Kezia Lounel B.
3/14/2014
Removed and disposed my old water heater, installed a new water heater with a drain pan and a Protection Plus kit, changed some of the fittings too, all within a few hours.
Rheem 50 Gallon Gas Residential Water Heater (Professional Classic Series: Atmospheric) - Model # PROG50-38N RH58
with 4-Year Extended Term Warranty from Protection Plus
Because he was a licensed professional, and with the Protection Plus kit, my warranties are extended from 6 to 12 years for the tank, and 6 to 8 years for the components. He also promised me a 2 year labor warranty on the installation.
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David was referred to us by a friend of ours who was a former client of his. I called David at 10:41am, and he said that he could come and give me an estimate at around 12:30pm. He was early and was here by 11:31am.
He checked out my old unit, and our setup at the garage. We discussed things for about a few minutes on what to do, what to get, and how he would go about it. He also started draining my old water heater after we agreed on things.
I first thought that the $630 price for a basic installation for the Rheem PROG50-38N RH58 was a little high, as these retails for less than $400 right now, but because he was there right away, I didn't argue much and thought it fair. Neither was it equivalent to our existing unit which had 40K BTU instead of the 38K BTU in this new unit, but I kinda like Rheem better than the other models that the other contractors are offering, so I agreed to it. I was just concerned about the warranty of 6 years, so he told me about the Protection Plus kit which would add 4 years to the tank (and I thought it would also add warranty years to the parts) for $200, and I did the math comparing it to the 12 year and 9 year warranty models, and agreed to it, even if it normally retails for around $150. I also wanted a drain pan, just in case, so we added that for $40. He gave me a $30 discount overall, for being on Angielist. My total was $840 which I think is still a great deal, considering he did it all in the same day, and he was easy to talk with. I didn't mind the mark-ups too much because he was quick and easy to talk with, and if his work is as good as I think he is and with the 2 year warranty, we'll end up keeping him as our plumber and using him for more of our projects. He might even be a friend later.
He came back after 2:30 after he had lunch and after he picked up the new water heater. He was alone, so I had to help him a little, but it was all good. We also talked about all kinds of things while he was working. He finished in about 3 hours, but it was probably my fault because we talked about a lot of things from which we both learned from each other.
Overall, it was great, and I find him an honest and good plumber. His work was clean and the water heater seems to be working good without issues. I'll know more later and will probably update this review. What I know now is that we'll contact him for other plumbing issues in the future and probably invite him to a party or two.