Akira K.
03/06/2016 12:00:00 SA
Worst POSSIBLE customer service I've ever received. As I'm sure you can imagine, having plumbing problems is very stressful. I called in, having heard great things about Tanabe Plumbing, and a woman picks up after a few rings. First off, very unprofessional, she answers with a plain, hello? No indication that I've reached the business I was hoping to, no thank you, nothing. I explained what was going on, and that I'd like help today if possible. She rudely and shortly retorts, today? Oh, he doesn't work today. Bye. And hangs up on me. When I tried to call back to explain that it doesn't have to be today, I just want it fixed some time soon, now magically the phone rings until it goes to voice mail. I'm all for going with local, small businesses, but if I'm going to get hung up on by someone, I'd rather go with a bigger company. I ended up going with Emergency Plumbing and Solar, who picked up immediately, was very helpful and receptive over the phone, and is sending someone within two hours. I'll pay more for that.