G D Smith

Bait/switch - Called asked how much to tell me what was wrong with A/C they told me $65. $65 was transportation to unit. Another $68 to look at it.

After calling asking about service rates, I scheduled appt. I was told $65 to diagnose and tell me what was wrong w/ Central Air that was freezing over the coils. I was made aware that materials will cost additional if freon was needed, however when the visit was 30min in total, I would have not have guessed that an additional fee would be charged for performing the service that the truck arrived to perform.

I have no issues paying for the service, nor the materials; However, when told a Service Call is $65 plus an additional fee of $68 to perform the service is deceptive. Whereas, I'm charged a fee for the OPPORTUNITY to give them BUSINESS??  When I called to address the billing issue with 'Mike Smith' I was told that $65 was for the truck to arrive at my address... If I wasn't home, or they were unable to look at the unit, I would still have been billed the $65 ...which I understand. He then told me as soon as they step out of the truck to look at he unit, another $68 is billed even if no work is performed.

I told Mr. Smith that they need to clearly define that the $65 is nothing more than a Transportation Fee for a person to perform the service, but if that fee does not include some minimal effort to detect the service needed to be performed, then it was very poorly represented based on the information that I was given per my call.  I would like refunded the $68.