minutes with a hose which was operated by a machine. He ran the water in the sink to demonstrate that it was draining properly. The charge was $365 which I thought was outrageous. One week later the clog was back just as bad as it was originally. The company sent a different plumber Sherman to correct the problem.
Sherman worked on the clog for more than 45 min. and assured me the problem was fixed. It has been one month and the sink is still draining properly - thanks to Sherman! I was grateful that the company was willing to rectify the problem but will never again call on this company for any of my plumbing or heating problems.

Carlos R.

02/10/2017 12:00:00 SA

They miss diagnosed a plumbing sewer line issue at mine and elderly Moms house. Predatory practices to the elderly. I spent at least 700 bucks more than what another plumbing company would have charged. Calls to the Plumbing supervisor were as if he didnt care and his customer service attitude was very poor.. They give Plumber and contractors a bad name. Fleecing is what they do..Their quote to repair what they advised was wrong was astronomical high priced than their competitor and totally wrong what they thought the issue was.

Beware of the overpricing. Always ask about the pricing before they start any jobs for you.
They want to stay in your house all day and find things that are wrong and jack up the price.

Michael J.

10/18/2019

They advertise (ceaselessly) unplug most any drain for $99 I called them to unstop a toilet that could probably could have snaked myself with with another try. They said it would an assessment for $85 and I agreed. two people showed up and I was told that the second was there for OJT. They were in the house for less than 15 minutes, including getting the equipment out of the truck. When they finished, I was presented with a bill for $200, including an hourly rate for two people! Like an idiot, I wrote them a check. When I called to complain, I was told that a manager would call me back in 2-3 business days! Apparently the customer service phone line is not empowered to take down complaints.

Sonja T.

3/22/2016

What a disappointing experience.

I had a problem with a bathroom ejector pump. The technician arrived on time and seemed knowledgeable. He could not repair the problem, however, and instead billed me $285 for the visit with the promise that he would send me (a) a quote to repair the pump, and (b) an alternate quote to replumb the lines to eliminate the pump, which the technician ballparked at under $3,000.

I never heard back from him, so I called the office the next week. They said they'd have the technician call me. He never called, so I kept calling. A full week later, an assistant from the office called me with a quote of $2,700 to replumb the lines to eliminate the pump. I asked what was in the scope of work and she didn't know. She had nothing in writing and was simply told to call and tell me $2,700.

Later that day the original technician called to say that the $2,700 verbal replumb quote was being withdrawn, and that I would get a call from a manager. Of course, I never heard from the manager, so next day I called the office and demanded to speak with any manager. Anyone at all who could speak for the company.

I was able to get a manager to come to my house to review the project. He said he'd provide me a quote for the replumbing but that the verbal $2,700 quote was inaccurate. He left, and I did not get the quote (of course) so I called there several days later and asked to speak to the manager.

Finally today I got the quote: $7,200. My jaw dropped. They clearly just threw a number out that had no chance of being accepted.

So here lays the sum of my experience with Michael & Son. The bathroom remains inoperable, as it has for well over 10 days. I've wasted an incredible amount of time and effort just trying to get them to return my call, or to provide a quote. And now I have to start from scratch getting this repaired by a real contractor.

Caveat emptor, Yelp users. Buyer beware.

Louis P.

11/28/2016

Needed a new garbage disposal that broke thanksgiving day. They came day after and looks like they installed low end badger 5 model which sells for 100 bucks. Had them clean secondary drain and replace collar to tune of nearly 600 bucks. Looks like new and unit has scratch on it, too. Way over expensive

Heywood J.

10/22/2018

I hired them for Plumbing work that was going to rely on electrical work, all planned out. Electricion comes AM Plumber PM, they callled to rescshedule Electrician for late day..umm He was key to Plumber. In the end they never called, and never showed up anyway, so The 1 star rating is because my 2 jobs were only worth a couple thousand , apparently not enough for them to bother with

Autumn W.

7/20/2018

I had to contact City Council in my district regarding my experience. An investigation was initiated by the Baltimore City Office of Demolition and Construction. Michael & Son did not obtain all of the proper permits necessary for the project. This speaks to their lack of professionalism.
They are now required by the City to remediate the damage. Their blatant obstinance regarding this matter is troubling. It's a shame local government needs to get involved to make a company do what they should have done in the first place. Details below:

Starting the week of 6/10/2018 technicians from Michael and Son started to repair my sewer main. They did not install the sewer clean out in the correct location the first time they came to do the repairs, and had to return to fix their mistake. Upon their return they installed the sewer clean out on city property. In the process, they damaged the sidewalk in front of my home, the stairs leading down to the street (on a hill used by the community that is not my property), and the railing on those stairs. A neighbor saw them hit the stairs and the railing while performing the work. Michael and Son acknowledges that the condition of the property is unsafe. They did not inform me that the city property in front of my home would be damaged, and they refused to repair it unless I hired them again to perform the repairs, claiming that they were not contractually required to do anything other than plumbing. I had to ask Maurice N. to stop responding to me and contacting me with messages telling me they would fix the sidewalk for an additional cost. I've also had to block him on Yelp because he ignored my request. In addition to destroying the sidewalk, stairs and railing (city property that I am not responsible for repairing). Technicians also removed my neighbors gutter clean out and did not put it back in the correct location. I was assured that they would reconnect it. They never informed me that they would need to damage the property to install the sewer clean out, and the unsafe conditions were left for my neighbors and me to find. During the time they performed their work I was also left without properly running water for 3 days. Water would either run out brown or didn't run at all. This is by far the worst experience I've had working with a company.

Roy S.

2/17/2014

My furnace broke right before our last snow storm and I was without heat!!! Called several companies for estimates and Walter came out and really made a good pitch. He wasn't slick or trying any games, he just told me what I needed and made a good case for why they should do it.

They would have come next day but we had a blizzard so they came the following day and set up my new furnace and a new ac. (Both were 30 years old)

I got a good deal on the two new things and they put in the chimney liner which other companies wouldn't do. Their customer service is very responsive also.

I held out for a free duct cleaning also!!

Casey H.

08/04/2020 12:00:00 SA

Michael & Son was very responsive when I requested a quote to clean ducts and address growth on a HVAC system. They came out and presented several options. I chose the option I wanted to go with, they came out, provided service and left. I was not in the home at the time and did not have a chance to verify work. Soon thereafter, I opened my HVAC system and discovered they did not clear the growth out of my system whatsoever. I called Michael & Son to address the fact that they never completed the scope I'd hired them for. Of course it had to be escalated because the people that will actually answer the phone do not have the authority to do anything about it. I had a call escalated NO LESS than 6 times but NEVER received a call or email back. To date, I have yet to hear from anyone from Michael & Son about completing the job they started yet everytime it was escalated...apparently into a black hole.

Jamie R.

04/07/2019 12:00:00 SA

I had an irritating problem with 4 of my lights on one circuit going off without reason and then coming back on. The electrician was not able to meet the 4 hr window today I think the company had him all over the area so instead of 8 to 12 it was 2.30. So I was not happy. But when Celso did show up he was very professional and pleasant did a good job of telling me all of the issues as well as fixing the problem. So for him I would give 5 stars.

Laura P.

02/08/2016 12:00:00 SA

Spend less money on your superbowl advertising, and more money on getting technicians and training for your employees. I called about an urgent leak through our ceiling on a Sunday and the customer service rep said they would put me on an urgent priority list and would call Monday with what time they would come, but that they would be out Monday. When I called twice to follow up, I was told that they were already scheduled and I was on a wait list. Wait for what, my ceiling to collapse? I asked to speak with a manager and they said they would try and see if they could fit me in but to look at other options. Which I did, and thankfully found an incredible new plumber. They finally did call back later in the day but by that time I was fixed.

Tim Z.

8/22/2016

if you can't, we can't either

I believe Michael and Son just did a terrific job to demonstrate what too big to manage means.

The previous homeowner had a intelligent thermostat installed at the property by Michael and Son together with the installation of the furnace. When I took over the property, I will need Michael and Son to set up an online account for me in order to use the thermostat. I first called their customer service on 8/18. Customer service could not answer this question but instead told me to email another department and indicated that I should get a response by the next morning the latest. By the end of the next day, no responses from Michael and Son and as such I made my second call. As expected, customer service seems to be clueless regarding my question and told me this should be handled by HVAC department. When asked to provide contact information for HVAC department, customer service told me that the HVAC department does not have contact info and all they can do is to leave a voice message internally and the HVAC department will get back to my request. Today, 8/22, I made my third attempt, after receiving absolutely NO responses whatsoever, by trying customer service with my finger crossed to hope that miracle will happen. Well I should not have my hope set up too high - again all customer service can do is to leave a message to HVAC department and nothing beyond that. They could not even tell me when I should expect a call back. All I can do is just to sit and wait. This time I insist to get a contact number so I can talk to the HVAC department directly. Here is the response I get we only do internal extension and thus there is no long number that you can call..

At this point, I have nothing I can do but just sit and wait that Michael and Son could somehow call me back to set up an online account access, which based on an ordinary people's common sense would only take no more than 15 minutes. I have to admit that Michael and Son is a pretty big company in this area for HVAC services, however this is the exact reason I tend to avoid this type of large companies - they could not get the smallest and simplest request fulfilled for the customer.

Update: (from one start to four stars)

Since my original post, the customer relationship department of Michael and Son has reached out to me and get my request fulfilled within 24 hours. A big shout to Maurice who has been staying on top of the issue and providing timely update to keep me in the loop. The four stars review is based on Michael and Son's service since the original post and experience. This is the service I was looking for, however it would be great next time that customers could receive such services without using this much efforts.

Lucie G.

6/30/2018

Buyer beware. Michael and Sons are con artists and sent a plumer for a backed up sink who barely spoke English and changed his story and price several times. I was quoted over $500 and when I went with a small business I paid $185.Quite difference. Michael & Sons are overpriced and dishonest.

Bob K.

9/18/2019

I made the mistake of signing a service contract w/ Michael & Sons and used them for several jobs - HVAC, plumbing, electrical. I dropped them once I realized they WAY overcharged me for everything they did - often twice as much, or more, than other perfectly competent contractors. One of their technicians even admitted to me they charge high prices. In my opinion Michael & Sons is only for dummies - meaning people who don't do explore options and are willing to over-pay for services that other contractors would do for much less.

Scott P.

8/26/2016

Overpriced. If you bother to calculate their hourly rate based on the charge and how much time they spend on the repair, it runs about $750-800/hr. (They will deny that, but it's not hard to look up part prices and do the math. Math doesn't lie.)

Of course they just look in The Book and point to this repair costs this much, and hope you can't do math quickly enough to challenge the price.

On an earlier visit they listed a large number of repairs/replacements/maintenance I needed to do following a courtesy inspection, all of them woefully overpriced and none of them actually needed (confirmed by sub-contractors I know but who aren't local) and all of them overpriced. I shouldn't have given them another chance.

Oh, and then there's the $450 for an annual service contract because it will save you money (no, at 10% off it will only save me money if I need them for more than $4,500 worth of work each year) and because I get a free courtesy inspection (a chance for them to find unnecessary work to charge for).

Dishonesty and overpricing. Nice traits that Michael passed on to Son. I only give them 2 stars instead of 1 because they are not alone--it's a business model adopted by most of the big companies.

Pat B.

6/19/2018

Worst company we have had to deal with since moving into our new house and completely dishonest. Charged an $89 fee to evaluate our issue and leave to setup another appointment because they needed to get the part despite the fact that we fully explained we needed a 25 amp breaker installed on our panel. Technician said that the $89 fee would go towards his return visit to install the item but then refused to on his return visit because only items to be installed on the truck go towards that fee. So completely dishonest. Also, technician did not show up during his 10-2 window because the appointment was not in their system and only showed after we called after waiting all day. Over $200 to install a 25 amp breaker is highway robbery and taking advantage of people.

Sandy G.

6/18/2017

The absolute worst customer service ever! We had a major plumbing issue today so we placed a call to our area Michael & Son. The dispatcher was clearly told we needed someone out to our home today (we could not flush our toilets) She said someone will be out today but she could not tell us what time (this was at 10:30am). The service technician called and said he would get to us between the hours of 4-6pm because he had two other jobs. My husband waited all day and 6pm came and went. He called the service techs phone number and left a voicemail at 6:30pm. At 7pm I called the main number and talked to someone and they needed to place a dispatch to the tech. I waited on hold for ten minutes only to be told they would call me back. After waiting another 45min my husband called back. The customer service rep said our service tech had an emergency and couldn't come but don't worry.....I dispatched service tech who was over 2hours away. (Which would have been 10pm) Why didn't we receive a call when our service tech decided he wasn't coming because of an emergency? We wasted the entire day waiting when we should have gone with another company. The customer service rep had nothing to say but sorry
The poor communications & customer service is unbelievable, We will NEVER use this company! (Especially after waiting 10 hours for nothing)!!

Sean M.

09/12/2020 12:00:00 SA

Had these clowns come in to unclog a toilet as my son dropped a chip clip in there. Simple task one would think. The guy finally I'm clogs it but the water flow was weak and it used to be strong. Then he tries to sell me a toilet after calling his super repeatedly which I found odd. Tells me it needs to be replaced since the water flow is weak and starts showing me brochures. Anyway, guy leaves, and of course the toilet gets clogged after the very first use so I call them and schedule an appt from 8-10 am that following Monday. No one showed up so I called to see what was up just before 10 and they tell me the handyman is at the shop with a flat tire issue and will be there in 60 to 90 minutes. 2 hrs go by, a no show and not one call from them, so I cancel my appt and ask that supervisor call me to talk about refunding my 208 bucks. No return call after 2 days so call back and they promise a callback by end of day. Still nothing. I call back again and same scenario plays out. I finally called again, 2 weeks after service, and after much research I am told that my was refunded. Nice management. Nice customer service. You will be our of businesses within a year, or at least they should've. Don't call them they are salesman trying h to screw you over and they also try to convince you to buy their service plan. Yeah, where do I sign up. You can't even unclog a toilet but want me to sign up for an expensive service plan with you, lol. Anyway, handyman came, charged me 25 bucks today to unclog, took him 3 mi utes and water flow stronger than ever. Stay away!!!

Karen C.

1/16/2019

So after being asked to contact Maurice regarding the problem with my non working 6 year old $1,800 water heater. Mr. Maurice lets me know that parts are only warranted for a year. And that I would have to pay another service fee to have them come back and look at the work they installed a year earlier. After letting him know i got another plumbing company to come out and fix the 6 year old $1,800 water heater. My question to him is what kind of company cant vouch for the parts they purchase. He could not answer me to my sarisfaction. I let him know I'll continue to post online to warn anyone i can to avoid Michael and sons. Seek out family friends, and neighbors for recommendations for plumbers. Dont assume because they are a large company they must be reputable. This company is not and odds are you will pay an arm and a leg then they will find away to ask you for a kidney or lung.

Michelle K.

08/07/2018 12:00:00 SA

If I could give zero stars I would.

Blower went out on our A/C over two weeks ago. It took a week to get Michael and Sons out to look at our unit. They diagnosed a broken motor. No surprise there. They asked if we wanted to order the motor since they didn't have it in stock. We said yes and gave them my phone number asking them to please call us so we know what the cost is going to be. I asked about the timeline and the tech said the item would probably arrive on Thursday (it was Monday) and they could install it within a few days after it arrived. Ok. A week and a half of no A/C...not great, but okay. My kids are tough we can make it. We don't hear a word through the end of the week. My husband checks in several times, each time Michael & Sons had a different story. We'll call you back (nope, never did), It's been ordered and still awaiting delivery (ok, when will it be here...no idea), etc. Tuesday morning My husband checked in again. He called to tell me that they would contact me within the hour. Two hours later I got fed up and called them. Had to go through three people to find out the part had never been ordered in the first place. I asked what they thought about their customer service...two people said 10/10. I was livid. Apparently they couldn't care less about their customers. It was 90 degrees in my house with three young kids and they made no effort to help us. Fine. I was quoted 2400 dollars for the part and told that it would be here in 3-5 days and installed shortly after that. Almost three weeks with no A/C in August in VA. I told them if they couldn't get it in and installed by the weekend, they were going to lose my business. We had used them several times before for electrical work, handyman work, and plumbing issues each time the tech was either late, no shows, and definitely no calls thirty minutes before they show up. I'm definitely telling all my local friends NOT to use these guys.

As an ending to my tragic tale of woe, I called 495 HVAC. Within an hour and a half they had a tech at my house (on time), they diagnosed the issue (broken motor), and they had another tech show up at my house with the motor 3 and a half hours later. Working A/C within 6 hours...all for 1700. No question 495 HVAC was top notch! My kids cheered the tech!!! Lol.

Charles M.

01/12/2018 12:00:00 SA

Michael & Son are simply the worst experience I have had in this area as far as customer service and prices. I do have a home care agreement with them that is supposed to give me preferential services and pricing but it is clear that is is simply a rip off. I wish I could go lower than 1 star.
10 days ago I called for a trouble shooting of a small power outlet behind the refrigerator since it stopped working. The technician came and it took him 3 minutes to fix the problem. It was jut a loose
power cable needed to be screwed properly. For that insignificant work, I was charged $ 180. As a long time client and a home care account member, I found that totally outrageous.
There is no way for such a minor fix, I should have to pay that much.
I was very disappointed in that experience and I related this to a manager this morning over the phone.
Unfortunately, that was not a good experience either. The manager in question was rather patronizing and not very customer oriented.

The same week though, on Wed Jan 3, I had to call them back for my HVAC. It stopped working in the middle of the cold front. Again despite being a Home care customer, they told me they were already booked and could only come the following Monday, 5 days later even though I explained it was an emergency and that I could not stay around w/out a functioning heat system. That was to no avail.
I asked them what is the point of having the Home Care package since it is suppose to guarantee a immediate attention from Michael and again no satisfactory explanation was given. I finally called a smaller local company, they came the same day and fixed the problem. Since then, I called and emailed Michaelandson to express my dissatisfaction, but never heard back from them. They should have the decency to return my Home care payment, since it is obviously has no use. They basically harassed me last year to renew this contract promising me an immediate response to any emergency but when it happened, they basically were a no show.
I will never use them again and advice any potential clients to stay away. This is a absolute scam. Reading the comments on Yelp, I am realizing that I am not the only in that predicament. Awful company and services.
PS. Now the manager is replying and saying that the review is not accurate when I simply stated facts. They sold me a loyalty home care package but when their help was needed, they could not come not before 5 days!! Great service!

David B.

11/23/2015

Absolutely horrible customer service. It's one thing for a contracting firm to genuinely get behind on completing projects, but its another thing all together to be downright negligent in thoughtful communication. Michael & Son was scheduled to provide a paid estimate for a lighting and HVAC project at my home today between noon-4pm. I went through the trouble of having a family member stay in my house from noon today.until 5pm. A complete waste of my family's time waiting for 4 hours and then getting a call from the technician at 5:15pm saying they were just going to begin traveling to my house. It takes a lot of audacity for a company to ask anyone to wait on them for 6+ hours!!! Not only were they completely negligent in communication, I had to pull out of meetings at work to call them and try to get them to at least be proactive about communicating. Needless to say, a company that can't communicate and deliver on providing an estimate deserves none of my business.

M&SS - Please get your act together and be a reliable service provider.

Debi H.

1/16/2018

We came home at 8:30 pm on one of the coldest nights of the year. Our gas boiler was not on. Frantic to find someone to come out on a Saturday night, I called Michael and Sons. A technician came out at 11pm and diagnosed the problem as the Honeywell smart valve. He told us he could not get the part until Monday and could not repair until Tuesday and that the charge would be $850.00. He charged us $169.00 for the diagnosis. The next morning Charlie from Maximum Mechanical called me, he had gotten my number from the Home Advisor. Not wanting to be out of heat in 12 degree weather, I agreed for him to come take a look for $89.00. Within 15 minutes he diagnosed the problem as the ignitor and spent the next two hours trying to get the part on a Sunday. He repaired my burner and charged me a total of $431.00. I had not received any invoice from Michael and Sons for my $169.00 at that point. I called the technician from Michael and Sons and told him that his diagnosis was incorrect and that I already got it fixed, he asked me what it was and I told him. Shortly after that I received the invoice from him and in the future recommendation section he wrote the ignitor. On Monday I called Michael and Sons and requested a refund, I spoke with Jejomar Untalan, who told me to fax him the invoice from Maximum Mechanical and he would see what he could do. On Tuesday he called me and told me he was not going to refund my money because the technician had put the ignitor in the future recommendation section. SHAME ON YOU!!!

After I posted my review, I received an email from Customer Relations Manager Maurice Noori, from Michael and Sons, who assured me he would refund my money. So glad to see a big company like Michael and Sons do the right thing, not the norm in todays climate. Thanks so Much Maurice.

Allyn N.

11/23/2015

If overpriced service to pay for all their TV ads makes your day, this business will do 4 u. Don't believe me? Just look at the other 1 star reviews. Guess what? Same sentiment. My experience: $600 for a simple garbage disposal. And that was 2010.

To add insult to injury, the Michaels installer tossed the wrench that frees the blades when they get stuck. To discover this took 3 more service calls for an additional $350. Grand total: $950 for a lousy garbage disposal.

Michaels just made the daily double: poor service and ridiculous price, a truly unique accomplishment. Anyone up for a trifecta? You just might get it using this company.

Don't just walk, but run from this company. Just watch where you end up. Might be just as bad or, if possible, even worse. Out of the frying pan (Michaels) and into the fire (the alternative).

Damien B.

02/09/2018 12:00:00 SA

If I could give them no stars I would. It's a year later and $8000 later and I have a HVAC unit that only heats and cools half of my house. I have called the numerous times and they keep sending out a technician and everytime a technician comes out he tells me that they need to send the install department. So nothing happens and I call again and they constantly tells me a tech needs to come out and I tell them that a tech has been out here 3 times already and I need the install department and I don't want to waste my time or your techs time by coming out again. When I ask to speak to a manager they are never in the office, well so says the person on the phone. Not only does the HVAC unit does not work, the install was shitty and cause a lot of water damage to my home and also mold growth. Yes they cleaned it up and treated for the mold all for free, as they should have since it was their fault. Even that was a pain in the ass to deal with. I called 5 times for them to come clean my carpet and replace the padding that was messed up and that was 7 months ago and guess what, it still hasn't been done. A customer should not have to call an establishment this many times to fix something they messed up. This company is one of the worst companies I have had to deal with, yes even worst than Comcast.

Michael S.

01/02/2015 12:00:00 SA

These guys installed a dishwasher purchased from Lowes. The tech, Tumen, was on time, quick and very professional.
After the installation of the dishwasher was complete and the tech left, the disposal began to leak, possibly from the installation of the new dishwasher.
I called M&S and they made it right. The same tech came back out again after a few hours, checked it and stopped the leak. He could not tell if it was a direct result of the dishwasher so he removed then re-installed the disposal and stopped the problem.

I recommend using these guys and will use them again in the future.

Darlene K.

6/16/2014

I would not recommend Michael & Sons for HVAC services.

I am very disappointed with this company. Repairman informed me I would need to replace my AC unit, which would have cost me around $11,000 (my loft has a commercial AC unit).

I scheduled an appointment with Con Aire for a second opinion. The Con Aire technician immediately identified the problem and had it repaired within two hours.

Nate S.

5/21/2019

Not for mold remediation!

The estimator came. A few days later I received an estimate, which, at 1st glance seemed very detailed. Upon looking more closely, I found inconsistencies (e.g. I figured 24 linear feet of wall to be removed, but inventory indicated 19' of baseboard removal, 33' of tackless strip (?), 124 SF (15.5 LF) of paneling, 184 SF (23 LF) antimicrobial agent, so I sent an email questioning these numbers and a few other things on the inventory. (No big problems with this company yet.)
At the same time I sent an email to Michael & Son, I sent similar emails to other companies that provided estimates for the same job. All got back to me the next morning, but not Michael & Son. I called them that afternoon, since I needed my mold problems resolved ASAP. After waiting for 15 minutes on hold, the receptionist told me that the manager was answering my email at that very minute.
That was 6 days ago. I've heard nothing from these people. The remediators that I did hire came and did the job this morning.

George D.

5/14/2019

I think they are fine for routine stuff. If you get them to install something, they'll do it, and it's expensive, but they'll work with your schedule. And then the risk is that they'll say, you need to do something else before we get the county inspector out here. but we can help with that! But that is a different department and costs a lot more money. So be specific up front and don't rely on them just to let you know pitfalls and inspection requirements up front.

T B.

12/18/2017

UPDATE: The manager sent me an email saying you gave us one star because of our diagnostic fees? I replied absolutely. Who charges a non-refundable diagnostic fee for a CEILING FAN? I easily got quotes from other vendors over the phone without fees--my ceiling fans are installed and working perfectly (and have been for months)! Not sure how my honest review will be flagged and removed, but good luck!

Eric C.

01/01/2016 12:00:00 SA

The problem with Michael and son is they don't pay there techs a hourly rate. There paid on commission only so that means the more they sell you the bigger there pay check is. That is poor business practices. Makes the employee a sales man and not a service tech there for you can't trust that your getting a honest quote or repair. Go with a company that gives up front pricing and pays there techs a hourly rate. These are question you should ask and have the wright to know.

Audrey I.

07/02/2018 12:00:00 SA

Horrible customer service. No service at all. They cancelled my original appointment the morning of and then didn't show up in time for the rescheduled appt the following week. When I called to cancel the no-show appt, had to wait on hold for 15 minutes! Awful, awful, awful. Use another company.

Bex C.

11/06/2015 12:00:00 SA

The guy that came to fix my furnace last weekend was great.

Today I scheduled to have a drain cleared and an estimate to move a couple of ill place pipes in my laundry room. I got a call at 5 saying someone would be on their way in 30 minutes. I raced (in beltway rush hour traffic) to get home before they go to my house just to get a phone call at 5:25 that they didn't have someone to do the estimate available and the person coming to unclog my drain was running late, but he would be on his way. I rescheduled the person to do the estimate for Monday evening and was told the person to unclog my drains would be calling me.

I got home at 5:25 and a technician called me and asked with the problem was. I tried to explain and he kept cutting me off. He said he is the night guy and that's not what he does. Do I want him to come out. How in the world am I supposed to know what he does or does not do? I told him not to bother, I don't need someone working on my house that doesn't want to be there.

I hung up and immediately called the office line. I ended up on the phone with a manager and an operator, I was told that person does main lines, not house lines, whatever that means, and there was a guy coming. He is in Montgomery county at a job, but he would probably done in the next couple hours. Great, I can run to the store and be home in an hour... It's now 10 pm. No word from anyone.

I called again just now and was told I am still on the schedule for tonight.. It is after 10 pm and you think I am going to answer my door for anyone, especially a stranger? Are you serious?

I will not use this company again and I would not recommend them to my worst enemy. I have never had a service company treat customers with such a lack of disregard in my life. Not to mention the fact that I have been left sitting here for the last 4 hours with no communication at all.

After I wrote my initial review, the service tech called me... at 1 a.m. Yes, you read that correctly... the service tech wanted to come to my house, at 1 a.m. and clear a drain. At. 1 A.M.

Michael C.

4/18/2019

They wanted to charge me over $800 for two small jobs. I went to a local handyman and got the job done (to my satisfaction) for less than $300. Ridiculous. I won't be giving them a second chance.

Al S.

04/09/2017 12:00:00 SA

I have call this guys on a Sunday and happy to hear they are a 24/7 service and can repair a simple wall light switch for a $69 visit. Which to me seems ok, for its a small job. I chose the 12-4pm wait and hourly check up and said I was next in line and after waiting up to 4pm. they called to cancel to say they got a family emergency. How creepy lame is that excuse is that for wasting my whole day waiting. Most logical explanation would be that they decided at the end of the day, they made enough money from other folks creeping their repair bill and they no longer needed a simple service call. I have had friends explained to me that they had similar experiences and some had incomplete calls. This guys are unreliable, and inconsiderate traders. I dont need folks like these in the future. I'd stay away from these time wasters.

Annie L.

6/28/2018

I recently had a great experience with Michael & Son, replacing my main level HVAC system. The Sales Technician (Vance) called half an hour before he came to my house, so I didn't have to stay at home waiting for him during the entire 4 hour window. When he arrived, he carefully measured our ductwork and number of registers, he was patient, he listened to our specific situation, and offered various options at different pricing levels for us to choose from. He then worked with me on pricing some more, and never did I feel like he was trying to overcharge me. Michael & Son also had really great financing options, better than the other two companies we had called and gave us quotes. Michael & Son ended up being the most cost-effective when compared to other quotes we received. But what really wow'ed us was that they were able to come the very next day to install the entire system! That is a true miracle during the summer seasons here in the DMV. The crew of three specialists, including a man named Dak, came the next day, they were efficient, communicative, and professional. I didn't need to lift a finger, they carefully moved my stuff out of the furnace room as needed, and they covered the floors to prevent any dust. When there was an issue with the amount of air going into the new system, I called Michael & Son right away, and they were able to come that day, diagnose the problem, and set up an appointment to put in a return vent. Throughout the whole experience, both Vance and Dak kept my husband and I in the loop as to what work needed to be done, and explained all the why's and how's that was involved in the process. Now my house is beautifully cooled, and I can enjoy my house again. I will definitely recommend the company and the people I had dealings with to anyone who needs their HVAC system replaced!

Rebecca M.

9/23/2013

Since posting my initial Yelp! review in June, I have had to deal with a near constant stream of phone calls from the owner of Michael & Son, Vance Shepherd in customer relations, and many many more.

Initially, I appreciated that they wanted to rectify their dangerous and not-within-code installation. The problem is that they couldn't have cared less about my situation while it was relevant. They only cared once it was made public.

They did someone out to my house to redo the installation for a 3rd time. The person they sent out was very professional. He did a good job. A job that should have been done the first or even the second time they were out.

The gentleman they sent out must have also been instructed to do an electrical check-up on the house. Though I am sure they meant this to be a nice thing to do, I was not prepared to take an electrician throughout my house for over an hour as he checked every power outlet and every appliance. By the end, he gave me a list of the things wrong with a house that they could fix. The to-do list came out to over $10,000. Some of the items seemed reasonable like replacing a cracked garbage disposal, but other items like a $7000 fire alarm system were shocking. I felt overwhelmed by the breadth of what they were suggesting I do. I declined all of the services.

Since that time, they have continued to call me on a very regular basis.

Until today, they never mentioned the review directly. Instead, they would call and refer to my total satisfaction, etc. They offered me box tickets to a Nationals game. I turned these down saying that we were out of town and that we wouldn't accept them anyways. They called me while on vacation in July. Upon returning from vacation, they again kept calling me. Now, I seem to be on the monthly call list.

Today, they called my husband and asked him directly about the review and if it could be changed. After, they called me and left a message saying that I had never left a follow-up to my previous review. Here is the update to the previous review.

You need to stop calling me.
You need to concentrate on front-end customer service.
Make sure that things are done well the first time around.
Do not resort to bribing people with Nationals tickets.
Do not resort to harassing people into changing their reviews.

Also, Yelpers be sure to check out some of the over 227 reviews that are not currently recommended at the bottom of this page.

Will N.

11/05/2013 12:00:00 SA

In August, I had contracted Michael & Son to replace two sump pumps that were malfunctioning. I had some reservations with how much the service cost but I wanted the work to be done correctly and have a warranty for the work. We had problems with our pumps in the past and I wanted to get a good contractor to do the work right. We all know that you get what you paid for.

The technician came out and he was very pleasant and very professional. He looked at all the issues and made his recommendations. He replaced both pumps and said we were good to go. We were very satisfied with the service until the storm came.

That weekend a large rain storm came and the new pumps that were replaced were smaller than what I had originally had installed. So they could not keep up with the rain and I had a small flood in my utility room.

I contacted Michael and Sons of my issue and within a week, I had spoken with the GM and the Plumbing supervisor. They send out a new plumber and replaced both pumps with larger pumps at no cost to me. While the plumber was there he also noticed that one of back-flow preventer was damaged and he didn't just replace the damage one but he replaced both back-flow preventers. He also went out of his way to straighten my PVC pipes so that there was less resistance for the pumps. When I asked him how much this would cost, he responded there was none.

My wife and I agree that we chose the right company to do this repair. Most companies would not have come back to repair the problems and for free. It was definitely the first time as homeowners that we have run into a contractor that backs their work with a 100% satisfaction from the client.

We definitely will go back to Michael and Sons for additional services in the Future.

Thank you Basim, Elias and Malcolm.

Mashari W.

5/30/2020

I had a poor customer service experience when I contacted Michael and Sons in response to an air conditioning issue about a week ago. When setting up the appointment, the woman who answered the phone informed me that the diagnostic/service fee would be waived if I agreed to proceed with the repairs. I also had a plumbing issue I wanted them to look into. Because of COVID-19, I communicated that I did not want more than one tech in my home at a time, so I scheduled the HVAC appointment on one day and the plumbing appointment on another. To my surprise when the tech came for the HVAC appointment he brought a tech trainee with him! They did have masks and gloves on, however I was not informed about the tech trainee and I had specifically requested one tech. It turned out that the thermostat needed to be replaced, however the lead tech only had one available in his truck and it was the most expensive option! I didn't like that, but I agreed to the install because I didn't want them to have to come back. When he quoted me the price, which was a little over $500, I asked if the diagnostic fee was deducted from that amount. The tech told me that the deduction of the diagnostic fee does not apply to HVAC repairs. Here again another surprise! I was also told that I would receive a copy of the warranty for the thermostat and a copy of the invoice. It has been over a week since the visit and I still have yet to receive these documents. There were too many surprises, poor customer service, and poor communication from Michael and Sons. As a female, I did not feel that I was dealt with fairly. As a result, I am writing this review and I cancelled my follow up plumbing appointment. I will be working with a different plumbing company. Beware folks!

Bear M.

5/30/2020

The only reason I gave them a 1 is they don't have a zero. They came out to do a precision tune-up on my A/C unit. The tech told me it needed freon, which would cost $400+ because it is R22. I understood R22 is being banned, so I agreed to have it done. After charginger the system, the technician and I got into a discussion and he thought the system was installed in 2013 basedan on the manufacture tag, when it was actually installed in 2017. Then he proceeds to tell me that I might have a leak, AFTER putting $400+ of freon. Later when I go to my msilbox, I hear this hissing coming from the unit. I all Michael and Son and explain the situation. They make an apt for the next day between 2 and 4. I call the company that installed the unit in the meantime. They come out and show me that the system in 91 psi, which mears the system is overcharged baded on the temperature outside yesterday. Today it is 4:30 pm and nobody called or showed up. I called them and they tell me the tech is behind and is actually behind on the appointment prior to mine. They could have at least called to let me know this. On top of thst, they had me down for another precision tune-up, nothing about resolving the problem they may have created or did not diagnose in the first place. It's not about the cost, it's about good customer service, professionalism, and doing good work. There is no way I would ever recmoment this company for HVAC work.

Pete H.

10/21/2013

We recently had several folks to come out to quote us on a rather large job to convert the house from heating oil to electric heat. I've seen several reviews that stated M&S was overpriced, but having gotten other quotes they were in the exact same area as other folks. So either we're getting screwed by any/all heating/cooling folks, or it's just in my case they were the same, maybe a tad lower. In any case, we ended up going with M&S because we liked the Carrier units they were going to install, the warranty that game with, and, frankly, we felt comfortable with Frank D., who came out to provide the estimate and answered all our questions. Mostly because he was fairly matter-of-fact and not sales-y.

Once we agreed to move forward they scheduled our work for a couple days later. That morning we had a small army of techs at our house to do all the work. I was fairly impressed. They were all very courteous (we jotted down some of their names: Glenn G, Ed G, Luis, and Favian). All very keen to make sure that they didn't track any dirt in the house, explained everything to us, and tried to make the experience as uninvasive as they could, since we were home with our boys that day. Overall, very pleased with the experience.

We did have some issues with the equipment. During the installation, they discovered the board on one unit was faulty and had to be replaced. Not M&S's fault, and they were out the next day to replace it. We also had an issue with a leak with a drip line that required replacement. Not as sure whether that was a Carrier issue or if something happened during installation. But...mentioning it in the interest of full disclosure.

Overall, pleased with their professionalism and promptness. Would recommend to others. For anyone concerned about $$$, I would simply suggest that I've found on any kind of work on your home, there's no substitute for getting quotes from multiple sources so you at least have a frame of reference.

Westley A.

12/08/2016 12:00:00 SA

I have used M&S on a number of occasions and have always appreciated their professionalism. This time I had a great experience with Erik Butler, who helped me with installing recessed lighting in my kitchen and family room. Erik explained to me all of my options and made recommendations based on his 20 years of experience. I never felt that I was being pushed into work that I did not want, but he helped me navigate through quite a few pitfalls that a less knowledgeable electrician might found through trial and error. It was a big job, but he was as diligent on hour 1 as he was on hour 8.

Al T.

3/13/2017

Five stars to Abdul of Michael and Sons. Handled our plumbing problems very professionally.

Sam B.

10/22/2015

Do not do business with Michael and Son Plumbing. Reasons: 1. Improper installations (rough-in piping and faucet) because plumbers had so much pride that they did not want to read the blueprints and manuals for proper installation. 2. Unethical, dishonest people who you do not want in your house. A plumber named Scott McConnell drew a happy face on my basement wall and unlocked my garage door by unscrewing the inside lock so that he could come into the site the next day easily. The manager of the plumbing division, Kenneth Heflin, willingly protected his plumbers anyway when I addressed Scott's behavior. All in all, unethical people are running this company.

If you want to have plumbers like that, hire this company. Otherwise, stay away!

Jeff C.

10/27/2013

To be clear, this is a two-part review. Fist for Michael & Son (M&S) Services Heater & AC services and the second for M&S Electrical Services.

M&S Heater & AC:
My wife and I had M&S representative come out to look at our ducting and HVAC system. I wanted to get the airflow to the second floor problem taken care of and find a way to heat an addition to the house that didn't have ducting.

The representative was very knowledgeable and was honest about costs. He was not pushy at all, though I don't think he understood just how novice we were about these things. He mentioned off-hand about split-units. In the end we eventually went with that.

The installers were magnificent and courteous. We had quite a bit of work done, they had to run a pipe the length of my house and into two other places. Due to my work schedule they had to start later in the afternoon-they wanted to start in the morning-but were still able to get all the work done in one day.

If I need the unit serviced or any other HVAC work done, I'll contact M&S again.

M&S Electrical:
My wife and I had a ventilation fan put in the guest bathroom. The technician had to cut a hole in the roof in order to install the exhaust port. The fan/light in the bathroom looks good works well.

The exhaust port in the roof, however, allowed water into the ribbed exhaust tubing when it rained. The tech did not put the flashing for the exhaust port under the shingles. When it rained, water got underneath and leaked in.

We called them to come out and fix it, but the technician was from the electrical side of the business, not roofing. We requested a roofer come out, but I was told that because the electrical department started the work, it was basically in their lane to handle. The same tech came out and did nothing to help the situation. Basically he just pumped as much sealant around the port as possible.

In the end we had the company that put on the roof come out and fix it.

I'd give the M&S HVAC department four stars. They had the work done within a week of us agreeing to have it done. Outsanding.

The Electrical department gets two stars. It's not really the tech's fault, he is an electrician not a roofer. I think the company set him up for failure by not allowing a roofer to come with him or fix the job.

Nick A.

2/23/2017

I'm in the middle of a terrible experience with Michael and Sons. The technician gave me a quote to repair a heating unit; it was a little high, but not outrageous so I prepaid (to take advantage of a small discount) and agreed to move forward. He didn't have the part on hand and said he needed to come back later. I got a call two days later to schedule the installation and I was able to schedule it for the following day. When the day came, nobody showed up. No call. Nothing. A day home from work wasted.

I called back to find out what happened and nobody seemed to know about the scheduled appointment. Whatever. I rescheduled for the following day and took another day off. This time, the technician did show up, but he brought an entirely new part. He said he was going to have to replace a component instead of patching up the existing part. Here's the kicker. The new part was about $600 on top of what I already prepaid. Nobody informed me of the change of plans or got my agreement to pay another $600.

The tech immediately saw that this was pretty shady and was able to get a discount on the new part. It brought the price down a bit, but it still wasn't worth putting that much money into a unit that will probably need to be replaced in a year or two. He then agreed to run out to a store to try and find a part to patch up the unit and complete the original plan.

He couldn't find the part and had to reschedule AGAIN. He was able to come back the following day, but I couldn't take another day off work so I wasn't around when the work was completed. Sure enough, nobody bothered to call when the work was done to explain the final solution. I called two days later and he said he wasn't able to get the part; he just fixed the system as best he could.

The system's working, but I paid a couple hundred dollars for a new part. The tech said a refund would be credited back to the account. I waited another day and didn't see a sign of a refund. I called back and a manager said he was on top of it and a refund would appear in 3-5 business days. I called back 8 business days later, after not seeing a refund. Someone else is now supposed to call me back with an update once they figure out what is going on...

This is probably the most disorganized experience I've ever had with a business.

Rene G.

08/06/2018 12:00:00 SA

It's a shame that a multi million dollar company has to treat an employeewith disabilities unfair. Seems they are going to get away with keeping some pay from me. Having to file a claim with the department of labor for some help. Bunch a thieves. Not the first time I've heard about them doing this.

Mike D.

6/24/2019

Short version: took my money for an estimate and then never responded to calls.

I paid the $69 fee for an estimate for electrical work, I was told about the fee up front so that wasn't a problem. Tech came out same day and issued the estimate on the spot. I called the next business day to schedule the work, said I'd like to make a couple adjustments, for example supply my own fan and delete 2 outlet replacements. Estimate was $4K, I was asking to delete about $500 of work/materials, so still looking to do about $3.5K of work. Office said I'd get a callback, didn't happen. I called again, was told it would take 6-8 business days to get a callback from someone who would be able to adjust the estimate. Tried explaining this was a quick estimate that was issued on the spot, didn't understand why it would take 6-8 business days. Was rudely shut down. Waited and no callback. I called back several weeks later asking for refund of my $69 fee, was told I'd get a callback, didn't happen. I called back again, it had been a month at this point, finally got thru to a very condescending manager, I started explaining the events and was very rudely shut down, refund denied. Got a further condescending email from Maurice (who spams all these reviews) after that call, I assume he was the person I spoke to, had a hard time understanding parts of the convo since he had me on speakerphone which is pretty obnoxious to start with. Email offered a $100 discount if I went ahead with the work (2.5% off, lol). Sorry bub, the time to offer to schedule the work was a month ago, I'm not going to do thousands of dollars of business with a company that can't be bothered to return my calls.

A K.

6/22/2019

I'm updating because the regional manager called me directly, and offered to send a senior technician to fix the problem at no charge. There was another snafu when the technician arrived -- he said he was only there to take photos, not fix the problem. We called the office, and this time they sent out a tech to fix the broken toilet. We are pleased with the work and happy to have our toilet functioning again!

Lu B.

4/17/2013

I can't speak on their work quality since I never got a consistent price quote from M&S... but I do know this: they are OVERPRICED.. overpriced like nothing I have seen.

We moved into our new townhouse about 2 years ago, and part of the house did not have cables. I have contacted M&S as soon as we moved in, and they quoted $600 to install 3 cable outlets. At the time I thought that was too expensive, so we put that project on hold. Fast forward 9 months, I have saved enough money to do the job. M&S came out to do another quote because the previous one is no longer in their system. This time, the quote for the same exact job went up to $1100... I don't understand how it's possible that the price doubled in less than a year.

We ended up going with NJ Electrical Service from Silver Spring, MD - and they finished the job for less than $300.

Advice - unless you are pooping out cash, take your time and find someone cheaper.

Kristen W.

11/03/2010 12:00:00 SA

Pros:
1. They are quick and reliable. If you call them in the morning they can usually get out there by the afternoon. And 95% of the time they'll get there when they told you they would, and they'll even call you en route.
2. It's so easy to call them for any problem, because someone who works there can fix pretty much anything that goes wrong in your house. Clogged toilet? Check. Broken doorbell? Check. AC run out of freon? Got it. And so on.
3. Respectful of your property - they put a mat outside the door and put protective covers over their boots, so they don't jack up your floors.

Cons:
1. They are overpriced. WAY overpriced.
2. All of the technicians carry around this notebook book that they supposedly use to determine pricing. But on at least three different occassions when I've mentioned calling my husband about the cost they've quoted the technician has said something to the effect of, Wait wait, hold on a sec, let me re-recheck the price. Then he looks in the book for 10 seconds and what do you know! Lower price. It reeks of slimy auto mechanics trying to upsell me car parts and services I don't need because they think I don't know any better. Not cool.

Neutral:
1. Sometimes the repairs are perfect and we never have problems again.
2. Sometimes they do a bad job and things break almost immediately.
3. Sometimes the technicians are incredibly nice and respectful, and go way above and beyond to provide good service.
4. Sometimes the technicians are kind of rude and talk to me like I'm a total idiot. And eat the cookies I offer them without even saying thank you.

So basically, it's a crapshoot. If you want convenient one-stop shopping and quick service, these are your guys. If you don't know where else to look, sometimes that may be all you have to go on - just don't expect that the quality of the service will always match the convenience.

Robert K.

02/01/2016 12:00:00 SA

ATTEMPTED GRAND THEFT ...DO NOT USE this company, they are dishonest price gougers.

Had no heat, first tech, from Grenada, did not know the cause, and promised a senior technician the next day to determine why my hot water baseboard system was gurgling and no longer maintaining heat, even though boiler temp showed 180 degrees.

Next day, Senior tech told me he had TWENTY YEARS EXPERIENCE and parts needed were no longer made - that a $7,800 boiler replacement was needed. ( If parts HAD been available, they would cost $2,400, but no warranty) . Tech tried hard sell, that boiler could be replaced the next day. I declined and made calls after tech left.

Counterman from Columbia Boiler verified gas vault and igniting parts (as diagnosed by the Senior Tech) were not available, but a similar, standing pilot system would be available for $180. A new 220,000 BTU boiler costs $2500.

Had a second plumber come that same afternoon, and was told that the problem was AIR LOCK. Plumber drained and refilled boiler, NO PARTS USED, AND HEAT RETURNED.

MY service call fee was not credited until two days after my call of complaint, so there was no sense of urgency by Michael & Son to make this attempted theft right. It was confirmed that the tech makes commission on work sold.

What a disreputable company. Based on review of other postings, their dishonesty is a regular thing. The advertised BBB rating should be discontinued.

Andrea T.

3/18/2013

Was given an estimate and a date for work to start. On the day of construction, one man showed up telling me the estimate was too low and they need to re-estimate the project. After several rude phone calls back and forth - they finally agreed to come out and work the project under the original estimate. By this time I no longer trusted them and said thanks, but not thanks.

Needless to say hire them at your own risk.

Mariano B.

6/19/2011

My sump pump failed suddenly in late 2009 and I somehow called Michael & Son. They sent someone over the next day, I think.

The sales.. er... technician quickly pointed out that the sump pump installed by the home builder was of very poor quality (that was easy to see) and that the pipe that drained to the outside of the house did not have a check valve, which was causing the water to flow back and forcing the pump to overwork. This explanation made sense to me, and the logical choice was to replace the pump and install a check valve.

At that point the technician broke out his catalog/price book and turned into a salesman, and a high pressure one at that. They had three categories of sump pumps, and of course he went right for the most expensive one, thoroughly explaining the benefits and why I would be a fool to pick any other model.

Faced with the typical home-system is down, don't want to start over with someone else, high pressure sales situation, I eventually caved and (over) spent around $750 for the premium sump pump and check valve install.

At the end of the day, the sump pump has been working fine for about 18 months, so evidently (knock on wood) they did a good job and supplied a good product. I hadn't thought more about this until someone recently pointed out that this firm had a reputation for high-pressure sales, since the technicians are paid commission on sales.

While I do not question the technician's competence or product quality, I do wonder about the inherent conflict of interest that arises when you provide such a strong incentive to a technician to sell instead of looking for a creative solution that will be cost-effective to the client.

I asked about their HVAC maintenance agreements and they, too, were significantly overpriced compared to similar companies in the area.

In fairness, Michael & Son appears to be a well set-up, established company in this area, which on the plus side, has technicians for just about anything that can break in your home. On the con side, the firm seems to have high prices and and their sales tactics could use some looking into.

Chris M.

02/06/2014 12:00:00 SA

Just previously my furnace had died and I had the pleasure of dealing with McCrea Heating and Air Conditioning who were very professional, kind, and attuned to the customer's satisfaction and budget.. Consequently my expectations were similar when I called Michael and Son to estimate repairs for the leaks under my kitchen sink. Their ads looked good and they were a family business so I figured they would be a good choice.

I called Michael and Son and agreed to wait two days to have a technician stop by for a $29 estimate charge. My appointment was scheduled for a 1-4 window of time. On the day of the appointment I was surprised to be called 5 minutes beforehand to let me know he would be here. No booties on his feet before coming in either.

Little did I know, however, what lay in wait with Michael and Son. I was completely blindsided by this company. After taking a look the technician identified the problem and told me he had a garbage disposal (upgraded one) and a white faucet in the truck that would fix these issues. Would I like to see them? Unsuspecting I said Sure, I'll go with this white faucet and the garbage disposal.

Who knew they would charge $l,390 to put in a new kitchen faucet and garbage disposal. No wait!... subtract $l39 from that figure because I asked for a senior discount from the $1,390 original figure. The final figure was $1,250.65.

This price is outrageous... I am taken aback by the cost I told the technician, David Matson. Wondering how in the world a ordinary kitchen faucet and garbage disposal plus labor could cost THAT much???. I asked the technician, David Matson, to please itemize the expenses for me. His stubborn reply was We don't do that.

Having waited two days, the technician was already there and ready to work, and needing the work done quickly, I reluctantly signed off on the horribly inflated charges. In hindsight, I should have read the YELP reviews before doing anything because most of the reviews recounted overpricing practices by this company.

That's my story......forewarned is forearmed. I will not do business with this egregiously overpriced company again.

Sara H.

1/28/2017

I had a strainer put it my kitchen sink 2 months ago and it is rusting. They had the installer come back and look at it. He said there was a chemical that got poured in the sink, he wiped up the rust. Well, it came back and I called for a refund. Other than Lysol, nothing got poured in my sink.
They attempted to ease my disservice with a replacement part instead of a refund. I scheduled and received a call the day before the tech was supposed to come out.
I was told that all Saturday's were all booked up and short handed. And that it will have to be scheduled between Monday-Friday only.
M&S slogan is....100% guarantee of product and service and that customers are always come first. Well, I guess only new, paying customers come first!

Caroline B.

9/25/2014

This review is based on the numerous times we needed them. (Alexandria location)

They are well organized, timely, and courteous. They provide courtesy calls at least 30 minutes prior to getting to our place to allow us to get back home if we were out. They clean their shoes and then put slippers on over their shoes before entering our home. After they installed our water heater, they explained what they did, and provided tips for us to help save money over different times of the year.

A little over a year after we had our water heater replaced, it gave us an issue. Michael and Son came out to check on it and resolved the issue at no charge. The issue was due to the manufacturer, not M&S, (the sensor was bad). They told us, if it happens again, let them know. A couple months later, the same issue occured, again M&S came out , this time, they stated we're going to need to replace the sensor. They checked their systems and called the manufacturer and had it replaced at no extra charge. The manufacturer stated it could take up to 5 business days before we could get our part. That could have been 7 calendar days without hot water! Michael and Son understood and empathized that 7 days without hot water was crazy. They came up with a creative solution and was able to get our part and we had hot water within two days!!

We appreciate their help and had used them for other services like fixing our leak in our bathroom. I would highly recommend them.

Danielle K.

8/31/2015

We've had Michael & Son service our house twice so far and I wouldn't hesitate to call them for any future work that needs to be done! The first time they came out was because someone in my house accidentally dropped a pair of scissors into the toilet and then tried to flush them causing quite the issue. The plumber came out quickly and was so professional and, most importantly, he had the issue fixed within an hour or so! We payed an extremely fair price and haven't had any issues since.

The second time they came out was the true test - our AC wasn't working due to a neighbor accidentally cutting a wire to our system which then messed up our Nest thermostat. This was a more complicated job as I wasn't sure if M&S was familiar with the Nest. I shouldn't have doubted them as they quickly addressed and fixed the issue. While they were out at the house, we also had them see what routine maintenance we needed to do with the AC unit. They cleaned the unit, ensuring that it will continue to run efficiently for (hopefully) years to come. They also discovered that we needed a custom made air filter (due to an odd size) and had it made for us within a few days. You definitely get what you pay for with home repair. I want a company that will consistently get it right on the first shot and M&S has proven that they handle the problems that I call them about. Again, the AC has run perfectly since then!

I would highly recommend M&S. I love that they are a one stop shop for so many of the services that homeowners need and that the employees are already screened. Every employee that I've met is friendly, very efficient and knowledgeable. They've always been able to send someone out to me within 24 hours (you don't know how important that is when your AC goes out in the middle of summer!). Also, I know some people won't care about this but I have a huge soft spot for companies who are active in their local communities and also try to give back. M&S does a lot to help the less fortunate through their Helping Hands program as well as supporting breast cancer awareness, kids in foster care, etc (what other HVAC company does that?!). While I hope that I don't have a need to call M&S anytime soon, I know that if I do have an issue I'll know just who to call!

Eloise M.

1/24/2017

I needed 2 light fixtures installed, one outside and the other in the kitchen. Josue E arrived during the window provided, it was raining so he put a mat at the front door and covers on his shoes. He also cleaned up rverything when completed. The service he provided was excellent but a little on the expensive side. I think I will look elsewhere in the future good work but too expensive

John F.

1/23/2010

I called Michael & Son to take over when I got on over my head! What I thought was going to be a simple swapping of fixtures quickly became more complicated than I felt comfortable working on. Owning an older house (from the 1920s), I expect problems. And that's what I found when I took down the old fixture. No box, multiple splices, exposed wires, it was mess. Time to call in the professionals.

