Description
Here at LaCassa Plumbing we believe in customer satisfaction. We strive on performance, perfection and priority to our customers and to leave our customers feeling 100% satisfied. Call today to schedule your next appointment with us!
HISTORY
Established in 2018.
LaCassa Plumbing was created with one main focus, to help people. We understand that finding a trustworthy and reputable plumbing contractor is proven to be difficult. As a husband and father of three beautiful daughters and founder and owner I understand the challenges of everyday life. The vision for the company was to provide a outstanding service and customer satisfaction to those who are facing a unpleasant circumstance. Here at LaCassa Plumbing we believe in family, and treat our customers as they were our family.
ABOUT BUSINESS OWNER
At LaCassa Plumbing we strive for excellence. As a leader in the plumbing service industry we value our customers and confidently inform them of the newest and most advanced product and services out there. I would like to personally thank all my current and future customers and their friends and family. Customer satisfaction is our number one goal. If you are not satisfied for any reason with our superior performance we will do whatever it takes to make it right. I guarantee it! Carmen LaCassa-Owner
SERVICES
Toilet Repair, Drain Installation, Water Heater Installation, Bathtub and Shower Repair, Faucet Installation, Garbage Disposal Installation, Gas Line Services, Sump Pump Repair, Sewer Services, Sink Repair, Water Heater Repair, Pipe Repair, Bathtub and Shower Installation, Drain Cleaning, Faucet Repair, Garbage Disposal Repair, Sump Pump Installation, Pipe Installation, Sink Installation, Toilet Installation, ,
Reviews
Have a 70 year old home with many issues. Matt was able to upgrade my plumbing into the current century. He installed a new dishwasher and 2 faucets. Was very professional, punctual and informative. Would recommend.
I have a satellite office in Wheaton and had some plumbing issues that the landlord was not responsible for. I searched my trusty Yelp and LaCassa Plumbing was 5 stars and high on the list. Melissa answered the phone right away and when I described the problem and that my folks only had 1 restroom, she and the plumbers put us in priority. They settled the issue quickly, but also cited some bigger issues we might want to address in the future. A few weeks later, yes, we needed to call again, as they were correct and yet again the plumbers came right out, assessed the issue and made plans to replace the toilet. All completed quickly and on time.Grateful for quick service and creating a phased plan that didn't need us to spend a lot of money unless needed. A+
My shower was backing up on a Friday evening, I called multiple plumbers with no luck, lacassa plumber shifted there scheduled to accommodate my plumbing issue on a weekend with out a huge weekend fees. The owner was on sight an diagnosed the issue an had it resolved immediately. It's nice to see pride in workmanship and a responsible owner who's a master of his craft.
I'll be remolding a few bathrooms in the future and lacassa plumber will be highly recommended for the job.
Anthony B.
06/05/2022 12:00:00 SA
Carmen Lacassa is awesome! He knows his stuff and makes sure it's done correctly. Have used him twice and will use him again!
Lauren O.
05/03/2021 12:00:00 SA
I officially have a plumber I can trust! Michelle (hope I got her name right) who answers the phones is lovely!! So helpful and kind, she could feel my stress over the phone and completely calmed me. I had a leak on my one and only toilet days before Easter, of course I was hosting dinner at my house. Carmen showed up that evening and fixed it right away. He was knowledgable and great to work with. Now about a month later it leaked once again, not their fault, because my floors are terribly uneven in my condo which is likely causing the issue. They were again right on it and Carmen came back to fix it once again. He and his team wears a mask for COVID safety and booties on over their shoes (extra bonus). Will definitely use them for any and all plumbing needs in the future!
Joan K.
02/05/2020 12:00:00 SA
This is a bit late but I felt I needed to leave a positive Review for Carmen and his expertise.
My kitchen Sink backed up and needed to be rodded out. His response Time was great and within a couple hours I was back in business. Imagine not being able to use your dishwasher! :-) For some people that's a fate worse than death! That's me....Lol He was very polite and very reasonable and I certainly would recommend him anytime.
He's on my list if I ever need help again :-)
Nicki S.
09/06/2019 12:00:00 SA
I recommend this company wholeheartedly! They are a pleasure to work with. From the ease of setting up an appointment, to scheduling me super fast, they know how to accommodate their customers! Not only that but Carmen was honest and fair about what needed to be done in my home. He was knowledgeable, kind, and worked efficiently. Most of all, he worked very cleanly and was able to solve my problem quickly! If you have plumbing issues, give them a call!
Called LaCassa Plumbing to unclog kitchen drain and redo the piping underneath the kitchen sink.
Was thoroughly impressed by the friendly customer service when scheduling the appointment and when Carmen came he has such a friendly and calming presence. He is very knowledgeable and only did what was needed and didn't upsell me on any extras. Very reasonably priced and super clean. I also love that they're family operated.
Ashley G.
