Armbrust Plumbing, Heating & Air Conditioning

Our hot water tank quit on Friday st pats day and Adam was here in 15min! Found we needed a new gas sensor, none on the truck, helped us order one,  ups mon am arrived and Allen  was here in a flash to install!  Both guys were great, professional, through, and it's working great! Thank you so much for exelent service!  Dave and Wendy Johnston, Wheaton

I was unavailable when Armbrust showed up so my wife met with the plumber, and I can't stand it when specialists take advantage of a situation.

My issue: Water line from wall to toilet leaks. The valve is corroded and needs to be replaced.

Armbrust solution:  They tried selling my wife a new toilet, the installation ALONE of which would be $354.  Mind you - The existing toilet is absolutely fine.

Conclusion:  Hacks. I'll fix it myself.  Just wish I had my $89 BS fee back that was charged for someone to come out and do LITERALLY nothing.

So I needed a new sump pump. Called these guys, they seemed reasonable and were quick.

Guy comes, tells me because of where my sump pump is he'd be surprised if it ever kicks on, but I told him to proceed and install the new one regardless.

After he installs it I asked if we could test it. He said no, why would I want to do that, it's your sump pump now and literally packs up his gear and leaves.

Wow.

For the record, the thing kicks in all the time during heavy rains, even though the genius plumber said he'd be surprised if it ever did.

Anyway,  I would strongly advice against this company. Clearly they don't stand behind their work or give a crap about customers.

15 plus years of excellent plumbing services! Over the years we have come to depend on Armburst Plumbing for all our plumbing needs (from minor repairs to major remodeling of baths and kitchen). We have never been disappointed. Adam C. is the plumber we ask for. He has always been most helpful, direct and a true craftsman (and very pleasant to talk with).
Recently, on a Saturday, we had a leak develop in the cast iron sewer pipe that exits our home. I called Armbrust and was pleased to find that they have weekend service. In a short time Oscar arrived and confirmed that the pipe was cracked. He took steps to minimize the leak.
On Monday, one of the owners (Pat) called at a little past 8 AM. He had talked with Oscar and had reviewed the photos that he had taken. Pat discussed various repair options and gave a ``ballpark'' figure for the repair.
On Tuesday @ 8:30 AM David arrived and in 2 + hours was able to cut out the  cracked section and replace it with PCV pipe. He also reconfigured the sewer pipe so that there would be better drainage. Excellent work at a fair price.

We appreciate the honest recommendations given by both Rich & Pat in dealing with 2 separate issues. Rather than costly repairs, they advised using Bio-One for our kitchen sink drain & RootX for basement drain.

We recently had to replace our Furnace & A/C unit simultaneously.  We got 3 bids and while Armburst was not the least expensive - it certainly mirrors the sentiment you get what you pay for.  When the rep came out to discuss our needs he spent an hour with me explaining in great detail what time of system would be the most effective (In the midst of an in home child care setting!) John was extremely patient and truly took the time to answer every question we had.
He also assisted us in getting financing for this purchase - another great Perk! This was not the case with the other estimates.  

When our installers arrived today (Jay S. & Louis P.)  They were courteous, patient and extremely helpful.  They kept me informed during the entire process and were very aware of the circumstances of the install with small children and 2 large dogs in their paths! But the best part of this install was the amazing clean up job they did!! You would never even know they were here today.  Believe me this has not always been the case with workmen in my home - they often leave lights on all over the place and their garbage in my home for me to clean up!  I would highly recommend Armburst Plumbing to anyone considering any kind of home improvement.  You will NOT be disappointed.

Recently had my external condo utility closet damaged due to water damage to the unit above. This created a literal mess with damage to my water heater and walls and ceiling.

To fix, I needed to have the water heater and furnace completely removed and have another party fix the drywall and floor, to then have the new water heater and furnace installed.

This was a very tight space to work in as well as unconventional in the type of water heater required and Armbrust was amazing to work with. The job was done on time and we are very happy with the results.

Will definitely be using Armbrust in the future.

Called due to a leaking hot water heater (cracked tank) and Alan was able to come out the same day to replace it. Super nice guy - took the time to explain care and maintenance of the unit while simultaneously working. Changed out the unit (which was under warranty) quickly despite a little confusion from the office. Big fan of Armbrust!

Happy New Year ...... and we have no heat on the second floor! I called Armbrust Heating and within the hour Jeff came out to our home, diagnosed the problem and fixed it. We now have heat and I am overjoyed at the care and professionalism shown to us by Jeff. We are life-long Armbrust customers and I can't thank Jeff enough for handling this situation so expertly! I kept apologizing for calling him out on a freezing cold holiday, no less,  and he could not have been  kinder or more gracious.