My call to Michael & Son was answered by a very friendly and helpful woman. She took down all the details and scheduled an appointment for later in the week (they had same-day times available, too). The electrician showed up right on time, with his own door mat and booties! With his booties covering his work boots, I showed him the project and he quickly assessed the situation and got to work. Within an hour or so he had a new electric box installed and the light fixture hung.

While he was there, I also had him give me an estimate on several additional projects throughout the house: new outlets, relocating switches, etc. Michael & Son uses menu pricing instead of hourly estimates. Whether it takes 10 minutes or 10 hours, it cost the same.That's nice with an older house because you know what it'll cost upfront, regardless of what mess awaits inside the walls. I was told the estimate would be honored for a year.

So I was very pleased with my Michael & Son experience. I will use them again to when we tackle some of the other projects around This Old House!

Laura V.

5/14/2012

Timely, but overpriced, shoddy work, customer service good and ugly depending on who you talk to.

Needed a dryer vent installed to have our new dryer delivered and a leaking valve fixed. Friendly plumber came out quickly, fixed valve, kindly drained water from broken washing machine (not in his job description), and replaced our old vent with a heavy one. He secured it with duct tape and as soon as the new dryer was delivered, the whole thing came tumbling to the ground.

The manager we talked to about the situation was condescending and accusatory. Had he handled it better, I may have considered using them again but he left me with a poor taste for the company.

I'm giving them 2 stars because they did come out quickly and a professional quality control person did attempt to make amends with us. We were refunded ~$100 but we paid a 2nd plumber to do the same thing anyway so it did not make up for a $700 job. They wanted to come out and repair the shoddy job but we no longer trusted the work and had hired a 2nd plumber by then (I feel like it should have been done right in the first place!) 2nd plumber charged us wayyyy less, and did a superb job reinforcing the dryer vent properly. He also used a flexible vent, which is ideal.

Berendia J.

10/08/2014 12:00:00 SA

I actually Never write up reviews and this is my first in life. From my phone call into Michael and Son's all the way to the finished job, I have been quite pleased.

My issue...Roots were in my line and I had a belly in sewer line which caused a back-up into my basement. Yikes! I called around to a few companies and the estimates were crazy! Then I remembered the Michael and Son's commercial. Called them and got an appointment for the very next day. Daniel came out, did the camera of line as part of my estimate and gave me a very fair price. I was pleased that they even had a financing option as this was an unexpected expense not covered by homeowners.

The crew arrived three days later and immediately went to work. What can I say about Terrance and Mario...They were very professional! They answered all my questions, paused their work when I wanted to capture some photos. They even were kind enough to save one of my plants during the dig out. Plus it never helps to find people who have a jovial disposition and enjoy their work.

I must admit, in a world were we aren't always pleasantly surprised, It certainly turned out to be my experience with this crew! Keep them around as I am sure they will be certain to keep your customers satisfied!

Sincerely,

Happy in Germantown, MD

Local L.

12/17/2009

Having to call an electrician should strike fear in the hearts of most. You don't know what you're going to get and you don't know how much it's going to cost you. I had one in my house about six months ago and it was $500. That's just what it was and who was I to argue? Awful.

Michael and Sons just missed 5 stars for because they missed the first appointment. They called before the window was up to tell me they weren't going to make, so I appreciated that.

I needed a new power outlet on the wall above my fireplace for a new flat screen. It was $29 for them to come out and give an estimate. The guy opened up a really nice price book, looked up electrical outlet for flat panel TV and showed me the price. $229. Perfect. Nothing is made up, they have it priced out already. He and his partner got to work and less than two hours later I was good to go.

I absolutely recommend this company for electrical (and I assume plumbing as well).

Erin C.

05/08/2019 12:00:00 SA

The service I received was extremely overpriced but good service. Charged me $250 just to remove hair from my bathtub drain and charged me over $350 to fix a pipe that took about 5 minutes to fix. He then told me that my entire faucet in my shower needed to be replaced (which I understand) but they were going to charge me $500 if I went to the store and bought my own faucet and $750 if they provided the faucet. Ridiculous prices.

Claire P.

12/28/2018

Left me without heat for 2 weeks and counting. Needed a universal igniter that should have been on their truck. Instead, they never got back to me after charging me $89 to diagnose. After multiple phone calls and promises that a manager and a regional manager would call me back, I would still be out heat 3 weeks later. Unfortunately I am a pretty calm, rational person and healthcare provider, so I was nice during the calls and went with a different company after no one ever called me back. I would still be waiting 3 weeks later for no customer service? It is very interesting to me that they can run this way especially after having a contract with them for years. I went with United air and happily spent money on a brand new furnace with a humidifier. Sorry Michael and Sons- perhaps you need to actually have people working in your parts department.

JennyBoBenny J.

11/09/2015 12:00:00 SA

Recently my condo had a gas line leak at the main line in our utility closet. Michael & Son Services came out to repair after we had the leaks diagnosed by the gas company. Our service contractor, Jean, was great. He explained what he needed to do and why it failed (too many differently-sized pipes being connected via the fittings when only one size was required, thus resulting in more failure opportunities). He also explained the charges we would incur, which was approximately $1700, including the permit fees. Since this was an emergency (our gas was turned off), we okayed the work which he completed in about five hours.
Jean was professional, polite and friendly, and he got the job done. We really couldn't ask for more from him.

The reason I'm giving this four stars is because it was very expensive and I think they overcharge for this type of service. I'm only saying that because, while dealing with our home warranty company to recoup some of the cost, we learned that they (the home warranty company) work with contractors and companies who would have only charged $220 for the entire thing, resulting in only a $120 charge for us (plus, probably the permit fees, I assume, which were only $175) because we have a $100 deductible. And while I realize that these prices are a direct result of volume of business referrals and contract services between the home warranty company and the companies they contract out for work, there is a steep difference between the two prices, and if I had to guess, the price this service was actually worth probably falls somewhere in the middle of them. So I'm giving them 2 stars for value.

My math tells me that 2 (value) + 5 (professionalism and job well done) = 7. 7 divided by 2 (number of categories I'm rating) = 3.5. I'm rounding up to 4 stars for this review.

We will use them again, but perhaps for lesser services, since now we know to shop the services around a lot more.

Clyde R.

8/23/2017

Just had some electrical work done at my house by Michael & Son Services, and had a very good experience from start to finish. They promptly responded to my service request and scheduled an appointment the next day. Elias Marcia was a very good electrician, who is very knowledgeable about his work and extremely pleasant with whom to work. He is very conscientious about doing a professional job. He was thorough and certainly treated the job as if he were working on his own home. I found Elias was great and would recommend him to others. My only comment that would have made the experience better is it would have been great if the total project cost were a little less expensive.

S E R.

12/17/2014

I was hesitant about using Michael & Sons as they have very mixed reviews - but a coworker whose opinion I respect on such matters indicated that he uses them regularly, and that while they are not the least expensive provider on the block, they have done consistently good work for him...

So when I needed to have my gas range disconnected and reconnected in order to have new flooring installed, I called them.

Efficient service, including digital copies of invoice and recommendations. The technician who did the work was on-time, and was affable and efficient.

Not cheap - but they did a great job and ensured the work met my needs. Would definitely use them again.

Mary F.

08/02/2016 12:00:00 SA

Take your business elsewhere folks. I want to get a Daikin mini split system for my house so made an appointment with Michael and Sons for a free estimate. I was told they'd arrive between 4-8 pm. I don't get home before 5 pm so made arrangements for my boyfriend to be here while I negotiate DC rush hour traffic to get home ASAP.

The comfort technician came and went while my boyfriend was here at the house with the front door wide open. He never even heard them knock. I get home and he says they haven't come yet, but then I find their card in the screen door.

I'm on hold for 10 minutes while they call the tech to see if they can come back. Then they hang up on me. Someone else calls back to reschedule for another day.

I'm upset about all my wasted effort at this point, and I'm super disappointed with the customer service. I'd already scheduled the appointment, left work early to get here, navigated DC rush hour traffic in a hurry, and arranged for someone to be here to cover the 1st hour of the 4 hour window, and all I had to show for my effort is a stupid business card tucked in my screen door.

I spoke to the supervisor after another 10 minute hold filled with looped recordings of exceeding customer expectations since 1976. It was clear from this kid's tone that he couldn't care less about gaining a potential customer while he said things like...why didn't your boyfriend answer the door?...The techs knocked...Sorry it didn't work out as planned.

All this is to say that I will not bother trying to reschedule with this company who thinks their potential customers have nothing better to do than wait around for 4 hours and get attitude from their staff when they can't even deliver on giving someone an estimate when they're home and waiting for them.

If that's how they are when they're trying to get your business, I don't want to find out how they act when you have a contract with them.

PitBull D.

5/25/2010

We had an electrical short this past Christmas Eve...talk about timing. You know many services are already packing it in for the long holiday weekend.

I got out the Yellow Book and made a call to Michael and Son and they said they could have someone out same day. Sigh of relief.

Well, they had to do a check of all the electrical circuits to find the short, which they did for a standard fee.

They did offer to sell me a whole house surge protector, while the fellow was there on that service call. No pressure, but it did save a bit over having another service call for that separately.

Since we plan to put the house on the market, I authorized him to do that as well and I will make sure that this is included in the information provided to prospective buyers because there is a warrantee against any device(s) being damaged due to power surge. I guess if you have this you don't need all the power surge protector strips because this does it all.

So my review is discounted by one star only because the total bill exceeded expectations (close to $600 when I was figuring under $200) but at the same time they did come out right away and did not upcharge due to the holiday.

I will consider them again when electrical service needs arise, and just today emailed them about whether they will service my bathroom jet tub.

Rachel S.

03/04/2016 12:00:00 SA

Very professional and on time. Technician put a mat at front door and wore booties. Have brand new system not even a year old that they installed and were providing a free check up. Was offered a $995 add on to install I guess for people who are highly allergic? Look the homeowner just spent a lot on the system. Why would you push another expensive add on like that? That's why I'm not giving five stars. Leaves a bad taste in your mouth.

Charlene T.

06/08/2020 12:00:00 SA

I have used Michael and Son Services over the years and really liked them; made lots of referrals, but my last experience (which will be my last) was the worst. They sent over a tech who did not understand what needed to be done; also he was clearly sick (eye was bruised and red). I requested an outdoor plumbing fix on my exterior hose and for whatever reason the tech said he needed to drill through my custom painted dining room wall (and of course we would need to pay for the repainting and repair). I was aghast and asked him to call his supervisor; he said he would send over someone more experienced which we agreed to; however, he was advised by his supervisor to walk away from the job and charge a service fee. I was on the phone for almost a half hour to the managers advising that we would not pay a fee. Again, the worst service ever. BTW, another plumbing company, roto rooter, came the next day, did the job in 15 minutes for less that the Michael and Son service fee and of course no need to destroy the interior of my home.

CARL W.

11/27/2015

Having a maintenance agreement is a great way to maintain the HVAC systems in my home. Michael & Son have provided professional service. My only issue is the pricing of items is too high and is a reason I don't select many jobs to be done unless it is a critical item.

Hilde A.

12/03/2018 12:00:00 SA

Their work is good, their service is the worst!! I had appointments for my annual inspection between 12-4. AFTER 4 they called to reschedule. OK, stuff happens. We rescheduled for today between 12-4. I called and was told I was next up at noon. It is almost 5PM and I am still waiting!! I should charge them my hourly rate for the time I have wasted. It is really too bad, because their technicians are generally good, but their service makes them undesireable

Mike S.

12/01/2018 12:00:00 SA

THE ABSOLUTE WORST SERVICE COMPANY. Called for heating problem with VIP service. Nobody show up after several phone, the only come out of their mouth we are sorry but no action.

Leslie H.

07/05/2012 12:00:00 SA

UPDATE: This has continued to be the worst possible encounter. They have continued to offer me a coupon for future services and are not willing to offer me much more than that. The customer service representatives have been uncooperative and downright rude. While my carpet was taken care of (causing me to have to pay for out of town guests to stay elsewhere) I missed three full days of work. While the owner has replied below I have yet to hear from him though I have emailed several times since July 5.

I scheduled a yearly tune up on my a/c for earlier this week. They quoted me a time between 10-2 and came right around 12. The technician spent the next two hours working on my a/c and hitting on me, generally making me feel uncomfortable. However, he fixed a couple of problems for me and off he went.

2 days later (yesterday) I realized that the carpet in my living room was soaking wet, when I opened the closet where my a/c is I saw that the floor was soaking. As it was the 4th of July I didn't call in. I called this morning and was told they would send an on-call technician over - however, they couldn't tell me a time frame or even if it would be today. I just needed to wait for them. This was unacceptable as I was at the office. I asked if I could go ahead and make an appointment for tomorrow or Monday and I was told that I could not because of the nature of my call. I basically just had to sit around and wait to see when they showed up.

As it turns out the guy on Monday didn't hook back up a drainage pipe and it was leaking directly on my floor. I found the problem before the tech showed up today but still wanted him to make sure that things were okay.

The tech today was great and I wasn't charged for the service call but I will still never use them again. My living room smells like wet dog and their customer service left more than something to be desired.

Paul C.

2/22/2016

I understand all the negativity with Michael and Sons,... it's true they are very expensive and they will definitely try to up-sell you in any way possible. Since we have a house warranty they come to do the bi-annual system inspections. So I am willingly letting the technicians into my house. But really, all I want is a guy/gal to come to the house and be honest. Do I need the work or not, is it a code requirement for an existing structure or not, is the system going to work fine for another year or not. Unfortunately it's all about the up-sell and those that don't know any better will be taken for a very expensive ride.

On a positive note, what work M&S has done in my house has been nothing but a very positive experience. The technicians have arrived on time or earlier than expected, been very pleasant to deal with and done exceptional work. I wouldn't hesitate to recommend them at all. Just get a second opinion and quote so you can compare apples to apples. If you do elect to go with M&S you should have no problems.

Jason H.

12/24/2019

My experience with Michael & Son started out well enough but turned into an awful experience. The tech came to my house on time and the diagnosis was that I needed a new burner assembly for my water heater. Have been trying for 2 weeks to find out information on whether or not the part was ordered. To my knowledge it still has not been ordered. Have also been trying for the same two weeks to speak to a manager. Have called on about 6 separate occasions. Each time I was told somebody would call me back shortly. Not once have I received a call back and I still have no hot water. Got frustrated to the point that I called and cancelled the part order as well as the service. I would rather start over and go with another company. My first experience with Michael & Son will definitely be my last. I also found out that the part I needed which they were going to charge me just under $800 for can be ordered through the Bradford White website for $58.

Antonio V.

11/23/2016

A rip-off. Let's start by reminding the readers that there is a $30 charge for showing up. Fair enough, as if I change my mind they waste their time. As soon as he gets into the door, informs me that there will be charge of 190 to fix my problem, whatever it is (does not mention any extras). Fair enough, I have to pay for know-how that I do not have. Then in five minutes he finds that the problem is a defective wall outlet. He changes it and charges my $40 for the spare part ($2 at Home Depot), but did not tell me what it was going to cost. Now that is a rip-off.

$30 for the call
$190 for finding what the problem is
$40 materials for a two dollar wall outlet!!! This hurts!! and he admits it.

$260 for changing a wall outlet.

Advice: When the plumber, electrician, HVAC, etc. come to the house we are normally in dire straits and do not listen very carefully or are told very fast what to expect, or are desperate to have the problem solved that we agree to anything, even if we do not understand it all.

The only good thing is that i suggested another work and he said it was not needed, unlike my HVAC contractor that before crossing the door, has alrady told that everythin will crumble unless I have more of their services.

Don B.

11/22/2016

I have been without heat or hot water for 5 days. They still can't tell me when the parts they ordered a week ago will be in. POOR service. POOR service.

RJ H.

08/08/2017 12:00:00 SA

Made appointment and stayed home for designated 8-12 time frame and they never showed. They were rude when I asked why they were late- claimed I called the wrong company even though they had all my updated information. DONT WASTE YOUR TIME. They don't appreciate the customer or your TIME!

Darwin W.

11/19/2016

Kevin and his assistant Timothy did a great job on my ducts. They were efficient and left everything in great shape. Timothy was particularly talkative and friendly, and made the whole experience rather enjoyable. The only reason I am leaving 4 stars instead of 5 is because I found some air ducts that were still taped shut after they left. Very minor hiccup, and easy to fix.

Ben S.

12/25/2013

We recently had a fire in our fuse box causing a loss of power throughout the house on a very cold Friday evening,around 8:30 pm on a Friday night. We went through the phone book, desperate to find someone who could come out immediately. We must have called at least 7 businesses with no response.

We called my sister, who mentioned Michael & Son from a local T.V. commercial. We called and reached a dispatcher right away, who told us someone would be out within an hour or so. True to their word, Paul Bapple, an electrical specialist arrived. He assessed the damage and was able to restore power to at least the heat pump and lighting, so that we could function in a reasonably normal way. He was at our home until 2:00 am. Every step of the way, he showed us the damage, the options for repair and replacement, and made recommendations. Once we decided, he submitted the electrical permit that following Monday.

The next day, he worked tirelessly for 12 hours installing the new larger box and placing the cables. He overcame many obstacles that come with a 40 year old house with the original wiring and a crowded and partially finished utility room,. .He was able to do so with very minimal disruption,and cleaned up everything when he was done. After the 12 hours of hard work into the evening, he sat down with us and spent additional time telling us what he had done, provided us a detailed description of what to expect in the county inspection, and answered all of our many questions and concerns. He was very knowledgeable, and very understanding. He exceeded every expectation we had.

We would highly recommend Michael & Son because of Paul. We plan to rely on Michael & Son not only for any future electrical services and maintenance that our house requires, but for all of our future services requirements for our house.

M. I.

3/24/2016

I called Michael and Son to get an estimate to move my washer and dryer lines to the basement. The technician provided a reasonable quote and we scheduled the work. He waived the service call fee for an estimate after I made my deposit for the future work. They arrived the day of the project and we were happy with the way things turned out. The cost was reasonable and the electrician and master plumber were great. The set-up came out very nicely. Both technicians identified several other things in our basement that needed attention and provided quotes for the additional work. The quotes were very high and not likely work we could ever afford. All in all a good experience.

Paul S.

02/08/2016 12:00:00 SA

Paul S
I had Michel and sons out to make a minor repair the tech said my furnace had a crack in it and needed to be replaced I didn't believe him ao he said he would call his company for a second opinion ya rigjt . I told him I would call someone for a second opinion. After he left I tried to turn the heat on and nothing worked. When the other company arrived they checked my furnace and found no cracks and did find that the tech had disconnected wites so the system wouldn't work for me because I didn't belive him
Unprofessional dishonest anyone would be crazy to use this company. You will be ripped off

Jerome H.

02/08/2016 12:00:00 SA

As I've said in previous postings Michael and Son is a company that can't be trusted. EVERY TIME they come out they are selling something. Much of we have seen is things we didn't need.
Recently a heating tech came out to see why we were not getting heat in two rooms. They proposed a fix that would cost roughly $6000. A second person from M and Son came out and he proposed a fix that would cost $3000-$4000. Not trusting them we called another company. Their technician came out and opened dampers that Michael and Son put in. The heating problem was resolved in 10 minutes at a cost of $80. Why Michael and sons didn't check the dampers they put in, is beyond explanation.
If you plan to call these people hide you wallet and checkbook.

Stephan T.

3/15/2018

This is the biggest ripoff in the plumbing industry I have ever encountered. I'm a landlord of several properties. I normally use marine plumbing. However my tenant decide to use Michael& son because of their advertisements. The tenant says she has leaks in the house, the guy comes out there and tells her that the problem is simply the showerhead. He charges $70 for the inspection to tell me that it is the showerhead, one marine plumbing only charges $30 for service calls. This was not an after hours or anything this was regular weekday morning hour at 8:30. No emergency. On top of that to replace the showerhead with an eight dollar showerhead, Michael and Son wanted $250. I didn't realize that changing a Showerhead was the same as conducting surgery. My doctors don't even charge $250 for a five minute job. I asked him was something wrong with the threading of the showerhead that he couldn't unscrew it, or was this something extremely difficult for him to do. He stated no this is your standard replacement of the showerhead, unscrew and screwback in. I only feel that he's trying to screw us. At least he's honest about his competency I can't imagine him responding that this was anything more difficult. Wow, $250 just to unscrew the shower head. This person is why plumbing and plumbers have such a bad reputation about ripping people off. Just make sure that you know I'm a real person my property is in Woodbridge Virginia, and you can certainly respond to this post to confirm that I am a real customer. As soon as I get there invoice, I posted along with this review.

Keith J.

10/26/2012

This company is not well managed. Although at one time I do think the company was highly thought of. The father has seemingly retired and now the son runs the place, but really the daily management is in the hands of a Vance Shepard. He is lacking leadership skills and the merits to get anything accomplished on a decent time frame. the business is on virtual self-pilot. If you need anything out of the ordinary, or outside of the norm, then forget it. Vance Shepard has no ability to manager his Department Managers, and so much time will go by without even a follow up. I have wasted nearly 4 months on this organization. Many hours, and far too many emails to even begin to describe my frustration.
The best thing in my opinion is to just move on, and don't get in the middle of a failing company.
This organization has simply see their better days!

Don't waste your time. I hire contractors everyday in my business and the group just don't add up!

Sara K.

11/03/2016 12:00:00 SA

I had a good experience with Michael and Son.

I needed a plumbing repair and a circuit breaker replacement done quickly before I left town for a weekend. I was a bit concerned about the circuit breaker, but got a good explanation on what caused the problem, which was as helpful as the repair itself.

Both were scheduled and repaired quickly and correctly. I was truly pleased in the efficiency and professionalism.

Anar F.

01/06/2018 12:00:00 SA

My HOVAC system was working perfect until they came and do regular service. After they left, I noticed that it is not blowing air. I tried to reach the technician who was at the house couple hours ago but he didn't pick up the phone. We spent all night freezing at home. we have a infant at home. My understanding they should call back and check how was everything went. I kept calling the technician next day and sending messages but no respond. I think it is not about fixing the HOVAC, it is about customer relationship. There are a lot individual local technician in the area. I think it would be best if we try to get in touch with them instead with the big corporations.

R C.

07/06/2016 12:00:00 SA

The technician who came to my home today, Dee, was professional and courteous. He explained things to me and did not leave me wondering if I was being stiffed. He was very nice and when I am ready for additional work, I will be calling this company.

Rob N.

12/31/2017

First time I called they came out and did a quick repair on my boiler that had stopped working. So when it stopped working again a few years later, I called them again on a Saturday. They said the next available slot was on Wednesday. I pointed out that their ad said 24/7 emergency service - prominently. She agreed, but said that means they answer the phones 24/7. Not much help with my house at 38 degrees (we had been on vacation)! False advertising - avoid them.

Rick A.

5/13/2017

Having not been a fan of Michael & Sons service in the past. Keith N. came to my home to replace a garbage disposal that I was going to attempt to change. after looking at the situation I called Michael and Sons. Keith was very prompt, courteous and professional. He overcame some obstacles in removing the disposal and replaced it with the one I had purchased. Keith services and professionalism is what this company should present on every call. Kudos to Keith N. Thanks.

Abby H.

07/07/2015 12:00:00 SA

To update my previous review, the subcontractor chosen by Michael and Sons was nearly impossible to work with. Rather than prolong an already drawn-out process, we have opted to close out the issue without resolution. Michael and Sons did offer to find another carpet contractor but it is not worth our time and frustration to continue this.

A K.

06/02/2015 12:00:00 SA

This is the WORST COMPANY that I have ever worked with. The are incompetent and do not know what they are doing. I hired them to frost a glass door in our office and they did a horrendous job, it looks like a 5 year old took a spray paint can to the door. How can you call yourselves a professional company when your workers do not know what the hell they are doing? I asked them to remove the frost and he said he did not know how to do that and would need to talk to someone. They are experts at being incompetent. They also were not able to fix 2 of other doors that we paid a 50% deposit to have fixed. Why give me a quote for something if you can't fix it?

DO NOT hire them, I had to hire another company and pay more money to fix their mistake. You will regret hiring them.

Rob B.

12/03/2019 12:00:00 SA

Absolute worst experience ever with this company. My appointment was set for a 8 to 12 window, 12:00 rolls around and no technician, when I called i got the typical run around from the phone techs with no answers I asked to speak to a manager. Finally after being on hold for over 40 minutes she finally told me that the technician that was sent was a HVAC tech when I specifically requested a plumber to work on my sons water heater. I asked her to review the notes on my call when I set up the appt. she said the notes specifically said to send a plumber and what was needed to be replaced (Gas control valve). I asked her why the other numerous phone reps decided to keep me in the dark and was it their policy to tell the phone reps to lie to customers. She (Manager) finally admitted that the dispatch changed it from a plumber to a HVAC in error. Then I was told that my new window was going to be 12 to 6. At around 2:30 my son received a call from a plumber at M&S and he asked my son what part was needed so he could pick it up before he arrived. My son told him to contact me and as expected that never happened. At 6PM I called once again, this time requesting I only speak to a manager and was told that the tech that called my son was not experienced to do the job and was sent to another job. They stated there was another tech finishing a job in the area and would be there soon. At 8PM I called once again and talked to the dispatch manager only to find out the tech that was finishing the job was too slow so they called in someone from Sterling VA. I was told he was just about finished with the job he was on and would be there soon. Finally at 8:30 the tech showed up and walked in, he said he was called in from dinner, again another lie from M&S, he then asked what the issue was and when we told him the pilot would not stay lit and we needed to replace the Gas control valve he said they did not stock that part. Even though we told them what part was needed and the part number and we were insured that they stocked them on the truck. Yet another lie. The dispatch manager even stated he talked to the parts manager who said they would have it. The tech said it must be a miscommunication. We basically asked the tech to leave since he told us there was nothing he could do. The next morning was Thanksgiving so on Friday morning I wrote an email to the owner tell him about my experience I had with his company. I quickly received a response from the Operations manager Maurice Norri who in my opinion was one of the most rudest people I have ever dealt with, and I am the customer. I also got a response from the owner who tried to help the situation but did very little to fix the issue. Maurice did nothing but make excuses and offered very little help. This whole process started on a Tuesday evening and my appt was for Wed the day before a holiday. My sons condo had no hot water and the hot water pipes run through his furnace and heated the house. So no hot water or heat. We ended up ordering the part ourselves on Friday and received the part Monday afternoon due to the holiday. We had another company put in the part and the furnace was up and running in less than a half hour. During this process after M&S screwed up my Wednesday Maurice sent me an email offering to pay $100 of our invoice after the job was completed by the other company. After I had the job completed I sent an email to Maurice to explain how the other company figured out the issue and within a half hour had us back up and running. I thanked him for the memorable experience we had with his company, because when you are on hold that is all you heard on their recordings. He then decided to call my son and chew him out and tell him he was retracting the $100 offer, I guess he could not handle the truth about his techs dropping the ball. I can't believe that a company who has been in business for 40 years can continue to be in business when they treat their customers like crap. I would never use Michael and sons, not even if it was for free. Anyone who uses them will pay way too much and will not get the job done properly. This was not my first bad experience with them, a few years back we had a AC replaced in this same condo and they miscalculated the space between the water heater and the door and had to pull the water heater out and reinstall in order to get the AC in. Another colossal screw up by M&S. Luckily I did not have to pay extra for them to remove and reinstall the water heater. Just goes to show you what to expect when calling Michael and Sons. Good luck if you decide to use this company.

Matthew K.

11/06/2015 12:00:00 SA

This is a review of Paul Bapple of Michael & Sons and not so much for Michael or his sons.
I had called Michael & Sons to help me with minor electrical issues. Paul Bapple landed up to fix a motion sensor light and fix an exhaust fan in the bathroom.
Yes Michael and Sons is expensive and I learned that they should not be called for simple things as they are expensive.
However if I ever need to call them for electrical work, I know I will call and ask for Paul Bapple. He is sincere, intelligent, understands customer concerns and provides intelligent solutions.

Wish others at Michael & Sons could learn from him. The average of 3 and not 5 in the rating is because he works for MIchael & Sons and that kind of averages his rate down.

Zahir J.

01/12/2016 12:00:00 SA

I have their service a few times. It's expensive but I never had any problems withe their repairs. When they come to the house they are polite and they clean after they leave.

TS T.

09/04/2013 12:00:00 SA

OVERPRICED is an UNDERSTATEMENT!!!!!!! What they did is complete robbery!

I'm only giving them 1 star because you have to. This company took advantage of my elderly grandmother and her caretaker while doing a very routine repair. We researched the parts that they installed and they charged - $225 for a $20 part and $158 for a $15 part! I was totally shocked! They also charged $89 for the Diagnostic.

They were only there for a total of 1 1/2 hours and the entire job came to nearly $500 when it should have been closer to $150 to $200 for comparable services.

If they address this matter with my family properly and charge them the way that they should have, I will adjust my review because I appreciate good customer service. Right now they have spoken to the supervisor and he's stated that they are in the right with their fees, which we all know to be false!

I feel really sad for people that try to take advantage of women and would never support their business again!

Don't do business with shady people, no matter how good the results. Find someone else that will be honest and fair with you in the hopes of retaining your business - that's the way it should be. shame on Michael & Son Services.

Jocelyn A.

10/14/2018

After informing Michael and sons via email and writing this review, the company did reach out to me to gain more information on the situation. I was reassured that there would be some further investigation into the matter at hand. I am happy to see someone making customer satisfaction a priority and hope this leads to some concrete changes in they way they operate.

Paul W.

10/09/2018 12:00:00 SA

So my AC went out. Called Michael and sons. As expected low coolant. Had to defrost to refill - fine - came back next day - refilled refrigerant. Indicated suspected leak and a WHOLE load of other high cost recommendations. AC Engineer didnt recognize the system type - it has an open vent at the top of the drain valve - So he taped up the open vent and got the system running again. Also, in filling, he broke all 3 fill valves (because they were not a model he was familiar with).

Because it was a leak we contacted the installer under warranty. Thank GOD we did. When he came out, the system was again low on coolant. The water tray under the unit was absolutely FULL of water because the air flow on the overflow had been blocked. (Michaels said it was leaking - if it had been our house from the attic down would have been flooded). So he unblocked the drain, emptied the water and got the cooler unit swapped out under warranty. The cost per unit of Coolant was also 1/3 of Michael's cost (Michaels is 118.45 per pound, ALL others we tested after their visit were around $40 per pound).

I called Michael on the Monday after the Sunday repair to complain that their tech had made some errors on my system and that I was unhappy with the Puron cost. Spoke to supervisor (Pete). Reasonable response, said manager (James Schools or Walter Johnson ?) would have to talk to me about the bill because he was unauthorized to adjust. Waited 1 week, no manager call. I called Michaels (2 weeks ago). Had to re-iterate the problem, send pictures AGAIN - even though manager was aware of the issue wanted to 'rehash' and 'reevaluate' responsibility and what he would decide. Took details, was pretty rude and dismissive. Insisted that his Puron price was reasonable (even though patently its not in line with competitors) and said he would get back with me shortly. Its now 2 weeks later and no response. I paid this company $355.55 for very poor service and they both damaged my AC system and risked significant damage to my house and overcharge for coolant.

Marc G.

07/12/2013 12:00:00 SA

I recently bought a house that needed some servicing. I called Michael and Sons after having been bombarded with their ads on TV, billboards and trucks. I scheduled them to come and service my HVAC system. I took time off from work to be available during their window from 10a-2p. I left after they didn't show up. At 245p I got a call saying that I wasn't there for them to come and service my system. I figured mistakes happen so I rescheduled for the next day. I took off from work again and AGAIN they did not show up. I called to cancel the job and not schedule a 3rd appointment (fool me once...) They politely apologized and asked me to keep them in mind for any jobs in the future. The only job they seem qualified for is wasting my time.

No thanks!

Chapy V.

07/03/2018 12:00:00 SA

Pretty terrible phone etiquette. Basically asked me you called us so what's the issue? Well I wrote it on your website! Someone called me yesterday with an extension but when you call back you can't enter an extension - just a voicemail. I'd rather deal with suboptimal AC than have to feel like a service company is doing me a favor.

Robin A.

08/01/2015 12:00:00 SA

Plumber was really nice but after two weeks of no news regarding the fairly routine replacement parts we were promised, we called to follow up. The company was pretty unapologetic and didn't even offer to expedite the parts (both of which are readily available on Amazon Prime). This is after giving them the details of the parts needing replacement before the initial service call and paying a 60 dollar service fee for them to come by to basically concur that the parts needed to be replaced.

The individual plumber seemed great, so it's disappointing and not at all consistent with my initial impressions of the company from setting up my first appointment (which was a very pleasant experience). Two stars based on that and on the plumber himself.

Christopher W.

01/06/2014 12:00:00 SA

On Christmas Eve in Shirlington village , my hot water stopped working after installing the Nest Thermostat. I found Michael & Sons on the Nest Certified vendor list and received a call back from them on the day after XMAS. I had an idea that the hot water heater fuse had blown and even mentioned it to the tech. He quickly diagnosed the problem after removing the fuse panel. He showed me 2 blown fuses which had burn marks on them. He proceeded to say they would cost $60 bucks a piece. The initial diagnostic fee was $30 dollars. I'm not even sure what else they charged me for but the only work I had done was the replacing of 2 blown fuses in the electrical panel. The cost ended up being $396 dollars. A tough price to pay but you kind of forced to when it comes to hot water! The overall experience was pleasant but I found this price to be absorbent.

Greg Thompson my technician was really good and probably charges what he has to. He showed alot of interest in the Nest thermostat and even sent me a thank you card for introducing it to him. I would recommend him but have to be wary of the prices, $400 dollars for less than 30 minutes work seems redunkoulous!

Gerren P.

01/06/2014 12:00:00 SA

My shower had been draining extremely slow for a few weeks and became unusable. I tried to unclog it on my own using a variety of methods (including the plastic hair catch tool they sell at Home Depot, chemicals, and a snake), but was not successful.

I found out this morning that family from out of town would be staying with us and would need to use that shower. I called Michael & Sons this morning (I will admit, they were the first I called because I see their advertisement on the Channel 5 news every morning).

The Customer Service Representative was very nice and informative. She told me they could send someone out by Thursday at the earliest. When I told her I would really need someone today, she placed me on hold. She came back a few minutes later and said they would add me to their on-call list and could have someone there by COB (7pm). She said I would get a call later today.

Within the next few minutes, I got a call from a plumber named Jason. He said he would be there in ten minutes and actually made it in even less time. He was very professional, left a mat down at the door and wore coverings over his shoes, and got right to work. He snaked the drain and was done with everything in about 25 minutes. He made a recommendation about using a hair trap to prevent future clogs.

Before he left, I asked him about protecting our pipes from the record cold temperatures expected tomorrow. He offered to turn off my hose valve (something I would not have known to do if he hadn't suggested it) and helped me to identify a hole in the wall near the pipe that needs to be covered. A minor issue that I will be able to fix on my own, but that could have caused damage by letting cold air in.

Overall, I was really pleased with the service. They were super fast, straightforward, informative, and I felt that Jason went the extra mile.

I will say, I felt the price was a bit high. But, the price is shared with you before work is performed andI thought the $29 service charge was reasonable given their quick response. Besides, I knew I would have to pay up for the convenience of a same day quick fix. I probably could have saved some money by finding another service or doing it on my own, but I appreciate the peace of mind in this particular case (and as an added bonus they helped me out with the other issue). I would definitely consider them again for larger jobs or if I find myself in a similar bind.

QUICK TIP - They have several coupons on their website. Make sure you use them as you can save some money off the total price. I got 10% off my total bill.

Lucy E.

5/18/2016

Very happy with the service provided by M and Sons. I had a new hot water heater installed, the technician was thorough and polite. Made sure to clean up after himself and left with the area looking polished and secure. This is probably a pricier option than some smaller contractors, but I was very impressed with the service.

Fatima R.

01/12/2019 12:00:00 SA

I replaced an air condition/heater unit back in 2014. The company stated it came with a 10year warranty. After 3years the unit was having problems. Since that moment the company has come out numerous of times to fix it. None of the techs could figure it out. It works for 2 weeks then out again. Now that we need heat it once again stopped working. The tech comes out and now says he can't fix anything because I longer have warranty. My warranty was for 5yrs. This is outrageous and thought better about this company.

Sam Y.

01/02/2014 12:00:00 SA

Thanks Michael and Sons for helping me repair an electrical outlet. I called on a Friday afternoon around 3 p.m. and they sent Timmy out to my place and he had repaired the outlet by 7:30 -- in time for my wife and I to still catch a movie.

Timmy was professional and personable. He even put on shoe covers before entering into my carpeted home.

The tablet he used to swipe my credit card and email me my receipt worked great too.

I'm only giving four stars instead of five because Timmy had to drive from a job in Williamsburg back to Bon Air. I think they should have dispatched someone doing a closer job prior to my job.

Thanks Timmy and Michael and Sons!

Tammy L.

10/22/2019

I hired Michael & Son to do a plumbing repair at my rental house on October 6th. Because it is a rental, the plumber is supposed to call me to discuss the work and let me know the situation. The first visit was supposed to be between 8am and noon on October 7th. The plumber arrived after 9pm and left the job unfinished. I finally got a plumber to return a week later supposedly to finish a camera inspection and put the toilet back on. The toilet was not replaced and the plumber spray painted something on my grass and left. As of October 22nd, the job is still unfinished and I don't know why it's not finished. After many calls to Michael & Son - two of which were escalated to the plumbing manager Jeff who promised an investigation and a call back. I have NEVER gotten a call back from Jeff or ANYONE at Michael & Son. Nor have I received any reason why the work has not been completed. I have called no less than 10 times and been placed on hold for extended periods of time while I listened to hold messages telling me how important I am and how important my time is. I have already paid over $800 for this work. This is the WORST customer service I have ever had.

Marj R.

07/04/2015 12:00:00 SA

M&S installed my HVAC heating & A/C unit in my condo 5 yrs ago. Just after the equipment 5-yr warranty period ended, the A/C started malfunctioning. It kicks off and stops cooling. The M&S service rep doesn't know the source of the problem. The computerized diagnostics reveal no information. Apparently, the manufacturer (Rheem) does not provide any technical assistance.

M&S has made 2 (soon to be 3) trips just this month. Last time, he opened the panel on the unit, pressed a test button and it restarted the unit. It ran for a day, then stopped again. I'm quickly losing patience.

No response from Michael & Son management despite calls and emails regarding what options or expertise they can offer to resolve the problem.

Amanda W.

02/07/2018 12:00:00 SA

I called this company with hesitation based on some reviews I previously read. I should have gone with my instincts and gone with an alternative option.

I had a water pipe freeze and burst in my downstairs bathroom. I needed both plumbing and cosmetic repairs completed. When I called to request an estimate and services, I gave a detailed description of exactly what I needed.

When the tech came out to my house, he explained to me that he could only give an estimate for the plumbing and that he was not certified to provide an estimate for the cosmetic work. This was extremely frustrating since I had to take off work once to meet the first tech and he was only at my house for 10 minutes max and required a $70 fee but could not even provide the services that I originally requested. I now had to take off work a second day to meet a second tech for an additional estimate. I scheduled the second tech to come out from 2 - 6pm on Thursday afternoon. Wednesday evening, I received a call and they left a voicemail that my appointment was scheduled from 12-4. I had already made arrangements with my job to leave at 2, not 12. When I called back Thursday morning to get the appointment time sorted out, the lady was extremely rude and told me that I was wrong and they do not offer appointments until 6pm. She told me I would need to be available from 12-4 or reschedule. I told her that this needed to be done pretty quickly and since the first tech could not provide the services I requested, I could not afford to extend this to another day. She then abruptly told me that if I didn't like the appointment time that I could speak with a manager and put me on hold. I was on hold for 3 minutes before I finally hung up the phone. The company called back twice, I missed both calls since I was at work. The third time they called, they left a voicemail stating the could accommodate the 2 - 6pm request and someone would be out between that time frame.

The first tech came out on Wed, 1/31 and the second tech came out on 2/1. The second tech assured me I would have the estimate emailed to me by Monday at the absolute latest. I called Tues. 2/6 to confirm when the estimate would be emailed and the gentleman I spoke with stated he could not find anything in my file about an estimate and stated he needed to contact the tech who came out. The tech then argued that he gave me a written statement, which I did not receive. He only took my email address and confirmed ti would be emailed. The tech then stated he would have it emailed over Tuesday afternoon. I of course did not receive the estimate again when it was promised to me so I called again. When I called, the guy i spoke with sent me a blank estimate template and said that is all that was provided by the tech. I told him this is not what I paid for and needed this resolved promptly. He stated it was not something he could provide but he would send an email to the correct department to request the estimate to be emailed over to me and that it would take a full 24 hours to complete. This is ridiculous since I called the day prior to have this completed and nothing was done about it.

It is now Wednesday 2/7, a full week after both techs came out to my house and I still have not received anything from the company. I am not even a paying customer yet and this is the service they have provided. This experience has been extremely frustrating and the lack of customer service astounds me. I would strongly advice to search for other companies when looking for plumbing or heating needs.

Steve D.

12/17/2013

I'm updating my review after being contacted on yelp by the owner. He asked for my contact information which I provided via email. I was then contacted by Shadi and then an email between Vance and Shadi telling me that someone would contact me ASAP. No one ever contacted me to discuss my concerns voiced in my original review.
Basim - don't tell customers you do not charge a dispatch fee when you do. I'm the one stuck paying a fee I was told didn't exist. Also, don't tell a customer you're going to contact them and then never actually contact them. I'm completely dissatisfied with your customer service.

Brian H.

07/06/2009 12:00:00 SA

Just had recessed lights added to our kitchen and a bedroom closet, and overhead wiring and ceiling fans put in our bedrooms.

The work was completed quickly (less than 8 hours for everything). The two guys that came out did a nice job on the installation. They were both careful to minimize the mess, and cleaned up when they were done.

The price seemed reasonable for the work that was done. The only down side is that no one called to verify the appointment we had set up for today, so we weren't sure when someone was going to come out.

We were very pleased with the experience, and will use M&S again in the future.

Rhino T.

6/15/2017

I'm surprised to see that there aren't higher rated reviews here, people must only be providing feedback when something goes wrong, and when something goes right, they aren't saying anything.

I had heard good things about M&S from several people, and when my tub spigot was leaking I had them address the issue. There were no outlandish fees just for the onsite visit, and the appointment process was really easy. Every other company I called said something that made me feel uneasy. Ryan was the technician and he came right on time. He was friendly, skilled, and communicated everything really well. The problem was complicated, and my pipes/parts were old and really difficult to work with. Ryan had a great attitude about it all, and made me feel really confident about the companies honesty and ability to perform good work. He had to use some real elbow grease to get the job done, and make a couple trips for parts. What seemed like a quick job ended up taking almost all day -- he had to cut through my wall, and replace everything. He was patient but quick, and really meticulous about every detail. He made sure that all my questions were answered before he left, including questions about my hot water heater, HVAC unit, and service agreements that M&S have. He even thought he heard something strange from the hot water heater as he was leaving, and wanted to make sure to look into it before taking off.

The home service/improvement industry seems riddled with strange people who do shoddy work and take advantage of you, but having M&S do the work was almost like having a trusted family member help. And the price was really reasonable -- better than the few quotes I received elsewhere before deciding to go with M&S. I think they will be my one-stop shop for all home maintenance/repairs going forward.

Sarah L.

5/16/2018

Michael & Sons helped us with water mitigation in February and March 2018 when our basement flooded due to a sump pump issue, and provided quotes for the repair. The water mitigation piece went really well. Our technician, Moses, arrived quickly, explained the process and what to expect next, and did a really thorough job of removing our carpet and floorboards and drying out our basement. He was responsive by text and email about invoicing questions and the follow-up visit.

The piece that did not go so well was the process to get a quote for repairs to our basement. After the estimator visited our home, I had to follow up twice over the course of a week to get the estimate. When we got it, the quote only included a lump sum amount that was suspiciously the exact same as the maximum amount of our homeowners insurance coverage for flooding (to the cent). It did not give an itemized breakdown of the various repairs (eg carpeting, painting, replacing the bathroom vanity) so that we could make a decision about what to use their services for and what repairs to forgo or have done by someone else. When I called to ask for a more detailed estimate, I was told that it was not possible to break down the cost of each service/repair because we would save by booking more services, and that they were giving us a deal by only charging us $900 for our vanity instead of the retail price of $1200. I found our vanity online at Lowe's for $300.

TL;DR, water mitigation guy was great, the repair estimating team was shady.

Jenny G.

8/27/2015

Please take all the one star reviews into serious consideration before selecting this company to do anything in your home. I would never wish upon anyone to go through what those customers and what a family member of mine had to go through with them.

When they changed out the faucet in a bathroom, the technician left out a piece with the pipe so the next day water leaked out everywhere and down to the floor below, thus damaging the ceiling. A few days later, the faucet for the bathtub fell off...another plumber who came to look at it said everything was just a poorly done job. On top of that, (as all the others stated), they will try to charge you some ridiculous amount of $ for the job. For a job that isn't even done correctly. When you try to tell customer service about your issues they make it seem like they will take care of everything and fix their mistakes for free but then the next day they change their story and try to claim that they don't remember saying anything like that and that they will fix the damage for X amount of dollars.

I'm sure they have some good workers there since there are good reviews too but if you want to risk having the worst experience of your life (especially with customer service) then go for it. I just want people to know what kind of company they're giving their hard earned money to.

Michael W.

05/09/2014 12:00:00 SA

Update 2:
Have currently blocked Michael and Sons phone numbers, the barriage of phonecalls trying to have this review taken down was too much. Never dealing with this company again.

Update 1:
Was contacted Saturday evening at 9 pm by Vance, the Customer Relations Manger. We spoke for a good 35 minutes, and Vance would call back Monday, 3/10 by noon.....

Beware....PLEASE... f you read also the (504, was 417 in March...see a trend here?!?) other reviews that are not currently recommended, you will see a pattern. Let me spell this out: Customer has complaint, and not just because of one faillure, and Michael and Sons follows up. For the record, my previous issues (in 2013) were all brought to Michael and Son's management attention via email. However, it's only after one posts on Yelp that the company takes this serious enough to follow up.

Yelp has also become a joke, by having (504 per May 9th, was 417 in March, see a trend here?!?) other reviews that are not recommended, not show up.....(interestingly enough, of course, these negative reviews are not affecting the company's overall rating...) Gee, I wonder why....

Dana T.

05/02/2016 12:00:00 SA

We've used Michael and Son for the a couple of plumbing and electrical jobs and have been pleased with their work and service. Abraham fixed the outlets in the basement and Vanna and Brian worked on the new water heater and HVAC system. Each time, they have arrived on time and the servicemen were courteous. We will definitely use them again.

James K.

7/15/2017

I join others in noting that Michael & Son seems to think service windows are merely a distraction. Home Advisor only listed Michael & Son for electricians in my DC neighborhood (Southwest). There was a second recommendation a few months ago I used several times which was a small operation that was reasonably priced and dependable. They seem to be out of business. The only choice I had from Home Advisor was this big regional operation. They failed to arrive during the 8 a.m. to noon window, but did call to say their man was running late. Then they called about 12:30 to say they couldn't say when he would get there. Then they sent a second many who had a big truck and could not find street parking. The dispatcher rejected my suggestions for parking. Finally, a third man showed up about 3 p.m. He could not do the smaller job, repair a ceiling light in the kitchen. Then he estimated nearly $700 for a new install of a ceiling fan, including wiring to a wall switch. The other firm had done the same thing in another room a few months earlier for about half the price. Since Michael & Son had (1) been three hours outside the half-day window; (2) was unable to complete the easier of three jobs and (3) wanted an outrageous price for the other job, we cancelled the whole thing. The service man who did show up seemed like a nice man. Not his fault.

L T.

05/02/2017 12:00:00 SA

I could become addicted to Michael & Sons when they keep providing exceptional service by such perfectionists as Wayne J. This is from a thoroughly satisfied customer. This time the observation comes from the annual HVAC/furnace room equipment inspection.

Leslie T.

11/28/2018

What a nightmare, they are completely disorganized. I called Michael & Sons about a problem with our heater. They sent a technician who did an assessment and told me that we needed a new part. 10 days later, we are still waiting for the part with no heat is our house. I've called customer service multiple times and the general line is that the parts department is separate from the customer service department (who cares?).

Ashley F.

05/08/2017 12:00:00 SA

I can't even begin to say how unhappy I became with this company. When the first tech came and diagnosed our ac. The fan went. 600 later we have working ac. He wasn't too thrilled that he had to come all the way out to St. Mary's county. Then the following week our ac isn't working again. Have someone come out again and the tech says you need a whole new system. I get that our system was outdated! They send there engineer out to give us an estimate on a new unit. 7500 and we agreed they would be here Wednesday to install. Wednesday rolls around and the two techs show up at 10:30, immediately start doing measurements and everything. The one tech was on the phone trying to get certain parts of metal which I deemed not to be a big deal. After these two stating this is going to be a fun job numerous times was unsettling to me! After realizing the job was going to be a bit harder than expected they broke the news to me. They were so apologetic stating he couldn't do the job that day because he had to special order parts of metal and everything. I noticed a sigh of relief on his face because he couldn't do the job that day! Then here comes the even better news. We can't do the job till Monday!!!! Wow!!! They went into explaining to me why they were unable to do the install. They were lucky I am a stay at home mom and didn't take time off of a job to have them waste my time! Then the tech tells me he has to call the guy heading over with the actual unit!!! So your telling me you guys showed extremely unprepared!!!! Thankfully we hadn't paid them yet!!!! So we rescheduled and that was that! So I decided to get another quote!!! The guy gave me a quote of 4600 and he could come that day to install!!!! Lmao!!!! Thanks for nothing and am so glad we decided to go with someone else!!$! And the guy who came to install told me not to go with the most expensive because we are going to be renting our home out in the next 3 years!!!!! def won't be using this company ever again!!!! And also why send techs out to st Mary's when they are clearly unhappy to come all this way!

Lisa N.

08/10/2017 12:00:00 SA

I called and made a plumbing service appointment on a Monday for an appointment on Thursday between 8am and 12pm. I did not receive confirmation until Thursday morning when I received three different emails with three different team members who were supposed to be helping me that day. I received a phone call at 10am saying I was next to be helped and the plumber was finishing up a job at another site. I called at noon and asked what was going on and the person said that the plumber was finishing up at another site and it would be at least another hour. I called back at 1pm and cancelled the appointment. Ridiculous.

Will W.

4/20/2015

They quoted me $1000 for a project that only needed a $50 shower diverter. Glad I didn't use them. Get other estimates before you contract with these guys!

Jennifer S.

07/09/2014 12:00:00 SA

While the professionalism is fantastic, they do not use quality products/ parts. I live alone, so my toilet isn't used much. I spent $354 two years ago to have my master bedroom toilet valve / flapper, etc replaced. The warranty is for only 1 year apparently; I called and there is nothing they can do about it.

The other bathroom has a cheap $20 kit I purchased from Home Depot. It was replaced 3 years before the one from Michael & Sons. So, in total, it lasted about 5 years. I could have saved $330.

I will not be using Michael & Sons again, since they do not stand behind their products.

A. S.

03/08/2015 12:00:00 SA

So let me start off by saying that I'm not wishing to outright accuse anyone of any foul play. I realize sometimes unlucky coincidences can happen. I am merely going to tell my story so that others may come to their own conclusions. So this is my first, and last experience with Michael & Son Services (plumbing).

It was the middle of winter, and my water heater had broken. The plumber I had wanted to use was booked for much of the week, and I didn't really know much about any others. In desperation (ever take an ice-cold shower in winter? It is NOT fun), I called Michael & Son and they said they could be out the very next day. They were even willing to work with my schedule.

When the plumber arrived, the first thing he did -after just taking a glance at my water heater- was tell me I should replace the whole thing. He said all this stuff about new laws, and how my water heater wouldn't comply. But! The brochure he handed me about it said that it didn't apply to a heater as small as mine. Really, that should have been the first red flag.

After I told him I had no interest in replacing my heater, he finally got around to looking at it. As I thought, the pilot light was out, and he was able to relight it. By all logic, that should have been the end of it, but... it wasn't. He didn't leave, with the excuse that he wanted to make sure I got hot water. Even after -that- checked out, he still wouldn't leave. He kept going down to the water heater to look at it, and then started to walk around my house with me following him the whole time.

It had started to get quite late, and he was still in my house. I told him I needed to get some stuff ready so that I could go straight to bed after he left. He said that was fine, and that he just wanted to collect his stuff from the basement. About four or five minutes in, he suddenly started to yell my name and I came running. Suddenly, there was water pooling under my heater, and he said it needed replacing because obviously it was cracked or something.

Now, the several-thousand dollar replacement? Yeah, that went well, which is why I'm giving two stars and not one. But I still find myself kind of sketched out by the series of events. Literally, everything was fine until I finally left him alone with the water heater... and then suddenly a $200 job turned into $6000.

David P.

07/01/2016 12:00:00 SA

M&S was a pleasant experience start to finish. The attentive reception at my initial call (making sure they understood the problem and explaining my options) put me at ease. Then the technician, J.M. Lopez, was courteous, efficient, and solved the A/C problem to our satisfaction. Will be continuing using them with any issues in the future.

andrea b.

05/09/2013 12:00:00 SA

I would give this company a -5*! DON'T USE FOR HVAC- they are incompetent!!!!
It took 3 visits and each time trips back to their HQ for supplies to install my simple HVAC and they FAILED PERMIT INSPECTION. Many things went wrong: lying salesperson, inproper scoping 3 times, no respect for customer's time, sloppy work, etc., but the icing on the cake was that they installed EMPTY metal fuse boxes- no fuses were inside the boxes!! I'm still waiting to be re-inspected.
I thought because they were expensive like Cropp-Metcalfe, that they would be good. I WAS WRONG and should have read the EBSCO review that panned them.
Use someone else!

Joyce T.

10/21/2017

Waited all morning for electrician. Promised someone between 8-12. No phone calls with updates on status. Called at 11:15 for second time for update - told electrician still working over an hour away. Will not call again. Should have read yelp reviews before calling them the first time. They must have enough business so I'll give mine to someone else!

