Kevin Szabo Jr Plumbing

I had called Szabo Plumbing to repair a leaky toilet wax ring on a tenants apartment and was quoted $275, which I considered fair, considering a licensed plumber and fully stocked truck would have to drive there and do the repair. What I didn't consider fair was when the shut off valve didn't work, they charged me an additional $200 to put a new one on. Now I understand if I called them out for just that repair, $200 may be reasonable, but they were already on site for the other repair.
Not to mention they never contacted for any additional approval prior to replacing it, just a text message from the plumber onsite stating the new total would be $475.
I contacted Wade, to discuss the upcharge and was told I actually recieved a discount as they normally charge $250.00 per valve, but he would talk to Kevin himself and see if anything could be done.
As I was away on vacation, I told him I would contact him in A week when we returned.....well, called him twice since returning, NO CALL BACKS.
I decided to check my Credit card, and now see, they not only charged me the $475, plus an additional $14.75, not sure for what reason, as I never received an itemized invoice e-mailed as promised.
I've always considered them fair in past work they had done for me, but as of now, have lost confidence in Szabo Plumbing and will no longer use them, nor recemmend them to friends and family

UPDATE: Upon  Kevin being made aware of this situation , he personnally reached out to me, apologized for the error, and made things right. I will continue to recemmend them and use them as a first choice for my future plumbing needs.
It just shows he is truely compassionate about customer satisfaction, THANK YOU AGAIN KEVIN FOR TAKING TIME OUT OF YOUR BUSY DAY TO TAKE CARE OF YOUR CUSTOMERS.

If I could give more than 5 stars, I would!!! Rob and Nick worked so hard to make sure our pipes were cleared, even though we had hidden lines....Quality work gentlemen, the Stifter family is one of fans for sure!!!

I used this company to install a grab bar in my walk in shower. I believe the guy who came out was Bryan. He did a fantastic job. He didn't take long at all and he was very friendly and helpful. I would use this company again for any plumbing issues if any arise. Very professional. I'm 100% satisfied. Highly recommend them

Ryan K, Connor, Glen, Aneese and of course Logan were professional, knowledgeable, efficient, respectful and extremely kind! They remodeled my master bathroom and I couldn't be more happy!  The makeover was astounding.  They were all so accommodating and flexible with their schedule.  They accommodated all my requests.  I would HIGHLY recommend Kevin Sczabo for all your needs. They may be a tad pricey, but well worth every penny.  I'm already planning on getting my other bathroom remodeled and they are on my redial! EXCELLENT JOB AND STAFF

Just had Vince and Tony from Kevin Szabo Jr Plumbing out on Wednesday to clean my tub and kitchen drains.  They were very knowledgeable, friendly and professional...and clean!!!  Thanks to them I got my vortexes back and no longer need to stand in water while taking a shower.

Thanks guys!!

Recently had them remodel our bathroom shower and they did an excellent job.  The bathroom looks great!  Very  professional and respectful of our home.  Communication was great during the whole process.  We couldn't be happier with how everything turned out.  Thanks to the Szabo team for a great job!  I would highly recommend them!

We've had two kinda rocky toilets for quite some time now. Called Kevin Szabo Plumbing and got a call right back and someone out to the house within days. Ryan was very polite and professional and did a great job. We are very happy with the work that was done and extremely happy to have some steady toilets!!!

We had a big job. We wanted to put a utility sink in our basement that required adding to existing water lines, and tying the drainage line into an ejector pump. We decided to try Kevin Szabo Plumbing and are so glad we did. Vince and Tony did an excellent job from start to finish and we're super happy with the result! Thanks!!!

Very responsive.   I called and a real person actually answered.  They scheduled quickly and came out when they said they would.  Two guys fixed my toilet in under 20 minutes.  They were super nice.

I've had Szabo Plumbing out to my house three times in the past year all for different plumbing issues.  I can't say enough about the great work that they do.  They are always on time, professional and always work with a smile.  My last issue was resolved by Zakk and Kasey working as a team to quickly get the problem identified and repaired.  This is the best plumbing company in the area and I would not hesitate to use them again.

They aren't the cheapest but I am very happy with the job and the service people are very professional and polite. I always been a DIY guy and trusting someone else came hard.  I feel we paid too much but got a quality job.