Thank you, thank you, thank you, Jeff! You are the BEST!!!!

Service was competent and courteous.  The disappointment came with the bill for $290 for an hour and ten minutes and essentially $19 of materials. I suggest not asking questions because you'll pay for that as well.

I called Armbrust today for a very confusing issue in my condo. Basically, the unit below me and I were having issues with the draining pipe that was supposed to be handled by our HOA.  It was very confusing situation and was frustrating for all parties involved. Armbrust plumbing came to my rescue and even spoke with the management company on my behalf. Adam came out and repaired the clog promptly. He explained the source of the clog and was so helpful in resolving the issue. I understand why Armbrust have the reviews they do and I would not hesitate to contact them again for their service. Strongly recommend!!

Had a problem with a backed up kitchen sink in Wheaton. Called in the morning and they were able to have Dave out in the afternoon. Great! Dave was on time and very friendly. He came in got right to work and fixed the problem. Sink was back in service like new!

My only gripe (and in no way related to Dave) was the overall cost of the service which was $227 for a 45 minute service call. Frankly, Armbrust, this is a bit much by any measure. About $175 I would have been okay with but the $50 charge for use of the rodding machine.... come on!

If I hire a carpenter I don't expect him to charge me for the hammer and nails. A painter does not bill for the roller and brushes. Why are you billing for the tools of your trade... Just a way to gouge people I suspect.

I'm actually quite familiar with pricing of services....labor, materials, incidentals, overhead, etc. I think you're finishing touch of adding in a final $14.00 for fuel and consumable recovery was rather quite inventive... taking a cue from the taxi cab companies are we?

Anyway, did you a good job and on time? yes!

Do I feel I was fairly charged? No

Would I recommend? Only if it were an emergency.

Want to discuss? Let me know [email protected]

John service manager . The only thing he knows is his start time which is 6:30. I wish I had spoken to someone else, perhaps they would of won the job. Anyway good luck with speaking to John. John knows nothing but his start time.

Jay and Louis did a great job with my system and pricing was very good, will continue to use in the future.

From my initial conversation with the scheduler at Armbrust, through the service call by Lou, my experience was extremely positive. Very impressed with how professional and friendly everyone was. Thanks again Lou for doing such a great job!

Dave W. arrived on a moment's notice this morning and although I'd only mentioned one issue, he ended up diagnosing and fixing several problems that have been issues for a long time. Dave is super knowledgable, polite, clean, efficient, and obviously very skilled. I would request Dave again, and I continue to be impressed with Armbrust's service.

Thanks Alan for your quick assessment of our plumbing issue.  And then staying a bit longer to fix an additional issue.  Your expertise and service had me smiling the rest of the day!

Adam did the backflow testing for out single family residence. He was on-time, courteous and provided me with some helpful tips about our sump pump battery backup. I will definitely use them again in the future!

After waking up to the smell of burning plastic and finding out our furnace was no longer working I began searching Yelp for local heating companies I could call.  I couldn't look past Armbrust.  Not only was it local to Wheaton but it had absolutely amazing reviews.  I called in the morning to set up an appointment fully expecting it would be at least a day.  Not only were they able to fit me in that day, they were able to do it mid day! I was already impressed but then they sent me an email with information about the service man making the call which included a photo and I was super impressed that they take the time to do that.  Jeff showed up right on time and even called when on his way to alert me.  He was friendly, informative and helpful while explaining the issues he found and even showed me the issues first hand.  When it came down to fixing the multiple items or researching a replacement Jeff provided me with the necessary options and information to make a decision.  He made calls to check on available warranties and requested the salesman John to stop by as well.  John came out and provided me with a great deal of information.  At no point did I feel pressured to purchase. After discussion my husband we chose to spend the money on a new furnace rather than pouring more money into the broken one. They were able to get us the one we wanted AND have it installed same week.  We only had to make it one day without heat before our new furnace would be installed. I was told David would be the person installing our new furnace and he would arrive around 730.  Just like Jeff, David called when he was on his way and arrived right on time.  He walked me through the process and provided an estimate time for completion.  Throughout the process he checked in just to report his status.  At one point he called me in to decide on the venting options.  He walked me through the different options and ultimately left it to me to decide.  When he completed the job he showed me how to change the filters and explained all the new parts which were installed.  The day he installed our new furnace was a day we had high wind advisories.  When he was packing himself up he informed me that there had been a lot of debris flying around outside.  He walked around the perimiter of the house with me and even helped me clean up the shingles that had blown off my roof! Talk about customer service. I would absolutely recommend this team to friends and family.  Keep up the good work!!!