Shawn P.

4/13/2017

Complete waste of time. We took off for an install quote . Scheduled the appointment and informed them we live in a condo. Technician shows up and says they don't install new units in condos just service.

Matt H.

05/07/2017 12:00:00 SA

This company was absolutely horrible. We needed emergency services and they needed three days to arrive. On the day of arrival they told us they would arrive between 12 and four. That morning we spoke at 8 o'clock and they told us that it could be at any point during the day. At 6 o'clock in the evening they finally called us and told us that it would be after 10:00 PM before they can call and service us. In the end we had to call another company to try to solve our week. We suffered from lots of damage waiting for them to arrive and in the end they could not honor their commitments. Their explanation was that they were so busy with other clients that they could not help us. My impression is that they have too much work to care about assisting new clients and therefore I have no need for using them.

James K.

02/10/2015 12:00:00 SA

I purchased a water heater at Home Depot and used HD's website to schedule an install. Michael & Son was selected and gave me a call. Had to wait until the next day for someone to come out and give me an estimate. I asked for a ball-park estimate on the phone and they said it would be around $500. I know what needs to be done, the condition of the plumbing, and the working environment. This couldn't be an easier install, so I figured it shouldn't go much over $500.

They have a four hour window for their estimates. Seems a bit crazy, but they did agree to call me 30 minutes before arriving and I met them there. That was the only good thing about Michael & Sons. I appreciate them working with me no the timing at least.

The quote came in over $800. $300 of that was for parts, which would total $40 at HD. Insane. Wish I would have gotten a little better ballpark estimate. Could have saved us both the time. Found another company to do it for around $400. Such a straight-forward install... No way I'm paying that kind of markup for parts and that much for about 2 hours work.

Looking at some of these other reviews, the price they gave me looks cheap! Do your homework people, get a competitive bid before going with Michael & Sons. Now I see how they can afford their Super Bowl ad.

Elizabeth B.

1/16/2015

Washington Gas turned my furnace off on Friday a.m. and I was desperate to get it replaced asap, given the sub-freezing temperatures. M&S was the only company that said it could replace the furnace the following day. Even with a supposed 10% discount, I suspected the price was high but the temperature was plummeting so I was willing to pay more to get the heat back on asap. The total proposal for a new furnace and A/C was $9300. Julian, the sales rep, was personable and seemed knowledgeable. He suggested I replace the A/C at the same time as the furnace and assured me the installation would be done on Saturday. An hour later I got a call saying the equipment wasn't available until Monday or Tuesday. I said I was canceling the install. I was then offered Ruud instead of Carrier for a Saturday install, but my contractor advised against switching manufacturers. I got a text from the sales rep saying, OK, Monday then? and immediately replied asking if Monday was guaranteed and what would M&S do about backing out of Saturday. No answer. The situation was super stressful with the heat being OFF in frigid weather. I had to drain the pipes, take my critters and go camp out on a sofa until I could get my heat back on.

I called M&S first thing on Saturday, explained that I needed to know if they could install on Monday and asked for a manager to call back. Nothing. So finally on Sunday I called another company that I've used before, and which IMHO is better. It also charged $1500 less. Only after I'd made other arrangements (despite having a signed contract with M&S for Saturday) did I get a call from M&S plus a text from sales rep Julian, confirming for Monday. Really? A day late and a dollar short, guys.

To it's credit, when I spoke with manager Tuan on Monday to explain that I'd canceled the contract and why, he was professional and nice about it. M&S has poor ratings on Consumer Checkbook and other sites, and although I was disappointed in the moment (and super stressed out) when it backed out of the date we agreed on, it was for the best. BTW, note that M&S's 10 year labor warranty requires an annual service payment, so to me it seems like selling a service contract using labor guarantee language.

Warren K.

02/10/2015 12:00:00 SA

I called this company to fix a gas fireplace that would not ignite. They sent an electrician and not a fireplace repair person, so another appointment had to be made. The repairman got the fireplace started and I payed the $328 dollars charged for the repairs. The only problem is that I did not realize at the time that the fireplace would not turn off. It got ridiculously hot over night and I had to call them back to turn off the fireplace.

Parts were ordered and they turned out to be the wrong parts. That is the last I have heard from this company. That was January 19th and it is February 10th. They will not return my calls. Stay away from these incompetent and dishonest people.

M. C.

06/02/2016 12:00:00 SA

I typically use Michael & Son Services whenever there's an issue in my home, and I'm typically impressed and very pleased with their work and customer service, however this time around was slightly different. Both my father and I experienced lackluster customer service on the phone when we called inquiring about when they were coming back out to fix a leak I had. We got a, but we were waiting for you to call us back, response, as opposed to them calling us to let us know my part came in; this does not sit well with me as good customer service is not only what keeps us, but brings more business in for the company.

I will continue to use them, but I am not as happy of a customer as I once was.

Chris R.

9/29/2018

These guys are crooks and liars. I had them come inspect my A/C. The tech said he thought it had a leak. Told me that I would have to agree to pay $341 for him to check for the leak, but if no leak was found, there would be no charge. Of course, he found a leak within the first 10 seconds of inspection. Then went on to tell me that fixing it would be over $1000. I had another company inspect the unit in order to get a second opinion. No leak. A few adjustments and all is well. Tried to get my money back from Michael and Sons. No go, even though the tech said there would be no charge and I have a signed report that there is no leak in the unit. Absolute crooks. Avoid at all cost.

Jeng M.

5/25/2018

Daniel Nicholson did a fantastic job replacing my two sewage sump pumps. The price was reasonable and he was very knowledgeable about the system. I would use them again and recommend them to my friends.

Teresa G.

12/15/2014

Update to previous post:

My first and only real experience with Michael & Sons was in February 2012 just after spine surgery at GUH. My upstairs toilet began to run constantly, so my neighbor replaced the toilet fill valve, but unfortunately did not tighten the water supply connector under the tank, which led to water dripping onto my floor. Vulnerable and just out of the hospital, I did not know it was simply coming from the tank itself, so I panicked and called Michael & Sons when the water continued to flow. This was a Sunday night and an emergency call that cost me $200 to have the supply line and connectors replaced. I was told by the plumber at that time that the supply lines have to be replaced every time you change the fill valve. I thought that did not sound correct because I had fixed two of my toilets beforehand and did not have a problem with leakage, but he knew more than me. Wouldn't you know, I had to replace the fill valve in my downstairs toilet a couple of weeks ago and guess what I found? If you don't tighten the supply connectors under the tank, water does indeed drip onto the floor, and you DO NOT have to replace the supply line itself. The plumber from Michael & Son's totally took advantage of my vulnerability and inexperience to make himself a cool $200 when all he had to do was tighten the connector. He did, though, volunteer to drill holes in my downstairs ceiling to prevent further water damage in the living room. He told me not to tell his employer about that but my loyalty only goes so far, and they should be aware that their employees rip people off and do not adhere to company policies.

Maryanne S.

03/02/2015 12:00:00 SA

This is who you go to if you're looking to waste your money.

The plumber tried to auger (or plunge) a toilet just so he could charge me for the auger-ing.

During my consultation with the plumber he informed quite authoritatively that the toilet could not be cleared via auger-ing and that the toilet needed to be replaced.

After some discussion, I accepted his recommendation to replace the toilet, but stated that I'd do the work another day.

When it occurred to him he would not be paid for the visit per their policy to only charge for work performed and not mere house-calls, he quickly made an auger attempt, so he would have work to charge me for. He then reported back that the toilet could not be cleared via auger, which had already been established.

It was a way to collect money for work and take advantage of my kindness.

Laura G.

5/20/2016

Prompt and efficient

I had an AC tune-up and now feel I'll be all set for the warm weather.

Peebo B.

02/07/2015 12:00:00 SA

Plumber took my brand new pair of Mechanix work gloves from my basement where he was working! Who does that? This was a Saturday emergency, next time I'll wait and call an honest mom and pop shop.

Irvin V.

10/24/2017

Excellent customer service, very reliable. The service can be a bit pricey but it's very fair. Great workman who came to complete the project focused on several bathroom repair items

Meg G.

2/28/2011

We were getting a new washer and dryer installed. The delivery guy pointed out that he couldn't complete the installation because we had the wrong kind of outlet. Our regular electrician couldn't come to our house until the next week, so i called Michael and Son. They were able to send someone to our house that afternoon.

The tech gave a phone call 30 minutes before he arrived. It was pouring rain out when he arrived. He brought his own door mat to put on some shoe covers outside before he stepped in the house. (This was nice as I had just finished cleaning up the mud that the appliance delivery guys tracked all over the house). He was a nice guy who quoted me a price and got to work right away. I was impressed that he had the part with him in his truck. I was worried he'd have to leave and come back later.

Very pleased with the service and responsiveness. It was nice to be able to have someone come out to the house right away. They are pretty pricey, but if we ever need an electrician again in a pinch, i'll give them a call.

Kelly V.

1/27/2016

Used Michael and Sons for several reasons. Installed new heating system and cleaned air ducts. Friendly and knowledgable staff, company in constant contact. The only downside was all parts were not in stock for heating system installation, so it took two appointments required to complete job. However, the staff kept me updated on inventory delivery and second installation.

Sent plumber same day to inspect water heater issue.

Recommend this company, and will use for future needs.

George D.

4/29/2016

Michael and Sons is a solid HVAC service company and they've been taking care of our heating and A/C units for a few years. We have their maintenance plan and they are really good about following up, making sure we schedule our appointments, showing up on time, and being professional, and keeping our units services and running great even though they are 10 years old. We just had our spring service today and our technician Thomas (Tommy) was really great. He individually gets a 5 star rating from me. He is polished, knows what he's doing, explained everything he did clearly, and has great customer service skills. He even recommended a few add ons that I likely will purchase.

To provide a balanced review, a prior tech did push an optional item, a metal furnace filter. After objecting and stating I didn't want it, the tech convinced me to try it and if I didn't like it I would be provided a refund, no questions asked. That never happened. So, I complained to Tommy today about the prior tech and the metal filter. I'd expect M&S to refund me for this item. I prefer the fiber filters. Let's see how M&S reacts to my request and I'll update my post if they do the right thing.

Don't hesitate to use Michael and Sons. All in all, they're really good.

Stephen D.

4/25/2016

Shaw did a very nice job installing a sink disposal and swapping out an old faucet. He arrived on time, was very professional and did quality work.

R M.

4/24/2014

We had them come out when our Hot water heater was not working. I was upset that they first tried to tell me it would cost $2500 to fix the issue (basically replace my entire hot water heater). I was not willing to pay that amount. Long story short, he then said he could try replacing a part that cost $10... Wow - what do you know! It works fine :) The man was at our home for all of 30 minutes and we were charged around $300. I thought that was a bit much. However, my husband felt they did a good job. I wasn't impressed because I felt like they were taking advantage... why didn't he start with the smaller issue?

My husband decided to call them back for some simple issues with the toilet and under the kitchen sink (we didn't have the time - even though it was simply issues). They came out and quoted us $325/per toilet to replace the guts in the back of the toilet!! I went and bought the guts for $29 and replaced them myself in less than an hour per toilet (and I'm a woman who was just reading directions!) Also on top of that, he was going to charge $200 to replace the valve under the kitchen sink - that part cost me $10 bucks and took me less than 20 minutes.

Sorry - but they're prices are ridiculous! And I will never call them back for anything. I will also make sure everybody know's how I feel about them. I own 2 businesses of my own and I understand you have to make a profit... however, you do not need to take advantage!

Angel G.

12/20/2014

Set up an appointment to have a leak checked out at the water meter in front of my house. Guy came out and looked at the leak and told me this type of leak is handled by a different department. He called back to his office and they said they'd send someone out that Friday. No one ever came out. Never heard from them again. I guess they don't need the business.

Ira W.

04/06/2018 12:00:00 SA

The service I received was fine and fixed the problem. Though they say their prices are competitive they are not and they will not give you estimates over the phone for a well defined problem (stuffed toilet). Prices are 50% higher then other respectable plumbers in the area. Only reason for 2 stars is the problem is fixed

A.J. S.

07/09/2015 12:00:00 SA

As background, I just bought a house that had washer & dryer located in the basement, but a washer-&-dryer-ready room located on bedroom levels as well. However, bedroom level outlet (240 volts for dryer appliance) had no power.

Jason, from Michael & Son (M&S) really hooked me up. He's really professional and polite, but not difficult to talk to. Trouble-shot the issue well and gave me their price quote. For those who don't know, M&S charges by the level of effort and not by the hour. Jason took care of the issue and even gave me some electrical tips as I do mess with small electrical jobs on my own. He gave me some additional advice about my new home and even gave me some advice on troubleshooting a related dryer issue.

Their level of effort rates can be expensive, but I got burned years ago by some contractors installing a dedicated circuit for a microwave. Plus, I know M&S is reputable. I would have given them a 4 - removing one star because of their cost - but when people like Jason come through and hook you up, I had to give them five stars.

Brenda B.

7/27/2018

This is first time used company the were referred by Home Advisor. I was wanting for tech bring in equipment never saw any . Did use equipment outside. I just walking with caution. They recommended course some things . Check home advisor if need back up company.

Mary S.

2/25/2015

They gave me an estimate for more than $1200 for a simple plumbing job. The plumber wanted to charge me for replacing a piece of pipe that was leaking and then charging me again for fixing the leak?!? He also included a $389 charge for their annual inspection service. I never asked for this service nor was it even discussed before he decided to include it on my estimate. They must get a commission for up-selling? Very bad, dishonest, and unethical business practice.

With less than two hours notice, I had a small local company come out the same day Michael and Sons tried to rip me off. They did everything I needed Michael and Sons to do plus a few extra steps for $251.

S P.

11/25/2019

I needed my boiler maintained for the winter season. They had a promotion so I took advantage of it. The worst $89 I have ever spent. The system worked before they maintained it. It was making noise before they came AND after. I called them back and they diagnosed a bad valve (which had nothing to do with the noise), I have air in the system and it needed to be bled. The technician said that will be there until the whole system is bled out. I have had other technicians bleed the system without much trouble. I came back after the weekend and it was 57 degrees. I called to get a someone out and they made a big deal out of it, but would get someone I then realized that the technician left the thermostat OFF when he was done! I said lets hold off on the visit and see if turning the thermostat on fixes it. In the meantime I put up some space heaters and it was warming up. I thought the system was working. When I checked the pipes they were ice cold. I called again and they couldn't get a technician there until Wednesday (It is now Monday). So I was to sit in the cold for 2 days. They kept repeating how sorry they were. I asked for my money back to no avail. It is too bad that I even have to give them one star. If they give their service away, DON'T!

Cy G.

7/17/2018

What a terrible experience! Not only was the service subpar it was overpriced. The technician, who barely spoke English, that came out clearly did not know what he was doing and keep trying to up-sale me for things that weren't needed. He kept telling me that the water valves were old and needed to replaced - wrong! When he said he couldn't turn a valve under a sink I asked him for a wrench and at 5'3 115 it took me one try and valve open and the water stared to flow. REALLY???? I would suggest they spend less money on tv advertising and more money on training employees and rebranding their business to provide superb service at reasonable prices. Not worth the time, money, or experience.

Erin S.

11/23/2016

The water heater, that Michael and Sons 'fixed' two weeks ago for $222.76 + the dispatch fee of $29, is now out again. I called at 4:30 pm and for an hour I was placed on hold, passed to other operators, told they would call me back, then the line went dead. I called back to explain for a 5th time and spoke with someone who said he could help me. Now it being 5:30, he was able to get an emergency dispatcher out 'after hours' but would need to charge me $89.00. Over $300 and two weeks to fix a water heater? Ouch.

Mark R.

03/11/2014 12:00:00 SA

My furnace stopped working while we were sleeping, so when I woke up in the morning during our recent cold weather, I ran to the phone to call Michael and Sons. I new that a big company like that would be able to dispatch someone right away. I was right, they had a technician to my house first thing that morning.

The tech that showed up was very nice and courteous. He broke the news to me that I had cracks in the heat exchange and I needed a new furnace at a cost of between $5,000 and $6,000. He got my furnace working temporarily, but told me I needed to get it replaced immeditately. I was ready to sign up, but thankfully I decided I should get a second price.

I had another company show up and perform a full inspection of my furnace. They said it had no cracks and was actually in really good shape. They didnt know why it had stopped working, but it was fine now. They charged me for the inpsection and nothing else. It has been working fine since. The tech from Michael and Sons was flat out lying to me.

I rarely leave reviews on Yelp and have never left a bad review, but we are talking about serious money! I want people to be VERY CAREFUL when dealing with Michael and Sons.

Todd B.

8/22/2016

I had a propane water heater that stopped working. And thinking I would get better results and culpability from a name company, I called Michael and sons.
The guy showed up, put down door mats at the front and back door, was pleasant came in looked at my set up and lept back in animated horror. Pretending to need a minute to get himself together. He explained that I had water plumbing not gas plumbing as gas lines. Sighting that the copper pipes with the bleeder valve we not gas pipes.( propane sometimes gets condensation,hense the bleeder valve). He then explained that the igniter on the wayer heater was bad
I asked if just the igniter could be replaced. He fiddled on a tablet for a minute and said yes. It would be $750 dollars and they couldn't guarantee the work as the inside of the heater was porcelain and could crack upon installation. He then said if it was him,he would just replace the unit. I enquired about price. He again fiddled on the tablet facing away from me. After a bit said that if they gave me a break on the installation it would be $3700. I wrote him a check for the consultation and showed him the door. $3700!!!?? Does this idiot think I have never been in a hardware store before? I see how they afford that giant compound by the highway. Zero stars.

Sara G.

2/13/2015

If I could put less than 1 star I would. I could literally write a book about my hatred for this company. They have made my blood boil so many times and I would never recommend them to anyone in a million years. The people that work there are so incompetent. The only good thing about this company is an electrician named Luke. He was very nice. Everyone else is an idiot and can't even get the most simple things correct like spelling my name.

Susan W.

6/26/2018

The work they did was adequate. Their policies toward tenants are outright infuriating and possibly illegal. They won't come out to do work without talking to the landlord in advance. When they couldn't reach mine on the phone they agreed to accept my own credit card for payment -- which was fine with me. They did the work and took my payment, but refused to give me a receipt -- would only give it to my landlord. Twenty five minutes on the phone and a threat to call the Better Business Bureau finally got me a receipt for my payment.

Jeffrey C.

2/18/2016

My first experience with Michael and Sons. Had a leaky shower faucet. I was able to schedule an appointment quickly and the technician arrive in the time promised. David (I think) was very friendly and prompt. He was able to quickly fix the issue and made sure to give me details and explain the service and bill. I would recommend Michael and Sons to anyone, and definitely call them the next time I have a repair need. Thanks

K L.

2/16/2018

I am leaving a review because I cannot get the HVAC Manager to return my call to discuss recurring problems with a heat pump system that Michael and Sons installed in Jan 2014. The outside unit has stopped working 3 times now since the install. 2 times the unit has frozen completely, once in Jan 2015 and in Feb 2017. Both times the unit has frozen, the defrost board and related sensors have had to be replaced. I have concerns about the unit and the installation job that was done. I've left polite messages with 2 different people that I would like to discuss this with the HVAC manager. Each time I was told I should receive a call within 24 hours. I still have received no call.

Karen C.

2/17/2016

Michael and Son Services has done one inspection and several repairs at our home. The inspection was of our heating and electrical systems. I was given very good advice about our humidifier and estimates for jobs I was thinking about for the future.

The first plumbing repair was major - fix the house water pressure, install a larger gas water heater, bring the water heater and area up to code by installing room vents, co2 detector, etc., and set up the inspection. The job passed inspection with no problems, and we have been enjoying the increased hot water output and peace of mind related to the safety features. The second repair was to install a new bath faucet. The job was done professionally and very efficiently, and the new faucet looks and works great.

I would recommend the plumbing department highly as I have had successful repairs completed and good advice.

K C.

5/16/2017

If I could give below a one star I would. We have waited all day & keep getting the run around for our appointment. Someone who claims he is the supervisor even had the wrong client & address on my last call. We finally cancelled. Pretty unprofessional.

Anne S.

6/21/2019

The manager was rude and and his customer service skill is very much to be desired. When I finally was transferred to speak with a managerI explained to him that his tech came two days ago and ordered a fan motor for my AC. The tech also said that whenever the part arrives, any technician can come out the same day to install as the job only takes about 15 minutes. I told the manager I needed someone to come out and replace the part since it has arrived. it is an emergency as I have an ill and elderly mother in the house. It was only 3:30pm at that time and they have 24 hour emergency service. I also have purchased their gold tier yearly maintenance plan which entitles me to have the 24 hour emergency service. The manager argued that it was not an emergency and refused to service me the same day. He also asked that I called the call center back and scheduled a time on a different day then just hang up the phone while I was still talking. Bad manner and customer service. He might have won the argument but Michaels and Son will sure lose a customer. By the way, the manager's first name is Jomar. I am very sure I will not renew my contract with them.

E. I.

9/22/2014

I called Michael and Sons for an estimate on installing a whole house water filter. Along with scheduling this estimate they offered a free electrical home inspection. I like free...so why not take it. I'm still working out some details about the whole house water filter installation so I cannot review that aspect of the service just yet.

The electrician sent to conduct the free electrical home inspection, Brian McIntosh, arrived on time, was polite and was very professional. He conducted the inspection and was able to explain all questions I had about my electric panel. I also inquired about adding two outlets, one in the master bedroom closet and the other in the room the electrical panel is located. Although, this was not part of the free inspection, Brian explained the process, gave me an on the spot quote and was prepared to do the work. The price was slightly higher than I researched, but I was willing to pay for the added convenience of him being able to start the job immediately.

I must say, outstanding work! He completed the work in a timely manner, cleaned up the area, and provided some reccommendations for other services Michael and Sons provides...yes it was upsell...but he wasn't pushy about it and I may consider some of them. I would absolutely reccomend Michael and Sons for electrical work, and if you're able to pick your electrician choose Brian McIntosh!

Asli G.

6/16/2016

Ripoff. They want to charge every step separately. 89 dollars for diagnosis and you need to pay separately for every test. Don't use them.

Congetta K.

6/14/2018

Buyer beware in the Columbia, MD area. We needed an experienced electrician to come in and pick up where a home improvement project had gone bad. We knew the job was complicated and we needed an experienced technician. We decided to go with a big company for the reliability, accountability, and experience that we thought Michael and Son would bring the project to get it back on track. Instead all they saw were dollar signs and within 8 hours, they found as many ways to financially take advantage of the situation we were in. They charged us $3,00.00 for 8 hours of troubleshooting and an additional $2,100.00 for connecting 1 cable to the breaker because the technician couldn't find the bathroom wire. Not only was the technician incompetent but he was rude and disrespectful. He was unable to explain why I was being charged another $2,100.00 for the job and threatened to walk off the job if I didn't pay the additional $2,100.00.

In addition, management was also unable to explain why I was charged an additional $2,100.00, and refused to issue any sort of refund. They killed the golden goose with us. I pulled my plumbing, HVAC, and service maintenance from them.

Complete rip off and I would strongly recommend anyone needing electrical work to NOT USE Michael and Son and if you do, don't give them your credit card until you know all of their charges and the job is completed.

David O.

06/12/2018 12:00:00 SA

Don't be fooled by slick advertising and shoe covers - don't purchase services or equipment from this company. Equipment and services are overpriced, they will not fulfill their warranty commitments and have horrible service. Been calling for two weeks requesting warranty service for our failed heat pump only two years old, begging for assistance. Still no urgency. Company has no interest in prioritizing customer warranties - you are at the back of the line with Michael and Sons since you aren't making them any money anymore.
Our heat pump failed on Thursday. Company couldn't get technician out to service for 5 days. Technician came on Monday only due to previously scheduled service appt and identified new part required to correct failure. Technician said we would receive call next day once part was obtained to schedule service. No call. We followed up with call on Sunday and were told it would be 48 hours before a reply!! 48 hours!! No reply today (on Tuesday.) Call by us on Tuesday resulted in the company stating they were unable to assist since no one was available in the parts department. Further call on Tuesday only resulted in a promise of a manager to call - of course the next day. Meanwhile, my family continues to swelter in the heat, probably because we haven't paid them for their good deal VIP service plan that costs hundreds of dollars to get you at the top of their list. Your warranty doesn't buy you THAT service!!
If you want affordable prices, reliable and responsive service, and a commitment to warranties that will actually be a priority, don't call Michael and Sons.

Elizabeth B.

9/19/2016

I will never do business with Michael and Sons again. Their contact person was extremely rude. She had an attitude that it was beneath her to get my information from me. I had just had an emergency and needed a plumber ASAP. Water was gushing from a broken pipe under my kitchen sink. I called Caffi. They were really nice and came right away!

Jen J.

10/28/2014

I was surprised to see lower score for Michael & Son's as I've always had a good experience. I would say that they are large and you do have to do some follow-up on your own (meaning if they discover something requiring more work than an initial diagnosis). On the flipside, they have a large crew and you can't beat the nearly all hours of the day service. I also like that they have credit offers for those who qualify. Very nice incentive as who plans on upgrading their electrical panel, water heater or HVAC anyhow? (Ok, yes, I should)

Doguhan U.

02/05/2016 12:00:00 SA

Over-priced yes, but prompt and comprehensive service, willing to fix mistakes. Sadly a single bad contractor can quickly wipe out any potential savings without any recourse to recover money. I'm happy to be working with a reputable company. I do hope they become transparent and upfront about their pricing.

Dilip P.

06/07/2018 12:00:00 SA

I will never call this company again. I have a business and called to set up an appointment. They gave me a window of 12-4 pm. Fine. I have an absentee business which runs itself and I live an hour away. I arrive at 12:00 and wait. At 2 pm I receive a call from them stating that their tech is finishing up a job and will be call when he is on his way. I hear nothing else. I call close to 4 pm only to be told it will be another hour until he can come. Really? This is how you run your business? No, I don't have time to wait another hour and then drive an hour and a half home. So, I tell them set up an appointment for the next day and call me an hour before you come and I'll meet you. Fine. They call at 3 PM the next day and the tech says I'm 5 mins away. I AM AN HOUR AWAY!! This company is incompetent.

Mark K.

10/23/2016

They claim to have 24-hour emergency service but good luck if you need it. I called for emergency plumbing service at 8 pm on a Saturday night to clear a clogged drain. The dispatcher took my contact information and told me a technician would call. The technician called about an hour later and told me he was on his way. About a half hour later, he called back and canceled because the app he had to access the Michael & Sons ticketing system wasn't working and without it couldn't bill the job. I called back first-thing Sunday morning to schedule a service call and they told me the earliest they could get someone there was Monday afternoon. They should send less on advertising and hire more plumbers so that they can live up to their bogus claims!

R B.

06/03/2016 12:00:00 SA

Technician that came out was good. However, there is a huge disconnect internally with their systems.

I was contacted by M&S to perform a warranty check-up on my A/C system. The person on the phone told me that, since it is a warranty check-up, that it would be no cost to me. Well, since they were coming out anyway, I went ahead and scheduled for them to perform the Spring maintenance on my second system for $69. I called back a week prior to my scheduled date to confirm 1-unit at no charge and 1-unit at $69. They confirmed and said they even wrote it in the system.

The technician came out today. Friendly and smart individual. Once he was done, he charged me for the $69. After he left, he called me back and told me that I now owed the the $69 fee for the 2nd unit, which was under warranty. I told him that I'm not paying for that and to have one of the manager's call me to discuss this issue.

Til now, no call from M&S management, but I received an email with an invoice indicating that I owed $69.

Stupidest company ever. Get your act together.

I only gave it a 2-star, rather than 1-star, because of all the technicians I have dealt with in the past and presently have been outstanding.

Amy S.

06/03/2016 12:00:00 SA

Thomas was at my home yesterday to complete a yearly inspection required by my HOA. He not only was on time for the appointment ... but even called and asked if he could come about 10 minutes early. This NEVER happens to me when I schedule service calls! What an awesome surprise!

Furthermore, Thomas immediately put on shoe covers and never needed for me to ask! Cleanliness always scores big points in my book!

He was very thorough in his inspection ... and was also in and out of my home very quickly. I didn't end up wasting a lot of time waiting for him to finish the service.

He was polite and courteous as well ... definitely felt safe and comfortable having him work in my home!

I also had Michael and Sons in my home about a week ago to perform a routine inspection of my water heater and had another pleasant experience! I would definitely call them for any future needs in my home!

R S.

9/13/2016

What a complete rip off. Called them to unclog a toilet. The asian guy went his to his truck to get a snake. Used the snake and then said he would have to dissemble the toilet from the floor to see what the problem was. He then said that it would cost us over $900 dollars. We then said no to get a second opinion. After he left we then flushed the toilet and it was no longer clogged. What a joke they are. They tried to scam over $900 from us. They gauge you with high prices combined with poor service to help offset the dozens of TV commercials that they run daily.

Jerome H.

1/19/2016

If I was able to rate with negative numbers I would. Hold your wallet if they come out. Not one technician has come out who doesn't ry to sell us something. After numerous visit and countless amount of money paid, our heating system still does not work properly. We just spent $14,000 on new in room heating systems that so popular in Europe. To our surprise they work well most of the time but in this bitter cold they are marginal. Michael and Son just don't get it.
I heartened by so many reviews that reinforce my sentiments.

Same O.

4/16/2019

I was upsold like you wouldnt believe. I didnt even trust him in my home after the estimate he gave me. My A/C worked fine but there was a water leak. This technician took 3 hours just to determaine the leak was from a cracked plastic water reserve plate. He then began to provide me list of other problems that could happen (fear mongering) such as mold electrocution blah blah blah. He also used all kind of professional jargon to keep me from writing down the info so that I could look it up or get a second opinion. Then he quoted roughly $1400 worth or estimated work that needed to be done on an A/C unit that worked fine!!!!! My electric bills are roughly $59 a month for cooling 1200 sq feet. Nothing was wrong with the unit. I couldnt wait to get this guy out of my house. I felt like I had a pure crook standing there. My water damage company had already evaluated the water damage and provided mold treatments and drying fans and dehumidifiers basically for free but this Michaels Sons guy kept telling me that it was not enough to stop mold and kept trying to sell me his bull crap business. The kicker was when he said that I could get a line of credit to pay for it. I WILL NEVER DO BUSINESS WITH A COMPANY I DONT TRUST and I DONT TRUST THEM.

Dan L.

01/07/2014 12:00:00 SA

Don't use this company; I have never seen a bigger rip-off.

On 3 January 2014, Michael and Sons came to my house to repair a GFCI switch. I had replaced all of my kitchen counter outlets because we had put in a new tile backsplash and the old ones did not match the new tile. The GFCI switch was giving me issues, but I had to catch a flight out of town so I did not have time to troubleshoot the problem prior to leaving for the airport; this left the kitchen without working outlets. When we could not get ahold of our local electrician, my wife contacted Michael and Son to fix the issue.

When the technician arrived he told my wife that she would have to agree up front to a troubleshooting fee. Not knowing what little work actually had to be done, she agreed. His troubleshooting consisted of plugging a test light into each of the five counter outlets until he concluded the GFCI switch was the issue (which of course we already knew). He then opened the GFCI outlet live and it sparked when he pulled it out. At this point he declared the GFCI switch had to be replaced; it turned out that the GFCI outlet I had purchased at Home Depot was faulty out of the package. He then replaces the GFCI outlet with another GFCI outlet that I had.

Total cost? $182.85 for Troubleshooting and repair (?), $93.85 to replace the GFCI outlet (no part cost since I had an extra outlet), and a $29.00 dispatch fee. I have been doing my own electrical work for years and it does not cost $305.70 to replace an outlet. This was a complete case of them walking into an upscale home and thinking the owners did not care what it would cost. They were at the house approximately 40-minutes of which much of the time was spent trying to sell my wife on surge protectors for each of our two electrical panels at $385 apiece, and an annual service agreement for our HVAC system for $389.00.

By contrast, in October I had two outlets installed in my garage by my local electrician (who was not available for this call) for a grand total of $160, including parts.

Stephen A.

02/07/2015 12:00:00 SA

I had a bad experience with M&S but much of it was rectified through their customer service. They replaced a gas valve for my fireplace. The repair required two visits after the diagnostic because the plumber mis-identified the type of gas line I had. This occurred after I had another bad experience with a plumber for the same reason. I even asked the M&S plumber if he had the right gas line size. A second M&S plumber eventually made the repair and he was pretty awesome. Both plumbers wore 'booties' on my carpet which I appreciated.

Angered over the diagnostic fee, I reached M&S's customer service. I did not feel I should have paid that fee since I left work early for a diagnostic that ended up being wrong. I paid for it to be diagnosed correctly. After some back and forth, a customer service manager gave me a suitable discount. He was very polite and accommodated the repair at a more specific time and helped acquire the right parts fast.

Overall, M&S is expensive. I guess they have Super Bowl ads to pay for. I don't know if I will use them again but I appreciated their customer service.

Alex F.

01/01/2014 12:00:00 SA

Micheal and Sons charged $1100 to snake out 3 drains. They convinced him he needed a clean out installed for an additional $500. The clean out was $20 worth of PVC and 20 minutes of time. This review is as real as it gets.

Michael and sons is in the business of ripping of people that don't know how to swing a hammer. Avoid at all costs.

One star since the drains aren't stopped up anymore.

Andrew R.

09/01/2016 12:00:00 SA

After waiting 3.5 hours into my 4 hour window, I called the dispatch and they said that my technician is running late and is still in NE though I live in NW. It will be well after the 4 hour window by the time the plumber gets here to diagnose the problem that my guess is he won't be able to fix. Instead he'll have to come back and give me another window in which he'll return, forcing me to rearrange my schedule and cancel plans.

Bob M.

4/28/2016

Michael & Sons are certainly a quality firm. But, as with the quality, comes high prices. And there is always the suggestion for additional work. Sometimes the quote and/or price is for a scope of work beyond any reasonable other's work, On one occasion, I got an estimate to unplug a bathroom sink. It was over $200.00 and included changing some piping. I decided that the cost was too and the scope of work was extraordinary for just unplugging a sink. After the technician left, I decided to try to just a plunger to unclog the sink. In one try it brought up some debris and suddenly the sink worked just fine.

So, you may get good work and excellent remedial service if there was a problem with their first try. But, in my experience, the quote is a fixed price and includes over engineered work with commensurate high prices. . Beware, the quoted fixed price for the scope of work is in the details of the price. And, always be wary of extra work recommended. There may not be a real reason for the recommended extra work and/or also a less expensive alternative.

D G.

3/27/2019

They came to my house twice and still didn't get the job done. Even had an attitude about why I wanted the shower head raised- said it looked fine where it was. Second guy didn't know anything about the first one's assessment or any details about financing which the office said he would provide. Then I get a call from Qais Noori from their hqs about the financing... he didn't know anything about the project either and I told him I was starting to get annoyed. He said why don't you just calm down ...wut? No. That's it I'll take my money back and ps I'm going to write a review. This knuckle dragger Noori called me back from his cell phone and threatened to call my work -which he named -and had obviously researched to try to get me fired. Yeah lawsuit on its way. Update: Called back to try to get some resolution with a supervisor - got put in touch with Maurice whose response was yeah yeah yeah just have your lawyer call our robust legal team. I called the number he gave me for his legal team it was his own cell phone LOL. Apparently Maurice is a relative of the person who harassed me (Qais) and wasn't planning on handling the situation anyway. You guys this is not a legit business. There are plenty of private plumbers and and contractors who do a great job and don't have this horrible team of straight up idiots. Don't use this service.

Lucia G.

12/23/2015

We had Michael & Sons out recently because our hot water heater exploded. They were great about fitting us in right away and did a good job.

Unfortunately there was some miscommunication between my husband and the plumber. In the end, Michael & Sons took our concern seriously and resolved the situation to our satisfaction so we wouldn't hesitate to use them again.

Meredith G.

12/23/2015

Since my previous review about the fabulous work done by the fabulous Steve, I've had a couple of dismal plumbing experiences with Michael & Son Services. The first instance involved a kitchen garbage disposal reinstallation and a faucet install that ended up being a leaking mess within 3 months. The next plumber who showed up let me know the previous plumber no longer worked for M&S.

The next and most recent do-over mess involves the washing machine. I was charged $700 to replace hoses and (allegedly) rusted out flashing. The job was long, the plumber had to go out to get other/better/different parts (which added 45 minutes) and didn't clean up after himself. I had to ask if he'd tested for leaks and the answer was, no. Seriously? So *I* turned the washing machine on and it seemed okay. He left.

This morning? Water all over the washroom floor. Totally lovely and gracious customer service on the phone, offered to come out today but it's right before Christmas and I'd rather put towels on the floor than have any more blowtorch bungling...until Monday. I've requested remediation on the outrageous $700 fee and a different plumber. We'll see if that happens.

Two strikes. One more and it'll be buh-bye M&S.

Armida B.

12/21/2015

We had a filter replaced with no problems today. It was replaced quickly.

Emmanuel H.

12/21/2015

Terrance was very professional with great customer service. I smiled after the replacement of the leaky upstairs showers pipes was done quicker than expected. I also was given a lifetime warranty. :))

The only downside --it was a very costly repair. -- The total cost of Parts may have equal only a quarter of the cost! YIKES

Ezra C.

12/21/2013

Called them when our furnace was acting up on the recommendation of a friend. It was convenient working with customer service and they work 7 days a week.

The guy who came out was nice but it seems they work their technicians very hard. He said we needed to replace a part and charged us nearly 300 for coming out and vacuuming some water out of the system. The company's explanation for the charges is they work off of set prices for each kind of job, not matter how long or short it actually takes.

When I got a call for customer service (very pleasant) to schedule my part install, they quoted me nearly 400 to install the part, even with the part itself under warranty. They refused to discount the service even though I had paid nearly 300 and it fixed nothing. I ended up calling a different company who came out for a third of the price and fixed the problem. It wasn't a bad part but a problem with the installation of our furnace. So the company overcharges and isn't familiar with the equipment they work on. Not recommended.

Ken J.

07/11/2019 12:00:00 SA

I scheduled a consult with Michael and Sons for Monday to assess an installation for a heat pump. The appointment was scheduled from 2 pm to 6- pm. Despite multiple calls earlier in the day to ascertain a more specific time of arrival, they ended up cancelling the appointment at 4 pm, already two hours into the scheduled window. While they claimed they had left a voice message to cancel the appointment, they never did and I only found out the appointment had been cancelled after I call them. I subsequently rescheduled the consultation for the following Thursday, from 3 pm to 6 pm. They never showed up. I called at least five times that afternoon, and each time was reassured the guy would show up. Finally I called at 5:35 pm to get an update and the operator informed me that they did not have the phone number for the guy and therefore could not contact him to figure when he would arrive. Still, they reassured me they would show up by six. They never did. I received no phone calls to explain, or rectify the situation. My experience was, in a word, horrible. I would not recommend Michael and Sons, as they appear completely unreliable. I have a consultation for a window replacement in about two weeks, which I plan to cancel, since I have no confidence they will even show up.

Jessica K.

12/19/2013

The customer service is fine and they will get someone out to your home ASAP if there really is an issue.

But the prices are really high when you start shopping around. They also always try and sell you things. Which drives me nuts.

For example: A snake job cost us over $600 and a carbon monoxide detector cost us over $70.

After calling other plumbers and going to home depot, I realize that this is nearly double.

We got a humidifier installed after many many time of them visiting and recommending, and feel no difference in our home and see no difference in our heating. It was a complete waste of money, I totally regret it, and now I have to pay each year to get that thing serviced as well as new parts to keep in working properly Not told this when it was installed. I commented about my issue with the humidifier and they gave me $100 to use toward services. However, when i went to use the $100 for a plumbing service they could not take the card for that job. So that really made me mad!

However, for HVAC and AC, we have the service agreement and they usually fix any repairs and it is covered under the agreement and that has probably saved us some money in the long run. I'm sure most HVAC companies offer this though.

Jesse S.

12/15/2017

Do not use. I am a renter in lower Virginia and had them come out and replace the water heater. Charged fairly high prices but I had always seen the Michael and Sons trucks rolling around so i figured they have to be good.
The tech that came to the house was a nice guy and send pretty knowledgeable. I, myself don't know anything about it which is another reason I used to justify the higher price. After the install of the unit, he checked everything and it was good. He informed me that the unit comes with a state inspection. But the inspection had no time window because it comes from the state, so I would have to clear a whole day.
I am a contractor so I only get paid when I am working, so to have to clear a whole day I lose out on 400 to 500. I was not told this up front.
Frustrating.
But oh well. I sucked it up and set it up about 10 days or so later. The guy from the state showed up and ultimately told me that the unit manual for the water heater showed the unit needed to have an expansion tank, and because they did not install it he failed it.
Now on to our next issue.
Now I need to set aside another 4 hours for Michael and sons to come back out and do it right a second time and then I'll need to find another day to clear in order to get the inspection done.
When I called into voice my concerns, the lady I spoke with was very professional and she told me could schedule the same tech to come right beach on Saturday to install the extension tank.
I let her know that it has now cost me 1 whole day because I was not informed before the install of the unit that I would have to clear a whole day for the state inspection. And now I will have to do out again??? I let her know that I didn't want anything scheduled until a decision can be made on if they are going to work with me on the original price of the water heater. She informed me that just to lock in the appointment for Saturday we should book it, I can always cancel it. So I said that would be fine. She said her manager would not be back in until tomorrow, so she would reach back out to me then.

This brings us to today. Friday.
She calls me back and informs me of the resolution they cane up with. She said I could leave my garage open and they could have someone wait at my house for the inspector to come.
I am a tool guy so I would never leave my house open including my garage when I'm not home.
I let her know that that an option that does not rectify the issue at hand means nothing. She Asked me what I was looking for and I let her know that all I am looking for is for the company to show me that my time is valuable. I already spent 2 grand on the water heater and lost $500 on the first day I could not work and now they need me to lose another $500 to clear another day. I told them at that rate i should have went with any other company and it would have been less than that.
The lady on the phone said she would call me right back after she discussed the matter with her manager.
She called back and said there was nothing more they were willing to do.
I said that's fine. Cancel the appointment and don't come back to my house. I said I gave you the opportunity to show us all that we are valued as customers and that includes our time. I said I would have even been happy if they said we can only do $50, or he'll even $20.
I don't mind the cost for a good company and I understand mistakes happen. It is how you handle the mistake that makes the difference.
Never again will I be using Michael's and sons.
I gave them the chance to fix it and they tell me my time is not worth the mistake they made.
In reality if they can't work with me, i'll take a full refund and they can take it all back and ill put the money into another company that tells me my time is valuable.

Beware of Michael and sons. This will be going up on BBB as well. Big companies should not be able to get away with this towards there customers.

Tsk.tsk.

A. C.

7/21/2016

I saw this response from the company about wanting to make things right, so I called and left a message last week. I still have not heard anything. I also called to speak with the technician about the follow up to their visit and it has been a week and I still haven't heard anything. This company is continuing to prove that they are unable to provide sufficient customer service to their paying customers

Carla V.

09/05/2013 12:00:00 SA

We had a problem with the air conditioner and as soon we call the company, they came and fix the problem so quick and so good! They did the job keeping the work area clean; completed the job on time an the office staff is very good!
We highly recommend them!!

Shaun M.

5/23/2017

We have a yearly contract and were looking for annual check up (you know where Tech who is on commission finds something). Blew off the 4 hour window last week. Today 8-noon window and we were first call.....you got it no show. Okay let's see how Len the Plumber and the rest of your comp can do. BTW customer service useless.

Lisa A.

9/30/2019

We've been with this company for several years because they always seemed to do a decent job with the routine stuff via the maintenance agreement. Their guys have always been really friendly and professional - I'd give them 5 stars if I were only rating the crew. However, we decided to get a generator and hired them to do it. Frank, the guy who does all the preliminary work is OUTSTANDING. He really is awesome so we thought we'd hit the jackpot. Wrong. It was downhill after that. The generator has not worked yet - and we got it over a year ago! We had at least 3 outages this summer and the generator never kicked in. The guy the sent out was NOT the typical M&S guy - he was impatient and rude. He seemed really annoyed to be here. The same guy came out for the first service call and tried to blame my husband for the issue saying you must have touched it and done something. :| We had to have two more visits before it seemed to be working. Wrong. We had several small outages today where power was restored quickly. The first few times the generator came on but the final time, nothing. We called quickly and they said they'd be out to look at it tomorrow between 10 and 2. :(

Helen A.

08/01/2016 12:00:00 SA

Michael and Son installed a electric hot water heater on a Thursday. Sunday the new one started leaking water and the galvanized pan that was supposed to keep the water contained was leaking also. I called Michael and Son immediately and was informed they could not send a tech out until Monday. I had to shut the water off, turn off the circuit breaker and drain the water heater myself because I did not want my floors to be damaged. So much for 24 hour service. Monday came and they ended up sending out 2 techs and replacing the new hot water heater. This one is not leaking- yet.

Judy R.

11/30/2016

I ordered a microwave at Lowe's. They told me it would take three weeks to be delivered and then installed. In less than a week I got a call from Michael and sons saying that they wanted to set up a time to install my microwave. I asked if the microwave had already arrived, since they said it would be at least three weeks. They assured me that the microwave was there so we set up an appointment for the next afternoon. I took off work to get the microwave installed, but by 6 PM no one had arrived so I called them. They said that there was a problem and the microwave had not been delivered. I asked why they didn't call me and they said that Lowes needed to call me. I said since they made the original appointment with me that they should have called to say that the appointment was canceled. So I waited another two weeks. I called Lowe's to find out if the microwave had been delivered. They said yes, it had been delivered two days ago. They told me to wait 24 hours and Michael and sons should be calling me to make another appoint to install the product. I waited two days. I called Michael and sons today and was put on hold for more than 10 minutes to be told that no one in the Lowe's installation department was picking up the phone. They took my number and assured me that somebody would call me back to set up an appointment. That was more than six hours ago. I have no doubt that I will have to call them again tomorrow to try to get this microwave finally installed. I have never used Michael and son for any other service and I will never be using them in the future after this appliance is installed.
UPDATE - The day after I wrote my yelp review I received a call from Lowe's customer service. They left a voicemail saying that they had read my review and would like to address my concerns. I called them back immediately and left them a voicemail saying I apologize for having to get their attention by writing a review on yelp. I understood that a bad review could affect their business. I looked forward to having all of this resolved. That was seven days ago and I never heard from them again. I finally called again today got through to a installation scheduler and I have my installation set for two days from now. I hope I don't have to update this review with more bad news.

Jeff H.

6/13/2015

Used an online deal for pressure washing my deck. I've found that deals like this are hit-or-miss (sometimes you can't schedule an appointment or you end up being up-charged for 'extra' services). In this case, everything went very well: Josh and his assistant arrived on time; they did a great job of washing the deck; and Josh ensured there was no collateral damage from the pressure washer. I'm a very satisfied customer.

Robert J.

10/30/2015

Contracted them to install generator 3 months ago and it's still not done. They even told the bank the job was done so they would get paid and the bank paid them. I goofed up and signed a document when hiring them stating the job was done. They used this to their advantage to get paid with the job still not being done. They have failed every inspection by Baltimore County. When their employees tells the office something needs to be done. Michael and Son does not come and fix it until it's failed by the inspector. They constantly schedule and cancel appointments when their coming out to complete job. It's hard to get Michael and Son to answer their phone here in Baltimore. The owner knows about this and is unwilling or unable to get any results from his Baltimore location. They have not called the bank to straighten up the matter if the job is finished. I'm still waiting for them to get BGE to hook up the generator to the meter and finish up the inspection write-ups, They where suppose to be out 10-26-2015 and 10-28-2015 and no one showed causing me to miss two days of work.
This project has been a nightmare. Fear That I'm going to have to hire an attorney.

Alexis M.

11/28/2016

Absolutely fantastic service. We were experiencing problems with some electrical outlets and a switch in our house, and I wanted to get someone out to work on it as soon as possible. The electrician was able to come out the day after Thanksgiving, and fixed everything that needed fixing. I appreciated that he answered any questions that I had (some of the electrical equipment in my house was very outdated, so I had a lot of questions about possible fixes and newer technologies). He clearly cared a lot about doing a good job. This was my first time using Michael & Son, and my household is in agreement that we will be going back to them again.

Bruce L.

10/26/2014

I contracted Michael & Sons to perform some exterior renovations on the front of my home. The $5600.00 quote was very expensive, $700.00 more than the initial quote I was given two years prior that included additional work not in this M&S quote. Having used M&S in the past for $20,600 worth of other projects and repairs over the last ten years to include this one, I felt, based on past experiences, I could trust them to perform a very professional job on the handyman services. Though pricey, their work has always been top notch in the past.

The crew that came out were very friendly and acted professional as I would expect from M&S. The work was completed in the promised two days and upon completion it appeared to be of relatively good quality. But, not $5400.00 quality work. After they left for the day it began to rain and the brand new storm door they had just installed began leaking immediately because they failed to secure the upper drip rail to the door frame leaving a gap for water to leak through. With more rain expected the following day I took it upon myself to dry the area and install and seal the drip rail myself correctly.

I also noticed that they had dripped paint on the shingle trim under a window they had just replaced and painted a trim piece on. It was obvious they made no attempt to clean it. Basically left it as if it was acceptable. The solution to cleaning the paint was my climbing up on the roof and masking off the shingle trim and repainting it with roofing primer.

On my front door they reused a transom window which they claimed would have cost $1500.00 to replace. In doing some research on my own I found the exact same transom the home builder used online at Transom Direct for $195.00. A shady quote at best! I am glad I opted to reuse the old transom. On the storm door installation they failed to align the door properly so that it would lock and secure. As a result they had to return to adjust it.

What initially appeared to be a very good job at the time they left turned out to be a disappointment in finding things done wrong over the following few days since the work was completed. For $5400.00 I expected much more in terms of quality and workmanship. After seeing the completed project and materials used I am still scratching my head trying to figure out why it cost so much? Since the work was completed I researched the cost of all materials used and found them to add up to roughly $1200.00, so I have to assume that I paid $4200.00 in labor for 12 hours worth of work which was adequate at best.

Sadly and unfortunately for me, I found out too late that I had a neighbor up the street from me who is a contractor that came down to my house, inspected their work, and advised he would have done the same work with better quality materials for $2500.00. I had planned on putting in a new bathroom in the basement next and was going to use M&S. I think I am going with the neighbor up the street for that project.

Kate L.

4/15/2014

Unbelievably expensive. They charged $315 for a straight forward faucet installation. I should have known better when they would not quote a price over the phone. I would never use them again.

Trish M.

6/15/2016

Anybody else have an incredible - almost criminal - experience with these people? They came out to my house before I put it on the market because I wanted to make sure all the plumbing was proper - they came out - and they said that when they checked the pipe going to the street that it was root bound and collapsing and needs to be dug up and replaced for a total of $18,000.00 - so I thanked them and sent them on their way. I called another plumber who I had a wonderful reference from and they came out and snaked it with a camera at the end and showed me - and said that there is NOTHING wrong with the pipe to the road. Thank you Michael & Sons - never again - people take warning.

eli k.

11/07/2014 12:00:00 SA

Have called M&Son for three electrical appointments. It's a little more expensive than some yahoos -- expect to pay $300 at least for a visit, if they do work -- but they're pros. The guys are friendly and professional and will work carefully.

A great company. Special thanks to Ricardo, who helped me with troubleshooting during a renovation and then helped with installation of fixtures. Both times a gentleman and a pro.

Ron O.

10/17/2013

I had Michael & Sons come out and give me an estimate for installing a water-powered-sump-pump. I wasnt sure of the model or size of the pump I wanted, I was just looking for a general idea of how much it would be to install it.

Mr. James Money came out, and we talked over the systems and how they worked, and what would be involved in hooking one into my water system...

After getting the estimate, I ordered the pump from Amazon (Since Michael & Sons didn't sell them). After waiting several months to get the pump from Amazon, I called James and he scheduled some time to come out and see what came in...

After looking at it, and figuring out the best way to do it and determining the supplies needed, we scheduled another time to do the actual install...

On the appointed day, James came out and did everything required to hook up something neither of us ever saw before...

He did an excellent job, went above and beyond to make sure everything was done right. When we tested it the first time, I think we were both surprised it worked as well as it did...and no leaks! Very cool!!

When that was done, I asked him for estimates on doing some other things around the house that are beyond my capability to do...He will be coming out again to do these other jobs...

James is very professional and friendly, and I would welcome him into my house anytime to do more work, or just to come in and hang out and talk...

Joy B.

10/09/2017 12:00:00 SA

Called this company because they advertise 24/7 emergency plumbing services as my home was flooding due to a broken water heater they weren't able to assist. However called them back first thing the following morning and they were happy to help or so I thought. Not the case... they sent the wrong team first to handle the job. After several calls the restoration Rep started the project while I waited all day for a plumber. After several more calls the plumber showed up at 8:50pm when my appointments was between 12-4pm. The plumber didn't even introduce himself I had to look at his uniform shirt to figure out his name. Then I'm informed he didn't have the right size tank and it's now considered an emergency case for him to get a tank and get it installed. I had to sign the agreement without a proper explanation of costs. I should note from the initial call I asked for a price range no one whether it was customer service Rep, restoration/mitigation dept or the plumber/plumbing dept would answer my question. After several more hours the tank arrives and I had to wait another 3 hours for installation. When my complaints were voiced the hollow I'm sorry were useless. It wasn't until I stated that I'm sharing this experience and the below standard services on social media did the plumbing department this morning call back with a fruitless gesture. Keep in mind payment was received in full so they didn't care about honoring their company's mission of providing quality service. I strongly recommend that if you are in the Hyattsville/Landover area in Prince Georges county and are in dire need of plumbing and restoration services DO NOT call this company especially after hours. If you opted to do so be prepared to hold everyone accountable and pack your patience. Also be prepared to pay well above the national average for services and products!!! Rating: below average

Corey G.