I loved this company's honesty. I really didn't need a new ejector pump just a rod out. We had the new Zoeller pump installed anyway.  The one replaced was going on 18 years.  From the installer of the pump to the rod out guy all were professional and courteous.
Thanks!

Had toilets replaced. Received a quote for the job. Person performing work had to purchase toilets at Menards. I received call because - was supposed to be beige. They didn't have it so I ok'd the white. Was supposed to get the oval seats. Received round seats. Toilets were installed and those removed were left for my trash pick up. Because there was a couple days in between they were left in my living room. Guy came back with a helper to haul them to the curb. It was raining. He came in to my home without shoe coverings tracking who know what on my carpet and stairs. The assistant wore shoe coverings. Prior to install he informs me he forgot to charge me for the toilets which added an additional $900.00 to my bill. Not a great experience. From now on I will ask if price quoted included all necessary job material.

Called due to a back up and were here within the hour. Very professional and fair price! Would definitely recommend and would call again if needed. We had some tree roots causing the back up and they were efficient and quick to fix the issue.

wow Zakk and Frank were two great plumbers that did the job well with courtesy. almost wish i had more drainage issues to use them again!!

0 stars. Came out to my house to fix a toilet issue. Took $600 to order a part then never came back to complete the return. Worst part is I was eventually able to fix it myself (and I'm no repair expert) with a $30 part and advice from Home Depot. I would never trust this company again - ripping off a single mother.

Great work, very professional team. Had a slight hiccup in scheduling but they made it up to me. Very great plumbers, will use them again.

I used Kevin Szabo Plumbing for my Bathroom remodeling.  Joe the plumber was great to work with!  I highly recommend using this company for all
Your Plumbing needs!

After Friday's storms my sump pump failed. Kevin's team answered the phone. Arrived early and replaced it in under a hour. No pump could have been a disaster. Thanks for the great work.

No job too small! Logan and Todd were fantastic. First time user of their service. Will always GO BACK. From start to finish their quality , timeliness , and professionalism was very straight forward. Set the appt. with Wade who was very explanatory regard the installation of outdoor hose faucet. Can't say enough. Get knowledge and expertise by using Szabo Plumbing.

I have had problems with their plumbers every time I have utilized their service. 2 Water Heater defective, took months for them to correct the issue. 1st WH went out, was identified as defective and recalled by Rheem, yet their plumber went and bought the exact same model, still problems. In between the issue with the water heater, Szabo's plumbers stated their had to be another issue in my home causing my water to go from hot to cold, couldn't be the water heater. Their plumbers began changing items, which in turn created more issues. 3 water heater later and my problem stopped, yet know I have another issue as the plumber came out and swapped out my faucet in my bath tub with a non standard part in an attempt to modify the 1/2 to 3/4 which caused yet another problem. Szabo told me that none of his plumbers did this, yet they did. Why would I call Szabo plumbing if some other company did the work? Makes no sense to me at all. Do not trust this company, first off they are extremely over priced. Their turnover rate on plumbers is off the wall, no one will stay there, I wonder why. Then he attempts to turn things around and states you are lying. Stay away from this company, there are better plumbing companies out there who don't have a bunch of inexperienced plumbers doing the work.

The absolute best plumber and company in the burbs. Always fast and courteous responses and work. I always recommend Szabo Plumbing when anyone i know asks! They are simply the best around!!
A. Baker

Incredible service.   3 pm on a Saturday, I had a basement full of water and wasn't sure if it was the ejector or something else.  Chris answered the phone immediately, said they would have somebody out to my location by 5 pm.  About an hour later, I called back and confirmed it was the ejector and he said no worries, he thought the same and the guys would have one on the truck with them.  Joe and Brandon arrived EARLY at around 430 pm - immediately got to work and were done in about an hour.  Brand new ejector installed and crisis averted.  They were professional, diligent and friendly - very NICE young men.  I called at least 4 other numbers trying to find a plumber and got nowhere!!  I will tell anyone who asks to use this firm - they under-promised and over-delivered. Extremely satisfied customer!!!