03/04/2020 12:00:00 SA
I was so frustrated trying to call different plumbing companies that wouldn't return my calls and the one I did talk to, was so rude and bothered by me calling, I literally hung up and told the man I hope his day gets better. LaCassa plumbing returned my call in ten minutes and the girl was so accommodating with my busy schedule. Needless to say, they came out that very next morning to install a new water heater! The best part is that Carmen, the owner, is ridiculously tidy in his work and left the place looking better than he found it! He answered EVERY question I had and explained some things to me. He definitely doesn't BS you and is straight to the point. His pricing was very reasonable and I will continue to refer him to anyone I know that needs plumbing work!
Florence M.
09/08/2020 12:00:00 SA
A#1 - Professional, Service, Clean, Efficient. Called on Saturday
holiday weekend. Need new water heater. Couldn't come right away so set up an appointment for right after holiday. Than Melissa called back and said they had a reschedule so Carmen could come and
evaluate that afternoon. He arrived when he said he would and fixed situation. It was a holiday, he could have gone home early. But he made it right for us. I was impressed by the communication. So many places just don't care. Already recommended LaCassa Plumbing
to several people. Glad I found them. Thank you.
I have used Carmen & LaCassa Plumbing at my house, for my general contracting company, and have given his name out to friends numerous times. Carmen is straight-forward and technically knows his stuff very well. I would highly recommend him and he will continue to be my go-to plumber.
Aaron M.
08/08/2019 12:00:00 SA
We had a deep clog in our kitchen drain. Carmen made time to come over quickly. He worked efficiently and made sure there were no messes. Fixed the clog and took the time to confirm the problem was resolved. Would definitely use again.
Found them through a local group FB Page. Messengered me ASAP. Called in the early morning and by 10AM, my toilet was totally fixed. Nice, honest, exoertise and efficient. Would indeed call again and recommend to anyone local too!
Carmen is an amazing plumber. We had to replace our sump pump at the house, he did an amazing job explaining everything to us in details. Very knowledgeable and professional. Next we have him replacing 2 toilets. I highly recommend LaCassa Plumbing.
Our water heater stopped working on a Saturday morning. After making a few calls, we were lucky enough to connect with Carmen and Melissa LaCassa from LaCassa Plumbing. Within three hours of our initial call, our new water heater was fully installed and working perfectly! Carmen could not have been any nicer - he was neat and clean, and his work was meticulously completed. His price was better than any other quote we received, including those from the big box stores (and they would not have installed until the next Monday unless we wanted to pay an additional huge emergency fee). LaCassa Plumbing is fantastic - can't recommend them highly enough!
I found LaCassa Plumbing on Facebook when I sent a message they responded quickly and Carmon was able to come out in the same day . I was having an issue with water n sewage coming up in my basement. He rodded it out and the was so honest an upfront with everything from prices to the work he was going to do very knowledgeable . His prices are awesome and so is his work !!! Great guy !!! Next up getting a new water heater and I will be using LaCassa plumbing.
We tried LaCassa Plumbing after Carmen LaCassa replaced a water heater in our pastor's home. We have had a leaky hose bibb on the front of our house for a couple of years and finally decided to do something about it when we heard about LaCassa. Complicating the job was the fact that an electric conduit, water pipe and heating duct were all within a foot or so of each other in the crawlspace, leaving very little room to work, and the old bibb had been mortared into a front wall of uneven stonework. Carmen did a careful job of removing the old bibb with a minimum of disturbance to the stonework, and setting in and sealing the new bibb. I was under the impression that he was going to just bid-out our job, but was happily surprised when he was actually ready to do the repair on-the-spot. As a bonus, he is a very neat worker, using boot covers whenever he came into the house.
Brian G.
03/12/2020 12:00:00 SA
Fixed a clogged basement drain, and replaced a water heater for me the following week. Both tasks were completed quickly and professionally. Scheduling and communications were efficient. Highly recommended!
I was having a large bathroom remodel/addition done and the contractor in charge recommended a couple plumbers. I looked up his recommendations and found one I thought I would like until he came out. I never met such a rude business owner.
Then I was talking to a friend who used LaCassa Plumbing and told me how professional the owner was and answered all questions, cleaned up well and explained everything in detail. I called LaCassa Plumbing up and Carmen (the owner) came by at 7:00pm the following evening upon my request.
When Carmen arrived, he listened to everything I had to say and he gave a couple of his own recommendations. The wife loves the rain shower head and body sprays (his recommendations). Happy wife, happy life . Couldn't be happier with how it all turned out!!
We will be having him back to replace a leaking hose spigot (only leaks when it's on) and to install a back up sump pump system. Thank you for being professional, clean and reasonable!
I've never had to call a plumber before. So when I called LaCassa Plumbing I didn't know what to expect. I called and they showed up within the window of time they said they would be here. Replaced my water heater faster than other companies told me. Also showed me everything that was be replaced and why. Thank you so much LaCassa Plumbing!!! I will be referring you to all friends and family.
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