6/15/2015

It has been pretty hot the past week and our air conditioning was not working. I called Michael & Son for relief. They sent Mykah and he was very knowledgeable, courteous and explained what was needed and what may be needed down the road. Our house is now cool and we are very happy with the service. Would definitely use Michael & Son again especially if Mykah was the technician they sent! Thanks!

John F.

06/09/2017 12:00:00 SA

Although he was considerably delayed in arriving, Carlos with Michael & Sons was very knowledge about about the issues and was sincere and on the level about what needed to be done. He was helpful in advising the best options to getting the repairs/Work done the best and inexpensive as possible.

Cheryl G.

3/15/2017

I called to have an estimate prepared to have my whole 1928 house replumbed. The walk through took about 15 minutes. I was quoted a price of $14,000 which I thought was high especially after researching the possible costs online for a 1920 square foot 2 bath and kitchen home. Suffice it to say that I will continue to get estimates.

Ron L.

9/17/2014

I have seen M&SS advertised many times on the TV and was always reluctant to call for services just due to the amount of money they must pay for advertising -- which I feel is usually picked up by the customers. But one day, I needed one ceiling fan replaced and one ceiling fan installed in another room. I decided to call M&SS and try them out. I received an appointment immediately. The gentleman that was sent to my home was as nice and as professional as can be. He spent time with me to explain the different fans I could choose from on his truck and gave me the breakdown of the cost for each product. Once I decided on the type of fans I wanted, he quickly installed each fan to my satisfaction. I felt the price I paid was fair. I would highly recommend M&SS for their efficiency, professionalism and highly skilled employees.

Ron Levine

Julie L.

1/24/2016

The gentleman who took my call for service was superb and even managed to squeeze me in as the settlement on my home was scheduled a week early. The HVAC and Plumber came the same day and were excellent. They were friendly, informative and professional. I have used Michael & Son in the past and did not hesitate this time. I will continue to give them my business.

Amy B.

09/04/2017 12:00:00 SA

Needed electrical outlet repair to at circuit panel - on a holiday weekend. Called several local Electrical Service companies but no one would make a service call on Sat, Sun, or Mon of the Labor Day Weekend. My refrigerator outlet had just died, and 5 other outlets in the same electric circuit were stone dead -so I needed quick repair. MIchael and Sons came to service me on Sunday - with no additional fee for weekend work. The technician was knowledgeable, polite, efficient, explained everything, dId a super job of fixing the problem quickly, and provided a free full house electrical safety inspection.

Alyson T.

8/31/2015

We had an electrician in our home last week to move a chime button from door molding to the side of the house. Paul was friendly, professional and efficient. He even offered us multiple options for how he would complete the job. I had previously contacted another electrical company who advised me over the phone this was too difficult of a job. I took off one star because the technician was about an hour late. He did call at about 25 minutes after the hour to advise us it would be another 30 minutes before he arrived. Electrical work is seemingly expensive, but I can't really comment as I never got another quote for the work. Once in our home, he troubleshooted a few other electrical issues and quoted the other jobs. His response every time was yeah, we can fix that. We will use again.

Ginny M.

12/27/2017

Customer Service is good based on two phone calls and they scheduled an appointment quickly. The technician was very professional and friendly.
The issue I have is what I am reading about from others- cost. We asked for a faucet to be replaced in the kitchen (had the faucet ready to go), and two shut-off values be installed for the outside spigots. The technician said it would be about an hour or so of work- depending on how long to get the water to drain down. The estimate was almost $800. So I am paying probably $750/hour for the work and $50 at best for parts?... And ok, I can handle a mark-up for the cost of coming to my home (there is a service fee for the visit that would be applied if I had work done)... but $750/hr for a plumber? That just can't be right.
M & S, if you can get the cost down to remotely palatable I would totally use your services for many needs... but $750 an hour? that just seems crazy.

Juliana R.

08/09/2017 12:00:00 SA

Their service is ok, but they're WAY too expensive! Charged me $1,100 for a job that took less than 30 minutes (dryer vent termination cap replacement).

Jill M.

03/03/2016 12:00:00 SA

Overcharged. They estimated what the job will cost, which is very padded. If you complain, they offer a credit for future, overpriced work. A 15 minute job and two $7.00 parts? $400.00

N C.

2/16/2016

This company is terrible; they deserve a big ZERO! They are full of con artists and focus on ripping off the customer I had them come out to reinspect a house I was going to buy. I already had a list of what was wrong and estimate; I just wanted a second opinion. Michael and Sons lied and said it was only $29 for a whole house electrical inspection. they ended up charging $59 for half a house. When I called to complain, they stated the supervisor would call me back (HE NEVER DID AND KEPT AVOIDING MY CALLS!). What was really deceiving was that they quoted me over $1000 initially to fix a electrical problem. When I stated it was too much and I would get another opinion, they stated they could do it another way for only $225. Needless to say, when I finally got the work done by another company (the original way Micheal and Sons proposed), it was only $100. This company also rips off the elderly. I had to step in when they lied and told my elderly neighbor that his furnace was cracked and leaking carbon monoxide and needed to be replace to the tune of $5000. I once again called Logan's and the furnace was not cracked, not leaking carbon monoxide and only cost $425 to clean starter piece and furnace. Do NOT trust this company!! They lie and rip you off. No wonder they can afford to pay WUSA news to keep advertising them. They are crooks and have no shame stealing money from elderly during the coldest winter. I have no respect for them

Greg T.

7/21/2019

Be careful using. Called with the issue of our temperature won't go below 74. They came out and the diagnosis was that the HVAC Unit needed cleaning and the line needed blowing out. They up sold me to put a pan with a chemical for the line and the Gold package for maintenance. Seemed good but noticed the next day same issue that the temperature wouldn't go below 74. Called them back so they came back. This time the diagnosis was that the thermostat was not performing correctly. They charged us an additional diagnosis fee. I called and spoke with a manager to why the additional fee since it was the same issue I called them about originally. The manager was not the nicest person you will ever talk to, said he would speak to the tech and call me back...that was Tuesday. By Friday no call so I called and left him a message and the manager never called me back but did cash my check. They did fix the issue after two tries and very costly.

Nipun R.

02/08/2016 12:00:00 SA

I had called Michael and Sons to replace a garbage disposal unit in my apartment in December. Not only was the plumber sent by M&S rude, but he wanted to charge almost $700 for a job. I called another plumber and got the job done for less than half, and I am very satisfied with their work. I will never call Michael & Sons again.

Don S.

03/10/2015 12:00:00 SA

I must admit...I wasn't very happy with the cost. But like anything in this world, you get what you pay for. Perfect analogy would be comparing Michael and Sons to a luxury brand car. You have to pay a high price for high quality craftsmanship. I could have gone to one of the home repair places to get my new water heater and sump pump and maybe saved half of what I paid at Michael and Sons. But then again, I doubt if one of these places would have a master plumber do the install. Sometimes peace of mind and craftsmanship mean a lot when it comes to your home investment and the safety of your family. My plumber was Joshua L, and he was so anal retentive that every bend in the copper piping and every weld had to be exact. He checked and rechecked every fitting, and with precision, he would not leave until everything was perfect and I was satisfied. I'm sure that every tech is not like Josh, but I'm very happy he was the one assigned to my home project. Michael and Sons is expensive, but I can see why if they have to pay for a group of highly trained professional technicians.

Shio P.

8/24/2014

Had to have our garbage disposal replaced last week, and the guy ( len the plumber) came to me and asked who last did work on the kitchen sink? apparently the pipe that this place replaced and fixed was just wedged in and not really connected to anything.... the guy from len the plumber had to replace the pipe because the one that Michael and son put in was not right and not even seated... don't EVER use these scam artists... EVER! in ALL the bad reviews I have had about this place over the years, the only time I see Basim Mansour reply is when it's good feedback.... don't trust a company that wont own up to its many faults...

Colleen B.

1/27/2016

Can't believe I tried them again after my last horrible experience with them. That time, we had a shady plumber who quoted us astronomical numbers and then offered to come back another day and do the job himself for less money! This time, their call center said the first slot for a plumber they could offer me was in four days! (Job was a leaky dishwasher--maybe they didn't see it as a big job? Hard to think that with the size of their company, they don't have a plumber available for four days!). I Went on Yelp and found Fred and Son instead. Fred, the owner, was here within an hour and did a terrific job. Affordable and professional.

Lola G.

12/14/2014

Michael & Son Services has been to our home with mixed results. They were able to diagnose a serious problem, after three visits and two plumbers, but now, will not return our calls to complete the job. We received a verbal commitment from them to do this work, back in the Fall, but, we are now being ignored.

Their prices are above average, ask a lot of questions up front. It is difficult to reach someone other than a CSR. In addition, we tried more than one contact and got the same non response. Tried to escalate to a senior person and this was not successful, just left another VM this morning. That is a total of five calls ignored.

Gail F.

6/27/2019

I had used this plumbing company before and was really happy with the services. However, when I used them last week, it was a total disappointment! Not only did I wait for hours for this plumber, but he showed up funky and disheveled! This old, fat guy, Donald, just seemed to barely make it to the side of my house and didn't really seem to know what he was doing! And before, he did anything, he said you have to pay $269! This is what I charge! Do you want it or not! I called them because my outside drain at the basement door was overflowing, but by the time he got there the water had gone into my house and the drain was practically empty. He asked me to pour water down the drain...the same water that I had wet vac'd! He didn't try to help me or anything.....waited at the steps, huffing and puffing! When he finally tried to snake the drain, he asked me for a plug or extension cord to charge his snake machine. Unfortunately, the machine was weak from his previous job assignment. Yikes! I told him I could go get one, but he said this is good enough. This man stood on the steps bent over the drain, huffing and puffing for about 5 minutes....snaking 2 mins....took a break....snaking 2 mins. That was it! And for that he was supposed to charge me $269 plus an emergency fee of $169?! You know they use these ipads now. You don't get a paper invoice, so you sign one thing and then when they email the document to you, it's another. By the time I received the email the cost had gone up $100 more! I couldn't believe it! And when I called to complain and ask for clarification on the statement which said that I was paying for a warranty until camera inspection, the so-called manager, Harry, told me that they don't give warranties. Really? Well why did it state that on my invoice! But good ole Harry stuck to his guns and never offered to have another plumber come out to verify Donald's work or anything. They just took my money...even more money than I had agreed to and ran. They not only hire jack-leg workers, but they try to steal from you too, cuz you know they won't do any work unless they have your credit card information locked in? Beware! These people are crooks and bums! Never again!

Vincent S.

01/07/2016 12:00:00 SA

This place is a total joke with a capital turrible! I got a piece of metal stuck in my garbage disposal and needed assistance in getting it unclogged. The tech came out and didn't even do what he was supposed to do. He got my disposal working but the metal was still in there when he left. As soon as he sees my kitchen and disposal, he says we need professional grade pipes and a new disposal so this won't happen again. Mind you, my home was built in 2012. I said, Well, can we just fix the existing problem first, and then I might consider the $1,000.00 upgraded disposal you're trying to sell me? The tech just stayed in sales mode by saying I can't see what's rubbing against the wall but, it's going to continue unless you purchase a new disposal. So after paying him $300.00 for an unfinished job. I went to my sink and removed the metal within 30 seconds. Again, this place has the worst techs, and unscrupulous characters working there, it's sad. If you have anything wrong with your home, please I beg you, don't have these highway men enter your home. I have no idea how they are even still in business. This place is a total joke. I will never call them again.

M B.

06/05/2015 12:00:00 SA

I called for a quote on an electrical project -- I needed the main breaker on my electrical panel resized. Something that M&S has a standard price for. Though I explained when I called that I was gathering quotes from a few places they insisted on sending someone out. Which is where it all went downhill.

The person who came was perfectly fine -- he put down a mat, put covers on his shoes, etc. -- though he tried to upsell me about $1500 worth of work, most of which I could do myself. His price for the breaker resize was far higher than other places I called.

The real problem was that he tried to charge me $60 for the visit, unless I agreed on the spot to hire them to do the work. Which I wasn't going to do, because their price was too high. And which this was the first I'd heard of -- nobody told me at any point that I'd be charged for the visit.

Eventually, I got them to drop the charge, but there are far better options than M&S. I'll give two stars because the technician was a nice guy, and I feel bad for him because he probably wasn't paid. But avoid these guys.

Mike D.

03/06/2018 12:00:00 SA

The blower motor on our furnace recently stopped working and we called Michael & Son to come and give us an estimate. The technician diagnosed the problem quickly, the blower motor wasn't working. We knew that already so asked for a quote. He went to his truck and came back 5 minutes later saying it would be $620 but would call back after getting to the office with a firm price. A little while later my wife gets a call and they say it is a special order item and the price will be $1,100. Yes, a special order blower motor on a standard furnace, REALLY? We got a second opinion. Technician came in, took the same amount of time to diagnose it and said it is probably the capacitor. He replaced it and we were working in no time at a fraction of the $1,100 cost quoted by this company. So a special order item turned out to be a capacitor you can buy on Amazon for $10. Was it a scam? I don't know, you decide. But if you have any dealings with this company get a second opinion.

Nathan P.

01/05/2017 12:00:00 SA

I called M & S for some issues with my water heater. Overall, I think their price is on the high side, however they provide a good service. The response time was fast, and they quickly resolved my issue. Mr. Vance from the Customer Relations, was very polite and professional. I was impressed by the technician who came out. He was knowledgeable, professional, and kind.

Angela F.

9/25/2017

Our experience with Michael and Sons has been wrought with dishonesty and lack of professionalism.

We attempted to resolve all issues through Michael and Sons directly but they refuse to compensate and only after multiple calls and, for lack of a better term - arguments - did they even agree to credit the charge to repair the damages they caused (though saying it wouldn't even happen for 2 weeks). We are still being charged for the service that caused damages as well as the monetary and non-monetary impact described below.

As discussed with their Operations Officer Jejomar Untalan (who supposedly only reports to the Owner but wont let me talk to him), the on-going situation requiring resolution, there are two separate issues (and charges). First is the electrician charge to repair the damage cause by their HVAC technician (22 Sept). The second is the fact that their HVAC technician caused damage due to negligence and faulty repair (21 Sept) which resulted in:
- loss of HVAC and power to the house for over 17 hours,
- loss of perishable goods (due to loss of power to the refrigerator),
- loss of wages (due to time off work taken to be present for the repair for the electrical damages and the rectification of the HVAC repair),
- as well as the unnecessary hardship placed upon my family with a baby (late night 2nd HVAC tech arrival with no resolution, long wait time for electrician, lack of follow-through for scheduling, etc).

The liability for the electrical damage and financial responsibility for the repair is fully on Michael and Sons as it was their technician who caused the damage, which was validated by another of their technicians who fixed the improperly installed capacitor. As such, reimbursement for that charge is not compensation, it is required as we should not have been charged for that in the first place. We should not have had to even ask for this!

The overall negligence and damages caused by Michael and Sons technician, combined with the mishandling of this situation by their management (lack of communication and continuity between their team members and leaders requiring our multiple calls to ensure technicians were coming, restatement and clarification of the issues, and on-going lack of resolution) is unprofessional and immensely frustrating. This is by far not the service we expect from Michael and Sons.

Although this should have been resolved by now and all charges should have been reimbursed to rectify the errors, damages, costs, and inconveniences caused by Michael and Sons, we are unfortunately still waiting on appropriate resolution and the situation is now disappointingly on-going. They requested time to think everything over and reach out to me Monday (today 25 Sept) but upon reaching out they said they would not provide compensation and only refund the electrical charge (and that it would take two weeks to process). Mr Untalan stated he does not have a supervisor and reports directly to the Owner of the company whom he cannot provide contact information for (that I would need to call the main line and would only be able to give a message).

I reflect back on the incident and thank God that the negligence of their HVAC technician was contained as the fresh scorch marks seen on the AC unit could have been much worse generating a fire with the potential for exponential loss to life and property. It is incomprehensible that this company would not wish to right their wrong and compensate for the faulty work done and the negative implications of such work.

Matt D.

01/04/2016 12:00:00 SA

Scheduled a HVAC check up a week ago got the confirmation that service would be Monday January 4th between 2-6pm. No show! No call! Nothing! Very professional I will not use them nor recommend them do yourself a favor hire someone else.

Linda A.

1/17/2017

Benjamin was extremely polite and helpful. He took the time to answer all my questions and immediately made an appointment to see a specialist from the office. I would definitely have him service my heating system

Mike P.

4/24/2014

I had Michael @ Sons out to my house yesterday to hang a ceiling fan. 2 men showed up right on time, we neded 2 men because my ceilings are 15 feet. These guys were very professional, put down a drop cloth, wore slippers over their shoes and were very pleasent. The only reason not to give them 5 stars was the price. 483 bucks (379 remove and replace fan, 29 travel fee, 50 electric outlite upgrade) to take down the old fan and install the new one also upgraded the electric box the fan screws into! Id say they worked a little more than 2 hours. They quoted me the price before they started and i could have declined. It was pricy but im happy with the result and the professionalism of the guys that came to the house.

Jay F.

1/13/2019

If there was Zero ratings, that what they deserve. We had bought and installed a Hotwater heater, from these guys for about $6000. About 14 months ago. This is for a business. Our old heater lasted for 20 years. Anyway one year and a few days past and one after noon we noticed smoke coming out the heater. Put the breaker in off and opened the cover and put out the fire. Called these people they said they will send some one to check it. Abdul 5-6 hours later he showed up and spent 2-3 minutes and left, telling us they would get in touch later and will order a new one. Later they sent us an estimate for over $ 13000. When I asked why and this is only one year old, and it cost us about $6000. Just a year ago, they said that is impossible. So I called the manufacturer and they sent some one the same day and determined it only need couple of parts and they would send the parts free of charge, but we pay for labor. I asked it does not need to be replaced he said NO . We paid About $ 300. For the labor. We were very disappointed.These guys took our hard earned money. They did not stand behind their work and warranty. We may report them to BBB. And the state attorney office as well.

Ken W.

8/18/2015

M&S installed my AC unit in 2012. The compressor blew just this summer June 2015. While the compressor was under warranty they had the audacity to charge me a whopping $2400 to install a compressor. The explanation for those charges was simply ridiculous so I called around to get estimates from other companies in the area.

According to most HVAC companies replacing a compressor is a 2hr. job and the cost estimate ranges between $600 and $1000 so that tells you what kind of company we're talking about. The service they provide doesn't warrant such a spike in cost and unfortunately a lot of customers are not aware so spread the word be ever cautious when you call them for a job, be smart get a second opinion. Trust me and thank God for Yelp, M&S is a rip off run as far away as you can from them, I'm dead serious...and I bet you they have trolls posting positive ratings on this site.

Melissa T.

8/19/2018

I've never written a yelp review before until now, however, I felt like this was necessary given the unacceptable level of customer service. I scheduled an electrical appointment for 16AUG18 for an electrical track light that was inoperative. The window of time was 12-4PM for the electrician to show up. At 4:02 I received a call from the electrician stating he was looking for parking, which was after the window. There was a front desk concierge all day awaiting for the electrician to monitor parking for him. She left at 3:30 PM after not hearing from the company. At 4:47, the electrician called and said he couldn't find any parking, so was going to go home. I picked 16AUG18 because I have a dog and didn't want her in the apartment while I had people coming in to do work. I had to reschedule because the electrician couldn't find any parking and kept giving me attitude about being unable to park on the street. This is downtown DC. Everyone parks on the street and it doesn't take four hours to find parking; it certainly doesn't help to call to call the customer and be rude about it either. Thinking it was a one time thing, I called the company and they rescheduled him to come out on 19AUG for a priority visit. The window was anytime on Sunday, so I made sure to be available at my apartment the entire day. I received a call from the electrician at 2:24 PM saying he was finding parking and would be here shortly. I called him at 5:05 PM and asked where he was, since it doesn't take two and a half hours to find parking. He said he was still looking for parking and kept refusing to park in a parking garage. I gave him frequent streets that have open parking and he continued to give me attitude about parking. It is now 5:25 PM and still nothing from the electrician. This is the second time he's done this to me and I am really appalled at the attitude of this electrician as well as the company employing him. No customer should have to reschedule twice for a simple house call. No customer should have to receive attitude from an electrician about parking, particularly if they had been here on time the first day, where it was reserved and available for them to park. It is now 5:28 PM on Sunday and there is still no electrician here and plenty of street parking. At this point, the repairs should be done first thing Monday morning by a different electrician and at a discounted rate. Extremely disappointed in this company and their customer service.

Madison C.

04/09/2019 12:00:00 SA

If I could give less than 1 star I would. Yesterday a plumber came out because I told the only way they could do anything is if they sent someone to look at the problem. As soon as I told him I want to replace the clogged toilet he only tried to upsell me and didn't unclog the toilet at all, but of course charged me $70 for him to come and speak to me for less than 5 minutes. I called back to schedule another time and complain about the first plumber and was treated in a rude manner so I canceled the service altogether. At the urging of a friend who has used them before and had a positive experience, when my alternative service fell through today I called them back to see if they could send someone and report to higher ups my displeasure with the service from the day before since I was told this is not the level of service they normally provide. Instead, i was told that because I canceled yesterday they would send someone at an upcharge, there is no one higher up I could raise my complaint to and they would provide an email, but instead when I said I wasn't interested in being upcharged after the poor quality of service I received the day before the representative hung up on me before providing me with the proper channel to raise my complaint via email. High discourage anyone who values quality service and would like to be treated with respect from working with this company.

El B.

11/14/2015

Here I was minding my own business, when Michael & Son's came knocking on all the neighborhood doors soliciting work. I already had a water filtration system laying around which I intended to install myself, but had been putting off for one reason. It required drilling through the granite countertop and I was worried about cracking it, so I asked them if it's something they could do. Of course! We do it all the time!!. So we arranged to setup a quote visit.
I later got a call from Michael & Son asking to schedule the visit, and once again, I asked if they will be drilling the hole through the countertop. Oh! We do that all the time. Easy. We'll take care of it.
On quote day, I came back from work and my wife told me the tech charged her $29 for the visit but that he mentioned they don't drill through granite, so I will have to get someone else to do that before they come complete the work. For the actual filtration system installation, they quoted $709. He recommended a handyman come drill the hole and estimated it will cost roughly $200.
While I was still fuming, I got a call from M&S checking to see if I was happy with the visit that day. I calmly explained that twice I specified that I was looking for someone capable of drilling a hole in granite and twice they promised they could, but the quote I received from them states that Any required electric work or access holes are the responsibility of the customer. After a brief hold, he promised to look into it and call me back. That was on the 5th of November, 9 days ago and I'm yet to hear back. They've essentially stolen my $29.

This experience really hurt my ego and turned me off of plumbers. I'm a big, strong, athletic guy and for once, I could relate to the stereotype of the little damsel being taken advantage of at the car repair shop. Last weekend, I went to home depot and bought myself a wrench, a pvc drain pipe and a granite drill tip. In less than 30 minutes, I had the hole installed. Another 4 hours and I had the filtration system installed and replaced some of the original plumbing. Total cost for this project? $33.

If you can't, We caaaaaaan... Michael & Son!.

But they couldn't. And I did.

F#@k Michael and his son.

Ryan G.

11/04/2013 12:00:00 SA

We called them at 0700 and they quoted us $85 to come out to look at our AC unit and Michael & Sons agreed they would come during same day to fix our heat. But then 9+ hours later they called us and said they could come tonight but that it would be $160! Uhh what happened to the original quote? They said the price changed! Needless to say bait and switch. Then they said they could come at our original quoted price but not until tomorrow. Be careful this company makes promises and prices they cannot keep. They will also charge you a dispatch fee just to come to your house but then if they fix something you still get charged for both the work on the house AND the dispatch fee. Stay away!

Gary K.

10/28/2011

This place has a lot of really good things and a lot of really bad one. Instead of writing you a 2 page review I'm just going to mention the ones that I personally feel are the most important to me.
Reliability- IF nothing else they are extremely reliable and that is always a great asset to have.
Trustworthy- I have used then several times and never and i mean never have any issue with personal security or even felt that there was anything wrong.
Over Priced- They are very over priced, to the point where you find it almost offensive.
Attitude- Like I said before, I have used them a few times and not all their tech guys are a good mood. Some of them are just straight ...... I had one that if it wasn't for the fact that I needed hot water I would have kicked him out of my house because he was so rude.

Andrew B.

5/16/2013

It should have been a simple job. Take out two light fixtures in two separate rooms and replace them. Nope. Michael and Son Services (M&S) changed the contract without my consent, told me I was wrong when I knew I was right, then lied to me when I wrote to them and complained about their terrible treatment.

As others here have written, M&S are over-priced, they cut corners, and their sense of customer service leaves a lot to be desired.

Regarding the job itself: they only completed half of what I paid for and was promised. And even that was done in a shoddy fashion.

Verdict: Don't go anywhere near Michael & Son Services.

Tom G.

7/27/2019

First experience with this company as I tried to hire them for some minor electrical work. My impression is that this company is garbage, has no integrity, lacks any accountability. After they called me multiple times to reconfirm my appointment I expect prompt and good service. Opposite of what I experienced. I was basically no showed for the 4 hour appointment window. They called once in the middle to notify me The tech was wrapping up the current job and I was next. I didn't receive another call for another hour and a half at which point I called to check if they were still coming. It was a only at that time I was informed that they were short handed because someone called out of work and that the tech was very behind with no ETA for when they could come. This was 10 minutes before the end of my 4 hour window. When I let them know that I could not wait and had to cancel I really got no sympathy. The property I needed work for was not my primary home. I asked if there was a discount or credit I could get for my wasted gas money, wasted time, and the money I had to pay for a babysitter for my kids. All I was offered was waiver of the appt fee of $69 which gets credit back to any work done anyways. It was basically nothing and in my opinion a half heart attempt retain my business. I was out $250 and didn't even have someone show up. Don't waste your time and money with this garbage operation! Plenty of other reputable businesses out there that take more pride in their work and word.

D W.

12/07/2015 12:00:00 SA

They refunded me the service call fee because of the miscommunication and were polite about it. I give them props for that.

Ebony H.

7/20/2017

I called them at 10:27am to have them come light my pilot light. They said they could be out the same day between 4:00pm-8:00pm. I waited. I tried to call. It went to voicemail. I finally got through on a toll free number and they said they didn't have the service request. They then tried to look up my number and did not have that either. Then they tried to charge me $169 to have someone come out after hours. They're awful. Avoid them if you can.

Kathy H.

10/25/2016

I am pleased that Michael and sons finally got it right and the water has stopped and has been cleaned however, it was impossible to get to a place where I was being helped with any kind of urgency. The service managers and technicians were very attentive and did their jobs to the best of their ability, that is not the problem, the problem is getting anywhere with the M&S system. Also, at the end I had a call from someone basically trying to tell me that it wasn't technically their fault but they will make the restitution I asked for anyway. I nearly lost my mind at this. How about after more than a week of major aggravation from a problem that your technician caused just being quiet and not going there??????????

Kim T.

03/04/2019 12:00:00 SA

Beware of this company! My nightmare with them began a year and a half ago when they replaced my gas water heater. Well within the first week after it was installed, I had no heat so they sent out the same tech who came out and dumped water into the water heater and I had heat again. Over the course of that year, I had no heat or no hot water a few times so I called their office since my water heater was under the year warranty. Their technicians would come out and fix the problem. When I asked these technicians what was wrong with the water heater, none of them could give me a straight answer. This past December, I had no heat so called Michael and Sons who sent out a tech who told me that I needed an HVAC technician not a plumber. So called back the office and they sent out the HVAC technician who tells me I won't get consistent heat or hot water because I have the wrong type of water heater in there. I call back their office and they send out 3-4 more plumbers and HVAC technicians who all confirmed yes they installed the wrong type of water heater in my home and none of these technicians who've been to my home over the past year to fix my water heater ever told me it was the wrong one. So either they don't know about water heaters or they were just covering it up. Their customer service tried to blame me for the wrong water heater and I pushed back letting them know that when you come out to my home, take measurements, and then tell me here is the water heater you need, I assume you are professionals who know which type of water heater I need. Well so after I escalate the issue to senior executives at Michael and Son, they finally agree it was their mistake and that they will replace the water heater with the correct one. Well 2 weeks after it's installed, it floods my condo and the 3 units below me. So here I am, dealing with the mess.

Mark S.

10/01/2015 12:00:00 SA

I am not very happy with the way this company tried to pull one on my family. I called to have someone look at helping with a sump pump in our basement, not install a new one. They came by when I wasn't home. Their tech told my wife that the sump pump was not working and that they had to install a new one (at great expense, of course). He also tried to sell her a new water heater. My wife told him that the pump sump worked fine. He then stood by and watched as my pregnant wife carried buckets of water over to the sump pump and dumped them in to show him that it worked. $30 for the estimate. We will not be calling this company again or recommending them to anyone.

Steven L.

2/26/2015

Contractors with a call center environment are not very enticing. I call per the recommendation of my realtor. I was disconcerted by the fact you speak to an agent instead of a contractor. I needed both plumber and electrician. I had to pay a $29.00 initial fee and then they set up both contractors.

I explained everything to the rep and even emailed her a list of things to be done with some pictures. I had to call the next day and explain the situation all over to a new rep. I then set up both appointment (plumber and electrician). Both technician followed up saying that they needed the list emailed to them, because they couldn't get them from what I emailed originally.

The things that really started to irritated me were that instead of providing me with a estimate of the things that needed to be fixed. I got from both contractor the Michael & Son Good, Better or Best estimate, which one of them was to upgrade my breaker panel and from the plumber to upgrade my water softener system. Neither of them provided me with an estimate of the exact repair listed.

I had to call them and insist of having them provide me with an exact tally of item and price. Suffice to say that I went with another contractor, that ended up charging me almost 1/2 the price and did the work properly.

I admit that everyone was professional and courteous, however, up selling shouldn't be in a contractor vocabulary, but provide the service that is requested.

Megan B.

2/25/2017

We have used Michael & Son for our furnace installation - as others have said, not the cheapest, but they are a professional, polite group. We then had a humidifier fitted, but had issues with the hardness of our water. So....they suggested a water softener system. When they came out to fit that, they found that we had the old pipes which are prone to bursting so we had a whole house of new piping done by Rob and Joe. Again, probably not the cheapest, but they do good work, are invariably pleasant and, when they are in your house for days at a time, that is important!

Chauncey M.

6/25/2017

My water heater at my rental property was not providing hot water. The tech that came out called to say we needed a new water heater. Ok. pricey, but Ok. He could not install an alarm system, but said he would return with the needed parts. Tenant, a few days later, reports a leaking water heater. Called to get the tech to return, was told it would be a few days, so now its leaking, and no alarm. Called again and got the tech to return right away. Reported this to Samuel Martin, and he sent me $100.00 in store credits for my next job with M&S. Well, my next job is today, as I call for what might be a leaking or blocked condenser line. Will update on my success.

Rob O.

08/12/2010 12:00:00 SA

Happened to me just like it happened to Daniel N. They tell you about a $29 charge to come out and look at the problem but then actually add a diagnostic fee to tell you what is wrong. That diagnostic fee is $149 before they have even done any work. and it gets charged to your card without you knowing about it. They claim they have prior approval to charge you for this amount because of the form you sign to make an appointment. Seriously misleading business practices!
Now, some of the details about the job.....I was having an issue with my A/C unit and they determined it was a bad 30A breaker switch in the panel box. A new 30A breaker switch can be purchased at HomeDepot or any hardware store for $10. They charged me $69 for the part and then $159 for the labor to swap out the old switch with the new one. It literally took the electrician 10 minutes to do this. In the end, they are trying to charge me $376 for the 10 minutes it to took to replace a bad switch in my panel box!

Shena X.

11/13/2014

Just changed a faucet in the kitchen, they asked for $655! It is the first and also last gl time to use this company!

Nicholas T.

6/20/2017

I was promised gift cards for such poor service and communication over company chat. I have the chat saved for record. I have never received the promised gift cards. Poor company management and scheduling.

Jonathan M.

8/13/2011

Someone broke the handle off of my bathroom sink's faucet. I called to get it replaced. I specifically asked the technician on the phone if I needed to send pictures of the faucet and the handle so that the plumber could bring the right equipment. She told me no pictures were necessary because the vans are full of all kinds of faucets.

Lo and behold, the plumber arrives for the 10 AM - 2 PM window at 3 PM. The company does not sell my type of faucet handle. I offer to run to Home Depot and quickly buy an eight inch deck faucet handle, and I am informed that installing that faucet handle will cost $460.

$460! To screw on a faucet handle? I don't know whether to be mad at this absurd company or to hate myself for being so utterly incompetent with home repairs. LOL

As other people have said, the book of prices that the technicians flip through is outrageous. So overpriced! Avoid this company like the plague.

Edit: Just wanted to say this company called me a few months ago (two and half years later!) to discuss my review. They said they would send me a gift certificate to a restaurant to apologize. The gift certificate never came. LOL. The level of FAIL here is hilarious.

L.P. S.

10/12/2015 12:00:00 SA

I scheduled an appointment Last week for a plumber to look into issues in my bathroom. I was given a 12-4 pm timeframe, which was fine since I took the day off from work. On the day of the appointment, at 2:30 pm, I got a call to let me know they're running behind, and whether I would consider rescheduling for the following day. They should've called me earlier - they wasted my time and I don't appreciate it. What a way to make a first impression.

Michele G.

6/18/2014

They are awful!!! I called for a routine service and freon check. They came out and and claimed my clean air filter system was bad and they could not complete the service with out replacing the filter system. They offered 3 systems and the cheapest option was $600. They left the old filter system disassembled next to the internal unit. My husband came home looked at the filter saw a clog cleaned it and but it back together. The AC works better than ever! I would say they take advantage of unsuspecting consumers, real bait and switch guys!!

Mark L.

6/15/2015

I've been unable to get them to cancel a maintenance contract on a house I sold last September. I've tried several times. They charged my credit card over $25 each month since the sale.

Since my review on this Website, the company promised to cancel my maintenance contract. I'm grateful for this.

Heather C.

03/06/2012 12:00:00 SA

Don't really know about their work or prices. I told them to take a hike when they didn't show up during their scheduled window. I got a call that the tech was 30 min away from me during the last 20 minutes of the window block. In my opinion, not showing up for a scheduled appointment is unprofessional. I understand that things happen, but if they were unavoidably delayed, I should have been contacted as soon as they became aware of the problem. Going by many of the other reviews, I'd say that I was double scheduled with someone else, whose job took too long. Come on guys. Don't promise to be at my house unless you are really going to do it.

James M.

10/22/2015

The only reason this is not 5 stars is because they were nearly 2 hours outside of the 10 - 2 window they provided. I was ready to rip them on here, however the technician that provided my a/c service was amazing.

Short background I tried to do some A/C repair on my own. While usually fairy capable, I managed to botch it and thought I fried a circuit board. Aaron, the tech, did test the board and confirmed that it was in fact fried, but only a portion of it. He was able to create a fix and not just push some expensive replacement/upsell me on some other crap I didn't need. Aaron was easily the best tech I have ever encountered of any service (cable, pest control, alarm services, etc). He was very professional, friendly, helpful, and even gave me a quick history on a few different HVAC systems/companies that I found fascinating. Aaron showed me what I did wrong and explained the logic behind his repair making me feel better about the fix.

Michael & Son's, I was ready to rip you, but your tech is the only reason you're getting four stars instead of just 1. As long as you have techs as good as Aaron, I will continue buy your services. He is also the reason I will trust the advice of your technicians, setting aside my usual cynicism. I saw many reviews regarding scheduling, and that too is my only complaint and is the only reason I'm not giving 5 stars.

***UPDATE***

So one month later (on my birthday no less) my AC failed so I called Michael & Son's after my pleasant experience with them in October. The tech that came out was horrible, I mean terrible. He was not interested in explaining any of the tests he was running on my system or even engaging in any sort of helpful conversation. William, the tech, told me my compressor was failing and I was OUT of Freon so I must have a massive leak somewhere and needed a new system. I asked him to provide a report of what he tested for so that I could get a second opinion before paying 6K for a new system. This report never (to this day) came via email as he assured me it would.

Later that evening I got my second opinion from someone who installs AC Systems on the commercial side of things. I told him what the tech had told me, and J told asked me if the tech had mentioned the pipes running to the AC from the handler were no longer the standard or even compatible with systems built after 1996 and that my system had more or less been jerry rigged to make it work. When he got out to the AC Unit it took him no more than 5 min to diagnose that the reversing valve was the failure and the system was stuck in cool mode. The compressor was fine. He also mentioned that a board that was quoted to me by M&S as $800 was $50 and he had it on his truck. He looked around for the part and because the system was so old anyway we decided to just replace thing... for 1/3 the price M&S quoted us for the same system. This also included running the new pipes from the handler to the unit that I'm sure would have been magically discovered and become and extra charge had M&S done it.

In the end, I will still give two stars because the first tech was helpful. I will likely never use M&S again, opting instead to use a local independent contractor that isn't just looking for a commission.

Sunny D.

5/20/2010

5 stars for the work quality, but 1 star for the crazy inflated prices. so, 3 stars for michael and son.

i've used M&S a couple of times - for plumbing, gutter cleaning, and handyman work. they were very professional on the phone, as were the guys who actually came out to the house to do the work. they do good work and i've no problem recommending them for folks who have money to burn, but othewise i say find another company or handyman. they just charge SO MUCH MORE - it's kind of insulting. thankfully i've found another option for much, much less in cost though same quality of work. (i'd so 5-star yelp him if i could, but it's an independent guy.) plus, my guy comes AT an appointment time, not a long service window i have to sit home and wait on. no matter who the service provider, i always prefer a set appointment over a several-hours-long service window.

so if you're long on money and time, go for it. M&S do very good work. but if can find it cheaper, skip them.

Ryan F.

10/08/2014 12:00:00 SA

Scheduled an appointment for an estimate on the bathroom and the man didn't come. My partner waited all day and took a day off work for it. Absolutely ridiculous. Terrible business practice. Spend your money on a smaller company who actually values customers.

Bob C.

5/28/2014

Had a toilet crack while we were on vacation. The person watching our pets called us 500 miles away and I was able to have her turn the water off after the bathroom and some of the hallway became a swimming pool. We called Michael & Son. This was on a Sunday so I know there is the after hours payment, we were fine with that but since we were renting we asked for the cheapest tank they had. The technician said he only had one on his truck and it would come out to over $800. Couldn't he or someone from the company go up to home depot or their warehouse and get a normal sized cheap one? And to top it off the $800 toilet didn't even come with a new seat, they put the old seat back on, i'll never use this company again and since i'm in the cust. service business i'll make sure to advise my customers never to use them.

Review G.

5/14/2014

This review is for the Manassas location. Was taking advantage of there $59 A/C check up special, but when technician came out he said it would be $89 as my A/C wasn't firing up. Reluctantly, I agreed and he plugged in a fuse. When he went to check my pressures on my outside unit he said my condenser was too dirty to get a reading. This sounded odd to me, but he replaced a 10 cent fuse (which fired up my A/C unit), packed his supplies and sat in his truck outside my house for the next 20 to 25 minutes. While he was out there I took a hose and cleaned off my condenser and the dirt easily came off it. I checked with some HVAC people and they said it was strange that he couldn't get a reading as that didn't sound right and it never happened to them. I called them back a few days later and told them of my concerns and the lady told me that it didn't sound right and that she would send a different service tech out to give me a pressure reading. Near a week later I waited at home for the different tech to arrive, when I received a phone call that a different tech was not available and there Senior tech (Jermaine) that came out to my house initially was the only one available and in the area and that he would be coming out. I said no way! I didn't want a tech that didn't do his job correctly to re look at my unit. Apparently the technician said my A/C unit wasn't accessible so he wasn't able to get a reading. That was complete B.S. as you can walk around my A/C unit and all panels are easily accessible. The dispatcher just went along with what there service tech said and didn't even try to verify the validity of it. They quoted me all these high service fee's to get A/C back in good shape including charging $200 to turn on a hose and clean the unit just like I did that took only 10 minutes of time. $200 additional if they had to take the 4 panels off. I see this is how they make there money. Because no one else was in the area I had to re-book for another day, thus tying up another 4 hr window to be home. One unhappy customer!

I will be following up with what happens from there next visit...

Following up... I was going to have another tech come out the next day, but after thinking about it. My A/C was working ok and I didn't want (after telling dispatcher that I was writing a review that minute I was talking with him about what was going on) them to send someone out to tamper with my A/C unit. So I canceled the follow up appointment. I plan on using someone else and will check the yelp reviews of other companies.

Andrea C.

02/09/2016 12:00:00 SA

I had both a plumber, Brian, and electrician, Joey, come out to do some repairs. Both were professional. They both took the time to fully explain everything to me and answer any questions I had. Both called when they were about 30 minutes away. I have used Michael and Son several times over he past few years and never had an issue.

Zia D.

1/13/2017

I use Michael and Sons service from time to time. I give them credit for their professionalism and product knowledge. My issues is with there staff availability. Recently, our water heater stopped working. It's a big matter because we all need hot water to take shower and start our day. So, I called Michael and Sons to have them come out. This is early morning at 7:00 am on a Friday. According to them, they have no available technician to dispatch until Monday of next week. Can everyone wait until next week to take a shower. After they stressed me out, they said they can have someone come out today but they couldn't give me a time. It's disappointing that a big company like Michael and Soms who spent so much on advertising don't have available techs to dispatch. I decided to contact another company who is on their way.

Frederick R.

5/16/2017

I recently had my gutter's cleaned on my 3 story town-home. I recently had my HVAC system installed my Michael & Son, and was very impressed with the service. However, i found i was absurdly over charged with the work to clean my gutter's. Michael and Son charged me $775.00 for work that should have only cost about $250 or less for the work that was needed. I am not sure if i would use them again for future work, simply based on the price gauging as stated below and through my experience!

John M.

01/12/2019 12:00:00 SA

They were contracted by Lowes to do the survey and potential installation for my new gas dryer for a purchase before Christmas. I was told by Lowes they would contact me within 48 hours. With Christmas in there, I knew it may be a day or two longer. A week later, after no contact, I went to Lowes to ask about the survey. They tried calling Michael & Sons while I was in the store, no answer. They said they would follow up the next day. More than another week later, same story. This time at least, Lowes gave me the phone number. I called, no answer. Called the 800 number for Michael & Sons, to get I'm sorry, that department only works a partial day. Called the next day and reached someone in the Lowes scheduling department (now three weeks later). After a litany of excuses making sure I knew it wasn't her fault, I got the survey scheduled. I am hurrying back from a doctors appointment only to get a call from my daughter: they showed up early. They do the survey, and promised to have a report to Lowes within 48 hours. So, today I got a call from Lowes saying Michael & Sons can't do the installation. I'm sure it is no technical difficulty since it is replacing a current gas dryer. Lowes would not give any reason why Michael & Sons decided to screw us over, they just offered to use a different sub contractor. I have had promises made and broken by Michael & Sons before. I would recommend avoiding them.

Markin N.

5/18/2013

Called M & S for an electrical job. We set a date and time for them to come out, review the job, and provide an estimate.

They never showed up at the appointment time. After waiting an hour I called the office and was told they would not be there. No advance calls telling me they had to re-schedule......and no apologies that they missed the appointment. I wasted a vacation day from my job waiting for them.

Look elsewhere for an electrician. Deserves 0 stars, but Yelp does not allow.

Jon H.

6/20/2018

Run as fast away from them as possible. I tried to get a quote, or even a rough estimate, to install a smart thermostat. Instead the customer service agent said they won't provide any information over the phone. The agent said a technician must come out and provide the estimate face to face. I asked if there was a charge, agent said no. Then when I tried to schedule this event, the agent said it would be an $89 charge to assess the situation and provide the cost estimate. Sorry, that's just a money grab. I need to pay $89 in hopes of receiving some rough estimate I agree with? Nope. A simple it takes approximately 2 hours to install which typically yields a service charge of $X would have worked. No wonder the reviews of this company are horrible. UPDATE - the business response makes no sense. I want a simple piece of equipment installed, not pay for a complete HVAC system assessment which I do not need. This is simply the business's quick attempt for more money and upsell extra services. If I hire a plumber to install a new kitchen sink, I'm not paying for the plumber to assess my bathroom on another floor or the plumbing on my washing machine. Same principle applies here. Be weary of companies that operate like this!

Jeannie C.

3/19/2016

I do not recommend this company. We have been trying to get simple statements/invoices from them, specifically Tara-the office manager, so that we can put a claim into our insurance company, for over six weeks. Each time we call they promise that they will call us right back and they never do; so now after eight phone calls and emails we still have no paperwork from them. The customer service is atrocious, however, the work they did was sufficient.

A. H.

02/02/2014 12:00:00 SA

Michael & Son's customer service folks eventually did call me and arranged for someone to come out the next weekend. The serviceman arrived on time, was polite, and seemed to do a good job.

That said, it cost a small fortune ($1200+ to replace a showerhead, food disposal, and kitchen sink tap). I should have looked into getting the parts myself, and will next time, but at that point, I just wanted to get the projects finished.

To be specific, he installed:

Pro 880 Evolution Series Insinkerator for $675.29 (online, it's $244.25)
Moen one handle faucet for $440 (online, it's $85.00)
A showerhead for $155.87 (about $10-35 online)

I understand that the installation includes the labor, but the upcharge here seems excessive. For instance, if it had been a time and materials charge at $100 per hour, it would have been approximately $660, including 3 hours of work. $200 an hour would have been a steal compared to what they charged me.

As several other reviews noted, the customer service person I spoke with said something like, Of course, you'll change your review. It just somehow rubbed me the wrong way. I'll look for someone else the next time, but they did eventually get my job done.

Joann J.

12/21/2014

BEWARE OF MICHAEL & SON....Not happy with Michael and Sons Plumbing... They tried to take advantage of my mother, the elderly, trying to sell her a toilet and repairs not needed.... very disappointed !!!! The repair was to fix a running toilet.... trying to charge her $279 to rebuild the tank... unnecessary , replacing the water valve, telling her it was rusty for $60 ... It was not..., telling her she needed to replace her toilet only because because it was old for $725... can you believe that...Thank God, I showed up when I did... I told him to leave. Very disappointed and going to tell everyone I know....

NO STARS DESERVED FOR TRYING TO SCAM A SENIOR CITIZEN !!

Noelle D.

8/25/2016

Efficient and reasonable prices. Got it fixed on the same day. Courteous and clearly highly experienced.

M. O.

12/19/2016

This is the third time I used Michael & Son. They replaced my whole A/C unit several years ago, fixed my gas furnace several weeks ago, and just replaced my hot water heater. Pete B. did an excellent job of everything. On time arrival, no leaks or mishaps, and total clean up after they were done. The only reason I did not give 5 stars was the price was a little high, but this in no way reflects on the repairmen who diagnosed and did the job. Will use them again in the future.

Donald P.

12/09/2014 12:00:00 SA

I have a list from my encounter with Michael and Sons.
1. Deceptive Sales practices.. I was promised an Aprilair Filter. That never happened because they said it wouldn't fit. No one told me, guess they were hoping I wouldn't notice. Since it was a Freebie to my $12,700. bill no adjustment was offered.
2. 1 week delay in completing the job. Had a cold upstairs because original installers had either defective or incorrect thermostats.
3. 5 days after install system stopped working due to a faulty ground.

Use them again.. Not a chance

Jim B.

12/08/2014 12:00:00 SA

Well it sure seems I should have paid more attention to the reviews of M&S and not had higher expectations.

1. Getting anyone on the phone that can actually help is a struggle.
2. Didn't show to my appt. for HVAC work I was ready to move ahead with.
No Call to reschedule or anything. I called the guy and it sounded like I woke him up, and he proceeds to give me a bunch of excuses of why he wasn't there, which to me came across as oops He forgot. So after staying home for the 2 hr window they gave me I was really upset as anyone would be Im sure.
I called the company hoping they would make it right and asked to speak to a supervisor.
Well I am still waiting for that call back and its been 3 weeks.

Save yourself a headache and look elsewhere for a better company and don't be fooled by all the advertising you hear.

Linda A.

12/06/2014 12:00:00 SA

Two days before Thanksgiving, at 5am, we were awakened by loud knocking throughout the house. The water pipe that runs from the street to our house had broken, water was gushing out of a hole in the ground about 1 yard from the house foundation. That morning we called several plumbing companies for emergency services.

From the initial phone conversation Michael & Son instilled confidence. Every person we dealt with was polite, professional, knowledgeable. They gave us the costs up front (they were neither the cheapest or the most expensive) and they did what they said they would do. They said they would fix it the next day. Woke the next day to pouring rain and we got an early morning call from Mario the technician. They could come to fix it but the work would do a number on the lawn so with our agreement the job was pushed to Friday. They came, ran a new pipe, and we had our water back on Friday. After inspection by the county on Monday, they closed up the hole, put the grass back, and you can't tell there was a hole there. We also asked if the water pressure could be increased and they did it.

We were so happy with our experience that we asked them to take care of another plumbing problem we'd been having and not only did they take care of it but the new valves are a huge improvement over the old ones.

We will definitely call Michael & Son again for any plumbing needs and we will consider them for other home improvement needs.

Savane P.

09/01/2015 12:00:00 SA

9/15/15 - UPDATE!!!
IF YOU ARE READING THESE REVIEWS YOU WILL STAY FAR, FAR AWAY FROM THIS COMPANY!!!

I spoke to the Customer Relations Manager, Vance Shepard, as instructed by Mr. Basim M. below. Mr. Shepard had me sign and fax back a Release Agreement where they agreed to fix the trap under my sink at no additional charge to me AND an additional 10% off the original bill of $583 (refund was for $58). While they DID, in fact send someone out to 'fix' the trap, they never came trough with the $58 refund that was promised me. SHAME ON YOU MICHAEL AND SON!!!! SHAME ON YOU!!!!

9/3/15 - THIS PLACE WILL RIP YOU COMPLETELY OFF!!! I recently called Michael & Son when my garbage disposal sprung a leak. I had basically 3 days before my vacation to get this taken care of so not much time to call around for estimates. So I thought I'd call a reputable company to 'get her done'. Well... The service technician did show up on time. He was very professional and very knowledgeable. But when we got down to the actual price to replace the garbage disposal I was told $600+ American dollars!!! Wow! I happen to know (from previous experiences) that the garbage disposal itself only costs about $80 retail. That's a huge difference. Nonetheless, my back was against the wall and I needed this work done ASAP. I then I asked how long it would take to install it and the technician's response was 'about an hour'. Sure enough, the work from start to finish took just under one hour. After applying his 10% discount for the job my total came out to $583... For an hours worth of work and an $80 disposal?!?!?!? WHAT A RIP!!! Will NOT be a loyal customer to this place... EVER!!!

Pat H.

11/22/2016

Michael & Son did some electrical work for us. The technician was thorough and willing to answer any questions. It definitely was not inexpensive, but I was pleased with the service.

Scott O.

3/28/2014

This should really be 2.5 stars, but I figured I would give them the benefit of the doubt, because their electrician and plumber were very helpful, albeit very late and way over priced.

The Michael & Sons team seems more interested in trying to squeeze as much money out of customers as possible, without trying to work with them to meet their actual needs.

I was in a situation where I was simply trying to get my HVAC system cleaned, and instead the tech said there was a problem, and that I needed to upgrade from the $59 service to the $89 diagnosis fee. I agreed, only because he said he would still perform the service. He ended up checking the unit and saying it was low on refrigerant. I asked if we could just refill it with more freon, but he said no, EPA doesn't allow that, and that I would need to install a whole new system. He then actually refused to service our HVAC, wouldn't even talk about repair options, just kept trying to get me to talk to a comfort specialist about replacing our whole system ($6-10,000).

I later followed up on the handy old internet, and learned that he had actually flat out lied to me, and that the EPA, in fact, has a specific website saying that you CAN get your freon refilled. Michael & Sons then sent out another person to finally perform my service, and both he and the manager said that they can't refill the freon without paying a $295 leak search. I was already suspicious of their attempts to get more money out of me, so I called some other AC/ Heating repair folks. They all said they would be happy to come out and refill my freon with no additional fee, and not surprisingly, their freon was $30-40 cheaper than Michael & Sons.

Finally, I tried to just get a receipt from Michael & Sons for what I paid on my credit card. I said I was not interested in their diagnosis on it, just a receipt saying that I paid them. They refused.

Oh, also, they are constantly late. They already have a 4 hour service window, yet they couldn't even meet that. Did they call and let me know that they wouldn't be meeting it? Yes, at 3:50pm, when the window was 12-4. Great. Thanks. Glad I took off from work.

I know their ads are catchy, but there are so many other AC/ Heating people out there, use anyone else!! You will save money and the person I have coming to refill my freon from Riley only has a 2 hour service window!! Let's hope they meet it.

Chelsea W.

3/17/2017

Never again. I live in Williamsburg, VA, and my mom owns my condo while I'm in school. She wanted to be there and asked beforehand if she could get an hour's notice so she could drive up. He called 5 minutes before he got there. He was not personable, which is fine, as long as the work gets done. My mom had not gotten an estimate beforehand, and Michael & Sons conveniently left out the fact that they charge $70 for coming out if you choose not to have them complete the job after all. So she had him install the faucet we bought (installation of a faucet is a ridiculous $256), and she showed him the instructions stating he needed to use a putty in a specific area. He got rude and said he had been doing this for years. I went to brush my teeth that night and put things back under my sink, and there was a huge puddle of water underneath, where he did not install it properly. I had to have someone else come back out the next day, staying home for another 4 hours waiting for them. Finally it got fixed, and when my mom spent 3 days trying to reach someone through dispatch, they offered a measly 10% credit on our next service rather than any sort of meaningful refund. I will use a small local company next time and will never use them again since they would not make it right.

Julie B.

02/04/2016 12:00:00 SA

Absolutely horrible scam artist. The call center quoted me $29.99 on the phone to have a technician come out. Tech comes and the price now goes up to $300.00. If we use them the $300.00 will apply to the cost of snaking a stupid pipe. I called to discuss and the call center said, we don't know the prices, well they should be able to tell a caller that the $29.99 is for the tech to just show up and the $300 is a the real price for the diagnostic. I was then told that the $789.00 I paid for the repair was only guaranteed for TWO WEEKS and after that I was on my own. Good business ethic.
No one ever returned my messages to have a manager or someone higher up then the poor girl answering the phones. Probably standard practice to not face up to a complaint.
I am a landlord in a condo complex with several other landlords. I have made sure to tell anyone who would listen to call anyone but Michael and Sons...ANYONE. I also posted on the condo website, facebook and told the management company.
Horrible, horrible, horrible

Haodong L.