Can't say enough good things about these guys.  Excellent, very professional customer service, and extremely responsive.  Our water heater went out over a weekend and we needed a replacement.  Called at 9pm on a Saturday and got an immediate response.  We did have to wait until Monday to get a replacement due to the size of our water heater, but they squeezed us in so we wouldn't have to go another day without hot water.  

Our technician really went the extra mile when I asked him to check out a few other plumbing issues that we were experiencing and wanted to get his opinion on repairs.  I also needed to have some special documentation for the repair due to our home warranty, and they were very accommodating.  I would not hesitate to recommend these guys - in a field that can sometimes have a lot of shady characters, these guys are the real deal.

I called them regarding a clogged garbage disposal...they ran a snake through. It seemed to work better, but not like before. Well the next day....right back to the same. $225 for nothing.

Have not needed Kevin's services yet but when I need a Plumber he will be the one and only!

Everything we have had done has had to be replaced or corrected at least once and sometimes multiple times. I called regarding a sump pump and they replaced it, but the check valve began leaking and spraying water. They replaced the valve, but the same thing happened within a year. Then I was told it was a batch of bad valves and they replaced the last one for free which fixed it.

The other ejector pump rocked the whole house every time it shut down. The plumber changed the check valve and attached all kinds of hangers to the framing. After a short time it continued and I called them back and they made some adjustments that helped but did not eliminate the problem. Recently I've had to spend more time at home due to a knee replacement and noticed the problem get worse. I called them back again and they said it was likely the same issue with a batch of bad check valves.

They replaced it and then handed us a bill for $120. We asked why and the plumber said the work was done to long ago and we should have called earlier. We had someone out for this issue three separate times. Seems that if the problem was caused by a batch of bad parts then they should have replaced it for free.

Takes too many trips to do simple repairs and you end up paying more in the end because you have to pay for their mistakes. Won't be going back.

I called this company on a Sunday. Spoke with someone to schedule an appointment for Tuesday. I am shocked I was able to schedule on a Sunday! Awesome. Brandon and Joe came right on time at 9 am, played with my dog and fixed by kitchen sink piping issue. They explained what the problem was and I am confident it is fixed for good.

They were also nice enough to fix the stopper in my upstairs bathroom without charge.

These guys were totally professional and I would definitely use them again when I run into plumbing problems.

Wanted nothing to do with our emergency situation. His site says emergency services  any time , any hour and we were told him he is booked until 6 and  would not have anyone available after 6pm today. Thanks for nothing.

Reached out the day before and they were there promptly when scheduled.  I had used a different plumber who just seemed like he was trying to get more money out of me, but never felt that way with this company.  They are my go to plumbing company from this day forward - professional, honest and responsive.  Thank you!!

After purchasing my first home I hit a major issue with a water service line leak. After contacting them through yelp Jamie called and set up an appointment.

Jamie was able to diagnose my issue and offered multiple options to fix the leak. My quotes were very fair and lower than most of the competitors.

They arrived and did a great job keeping the area clean and the dust down while breaking through the concrete. Everything through the process was professional and timely. I now have peace of mind knowing I have found a plumber that can handle any issue. Nice being a new homeowner.

They knew what they were doing, did a good job, and wore masks. Happy with them and would call them again!

I called Kevin Szabo Jr Plumbing because of a leaking spickit in my garage. Joe came out within an hour and replaced the leaking pipe. Joe was very knowledgeable & courteous.

I needed a shower drain rodded and they were able to come out quickly and on time. They were here for about 20 minutes and got the job done. The 90 day warranty is nice too. I didn't shop around for price, so I'm not sure if it's good or too much. You're paying for their knowledge and equipment though.

Quick response and excellent, professional service.   Highly recommend Kevin Szabo Jr Plumbing!

Will definitely be hiring Szabo plumbing again. The appointment set to was easy, the plumber, Logan, showed up on time and fixed the hose spigot in no time! Plus because my husband is a severely injured veteran he gave a discount which was much appreciated!

Called Kevin at 8:00 AM on Monday and Jon was out by 11:00 AM the same day to convert a laundry box to a pantry sink rough in.  Jon was fantastic, he is a stickler for detail and personable to boot.

Kevin Szabo, Jr Plumbing is my go to plumbing company from here on out!

