John Fowler Plumbing

when we bought our house we found out we need a whole sewer replacement (yay old homes)

I called John Fowler Sewer & Drain and they came out immediately and helped me. They were on time, honest and reliable. They got the job done in record time, and have a perfect working sewer now! thanks to John Fowler Sewer & Drain!

In May of 2021, I purchased my first home. As part of my closing cost I agreed to buy a home so long as a sewage line was repaired. The company the seller chose was John Fowler Plumbing.

I was given the check at closing for John Fowler Plumbing. The amount was nearly ten grand. I contacted the company. They came and took the check, in full, prior to rendering any services. I didn't think anything of it, so I let them have the check-assuming that the work would just be completed. The company came to my home to obtain the check. They said they would be out to complete the job; which they had to re-scheduled. This wasn't a problem. I understood.

When the plumbing company finally came to do repair they disconnected me from city sewage. Then, expressed this wasn't the job they thought it was. It was then insinuated that either me, my family, or my neighbor need to contribute to the cost of this repair.

I felt that the company should take some accountability and shouldn't have quoted for a job they couldn't perform. I also felt that they should be asking the seller to pay as this was part of the agreement for purchase of my home. So, my family and I contacted an attorney. After the attorney was involved, things were able to finally be resolved to have the sewer line replaced. However, after the company left they left my yard a complete mess! There is rocks, clay, debris everywhere as well as a huge dip near my house.

I felt that this huge dip of dirt near my house could be problematic. My neighbor was concerned about it as well. So, my neighbor calls  John Fowler Plumbing and asks if they will fix the damage they incurred to his yard while performing this project and if they could fill in this dip that he has left next to my home.  They immediately say  no, landscaping wasn't part of our agreement.  I later received a text and advised that landscaping is not part of the price that was paid and that eventually the rain will settle the dirt after a few months.

John Fowler Plumbing, in my opinion, does not care about people. They will take no accountability for any mistakes they may make.  I feel that they only care about trying to get as much money from you as they can. If you're not willing to give them several extra thousand dollars in addition to what already quoted to do for a job, they will not treat you well and they will destroy your yard and leave you high and dry.  They did not care about the safety conditions of raw sewage in my yard and they will did not make much effort to clean up any feces or toilet paper that was in my yard because of the disconnect that they performed.

If you live in Indiana - PLEASE PLEASE PLEASE think about hiring literally anyone else. I suggest Second Opinion Plumbing or Seriously 24/7. I had them come out and inspect what was happening at my house. The people at these companies were really sweet and they were willing to work with me to help resolve my issue very promptly!

DO NOT RECOMMEND!  We had used John Fowler many times in the past, however, I will NEVER use them again.

We had a different plumber work on our bathroom plumbing, but he got to a point that he did not have the expertise to complete the job correctly.

So, we contacted John Fowler specifically to do what the other plumber could not do. We paid $2500 in addition to what we had already paid our last plumber-and this was ok with us because Chase assured us they could get the job done how we wanted it done...... Sadly, we believed him.

However, they completely failed us and did NOT do the job as we had agreed upon. He charged our credit card even though we called to explain very nicely that the job was not done as we had agreed on. We asked if he could come back out to complete it as we had discussed.

Chase simply refused to come back out to correct it!  He only agreed to change out a drain, which was only a very small part of the problem as the entire job was done wrong. We were shocked!  In addition, he showed his true colors and was extremely rude and condescending. He was more concerned about his time and his money than he was about practicing integrity, behaving ethically and keeping a very loyal customer.

I have spent years referring people to John Fowler, now I will tell everyone to RUN AWAY -they are unethical and the owner, Chase, is rude and unprofessional! They do not stand behind their work. BEWARE of JOHN FOWLER! If they do not do the job right, they will not come back out to correct it, but will TAKE YOUR MONEY AND RUN the first chance they get.

I can't recommend this place. They charged me $385 for a drain cleaning, that was not successful. They left 3-4 inches of standing water in my basement, and then quoted me over $2000 to remove the drain and install a new drain. Not impressed with their level of service or high price.

Able to get you in for same day appointments. Quick, professional and no complaints. Will continue to use this company for our plumping needs.