2/23/2013

Buyers beaware! I was interested in installing a 20KW power generator. Michael & Son gave an estimate of $14,000, compared to $9K estimates from other service providers, the same generator and same service.
I am a immigrant with an heavy accent, that is why Michael & Son was trying to rob me. This companiy's culture and business practices are highly questionable!

Ajax A.

4/18/2014

Wow....Where to start. Called to get an estimate on an installation of a water heater. Customer service rep was very friendly and appeared extremely helpful. She said I should receive a call later that day from a tech who would give the times he/she had available to come by. Day went by, no call. Called again, spoke to another extremely friendly customer service rep who apologized and was told that I would most definitely get a call later that day. Day went by, no call. Called again and spoke to, you guessed it, another friendly promisor. She told me I should get a call that day or worse case the end of the next day and if I didn't I should call her back personally. Two days passed, no call. This went on for nearly two weeks. I would have given up but at this point it had become a matter of conviction. They were going to do as they promised and call me after I had made roughly seven calls to get a simple estimate.

Finally (two weeks later) I get a call from a tech who is able to come out and have a look. The job entailed replacing a warrantied hot water heater. No change from electric to gas and no change in size or model. Simply remove the old and install the new.

Michael & Sons estimate was nearly $1000......bad joke right? Nope!

SEARS estimate for delivery, removal of old and installation of new water heater $359

I suppose I was fooled by all the advertising these people pummel the airways with. That's probably why they have to charge so much.

I will say that the people they have hired to answer their phones are quite nice but that's unfortunately where the service ends......

Ray D.

03/05/2019 12:00:00 SA

I am really sorry I wasted my time with these guys and should have read the reviews first. Unfortunately they were the ones that answered the phone first and did send a technician out to the house in a fairly timely manner. As I knew exactly what the problem was all i wanted was someone to order a replacement part for my furnace and install it. The problem was a blower fan that the bearings had died which is fairly normal for an older furnace. The technician advised the cost would be around $600 which is what I expected as I had researched the part and a new motor runs about $250. I paid a deposit to order the part and then subsequently received a phone call advising that the part was $3500 which is only slightly short of the cost of a new furnace. The motor does come with an electronic controller but even with the controller the online cost of both is about $700. So somehow the cost of the part through these guys is about five times the cost through internet suppliers. It appears to me they really wanted to sell me a new furnace which the technician tried a soft sell but I advised I was not interested. Right now I am out my deposit for the part which I never received. I would say take your business someplace else.

Rachael E.

10/26/2016

As soon as he walked in-he was selling me EVERYTHING!!!! Of course he told me I needed a new furnace! Very untrustworthy! He quoted a price of $1030 for a new circuit board but recommended just replacing it. And called the sales department to have someone to come out to sell me a new one. I called Cropp Metcafe and they fixed the problem for $350!!! Never will call this company again!!!

J C.

10/22/2014

Contracted Michael & Son to install shutoff on the waterline to my refrigerator. I was quoted a price and agreed to that price. They installed a pipe with a shut off. When I asked what they planned to do with the old line, they said they weren't sure yet. As they turned the water back on, the old line began to spill water on the kitchen... No surprise there! They shut off the main water line and told me it would cost more money repair this old line. I had no choice if I wanted water in the house! What originally quoted under $500 cost me over $1000. To top it off, they installed the
wrong size fittings on my new line so we could not hook up the refrigerator.

Shannon D.

06/08/2014 12:00:00 SA

I got a brand new water heater from Micheal & Sons Services over 3 years ago and I guess I signed up for some Home Package where they are suppose to come out 2 times a year and check my AC and Heat units I never was explained what it was or how it worked. I truly thought I was paying for a warranty on my water heater.. I've never gotten a phone call a post card or anything from this company but they sure did take $29 a month from me for over 3 years!... My sister works for a Heating and AC company up North and she told me that I should have gotten something in the mail or a call to set up an appointment!... I truly am upset that in 3 yrs they never tried to call me and allow me to benefit for the package I have been paying on.

Joe M.

09/03/2015 12:00:00 SA

Overall I was satisfied with the work done, but more than 400 dollars to install a dishwasher! The dishwasher only cost $480. The work they do is fine, not exemplary, but the price is unacceptable. If you buy your dishwasher at Lowes, installation is $150, and guess who does the installation...Micheal and Sons. So why when I contract with Micheal and Sons directly the price is nearly triple? It seems a bit sleazy.

Rosemary S.

6/26/2013

Recently had an AC precision tune-up and technician was very knowledgeable and polite. I am going to get additional services from Michael & Sons (duct work).

Roland R.

10/05/2015 12:00:00 SA

I needed my garbage disposal replaced (1/2 HP Badger 5) and they wanted to charge me $648. The unit alone is $80, and they had the balls to claim that the additional $568 was for their service and warranty. The unit comes with a 2 yr warranty and can be installed in 45 mins. Total rip off.

Delores F.

10/10/2014 12:00:00 SA

After having issues with a burning smell coming from an outlet and having no success with the first electrician from another company, I called Michael and Sons. Mr. Paul Bapple came out as scheduled for an assessment and checked the problem and immediately identified the source of the smell a damaged appliance not the outlet (too bad the other guy didn't conduct the proper assessment). He checked the outlets and recommended that we change them all because of age. Knowing the age of my home I thought that his recommendation was right on point.

When Mr. Bapple returned he made the repairs quoted in the assessment. He also conducted an inspection of our other outlets and switches and made recommendations for changes and upgrades. Michael and Sons was recommended to me by a by another satisfied customer. I was impressed by the patience and professionalism of Mr. Bapple from the door mat, shoe booties and his informed answers to my barrage of questions. Best of all, I was charged the exact price I was quoted. I am very satisfied with the work that was done in my home. I have already gotten estimates on additional work I would lake to have done by Michael and Sons.

Robert A.

02/08/2017 12:00:00 SA

Very expensive; the two latino fellows who did my deck repair were courteous and hard working, but the cost was high. Met a neighbor who, it turns out, is a contractor, and he would have done the work for 40% less, which is a LOT. I.E, Michael & Sons charged 5k, could have had it done for 3k.

Laurie F.

10/03/2014 12:00:00 SA

Michael and Sons sent somebody out to our house for a complimentary plumbing and HVAC inspection. Some background - we bought the house only 5 months ago, at which time we had a very thorough home inspection as is the case when you buy a house. So we already knew any issues that might come up. However, the guy from Michael and Sons recommended replacing toilets that work just fine, to the tune of $700 per toilet! He also recommended replacing washing machine hoses at a rate of $400. Absurd. He recommended quite a few other repairs, which are unnecessary, for a total of almost $5500 in parts and service. This inspection is just a ploy for them to trick homeowners who don't know better, into buying unnecessary, overpriced products and paying outrageous amounts for installation. We canceled the HVAC portion of the inspection.

However, this isn't the worst part. The worst was when he wanted to check the garbage disposal (which had been working fine, by the way), and he turned it on without even running the water! It completely seized up. He claimed there was glass in it, and wanted to replace it with a $500 new garbage disposal. I know for a fact we can get one at Home Depot for about $80.

He left the house having done nothing but recommend unnecessary repairs, and left us with a now broken garbage disposal.

Thanks for nothing, Michael and Sons. Steer clear of this scam.

Dawn S.

8/14/2017

I had Michael & Sons install my AC/Heating unit few years back. Every year the fuse blows and they have to come out and replace - pretty easy fix. This past weekend, the fuse blew again and I called Michael & Sons on Saturday and put on stand-by for tech to come out. I then called on Sunday because no word from them.. I phoned a number of times...I then again called and they stated that there were no techs in the Germantown MD area and that they would have to come on Monday. I wish they had told me that the day before? Anyhooo I then called Parker Pearce HVAC Services and they came right over and replaced my fuse. I am uncertain why such a large operation like Michael & Sons could not come over the weekend for an emergency. The customer service does need to improve and communicate more properly. I was disappointed and will have Parker Pearce service my unit moving forward. I think sometimes big companies get too big for their britches! Thank you for reading.. wish it could have been a positive review.

Rebecca L.

11/30/2013

Price gouging, especially if you are a woman. Electrical work not up to code. A total nightmare.

I had a heat pump furnace installed, replacing my natural gas furnace. The first thing that went wrong was that they did not install the thermostat that came with the Carrier heat pump, but instead left me with a Honeywell wireless thermostat that was not attached to the wall and had the batteries falling out the back. I had to tape them in.

While I was waiting for them to come back to install the thermostat, my natural gas hot water heater broke down, so I called them to replace that with an electric hot water heater. I did not yet know how shoddy and overpriced their work was.

Since I was replacing natural gas with electrical units, their electricians came to add a new subpanel to my fuse box. The second team of electricians who came when the hot water heater was installed tried to tell me I needed $12,000 of electrical upgrades or else my house would burn down.

I called another electrician for a second opinion. He did a load calculation and tested the system with everything turned on maximum, He found that I do not need a whole new electrical system. $12,000 saved!! However, he did find that the electrical work that Michael and Son had done was not up to code - they had failed to put in a neutral bar, and they had doubled up neutral lines. They had also used self-tapping screws. I'm told these are really bad code violations.

(As a side note, they also left both the furnace room and the electrical fuse box a mess - full of debris and scrap. I was told by other contractors that they are supposed to leave things broom clean. I took photos.)

I then asked Michael and Son repeatedly by phone and email to return to my home to fix the electrical code violations, before I would pay for the heat pump. When the team of thermostat installers came to finally install the proper Carrier thermostat, they said they are not electricians and could not fix the electrical code problems. However, a few days later, the electrical department contacted me and said the thermostat installers DID fix the electrical problems.

I was really busy so I didn't have a chance to have the second-opinion electrician come back until a couple weeks later. When he did, he found out they were lying - the electrical code violations are still there. I have photos. He told me to report them to DPOR - Department of Professional and Occupational Regulations. I will be reporting them to Arlington County where i live.

My advice - do not go anywhere near Michael and Son. They will try to rip you off, will lie to you, will do shoddy work and leave their work undone, especially if you are a female.

One person who was decent was the HVAC manager. However, the price quote was roughly double what other contracters gave me for fixing some duct work problems, and the solution that was proposed actually would not have worked - due to the configuration of my house - long story.

The plumber who put in the hot water heater was also a decent guy. He also forgot to cap off a vent from the old heater, but he did come back to fix that when I called him.

Anyway, in conclusion, their prices are really high and their main function as a company is to get as much of your money as possible, as fast as possible, and then get out of there. They are not interested in building a long-term relationship with customers.

Jaime K.

9/23/2010

We previously used Michael & Sons and received excellent service -well, now after reading other reviews, I'm not too sure about the pricing though.

We recently had some problems with our water heater so without any hesitation I called M&S again. Plumber came out and gave two quotes - one to replace the water heater or to repair it. Cost to repair was $438 vs. $998 to replace. After consulting with the plumber, he and I both decided that it is wise to repair since it was in good condition and he confirmed that we still can get many more years of use. So I had it fixed and paid him $438.
Well, that was Monday. 3 days later, water heater was not working again so Thur (today) I called M&S and they were able to send the same plumber tonight. Now he quotes me another $330 for faulty termostat! Well, that make almost $800 to repair so I told him I rather pay $200 more and get a new heater. Well, he tell me he cannot credit me for the $400+ I already paid and will need to pay the entire price of $998 for a new heater! That makes $1436! He claimes that it was our fault that the thermostat malfunctioned. Well, of course we have problems with the heater - why else would we call a plumber! We called M&S becaue we have a problem and we expected M&S to send a professional plumber who can diagnois the problem and give us an accurate estimate so that we can make a wise decision. Just because a so-called professionally licensed plumber can't correctly diagnois a problem, I shouldnt be penalized by paying additional $438 which gave us nothing in return - still a malfunctioned water heater! So after a few mins of going back and forth, he agreed to replace our heater and give us a credit for what we already paid. BUT then he calls me 10 mins later and tell me that our expansion tank also needs to be replaced and that'll cost another $500+! Can you believe this guy? It's so obvious that he's now trying to charge me for something else so that he can make up for the credit! I looked up cost of expansion tanks and they are $30-70! So I told him I do not wish to have the expansion tank replaced but of course then he says that our warranty will be voided then. Well, we'll see tmrw what happens....
After this is over, NEVER again will I ever use or refer M&S to anyone!!

Ben R.

9/24/2014

Made an appointment with these guys months in advance to get a replacement for my water heater. I was going to be out of state for a while which is why I set up the appointment so far in advance. On the day of the appointment I called to see where they were at. I had clearly been forgotten but was told that the Tech's truck had broke down but that he was on the way. When he showed up late to conduct an inspection of the water heater I currently had, he gave me a price that was higher than quoted over the phone. Then pointed out a couple of dated valves that needed replacement in order to complete the job. The price went up pretty quickly.

They finished adding to my bill and agreed to come back the next day to install the new water heater. I stressed that I needed the work done first thing in the morning. The Tech first said he had to call back and make sure that would work. Then he decided he didn't need to call back to the office and assured me that he would be here at 8am to start work.

The next day at 8 he was a no show. Calling them to see whats up resulted in being lied to several times, that they were enroute. By noon I had enough and cancelled the service all together.

Overpriced and terrible customer service.

Use someone else and save yourself the hassle.

Scott W.

11/25/2013

I will NEVER use this company again...

I had Michael and Sons inspect my heat pump furnace which led to replacing the heat pump and condenser. As part of the replacement, M&S also cleaned my air ducts. The technician who inspected my furnace and the guys who replaced the heat pump were great. Very knowledgable.

However, Michael and Son's customer service was horrible. I rate and recommend companies based on customer service, and their customer service was not good. I signed paper documents on a Thursday saying they would replace my heat pump on Tuesday. I never received a confirmation call for the service. I took Tuesday off work hoping the crew would show up. 8:45am Tuesday morning, still no crew. I finally called the company who told me the crew wouldn't be to my house until 10am. When the crew finished replacing the furnace, I asked them about the duct cleaning. They said it was a different department and that I should have gotten a call to schedule it. Already upset I didn't get a confirmation call (where we could have set everything up), I called the company for the second time that day...

Michael and Sons told me I had to schedule something on a different day because the cleaning wasn't on their board. Although it was in the computer, it wasn't on their radar to schedule a time!... Top it off, the duct cleaning guys arrived on the day we scheduled and didn't have the equipment to do the job. So I had to reschedule again. Absolutely unacceptable for any company.

Finally, a month later, I get a letter informing me that I need to take another day off work for a county building inspection. This was never previously discussed. Of course, with horrible customer service, the company notifies you of something like this by mail...

I will NEVER use this company again.

John P.

9/16/2014

I had a 10am-2pm appointment with M&S today for them to finish a flood restoration job that was started on Saturday. I took time away from work for this appt and not until 1:45 did someone from the company call to say they wouldn't be able to make the appt. Their response to missing a four hour appointment is to offer another four hour appointment tomorrow. I would expect this kind of treatment out of the cable company.

Jenn M.

09/10/2016 12:00:00 SA

Ha, seems u should live on yelp- complaining about Michael and Sons. Yet again, the air conditioner has stopped working (a BRAND new unit, less than 5 months old), to top things off, spoke with the NASTIEST supervisor, had he given me his last name like I requested, I certainly would be filing a formal complaint, but since he wouldnt..... he said his name is Michael and that's all he'd say. Why be so nasty when working in the public. HORRIBLE SERVICE!!!!!!!!!!!!!

Earl F.

01/12/2015 12:00:00 SA

I called this company the first time for some electrical work. The work was done correctly and the price was fair but a bit on the high end. I then called them for HVAC problem, wow what a difference, a part that cost about thirty dollars (found this out after seeing the part and getting the part number) cost over $700 with about an hour to install. I took out a HCA warrant ( HCA) prior to finding the outrages over charge on the part. I requested a refund after trying to work something out its been three weeks and I have not gotten my money returned. Don't use this company unless you are rich and hoping the trickle down effect will work. There is more but bottom line stay away and always check to make sure you are not being robbed!

Ms L.

09/10/2014 12:00:00 SA

I called them to check my AC which was making a terrible noise in August. They never showed up or called for the appointment. I called the following day and no one could explain what happened. They offered me a free electrical or plumbing estimate for the inconvenience. When they showed up the young man looked at the unit and told me that the 59.00 service charge would now be a 89.00 diagnostic charge. After messing around for a while he tells me a need a new housing unit and they will need to. All me the following day with a price. He keeps pushing me talking to a comfort care specialist about a new unit. When they call back the quote me a $1500 price. I called another company who arrive on time and indicated I only need a blower for $340.00.

I would never recommend this company to anyone. Dishonest and unprofessional!

Tony R.

11/27/2013

Michael and Sons came out to wire in new lighting throughout the house and they did a great job. I'm a handyman around the house, but I will not mess with electriciity...too many things can wrong if you don't know what you're doing...so I call the pros! The installer was very professional and knew exactly what he was doing. This guy was in and out of my house within three hours! He rewired four bedrooms, a living room for a fan, and an office...AMAZING! Definitely will use them again.

Matt M.

09/03/2016 12:00:00 SA

Delivered and installed gas range, microwave and dishwasher. Quoted me $280 to replace a 8 inch gas pipe and valve. After I paid $350 to have the unit installed! Mike and sons are a huge scam! And will rip you off at every turn. They quoted me for a door once at 4times the price of the second quote I got and went with. The installer said if you don't like it then you can hire someone else

Scribbling D.

1/28/2011

Honest, clear, articulate, really clean and quick, and great workers. They can fix anything, and offer great value. Saved me from two sub-code issues missed by home inspector that were dangerous.

Charlene T.

12/31/2014

I was shocked to walk into my basement one night to find water everywhere. In a panic state I was skeptical about michael and sons after reading a few reviews but I needed a plummer immediately. So I called. They sent plummer Adul Hakim who quickly accessed the problem and called for the mold and restoration crew. Hakim Stubbs and Toddrick came, who were very professional and went straight to work not stopping until the job was finished and all the while keeping me abreast at every stage of the job. The only down side for me was that it took them 4 hours to get to me.
I would definitely recommend Adul, Hakim and Todd with Michael and sons. GREAT JOB GUYS!!!

B.R. M.

01/04/2011 12:00:00 SA

You be the judge: We had a sink come loose fron the wall. My wife called to say they wanted $700 to re-afix it, which struck me as high. I asked their person on-site how much time it would take. He answered 2-3 hours, little materials needed. When I responded that was a high price (@ 2.5 hours = $280 per hour) for this type of work, he responded that they don't price by hour, but by job, based on his pricing book. Call to office made little headway - 10% discount. They've done decent work for us, but this kind of pricing is way too high.

Katherine V.

4/16/2014

Horrible experience with Michael & Sons last week. I should start by saying the technician never stepped foot in my house, so I cannot speak to the quality of their work. Also, their customer service representatives are very nice and helpful, and they tried to make up for the horrible experience I had with the technician they sent out to my home.

I took a half day off from work so that an electrician could come and run a cable line to my bedroom. As promised, the company called when he was on his way. A few minutes later, the electrician called me to say he couldn't find parking (I live in the city). I went out to help him find his way to nearby parking, but he was clearly frustrated and aggravated and said parking a block away was too far (on-street parking would not work because the truck he was driving was HUGE). I suggested that he put his hazards on in front of my rowhouse and unload what he needed from the truck and then go park, but he balked at that and said he would call the office to request that they send someone with a smaller truck who would have an easier time with parking on-street (I don't have a drive way and the truck they sent was too tall to fit in our parking garage). This was all around 4 p.m.

At 5:30, I received a call from the office indicating that the technician told them we would need to reschedule for another day in an earlier time slot when parking wouldn't be an issue. I hit the roof. That was NOT what he had communicated to me, and I had just blown half a vacation day for nothing.

To her credit, the customer service rep was very nice and apologetic, and she was very surprised that the technician didn't tell me on the spot that we would need to reschedule (she claimed that all the trucks are the same size). Despite her apologies, I told her I didn't blame her, but the company would lose my business because of the technician's demeanor and complete lack of communication and respect for my time.

I've dealt with other contractors and utilities, and they have never had issues with parking. Literally, this company acted like they were unfamiliar with the challenges of parking in the city. BEWARE!

Timothy A.

08/12/2012 12:00:00 SA

Talk about high prices for electrical work! $300+ to install an outdoor light and to replace an electrical socket! Note! They will collect $30 to come out whether they do work or not! I wish I could find an affordable and reliable electrician in Arl, VA.

Buddah R.

8/16/2018

We called Michael & Sons to come and inspect and repair electrical work already done. When the electrician came out he did not fully explain the process. He was far more interested in getting our money. I had a framing inspection done on our home and the inspector noted several electrical items that were not done correctly. I called to cancel our electrical inspection, schedule for the next day. They promptly scheduled to send another technician out (good) however when he came he said it would cost another $3,000 to get the house ready for inspection. We asked why would we pay $1,200 for a permit when it was not ready to pass inspection, why wouldn't we have just paid you to get the job right and ready for the county inspection? He said he was going to go back and talk to his boss, the VP, to see if there was something we could workout in terms of price. Guess what? No one ever called. I called back on August 14, 2018 and left a message for the VP, as of this review, no call back. I called today and spoke with Harry who was of NO help, it is almost like there is a communication breakdown or they are trying to deflect. The level of service is horrible, they took our money and now are trying to hijack us for more money because they knew this work was not ready for inspection! I am irritated and should have listened to everyone who said DO NOT USE MICHAEL & SONS, find another electrician! If you are reading this and the other reviews, please go find another company. I tried to use them for plumbing, electrical, and remodeling and they were all WAY overpriced! The guy that came from the remodeling division was far more professional however, they have taken a fall on their heads with these prices! You'd do better with a smaller company.

David D.

08/12/2016 12:00:00 SA

I have used Michael & Sons a few times at several properties, usually just because theirs is the first name that comes to mind due to all their advertising. I always swear afterwards that it will be the last time due to their extremely high cost. Now I'm going to hold myself to that. I used them for the last time in early July of this year, since we had an emergency at a rental unit on a Sunday afternoon and I didn't have time to get multiple quotes. I approved payment of the $89 appraisal. I was gone when the technician looked at the minor leak around an HVAC unit. He eventually called me, not to give an appraisal or let me know what the problem was, but to give me the price. I was quite irritated, both by that and the fact that the price came out to $600/hr for labor! I specifically told him that the charge was not approved (other than the appraisal fee) since I had never signed off on the work or that outrageous price. I also sent an email to Michael & Sons stating the same, and never received a reply.

Not surprisingly the charge for the full amount of the unapproved work is now on my credit card bill.

Pay attention to all the negative reviews here and stay far away from Michael & Sons, which is far better at advertising than it is at providing a good service at a fair price.

Rajesh D.

08/11/2014 12:00:00 SA

Worst customer service the technician never showed up...DON'T EVER USE THEM.

Amy R.

12/08/2014 12:00:00 SA

I wouldn't use this company.

We had a tech come out to take a look at the unit before buying our home. In the paperwork, the tech wrote that everything was working fine. As soon as we needed the heat, our unit froze up like a glacier. The same tech came out, and he is now recommending a new unit. Lowest price recommended : 7,000. Highest 16,000.

When I called to ask about the situation, the first two girls I spoke with were very nice. Although, when I questioned our needing a unit and that being a considerable amount of the money the response was only: We gave you several quotes. The third person, Brendan, said this was the fault of our home inspector. Then he proceeded to tell me that he's a home inspector and went on about what he would have done. Clearly, this is not the issue at hand.

I interrupted his home inspector rant, and said I just needed to know if anything was going to be done about our situation. He kept talking about how anything can go wrong in a matter of weeks, and he's a home inspector ... You get the point.

Final result- we will never be using this business or recommending to anyone.

Adam H.

08/05/2016 12:00:00 SA

The M&S technician broke a stained glass skylight in trying to reach the roof AC unit. This was upsetting but things happen. They offered to have it repaired which we accepted. Several months later we got our glass back, fully repaired. Great. Then we started getting e-mails from the company that M&S hired to fix the glass. M&S never paid them! I have called twice to get an answer and never received a response. Very unethical. I would not let them into my home.

Jody P.

12/05/2014 12:00:00 SA

Went to Home Depot in Cary, NC to purchase a water heater and Michael and Son's is who they set me up with to give a quote. My first appointment block on 12/5 from 8-12pm was cancelled due to their techs emergency. I was rescheduled for 12-4 the same day and was told the tech would call when they were on their way. It is now after 4 and I have not seen or heard from this company. I have now wasted an entire day from work and errands that I really needed to run by staying at home waiting for these scammers to call or come. BEWARE of them and Home Depot. What a big waste of time. If they don't have more than one tech in this area then they shouldn't be doing business here.

Irene T.

08/02/2018 12:00:00 SA

I contacted the Michael and Son company to fix a leak in a laundry faucet and was charged $549.13 for the half-hour installation of a $30 facet. When I expressed a concern for being charged $549.13 for a replacement of a simple faucet, the plumber said that the price was within the normal range and that it included the cost for dealing with professional and honest people from the Michael and Son company. The normal range in the area is $150.00. Also, the service charge of $69.00 that I was told would be applied to the cost, was not applied. My numerous attempts to reach a manager to address the issue of overcharging a customer have been unsuccessful. I am either getting a response that a manager will get back to me or my call is forwarded to a voice mail which doesn't get responded. There is a significant disconnect how Michael and Son presents itself to the community and how it actually conducts its business.

Jonathan L.

7/30/2018

I have used Michael and Son over the last two years to fix and service my two HVAC units. This company while there techs are friendly and courteous, their level of service has been extremely inconsistent. I have a leak in the coil of one of the units. A tech came out over a month ago and stated that they suspected a leak and recharged the unit but were unable to diagnose where the leak was coming from and that another tech had to do that and it would be an additional service charge. I thought this was strange and I asked several other companies about this and they found this unprofessional. Two weeks ago, I got a different company to come out and using a wand, within 5 minutes found the leak in the coil and give my an estimate to fix it. I thought I would ask Micheal and Son to give me an estimate as well. I first they were going to charge me the service charge but after talking with the agent, she agreed that would be ethically wrong. They came out and said that they would not replace the coil as the unit is out of manufacturer's warranty. I found this strange as the first tech said they could replace it. Seems like training is a low priority at this company and the techs are not able to communicate with customers in a consistent manner. Won't be using them anymore.

Ken W.

4/21/2014

I hired Michael and Son to install two ceiling fans, add a 240v outlet for an electric brewery, and put in a whole-house surge protector. Brent was on time and worked hard to get the job done in one day. All of the work was professional and he cleaned up afterwards. Brent had a great attitude. Price was high, but I was more interested in getting the work done quickly and professionally than finding the lowest bidder. My only suggestion would be that if Brent had someone with him, he would have been finished in half the time or less.

randall p.

4/22/2012

I just wanted an estimate but they wanted me to take a half day off from work (8-noon) for the estimate. They said they couldn't guarantee the technician would be at my home before 9. I said I couldn't guarantee I would be here after 9. They said they would charge me $29 to come out and give me an estimate regardless of whether or not I was home. I told them to I would contact their competitor. Sorry Michael and son, you should reconsider your customer service policies.

Judy Y.

5/20/2010

I needed some mirror paneling taken off of a wall, the last wall of a small basement closet reframed and finished, a board that was glued to the basement ceiling removed and the light box left functional, and a couple of odd jobs.

The guy who came to do the estimate seemed to enjoy what he did and he also gave a few hints about where I could save money. He could see that I wasn't afraid of tackling some home improvement items and so didn't push on those.

The 2 guys who came out to work on the house, wow! All of the work took 1 day. In the closet, the last wall was framed and sheet rock was put up. I also wanted them to mud the seams. When I peaked in, the walls were mudded AND painted with a coat of white paint. It was a little room! The ceiling - well, they managed to get the board off without having to cut into the my ceiling. The wall of mirrors were taken down quickly. They came in, got to work and were all business. They didn't leave a mess, and took the trash with them for disposal. Overall, very satisfied with the work and I would definitely trust them with more jobs around my house.

Walt B.

10/24/2013

Just bought a 25 year old townhouse and needed some work done on the toilets and some electrical work. They did a good job and signed up for their HVAC, electrical and plumbing annual plan. They also installed a new heat pump and air handler because the existing one was mismatched and inadequate. They do good work, respect your property and clean up when done. Very pleased with them.

Donna W.

7/17/2018

Terrible experience! I needed the tile around my tub replaced. I wasn't sure if M&S did small jobs, so I called. The receptionist assured me that they did and connected me to their handy man section. I made an appointment for an estimate. The person who came out was arrogant and abrupt. I explained what I wanted and he kept insisting the whole bathroom needed to be ripped out. I told him there was nothing wrong with the bathroom other than the tile around the tub. He became nasty and quoted a price of between $5,000 and $6,000. I thought he was talking about redoing the whole bathroom (it's a small bathroom). Nope, he was talking about just the tub tile. I couldn't believe it! Did he think I was that stupid! To be polite I told him I would call him, (which I had no intention of doing). He arrogantly replied, No, I'll call you and stormed out of my house. Never again. I got a private contractor to redo the bathroom. Total price was $800. True story.

Judy C.

4/13/2015

After posting my initial review, I was contacted by their customer service department. They asked me what they could do in order for me to remove my negative review. I explained that I was reluctant to do so as my husband and I were not happy with the service we had received. They have since refunded us $259. While this reduces the total damage, we're still out over $600 for one fireplace. The whole experience leaves me with a bad taste in my mouth. We will definitely look elsewhere next time we need service.

Gary G.

7/16/2016

One of the worst experiences with an HVAC company. My experience happened over the spring, so the reviews a little late but every time I hear the jingle I'm reminded of this experience.
I recently relocated from Richmond where I had some 'go-to' contractors that I had always utilized for HVAC service. Having worked in the construction industry in that market for years I hadn't worked with Michael and Sons, but I had always heard good things about them. So when I moved to Silver Spring, I figured I'd give them a chance. Big Mistake.
Maybe it's just the office that serves Silver Spring. I'll keep the story short - at the end of the day the service tech failed to address issues with the furnace in the spring and when the furnace stopped working after we brought our newborn home -it was clear that M & S's definition of priority after putting us on the 'priority list was clearly different. They had forgotten about us completely and the tech only offered excuses. I'll stick to companies that do what they say they will and when.

Paul M.

03/03/2014 12:00:00 SA

Had Michael and Son out for an estimate on a generator. The gentleman showed up right on time and was very friendly and knowledgable. What was insane was the price. Almost $15000. This was by far the most expensive estimate. Ended up getting the same generator installed for $6000 less. The generator is about $5000. So $10000 to install is beyond crazy. I guess some people don't shop around. I really wanted to give them the business, but they wouldn't even budge on price when I showed them the other estimates. Good thing there are other choices in this area.

Maureen F.

10/04/2012 12:00:00 SA

I used this company 2x for minor repairs. The first time went great, it was user error (valve turned off-oops) so they only charged a dispatch fee of $29.

The second time they also charged the $29 dispatch fee... and once out there told me it would be an additional $250 to nail down a loose floorboard. (We are talking 3-4 nails and a nail gun, I live out of town so I can't fix it myself.) I was told this is the minimum they charge for repair work.

This information would have been great if I was told this BEFORE I arranged to have them go to my house. If there is a minimum fee - a company should be required to state this at the outset. Nobody ever mentioned this. They are quick to get credit card authorization and nowhere on any paperwork is this started. I feel like I was completely misled. I talked to the guy there and told him to wait while I talked to the main office about this, but he apparently left. So even if wanted to agree to this outrageous up-charge I would have to schedule a new appointment.

This is not how to do business. My own fault I guess - make sure you understand the fees before they go to the site. You can bet the company isn't going to educate you until you feel pressured because they are already there.

John B.

02/02/2015 12:00:00 SA

We gave our business to our local Michael & Sons when we needed a new (large) a/c unit several years ago and again, more recently, when we needed a new hot water heater. They've received quite a bit of money from our family. The other day, when the shower faucet in one of our bathrooms would not stop running, I called Michael & Sons to come take a look. The tech was here for no more than 20 minutes total (and that included basic chit chat and the time he went out to his truck to retrieve a new shower knob). He replaced the knob on our shower...just popped it off and popped on a new one. He didn't even have to turn off the water! I could have done the same job in the same amount of time it took him- 3 minutes, tops. How much was I charged for that simple service? Over $150!! And, to show you how much the company values their Customer Service, when I called the number that owner Basim Mansour noted on another dissatisfied customer's post -- 703-658-1128 -- their customer service rep told me that she would speak with a manager about my issue and get back with me ASAP. Well, that was early last week and I never heard back. A good company that truly values their customers would have charged us honestly -- for the time and labor for this small job -- and we would have used them again for larger jobs. Now, we will look elsewhere for all our future plumbing, a/c and heating needs. I hope the $150 was worth it, Mr. Mansour.

Walker P.

04/06/2015 12:00:00 SA

I've been meaning to leave a comment for this company for the last year. I was living with a friend in Crofton, MD at this time last year. His main drain became clogged, requiring a plumber to come out and unclog it. This was on a Sunday. Mind you we couldn't flush the toilets or run any water through sinks or showers. We called Michael & Son, explained the situation to the operator and she said they could send someone Tuesday. HUH? We needed someone NOW or at least that day! As my friend was trying to explain this over the phone to the operator, I said hang up and call Roto-Rooter. Roto-Rooter came out within an hour, fixed the drain, problem solved. Sure we had to pay for Sunday service but when you can't flush toilets for the 2 whole days Michael & Son said we'd have to wait, the extra fee was a no-brainer. I hear ads for Michael & Son on WTOP all the time and I just chuckle. There is no way in the WORLD I would ever use them. You think you're getting some local mom & pop operation....NOT. This company has somehow blown-up, and so has their ego. You're better off taking a hanger and trying to unclog the drain than calling these guys.

Lucy B.

1/28/2015

I had a stove delivered at about 11am and decided to call Michael and Sons to see if they would be able to connect my gas line sometime the same afternoon. Neal Dorsey came to my door at about 1:30 and was done in a super reasonable amount of time. He was friendly and professional and did a great job! Thanks Michael & Sons!

Terri W.

9/17/2011

I called Michael and Son because I liked their radio commercial of not having to hire multiple contractors. I was impressed by their web site. I had an appointment between 4 and 8 p.m. today, Saturday. They called yesterday and confirmed the appointment.

I called Michael and Son again today at 4 p.m. to confirm the appointment. I was told that I was on schedule. Then I got a call from them at about 5 p.m. I thought it was a call to confirm they were en route and would arrive in about 30 minutes.

No. They told me that they couldn't come today and would reschedule me for next week (not even tomorrow). I thought they should at least notify me yesterday if they couldn't come today. I told the technician that I would find another plumber.

Then I called the office and wanted to alert them the problem because apparently Michael and Son is investing a lot of money in advertisements, but not delivering. I was put on hold, then the call disconnected. I am not sure if they hung up or the call was disconnected. And, I didn't get a call back.

I just read about other people's comments about the company way overprices its services.

hm... I'm getting a different plumber. Just a caution for other consumers. They sound very friendly over the phone. But at the end of the day, you need to be able to deliver what you promise.

Timothy B.

7/18/2013

Well, I gave them two stars because they called back at least. They told me that they couldn't give me a price range/quote to replace a simple ballast in a T8 - 4 light ceiling lamp. It's something that is very simple and can be done by anyone. There is a Youtube video for it and i would do it myself if it wasn't ten feet in the air, which I don't have a ladder for. I didn't get much further with them as she said all they could do was send someone out there to look at it. Didn't even ask if there was a charge. No thank you.

Christoper B.

6/19/2014

I called the company on a Saturday afternoon, and was told someone would come out on Sunday, between 2-6PM. I had lost power to certain areas of my house, including my kitchen...so I was in a hurry to get something done. On Sunday afternoon, I was called by the dispatcher and told that the service tech had gotten sick.

The next day, a gentleman showed up and was pleasant & professional looking. He wipped out an Ipad that had me sign off on a diagnostic test, which was $ 215 dollars. Within 5 minutes, he came back & told me I had some rust in my breakers. $ 215 to tell something that a basic electrician could have done for $ 50. To get things repaired, cost me $ 600 plus dollars...but the tech couldn't promise me that my problems would be resolved.

Lesson for all out there. Your smaller, local Electrician is probably much cheaper and not driven to produce revenue like these folks are. These guys are successful because they drive revenue before even doing anything. Spending over $ 200 for a 5 minute review makes for a very healthy bottom line.

Look elsewhere

Victoria B.

6/19/2014

This should sum up the customer care Michael and Son's gives their customers...

They missed 4 scheduled appointments and then during another scheduled appointment the gentleman left a note on my home stating Please be here next time it really cost me 3 hours of work. (the same guy who did not show without a call). Taking off 4 days of work was no concern of Michael and Sons. (that costs me over $1000)

***edit it has now been 6 days of work - missed appointments are a specialty***
(at least they specialize in something

I had about $10,000 worth of work done in my home and MANY plumbers from Michael and Son's said some of the work that was done was very poor and needs to be redone.

Save your money, time, and sanity call another company.

**********************************************************************

After many calls and negotiations about price adjustments. I decided to give them a second chance.

I even called the gentleman I was working with to schedule the second appointment in hopes the 2nd time would be better.

The same customer service continued, do not waste your time. Going to the library and reading a book...would make you more apt than them.

David H.

02/05/2016 12:00:00 SA

I have used Michael & Sons for over 7 years to do jobs ranging from water heater replacement, electrical work, HVAC replacement and most recently replacement of the main water shut off for my home. In each case they have done the job well, were professional, courteous and left the work area clean and spotless. I would recommend them to anyone who needs work done that is beyond the average homeowner or you just don't have time to do yourself. Great Job Roger, I appreciate your great work.

Laura W.

08/11/2015 12:00:00 SA

In summer 2014 we knew that we needed a new boiler furnace so called Michael and Sons (Raleigh, NC) to get a quote. Guy showed up, looked around a lot, then said he'd get me a quote. So I waited. And waited. And waited. Finally I called, and they said they would check. Finally called me back and said they DON'T DO boiler furnaces. What?? No, ma'am, we don't have a license for boilers. What??? By now it was early October and starting to get colder. Every time I hear their stupid jingle -- if you can't, we can -- I get mad all over again, and so I got online this morning to warn others to STAY AWAY from this company. Not only do they NOT do things, they don't even have the common courtesy to tell you until you chase them down and force a response.

S H.

7/15/2011

Used for Plumbing, Electrician and Handyman in June/July 2011

Plumbing review: *** (3 stars) Very expensive, on-time, no unexpected charges, professional. Like some of the other review, the technician pulled out a huge binder with lots of expensive prices. But we were in a hurry and thought they would do a good job

Electrician review: *** (3 stars) Very expensive, on-time, no unexpected charges. Charged 150 to check for a gas leak. Thought that was high. Again was in a hurry and thought they would do a good job

Handyman review: * (1 star), I wish I could give it a 0. It's been horrible and frustrating.
- Very expensive, we are in a hurry to sell our home and wanted guaranteed work done professionally and on time so we were willing to go along with higher prices.

- work was not done on time - tasks that were scheduled to take 1 day total, is now up to 3 days and that's spread over a 3 week span. I don't think the estimator knows how long things are supposed to take.

- office staff was was incompetent when it came to making sure an appointment was in the books and it took a week to send us an estimate and that's with phone call prodding. 3 times a technician was supposed to come out to finish the work and either they did not come out or the office had no record of an appointment. You also have to go through two operators to get someone in the Handyman department. It's frustrating.

- full amount of charges were charged to my credit card even though the work was not complete (which is against what they say is their policy)

- the manager's solution to this was to give me a 10% discount on the total charge and the technician just told me that it's coming out of his check! Not the correct place since the whole operation is run terribly.

Katie M.

10/06/2014 12:00:00 SA

We had Michael & Son come out to take a look at our Central AC unit earlier this summer after it wouldn't turn on. Admittedly the unit was old and so we figured there would at least be a repair needed. Generally, the two gentleman who responded were courteous and polite and the overall visit lasted over an hour, wherein they examined both the inside and outside unit. In the end they concluded we needed a whole new system, for a few reasons, mostly that any repairs they could do, would only be to even have the chance to fully diagnose the problem. One repair their quoted was to replace the compressor on the outside unit and it would cost us approximately $750-1,000. Pricing they quoted us for a whole new unit (inside and outside) they said started at $10,000.

For monetary reasons and because the unit was old and most likely not worth the repairs they were quoting, we decided to go without service and elected to use window AC fans for the summer. The technicians assured us that even though the central air unit would not work, we would be able to use the heater, but it would run on auxiliary heat. We were ok with this, as we could manage the heat with window units, but felt we would need the heat at the least.

Well, this weekend we come to find out that our heat will not work; it will not even turn on. Upon inspection by my father-in-law, it appears that all of the internal wiring and fuses have been pulled out and disconnected. Nothing is connected, not even the thermostat. This has been confirmed by a different company we had come out this afternoon to evaluate our unit to see what was going on. Seeing as Michael & Son were the last people interacting with our system, we can only assume it was them that disconnected everything, though we can only speculate as to why they would do this at all - perhaps to ensure another call to them for a second evaluation on our system and another $150-200 visit payment?

So, long story short - trust this company only as far as you can throw them. If you have some extra money to burn, they're probably your guys. But if you know anything about central AC/heating systems, best to watch over their shoulder at what exactly they're doing, or else they'll leave you in an even worse predicament and charge you out the behind while they're at it.

Yali Z.

10/03/2018 12:00:00 SA

We had water leak from the ceiling when we turned on air conditioner so we called Michael and Son. They sent a technician to our house on May 30th, 2018. The technician told us that the water leak was the result of low refrigerant. And he promised us that he would check how much refrigerant is missing before he put any refrigerant in. However, we didn't hear anything from him until he finished. He just told us that he put 4 pounds of refrigerant in the unit and that should stop the water leak. We trusted him and paid $562.80. However, 30 minutes after he left, the water leak started again. We called him back and this time he told us that there was nothing he could do and we needed to call a plumber. We had to get a plumber from a different company the next day and the plumber found the cause of the water leak, which is a cracked condensate drain pipe. After the plumber replaced the cracked pipe, the water leak finally stopped. We tried to contact Michael and Son multiple times. Every time we called them, someone promised that a manager would call us back and we never heard back from them. My air conditioner was cooling the house before the technician did anything. The technician claimed that he put 4 pounds of refrigerant in the unit. If that was true, we would have warm air coming out the vent, which we didn't experience. Also, if the unit is really missing that much refrigerant, the proper procedure is to locate and repair the leak before adding any refrigerant. And the technician failed to do so. We are very disappointed with the poor quality of service that Michael and Son provided and their poor customer service.

Abigail S.

5/19/2016

Bottom line up front: Our 14 year old water heater broke and needed to be replaced. Michael and Sons was able to replace it fairly quickly and get hot water restored to the house.

The details:
Several years ago, we were told our water heater was going, so this wasn't a surprise. When the water heater went, we called Michael and Sons for a quote. It was a Sunday, so they said they could dispatch someone for an emergency fee of $89, or we could wait until Monday. We ended up waiting until Tuesday (schedule issues on our end, not Michael and Sons) for them to come. Monday evening, the plumbing manager called and said that they would likely be there before our 2-6 time window because they only had a few appointments, which my husband said was unacceptable because one of us had to leave work early to be there for the 2pm appointment and we wouldn't be home before that. The manager agreed and said they would be there promptly at 2. The deal was that M&S would check out the water heater to see if it needed to be repaired, and if it had to be replaced, they travel with a water heater in the truck so they could immediately begin replacing it.

After leaving work early to be home for the 2pm arrival, the salesman didn't arrive until after 4pm (he called at 2:45 and said he was en route and would be there shortly). He looked at the water heater for about 30 seconds, never discussed repairs, and asked if we wanted to replace it tonight. Seeing as he drove up in a sedan, which obviously doesn't have room for a water heater, I was pleasantly surprised.

The price quoted was higher than other quotes I had received. After reading other reviews on Yelp and Angie's List, I assumed I was going to get an even higher quote, but it was acceptable to me, as they were on site already and promised to get the water heater replaced that night. They also tried to upsell me into HVAC and electrical services while they were there for an additional $400. No thanks.

The salesman then called the technician to see if he even could replace it that night (would have been nice to check prior to the appointment when he said they could do it). When the tech confirmed, the salesman couldn't give me an estimate on the tech's arrival other than he's finishing up another job and will come here after. The tech arrived about an hour later. He was professional and replaced the water heater in about 2.5 hours.

I wish we could have selected a different brand of water heater, but M&S only seems to stock State brand. For a similar cost, I could have had a better model of a Rheem hot water heater installed, but it was my choice to go with M&S because they were already at my house. All in all, I have hot water again, but my interaction with M&S's sales staff, the miscommunication on timing, and the miscommunication on the person showing up actually having a water heater on them, was pretty lukewarm.

D C.

5/13/2012

Had a 25+ year old hot water heater that quit on me on a Saturday. Calls to my two local guys revealed what I knew - they only worked in case of real emergencies - IE flooding. Thankfully I just had one that was tripping the breaker. Called Michael and Son to see what the deal was - they said they could have someone out within an hour if I wanted to pay their weekend service fee ($89). Asked me what kind of unit I had so that they could put a few replacement options on the truck.

Guy called me en route and was there when they said he would be there - within 90 minutes of when I called at @ 5pm on Saturday. First, that to me says a lot. A lot of shady contractors in the NoVa area - from big companies down to small independent guys - so something like this says a lot and is a good first impression. Took a look at the unit, showed me a few different options that he had with him in the truck and said he could install it in a couple of hours. Since it was so old I also had to have a couple of valves replaced. Prices were more than reasonable and at no time did I feel pressure to buy one or the other. Guy laid down tarps and used foot booties to avoid walking on my basement carpet - completely unnecessary since I have lousy carpet down there but still, says a lot about how respectful they were. So right off the bat two good first impression.

He was done within 2.5 hours. Had my basement picked up and cleaned - all the old stuff was gone and the site where he did the work was spotless. He was out of my house by @ 9pm.

So to recap - between the time I called and the time I had a new hot water heater installed was less than 5 hours - on a Saturday night nonetheless.

A couple of comments on the cost. Did I pay more than if I had gone to a store and bought one myself? Of course I did. But guess what, I'm not a plumber. Nor am I an electrician. Sorry but I never understand (not just in these M+S reviews) but I dont get why people compare professionally installed services to how much it costs to buy parts yourself at Home Depot. Then buy it yourself and take the hours to do it yourself. You cant compare the two. The people that pay me to repair a computer system - they could buy those parts for a few bucks online. If they knew how much it cost to buy a motherboard or a hard drive they could say holy cow, this hard drive cost X online, what a ripoff. But they certainly arent going to or cant do the work themselves.

I would definitely do business with M+S again.

C L.

05/11/2014 12:00:00 SA

I had an issue with an outlet in my home and called Michael & Sons. They came out late the same day. They said the wires were loose and the outlet needed to be replaced. It was $200 which is steep but then they started talking fire hazards and all that so I went ahead and paid it. We also discussed one day replacing all of our outlets with safer, up to date ones. I assumed the one that was replaced was new since it was so expensive but was told no. I received the receipt electronically which did not break down how much parts and labor were, it just showed a total. I emailed Michael & Sons and asked for a breakdown IN WRITING at which point they said the would not do it in writing but would tell me over the phone. Really? This place is sketchy! And they rip you off every chance they get.

I have received several quotes for work from other Michael & Sons departments and they were all much more expensive than quotes I received from other places. The quotes were so ridiculous you knew they were ripping you off. I will not use them again for anything! I suggest you do your research first as there are much better, less expensive places out there. I have since used other places on Yelp that are highly rated and they were fantastic!

K P.

05/09/2016 12:00:00 SA

Mr Stevie did a great job servicing my dishwasher. He was on-time, open and honest about my situation and he fixed the problem.

Rick M.

5/25/2012

The HVAC guy was a nice guy but would not work on my type of unit (a water tower cooler/heater.) I specifically told the operator that this wasn't a normal hvac and he said don't worry about it. Complete waste of 2 hours waiting for the guy to show up.

I also asked them to do some work on the electricity. Hard working guys but I went to use one of the plugs replaced and it didn't work. Guess I'll be calling them back

F C.

09/10/2014 12:00:00 SA

Horrible Customer Service. A/C Went out Labor day and I called for emergency service. I was told I would be put on standby. This was 9AM. I called back at 3PM to see what the status was. I was told that there was one call ahead of me and then the Tech would be contacting me to tell me he was on the way..
They never showed up. Never call Nothing.
I will never use this service ever again. I called Comfort Professionals and they came out the next day within the Hour and got me up and running for a very fair and honest price.

Micheal and Son's Horrible Service and follow through. AVOID at ALL COST

Carlton W.

06/03/2015 12:00:00 SA

We called Michael & Son because the indoor blower and outside heat pump kept freezing over. The first guy they sent out was actually trained at the level to only change the filter, check the temperature at the vents to see if it was cooling correctly, and then call a more senior technician to do anything more than routine maintenance. He proceeded to remove the filter but then didn't replace it because he didn't have the right size on the truck. He also moved the PVC drain to the condensate pump which caused a leak. He also assumed that I might need freon (I didn't) but couldn't do it himself. Since the cooling was working correctly but the heat pump did not cycle on and off correctly, he called the more senior technician. When the senior technician arrived, he noticed some minor damage on the outside unit cooling fins. I told him that a snake had gotten itself wrapped around the fan shaft and the subsequent imbalance caused the fan to break and hit some fins. I replaced the fan myself and other than manually having to shut off the pump when it started freezing, it worked fine. The senior technician said that the replacement fan was too small (it was the same as the original) and that the damage was causing the problem. He said he would send and estimate in a few days. In the meantime, we called another local/small company and the technician immediately identified the issue as a bad or stuck contactor. Upon further research, I found that this is a very common cause of heat pump freeze-up. He replaced it and everything works as good as new. Who knows what I would have ended up paying Michael & Son, who didn't really seem interested in working on finding solutions outside of routine scheduled maintenance or whole system replacements.

David H.

1/29/2014

I had written a previous review about Michael & Sons HVAC work which was horrible. Their negligence caused a 140 year old decorative plaster ceiling to come down. Their CEO wrote a smarmy note trying to mitigate their lack of integrity.

I had used them for HVAC, electrical and plumbing. My previous review only dealt with the HVAC, because that's where I had an issue.

I now have a new problem. Since I got rid of them, I've brought in a new company to work on the plumbing. Surprise. M&S screwed that up too. I've just paid a real plumbing company to undo a lot of work that Michael & Sons did wrong that was starting to cause problems (specifically leaky toilet seals and boiler pipe issues.)

Do yourself a favor. Hire a firm with integrity run by a management team that's not so eager to franchise that they will happily throw their customers under the Metro. There are lots of companies out there, find a good one that stands behind their work. Everyone makes mistakes, dishonest people lie about them afterwards.

Debra S.

05/04/2016 12:00:00 SA

Update: I was more than happy to have a representative come out to discuss their quote (which was a little creepy, as soon as I posted to Yelp my cell burned up with calls from various customer service representatives - even though my real name or address was not posted). It soon became a full time job answering calls (and listening to voice mails that flooded my mailbox while I was working) to confirm a follow up visit. With each call I received conflicting information, including a customer service representative who informed me via email that my mailbox was full (by the way, due to countless messages from Michael and Son representatives). In all honesty, I did in fact need to cancel a scheduled visit Monday morning; that said, I had returned calls on Friday from Michael and Sons asking to change the time of the visit - that was never communicated to the individual who was scheduled to visit.

So, we rescheduled for Thursday. Unfortunately, I had a total of 3 calls today (Wednesday), from separate individuals who had no idea what was going on with the status of the appointment (first return call confirmed, my reply to email confirmed (after which I was chastized for a full mailbox), then another call asking me to call to confirm the current status of my AC unit prior to the visit tomorrow (perhaps to prioritize their schedule).

This is clearly a situation where they are subcontracting and there is a breakdown in communication. I prefer to deal with a company one on one who 1) has no problem with a labor / parts breakdown, 2) isn't calling constantly to discuss the same information repeatedly. Sorry guys, I think more than likely your hearts are in the right place. But I can't take another repetitive call from your organization. And yes, I see the irony there since no one called before the initial visit. Your customers have jobs too - respect and value their time.

Sterling P.

09/02/2018 12:00:00 SA

It's 90 degrees and my central AC is not working. I called Michael and Son and made an appointment with them for the following day. The technician arrived a few hours early and I was very pleased with the timeliness of the service. The tech looked at the date of manufacture on the side of the unit and told me that it was too old to be repaired and recommended instead that it be replaced. He did not give me the option of repairing the old unit, but said instead that it was something he would not repair. After looking at his pricing booklet he told me that replacement cost of the unit would be $8000 dollars. He rattled off a number of items that were included in the $8000 price. I told him all I wanted to know was (1) the cost of the replacement unit and (2) cost of installation. In his response he said that Michael and Son only offered packages and could not breakdown in simple terms the cost of the AC unit and charges for installation. The replacement price for my AC unit is probably between $1500 to 2750 and installation from $1000 to $2000. Far below the $8000 cited by Michael and Son. So, my recommendation for anyone who reads this review is to always asks for a breakdown of installation and unit replacement costs.. If this is something they will not tell you. Thank them for coming and get quotes from someone else.

John P.

4/21/2014

THIS COMPANY IS A JOKE AND SO IS THE STAFF!

