This is the first and last time I use Handico. The only thing saving them from a 1 star review is that Julio did a good job...I think. If I could give 1.5 stars, I'd do that. Andy, who came out to do the quote, was very friendly and gave the impression that he knew what he was talking about. Unfortunately, we later discovered that he really didn't since none of his estimates were on target. Had we done what he recommended, we would have spent several thousand dollars unnecessarily. I'm not particularly handy so I'm usually willing to give a handyman service the benefit of the doubt, but this got ridiculous.
First, we needed drywall inspected/repaired after a leak in the ceiling. Andy was pretty sure we were going to have to tear out part of the ceiling and 1-2 entire cavities in the wall due to mold. When Julio came to actually do the repairs, he said (and was proven correct) that there were very little chance of mold being on the vertical walls and the only mold was the ceiling. So far, nothing too bad. However, because the reality was fairly different than what Andy led us to believe, we started doing our own research for the other jobs was asked Handico about.
Second, we had some Toto toilets that had been running nonstop for a while. Andy took one look at them and declared that he was certain that the problem was defective design of the toilets. He said this was a well-known issue for one-piece toilets because they weren't able to seal properly. He even open up the tank and pointed to where he claimed the problem would be. His recommendation was to get rid of all the toilets (these are expensive Toto toilets and we have 3) and replace them with two-piece toilets. This turned out to be complete nonsense. We could find no evidence of this supposedly common problem being mentioned anywhere online and, after talking to another plumber (who, when I mentioned Handico, said Oh, that guy isn't actually a plumber.), determined that the problem was just the tail of chain on the flapper was preventing a seal. After shortening the tail, the problem was solved. It took about 30 seconds and was free. How Andy missed the obvious solution even after he looked in the tank is beyond me.
Third, we wanted to run a new electrical outlet from a light fixture above our fireplace so we could mount our TV above the fireplace. We were didn't care about using the fixture anymore so were happy to just divert the lines. Andy claimed this would be extremely difficult, take 2-3 full days of work, and cost around $1200. We went to Home Depot and a very helpful sales person got us set up with everything we needed for $37. The whole job only took me the afternoon (and only because I had to stop while the baby took a nap).
Aside from the work itself, Handico took two full weeks to get back to us with our estimate and then would have added an additional charge for paying by credit card (they claim they just discount the price if you pay by cash/check, but price they provide in the quote is actually the cash/check price. You only find out about this so-called discount when you try to pay with a credit card.)
There are a lot of positive reviews and they currently have 4.5 stars, but I definitely did not receive anywhere close to that level of service. I'd make sure to get at least another quote or two before having Handico do any work.