Best Plumbing Services in Gilbert, AZ

On 5/13/20 What started as an ok experience turned out a not so great experience.  I was approved, no questions asked. I thought Perfect!  we made an appointment on 5/18/20 to install.  It turns out they have a stipulation they just started and i need to provide POI (proof of income) I received this message on 5/21 at 5:47pm. This was after the rights of rescission deadline.  I advised the tech that if they could not get me approved that there was no need for the water softener and I could make myself available to uninstall.  He sent me an appointment date for 5/29/20 to remove. He showed up only to threaten to take me to court.  Also stated various times that he wanted to keep our  asses out of court.  Quite unprofessional and unwelcome conversation. I had to ask his to stop using this language.  I even offered to pay for the two hours of labor that was done by the Hispanic man that was dropped off at my home.  At the end of the day, if I wasn't approved in whole, the work should not have been done.  Or it should have been stipulated to me that they may need this or that.  None of that was mentioned, explained of any sort.  We had to call twice into financing because of an issue he was having pre install and after install, yet nothing regarding stipulations (POI, proof of income) Not a good feeling about this one.  I am glad i have a garage camera.

Roto-Rooter completed our repair (shower handle fell off). They fixed it and it works and the dispatch employees were very kind but those are the only good things I can say. Although it sounds like a simple fix (idk I'm not a plumber) we were quoted $400 which seemed very pricy. Imagine my shock when the bill came and it was actually $675. Seemed excessive. Additionally they did not communicate about running behind or respect our time. When I first called they told me the tech had a 2 hour window but then they showed up 3 hours later. They had to come back the next day and it was clearly communicated that we were unavailable after 10am. The tech promised to be there before 830 and then showed up well after 11. For the massive price I would at least expect timeliness or at the very least some type of basic communication. Thanks for fixing the shower but unfortunately I cannot recommend this company to anyone.

Do not use this company. When  bob worked there they were great. Now they won't call you and told me in aug that they would repair my gas line in sept. Never called me back so in oct I called was told they would called me the next week never called. So I called them back and they said they were not allowed to work in my area. I could have already had it repair.