These guys deserve a negative rating. I made an appointment to have them come out and give me an estimate on some plumbing work that I needed done. They gave me a day and a window of four hours that they would come between. I believe it was between 10:00am and 2:00pm. I stayed home from work on that day because it was very important for me to get this work done. I waited and waited and waited. Well after the time someone should have arrived, I would say around 4:00pm, I finally receive a phone call. The man on the other line says to me sorry but there is a lot of traffic out here and parking is very difficult, instead of me coming up could you just explain the issue to me and I will give you an estimate over the phone? I asked him why he did not show up when he was supposed to, why was he only calling now after I waited all day and how in the world was I going to explain a plumbing issue accurately enough for him to give me a price!!! At this point I was furious but I told him what I could and he gave me a price. I then called their office to express how unhappy I was with how they treated me and they said oh we give estimates over the phone all the time. They had no answer as to why I needed to stay home all day for nothing. I decided to go with another company to do the job. Just as an added note, the other plumber, who is a company of equal size, charged me less than a third of what these guys' over the phone estimate was not to mention that they came out and gave me a price before me giving them the work. I have never in my life had an experience this bad. Don't let the fancy commercials fool you, this company is awful.

Christina P.

4/23/2013

Not long after I bought my house, the heat went out. I called around and most places wanted to charge a huge fee just to come check. Michael and Son's rep signed me up for a clean and check visit that was less than $80 (it has been 7 years so it is probably more now), found the problem and my total cost of $150 was less than any other company wanted to charge just to come out. I currently have a service contract with them and they keep my older heating unit running smoothly. The technicians are friendly and knowledgeable. A good company.

Jamie M.

11/10/2014 12:00:00 SA

Save yourself the headache. Don't use them!!! They told me on first contact that they would come out for free. Later they charged my credit card $169. What's worse they were unable to fix my furnace. They value the dollar more than their customers. Little do they realize by losing this customer they just lost money!

Heather C.

01/05/2016 12:00:00 SA

I would definitely recommend Michael and Sons for hvac and water heater issues. I have owned several houses in the last 15 years, in DC and some in the south -- all with two havc units, meaning i've had a lot of repairs over the last 15 years. I have a pretty good grasp as to what services and repairs cost. Michael and Sons is always a very fair price - never the questionably cheapest rate, but never a surprisingly high quote (like another DC-area big company, that recently quoted me $1950 to replace a basic water heater, which incidentally was later determined to not even be broken). Basically, if i google what does it cost to do x,y,z, M&S ends up being right around that amount. Their technicians are always fair and not scammers. For instance, we were renting out our house several years ago while we lived out of state and had to rely on M&S to give our tenants a fair quote to replace a water heater. Those situations are generally ripe for being given an inflated price given the captive audience, but the M&S guy quoted right on the market rate.

Every time you call them, they have enough service people that same day appointments are never difficult.

And what just pushed me over the top on my enthusiasm: we moved into a new house last year with heat pumps. I'm not familiar with these machines at all. As part of a whole house reno, we wanted to put in new thermostats and some new ductwork. We called the company that installed the original units (sticker on the units). Then when cold season came along, the upstairs unit just didn't seem to be kicking out enough heat. I called the same company back, he said there were some wiring issues (which he claimed had nothing to do with his company's previous install), spent 3 hours here checking everything out, and $375 later (labor time only) he said there was nothing that wrong, but our ducts must have a blockage in them. So we paid our GC $800 to reroute ducts - which sort of helped but not really. Fast forward to this week and it's freezing, and we essentially have no heat upstairs. Called M&S, he fiddled on the thermostat settings and found out that the last guys had it set up as a heat pump no aux. Anyone who knows anything about heat pumps knows they switch to aux heat below a certain temp (around 35'). So when stuff got cold last week, our heater essentially had nothing to switch too. This guy was here 1.5 hours and charged me only the basic first hour fee of $109. Heat is blasting out right now. Yes, he suggested a few things that i invest in that are a load of cr_p (freon top up, vent cleaning, and a couple others) which i kindly said no to. But the basic problem has been taken care of. Thanks M&S!

Claire G.

04/09/2016 12:00:00 SA

I had piping problems in two different places, this place gives me a better time period than the other company I've called. The pricing was okay, while it wasn't cheap, it was within my estimate. Since I wasn't at home when the service guy, Chris, came, I had the guys at home taking care of it. They worked well together, because when I got home, everything was fixed. Overall, the company was professional, and came at the time that worked for my tenants' schedules. (I didn't want to give it a full rating since I had another contracting company that lets me pick a cause to donate its profit to. Most company asked for donations, while Michaels & Sons didn't, it doesn't really mean that it cares about different causes...).

Sam B.

12/28/2010

They gave me a 2-6pm window and the guy never showed up. I called at 4pm to ask what was going on and their response was the tech would call me 30 minutes prior to arrival. I received a call at 4:50 saying the tech was running late and that was the last I heard. I called at 6pm and got the same he will call you 30 minutes prior to his arrival. I canceled. Cost me a half day of work and I still have a house with no water.

Danish A.

12/21/2012

I had a water heater issue. The heater would shut off and then needed to be relit. I initially thought that this is due to lack of gas coming into to the system and was scared that it may be a gas leak somewhere. I moved my kids over to friends and called them early morning. They mentioned to have $29.00 charge of just ringing your bell which I accepted without dispute.

The guy Bill mechanic arrived promptly. But instead of checking the system started selling me agreements for cooling and heating which I didn't needed. After intense negotiations I was told that just to relit the heater would cost me $150.00 if I dont buy $400.00 dollar agreement. Did I mention I was able to light it myself the night before? After more negotiations, he was clearly upset that he came out for no reason. I guess they didn't remember that I already paid them $29.00 to come over. He spent an hour typing on his computer with a pen and made me an invoice for it. Then he took another hour and called the lady to change and try to put another charge. He told me that for $50.00 dollar he will show me how to light it properly. I thought this would fix the issue so I paid another $50.00 to get that. Once lit he left after telling me how cheap I am to call them over for nothing. I guess they have expectations on the clients that pay them hundreds of dollars just to look at the issue. This they thought was appropriate to ask any client. Anyhow I called the service again to get an actual quote on all the fixes necessary. I spoke with a guy named Malcolm supposedly a Manager at the location. According to him, he wanted to hassle and harass me more and blamed me for not paying $200.00 dollars when his tech was out there. After I inquired if this is what they call a service, he bluntly said we are expensive and yes it charges $200.00 to look at the issue. He also mentioned that it would take b/w $600.00 - $700.00 to repair the flame burner. An actual new water heater cost the same. This company is all about ripping people off. Have no customer service and definitely don't have any sales or marketing skills. Website is very poor and hard to get information out. I would never ever recommend this to anyone. Clients be aware!@!

MJ D.

3/31/2014

I had a tech come out to look at our attic fan since it wasn't turning on and when he came down from the attic he noted that the motor had gone bad and that it was going to cost anywhere from $800 to $1500 to replace it. When I inquired why it was going to cost me so much, the explanation that I was given was that they were going to replace the entire fan unit and that the higher cost would only go into effect if they had to do some roof repairs for the bigger hole they were going to cut into my roof for the new fan.

When I asked the tech again what was wrong with my attic fan, he again stated that the motor had died. Before he could say anything else I quickly asked, how much would it cost me to SIMPLY have the motor replaced since that was all that was wrong with my attic fan. He quickly searched through his smart pad/personal laptop, found a price, and noted that to replace the attic fan would be $300.

After getting ALL of my options presented to me, I asked if simply getting the motor replaced would solve the problem. The tech responded by saying that a simple motor replacement would indeed fix the issue.

While the tech was on time and courteous, I'm annoyed that I wasn't presented with all of my options initially on how to address a bad motor. This will most likely be the one and only time we use Michael & Sons.

I'd also like to add that the tech came out again this morning to complete the work...however, it won't be completed now until Friday because the motor that was ordered wasn't big enough, despite taking the model number from the fan while he was in the attic. Also, despite running a diagnostic test and identifying the issue, or what I was told was the only issue...another issue was identified today that wasn't identified on Friday despite running a diagnostic test that I was told would identify the issue(s).

T T.

7/29/2014

Crazy, obscene profit margin. We paid $725 for a relatively small handyman job. It was not worth the cost and I am disappointed and embarrassed that we paid this much. I ran the numbers based on generous guesstimates of their costs and found that our small job included a 40-60% NET profit margin!

In my most liberal calculation, I assumed they pay their handymen pretty well, with generous benefits, and that they have a large 50% overhead rate:

3 hours work x
$27/hourly rate x
2 handymen
= $162 salary
+ 45% fringe benefit allocation
=$234.90 total personnel
+ $50 overly generous estimate for small plywood piece and nails
= $284.90 labor and supplies
+ 50% overhead
= $427.35 total cost before profit
$725 (what we paid) - $427.35 (cost of job) = $297.65 net income....which is a net profit rate of 41.06%
This is ASTRONOMICALLY high! And this is my most generous estimate. I ran some calculations where the pay is slightly less and their overhead rate is less and the net profit is even higher. Most businesses take in a 2-12% net profit margin. 41% is CRAZY.

The work was fine but absolutely not worth the price. Also, they are pretty disorganized with their paperwork (scheduling work for times clearly impossible for handymen to make, asking for payment several days after check has cleared).

I am never using their services again and would discourage anyone else from using them. Ask your friends and neighbors for a reliable independent person, or check the BBB listings.

Michelle M.

7/27/2016

Had a faulty wire from outdoor unit to inside unit. Michael and sons came out and replaced the wire. Once AC time came around my system doesn't work anymore. Michael and sons came back out and said unit is broken and I need to spend megabucks to get a new one. Sounded fishy so I got a second opinion. New company....after many visits to figure out what happened....finds that Michael and Son technician wired the outdoor unit to the WRONG inside unit. Spent over a grand on fixing their mistake that they refuse to pay for. Not happy!!

David H.

12/16/2013

I reluctantly give this company one star given the terrible customer service and frustration Wood Burners Two in Falls Church Va has given me! This company is owned by Michael and Son and would highly recommend going with another gas stove company. This company converted my wood fireplace to a gas fireplace insert (Mendota). It has been over a year now and I am still emailing Wood Burners Two for resolution which is truly amazing. From a gas line installed improperly to a stove that needed to be replaced being defective I have taken off from work over a weeks time and still find myself trying to get rid of this nightmare.

David Heltemes, Bethesda Md

Joe D.

2/23/2015

Not recommended. I ended up paying $600 for four electrical outlets. They charged almost $400 to troubleshoot an issue that was found in 15 minutes. Totally exploited the fear aspect of an electrical problem. Offered a quote on my old electrical panel that was double what I ended up paying with another company. Hold your wallet!!

Goiter M.

03/09/2014 12:00:00 SA

I had an appointment today between 1 and 4. No one showed up or called. I understand that jobs run long, but if I can't get at least get a call with an estimate from a tech during the service window, I'll take my business elsewhere.

Gabriale W.

2/18/2015

***Buyer Beware***

If their product stops working, they do not respond.

I purchased a 50gal water heater from Michael & Son in November 2012 and by January 2015, my heater started giving me issues. I went from being able to take 10 showers (having a house full of guests during the winter months) to not being able to take one shower without the water going cold. When this issue first occurred, I immediately called M&S and they sent someone out the following day. While the technician stated that there was nothing wrong with my water heater, that night, we did not have ANY hot water. They sent someone out the following day and again stated that there was nothing wrong with our water heater. I've spoken to M&S over 10times in the past month trying to get this issue resolved. Each time, Malcolm, the Alexandria/Fairfax Area manager, has given me the run around stating that they will send someone out and he would call me with options for resolving the issue. Since I've gotten no response from Malcolm, I've reached out to the General Manager for some type of resolution. It's been over 2weeks and still NO response. I've resorted to filing a complaint with the Better Business Bureau; let's see if I get a response now or will I have to buy a brand new water heater less than 2 1/2 years later.

David N.

07/09/2015 12:00:00 SA

Initially we had some problems. The first technician seemed to be in a hurry and did not complete the work to my satisfaction. However, Michael & Son have made a good-faith effort to correct the problems and retain me as a future customer. This shows that they are making a sincere effort to do right by their customers. For this reason, I will consider using them again when I have plumbing issues.

B D.

9/24/2013

Don't waste your time. The company is not reliable.

I scheduled work and was told the technician would arrive between 2:00 to 6:00 p.m. At 8:00, the technician hadn't shown and the company couldn't commit to an arrival time. I was told that 10:00, 11:00, or maybe later were all on the table.

Alternatively, they offered to reschedule for another day, but that would require taking time off work to wait again with no guarantee that they would show up on time.

It seems like the company practice is to overbook and let the customer deal with the consequences. That appears to be the case in my situation. The dispatcher wasn't able to offer an explanation for the delay.

There must be competent, reliable plumbing companies out there. This isn't one of them.

Abby G.

03/03/2014 12:00:00 SA

BLUF: Unprofessional company with questionable business practices. If you want to be charged for an estimate, pay for surcharges like 'diagnostic test ($300), and have to deal with a business that lacks integrity or commitment to their customer satisfaction policy then use them.

It is statistically likely that you will be unhappy with their service, their fees, or their workers interaction with you.

King R.

07/03/2016 12:00:00 SA

These guys dont have integrity. My mom is elderly and they came to her house to diagnose a leak. Finding a clogged hose behind the washing machine, they charged $400 to change that particular hose (which is already ridiculous) then after supposedly fixing the problem, charged another $300 to fix the REAL issue and tried to tell her, oh yeah it was a dual issue. which 2 other plumbers call BS on. Instead of showing integrity and saying OUR BAD they just tried to save face and charged her more!!!! Cannot be trusted.

Webster B.

11/22/2013

This is getting ridiculous. Just got off the phone with M&S to have a technician come out for the third day in a row, to still try and get our hot water back on, but NOW to fix a leak that they left when replacing a valve. Completely unhelpful on the phone about what time they might be here, completely ruining a Saturday planned a month ago

BEWARE!!!

kathy j.

7/24/2011

I contacted Michael & Sons Handyman Services because their plumbing and electrical services had good reviews in the Best Pick Reports book for Northern Virginia that I had received in the mail. They only do estimates on Mondays, so I had to wait 2 weeks for someone to come to my home (I was unavailable on the first Monday).

The estimator came and spent a good amount of time on looking at the several jobs that I had asked about (painting, electrical, bathtub repairs,carpentry,etc.) He then wrote out a rough estimate, (illegible) which I felt was quite high compared to some others I had, but I figured it might be worth it because the company has a good reputation and you see their trucks everywhere! He said that I would receive a detailed estimate by email.

Almost 2 weeks passed and I did not receive an email from them. I contacted the company and then they did send a somewhat more detailed estimate. I still had questions about the cost of the individual jobs (they had lumped some of them together) so I emailed the company (Emily) again, twice, with some questions. I never heard back from them.

So, the customer service is terrible. They lost my business which would have been several thousand dollars.

Josh N.

9/30/2011

I live in a townhouse that does not have good air circulation. In the summer months the temperature often times was well over 80 degrees on the top floor.

I called multiple HVAC places and was told the only option was to get a new unit. Michael and Son gave me multiple options with various price points. I was able to choose an affordable option of setting up zones using my current HVAC unit.

The temperature in the upstairs is now exactly what I want it to be and I did not have to break the bank to get there.

Before this experience I had used Michael and Son before and always felt like they had top notch service. I cannot say the same of other HVAC and plumbing companies.

I recommend and will 100% use again.

Stacey M.

11/11/2015 12:00:00 SA

We have used Michael & Son many times over the years including plumbing, electrical, and home improvement. They are quick and easy to schedule. The servicemen are always knowledgeable, professional, polite, on-time and do a good job. We've never had an issue with the quality of their work. The only reason I didn't give them 5 starts is because I believe they are more expensive than others. However, they quality is superior so I guess you need to pay more for that. We will continue to use them for our repair needs and maybe someday the pricing will be more reasonable.

Andrew L.

1/28/2015

If you need reliable service that doesn't cost too much, go somewhere else. Never, ever sign-up for a service contract. You'll pay for something...it's called a bill of goods. How about emergency service that takes three (3) days to arrive! They charge a premium price...$410 to snake a drain! And then, the fix didn't fix the problem...and they wanted to argue with me over the phone about how I didn't have a problem. Every visit is an opportunity to up sell. One time, they wanted $270 to glue-in a 4 inch PVC pipe extension. Funny, my home inspection came-out pefect but these guys claimed the work had to be done...NOT. Take the advice of a guy who is really easy to get along with...stay far away from this outfit. They have their customer service scam worked-out to a science.

Kevin S.

1/20/2016

My second review ever even after not the best services I've received in the past but I feel compelled to write about my experience with Michael and Son Services today. My tenant called me early this morning to say the Pilot light in the Water Heater was out and they were unable to restart it. Given the impending cold temperatures, I told her to call and get a technician out. They called Michael and Son. Around mid-day, I received a text from my tenant stating the problem which carried a $841 price tag to fix. The Water Heater cost me $660 4 years ago and I texted back a response of at that price, better get a new one. The Michael and Son technician not too happy response was you'd get nothing under $2000, I kid you not. Two searches on Sears site had a similar model all in for $1000 (installation, delivery, haul) and the part for $108. PRICE GOUGING AT ITS FINEST!!! Their quote was not even in the ballpark of what was rational. I understand a business has to make a margin somehow but that is sheer DAYLIGHT ROBBERY.

Not wanting to leave my tenant without hot water, I called Sears repair (my Water Heater is a Kenmore i.e. the Sears brand), begged for same day service which I was able to secure and the next text I received from my tenant was the part was replaced and the water heater was again operational). Total Cost: $181, parts and labor.

What Michael and Son attempted to do to me today was so deviously underhanded, it was disgusting. If I didn't have the experience of the initial purchase of the Water Heater, they would have happily stolen $650 from me. Shame on them.

My advice to anyone using them is know what the repair should cost before agreeing to the service. I lost $30 for the visit but a lesson learned.

Thank you for reading.

R B.

11/27/2011

I cannot say that their service was bad. They arrived on time...however
I would recommend having an idea of how much the project should cost before receiving their quote. Once they gave me an estimate of a job, I did not go with them because the price seemed really high. Turns out their quote was 4 times the average cost...I found 2 other companies that were 4 times less!

Bottom Line...
Unless it is an emergency, make sure you compare this company with others!

Sheila W.

1/14/2016

We have had a maintenance agreement with Michael and Son for several years now, and have been very satisfied with their work. They installed an entire HVAC system, including a steam humidifier, last year. The humidifier wasn't working, and the technicians who came today were very courteous and thorough. They had to order a part, so the work (which is under warranty) wasn't completed, but I'm confident that it will be done as soon as possible.

Shannon P.

02/03/2015 12:00:00 SA

Way too expensive!! We recently had toilet issues and called for service. They provided a complete toilet rebuild which basically consisted of replacing the plastic hardware in the tank that costs about $30 to purchase and charged $545.00 for it!! I'm waiting for them to show up on an investigative episode of Dateline.

Jenepher P.

12/17/2014

Michael & Son Services has really rejuvenated our house! With their help, we have updated several systems and achieved better energy efficiency economically. They are always punctual, respectful and accommodating. Their staff is knowlegable and efficient. I highly recommend Michael & Son!

Sue T.

4/14/2015

I have service contracts with Michael & Sons because i work with technicians I like and trust... Luis is an electrician and Nate is HVAC ~ both are professionals and extremely knowledgeable in their fields.

T K.

8/22/2011

We had plumbing work done.
Though I admit the service is professional. it is over priced. (later I asked others, the price was about half of what I paid.. go figure..)
Further He did not tell me ANYTHING even after he saw the situation. Don't they have the plan on how to tackle? Either they are not professional enough or they really do not know????
Find someone else. Go Yelp..:-)

Robert M.

5/14/2013

One star is far too generous for this company. They lie, cheat and steal, then try to upsell highly overpriced and unneeded accessories.

Last week I received a call from them asking if I wanted their special HVAC cleaning and serving for only $59.00. I agreed, and the technician showed up today, on time. Although polite, he smelled like a baby goat! I don't think he showered in several days. He went to work and when finished, he tried to sell me a new capacitor for my outside unit and a permanent filter. I asked him how the heater was, and he said he did not inspect it, as it is not included in the $59.00 charge.
I said they are advertising an HVAC System Check Up, and asked him what the H stood for in HVAC. He said this is only a seasonal checkup and he is not supposed to check anything but the AC unit.
This is a company that thrives on ripping off customers! BEWARE!, and if they call you, ask to be taken off of their calling list.

5/14/13
I received a call from M&S Customer Relations Manager this morning. He essentially wanted to turn this problem into a marketing situation by saying I should have bought a Service Contract! UNBELIEVABLE!!!

He also had the nerve to accuse me of slander (yes, his words) by saying the technician smelled bad. The identification of the technician was not divulged, so there can be NO slander! If you are a company sending representatives into peoples homes, you should understand that the representative is the personal contact of the company. If they are not of the highest quality in their job in all respects, the company has to take appropriate measures to ensure the problems are solved.

His biggest concern, however, was to ask me to edit or remove my post from this forum!

5/14/13
Later, I received a phone call from Mr. Elias Moussa, the manager of M&S, who was very apologetic, and expressed his desire to make the situation right (without an upsell). He apologized for the misunderstanding and promised to ensure future advertising would properly reflect their products and services. He offered to send a technician to complete the heating system check, which I declined. When asked what I wanted, I said to refund half of the cost as I felt only half of the job was done. He very generously offered to refund the entire $59.00. Mr. Moussa is an excellent representative. He is fair, honest and sincere.

Once the check is received, I will consider this case closed.

Christy J.

4/24/2018

Had a leaky toilet, dripping shower, and hot water valve problem. Plumber came out and listened to all I wanted done. He came again to do the repairs. However, he said he couldn't find anything wrong with the toilet, forgot to bring a part for the shower, and scarred my the floor when replacing the valve, plus left filthy hand prints all over the wall. He had to leave to get the shower part, and that took nearly 2 hours. When he finally finished installing, he left in a hurry because he was HUNGRY and hadn't had lunch. He left a box of tools and parts and trash on my porch. Many phone calls later that he'd come pick up the stuff in a couple of hours, he came several days later. In the meantime I was moving his heavy box of stuff out of the rain and weather. Another man came to look at the HVAC, but left a bunch of hoses and pipes hanging out. Now they want to come again (as I stupidly got a package for everything) to check the electrical. NO THANK YOU. I 've voiced these concerns to their callers and in emails, but they DO NOT CARE AT ALL. I ended up spending $100 for a local plumber to fix my toilet, and all it needed was for the tank to be tightened. Never will have them again.

Chris K.

12/19/2015

As a 30+ yr. Senior HVAC, and plumbing tech, I have seen a lot of different ways to operate a company. I have a absolute way of being straight and forward. I love the concept of m&s, however they do not provide the integrity that the module of great service was ( designed). The employee turn is very high. Some are licensed, but most are not. Yes , it cost monies to have the very best, however m&s just does not offer the best. Their training is more sales than technical. Make no mistake, every company needs sales, however just do it with class and integrity. M&s Has no Integrity.

Moe M.

12/17/2015

The serviceman was efficient and thorough . The cost of the service on the high side. But I needed this repaired ASAP. I could've saved $100 by going through my home warranty . But they were not available in a timely fashion .

Tracie G.

9/26/2012

Update: Michael & Sons saw my review and contacted me the very next morning to apologize. I appreciate that they were very concerned with my experience and although my plumbing issue has been taken care of (by another company) Michael & Sons has offered to come out *free of charge* to do a camera scope of my main line, which I've wanted to do for some time and which also costs between $300-$600. I give them an A+ on customer appreciation.

R D.

9/30/2011

We needed some sewer work done so we called around and got a lot of different estimates. Most of the companies were either too high or just didn't seem like they knew what they were talking about. We called Michael & Son after seeing advertisements at the Verizon center and on TV. The worker they sent came equipped with a camera that actually went underground and looked at the well. The other guys just showed up, poked around, and then gave us a huge estimate. The Michaels and sons guy showed us the exact problem (a root) and told us it would not cost nearly as much as the other guys. The other guys wanted to replace the whole system but the Michael & Son guy said it was not necessary. I will call Michael & Son again because they are honest and professional.

Jebaraj Josh D.

11/18/2015

Sorry to mention about this same Micheal & sons which I had 3 weeks ago I had taken home warranty for two houses with this company Micheal & sons . Because you pay for yearly warranty yo get spring and fall HVAC tuneup for for free so when the fall came I requested Mr Christopher a very good technician no need supervision he does to best of his ability so I requested Mr Christopher you whom I got they send Pham this guy can't bent doe do his job previously I requested please do not send this guy based upon my experience. You know what this company did they send that useless guy whom I said I do not want instead of Christopher. He came and got his sign from my children walked away, I called the company asked for their decision send a guy whom we thing not upto out satisfaction.
Again this company things customers opinion are not matter but you have pay premium price.
Unfortunately I am done with this fellows one of the substandard for market companies. Sad no more free money for sub standard service.

AJ D.

3/15/2011

I brought in another plumbing company that found and installed a set screw and tightened the handle. THAT IS ALL IT TOOK!!! The new company didn't charge me anything. Michael and Son was ready to order new parts, etc. BEWARE!!!!

Liz B.

10/10/2014 12:00:00 SA

This company is professional, polite and on time. We would highly recommend them and will be calling them again for future work.

Lincoln R.

11/02/2013 12:00:00 SA

This week my elderly Mom had 3 recessed lights installed along with an incandescent light above the kitchen sink. She is happy with the work and even though the job is not quite finished ( the correct size light fixtures had to be ordered ) she asked me to send a complementary email as requested by the serviceman. When I visited her later I found out that she also purchased 4 Kiddie wireless smoke detectors for $493. Wow ! Subsequently I reviewed the entire invoice and without going into too much detail have come to the conclusion that Michael & Sons Services are way too expensive for the 99%. Good work, courteous etc. but $123.25 for a smoke detector that costs around $45 and installs in minutes (no screws) ... ridiculous.

Minho K.

2/26/2018

MichaelandSon sold me their annual service package, $389 and visited my house for diagnostic test of HAVC system at the same day. I was told they covered two units under the package. But their service man came to ask $69 for one unit test because the package covered only one. Later, MichaelandSon admitted there shouldn't be any charge for two units test. In addition, the service man broke my basement unit while he tested it. Without explaining why my furnace didn't work any more, he asked to replace my system. Later, from the second opinion from another HVAC technician, I heard the furnace circuit had been burn down so that there was no way to try to fix it. So, I asked to cancel the service package to MichaelandSon and refund the fee(the service man lied for extra charge). It's been passed two weeks now. they still hold my money and mailed out the receipt and the invoice. One guy today called me he couldn't refund $69 which charged by mistake because I asked to cancel the service package. why do I want to keep the horrible service?

Kathleen W.

5/31/2016

This company is simply horrible. I had an appointment last week to have them check and repair my AC. When I didn't receive a call from dispatch telling me what time the tech would arrive I called for information. They had NO record of my appointment in their system. This made me livid because I stayed home from work to sit and wait all day in a hot apartment. Out of desperation I rescheduled. In the middle of rescheduling I was told I had to pick yet another date/time because the time he was in the middle of scheduling had been snapped up my someone else. WHAT?? What kind of scheduling system do they use? Feeling strapped I accepted yet another new date/time for service. My landlord was able to get someone out sooner to fix the AC issue. I called today to cancel my appointment. They weren't able to cancel the appointment because YET AGAIN there was no record of my appointment within their system. The excuse give - they just did a software update over the weekend? Really? What does that have to do with you losing an appointment I made a week ago? You didn't lose all your appointments. Just mine from a software upgrade? Was I really supposed to believe that excuse? I do not recommend using them because scheduling an appointment with them is far more difficult than any work you will ever need to have done one your heating and cooling units.

Tim A.

10/24/2015

Thanks so much to Ben for coming out to the house to look at my furnace. Not only was he a professional service provider, but went the extra mile to help me figure out the warranty and billing process. Use these folks, have your equipment inspected and this company will take care of you!!!

Rocquel B.

10/23/2013

Update: After initial review. M&S requested me to email them the issues. I did. This lead to 2 to 3 days of them constantly calling me throughout my workday about my review. Offered a refund of only $130 (for service that was about $400 over priced). Called back and said only if I would change the review. I stated once I receive the refund I would make changes. The next day I get a call stating I had to sign some documents in order to get the small refund. I told them I am done with the back and forth. So I get yet another call stating they really want to resolve this and up the refund to $150, I just need to sign the paperwork that they will be emailing me. I told them ok, email me the papers; I will have the attorney at my job look over them for me and we go from there. That was a week ago. NO EMAIL, NO CALLS, NO NOTHING. I am guessing when I said attorney look at papers, they no longer wanted to make me satisfied.

They try to convince you with all the charming talk that their are very competitive price wise and they offer the best. If this is the case, they shouldn't have to worry about a few complaints like mine. I went to 2 different companies without telling completely what happened to me and the total cost quoted was no more than $300. $700 (M&S) is competitive to $300... I think not.

10/26/13, 6:23AM - When it rains, it pours... Been up (on a Saturday) for the past 45 minutes because the HVAC issue that Michael and Son supposedly fixed and over charge me by over $400 2 weeks ago is not working again. So I have no heat and back at square 1 for $708.00

Gregory B.

01/07/2015 12:00:00 SA

I had a failed water heater that was 3.5 years old still under warranty. I asked on the phone to ensure they were able of servicing/working with the warranty on my RUUD, and they confirmed. The lady I dealt with on the phone was fast, prompt, and curious. They were able to get a technician out to me that same afternoon. He showed up on time, was curtious and clean. Confirmed it was bad and said he could take care of it, then they hit me with the bill. They wanted over $1,400 to replace a warrantied product! I thankfully got a second plumber in who was able to do the same work for $265. Save your money, go elsewhere!!

Rob T.

10/06/2014 12:00:00 SA

If you can't we can???? Maybe We can help me pay the price. Way overpriced and they did not fix the problem. Find another service company!!!!

Kim C.

06/07/2017 12:00:00 SA

When I first moved to the DC area, I used Michael & Son for all of my needs with my new house. However over the last few years I have grown extremely frustrated with Michael & Son and cannot recommend them. During each visit, the technicians spend more time trying to up sell me on services I do not actually need rather than doing the work. They are also incredibly pushy with their repeated phone calls pushing services that I do not want. The last straw for me and why I am writing this review is that I recently reached out to Michael & Son for quote on some handyman work at my house. I paid a fee for them to come out to my house for the quote. There were two separate projects that I asked to receive a quote on but when I received the quote I was surprised to see one quote for both projects. I called twice asking for an itemized breakdown of the quote by project and each time I was told I would receive it from the technician but was also told that grouping the projects together ensured I received a discount. Perhaps not surprising, I was not contacted and never received the breakdown of the projects cost or the explanation of the discount. I decided to take my business elsewhere. I suggest taking your business elsewhere too -- there are plenty of good handymen in the area that will give you a fair and honest price for the work that they do.

Jay M.

9/30/2015

I had Michael and Son come out to look at my AC unit in July because it didn't seem to be keeping the house cool. The technician told me that the coolant was low and that adding more would fix the problem. $300 plus later, he left and I hoped that I hadn't been ripped off. Flash forward to the end of September, and now my AC unit is icing up. I have another company come out, who found that the coolant was again low, and that the system has a leak. As it turns out, coolant levels only drop significantly if there is a leak, and adding coolant is a small temporary band-aid. In fact, reputable contractors should not add coolant without investigating the underlying cause. Thanks for nothing Michael and Son.

Danna C.

1/30/2018

I bought a very $$$ expensive heating and air conditioning unit. It malfunctioned in less than 2 years. I called last night to have a technician come out and lady told me it would be $160 for what should have been a FREE service call according to my contract. I called this morning and they gave me the run around all day, finally at around 9pm with temps at around 18 degrees outside, they say they have no tech available tonight and I will have to wait until tomorrow! I asked them what would prevent them from never coming and was assured that wouldn't happen, but it did happen , it happened today. A huge waste of a a day! AT around 5-6pm when I called the dispatch lady said the technician she was sending had told her a :gentleman called and canceled the appointment! Also Ashley Barnes, a manager at the call center told us if we try to get another tech from a different company to come out and fix it tonight , so our pipes won't freeze, it will void our warranty!!! I was told by a FB group this is false and that any tech qualified to work on that brand by the manufacturer will work. I have found several companies willing to come out tonight and fix it but am afraid to hire them as it may cancle my warranty with Michael & Son. Shady! I posted on a local FB group about my issues and received an avalanche of nightmare stories about the low quality technicians employed by this company and all the scams they like to run, especially on elderly folks. They should spend less on advertising and more on better quality phone and tech help. One lady today accused me of yelling at her and when I spoke in a more modulated tone she accused me of being condescending! Really M&S , now you train your phone staff to be verbally abusive to customers? I would never use this company again and regret being overcharged for the heating /air unit they installed that is malfunctioning so soon after being installed.

Ellen W.

10/10/2014 12:00:00 SA

I have been having issues with my bathtub drain for a while and haven't been able to fix it myself. I didn't want to have to call a plumbing company because of the expense and the hassle but I realized I had to. After looking around online, it seemed like Michael & Son was reputable so I called them. I could not be more happy with the service they provided. They came promptly, made sure the timeframe worked for me and in every way provided professional service. Paul Parmeter was the service professional who came and he immediately figured out what the problem was and advised me about what to do in the future to try to avoid the problem. I was bracing myself for the cost but to my great relief not only was it reasonable but seemed like less than I've paid in the past for similar issues. I feel better now that I know there's a company out there who will give good and well-priced service and that I don't have to try to fix it myself for a long time and suffer with it before I break down and call somebody! Michael & Son saved the say for me.

Cheryl G.

9/19/2015

Update: after multiple calls to Michael and Sons and being told sorry, it's a holiday we did get a call back on the weekend. They offered us a small amount in a refund or we could place the huge amount money we spent ($399) for 10 mins of labor and a $29 part for our AC- on a service contract with them. Are you kidding me? We obviously don't want to do business with them .. Why would we want to enter into a contract with them? After that initial call we have heard NOTHING. They were suppose to follow up and send an email with a better resolution (our idea so we could get it in writing for the record). Still waiting. I wish we could give no stars or even negative stars. We will continue to post updates on all social media until we are treated like valued customers and they resolve our issue. Do not use this company.

Beware- This company has huge markups on inexpensive parts. We called them for an ac repair - and chose them because we felt confident in their name and supposed reputation. Less than 10 mins after the tech opened the unit it was determined that the capacitor was the issue and needed to be replaced. The cost for this part was quoted $310 + $89 labor. It took another 15 mins (being generous with these estimates). Because we trusted them we accepted this quote. We arrived home and looked up the exact piece and found the part for .... Get this.... $29.95 WITH A 5 YEAR WARRANTY. Michael and Sons' answering service has told us so far on call #1- the manager isn't here and there isn't anything we can do about it and call #2 sorry no managers are in today- they will call next week. Michael and Sons- you should be ashamed taking advantage of customers who trust your reliable name. This will not end here.

Jason P.

03/03/2018 12:00:00 SA

RIPOFF ARTISTS- They were only interested in upselling from the first minute they entered my house. Recommending every product and service known to man, that had ZERO to do with my initial need. I only needed three outlets relocated but was shown two options that cost $1700 and $2000 that included a gold or silver package full of warranties, surge protectors and many other bs charges for things I do not want or need. I laughed and passed his laptop back to him after reading. ONLY NEED THE THREE OUTLETS RELOCATED. This company is looking for suckers, and are not interested in just doing the job people request. To top it off, after I immediately said I was not interested in these two scam pricing options, they charged me $69 fee for a diagnostic fee. Fine, just leave scammers. DO NOT WASTE YOUR TIME USING THIS COMPANY UNLESS YOU ENJOY BEING TAKEN TO THE CLEANERS. I wish I could upload the email of services they recommended and prices so you can see for yourself.

Michelle B.

7/26/2016

They installed a new air conditioning system a couple years ago. We had them come out and do a Spring check up on the unit. About a month later the first day it was hot, the air conditioning system did not work. Someone came out again and said there was a leak and a part would have to be replaced. They were able to charge the unit with coolant but it has a leak and subsequently lost cooling power. They said it would take around two months to get the part needed to permanently fix the unit. It has been over a month waiting for this part and the air conditioning is not working. Two months is too long to wait on a part. They said the part had to be fabricated by the manufacturer of something like that. It is unacceptable to wait two months. I wish the managers and owners at Michael and Sons had to wait two months before getting goods and services. What if they had to wait two months to get groceries or a root canal or wait two months to have their trash picked up or some other service? They failed to come anywhere close to meeting my expectations. Just a pile of excuses and poor service. They charge a lot of money but they don't deserve it.

E. H.

9/19/2016

Just horrible. Don't use the plumbing services as they could not show up on time if it killed them. Seriously, I called their dispatch 3 times and got 3 different answers and the last guy who answered could not have given 2 cents about how I was tired of waiting. I had a 2:00pm to 6:00pm window and when I called one time the lady was laughing on the phone. Seriously, she was laughing but not at me or my situation, which made it worse. She was holding a side conversation with her colleague and not paying attention to me. I finally got a call from dispatch and she left me a voicemail stating that he was on his way. After thirty minutes I called them back and spoke to the same lady who said he was just wrapping up.what a load of cheap she was shoveling out the door. In essence it was a string-along game and the plumber would not arrive until 8:15pm. That's more than 50% of their own window! Also, the lady thought it was ok because she said she left a message stating they should be late. Again, these folks are horrible and are a complete waste of time. DO YOURSELF A BIG FAVOR AND GO WITH ANOTHER PLUMBING COMPANY! They have no cares or concerns for you as a customer!!!! Just scrappy service!!!!

Michelle D.

5/28/2017

Their technician came in on a Thursday and looked at our WORKING system which just made a little noise, recommended changing a motor to get rid of the noise. He said he would order the part and call us Monday, I didn't hear from him I called the following Thursday only to have the girl that answered the phone tell me she would have the parts department call me right back. I waited several hours and called back and they tried to tell me I had to wait 24 hours for a call I told the young lady I was supposed to get a call since Monday. She finally came back and said we have the part when can we come...How long did you have the part and sit on it?????? the tech came out 3 hours before the scheduled time, he came in replaced the part then fiddled around and then the system wouldn't work anymore and he said we needed a new system....ARE you kidding me????????? you charge me 607.50 break my system and try to sell me a new system........you are thieves and will be reported to BBB!!!!!!!!!!!!!! You claim you will give me a refund Haven't seen it on my card yet, and I still don't have a working system, which when you walked into my home I had a working system. Michael & Son is a scam and they will try to rob you blind.........BEWARE!!!!!!!!!

D D.

01/04/2014 12:00:00 SA

Never do busines with this company. I made an appointment apx. 1 week in advance and they gave me a 4 hour windon on Saturday 04 January for the plumber to arrive. I was informed after a long telephone wait at 2:50pm when I still hadn't had anyone show up that my scheduled technichian was currently on another job, had one more before my job and that someone should be at my residence either by 4pm or just after.

At 2:51 their customer service rep called me back and offered to have someone at my house within one hour which would have barely squeezed someone into the 4 hour window that I was originally scheduled for. I didn't take them up on their offer.

I would give them zero stars if that was an option.

I canceled my appointment b/c:

- Poor customer service
- a 4 hour window on a weekend for an appointment scheduled in advance is excessive
- over scheduling their employees

Rob J.

02/11/2015 12:00:00 SA

We called the company to have someone look at our heat on a Friday. I pretty much told the service writer our blower motor was making noise and likely needed to be replaced. The tech shows up and pretty much said the same, plus replace the wheel, and capacitor. We paid $1632 to order and would arrive on Monday. I thought it was odd having to order a common part. Before the tech left on Friday, he said a fuse blew when putting it back together. He leaves and on Saturday, the blower is out. I called and the tech came back and then stated a wire came off the unit. The tech leaves on Saturday and two hours later, no blower. So, the family and I packed up and headed for a hotel. Sunday morning's temp was around 28 and I wasn't willing to stay in the house with the family with room temps around 55. Monday comes and the tech returns with the parts. I was then alerted the basket has a larger hole where the motor mounts and I needed a new basket. I then asked how much and was initially told $1500. I commented that's crazy and I am not paying that. The price came down to $450, and then $350. I stated that amount is still $350 too high. I looked at the basket and told the tech to affix a metal coin shaped piece on the inside and to drill a snall hole. This would allow the screw to mount and nothing else should be needed. The tech did just that and all was well. After our heat was restored, I went to inspect the area and noticed a light shining from the bottom inside of the furnace. I cut the power switch and slid off the doors. I found a shining flashlight and noticed the safety switch had tape on it. I removed the tape and placed the front doors back onto the unit. If I could give zero stars, I would. I felt as if we were simply being ripped off (considering how much the parts actually costs). Again, this review is only for HVAC service. We have had good luck with the company's plumbing services.

Update. I gave an OK based on the company reimbursing me for my hotel stay. I also received a coupon against future service.

Katya P.

3/24/2016

I should have read the reviews before calling this company. I had a terrible experience and wouldn't recommend them to anyone. My HVAC stopped working and I called these guys. They came to fix it and all seemed to be fine. However, immediately after that the breakers started tripping. First I thought it was a coincidence, but when the brand new breaker tripped again, it was obvious that it was caused by the work done on my HVAC. I called them and they sent another technician, and while he was testing the unit, one of springs in the electric panel broke, so my unit started operating on a half mode. And all he could say was that my system was too old and it could happen at any moment. So I ended up with HVAC unit which now needs to be replaced all together. And of course immediately after the technician's visit, I got a call from the company asking me when I would like to have an appointment set up to estimate the cost of a new HVAC! These guys are neither competent nor trustworthy. Don't even start with them, otherwise you will end up having to replace your HVAC and spend thousands of dollars!

Sam B.

10/08/2010 12:00:00 SA

Installed the wrong kind of thermostat for the unit I had, told me that the problems created by installation had to do with a malfunctioning HVAC, not the thermostat they just installed, and that I should call someone else since they didn't work with this kind of unit.

I did, the new person installed the right kind of thermostat and everything worked fine.

Getting a refund was a huge pain.

claudette j.

4/15/2011

NEVER, EVER deal with this company. Their technician installed a new hose in my kitchen sink. The next mornng I had a huge flood. It had leaked where the new hose was installed. They are refusing to take responsibility for all the damage to my home, which is major. They want to blame it on a faulty hose. So, they say it is not their responsibility. They at first began some restoration work and have now stopped because they don't want to pay for it. There is a lot of damage. If it is a faulty hose they should work with the manufacturer for some reimbursement.
They are horrible to deal with.

C P.

06/06/2011 12:00:00 SA

Horrible! We had someone come out to give us an estimate for some handy work. He never e-mailed a quote and told us it would cost $2,000 - $3,000 to fix a shower (hot/cold reversed water), which ended up being a simple $25 cartridge.

I would NEVER recommend them. Zero stars

Jan G.

9/20/2011

I have to agree with two things that others have said: 1. They are way overpriced (they quoted us a completely ridiculous price to replace our hot water heater), and 2. Their appointment scheduling is a complete joke. For our first appointment with the plumber, we were given a four hour window; then right before the end of the window they called to say he was running late. This is after my husband had scheduled the appointment for a Thursday evening, and somehow they changed it to Friday without telling us. The story they gave is that someone called them to have it changed to Friday. Well, it wasn't me and it wasn't my husband and both our kids are away at college. This was a complete fabrication or at best a mix-up with their scheduling.

We hadn't learned our lesson, and scheduled an appointment to have someone come out to give us an estimate on doing some trim work and insulation. My husband made an 8 a.m. appointment. At 8:20 when no one had called or showed up, he called and was told that we now had a window between 10 a.m. and noon. Whatever happened to our 8 a.m. appointment? We cancelled the appointment, and there was no apology from them. We're now done with them and are looking for someone else. Any suggestions??

Chuck R.

11/30/2011

Prompt, efficient, friendly, and respectful of my home, my dogs, and my HVAC! Used a Groupon certificate for furnace and duct cleaning and they did the work as if I was paying full price...and the beauty of it all ... no sales pitch at the end on what they could do for me. That's the kind of sales strategy I prefer. Do a great job and say good bye. You'll get my business again.

Dave R.

12/03/2011 12:00:00 SA

We've used their plumbing services before and were very pleased with the pricing and their customer service. Having said that, not so much when it came to getting an estimate on having our heat-pump fan replaced. I already knew what the problem was and what needed to be replaced and told the technician that came for the estimate. When we called to make the appointment we were quoted the usual $29 fee to make the house call; cool, I understand. After looking at the unit and having the guy tell me exactly what I had just told him (and not performing any diagnostics) he quoted me over $1000k to replace the fan motor. Then he gave me his best option which was to purchase an entire system for $5000. I opted for option E (none of the above) and purched the fan myself for $100 and installed it myself in less than 45 minutes. I was still charge $220 for house call. Buyer beware...

Kelly M.

6/20/2012

This is the second time we have used Michael and Sons, and both experiences were less than pleasant. The first time, they came right out, but they were WAY overpriced. They were here for all of 15 minutes and charged us $300.

This time, I asked for a price quote, but they don't have any pricing available over the phone. BS. They charged $29 to come out. When they got here, they quoted $349 to install a garbage disposal that I already owned. I said that I wasn't paying it. Then the technician said he'd waive the $29 and give me the 10% discount I could find in the phone book. I said I still wasn't paying. So we called his manager, who gave me a final price of $250. As I'd had another quote from a different company (over the phone!) for $200, I said yes. This was $20 more than I would have had to pay for the other company (after paying the $29 to M&S for gracing me with their presence), so I had them do it.

I will never call them again, and I do not recommend them at all.

All told, it took them 23 minutes to install the new garbage disposal. Not worth the $250. Ever.

Mary K.

12/06/2012 12:00:00 SA

My furnace was over 20 years old and needed to be replaced for safety reasons or otherwise condemned. I didn't know how I would be able to afford a new furnace at this time, but your company assisted me with financing and I purchased an affordable unit. On November 2, 2012, two installers came out with the new furnace.The men were professional and proved to be extremely competent.They removed the old furnace, installed the new one, and corrected duct work that was inaccurate in the original configuration.Thank you for the new gas furnace. Good job! We feel safer and don't have to worry about the heater going out this winter. I will definitely consider your company for future home maintenance and service needs.

Brandi A.

12/08/2012 12:00:00 SA

They are outrageously over priced, estimate 2-3 times what the normal cost would be. They should really be ashamed of themselves, they take advantage of many, many people. Their technicians are paid on commission, so the more they charge you the more they make.

I would MUCH rather give a fair price to a smaller company. PLEASE shop around.

Lisa E.

12/14/2012

Do not work with this company. After scheduling an appointment (and told their first available was over a month away), they dont show up! I called an hour before my appointment window was over to inquire as to where the technician was. I was told that my appointment was for 4-8pm (it actually was confirmed via email for 3-5 pm). The operator told me he needed to talk with a manager and I would get a call back within 15 minutes. Its now been over an hour and a half since the call and past my appointment window and I have yet to get a call.

Save yourself some time and money, dont bother making an appointment with this company- they wont keep it.

Frederick M.

03/04/2013 12:00:00 SA

Way overpriced, try to take advantage of those with low knowledge.

My girlfriend had a running toilet and after about 5 minutes of searching online and common sense I realized the problem was a simple seal on the flush valve. Not knowing much about the process, we called a plumber to be safe and chose Michael and Son (in Charlottesville) after some brief Googling (I wish we'd looked at Yelp!!).

The employee that came out took a few looks at the toilet and proceeded to quote $150 for a new part and hours worth of labor for approximately $500 total. He then told her that it might make new sense to just buy a whole new toilet, which he could provide for the low cost of $700 (!!!). While the employee was there, my girlfriend looked at the flush valve on the internet and found one at Lowe's for $8. She showed it to the gentlemen who stammered out a line about them using higher quality parts and having no control over the pricing.

We decided to go out to Lowe's, buy the part and attempt the installation ourselves (the Lowe's employees said it was very simple and a 5 minute process...).

A quick YouTube lesson and 10 minutes later and the problem was solved. The entire part didn't even need replacing - just the seal. Anyone with even a limited amount of knowledge would know this, and it was clear the Michael & Son employee was trying to take advantage of a new homeowner. I am doing everything I can to make sure others don't have this experience and lose their money to this company.

Randy W.

3/20/2013

In a world quick to complain, I am here to sing some praises. Here's how you turn what would have been a 4 star rating into 5: Take ownership of an oversight by a tech and make it right. I recently had my dryer properly vented to the outside by Michael & Son. They were punctual, friendly and professional. They forgot one small detail and when I brought it to their attention, they made it right with a smile. Thanks in particular to Vance for going the extra mile and in turn securing my patronage for future projects!

Doni C.

3/29/2013

When we called to have Michael and Sons hang a chandelier in our 2-story foyer, we were happy that they could get to us within a couple of days. Our appointment was for Sunday, but there was no premium charge. Good job!

What wasn't so good was the 4-hour window they gave us (2-6 p.m.), and the fact that they even missed that. At about 5 p.m., we called for the technician's whereabouts and were told he was stuck on another job (a call telling us would've been nice). It would be more like 7 p.m., the dispatcher said. They missed that, too. The technicians arrived at about 8:30 p.m. It was about 10:30 when they finished! Really, guys? 10:30? Our leisurely Sunday evening was shot.

That said, the electricians were excellent: they were professional, apologized for the lateness, and did a great job (even puttying nail holes in the ceiling medallion left by the previous installer). The chandelier is perfectly hung and looks gorgeous.

All in all, only 3 stars because of the scheduling SNAFUs. We'll try them again, but if we have the same scheduling experience, we're looking elsewhere.

Mazie E.

1/13/2015

When I called for the appointment I specifically emphasized that I needed repair on an ELECTRIC tankless water heater. I waited four days for the appointment. When the repair guy finally came at 6 PM he said the company does not repair electric units!

David F.

11/06/2014 12:00:00 SA

Went thru Lowes in Gainesville, VA to have Michael and Sons install a gas hot water heater. Company was on time and plumber answered all my questions. Insulation went well and no problems. They did charge me for a gas shut off value which wasn't included in the original estimate.

Jeff A.

7/27/2015

Had an emergency at my Commercial building Friday July 24th with a brokern water main into the office. Keep in mind, this is a 18,000 sf commercial office with approximately 35 employees. Called this company at approximately 6:30 a.m.because they were one of a few that offer 24/7 EMERGENCY service. I would constitute this as a true emergency and even offered to pay the after hours emergency rates although it was regular business hours. Called that afternoon to check the status and was told they were very busy and didn't know when they would be able to get a tech out. Building closes at 5:00 p.m. so then tried to see if i could get 1st appointment for Monday. Was told they could give me a window of 8:00 a.m. to 12:00. At this point...not really sure what they consider an EMERGENCY! Cancelled the appointment and gave them an earfull about the poor response. 35 employees weren't happy having to walk to local hotels and restaurants to use the facilities. Ended up contacting Select Services in Alexandria. Was told that they could be here at 8:30 on Monday and sure enough, they were here at 8:00 a.m. and problem resolved. Would never recommend Michael & Sons.

Update - I updated their rating to three star because the Customer Service Manager actually reached out to me this morning to discuss the situation. I think he was sincere in his apology for his staff not recognizing the severity of the situation and promised to make changes such that others don't experience a similar situation. Also offered to do a free analysis of the entire plumbing system at no cost and 10% discount on any needed repairs. At least they tried to make things right but unfortunately repair has already been done.

Jay W.

10/21/2014

Had my mainline cleaned as an emergency on a Sunday. We were put on a call list as a priority because the waste water was flooding our basement. Clog was found and opened to our satisfaction. The tech's Chris and Kevin were very professional, leaving no mess. After a follow-up call to customer service with Vance Shepard to inquire about the need for video service of our 50+ year old outside drain, tech Wylace Liggon (extremely knowable) returned the next day & found the pipe would need replacement soon. My take-away about Michael & Son's is they employ excellent employees who are professional. Their customer service manager Mr. Shepard took care of my concern's in a fair and prudent manor. Thank You!

Sean P.

6/26/2015

I recently had Brent Mullins from Michael & Sons out for a troubleshooting call and he was very knowledgeable and professional during his service. I figured the issue out and corrected the wiring problem promplty. I would recommend them for any electrical needs.

Kevin B.

9/25/2013

Took 4 visits to correctly diagnose and repair the problem with my AC unit. First technician that was sent seemed inexperienced and more concerned with selling additional services than fixing the problem. Technicians arrived late in appointment windows. Supervisors were not very responsive.Would not recommend.

***make that 5 visits. Found a problem after the tech. left that required another visit and more of my time.

T F.

12/12/2014 12:00:00 SA

Terrible treatment!! I contacted MS for installing a nest thermostat for a heat pump system. The technician took 4 hours to attempt to install the nest and check our system. He said we needed a $1,500 valve replacement to repair our system and then his office said we needed a whole new system installed for$ 6,000-$10,000 and would not perform the valve replacement!! We got a second opinion and fixed the problem for $180,. MS showed us they are only trying to sell you on high cost replacement systems!

C M.

05/07/2019 12:00:00 SA

don't ever go to the michael and sons location in virginia. they are very dishonest people having dishonest salesman with very dishonest workers like robert who was supposed to help us with our newly installed ac/heater. they ripped us off big time and charged us for triple the amount jacked up price with promises that included supposedly carpentry getting a lined hose that was added to the top of the price for humidifier output. but instead, we did not get that after we were told and signed to have our new ac/heater installed. we called them to check on our system since it needed maintenance only but instead we ended buying a new one from them which was a rip off price. the installers installed every wrong for the filter to go in and out of the filter case and on top of that the problem started exactly same day that there was a problem with noise. three days after and then a week and then weeks to months. our ac/heater was making loud sound and finally shut off and of course we called m & s to help out with the problem. just imagine to out surprise, we were told that we should have a line that humidifier output should be present which of course the salesman greg said was not included. they sent another person after that robert person said we need to have a person we should hire to do the carpentry to have a line go through our ceiling be installed which can cost us robert said about $1,000 - $1,500 which was supposed to be included in the $11,000 with discount greg said down to $9,000 for a med size new furnace. make sure no one believe any of what these people says especially the salesman greg and technician robert. they will try to make you believe as if they care but always have an agenda to rip you more. useless place to go to and no one cares for the customers who are good enough to get their business going.

