Grant N.

11/21/2016

JBC plumbing was very professional and courteous. He came up with a cost saving solution and did a great job repairing my toilet flange and replaced my toilet efficiently. Highly recommend for all plumbing jobs. I will definitely call him again for any future plumbing needs.

Teddy F.

8/25/2017

The entire process was great. Called yesterday and they were willing to come the same day but, it was a non-emergency and since I couldn't be there we easily rescheduled for the next.

Matt arrived on time and was quick to diagnose the problem. He promptly fixed the issue and left the area clean, much appreciated!

Pricing is fair for work well done!

Scott S.

1/15/2017

Josh returned my call promptly, took note of my plumbing problem and dispatched his plumber the next day since it was close to closing time for them.

When the plumber arrived, the tenant was not home to let the plumber in. However, instead of leaving, the plumber stayed and waited until the tenant showed up a half hour later.

Plumber diagnosed the problem and fixed the issue at the most cost effective solution. These guys are honest, reliable and not out to soak you for all the money they can.

I highly recommend them for your plumbing needs.

Gerold M.

3/29/2022

They fixed my mother Inlaw's sewer problem that another company could not fix. Showed up a little late but did they did a good job and cleaned up the area. I Would recommend them to others.

David L.

06/03/2022 12:00:00 SA

Joshua and his crew replaced a failed sewer pipe quickly and professionally at a great price!

Matt M.

04/11/2018 12:00:00 SA

I discovered my drain was clogged around 9pm. I called and Josh was able to get me an appointment the next morning and gave me a very good estimate over the phone. He showed up on time and got the problem fixed and the price was not outside his estimate. He also took the extra time to clean the work area when he was done.

I would highly recommend this company to anyone looking for a plumber.

Josh, thank you again for doing such a great job!!!

Connie L.

12/08/2021 12:00:00 SA

JBC Plumbing helped us from beginning to end. From coming to the house for a free quote- estimate, to water filter recommendations, we hired JBC and they got the work done! And done well, too.

Living in a new construction home in a newly built neighborhood, our water quality was awful. Everything that the water touched, including our faucets, counter tops, glass mirrors and sliding doors all hard mineral water stains on them. You can probably also assume what that must tasted like.

Called JBC for a quote and two guys came through the next day! I was clueless with anything related to plumbing (and housework in general, if I'm being honest), and so they were able to explain everything in easy layman's terms. They even recommended which water filter to order.

When everything came in several weeks later, they remembered us and got the job done. They gave us our options as far as how we wanted it installed (to cut out the drywall a certain way, filter placement, etc.) and also gave us accurate timeline.

They stayed true to their quote even though it was weeks back and got the job done in their estimate time as well. Super friendly local guys that get the job done right.

Jorge R.

07/07/2016 12:00:00 SA

NOTE: 07-07-16
THIS IS MY SECOND SERVICE & YELP DOES NOT ALLOW ME FOR A SECOND REVIEW, it says UDATE REVIEW, so here it goes..

I was so happy the first plumbing service I got from JBC PLUMBING, that this past Tuesday, I noticed, my Laundry Utility Sink Faucet started to leak, Jon Crail, owner of JBC PLUMBING should be commended as well for having such amazing crew, today his employee, Nate Kawamata fixed our plumbing issue and again, he did a marvelous job just like Josh Tulava & John-John last June, thanks JBC PLUMBING, this Plumbing Company is Highly Recommended, and Customer Satisfaction is their Job #1 !

AWESOME CREW!

That's all I have to say, Josh Crail, business owner came and assessed my plumbing situation and immediately the next day he sent out Josh Pulava & Jon Garcia to fixed my Plumbing issue, amazing Crew, look no further!

I highly recommend this Company 5 STARS!*****

THANK YOU JBC PLUMBING, JOB WELL DONE!

Jon B.

06/10/2021 12:00:00 SA

I'm a licensed remodeling contractor. I'll try to be as fair as possible. Was available on relatively short notice. Showed up on time. I asked him to do an extra small repair while the building was shut down and he never did. Went to measure for my stone installation and the tub was an inch off front to back. I went in to see how he was doing and he was messing with the shower valve cartridge. He said it didn't get hot all the way and the cartridge was bad. I took out the instructions the next morning and fixed the problem in 5 minutes. Not going to use again. For the price and job that was done there is still a lot to do to make it right. To pay that kind of money I shouldn't be thinking about this any more.

Jo Ann G.

9/25/2016

After sending out a mass quote for plumbing, I received many responses that expected me to figure it out but one response stood out. The response from the owner of JBC plumbing, Joshua gave me a detailed expectation of the job when I requested a quote, very informative and encouraged to make an appointment for better analysis and a quick estimate.
My issue is that our master bedroom shower was either too cold or too hot, no happy medium.
After making an appointment for the next day, Nate came by for further analysis. Nate told me what needed to get done, the part that needed to be replaced and what it will cost when all is done. After agreeing to the service.
Nate completed the job sooner than expected, showed me the part that was replaced and all the calcium buildup that caused the issue in the shower.
Very pleased with the service I received and I would definitely call them for any other plumbing issues I may encounter in the future!

Thank you JBC!

EatWithAri S.

4/20/2018

This morning I woke up looking for a five star plumber and five-star service is exactly what I got! Genuine thanks to Matt and his friendly conversation while hard at work, Mahalos!

