Professional Plumbing, Inc.

My home warranty company assigned this company to me. A plumber came by my house on Monday to fix a clogged toilet. They were there five hours and were unable to fix the problem, and told me they would come back the next day with some different equipment to finish the job. No one followed up with me on Tuesday, and by Wednesday they told me they didn't have anyone available to come to my house and I would need to be seen by a different company. I understand that everyone is short staffed and busy, but it's absolutely ridiculous to leave a customer hanging like that and then tell them to go elsewhere.

Update: I got a plumber from a different company to come to my house today, they completely fixed the problem in less than an hour. I assumed there was something seriously wrong since Professional Plumbing was at my house five hours and couldn't fix it, but clearly they're just all around terrible.

My home warranty sends out to these people. I always give everyone the benefit of the doubt, but this process has been ridiculous. Our water heater began leaking on Sunday so we submitted a claim. He had to turn off our water completely because of the leak. Nobody could come until Tuesday to check it out. They scheduled us for 8:30-12:00. You would think that would be the first or one of the first appointments of the day. Come 12:00, nobody has shown. We call and are told they are behind from another project. Finally around 2:00 somebody shows up. They confirm that it needs to be replaced. The technician said he has to submit the paperwork to our warranty authorization department and that will take 1-2 days. So even though it has been a terrible experience so far, we think, this nice man is doing his best. Two days later we have heard nothing so I call my warranty company. I am told no paperwork has been submitted! The representative calls Professional Plumbing and the secretary says she has the paperwork but has not submitted it. Keep in mind, WE STILL HAVE NO WATER. The secretary promises to have it submitted by the end of the day. I am beyond angry with this company. They are useless and clearly have no pride in what they are doing. I would never recommend them to anyone. In fact, I have submitted a complaint to the BBB.

Contacted them at 4:30 pm on their emergency number per our home warranty company who they have as their contract plumber and it is now 9:30pm and they have not called back! I do not understand why state call this number if it is an emergency if you have no intention of returning the call. I cannot in good conscious recommend this company to anyone who might have a emergency plumbing need and be left hanging like we are. bad business practice.