L. H.

05/05/2015 12:00:00 SA

Horrible, waited all day and they never showed, lost a day of leave and still have a blocked drain. Unforgivable.

Jill M.

8/24/2014

To say the least I'm disappointed. I called to schedule an appt on Thursday and I was told the plumber would be at my house Sun noon to 4pm. I called around 2:30 because we had a family member rushed to the hospital in the morning and I needed to get back to the hospital. I was told I was next on the list. Around 430 pm the office called me and said he was running late. I again said I need to get back to the hospital. Around 5pm I received a call from Kenny that he was headed to me and would arrive around 6 to 630. I told him forget it. This company wasted my day. Bottom line if he was caught on. Big job they should of told me at 230. Thanks for ruining my day! I won't use them ever again Nd suggest you don't either unless you can just sit home all day waiting

Rich M.

4/18/2015

Paul B. came to our house last weekend and was very polite, respectful, and thorough in troubleshooting our two independent electrical problems caused by two separate electricians. He was able to accomplish them with a great attitude and friendly to all members of our household. His company was also able to separate the work onto two tickets so we could be reimbursed by an arbitration unit for the previously rendered unsatisfactory work -- something not normal for Michael & Son. We used Paul to quote some more work and did not pressure us to make a decision.

Michael V.

07/09/2014 12:00:00 SA

I had an ongoing issue with my shower that took four visits from Michael & Son plumbers over the span of over a year, only to have Michael & Son claim that nothing can be done but to replace the shower. Each time the plumber left stating, We will look into it and get back to you. Every time months would go by without an follow up. I then had to call Michael & Son to ask for an update and they would claim they are not certain what the problem was, so they sent out another plumber who would continue the cycle of promising to follow up on parts and then fail to do so. Ultimately, Michael & Son claimed that the part I needed was discontinued and I needed a new shower. I called the manufacturer that day and, within the hour, the manufacturer sent me the part I needed in the mail. Had I listened to Michael & Son, I would have spent thousands of dollars re-doing my shower for a part that cost me nothing.

Jason M.

06/05/2010 12:00:00 SA

We are completely dissatisfied with the service from Michael and Son since the first time we decided to hire them. What was supposed to be a one time repair of our electric heater during winter turned into repeated visits where the heating bill increased tremendously after their 'repair', requiring repeated appointments which still hasn't fixed our heater. It would have been nice had they fixed what we initially hired them to do, but after several months and a ridiculous bill we're done with their 'service contract'.

These guys must work on commission since they are always trying to sell something extra during their visits. In my opinion the service guy Ricardo took our money and ran, don't let this guy work in your home because his 'repairs' always require additional visits until you figure it out.

C M C.

6/17/2010

I originally hired this company to fixed a major leak under the kitchen sink. Upon diagnosis they informed me that the faucet (5 years old) was leaking and broken. A new faucet was installed. The price was a bit rediculous at $640 but I sucked it up because they were prompt, clean and efficient. HOWEVER.... the installed faucet had a strange click when moving the arm, which they did point out and offered to replace if we were not satisfied. I was instructed to put down newspaper to see if there were additional leaks. Well, boy were there leaks. They completely missed the boat on fixing the main cause of the original problem (a broken airgap), which I HAD TO DIAGNOSE FOR THEM.

The SATISFACTION GUARANTEE IS A JOKE (don't pay the extra costs because they say this in the glossy brochures). I called them back for the replacement faucet. They then informed me that it would be another $350 to repair the airgap. I could have fixed the original faucet with a few washers is what I learned. This company is your typical jerk you around rip-off with Plumbing Services. On top of this, they were NOT prompt and did not call to say they would be late (after waiting 5 hours). I gave them 2 stars because they are very nice and will do the work you request (albeit piecemeal to jack up the total cost). Will never use again.

Corey B.

6/14/2011

Rip Off!

For starter wow are these guys over priced. I was having problems getting my hot water working in both of my showers. It turned out the Valve body's needed to be replaced in both showers, Luckily the guy did have the parts on hand to complete the job. But in the end I ended up paying $700 for $90 worth of parts and roughly 2hrs of labor and thats stretching it. He was supposed to charge even more according to his book, but told me he was giving me a break. Well anyway I got hosed using these guys. Can I take a hot shower again yes, but boy did I pay for it! Unless you thoroughly enjoy overpaying for things find Someone else. Oh and it took them three days to finally come to my house, and no they did not call and apologize.

Zero Stars, infact negative stars

deborah p.

10/28/2011

I am still seething by the outrageous fees of $1258.78 which they stated on the job order it was a discount.
It was broken down like this:
1. Service charge: $29.00 discount: $0
2. Replace customer supplied lavy facet: Standard cost: $256.09 discount: 230.49
3. Replace customer supplied kitchen sink facet: Standard cost: $286.50 discount: $257.85
4. Snake kitchen sink drain line: Standard cost: $293.22 discount: $263.90
5. Remove dishwasher and reconnect: Standard cost: $393.97 discount: $354.58
Now here is the catch I would only get this discount if and only if I paid $128.00 for the Home care agreement.

Michael and Son really took advantage of my husband that was sick at home. When I got home from work I made several calls to Michael and Son and express my outrage. I even met with them I in there office in Alexandria to express how outrage I was with the Bill of $1258.78. And to note the managers office was bigger then my kitchen. He agreed to give me half of my money back. It has been 10 months and I am still seething.

Austin K.

12/17/2012

I invited Michael and Son to my home to provide me with a HVAC maintenance. I give them great marks for being cordial over the phone and for showing up within the agreed upon time frame. The gentleman I spoke with informed me that HVAC maintenance would cost $69 and I agreed.

When the HVAC maintenance guy showed up he was polite and cordial. But what was supposed to be a $69 maintenance job morphed into $89 diagnostic endeavor. From $89 diagnostic, it was about to turn into $275 leak search.

As a customer, I feel like the technician was upselling and trying to get me to agree to additional services for additional money. At this time, I do not feel comfortable contacting Michael and Son to perform additional work on my home.

Matt B.

2/28/2013

Came out because our heat was out, and tried to convince my mother-in-law (I was out of town) that we needed a new thermostat for $425. This was on top of the $170 for the house call. I told the guy he was crazy, and that was far too much for a $50 thermostat. When I got home and looked at the thermostat, the first thing I did was to change the two AAA batteries. Guess what the thermostat worked just fine after that. Their technician was trying to charge me $425 when all I needed was two new AAA batteries.

I would avoid them at all cost. The ripoffs they tried on me should be criminal

Barbra M.

4/27/2013

I asked Lowes to install a garbage disposal and the contractor they sent was from Michael and Son. The only good thing I have to say is that they arrived on time. After that it took them over 3 hours to install the garbage disposal and less than a week later it was leaking. The technician was clearly not experienced and the quality of work was poor. And now I'm having to jump through hoops to try and get them to repair the work that should have been done correctly in the first place. Customer service keeps giving me the run around, but they've made it clear that they won't be back to fix this anytime soon. So until then I'm stuck without a kitchen sink.

This is one company that is best avoided.

Ann Y.

8/15/2014

We had some issues with a central AC install by Michael and Sons, and the company stood behind its work and fixed the problem. Phil, Angel and Kevin showed up on time and went beyond the call of duty by fixing several other, non AC issues they noticed during the repair process.

Tester Y.

03/02/2015 12:00:00 SA

First and last time I'll be using this Company to do any work in my Home. Other Day My Heater Just Stopped working. I usually do work myself and after accessing what could be the Problem. I Found out that my Heater Reducer Motor is bad and need a replacement. I called a local Appliance Parts Store and they carried the parts for around $250 Dollars. I don't have any experience with HVAC so Decided to call the Pros Michael and Son and made an Appointment. A Tech called me to let me know he was on his way but I was still at work. I told him that My Wife will let you in and I told him that my Inducer Motor was bad and needed replacement. I got home a little after 10 min after his arrival to see him taking a pipe out to check for Birds as he stats that sometime objects gets in the pipes and will cause the heater to stop working. this looks like it took a minute to open as its held with one screw and a twist to open. He Than said your right its the Inducer motor that is Bad. No shit!! I told you that i knew what the problem was and now his charging me for a Diagnostic Test for $89?? A job that you should have not done and took you a minute or less for $89? as for the Parts He needs to place an Order and will be in the next day for $600 and $180 Labor. next time i will use a small locally owned company that is more Honest and reasonable.

Joni M.

02/04/2014 12:00:00 SA

My husband was charged almost $2200 to fish a cable TV hookup to an upstairs bedroom - a job that took 3 hours. Not only was this grossly overcharging, the technician didn't extend the professional courtesy of advising that there are less expensive ways to accomplish the goal. I couldn't believe it when I heard what the bill was - and needless to say, I wouldn't have had the work done if I'd known they'd charge over $2k. Will never use this company again!

Joe M.

3/16/2013

Way, way overpriced, incredible rip-off, sloppy work. My heater broke, needed minor repair and replacement of a small part pertaining to the pilot light (a coupler?) and another small part. The repair guy had to call someone else for advice on how to do the work. A day later, the heat went off. Another guy came out, fixed the problem. The next day the heat went off again. The original guy showed up after I told the company not to send him. A wire had come loose. Fixed it. Overall, I was not impressed - to the tune of $1,500. I plan to investigate the costs of the minor parts and other company's hourly rates. When I received a follow-up call, I complained about having paid roughly $700 an hour for the work. I will report back on what this should have cost. Will get estimates of the work elsewhere. Usually I check Yelp and Washington Checkbook on vendors. I deeply regret I did not do my usual homework - and paid for it so dearly.

Angie D.

11/06/2014 12:00:00 SA

I went through Lowes to have a hot water heater installed in my home. I started this process a week ago. M&S inspector came to my house on Tuesday morning. He told me he would be giving the information he collected that evening. It is now Thursday morning. I called M&S and was told the manager is off today and Friday, So, the earliest that it could possibly be sent would be Monday. After she said she would look for the paper work (if she could find it) she could see about sending it out to Lowes. I can not believe that they do not have a central filing system and if one person takes off then that means nothing can be done. It took myself and my daughter getting nasty with people over the phone in order to have something done about. I hope this is my last time have to deal with them. I feel as though if one person takes off then nothing can be accomplished and if they can't keep up with paper work then how can they be organized to put in a hot water heater.

Paul B.

06/07/2017 12:00:00 SA

DO NOT INVITE THESE CRIMINALS INTO YOUR HOME! I fell for the precision AC tune up ad on the radio. Technician was courteous and polite, but that only serves for you to let your guard down. My AC worked prior to this service. Technician said my unit needed to be replaced, offered to have his manager come out (same evening) give me a 2nd opinion. I declined. After having the unit serviced, the unit wasn't blowing out any air. Neighbor gave me info for another HVAC company, their technician came out I explained the situation, and after checking the system he informed me that THE WIRES TO THE CAPACITOR FOR THE INDOOR MOTOR WERE DISCONNECTED! Once they were reconnected, system is running as it had before Michael and Son sabotaged it. I contacted them, they offered to have a senior tech come and test for a leak free of charge. So, they novice got caught and now I get the privilege of a Senior Tech. No thanks, my AC is working well.

John S.

07/04/2014 12:00:00 SA

I have an emergency and needed a plumber right away. The phone rep insisted on filling out customer information before providing availability. After spending five minutes of wasting time, he said there is no availability. What a crook!

Denise H.

07/02/2014 12:00:00 SA

What a disappointment.. This so call family business is terrible... We called Michael and Son and was told by a Telephone Representative the cost for service. When the technicians arrived at my home they told me that the cost was $29.00 for service call. They arrived at 12:00pm and went to my deck to check on the light panel. At 12:05 he flipped the outside surge box and the lights came on. Then he passed over to me his tablet to sign for the service and charged me $200.00. I screamed and said for 10 minutes you charged That MUCH!.. I gave him the check and wrote Rip offon the memo line.... Two weeks later they sent a sucker Thank you card... This company started an expensive marketing campaign, and I thought they were a credible company but was I wrong,,, They are making there customers pay for their expensive TV ads.... I will never and I mean never call them again.. I called their Customer Care Division with no good results... They said they would check out the complaint.... ... ..One month later, Michael and Sons never called me back.,

Andrea G.

1/17/2017

We called Michael & Sons on Friday afternoon to schedule them to come to our home to clean the ducts. We had just finished a renovation and knew that it needed to be done. We were scheduled for a Tuesday appointment between 10-2 (Monday was a holiday). They called the number we provided and indicated that they would arrive within the next 30 minutes. The two technicians arrived and asked a few questions - looked at the system. I will admit that I wasn't too clear on what was being done as my husband had made the arrangements. The technical, Timothy, was happy to talk to my husband on the phone and got the answers he was looking for. Kevin explained the process, asked if I had any additional questions and started the job. They were very courteous during the job and made sure that I was clear on what they were doing. They cleaned up very thoroughly after they were done and left no signs that they had even been working in the house. The price was just as quoted on the phone - no surprises. I would recommend Michael & Sons and will use them for any future repairs or service. Both of the technicians who came to my home today were professional and friendly :-)

Butch W.

5/21/2015

Way over priced! I needed a 20 foot section of sewage pipe replaced and they quoted me 42,000. That's right! 42K. Luckily, I got another quote and had the job done for 6,500. I feel sorry for the suckers that use them.

Duane S.

6/19/2014

Michael and Sons was quick to get in touch with me following my earlier post. They sent another technician out who called ahead, was prompt, and explained the different options for replacing my AC unit. He was friendly and civil. Their quote was pricey (around $2k more than a couple competitors).

Ed K.

12/22/2014

Had issue with mold on my bathroom ceiling. I called Michael and Son. Thomas did a great job, was very polite, punctual, quick, thorough, tidy and explained everything to me so I didn't have any question unanswered. I feel this was taken care of in a very professional way.

A P.

04/07/2014 12:00:00 SA

They refused to give an estimate over the phone (not even a price range), when all other companies I called were able to do so. Was told the technician could come out to give a no obligation estimate; after more questions I learned that there was in fact an obligation: $30 for the estimate. They might do a good job, but I'll never know. I don't do business with companies that can't provide pricing information without coming to your house and charging you a fee... it's way to force business on you because you've already made the $30 investment.

Margo B.

01/09/2014 12:00:00 SA

I have used M&S's for a few different small projects around my house. They installed a new water heater and most recently they cleaned my duct work and made sure all ducts were properly connected. I know that quite a few people have indicated that they are rather high priced and I agree but the service they provide is outstanding. From making the appointment to the service of their employees, they were very accomodating. Any responsible homeowner should always get three quotes if they have any question in their mind that they are being raked over the coals, by any company. They called me when they were about 30 minutes out so I could go home to meet them, etc. The only issue I had was that I was quoted $395 for the duct cleaning and when the technician completed the service he gave me an invoice for $465. I told him I was quoted a different price and he had no problem adjusting the invoice without confirming. This tells me two things............that the office didn't relay to him what the cost would be and he could have gotten $465 had I not spoken up. From a customer standpoint (especially a female homeowner) this made it seem as if they just dream up the prices after the work is done. Technicians need to know exactly what the cost of the service will be so that he/she and the homeowner are on the same page.

I do have another small project coming up but I will reach out for a few quotes before deciding on any service provider.

Jeff G.

12/13/2014

Since the installation, the interior thermostat broke and a wire came loose in the exterior unit. A repair was needed for both which was covered.

Steve P.

05/05/2014 12:00:00 SA

I needed a Hot H2O tank, the service tech was able to work things out where it met with satisfactory results.

Debbie L.

11/18/2016

This is the worst company. I called Michael and son to come out to service my furnace because they had a special for s$69.00. The technician came out and first was saying that I did not have the water unit hook up to the furnace and if the it leaks it could cause a flood. I told him that the only thing I wanted done was cover under the $69.00. He proceeded to open the front of the furnace and said the furnace was working fine. But proceeded to disconnect wires and said that the gas value wasn't working properly and ask me what I wanted to do. I told him I'm only paying for the special anything else would have to be done at another time I only had money for the special. He went to get his phone and ipad out of his van and nether was his phone or ipad charged. As me did I have a charger and I sad no. He charged his ipad which took 30 minutes. At this time he had already been at my house for two hours. After his ipad charged he told me my bill would be $89.00 be cause he had to diagnose what was wrong with furnace which was $20.00 more. I only called Michael & Son because they had the special. I will never use this company again they are a rip-off. If I had know they were going to change me $89.00 I would have went with Dick's the company I normally deal with.

Michaela P.

11/14/2014

I have recently used this company to replace my old furnace. Jermaine, the comfort engineer, was great. He was professional, polite and arrived on time. He took the time to explain all the options and he gave what we thought was a fair quote. Also, Elvis and Favian, the technicians, were excellent! They arrived on time and worked hard for many hours to complete the project. They were very careful not to damage anything in the house and they covered all the areas that might have been affected. This company does excellent quality work and cares about its employees and customers, which I really appreciate. They might be a little pricey, but I think it is definitely worth it, considering the excellent quality of the services. I highly recommend them and will definitely choose them again in the future.

Lauren S.

12/03/2013 12:00:00 SA

Literally inflated the quote for an HVAC install right in front of my eyes. Added $700 to cap off an air vent... $475 for an install package. Then subtracts $500 as a discount. A discount isn't a discount after you mark up the price an additional $1000.

Vick T.

8/27/2013

1. Their prices are reasonable (in terms of estimate and repairs); 2. They honor coupons; 3. They show up on time; 4. The technicians are polite and very careful to avoid dirtying your home; 5. They're happy to explain what they're doing while they do it; and 6. Their customer service personnel speak English!!

Sona B.

5/26/2013

I was stuck during Memorial weekend with a broken water heater, 25 people in the house, and 170 people coming for a graduation party. Thanks to Michael and Sons for coming over and fixing everything. Especially appreciate James Mabie for being super wonderful person and arranging everything on short notice. I liked them so much I am switching over to them from Harvey Hottel. Love you guys and many thanks!

Mike T.

2/18/2015

.BE VERY VERY CAREFUL if you chose to call Michael and Sons...asked for a $69 / 21 point inspection and received an $89 bill because the Tech said he had to do a diagnosis....when I questioned the bill, he said an inspection is not a diagnosis....

Larry B.

10/16/2014

I had Michael & Sons come out to give me an estimate to replace some water damaged drywall under my bathroom cabinet. Two guys came out. I told them exactly what I wanted and they told me it would be $368.50. It was higher than I thought it should be but I wanted it done. They pulled out the bathroom cabinet and cut out the bad drywall. They tried to convince me there was excess moisture in the wall but their meter kept showing 0. When they were done removing the drywall they told me another person would be back tomorrow and give me a new quote to put the new drywall back. WTF, they told me the wold project was $368.50 and now they are telling me that was just to cut the old drywall out. I called to complain and the billing person told me sorry for the miscommunication but you still owe $368.50 even though the job is half done. Do not use this company.

Richard S.

10/06/2014 12:00:00 SA

Good work by a competent and personable repairman at an obscene price. I had two gas fireplaces serviced (cleaned pilot lights, freshening of fake embers, etc. Nice job, but it cost $423 for an hour and a half of work. Definition of the word gouge, in my opinion.

Andrew S.

5/16/2014

You should be ashamed... You sent a guy from Sierra Leone (nothing per se wrong with that) who flipped thru a plastic paged manual to figure out the simplest thing: the cost of a new inside mechanism for the toilet. His estimate: 315.00. I sent him on his way for 29 bucks... Then i hired Barry Plumbing... Beautiful 10 min job: 124.00. Hello? 3x as expensive? Shame.

Kira R.

08/12/2013 12:00:00 SA

I called Michael and Sons after I heard they were running a AC service/checkup specials. The technician was VERY friendly and nice, and I enjoyed him. What I did not enjoy was being charged $125 per pound of freeon. The following week I had a different company make a service call for a different AC unit I own, they charged $50 per pound. This means Michael and Sons charged me 2.5 times the price. That's highway robbery, and because I needed several pounds it cost me several hundred dollars. I will NEVER call them for anything ever again. My fault for not price checking, but it's appalling that they would try to charge that much more. I'm sick to think of the money I literally wasted. Don't call them. As pretty much every reviewer noted, their prices are WAY TOO HIGH.
Also, I had some scheduling difficulties that led to multiple confusions; in the end it was all resolved but I think this is just too big of a company to give good service and good prices.

Paul M.

7/27/2011

Came out and did general service, cleaning and inspection of my air condidtioning unit. A short time later the unit stopped cooling as well as it should have. Another technician came out and said that some end caps were not put back on tightly and it caused the unit to leak. Michael and Sons wanted to charge me $89 to come back out to look at the unit even though their technician was the one that caused it to leak. Talked to the manager at Michael and Sons and he would not stand behind their work. Very shady and would recommend using someone else.

Alex M.

09/02/2014 12:00:00 SA

We wanted a gas line to be run under a new patio, not a small project by any means. Michael and Sons tech never showed to 1st appointment, I took time off of work and missed valuable hours. He did come to the 2nd appointment and promised to write up an estimate within 3 days. We never received the estime. We called FIVE times throughout the next two weeks and were promised to get an estimate every time. Eventually we gave up and went with another company since our business is not wanted apparently. Oh and hey, our company used them and recommended them in the past due to being Real Estate agents, after talking to some of our past clients they all had similar issues of poor service...we no longer will be sending them ANY business.

Joshua B.

10/11/2012 12:00:00 SA

The one star is only for the politness of the people on the phone. Had a leak under my sink that needed fixing. I gave them a call around 11:00am and was pleased that they said they had time to come out between 2-6 that same day. Kinda long time window but understandable. So I waited....and waited, and waited. 5 minutes until 6 I gave them a call asking if someone would still be there, hopefully in the next 5 minutes. The person on the phone admitted it was going to be longer than expected but that the tech would call me at 6 and give me an ETA. 6:20...6:25 no call. At no point did anyone ever call me to say they would be late or not coming at all. Finally I called to say i guess no one is coming and they had the nerve to say well make sure you give us a call when you have time to wait again. .......Fail

Daniel N.

7/19/2010

Misleading service. Was quoted one price and not told about a number of fees that mysteriously were added when the workmen showed up and my wife was home alone. Customer service rep then hung up on me. Stay far, far away from these guys.

Cedric C.

8/24/2010

I have used Michael and Son on several occasions for estimates...each and every time their estimate was AT LEAST 30% higher. I have only used them once for work; a service call on an air conditioner. They showed up on time and the technician was polite and gave me an estimate for the repairs. The price was very high, but I needed the air conditioner repaired so I told them to go ahead and fix the unit. They repaired the unit, however several days later I called them back because the house was not cooling properly. The technician came out after hours for no additional fee, looked at the A/C unit and then told me the unit needed to be replaced for $5600! Well why didn't the previous technician tell me that before I spent $400 for unnecessary repairs? I checked around and once again other estimates are far lower than Michael and Son, the highest estimate beats them by $3000. I don't doubt the quality of their work, but the prices leave a lot to be desired.

Tim N.

07/09/2013 12:00:00 SA

This is a company that is only in the business for the sales. They have to make money for all of the advertising instead of relying on good workmanship and service to bring back customers. I only needed a pre-summer check up. When they were done, they told me that I had a leaky system that needed major parts replaced and also was 2 pounds low on freon. They had a handy sales printout ready for me with 3 new, very over priced, systems. Luckily, I always get a second opinion before spending huge amounts of money. Another HVAC company was nice enough to come out and take a look. My freon was full and my system was running perfectly, no leaks, no problems. I would NOT recommend this company to anyone.

Bill D.

08/07/2014 12:00:00 SA

There remains no resolution. My previous review and associated information regarding my experience stands.

Laura A.

11/22/2013

Why, oh why, didn't we look at yelp before calling this company? We didn't, and we paid. First, the quality of the work was fine. The price was ridiculous. We needed two outlets placed outside. I showed them the spots and asked for an estimate...about $370,not unreasonable. We also needed 3 outlet covers placed over outlets. I did not ask for a price because these are what? $2 at Home Depot. After an hour of work, I got the bill. It was $390 A PIECE. Those outlet covers- $174 because there was some work that had to be done to one cover (the work consisted of cutting a circle in the cover). When we called to complain, and after multiple calls, they offered us 10% off, a pittance, and a discount on the next job....as if they'll be a next time. I'm not THAT stupid. So, bottom line, if you like to burn money, use this company.

Gene K.

11/01/2010 12:00:00 SA

I'm with Rob O. and Daniel N. on this one. The single star is only because the customer service rep that set up the appointment was nice and polite. Just as in the before mentioned reviews I was duped into thinking that for $29 someone would come out to my house and at the very least let me know what they THOUGHT was going on with some electrical issues I was having. Instead, the service tech said that he could not tell me anything until we signed a service contract for a minimum of $149.00. Really?... So basically its gonna cost me ATLEAST $178 just for him to tell me what he thought ? Instead I GAVE him the $29 for coming over to let me know that somethings wrong... Thanks guy...

Jeff J.

4/22/2014

I just had a water heater installed by Michael and Sons. The plumber was very nice and seems to have been very good at his job. However, I ended up paying $1948 for the install of a gas hot water heater. I couldn't feel more stupid. If I had called Lowes, I could have had it installed for $1000 less. I had Michael and Sons repair an air conditioner for me approximately 14 months ago and liked the results. The technician that I had did a great job and sold me on a service plan. Using this positive experience, I blindly chose them to do the job for me again. Bad choice that I will not make again.

Kapil K.

7/22/2014

Called on Saturday to make an appointment for a water heater installation quote, scheduled the appointment at 8 am on Tuesday. No show at 8 am, didn't get a call until 8:20 saying they would be there in 20 minutes. Told him not to bother. Unacceptable service and a total waste of time.

Patrick W.

7/15/2014

Their prices are out of this world!!! Do your research before you call these guys and before you say yes to anything make sure you get the price first. Tech said I had a 60amp box and needed correct fuses since I had a 50amp and 30amp installed and been working fine for the last 5 years so I went to look after he departed expecting to see 60amp fuses and only seen 45amp. I also noticed after he left that the charge was $112 or $56 each for a fuse. After seval phone calls they agreed to return the fuses and my $112 and I went to home depot and got 2 fuses for a total of $12. In this day and age when money is tight, they should be up front with their prices.

Bryce O.

08/11/2012 12:00:00 SA

I'm not one to post reviews on Yelp, but I was stunned to see the bad things people have to say about Michael & Son. We've hired them for plumbing and electrical work, and they're always the first people we think to call when we have a problem. Perhaps different crews work in the suburbs, but every guy they've sent to our house in DC has been terrific. I worked service and repair jobs for years, so I'd like to think I'm a decent judge of contractors. For my money, these guys are the best.

R R.

05/01/2013 12:00:00 SA

Only interested in selling new fixtures. Arrogant and disrespectful workers. Extremely overpriced. Next time I will use an independent plumber.

Scott M.

9/28/2009

Ok work, but absurd cost. I hired the company to install a new over-the-range microwave oven. I was replacing a broken microwave with the exact same model. All that was required was unscrewing a few bolts, replacing the microwave and tightening the bolts. It took the techs 15 minutes. I was charged $285. I guess I should have done it myself.

Kate Y.

11/06/2014 12:00:00 SA

I have used Michael & Son on a couple of occasions for plumbing work. I do think they are a little pricey, but if you need the work done quickly they are great! And Shane is very professional and does a great job. Would definitely call them again.

Marianne Murphy M.

3/28/2014

I placed a review on this site, but when Michael & Sons contacted me, the review disappeared. I got no restitution and I think this company is a bunch of sleezeballs.

Brian W.

6/26/2014

Signed up years ago for a Home Management Contract. It paid off decades ago when I needed someone to look at a failing A/C unit on what seemed to be the hottest day of the year with in-laws coming to visit. Tech was there and fixed us within 1/2 hour. Needed a plumber evening of June 11th due to a leak and was told they would get to me in a 4 hour window the next day. Water shut off and now I am supposed to stay home from work? The contract promises to move you to the head of the line. Not fulfilled. $29/month for YEARS. Most irritating was how calm the supervisor stayed when telling me they wouldn't honor the contract. Committed to try to get someone to me that night, promised to get back to me within an hour. Called back 2+ hours later with the same nonsense. Again, maddeningly well trained. Don't contract with these people. They train their staff to get rid of you, not serve you.

Keith G.

3/16/2014

These guys are rip offs. I had an in-house water filter installed....I later found out the part was less than $75 and I got charged almost $800 (and it was a pretty simple job). I was out of town and my son was dealing with them...Will NEVER use these guys again...STAY AWAY

Joan B.

03/03/2015 12:00:00 SA

Called for a simple $69 inspection of heat pump and gas furnace. Tech called in a colleague to reinspect the furnace, which they promptly condemned and cut off. They said there was a crack in the heat exchanger which they showed me in a little mirror. It may look like a rust stain but it's really a crack was the story. They were required by law to cut off the heat - they were soooooo soooory to do so as we braced for another ice storm. Yeah well, instead of spending the $4000 - $5000 to install a new unit, I called another company for a 2nd opinion. That company's tech, a retired WSSC inspector, indicated that the rust stains were actually rust stains - there was no crack in my heat exchanger at all. I feel that this attempt to strong-arm me into buying an unneeded piece of very expensive equipment by leaving me for 4 days with no heat is unconscionable. What a crappy way to do business. If I could give ZERO stars I would.

Geoff Y.

07/07/2011 12:00:00 SA

Overpriced is not a strong enough word for this company. $3700 for a 50 gallon gas water heater? You can seriously try and explain why that is a good deal? Come on. I haggled them down to a grand since they were there. Be an educated consumer before calling this company. All their media advertisements have to get paid somehow.

Tina T.

8/14/2012

After my previous poor review here management contacted me and asked me to call them to resolve the problem. No thanks! I have gone with another contractor for HALF as much and am getting a top of the line Energy Star water heater. I also found that an HVAC cleaning that I paid $450 could have been done for $135. NEVER AGAIN!

Catherine H.

5/17/2014

I could not even get a technician to come out in a timely manner. My appointment which was between 12 and 4 quickly was pushed back to after 5. They did not even call to say they were running late, I had to call them. From my brief experience I see that they follow the other yelp reviews and they are not reliable. I would not use them again for anything.

Stan S.

5/15/2014

I am not going to tell you not to call Michael & Sons, but you will definitely want to read this before doing so and decide for yourself if this is a company you are comfortable doing business with.

In March, our heat suddenly stopped working. The furnace would come on, but no air came out of the vents. I call M&S to come out and take a look. A tech by the name of Chris R. is sent to our house; I have to work that day so my wife stays home. Probably my first mistake. After examining the unit, Chris tells my wife that the blower motor is locked up and needs to be replaced. Cost is $795. Chris recommends, however, that we replace the entire heating and air conditioning unit because the whole thing is shot. Cost is $9,600. When I hear the news, I am floored, as I don't have that kind of money just lying around. I decide to call Chris myself. I leave him a message which takes him a week to return. In the meantime, my wife and two small kids are freezing our asses off; one morning, it was 49 degrees when we woke up. Chris basically tells me my entire HVAC is fucked and needs to be replaced and that it would be a waste of money to replace the blower when I would have to replace the whole unit in a year anyway; he also said the price would go way up if I replaced it in the summer so I better do it now.

I had no reason not to believe Chris as he is the expert, but there was just something about his demeanor that reminded me of a used car salesman. I decided that before I was going to spend nearly $10K, I should call another company just to see if I could get a new system cheaper. I called Rod Miller Inc. and they sent out a tech by the name of Sack. We go down to my basement, he opens up the unit and gets the blower running in less than two minutes. WTF? I asked him what year was my unit as Chris had said it was a 1999 model - confusing since my house was built in 2004. Sack tells me that based on the serial numbers, the unit is a 2004 model. Chris had also pointed out that there was rust on the coils in the air conditioner and explained how awful this was. Sack told me that it was totally normal and was exactly what he would have expected to see; not a problem at all. When I told him that M&S said we needed a whole new system, Sack just laughed. He said my system actually looked pretty good given its age. The heat and air conditioning have worked great ever since Sack fixed it. Cost? $99. Which is less than $10,000 - a helluva lot less!

When I think how close I was to accepting Chris' recommendation and spending a shit load of money unnecessarily, it really pissed me off. I decided to call M&S to get an explanation for why Chris had tried to sell me a new system that I didn't need. I spoke to a young woman who was basically nice, but I think became a little impatient and finally asked what they could do for me. I said that for starters, you could return the $87 diagnostic fee as I felt I had just paid for someone to come to my house and try to totally rip me off. She responded by reminding me I had agreed to the fee when I set up the appointment. No shit, lady! I told her that she had asked me what I wanted and I wasn't going to debate her about the legality of the fee, they would either refund it or not, but that was what I was asking for. She responded she would have someone review the matter and that I might get 'store credit.' I told her that if she was going to offer me store credit, then not to call me back because the last thing I wanted was to do business with them again.

A few days later I get a call from Laura and explain the whole thing again. She offers to send out another technician. I decided sure, why not, send someone else out, it might be very interesting to see what they have to say. We set up an appointment for later in the week. The next day Laura calls back and leaves me a voicemail explaining that she had spoken to someone in 'upper management' and that they would refund my $87, but that they were canceling my appointment since another company had worked on the unit and it was now working fine. I called Laura back and thanked her for the refund, but explained that what I was really concerned about was why I had never received any explanation for the absolute screw job I received from her company. When I mentioned that I was considering doing something I had never done before in my life - write a review - Laura's demeanor immediately changed and she asked if I would hold off on the review until someone from management got back to me. They never did.

The bottom line is that in my opinion,Chris tried to convince my wife and I that we needed a new system at a cost of almost $10K which we absolutely DID NOT NEED! It has been running like a champ ever since Sack spent TWO MINUTES to fix it! If you'd like to reach Sack, you can call Rod Miller Inc at 301-587-1517. Great guy and very knowledgeable. He literally saved me $10K. I owe him BIG TIME!

Courtney N.

10/18/2015

Let me start out by saying I contacted Michael and Son on Friday after I had Sears come out to look at my electric hot water tank. After the Sears technician told me that there was a leak, parts were corroded and it needed to be replaced, he informed me that I had a State 47-gallon short (lowboy) electric hot water tank. So when I called Michael and Son on Friday, I told them the exact size of the water tank that needed to be replaced and that it was located UNDER the house. The operator told me that she could send someone out on Sunday between 10 and 2 and would waive the $29 fee since I had already paid $79 for Sears to take one look at it and say it needed to be replaced. She also assured me that the tank would be replaced as the technician carries the water heaters on the truck. At this point, I have been taking cold showers for days and was so excited to have (who I thought was) a reputable company save the day. So here comes Sunday, 10 am comes and goes, 11 am comes and goes, 12 pm comes and goes...so at 1:17 pm I called Michael and Son and asked them if I was ever going to receive a call from my technician since he had 43 minutes before the 10-2 window. The lady on the phone said that he was in Chester (about 20 minutes away) but still did not have an ETA for me. When I asked if this was definitely going to be completed today, she again assured me that yes it would be replaced today. I informed her that this was extremely unprofessional to not even receive a phone call telling me that he was NOT going to there on time and she had nothing to say. So at 2:36 pm I received a phone call from the technician, Tyrone, that he was 45 minutes away in Henrico (a completely different area!) I explained to him the situation with my water heater since I had to be at work at 4 pm. He quickly knew what I was talking about and said he didn't have it on the truck, the part was in the shop, and the shop was closed. I asked to speak with Tyrone's supervisor as I was promised by two different operators that this would be fixed today. Tyrone said he would call his supervisor and see if he could go open the shop. However this is not my problem, since I was assured by your representatives that you all carry products on your truck! At 3:09 pm, I received another call from Tyrone saying he was 45 minutes away...so I guess he hadn't moved in the 45 minutes between phone calls. Finally, after I had left for work, Tyrone showed up at my house around 4 pm (2 hours after the given timeframe) stayed for about 45 minutes, left to go to the warehouse to get the heater, returned about 2 hours later, installed the system and left less than 2 hours later. They charged me $1350 total...After researching for similar products, I saw the average 47-gallon short/lowboy electric hot water heater for less than $400. So I guess Michael and Son, you're telling me that for all my aggravation, time, and lies you are charging me around 900 for labor for someone who was here for a total of maybe 3 hours? If I could afford to rent a blimp or 30-second on the radio like you all do, I would advertise to not use your company. Just overall bad customer service!

Laura T.

05/05/2014 12:00:00 SA

I am VERY disappointed in this company. During a rainstorm, water was coming up into our townhouse and flooding our living room. We had called Michael and Son that afternoon (Wednesday) and we were told someone would be out either that evening or the next day to take a look at the problem. Fast forward to Sunday (had been calling everyday, and was told someone would call me back that day), and she said since it was Sunday she could not reach someone to see what the status of my case was and when someone would be out, but to call back first thing Monday morning and they would be able to give me a time when someone would be out. Called Today (Monday morning) had poor customer service, the lady had an attitude and told me that she could not tell me when someone would be coming out to take a look at the flood. She could not tell me if it was going to be within the next 24 hours or within a week. Just said I would receive a call when someone was on their way.

We had to take time off from work, because we were misinformed and told they were going to come out when they never did. We took 2 days off of work because of this. All for nothing. I understand they were busy due to flooding from rain, but if you are going to tell me you will be out on a certain day, and don't, and you STILL haven't shown up 5 days later, what type of customer service is this??

I will be taking my business elsewhere, and making sure to NEVER recommend Michael and Son to ANYONE!!

Kevin B.

04/10/2012 12:00:00 SA

I had a broken flange under my toilet. I called Michael and Son Services to fix it. I knew a flange repair kit only costs $5 and a new wax ring only cost $5. The toilet is in the basement on cement and I didn't have the proper masonry tools, so I decided to call a plumber to save myself some time. They gave me a 4 hour window (4-8pm) . 8pm came and went. I had other plans, so I called them at 8pm and told them I would no longer be at home. They still showed up anyways at 8:45pm and left a note. When they finally showed 2 days later, they quoted $477 for the repair!!! Can you believe that??? The parts only cost $10 and the repair time is less than 30 minutes. I told them no thanks and they charged me for coming out to waste my time. I drove over to Lowes, spent $10 on parts, $3 on a masonry drill bit, $5 on masonry screws and returned home. It took me 45 minutes to repair the flange and re-seat the toilet. I saved myself hundreds of dollars.

I spoke to several others who have had similar experiences with Michael and Son Services, so I decided to post some honest negative feedback on their Facebook page. Every time I posted something, they deleted it without contacting me to resolve the issue. Now they have blocked me from posting on their Facebook page. Real professional. I now take it as my duty to look them up on every web site that accepts feedback on Michael and Son Services and leave negative feedback to inform others to avoid wasting their time and money with Michael and Son Services. It's too bad Michael & Son Services doesn't know the Rule #1 of customer service. If you have upset customer, talk to them about the situation and attempt to resolve it. That's all it would have taken. It's amazing how strong word of mouth can be between sharing this information with friends, family and co-workers.

Angie H.

8/16/2010

Charged a service fee just to come and give me a hugely inflated estimate. It was $30 just to get them to come to my house to give me an estimate that was at least three times what it should've been (for dishwasher repair - Sears has since charged me 1/3 of the original estimate that this company gave me). Despite me explaining in great detail over the phone and in email the guy got to my house and was like: So.....why am I here again??? I was like For Dishwasher repair. and he was like Oh. Clearly they just sent any old guy out to my house; he was not a specialist at all. Then, when I told the guy that I wouldn't pay that price he tried to BARGAIN with me. Just having returned from a trip to China, I am not in the mood for more bargaining. Why didn't they just offer a normal price in the first place?? Now I am out thirty bucks for no reason. Give me a break. I will never call this company again.

Dan L.

04/07/2014 12:00:00 SA

The service is great, but the prices are way too high. I called, and had a tech at my house in a few hours. I needed a new water heater and a toilet installed. The tech was friendly, and did a great job. But, their prices are way high. I feel totally ripped off. The total price came to $2,800. I would recommend them if you are in a bind, and need service right away. But, if cost is a concern, keep looking for another plumber.

Diana G.

9/19/2013

They completely ripped me off! I wish I had done more research first. I hired them to replace my faucet and fix a leak under the kitchen sink. They said the leak was coming from the disposal so it needed to be replaced, which is fine, but after a quick google search of the new disposal I realized they charged me more than double the price!!

Deanna K.

12/07/2013 12:00:00 SA

To be fair, the process of setting up an appointment was satisfactory. The plumber arrived 2 hours after the scheduled window of time, and they are way overpriced. I had a couple of minor problems that needed addressed, but wow, $95 for the toilet flapper (just the part) is robbery. Look elsewhere for minor repairs.

Todd M.

7/16/2014

I called to have them look at one of my home A/C System that was freezing up and to provide an annual checkup of the other two systems that to me seemed to be working fine but worth checking out while they were at the house. I could not believe how expensive they were! For the system that I was having issues with they claimed that I needed a new thermostat and wanted to charge me $593.75 to replace and that I needed some Freon that they charged me $140.00 per pound. This is all of course on top of the $89.00 visit charge. I said I would replace the Thermostat myself and to just add the Freon. When I got home the system would not come on at all.
Regarding the other two systems they told me I needed to replace both compressors along with the one on the system I was having issues with. This was not because they were not working properly just because they were supposedly beyond the average life expectancy. I felt like the technician must be getting commission and was just trying to shake me down for all that he could sell me. I felt like he was not looking out for what was in my best interest and interested in building a longer term trusted customer relationship. I will never have them service my systems again due to a complete lack of trust and the outrageous rates.

Steve F.

8/19/2014

3 stars because the plumber was very professional and did a good job. Unlike most people in this industry where it takes 3 tries to get someone to do it right. So while he did it right the price is huge. You can research and see the huge markup they charge which in a bad economy seems unjustified. But he did do the job right. If you are on a budget keep looking because they are expensive. 3 stars for the good work, minus 2 for the high cost.

Pam G.

03/04/2014 12:00:00 SA

We would rate them at zero stars if that were an option. In January we paid for and had installed a humidifier and a humidistat; however, the humidistat that was installed was not electronic as we had paid for. It was manual. Over the next five weeks we contacted them numerous times requesting that the electronic humidistat that we paid for be installed. We never got any results until we sent an e-mail to the headquarters to complain. It was only then that they decided to actually send the same technician back out to install what we thought was the correct humidistat. After a couple hours of his time, we inquired as to what was going on. The technician then explained that the humidifier we received did not go with the humidistat he was installing. He was trying to make it work. We believe that they sold us the better model with the electronic humidistat and installed the cheaper model that used the manual humidistat. We are going to speak to the general manager to get this whole matter rectified. Their customer service so far has been altogether totally absent.

Chris B.

4/15/2011

Terrible company. Lied about the price. Yelled at me when I said I won't pay new price that $4000 dollars about another licensed/bonded company. Did crappy work after I got them to finish the work at a lower rate.

l l.

7/21/2011

Had plumber come out twice (first time to look at problem and tell me I had to order a part; second time to install the part). Both times, plumber showed up 1.5 and 2.5 hours after the designated time! First time he showed up at 8:30 p.m. and second time at 7:30 p.m. Both times I was given 2 - 6 p.m. time slot. So much for leaving work early!

Kelley D.

8/29/2011

Despite the friendliness of the sales and admin staff, and my repeated attempts to verify that they were coming and that they had the correct number to call, I waited throughout the entire 4 hour window, and did not receive a call from the technician. He called my work phone, and not my cell phone. I verified with sales this morning that there were clear notes in my record indicating which number to call. This makes me lose faith in their competence, and it resulted in wasting my entire day.

Trevor R.

12/22/2011

Just terrible.
A couple of years ago, I got a free pluming inspection from a young guy. Not that he couldn't do the work, just it was so overpriced. Fortunately, I skipped that offer.
Recently, we used a general contractor for a kitchen remodel (not affiliated with Micheal and Son). They did a great job at a reasonable price. Our new oven didn't have the heating elements working. We called GE (ge oven) and the guy said out of the 220V, 110 is fine and 25V for the other. So, we called Micheal and Son to replace the circuit breaker to get our oven going 7 days before Xmas. They canceled the first appt and showed up for the second. Rather than fix the problem, this is where it gets good, they gave us some ridiculous estimate. They wanted to charge up to $3000 to replace the fuse box, all the circuit breakers, ground wire and permits and inspection. Outraged. We called our co-worker (general contractor) who came to look at our problem. Without cutting complete power, he adjusted the wire connection to the circuit breaker and within 5 MINUTES, we had a working stove. We were without a working stove for more than 3 weeks.
Honestly, what ever happened to customer service. I don't ever expect to take my car for an oil change and be told I need a new engine. That's what you get with Micheal and Son.
I will never call upon them again.
If you have money to waste and like to be cheated and lied to...call them.

Casey F.

01/03/2012 12:00:00 SA

Michael and Sons is extremely overpriced and incompetent. I called them to come look at a 16-year old water heater that was no longer producing any hot water. I suspected that it needed to be replaced but I didn't tell them that. When I made the appointment I mentioned that the unit was a 16-year old, gas hot water heater and I wasn't sure what was wrong with it. They sent someone to my house for $30. When the technician arrived he told my wife that it needed to be replaced. When I asked what was wrong with it he said he didn't know because they wouldn't work on it since it was 16-years old. Needless to say I was not happy with the fact that I told them that when I made the appointment so I felt like I paid them to come to my home to tell me what I had already told them. I called to complain to them and they said they would go against policy and evaluate my unit to tell me what was wrong with it. So...they came out and evaluated and told me (surprise) that I need to replace my unit. The quoted me $1400 for a new, 40-gallon gas water heater. I basically told them to get out of my house becaues I know that a new one cost $325 at Home Depot so they were telling me that their install fee was about $1000. I decided to go through Home Depot and got a quote of less that $800. Here is the most interesting part...when the installer arrived they did the initial examination of my unit and to my surprise it wasn't even a gas water heater. It was electric. The guys at M&S's didn't even realize that it wasn't a gas heater. Shows you how much they looked.

Don't use them. They have one objective and that is to get you to replace whatever you are trying to repair. I am regreting having them replace my hot water heater. I am now thinking that I could have done much better. What a shame!

Todd R.

02/04/2012 12:00:00 SA

These guys are crooks. They charged my mom $1300 to fix a leaky toilet and replace a simple bathroom faucet. Total cost for the parts could not have been more than $75 and the guy was only there for 2.5 hours. Had I known she was going to be gouged like that I would have done the work myself. They clearly like to prey on single women who live alone. They should be ashamed of themselves.

James L.

02/11/2015 12:00:00 SA

Their customer service is terrible. Trying to get anyone to respond after service is done is just about impossible. It appears there is no central management of Michael and Son, just a set of dispatchers and telephone receptionists farming our work to independent contractors who have agreed to work as subcontractors. So, if you call to follow up on service, you leave messages with the receptionist but never hear back from the person who did the work. If you insist on speaking to someone in charge, you are put on hold, told they are away from their desks, or will return your call. I called three times over 7 days without the promised call back and it became clear that they were logging the calls I made but not the concerns I was raising. My problems have yet to be resolved -- and they are minor. Be careful. Read the other reviews and understand that there's no one in charge of customer service.

Gary M.

11/06/2013 12:00:00 SA

I had major air conditioning problems this past summer with my rooftop mounted unit. I had several, what I thought, were top-notch companies out to replace it. Each of them told me a different rendition of what was wrong and none of them were able to provide me with a firm-fixed price for the new unit. Rather, what they empathized was all of the associated problems which may, or may not, happen with taking a 20-year old unit down from a Georgetown roof and the additional costs which could occur. Finally, I talked to Michael & Sons, who were unequivocally precise, professional, and polite. Unlike the many other major air-conditioning companies, Michael and Sons was able to do all of the work which encompassed replacing a unit of this type i.e., electrical, mechanical, plumbing, roofing and custom fabrication. Equally important, they were able to provide me with a firm-fixed price from which they did not waver. When some extraordinary and unforeseen problems arose while installing the unit on a 1928 house, Michael and Sons, without hesitation, thoroughly fixed them. They did not patch anything; they rebuilt it and fixed it as new and correctly. Moreover, they send an extremely professional foreman, Mr. Toan Vo, who, throughout the entire process, followed-up on each phase of the installation, including electrical, roofing, and even painting an interior room which most companies would not even think was part of the job. Finally, I had given them a credit card as payment, which I thought was debited by them on day-one. Rather, other than the modest initial deposit for the job, they never debited a penny form the card. Last night they called and said, would you like to pay the balance. I said, I thought I paid it already and they replied, no, we did not debit one cent from the card until we finished the entire job to your satisfaction and until you feel that all is perfect. I could not have been more shocked or impressed. I told them that I had never, in 30 years here in Georgetown, even seen such a professional, competent and honest company operate in that truly personal and forthright manner. I can't thank them enough for a tough job well done and for having Mr. Vo checking each phase of the process including the kind call of last evening. They are beyond Top-Notch!

Mya T.

10/02/2013 12:00:00 SA

I had a ceiling fan installed. It took them 2 days to install the fan. The first day they came out to give me a price quote which was average among other competitors. I was told something was needed in order for the fan to not come crashing down on me. I forgot what was said. So that was the reason why the fan couldn't be installed that same day. I'm the type of person who just wants it done and you figure out how to do it as long as we agree on the price. Anyways 2 days later they came back and installed the fan and it is beautiful and works properly! I am a huge fan of customer service and I really want to thank Jarret (Garret?) for all his help and installing my fan for me. I really appreciate it and you were super nice. It was cute you taught me how to operate the fan remote lol. Thank you again! Oh and it's wonderful that they wear shoe booties in your house and put down a matt outside.

Jon H.

5/28/2014

So I just now call this place; because everyday I hear their radio commercial talking about replacing the attic fan. My attic fan currently is not working in my home. I tell the guy who answers that I heard the radio commercial that also comes with a $100 discount; he says Yes that is correct. Our attic fan is $750.00 so with the $100 coupon it is only $650 with installation. I said wait a second, A fan at Home Depot or Lowes is only $100 - $150; I already have all the wiring in place, all i need is the new fan installed. He said Oh I have no idea how they come up with their pricing I then ask him if that seems pretty steep? He said YES IT DOES.... So if that is how they do their pricing on a attic fan; their pricing cant be much better with other items! This is crazy!

Sarah L.

11/28/2011

Michael & Sons was a NO-SHOW. I was told that my requested job (replacement of a leaking hot water heater) could be conducted same day and that a repairman would be at my house at 11:00 AM. At 1:00 I called the repairman to find that he was on another job, which according to him, he was just finishing up. I called again at 3:30, at which time he indicated he was on his way and would indeed have time to replace the hot water heater that day. At 5:45 or 6:00 PM, he finally stopped by, looked at the water heater, and said he would have to come back to do the job. An appointment was made for 9:00 AM and at 9:30 AM, still a no show. I called back and told them not to bother. The end result, a problem, which went from bad to worse and resulted in my having to replace my carpet. I do not recommend this company!

Sheila D.

5/16/2014

I called yesterday morning and set up an appointment for today. I understand they are running a business, but I am also running my own business. I received an email yesterday evening that I will have to reschedule. Of course I had already moved my day around to accommodate their schedule and free up the 4 hour time window they requested in order to facilitate their own schedule. Very annoying and frustrating.Customer service seems to be the first thing to go when a company becomes too large.

Tommy L.

01/07/2014 12:00:00 SA

Making an appointment was easy and a technician was available quickly. Since I am a tenant, M&S took care of contacting my owner for approval and billing, which was useful. Technician (Adam) was great and the problem with my water heater was quickly diagnosed and fixed, despite the complexity. I received a thank you post card from M&S shortly after, with a personal note from the technician. I would call them again.

Beth B.

7/20/2015

USE ANOTHER COMPANY then Michael and Sons! I live with my boyfriend and we had to replace his entire unit a/c and heating which it was a 16 year old system that Michael and Sons said was low grade contractor's equipment that was installed during the construction of the house. I have to admit, the operators and the technicians are more than nice and tried to make general repairs on a system that is already seen better days. The final time my boyfriend took the recommendation of the tech and agreed he needed a new system. After the quote of over $10,000 I suggested to my boyfriend to shop around cause that sounded a bit high. A few years ago when I was married, my ex-husband and I had a small company put in our complete system about $5,600 which included transferring it from a propane heating to electric so I knew that over 10k is a bit much. My exhusband and I never had a problem after the system was put in. At any rate, by boyfriend went against my advise and went with Michael and Sons to put it in. We had to wait 5 or 6 days for them to put in what they called a mid range system for over $10,000. Since they new system was put in my boyfriend has had these Michael and Sons techs out two even three times after the system was put in. I had a tech come out Sunday to replace a system board at the main unit...but personally I don't see where he did anything. The a/c worked about 30 minutes and we out again. I was angry, here it is one of the hottest days of the year with a heat index of over 100. My boyfriend had to go Boston for work and me and the long-haired cat are dying here. Haven't slept and a major headache I was told that I was one of the first people on the list at 8:00 am....well it is almost 11 and no tech. I have called 5xs this morning to find out where the tech is and I keep getting he is only about 15 minutes out maam... Poor customer service, poor response time, and poor equipment. I think I'm going write some letters and make a huge sign for my car to not use these idiots. I really think Mr. Monsour the owner needs to give my boyfriend an adjustment on the total cost of the system by at least 10%.

Susan S.

02/11/2011 12:00:00 SA

Michael & Son does a poor job, is very expensive, and tries to talk you into work you don't need. Avoid.

Phil L.

12/27/2013

They got me once for an outside hose valve that cracked in winter due to ice. $400+ to replace a valve. And it took 2 visits to get it right. Way overpriced, TV advertising does cost a lot I suppose.

Autumn M.

6/13/2012

Can agree with everyone else. They seem to do good work (helped us both replace our entire electrical panel as it caught fire and replaced our HVAC) but were VERY over priced both times.

