Johns and Associates

I had four Flushmate power toilets recalled. John and Associates were assigned by Flushmate to swap out the power flush tanks. Even though they were late for the appointment they got right to work doing the job. The younger one is the owner who inherited the business from his dad. Before plumbing he did HVAC work. The older gentleman is in poor health and he is a cousin. He has 50+ years plumbing experience and it shows when conversing with him. He physically can't do much of the work and directs the younger one when needed. These skilled tradesmen may look a little disheveled and sloppy but working as a team are definitely not baffoons. They finished the recall work in 2 hours and then replaced my kitchen faucet as an addon. No leaks in any of the four toilets or my new kitchen faucet.

One star is too much.  DO NOT use this guy. He can't even do the work he has his son who is not a plumber do the work or try to do it.  They didn't touch a thing and charged me $65.  He use a flash light that is 20 years old and came with NO tools. WTF.  Thanks Choice Home Warranty for NOTHING.

DO NOT USE THIS COMPANY!
They were called out by my warranty company for a service call and first tried to not show up to the appointment until I called them. When they showed up they were dirty stinky and I did not feel comfortable having them in my home. They then went and reported back to the warranty company something completely different than what they had told me and my wife and lied to them about what the problem was so that they did not have to fix it under my warranty but would still get paid for their service call. I then had another plumber come out and confirmed that what they had told the warranty company was not true.

BEWARE USE AT YOUR OWN RISK!!  On March 16, 10:06 am, our home warranty company assigned our service request to Johns and Associates, Brazil, Indiana with the appointment scheduled for 3:00 pm to 8:00 pm on March 16.  Then, we received a March 16 email at 5:38 pm advising that Johns and Associates had unilaterally rescheduled the appointment for 3:00 pm to 8:00 pm on March 20 - 96 hours later!  There was no answer when I tried to call them and their voicemail box was full.  I don't get burned twice, so the next morning, I located a reputable plumber that resolved the issue within three hours of my call.  PS - Wanted to give zero Stars, but am required to use a minimum one-star rating.

What a couple of incompetent buffoons. I too was a victim of a warranty visit for a sump pump. After this disgusting pair trampled through my house and stunk up my bathroom, they hit the stuck float and called it fixed. They mentioned the pump was billowing smoke, went to the car and disappeared with my 65 dollar fee. Thanks choice home warranty. Do NOT let them in! The pump did die and lucky for me I was home and had to go buy a pump and install it myself before the basement flooded.

I recommend that you NEVER use this company. Absolute terrible service!!! They were very dirty and left a horrible odor in our home after they left. They were 1 hour and 15 minutes late, they tracked mud/dirt through the house even left mud from their shoes inside of our shower! One of the men walked into our master bathroom, shut the door and I'm guessing used the toilet. He never said a word , didn't ask asking permission. Then walked out of our bathroom and went straight to his truck not even making eye contact with us, it was very strange and very rude...oh, and very disgusting! Then the other guy proceeded to tell us the cause for the leak in our shower, but wouldn't fix it. Said they were there only to assess the problem but still charged us a big fee for just coming over.