Unreliable don't show up for their appointment will use someone else. Sat home all day waiting for an 11-1 appointment. They didn't even have the courtesy to call and say they were going to be late. We left several messages and then they finally call back and say that they can't come any longer. Nice glad I wasted my day!!!

I called Kevin out to upgrade the plumbing in my rental house in Orland Park. The house is 60 years old and had galvanized piping. Kevin gave me what I thought was a reasonable quote for the job. Kevin and Chris (very hard working assistant) changed all the plumbing which really cleaned up the basement. I asked Kevin if he knew any electricians because I wanted to make electrical improvements as well. Kevin told me that he just got his electrical certification. He sent out Sean (experienced, licensed electrician), Bob (trainee), and Chris (from the plumbing job). The original job evolved into something more than I originally anticipated, but they made improvements that gave me peace of mind that the house was much safer and efficient for our tennants.

I am soooo happy!  When I called to have my sink drain cleaned out after four days of no kitchen sink waiting on a no show plumber, the telephone was answered by a courteous and professional person, who immediately worked to accommodate me and my schedule.  Within less than 24 hours Nick was at my door, after phoning to let me know when he would arrive!  He quickly assessed my problem and took care of the sink drain!  My kitchen is functional again!  Thank you Nick and Kevin Szabo Jr Plumbing!  Highly recommended!

I worked with Nick to fix our water heater for a small commercial office space. He was great. We did everything via phone/text. Gave me a quote, ordered the parts we needed, and fixed our problem without me needing to take a day off work. Highly recommend.

Excellent service from booking the appointment to the service call!  Joe and Brandon were friendly and professional.  I booked Kevin Szabo Plumbing based on reviews that I had read online and so happy that I did!   I will certainly call again on your services if needed in the future and highly recommend to friends and family.

I can't say Enough Good Things about the Job Jaime did today. He came out to fix a blockage in My Sewer Line. He went above what was expected to make sure the line was flowing. I know who I'm calling for all My Plumbing needs for now on.

Had a leak from a pipe under the sink to the basement.  I was able to schedule the appt no problem, and they came when they were supposed to.  The gentlemen evaluated the problem and said that we would need to schedule another appt to fix it.  He said someone would call me back within an hour to get that arranged since my availability was not the best.  I realized 4 1/2 hours later that no one had ever called me back. I called asking about the follow up appt and then again NO ONE ever called back.  Took me sending an email to get a response the next night at 7:30pm.   They said that they would be there on Tuesday at 9am. But guess what... Tuesday came and the guy was SICK so someone else was filling in and he wasn't sure if they could do it.  However they did end up coming to fix the problem and were able to do for cheaper then originally quoted.  I only stuck with them because I knew they were a reparable  company.  I normally would have moved on to someone else.  All in all the people who came out were all very nice and professional.  The customer service skills of returning calls could definitely use some work though.  Follow through is a big thing and people expect if you say you are going to do something you do it.

We needed a plumber for toilet and sink backup.  Of course, it was 2:15 on a Friday! I looked up plumbers in my area.  I saw that Kevin Szabo had several 5 star reviews.....now I know why! Quick response and they did an excellent job and the price was much less than we expected.  I am so happy that we now have a plumber!

Called at 2:30 pm for an emergency repair.  Logan and John arrived at 3:00 pm and quickly assessed and repaired the problem.  They were great!  If you are in need of an excellent plumbing company with reasonable rates, Kevin Szabo should be your choice.  I would highly recommend them!

Terrific same day service on a Sunday afternoon.  Nick was our on site plumber-- great guy.  Was very clear and honest on what needed to be done and finished the job in a timely manner.  I strongly recommend these guys for any plumbing needs.

I had Ryan from Kevin Szabo Plumbing out today to look at a low hot water pressure issue at my kitchen sink. Ryan immediately looked at several things under the kitchen sink. He replaced a fitting that should not have been put on in the first place, flush the lines several times, and my water pressure is 100% better. Ryan was great and knew exactly what to do. In the future I will certainly request Ryan in the future. Great Job!

Called for a plumber this morning and they sent a very competent, honest plumber that fixed my backed up drain.  He didn't try to oversell me and explained exactly what it was that he was doing.  Could not ask for better service!  Thank you!

