Jeroen J.
08/06/2022 12:00:00 SA
This review is not about the actual work, because we never got that far, but about the communication before any job was going to happen.
I called Morgan in June to get a quote for a tub to walk-in shower conversion. I read in the reviews that they specialize in this, and the photos I saw online impressed me.
Morgan asked me to send him some photos and details, such as measurements, address, email, etc. I sent him the information via text message a few minutes later. He then replied with a link to a brochure from which I could pick the tiles that were to be used. After the last text where I selected the floor tile, I suddenly heard nothing anymore. I figured, well, maybe tomorrow, as we were getting outside his normal business hours at that time.
Tomorrow came, but nothing. The next day, I sent him a message to ask if he was able to make a quote, but received no answer. Another day later, I tried calling him, but no answer. About an hour later, I received a text message, saying that he needed more time to get the quote. I said that was ok, but it was the last I heard from him.
Needless to say, I was sorely disappointed when I did not hear from him anymore. Not only because I was really hoping for them to do my bathroom (after all, Morgan appears to be doing a great job, if you can get him to work for you), but also because I was strapped for time with family coming in later this year (though, at that time, I still had several months). It made me feel the customer's time was not important. A quote shouldn't have to take days if this is something you do often, even a spitball amount would have been good to give me an idea if we could make this work. It was definitely not for a lack of budget on my end.
If you do not want to work with a customer (and that goes for any contractor out there, really), for whatever reason, let the customer know (and that goes for any contractor out there, really). It is basic customer service. After all, you never know who the customer knows and how they will mention your name whenever their friends or family need any service. It would've been ok to let me know the job was too small or that you were too busy. When you deal with someone yourself, you want them to answer, too. And I'm not even asking for
Anyway, I eventually did find another contractor, who not only did a tub-to-shower conversion but also replaced the vanities. The bathroom is entirely new again. Sadly, not thanks to La Rue Plumbing. :(