Alan C. made a plumbing repair painless.  What I thought was going to be a major repair was a small one done in under an hour.  He was respectful and professional to me and my home.  This is my second time using this company and I will never go elsewhere.  I know I can trust them and the associates they hire.

Tom H. tried solving the outdoor dripping faucet first with a washer - which would have saved me money.  But my 39 year old faucet wouldn't stop dripping.  It definitely needed to be replaced.  Tom explained everything and was very efficient and professional with his work.  Next time I need a new water heater or any other plumbing, I will definitely be calling Armbrust. Thank you, Tom H.!

Top shelf response and workmanship. Price was right in line with what I expected.

got an appointment for the following day, for my leaky bathtub faucet. fixed quickly and efficiently by tom. and he's such a nice man. i will certainly request him in the future.

This was the first time we used Armbrust Plumbing and we were very impressed. Tom, our service technician, was polite and very knowledgeable when inspecting our waste lines in a house we recently purchased. He answered our many questions and offered great advice and guidance for our future plumbing renovations. We would recommend Armbrust Plumbing without reservation, to anyone looking for a knowledgeable and fairly priced plumber.

We have enjoyed over 15 years of great service from Armbrust! And they continue to 'keep the bar high'. Recently, our air conditioner went out and I placed a service call with Armbrust. They are so professional and even emailed me a picture of our service technician Jeff, so we would know what he looked like when he came to the door. Nice! Jeff arrived right on time and was extremely professional and knowledgeable. Great guy who educated us in a meaningful way (pointing out several good suggestions) and was super polite and fun! Would have him back in a heartbeat. Thanks Jeff and Armbrust!

It was almost hard to believe the reviews for these guys, but I needed a plumber and reasonable always works for me.  Tom got here and knocked out both my jobs in under 45 minutes.  He had a hard time taking off a faucet flange, he said they often stick and if he couldn't get it off he would order a new one and cut it out.  Well he got it off, repaired the faucet and I'm back in business.  The person answering phones could not be nicer and more helpful.  Highly recommend.

Adam diagnosed the problem quickly and easily. He's confident and knows his stuff.  He found and fixed the most obvious issue economically and quickly (obvious to him, not to us!). Sometimes, with plumbing, the hardest part of the problem is figuring out the cause of the problem.  Fixing it is the easy part, comparably. It's too early to tell if what he found is the only issue--there may be a deeper (as in, under the concrete) problem too.  But more than likely, what he found is exactly what was causing our soil stack to leak.

After trying other plumbers I decided to go with Armbrust due to their very good ratings.  I made an appointment to have work done and Adam came right on time.  He was careful, thorough and explained how he was going to do the job.  He worked quickly and deliberately. It took about two hours to get the job done.  He left the house as clean as it was when he arrived as he brought in a drop sheet for our carpeted stairs and cardboard to protect the floor and walls.  I believe he diagnosed and fixed the problem quickly for us. Excellent job! Would recommend.

I hired them to repair a frozen pipe in my sprinkler system. They did the job and after they were done they told me about something else that needed to be done - replace the reduced pressure zone device, which made the repair the just did unnecessary, as the pipe would be replaced with the new RPC. I would rather have made the decision to do the replacement and avoid paying $200 for nothing.

I recently found myself in need of a plumbing repair in a commercial setting.  To be honest, I had called a couple of different companies out to look at what we had determined to be a slow leak from a joint in a hot water pipe.  We ultimately decided on Armbrust Plumbing and Heating Solutions for the repair.  The day the repair was scheduled, the Plumbing Techician, Tom Heyman, showed up earlier (amazing) and explained what he was going to do.  I was concerned that this was a two man job, but he was alone.  It didn't take long for me to be set at easy that he was skilled, willing and able to work on his own.  He ran into a small glitch during the repair, but faced the extra challenge calm and quickly got it under control.  The repair was completed ahead of the time frame that I had anticipated.  While the water supply affected many others in the building this was a big plus for us.  I have worked in this building for 11 years and haven't been in a situation where I needed to have the water shut off to do a repair, so to work with someone as confident and knowledgeable as Tom Heyman was a relieve (Thanks).  I would suggest Armbrust for your plumbing needs; we had a big job that required the whole system to be drained and the water to be shut off for hours, but the job was completed to my satisfaction!

quick and excellent service- only issue is cost - plumbers don't come cheap