I think I got a good price on the HVAC since I haggled it down quite a bit, however I know now they talked us into one so beyond our needs for our house it's embarrassing. Actually at both of the maintenance check ups the actual Michael and Son employees both laughed at us about it. When they sold it to us they told us that these bigger models are what they all look like but after looking at brand new homes 4x the size of our house that uses a unit half the size of our I know we were ripped off. So we probably still over spent a few thousand dollars. On the plus side I can keep the AC on 60 all summer without worrying a bit about the electrical price - which came in very handy as I was pregnant during the summer. Negative, we over spent and it is VERY difficult to find replacement filters. The places they sent us to get them only sold to commercial companies...hmm...I wonder why? Maybe b/c this thing is for a commercial building or school - not a small townhouse!

George S.

3/16/2015

Michael & Sons is the worse. Had water running into the sump pump that was more than normal. After coming late and After breaking the pvc pipe coming out, replacing the sump pump and battery even though the pump was operating fine, after I wouldn't pay for it took the new one out and put the old one back. Then claimed my house was probably built on an underground stream...even though never had this issue in 6 years since I've owned the house, said to call the city of Alexandria as they probably had a buried pipe i wasn't aware of, then no idea of what it could be, would bring the supervisor back at 8:30 in 2 days...never showed. Called Kesterson Plumbing. They came over and within 60 seconds said all of the townhouses had pipe around the exterior like a french drain and it was simply the ground was soaked and everything was working properly. Over priced, don't know their business, try to charge you for things you don't need, late or don't show. Moral...call Kesterson and stay clear of m&s

Geoffrey T.

10/20/2010

Michael and Son specifically worked with me to schedule an appointment coincident with an appliance repairman in order to fix a vexing problem with my oven. They DID NOT SHOW UP on time, by which time the appliance repairman had already left. Their dispatch service only connects to voicemail, and they don't call back. When their technician showed up, he was in a hurry to leave and did not care to try to fix the problem. Please tell your friends DO NOT HIRE this company unless you really don't care about your time, your headache, and you don't actually want the problem fixed.

Sue D.

12/06/2011 12:00:00 SA

This is the only contractor who wanted to charge me to send someone out to give me an estimate. I have never been asked to pay for someone to give an estimate. Ridiculous!

Maria H.

03/04/2015 12:00:00 SA

I had the igniter on my furnace replaced today and was charged $437. I knew the igniter was likely the problem before I called M&S this morning and the average price for a new igniter on Amazon, Lowes and Home Depot was about $50-$60. The technician charged an $89 diagnostic fee, though I had already identified the issue when I made the appointment, another $269 for the igniter and a $59 tune-up charge. I'm not sure how much of the total charge was for labor, but he was done in an hour or less. The technician seemed pleasant and I doubt he is to blame for the M&S price gouging, but he essentially acknowledged that I was caught with my back against the wall since it is near freezing and we are expecting significant snow fall tomorrow. The only other option offered was to replace the entire furnace for $5000 or the furnace and A/C at twice that price, but M&S would not have been able to start the replacement work until Saturday or Monday, so I opted to just have the igniter replaced. Even if I decide later this year to replace the furnace and/or A/C, I will definitely call around and doubt I'll be using M&S again. You can't expect to get repeat business with these practices.

Jason N.

11/22/2013

I am the maintenance man for several apartment buildings that my landlord owns in Front Royal, Va. In the middle of the night the floor drain in my apartment laundry room backed up into my apartment. I immediately called the landlord to inform him of this. They got in to contact with Micheal & Son around 12 midnight that night when the backup occurred. When the plumber or drain guy showed up he was very nice. The only problem is he didn't show up until 3am in the morning. Upon his arrival he flushed the toilet approx. 6 times and ran the sinks for a few minutes. Upon doing this the floor drain started to backup when he was here. He said he couldn't do nothing b/c he had to check with his boss about pricing and he would return in the morning around 8:30am. I informed him no one on my side of the building could run water or go to the bathroom b/c when they did it would backup into my apartment. He left anyway!
The next day approx. at 9am he was no where to be seen. So I called the main number and then the plumber called me back. He said he was getting dressed and would be at my house before 12 noon. Well noon came around and still no plumber was at my house. Called the so called plumber and gave me the excuse he was out late that night working so that's why he wasn't at my place yet. I told him that no one could not still run water or flush the toilets. He finally showed up at my house around 1pm to start the job. He didn't leave until 4pm after pulling my toilet and snaking the sewer drain. The final bill was over $1,000!! this included a fee ($150.00) for him coming out the first time late at night and doing nothing. We requested that the line be camera also to check for issues. He said he had a camera on his truck but that wasn't his department. So he scheduled another guy to come out the next day to camera the line first thing in the morning. Now mind you the first guy told us that the camera was included in the $1,000 charge.
Well the next morning came and no camera guy. At 12 noon I called and talked to a supervisor in plumbing. He said he was on way but wont be there until after 5pm. I said okay that's fine. Later that night around 6pm my landlord/boss said the camera called to say it was gonna cost another $600.00 to camera the sewer line that we requested. We immediately said we didn't need their services anymore. So I would like to know what we were paying for the plumber's wages or the that Mercedes work van that was sitting in my yard. I called 3 other plumbers during the day to check prices. They all said it shouldn't cost us or anyone else no more than $300.00 to snake out a sewer drain no matter if it is commercial or residential property. I strongly think these people or company are out to take people's money and screw folks over royally. We meaning our apartments will never use them again for anything. You call customer service and they act like they dont care or even offer a resolution to solve the issue at hand.THEY SUCK AND ARE RIPOFFS!

Mike J.

11/15/2013

Called M&S on Saturday 11/9/13 since we had absolutely no water from our home well system. We were informed they couldn't handle our issue that evening but someone would be out on Sunday FIRST thing.

Sunday at approx 1:00PM Jason showed up to diagnose our issue.... initially he stated it was probably both a pressure switch and a well pump gone bad. We agreed to replace the well pump ($2125.63) but not the pressure switch for an additional $375 (the switch is only $30 at Home Depot). Jason didn't have any of the correct equipment in his truck and had to go to Home Depot to make a tool to pull the well pump out of the well. He then had to call around to other techs to locate a well pump (we did initially inform M&S we are on a well system). He was able to locate a pump in Annapolis MD(approx 2 hours away) and went to get the pump. We went to eat and run some errands while he went to get the pump. Upon returning, Jason had pulled the well pump and showed me that the wiring in the well to the pump was bad (he discovered it by shocking himself pulling up the pump....shouldn't he check for voltage prior for personal safety?) Then Jason proceeded to splice the existing wiring on the pump since he didn't have any new wire to install. After the pump was installed and the electrical tape was applied to secure the splices, the pump was lowered back into the well. While lowering the pump the Pitless Adapter broke. Since he didn't have this part either he said he would return and fit a new Pitless Adapter the FIRST THING the next morning.

Jason true to his word arrived promptly at 10:30am Monday (11/11/13), and replaced the Pitless Adapter. We went inside to see if the new pump worked. It did but would only provide 30 psi of pressure. Jason quickly (after approx. 30 minutes) again diagnosed the issue as a pressure switch and attempted to sell me the pressure switch. I repeatedly informed him that prior to the pump stopping we had an average of 45 psi of pressure and the switch shouldn't be bad. Jason wouldn't budge and stated it was up to me to replace the pressure switch since I only wanted the pump, and he left. I removed the pressure switch and boy was it clogged with debris, I replaced the pressure switch cleaned the nipple and also replaced the gauge....no increase of pressure. At this point we needed water pressure since it was now over two days without running water. I called M&S and requested Jason return to diagnose the issue. I was informed he wouldn't be available till 11/18/13....huh ? Wait a whole week ? At this point I had just about had it and demanded a tech return to my home to correctly fix this lack of water issue. M&S sent Walter out approximately 2 hours later. I explained everything that had transpired so far and he began to diagnose the issue. Walter spent the better part of an hour opening and closing faucets watching the pressure rise and fall but never increasing above 30psi, he listened for leaks in the well pipe, checked and rechecked the pressure switch...and even installed a new pressure switch to make certain the pressure switch wasn't the issue. Walter was being very thorough to diagnosis the issue and this much I very much appreciated. He decided perhaps the spliced wiring might have more issues and began to replace the old wiring on the new well pump with new wire (which should have been done originally). While replacing the wiring Walter noticed the pump that was installed the previous night was a 110 volt pump when it should have been a 240 volt pump. Once the new pump was replaced with one of the correct HP and Voltage the pressure returned to normal levels.

So after two techs, 2 1/2 days, multiple runs by the techs to Home Depot and over $2100.00 I now have running water. To sum it up, the first tech M&S sent was ill-prepared, ill equipped and lacked the professionalism to properly perform what should have been a 2 1/2 hour job. It seems to me that M&S is only after the high-priced sales and go through a part swapping diagnosis routine to drive up costs. Even though Walter did a good job, I will not use this company again and do not recommend them for plumbing issues that must be repaired in a timely manner.

Shane S.

11/11/2011 12:00:00 SA

I had a small drip in our bathroom, so I called to have it fixed. Unfortunately, this lead to more problems, some with the construction of the bathroom, some from the plumber. After a few back and forth phone calls with Michael & Sons, I received Vance in customer service, who took the time to come see the problem, and accepted responsibility for their part in the damage. The problem was corrected to both our satisfaction (and my husband notices every flaw and imperfection).

D F.

03/03/2012 12:00:00 SA

I had a hot water heater that was leaking. Not really a BIG deal so I thought why not let someone else wrestle with it. Even high end gas hot water heaters run between $290-$690 (in line). The same one they replaced was $379. The cost I paid from Michaels & Sons $1629 (thats after a rebate). So clearly their prices are WAY OVER reasonable. Thus I have to agree with the other posts that I just read. The work was done on time and the technician did a great job installing a NEW hot water heater. The cost was no where close to what it should have been. I will NEVER EVER use them in the future.

Richard G.

6/25/2013

I had a very good experience with M&S Services. We called late in the AM and they came to the house at 9:30 PM. The repair seemed to be expensive ($500), but all in all I was glad we had it done. We had to have the line from the kitchen sink snaked. The plumber ( they called him a technician) was very professional, super friendly and competent. I know enough about plumbing to tell that he knew what he was doing (I had just replaced the garbage disposal) and that he did not take any short cuts. He left at about 11:30 PM and did a first-rate job; his name was Darryl Colman.

Michael S.

2/21/2014

I had a great experience with Michael & Son today. The biggest benefit to me was the education I received on my HVAC system in addition to fixing my issues. I called yesterday and they were able to come by today. They also arrived on time.

John B.

10/11/2013 12:00:00 SA

Final update - After refusing to remove this review, Michael and Sons has not refunded any money to my parents - not even the military veteran and senior citizen discounts they should have received automatically. We will never do business with this company again.

Larry S.

1/14/2014

Trying to get a plumber to install a new water softener was a nightmare; tried for weeks but nobody seemed to want a small job like this. I finally called Michael & Sons whom I've had good experience from in the past. The earliest appointment was three business days away?!? I was told they'd give me a quote and if it was ok they'd do the work right then and there. Along came that Friday and nobody shows up. Finally the installer called and said he was too busy to stop by to give a quote. Quote? I said it was for a quote and potentially do the work. He said no, quote only, but that's irrelevant since he was too busy anyway. I told him exactly what I needed and he gave me a quote over the phone and rescheduled me a new appointment for the next day. The next day a different installer came and completed the task perfectly; very happy with him. I tired to use a previous 10% coupon they gave me from a previous install and it was denied. Hmmm. You don't show up and then don't take your own coupon. 10 days later and my check I wrote for the install still hasn't even cleared the bank. Tried to discuss this yesterday and everyone was busy and I was told I would be called right back.... Still waiting.....

Like I said, I've dealt with Michael & Sons previously for several issues and they were wonderful. Different management now?

Cap C.

09/09/2013 12:00:00 SA

I had to have 2 AC units replaced. Salesmen were very good. Explained the details of the available units and didn't pressure on an upsell. Reviewed my current system to replace only what needed to be replaced. Techs performing the install were knowledge and courteous. Treated me and my home with respect. Nothing left on the job site. Showed up as scheduled and called ahead to let me know they were on their way.

justin p.

11/02/2010 12:00:00 SA

In August they came out to look at AC that was not wokring correctly and told us unit needed multiple new parts and estimated 1500.00 for repair. Called a different company they came out fixed the Thermostat and charged me 100.00. The unit has been working great since then. I will never call this company again.

Purcellville, V.

4/26/2011

Purchase and install led a new Generac Generator from third party. However, all warranty work must be completed by a service dealer in order to be honored. I checked the Generac Guardian website to locate a local service dealer. Contacted Micheal & Sons to replace a faulty low pressure valve. They came out verified the problem but refused to honor the warranty work. They told me the part is $635 and install is $89. This is a brand generator. THE TRUTH IS THEY DO NOT HONOR WARRANTY WORK UNLESS THE UNIT IS PURCHASED AND INSTALLED THROUH THEM! BEWARE! CALL SOMEONE ELSE! DON't WASTE YOUR TIME!

Leslie E.

5/14/2011

$735 for a garbage disposal replacement with one hour of labor as it was an easy swap out. Really? I felt totally ripped off as I had priced the disposal with the highest price found at $200. That's $500 per hour for labor. Really? If you like to be overcharged- give them a call.

paul r.

06/01/2011 12:00:00 SA

Just had service done--great customer service, very quick. Job was about $400. I went to HD & the parts to complete the job were about $40. Next time I'll try a little harder to do it myself, but the job did get done in a hurry, so I can't complain. Great service can't be emphasized enough, but do try to avoid calling them.

Suja P.

7/29/2011

We had a Moen faucet with a broken handle that needed replacing. The person who came out was very nice and professional, and prompt. The cost to replace - $488.79. This included charges for two supply lines at $101.35 each, something you could get at Home Depot for something like 5 bucks. We eventually had the new faucet installed by a plumber for $65. He asked if we had any more of these faucets, and showed me how to go about taking the thing off so we can change the faucet ourselves next time.

Hugo L.

09/03/2011 12:00:00 SA

I'd like the second the review about slimy used car salemen. I would not go with these people if my entire house was flooding. After they started to yell at me and insult me, I sent them on their way and will NEVER do business with them. Did I mention the first thing they do when they come in is put their advertising stickers on EVERY machine in your house they can get a hold of (without asking permission)? If you want a large reputable company, go with Roter Ruter. Equally as overpriced, but they are good guys!

Matt B.

10/29/2011

I'm not going to write a long review b/c it can be summed up very quickly - they totally ripped us off. Their service was very expensive. The only reason we agreed to pay was b/c it was convenient since they were already here. We will not be calling them again.

Kate P.

11/27/2011

Needed my washer and dryer moved to the other side of the wall from where they were (to get them out of the kitchen), which the technician did. However, after he left I smelled gas (we have a gas dryer). I called Michael & Sons, he came right back out, tightened the connection, and tested it by getting down on the floor and smelling for gas, then asked me to smell it. (I found out later the normal thing to do would have been to spray the connection with soapy water and look for bubbles.) He left, and again, about a half hour later, I smelled gas. Not trusting the guy at this point, I turned off the gas to the dryer and had my neighbor (a contractor) fix it, along with fixing the other things the guy hadn't done, like moving the gas shutoff (he left it on the original side of the wall, so it was sticking out in my kitchen where mice could (and did) come through.
I told my contractor friend what they had charged me for their crappy job and he said it was easily double what I should have been charged. I think with M. and sons, it's the luck of the draw as far as what technician they send you. My guy obviously had no idea what he was doing, and I feel like I got ripped off.

Lou N.

7/25/2012

Requested a quote from them for a list of repairs identified during the sale of our home. They were quick to arrive and about a week later I received a written proposal. All I can say get other quotes! Their prices were about 4 times what I was expecting and had gotten for some of the work.

Eli W.

11/10/2012 12:00:00 SA

Called one day and the technician came the next day to check my propane water heater. I had checked online for prices of new water heaters so I had some idea of what to expect. When the tech quoted me a price of $2600 to replace my heater I almost fell to the floor. New heaters cost about $900. He admitted that that's about the right price. He also explained that they do extensive advertising and that has to be factored into their prices. After he left I called a local HVAC company and they quoted me $1250 - less than half the Michael's and Son quote. I used the local guy and was very happy with his work. I was impressed with the knowledge of the Michael's and Son technician, but they are way too expensive!

Mike W.

3/15/2013

I called them to help reassemble a faucet I had tried to fix myself. They came out and the repairman said if he could do it as is, he would only charge the show-up fee. But when he needed to put in new washers and springs the job suddenly cost $118 more. And then he had the gall to ask if I wanted a free plumbing inspection and then wanted to look at the intake for water to my house. In short, they raised their price and then tried to upsell me on other jobs. Will never call them again.

Mary Lee F.

3/22/2013

We needed our gas fireplace serviced before moving out, and Woodburners were able to come out quickly! Technician, William, did a very thorough job, explained everything to me and cleaned up after he was done. I would recommend Woodburners to anyone needing fireplace work!

Phil R.

5/15/2013

The quality of their work is average but their prices are outrageous. They charge $390 to install a ceiling fan that the customer supplies. $290 to change a faulty light switch. It doesn't get any worse than this.

Dean L.

12/08/2013 12:00:00 SA

I called these guys to provide a quote to install a separate water meter for my sprinkler system. They said it'd cost $29.95 to come out to inspect the property to provide the quote, and they would also perform a free hvac check-up. They came out and were much more interested in finding problems than putting together the quote I asked for. They said they would work up a quote and send it to me. After two weeks, I called and they said they would send it to me. Two weeks later, I called again, and they promised to send it out. After another month, I asked for a refund, which they said they would honor. A couple months later, I called again on the refund, to which they agreed to send. Well, I never got that refund. These guys are crooks. Do not do business with them.

Gregori K.

11/26/2013

We moved onto a new home and needed two rooms cabled for comcast so had one of their techs out to do the work. He arrived and we told him we wanted the cables within the walls not along the baseboard. He informed us that it would be $465. But couldnt do it that day and would have to come back on Saturday to do the work. We had also asked him about a florescent fixture in the garage which he took apart leaving the wires hanging down from the fixture stating he would work on it on Saturday. He kept trying to push replacing the three smoke detectors telling her the house may burn down if she didnt and he could replace them for $550, she declined that service. My girlfriend gave him a check for the job and scheduled it for that saturday.

Saturday arrives and hes a no show. We spent 90 minutes trying to reach the company to find out where he was only to be told that he forgot about the appointment and could come later. We told them that was unacceptable as we were not going to stay home all day waiting for him when at that point we had already waited 90 minutes from the scheduled appointment time. So they tell us he can come the next day. He arrives and spends 45 minutes walking around trying to figure out what to do then tells us he cant drop them thru the walls and will have to run it along the baseboards. He clearly has not clue how to do it and after a period of time I have to tell him how to do it specifically. He follows my instructions and runs the cable into the two rooms that are adjacent (there was cable in the one bedrooms closet and he just had to tap into it). In the process he made two extra holes in the walls that will now need to be patched. When I asked him about the light he took apart he informed me that to fix that it would be a few hundred dollars more. At that piont after all the aggravation and his seeming to be minimally skilled we told him no.

After finishing the job he went out to write it up and spent 20 minutes in the truck. He returns and hands us a bill for twice what he had quoted us a few days before. When we questioned him his response was it took him a long time to do the work and thats what he quoted. I informed him if we had know it would be almost a $1,000 ($465 per room) and I would have to tell him specifically how to do it then I would have done it myself. We paid the bill and informed him we would take it up with customer service.

I called customer service and after over an hour on the phone talking to someone they informed me they would call me back. i waited two days and got no response so called back. 45 minute run around talking to multiple people only to be told again they would get back to me. A week passes with no call so I call again and have to start again with their customer service which after another hour was again told they would call me back. 15 minutes later i got a call back and was offered $50 off future service and a refund of $93 on the $930 we paid to have the two rooms cabled.

My advice, find a more reputable company that doesnt play these games and has electricians that are properly skilled.

Carla D.

10/29/2015

I called to have a busted pipe replaced. The technician fixed the pipe, but added two additional pieces that he didn't explain to me. When I noticed my Jacuzzi tub was taking about 3 to 5 minutes longer to fill, I called to ask him and he told me he put a part on that regulates my pressure and it can't come off. How are you going to add some part that controls my water pressure that has been fine for 19 years. I then called the main office and they sent another tech. He told me what the additional parts were and that the could come off, but he asked to have the original tech do the work. The original tech requested that I wait an additional two weeks as that would be his next available Sunday to work. When he came back, he said I can take the part off, but you will lose your warranty and you won't get a refund. He made a minor adjustment so my water sprinkler would lift up a little, it used to shoot over my fence, now it barely lifts to water the grass. called his supervisor who wanted to tell me he was at Church and would call me the next day after telling me I was not talking to the original tech. I told him that was my original tech. He told me he wasn't in front of any paper work and I offered to email or fax it to him so he would know what was going on. He insisted that he call me on the next day, September 21st to discuss the options. I still haven't heard from him. I do not appreciate the tech doing additional work, regulating what goes on in my house without discussing it with me in detail. I will never call for any new work.

Julie K.

6/13/2015

I have Michael and Sons Home Maintenance plan, they came out for the a/c checkup, did not clean the air filter though they said they did since it was a paper filter, which we do not have, we have a filter that gets washed with the hose. The system shut down 9 days later, the technician came out replaced the capacitor but did not check out the reason it failed. There was still no cooling so he came out again and said it was because the indoor coil was frozen because we had not had our ducts cleaned, I do not understand how in 9 days the filter was caked with dirt when this was never an issue previously and it is a new system. We had to leave it off overnight to thaw the coils and he would be back to finish checking it out, it has not been 24 hours and they think they are doing us a favor by having us third on the list instead of finishing the job from the previous day. So this shows how well they treat the people who have their Home Maintenance plan.

Hannah M.

04/12/2015 12:00:00 SA

After unsuccessfully attempting to swap out several old light switches and outlets around the house, I admitted defeat and called Michael & Sons. Some light switches just wouldn't work and others would trip the breaker if/when they were used. I submitted an online request for service Friday morning and received a call to schedule the work within 15 minutes. The Baltimore office was very accommodating and could have someone out to the house as soon as I got off work. I received an email with the picture of the technician and a brief bio. Anthony Nembhard arrived on time and was EXTREMELY polite and professional throughout the whole process. The work was going to take quite a while and I had somewhere to be that evening, so we rescheduled for that Sunday morning(Because that worked best for me). He gave me a break down of the service required and what the price would be. Again, he arrived right on time and ready to work. He walked me through my mistakes without being too hard on me for some of the blatant errors I made. It was a very long day of trouble shooting for him to correct my mistakes but he remained courteous and friendly the entire time. He answered my many questions in terms I could understand and provided additional quotes for other services I considered. Anthony went above and beyond to make our home comfortable again. Our lights are on and ceiling fans are working :) Overall a very pleasant and educational experience. I would request Anthony's service again any day!

don S.

11/02/2010 12:00:00 SA

I am a service plumber in the area and have been behind this company's work in the past. (Several times.) Prices are out of this world. I went in for an interview with them today and left with a bitter taste in my mouth with the company. All they were about was pushing sales. $585.. for a 90 dollar garbage disposal, 366 days a year shift for the mechanic (NOT a typo), 7 days a week? No scheduled days off? Manager wanted to argue with me how many days are in a year and swore I was incorrect at 365.Greedy and arrogant. Call around because there is no justification for the over pricing or up selling on customers.

Chrissy P.

2/23/2011

I found Michael & Sons extremely over priced and not helpful at all. They charged $79 just to come to my place of business and then told me it would be an additional diagnostic charge. When I questioned the technician regarding what the fees were for, he took out his price book with no explanation as to why it was so high. Needless to say, I paid the $79, determined they will not get one more dime from me. I feel like I paid to have the tech to bless me with his presence because he did absolutely nothing. I will not ever call these folks to have services rendered again. They seem shady to me!

RENEE G.

3/26/2011

Very unprofessional. Will not give you a contract. I continued to ask for a contract and even communicated with the manager who also promised a contract. I had to stop the work because there was no contract and the work was not as agreed. There was no follow up and they have poor customer service as if they just dont care. STAY AWAY. YOU DESERVE BETTER TREATMENT AND SERVICE FOR YOUR MONEY. THEY ARE NOT WORTH RATING

R H.

3/16/2012

My fault for not having researched plumbers before I needed one, so I sucked up the ridiculous overcharge as a lesson learned. But after paying more than the job is worth, I wish they would take some care in doing the job.
1) On the latest call, left the crawl space door open and the light turned on, which I did not notice until I heard a cat--and god knows what else-- down there. I am going to have more trouble resolving that than the plumbing problem I called for.
2) on a previous call to repair a ceiling fixture, the tech threw all of his trash on the floor and left it, including his Big Gulp, for me to clean up.
3) the big production of the floor mat and the booties just made me mad BECAUSE I DID NOT INVITE THE GUY IN. I met him on the porch for a reason. The job was an outside job and I wanted him to stay outside but he walked past me and let himself into my house.
4) don't leave anybody at home who is vulnerable to a sales pitch. Your elderly relative or clueless spouse might just fall for the pitch to spend over $400 on an upgrade when all he needs to do is replace a bolt or a washer.

Chris H.

08/02/2012 12:00:00 SA

If you can find a company that gives service worse than Miahel and Son, I fell sorry for you. michael and Son had us wait over two days with a clogged drain system. No shower, no toilet flush, no nothing. Then, after two days of waiting, they didn't show up during their scheduled time frame. I called another company at 7-o'clock in the evening and they showed up at 0-dark thirty the next morning and fixed the problem. Michael and Son sucks.

T W.

10/04/2012 12:00:00 SA

Michael and Son is a RIP OFF!! $29 dispatch for a free estimate got there unhooked the wires to the pressure switch (which was not was was asked for, they were there ONLY to give estimate) for $205.76 Bill was 174.76 and added TAX to a labor charge. Saying it was a labor charge for a diagnostic test (which was them unhooking wires so my switch wouldn't work any longer told me that he didn't know was wrong, but they could fix it for just over $1000, and the company offers financing for anything over $1000, I think NOT! I had the problem which apparently was a loose connection on one of the wires in the pressure switch fixed for $50 TOTAL!! STAY AWAY FROM THESE PEOPLE!!!!!!

Darryl J.

04/05/2013 12:00:00 SA

I don't generally take the time to write reviews, but the service I received yesterday was more than worth the effort. Michael and Sons (for the second time) has exceeded my expectations. I called Malcolm at approx. 1:00 pm, to inquire about installing a hot water heater. He had someone (Mike) at my house at 4:30 to give me a formal estimate and someone (Steve) back out at 6:15 to install the hot water heater. You can't ask for a more professional competent individual. Steve was great! He explained the entire process, and was more than willing to answer any questions that I sent his way. If you have a choice I would ask for Steve if he works in your area. Like I said before this was my second encounter with this company and both times they exceeded my expectations, the first time was for work done on the electrical side of the shop. This is my go to vendor of choice..........

Ashkan N.

7/15/2015

Worst Company to deal with. Ordered a Water Heater in Jan through Home Depot and they showed up. Installed the water heater wrong, did not have heat for two days and had to wait for them to come back out with two little children in Mid Jan. The first water Heater installed was wrongly installed pilot light went out every other day! The technician could not figure it out but refused to admit it. Finally it leaked and caused over $2000 water damage. Another Tech came out and said now we have to get a new one, this must have been defective. Again 12 hours of installation and a day after Micheal the young kid leaves the pilot light still goes out on now the new water heater! and that happened every other day for few months! Finally Home depot give us a number to Master plumping and they saw that this was wrongly installed. He fixed it and all is well now but we are dealing with Home depot and Michael and Son to get reimbursed for all the damages and they keep giving us the run around! INCOMPETENT PEOPLE ALL AROUND. Instead of SPENDING THEIR MONEY ON ADVERTISING ON EVERY CHANNEL IN DC AREA They should PUT IT IN TRAINING AND CUSTOMER SERVICE. NEVER AGAIN will I buy from Home Depot or ask for Service from Micheal and Son.

Sandy D.

7/18/2014

In the past couple of months we've had this company come and visit our home at least 5 times. The second time they came out they 'fixed' our A/C unit and left...leaving the unit running constantly. The technician came back out, and insisted it was a thermostat issue - that we needed to replace it. He then proceeded to quote me an absurdly high amount (over $1,000) for installation. Then when my husband spoke with him the price suddenly dropped. He advised us to not go to home depot and purchase our own to install, which we of course did (at a cost of a whopping $25.00). This hasn't been the biggest issue, however. The biggest problem with them is the fact that they NEVER show up when they're supposed to. I'm not sure if this is the technician's fault or the dispatchers. It's happened to us multiple times. We take off of work to stay home and wait for them, and they never show up, or show up late. The communication seems to be a mess between their technicians and the people who send them out to do service. All in all I would never use this company again, they don't seem very trustworthy and the fact that they tried to charge me over $1,000 for installing a simple thermostat has left an extremely bad taste in my mouth.

Ann W.

4/18/2014

Yesterday, 17 July 2014, I contacted Michael and Sons and spoke with a friendly customer service person. I explained that I had an electric Whirlpool hot water heater which had an electric control panel on top of it that I needed installed. I explained that I needed an electrician to install this. I was told that a Michael and Sons electrician would arrive today, 18 July 2014, between 2 pm and 6 pm. I asked how much it would cost and I was told that the trip charge would be $29, but they could not provide me with any other prices. The technician who arrived would have to tell me the cost. I explained that this is not a good way of doing business and I would like to know more of how much it would cost. The customer service rep said that they could not give me any prices because they did not have them. I called back to Michael and Sons around 4 pm and was told by the customer service rep that a technician would be arriving soon and I would receive a phone call from them to tell me when the technician would be arriving. I called close to 6 pm and spoke to another customer service rep who told me that a technician would be arriving after 6 pm and that they would waive the trip charge of $29 because they are late on arriving. Well, guess who arrived? A PLUMBER arrived to my house at 6:30 pm instead of an ELECTRICIAN!!! The plumber could not install the electric control panel on TOP of the hot water heater. The plumber called the dispatcher and explained that I needed an electrician. He told me that the dispatcher said that my call was now a PRIORITY CALL and the trip charged would be $89 and that the ELECTRICIAN would now arrive about 8 pm tonight. TONIGHT IS FRIDAY NIGHT AND GOOD FRIDAY. Now, I am caught between a rock and a hard place because I need my hot water heater fixed - the electric panel installed. The electrician arrived and told me that the cost for him to install the control panel would be $275.00!! I never expected this extreme price to cut a few wires, put some wires in the correct place and connect the wires correctly. All of this took about 45 minutes for him to complete. I already had the parts needed. While the electrician was at my house I contacted the customer service rep at Michael and Sons and left a message with Vance regarding the events of today and that I was not happy at all with the extreme price and how I learned of the cost for this work to be completed. I do believe there is a better way for Michael and Sons to do business and be profitable.

John F.

1/24/2013

When you call and confirm that they are familiar with what you want them to fix, they will tell you the person they're sending is an expert. Then, when the Michael & Son truck arrives, the plumber, electrician, etc., is NOT familiar with the system and they can't fix it. At least that's what happened to us---twice, with our furnace and our backup sump pump. And even though they can't fix your problem, they'll try to sell you something! For the furnace, they wanted to sell us an air filtration system. For the sump pump, they wanted to sell us a new one. In both cases, we later found (after calling A-1 Furnace Maintenance, and the plumber who installed the backup sump pump) that the fixes were very simple and inexpensive. Michael & Son will do a good job doing such things as installing a new faucet or a new outdoor light, but they are VERY EXPENSIVE. We sure as heck won't call 'em again!

Sarah C.

08/05/2010 12:00:00 SA

my husband and i have called michael and son to do some electrical work and resolve some plumbing issues at our house. they were professional and friendly, but their prices are outrageous!!! the plumber charged us $500 to snake a shower drain! yes, you read that right, $500.

Mike B.

11/20/2014

Update: Well I thought my nightmare was over with this business. The day they completed the final repair someone from the accounting office and told me wife we needed to fill out an authorization letter or they would walk off the job. She asked them to wait until she could contact me with the total cost. Before she had time to fax it back some called fussing about walking off the job. We paid and thought thought it was over. Fast forward two weeks and I see charge on my personal account and not my credit card. I call M&S and asked was it legal to charge beyond what's listed on an authorization letter. After taking a day to look into again, they apologize. So after fussing and cussing for authorization you use an old authorization and charge above it. They said Mr Lewis can we refund you $50, i said I do not want you all to have any contact with my account. I am a Soldier stationed in a Alaska but I am still trying to find out if what they did was legal. Any info can be helpful.

Sharon H.

10/13/2012

After leaving my prior review, I was contacted by Michael & Sons management. They wanted very much to make things right, and we went back and forth a few times on options. They offered some discounts and upgrades on a new HVAC system. In the end, I went with another company for the HVAC, based on specific things I wanted, but they still offered to refund $300 from my prior repair bill, which I thought was a fair and thoughtful gesture (not to mention greatly appreciated given that replacing an HVAC system, on top of trying to repair a prior one, was a real financial hit). I'm giving them five stars, despite my concerns about how the A/C repair was handled, because a company that goes that far out of its way to make customers happy is deserving of five stars. Also, as I mentioned in my previous review, I've always been very happy with the other service calls I've had from them. Their technicians are punctual, polite and professional. One last note, for those reviewers who think they can buy parts for $15 from Home Depot and repair things themselves, I think that's naive. Obviously, when you call professionals to your home, you're paying for the time it takes for them to get there, and their training/experience in diagnosing problems, as well as the repairs itself. If someone is able to diagnose a problem themselves, and buy the $15 part, and install it, then there's no reason to call any company. Obviously, for major work, you should get different quotes. I still plan to call Michael & Sons for regular service, because their prices are in line with other companies, and their works is high quality.

Alicia S.

08/10/2013 12:00:00 SA

We purchased $10,000.00 in HVAC (furnace and ac unit) from this company this year. The last install was May 31. At the time of the install, we worked with the finance department and put most of the purchase on credit card and the rest of the purchase was made by check. WE PAID THE ENTIRE COSTS AT THIS TIME.OUR CREDIT CARD PAYMENTS ARE UP TO DATE! OUR CHECK TO THEM WAS CASHED WITHOUT PROBLEM. For the past 2 weeks (THAT IS FOR THE LAST 2 WEEKS OF JULY 2013) i have received calls from a 571 and 703 number which I paid no attention to thinking it was a telemarketer. I finally listened to a message that said this was the legal department at Michael and Sons and we had an outstanding invoice . I WAS TOLD THAT I AM GOING TO BE SUED BECAUSE I OWED $300.00. For What I repeatedly asked? No invoice has been mailed to us. The legal department could not explain the costs so I called the accounting department etc.. No one can explain this new charge. I asked the legal dept to mail me the invoice and breakout the charges because we believed we have paid the total costs! I was then told that my husband was called and he knows about the charge and approves it. I called my husband and he said NO ONE HAD CALLED HIM!!!!!! Other neighbors in this complex have used this company. I asked these neighbors about this. What I was told was startling. Apparently Michael and Sons haS used similar tactics to collect added on monies months after purchase. THE COMPANY IS ESSENTIALLY EXTORTING ITS CUSTOMERS FOR ADDITIONAL ADD ON FEES AS A MATTER OF COURSE. What is amazing to me is that this company is trying to ruin our credit over a charge that was added on months after the fact and are calling me a deadbeat because I haven't paid it.AND WE HAVE MADE $10,000 IN PURCHASES!! i AM GOING TO COURT ON THIS ONE. It may take some time but I cant abide shoddy accounting (if there really is a legitimate charge - I wont know til somebody mails me an invoice) or just horrible customer service. I am disappointed in this companys business practices. I am widely advertising to my neighbors to not use this company again. I will NEVER do business with them again. Our credit is impeccable and we always pay our bills on time. I don't like being called a deadbeat!!!!!

Monique F.

02/04/2013 12:00:00 SA

I contacted this vendor to replace my old heat pump and air handler. There were several issues that made me not choose this company; 1. all other HVAC companies came out and took measurements of the unit, got the info from the heatpump outside and looked at the panel for the power. This guy looked at the unit inside, may have looked at the one outside and then asked what I was looking to spend. 2. It was like he wanted me to tell him what I wanted instead of going over my options. 3. When I asked about rebates (which I already knew there was the BGE and Federal government rebates), he said there was only the BGE one. Then was like...oh, I almost forgot, the vendor is offering a $600 rebate for xxxx. You can get the 15 SEER VS for the 14 SEER price. He goes to his book and finds and then quotes me a price. I asked how he knew that the vendor had this discount, because none of my other quotes mentioned it. He tells me that the vendor contacted his company to offer them the rebate. Evidently companies have to pay some of the rebate (or at least that what he says). Something did not sit right with that converstation so I told him I still had more quotes to get and would be in touch. He calls the next day. Anyway, I search the vendor to see if they did offer the rebate and I only found information on the BGE and Federal government rebates. I sent the company an email to inquiry about a rebate, and the funny thing is I just received a call from them today. They do not have a rebate and only mentioned the BGE and Federal goverment. So, please beware when dealing with this company and do your research. Although the prices seem to be in the ballpark as the other companies, I prefer honesty above all else when doing business.

William J.

11/10/2011 12:00:00 SA

Michael and Son blew us off, twice. Called them late on a Friday for a kitchen plumbing repair. Thought we'd have to wait until Monday, but they said they could come by Saturday. Great! We made an appointment. Saturday we waited, and waited ... and waited. Finally we got a call saying some other jobs took longer than expected and that they would be by ASAP. Since it was near the end of the appointment window we asked to reschedule. No problem, they said. So we reskedded for Monday. Again we waited & waited, no plumber. Finally a lady from the office called, apologized but said plumber was on his way. We waited some more until the appointment window ended. Still no plumber and no more calls. Finally I called to cancel the entire job. Next day I called a local plumbing outfit and had the job done the same day at a fair price. Don't know if our job was too small for Michael & Son to bother with (they should have told us that) or if they're trying to cover more territory than they could handle. But we won't be doing business with them again. Very disappointing and a total waste of two days of our time.

Laura J.

02/01/2012 12:00:00 SA

Poor workmanship, terrible customer service. That pretty much sums it up, but here's the details. We called because our pipes were making a loud banging sound. Turned out we needed to replace a piece of pipe that controlled the water pressure to our house. They were in & out quickly even though we called on a Sunday. So far so good. However, shortly thereafter we notice that two of our toilets are filling very slowly, as well as the water pressure in the shower & washing machine seemed poor. So we called back. They came back promptly & knew what was wrong immediately (pretty much without having to even look at anything), which tells me that this is a common problem that we should have been warned about. Basically i was told that since the toilets & washing machine were the first water we used after the repair, sediments that had built up had rushed through the pipes and are now in these devices. I should now pay an additional $450 to fix the toilets, and oh yes, call someone else out to fix my washing machine. A quick internet search reveals that if they had just warned me about this common problem and told me to run out outside faucet to get rid of the sediment before using expensive household appliances, we would not now have this problem. Furthermore, when we've tried to contact management, it's taken 1 1/2 weeks to get anyone to call us back! Guess who's not getting my business anymore?

Jason L.

1/29/2014

I would like to give my highest compliments to the technician that we've had in our house for the last couple of days, Adam Coulby. In my opinion Adam went above and beyond what was asked of him. He was one of the most professional and courteous technicians that I've ever worked with. My wife and I just moved into a new home and wanted to move our Washing Machine and Dryer to another room in the house and get a tankless hot water heater installed. Adam explained everything that we would need to do and the costs associated with the work, in a clear and concise manner. Of course, no job is ever completed without a few kinks. Adam was able to overcome all of the many obstacles that our new home presented to him. We can not be more thankful for the work that he has accomplished for us. We love what he's done and would highly recommend asking for him specifically for all of your plumbing needs. If we need anything else done in our house, we will only be happy if we can request that Adam can back and do the work for us. Our only complaint was that Adam was not given any help in the very large job that he did for us. I know that his days would have been a lot shorter and the work load a bit easier if someone else was there to help him. Again, my wife and I give the highest compliments possible to Adam Coulby. Please see that he is recognized for his tremendous customer service!

L C.

2/29/2012

Decent work but WAY, WAY, WAY overpriced. I have a nice condo about 4 years old so the plumbing is in decent shape. However, the plumber convinced my wife to have the garbage disposal replaced ... total charge about $600. I checked Amazon and the same make and model disposal goes for $77 so labor was over $500 for probably less than an hours of work. I don't expect them to match online prices but let's be reasonable. Also, the plumber snaked out the shower drain ... another $250, and installed a toilet repair kit for about another $250 (note that toilet repair kits cost less than $20 at Home Depot and do not require any tools to install). After seeing what my wife paid, I called to inquire about the pricing. After a few calls of going back and forth, they finally, offered a $75 credit and a coupon for a discount on future work. No thanks but no plans to ever use that coupon. I highly do NOT recommend them. I guess they have to pass on the cost of all that advertising to the consumer. Again, unless you want to over pay, they are NOT recommended.

R P.

06/12/2013 12:00:00 SA

Dishonest and very unprofessional. Had a service tech come out to look at my ac unit and he told me the start assist did not work, the coil line was filthy, a tune-up was needed, a new capacitor was needed as well as a surge protector. He quoted me $792. Oh and I might need a shot of Freon which was $150. So I talk him down to $650 without the surge protector and Freon and he gets to cleaning the unit. He then comes back to me and says that the fan motor is smoking and does not work properly and needs to be replaced. When I asked how much that was he said $800 or $900 dollars!!! I said let's stop this and get me a quote on a new unit. He called the sales dept. and they said they would come out the next day to give me a quote. In the meantime I wrote him a check for $89 for the service call and sent him on his way. I then called other companies to set up some quotes and started talking to one guy and I told him what was supposedly wrong with the unit and he said he could fix it for $400. Hew comes out and takes a look and runs a few tests and tells me all it needs is a shot of Freon. Everything is working perfectly!! He charged me $150 which included the service call. Michael and Son is a rip-off and very very dishonest! DO NOT USE THEM!

Steve J.

7/22/2013

When my central air stopped working, we found Michael & Son (M&S) in the yellow pages. The technician / Salesman ( I put the emphasis on salesman) came out to troubleshoot the system. He told us that the compressor was bad. He was able to convince my wife (I was not home at the time) that it would be more cost effective to replace the entire system (furnace and air) with a high-efficiency system. He also said that we'd need to run another Return duct because the previous vendor had installed inadequate returns. He stated that unless we did this, we'd continue to have problems and that the system would be broken again within a year. So, I called Blue Dot Services. Turns out that the compressor was fine, all we needed was a new capacitor. The Blue Dot technician had the system up and running in less than an hour. So, we canceled the contract with M&S. The M&S salesman tried to convince me that I still needed a new system - he was less than nice.

G C.

05/05/2011 12:00:00 SA

Like the other reviews, I noted they are incredibly friendly, they have the same professional demeanor, and I like the outside carpet and shoe covers, but this is all a game, albeit a brilliant marketing scheme. I had three separate M&S contractors out today, one for electric (was actually two guys) one to service our two HVACS, and a plumber to put in a water pressure gauge. Luckily the HVAC service was a set price of $59 each (we have paid $99 in the past) and the electric inspection was free. Beware of the cheap prices or free inspections, they make it up in the end or they would not be in business. I got the same fancy price book and lots of problems quoted that I didn't know I had (and probably don't) and the prices were outrageous (and yes insulting as I have read from fellow reviewers). I paid $530 for the plumber to put on the part (that I provided) and it took about 2 hours, at $250 an hour, that is not a bad living. The electricians gave me a check list of items I need and about a $10,000 quote for all of them (almost $3,000 for four smoke detectors... really)? It was difficult to sit through the whole marketing pitch. Their monthly HVAC service plan adds up to about $680 a year and does not include the compressor, you do the math. I give them an extra star for cleanliness and professionalism...get at least three quotes, that is paramount!

Music M.

07/12/2012 12:00:00 SA

I contracted Lowes to install a kitchen garbage disposal where the current one had broken. They contracted Michael & Sons to actually do the job. The two men came out, and my tenant was there during the job. Not long after starting the job, the men called my tenant over and said for her to tell me there was a leaky pipe. They then proceeded to install the new disposal. My tenant called me the next day and told me about the leaky pipe, and I drove down to fix it. I found upon closer inspection that the pipe had actually been broken by the plumbers, and they just patched it up with glue and putty and played it off as if it was already cracked. My tenant had even found the part that had cracked off INSIDE the new disposal the first time she turned it on. Not only that, they did not install the entire new disposal and did not bother to let me know about it or why. They also took the new part with them instead of leaving it at the house. It took several calls by both Lowes and me before anyone at Michael & Sons would talk to me about this, and even though it was leaking due to their fault, they wouldn't come out for four more days to fix it. When it was finally the day they came back out, they showed up at 5:15 when the appointment time was between 1 and 4. I had to call the company dispatcher at 4 and again at 5 to make sure these guys were actually coming. Even the dispatched lied and told me they were stuck in bad traffic. (Seriously, this may have worked before smartphones could show you up-to-the-minute traffic.) They never apologized, although I was clearly angry at this point. They fixed it to my satisfaction at the end of that day, but the hassle and anger and lies were not worth it. I would never recommend this company. This should have been a simple job.

Kay M.

05/05/2011 12:00:00 SA

My yard lamp burned out and, after checking the bulbs, I phoned M&S as they were recommended in a book published by my county. The bottom line is that they were outrageously expensive and assertive about what was needed and what I should sign up for in the future (a ceiling fan, etc.). My problem was the photo cell was not working. For this they charged me $29 for dispatch fee, $159 for trouble shooting, $75 for installing the photo cell, $274 for a surge protector and $58 for installing 2 pole broken for surge--a total of $595. The tech informed me he was installing the surge protector without telling me its worth, cost and that if there was a surge I would have to install a new surge protector. He instisted that I needed 2 Carbo monoxide alarms (to replace my smoke decector) and a attic fan, for an additional $859. When I iinformed him that I could have the latter installed for less $, he insisted that his firm did it better. I accept the fact that I am vulnerable, as my now deceased husband, usually handled such things. I just want to warn others that these guys are not worth the money. I believe that I should have had a decent handyman replace the photo cell and certainly would have spend a lot less money. THERE OUGHT TO BE A LAW.

Daniel M.

03/06/2011 12:00:00 SA

Never never never again. I had a gas heater outage today, and found this company on the internet. It was actually the second company I called, but since the lady on the phone was so adamant that they could get somebody to the house for a relatively minor fix, I cancelled the inquiry into the first company. After my 10AM call, I waited all day, called 6 or 7 times and was always told I was the next person for service. At 4pm, I had to make a decision on whether or not I was going to have to cancel a dinner with my wife. I ended up sending her alone, and then called several times, only to be finally told at 8:30pm that I was behind several other calls. Finally, some jerk called me and said that the earliest he could make it was 3 hours later, but with the rain and traffic and all... - he was clearly trying to get out of the job. I cancelled and called another company. What a waste of a day.

Shawn S.

12/16/2011

I had the biyearly check up of my HVAC unit several weeks ago. Of course the technician found $2000 worth of things that needed to be done (it's not that old and was put in my M&S). I decided on the mold eradication and the duct cleaning. Of course they can't do anything on a weekend when you first ask (their responses go from oh, we NEVER do that type of work on weekends to Oh the weekends sure fill up quickly to oh, ok, we can do that for you.) I finally got them to come in a 2pm-6pm window. I should have known what was up when I was the first visit. The two guys came up, looked at my hVAC and announced that they couldn't do it because it was too far up and their company doesn't have the equipment to do duct cleaning on the 18th floor -- I live in a huge condo complex with four 18 story buildings. the first two numbers of my unit are 18 and the company has been here several times - you can't tell me that they didn't see this coming BEFORE they sent their techies out. BUt did they tell me? Naw. It was obvious the technicians wanted to move on and didn't want to stay - when I pressed they said they could do a vacuum of it but they didn't want me to call the company when the job was incomplete and it just wasn't worth what I would be paying for it (offer of reducing the price? of course not). Trying to get out of them what my options were was impossible. I finally got out of them that the company can't do it and maybe I could call around. When they left I called the company to ask why they even bothered to send someone if they knew they couldn't do the job. The guy was rude and unapologetic at first and then--after I mentioned social media reviews--he decided to offer the vacuum job (suddenly they could be there on a Saturday). Please find some other company. These guys are overpriced and unreliable in everything except calling you every 6 months to see if you want to buy an HVAC check-up.

Andrew C.

2/17/2014

My hot water heater went out and I was getting some runaround from the warranty company and their plumber, so I was given the freedom to use my plumber of choice. I called Michael and Sons because their stickers were plastered all over my old hot water heater. Their plumber came out and was very professional, but after doing some work on the unit, found that there was a large chunk of sediment in the unit which meant a new hot water heater was my only option. Since it had been 10 days with no hot water, and the plumber was saying he could get it done that day, I said yes. I told him I did not want anything expensive put in, but yet somehow he said the cheapest option was a $2700 hot water heater. After looking online, the unit that was put in costs about $1900. I understand there is some labor costs added in, but I had to help him carry the new hot water heater to the basement, and carry the old one out. I didn't charge any labor costs. After all was said and done, the installation cost me $4300! This seems ridiculous for a new hot water heater. I feel as though I was taken advantage of on cost due to some desperation to have hot water. The warranty company only reimbursed me for $1250. The plumber also kept pushing me to install a new pressure regulator because he said mine is probably broken. After asking him numerous times to try regulating the pressure with the current regulator, it still worked. There are a ton of other plumbing companies that would have done this job for half the price. Try someone else.

Joan G.

12/27/2013

Called a day before to set up a non-emergency appointment for the next day. Call time was 2-6 pm. At 5:50 pm, no-show. Called to find out where they were. Excuses, excuses, excuses. Understand that emergencies happen but without a phone call to say they'd be late is unacceptable. Said they would show by 8 pm. Then got a call at 7:15 pm and said they didn't know if they would make it by 8 pm. Said we'd wait until 9 pm but they could not guarantee they would come and stated they could not make it over the weekend and we'd have to set up an additional appointment. No way. Nice way to do business. Phone call at 8:15 pm said they are finally on their way. Showed up at 8:55 pm. By 9:40, have to come back the next day because didn't have the needed supplies to fix the problem. Repairman was good but still not happy with the time that was wasted. And now having to wait another day and a cost of over $600.

gerard f.

5/14/2010

WOW! EXPENSIVE!!! They showed up on time as promised. They diagnosed the problem correctly (needed a new breaker box), and they made a big deal about wearing their booties...in an unfinished basement...then I got an estimate for THREE THOUSAND DOLLARS. And an offer for a free plumbing inspection - WTF? I'm not an electrician, but I'm pretty house savvy, having renovated a few. At most the materials were $800, lets say their rate was $100/hr. (let's just say)...6 hours equals $600...that's $1400. OK, let's double that rate: $200 an hour (My wife is a lawyer and she doesn't make that), that brings me to $2000... I smell a rip-off. I got the job done for $1400, from Poppy's, a smaller , local company. What really got me thinking, was the Michael and Sons Guy slapped a Michael and Sons sticker on the breaker box he was recommending I remove! Whatever. I recommend getting several estimates before using them - saved me over $1000!

LYC I.

9/20/2010

Totally inflated prices and bad phone customer service. We saw their ad in the verizon center and are new to the district and we don't have any referrals. So figured we'd give them a shot (although we are normally skeptical of such elaborate advertising). We called half a dozen HVAC places for quotes, so we can intelligently speak about the difference in service. We called Michael & Sons, and a woman named Rachel answered the phone. We told her we were interested in a price quote and wanted to know what the procedure was. Rather than explaining what the price is or asking us questions about our particular needs, she proceeded to ask for my address, zip code, phone number, cell number, email, etc. I had to stop her and say: why am i giving you all this information, what is this all information for? Then she said, 'a technician will be dispatched and it will be $149 for the diagnostics visit, which is not creditable toward the actual work. She should've told us all that before punching our information in her computer and given us a chance to decide whether or not we want someone to come out. All the other HVAC places we called first asked what our HVAC problem was and explained the price for an initial visit, before grilling us for our personal information. HORRIBLE AND UNPROFESSIONAL - WILL NEVER USE THEM AGAIN!

Yoko H.

4/17/2013

I purchased a hot water heater at Lowes and Amar with Michael and Son was retained to do the install through Lowes. I have to say they are not only very competent in what they do but they are extremely customer oriented. The unit I purchased was a wrong size which I did not realize until Michael & Son showed up with the unit. I called Lowes to see if they carried the right size one in the store but being it was Saturday and extremely busy in the store, I was put on hold forever. Amar's boss, Robert, was on the phone with me and he offered to call the store manager's cell phone and he successfully secure the correct size one on one call and put it on hold for me. While I went to the store and exchange the hot water heater tanks, Amar stayed at the location and drained the old one so that they can finish the job and I didn't have to pay twice for the install. They were extremely customer oriented and I was very impressed. First class!

S B.

07/12/2013 12:00:00 SA

This is the first time that I have used Michael and Son and I have to say, my husband and I are not overly impressed. The job we needed done ended up being a lot more complicated than the electrician originally anticipated, but he assured us he would get it all done. We are now looking at a month later (scheduling miscommunications created some delays) and the job is still not finished. The county inspector came out and found four different violations after they finished their work. These included basic code violations such as digging a trench that was only 12 inches deep when it should have been 30 inches deep. They used improper connections in the breaker box and did not make sure the main bonding screw in the service panel was making a proper bond. I was stunned that a licensed and bonded big name company would make these errors. We also had to repair the drywall and siding that they damaged during the process. To be fair, they warned us that this would occur and that they have people that will fix it for you, but that is an additional cost. I just know that every time they punched a hole, I cringed a little. To their credit, the technicians were always polite and punctual. We genuinely liked the electrician and his assistants and they did immediately came out to correct the violations, but it has gotten to the point where we are beginning to doubt their expertise with challenging projects. Hopefully the project passes when the inspector visits again. At this point, my husband and I wonder if we would have had better results with another contractor.