I contacted this plumbing company on Friday, Dec.30th to fix a leaky bathtub spout. The posi-temp cartridge inside the shower control needed to be replaced, and I related this info to the dispatcher. He advised me that someone would be out btw. 3pm -5pm that day. The plumber assigned called me to advise that he was running late, and arrived at 5:15 pm. He went right to work, but was unable to pull the cartridge out of the valve stem, causing a flow of water to run from the valve and into the bathtub. He advised me that the job required more work than originally planned for, and that he would return by 10:00 am the next day (Sat, New Year's Eve). The water now flowing from the valve, which was originally just a drip coming from the bathtub spout, was now substantial, about the amount coming out of a faucet halfway open. He left without doing anything to stem the flow other than putting a plastic bag underneath the valve so water didn't get behind the wall. He then left and said he would return by 10:00 am tomorrow. I had to turn the water off for the entire house so the water flow was not continuous for the entire evening.
       The plumber never returned that morning, and did not even call. I called the plumbing company, advised of the situation, and asked for the owner to call me. Kevin Szabo did call me back, and after I explained what occurred, he told me that the water flow should have at least been capped and should not have been left in that condition. He told me he would call me back in a few minutes, and when he did, he advised me that he would be coming out himself to do the work in about 2 hours. After almost 3 hr, Mr. Szabo called me to advise that he was running late, and would arrive in about an hour and a half. After waiting almost 2 and a half hours, I called Mr. Szabo to ask his status, but I just got his voicemail. I then called the dispatcher to request he get a hold of Mr. Szabo and have him call me.
      Mr. Szabo called me back at 4:35 pm, and said he was at least another hour away, if not longer. As this was New Year's Eve, I asked him if he was going to make it out to my house at all today. He advised me that he did not think so. He did not offer any options, further assistance, or advice. But he said he was sorry.
       The plumber had not only made my plumbing problem worse, but caused my family and I great inconvenience. I had to scramble to furiously make phone calls to other plumbers to get someone to come out on a holiday weekend to repair the damage this plumber caused. I have used many different contractors over the years for home projects, and not all experiences have been positive. But this lack of concern, irresponsibility, and complete absence of professionalism on the part of this plumbing company takes the cake.

called late on a Friday night when my upstairs master shower drain began leaking into my kitchen.  They got someone out within an hour and did a great job.

Very prompt , service and timing. Very honest people to do business with.  HIGHLY RECOMMENDED. will call again for service

Did a web search and decided to call Kevin Szabo Jr Plumbing. We had them out in July to work on  a wobbly/leaking toilet. John did a great job, showed us exactly what was wrong. Cleaned up after the job. As seniors, we are concerned that people will try to take advantage of us. We were so comfortable with the quality of Jon's work and his explanation of everything he did, we had him come back and fix the other toilet. They are officially the company I will call (of course I will ask for John!!!).

These guys came out quickly and did a nice job on a toilet that was leaking. I'd definitely use them again if i had any problems. Pricing-wise, they were right in line with advise I got from another plumber I spoke with.

These guys are great! My wife noticed we had no hot water while I was at work. We had concerns about finding someone Friday afternoon, the day before Christmas eve. I found these guys on yelp.They had great reviews. So I called them. They were at our home in about 2 hrs. My wife met them because I couldn't leave work. She said when they came they were very nice and polite. They were very professional and explained everything to her. Well, our hot water heater was leaking inside and dripping on the pilot.
So being the Friday before Christmas we scheduled our new hot water heater for the following Monday.
We were able to have hot water over the weekend,  because they showed us how to light the pilot. They also said if we can get it lit over the holiday, call them and they'd come out.
Well we had our new water heater put in this morning and we couldn't be more pleased. John and Cody were very nice, professional and efficient. Just like my wife said. So going forward, this our new plumber.
Would I recommend these guys? ABSOLUTELY!

Jon and Jeff were outstanding; personable and knowledgeable. Needed to have a kitchen faucet installed. Jon was able to solve the problem of a misaligned center opening, quickly and efficiently completing the installation. Meanwhile, Jeff made repairs on our toilets and both addressed several other punch list issues with positive results. We were completely satisfied with their work and I would not hesitate to recommend them. Also, fairly priced.