After almost 3 weeks of having a leaky kitchen sink and One of our bathroom toilets needing the water valve tightened, as well as replacement parts AND me nearly flooding my home; I finally called JBC plumbing.

Within an hour my call was returned and luckily for me a same day appointment was booked. Matt came within the timeslot that was scheduled and even though he had to leave to get a specific part, everything was done promptly and took less than an hour.

The extent of this project was over my head and JBC plumbing helped me successfully achieve the task at hand! Couldn't be more satisfied : )

Jhemyca A.

06/10/2016 12:00:00 SA

All i can say is awsome crew!! Friendly and did the job really quick. I would recommend them to anyone who need plumbing help.

Chuck H.

12/13/2016

I am a property manager here on Oahu and use Josh for as many jobs as I can and they are always the quickest to reply and get the jobs done for a fair price.

Don A.

9/17/2022

Our toilet shut-off vale was leaking and JBC was here in 30 minutes to fix the problem. Great Job.

Don A.

Carmel Y.

12/06/2018 12:00:00 SA

Josh Thank you so much for coming through for us. Although we had a little hiccup you were professional in demeanor and action. We had a leak in our kitchen sink. Turned out to be a leaking faucet tube. We went and bought a new faucet and JBC Plumbing came back to install it. Ryan was professional and had our faucet installed in less than an hour. Thank you as we have our daughter and our grandchildren visiting from the mainland for Christmas and with a toddler and an infant we really need this kitchen sink running. Merry Christmas and Happy New Year.

M C.

6/17/2017

Went to their website after reading the Yelp reviews. Emailed to request a free estimate for a slow leak coming from my 1st floor bathroom ceiling. No response for a couple of days, so I called and spoke to Josh. He was timely in dispatching his crew on May 18. They assessed the 2nd floor bathroom that was directly overhead. They concluded that my tub single handle valve need to be replaced because it was spraying back into the wall. On top of that, they recommended that my 8 spread on my sink faucet needed to be replaced. Total estimate was $1200 parts and labor. Was advised that buying my own parts would decrease the cost to labor only = $890. They confirmed what to buy; I even emailed photos from Home Depot to make sure.

To my surprise, I was billed for a diagnostic fee of $52 (for what I thought was a free estimate). Day of the install (5/18), I provided the parts totally $226. They didn't have some misc. couplings so I had to go to Ferguson to buy them ($27). They did a good job and it appeared that the leak was resolved.

,,, 6 days later the leak resurfaced through the ceiling AND an additional issue in the installation was that the hot water was limited to a luke warm temperature because the valve handle only rotated 90 degrees. Was told that the caulking was not thorough so they returned to recaulk (5/25) and to also adjust the rotational limit stop cartridge. They said the valve I bought couldn't be adjusted, but they had a spare that they were going to replace at no charge. During the installation, they were going to charge me another $75 for the part of the valve. I pushed back to remind them they said no charge! They did what they did and all seemed well...

... 11 days later (6/5) leak resurfaced again. Text them on 6/6 and they responded on 6/7. Said they were coming that day. Never showed and no follow up until I texted again on 6/12. They showed up on 6/13 to silicon the valve for a better seal. But they re-assessed and said my body scrub ball was dripping directly on the valve cylinder and that was the cause of water flushing back into the wall when it gets full. So they advised to relocate the scrubber and decided to just recaulk again. NEXT DAY, THE LEAK resurfaced. Told them that I would look for another plumber to find the source of this leak.

LESSON LEARNED...should have bought the parts and labor from the start (ended up the same in the end) and save me the grief of implying that I bought the wrong parts after following their recommendations every step of the way. ONE POSITIVE: they were nice guys.

IRONY... I discovered (on 6/15) the source of the leak was from the toilet (cracked plastic connector). Bought a $5 supply line connecting the shut off valve and toilet flush valve VERSUS ~$1200 repair on a wrong water source of the leak.

Zay T.

8/27/2022

My living room ceiling had water spots so I called JBC plumbing thinking the cause was from the bathroom above. Clarissa was so nice and she helped me book a repair appointment within a week. I asked for an estimate but she said they wouldn't know unless they open the ceiling (and I'm new to this and thought if they OPEN the ceiling they would CLOSE/patch the ceiling and didnt find out till later they don't).

Josh and his assistant came on time and got to work right away. He fixed what he thought was the problem at first (leaking toilet) and offered to open the ceiling to check for the leak but I opted out because he said he could open a hole in the ceiling but not patch it and i didn't want a hole just sitting there (ended up having to do that anyway).

Fast forward a couple hours later in the day and the ceiling started leaking water onto the floor. I called JBC and they rushed back, cut holes into the ceiling to find it wasn't a toilet issue, it was a leaking AC condensation line! So I had to call the AC people who did my maintence a week prior to fix it. JBC was great! Im greatful for them I just wish I was notified in the beginning they can only open the ceiling, not close it, so I could have booked with another company to close it. Now I'm stuck looking for someone to close the hole.

Lerma O.

01/05/2023 12:00:00 SA

This is our second time with JBC Plumbing! They're reliable and very cost effective! They completed the work very quickly and efficiently. They are very professional and respectful. I highly recommend JB Plumbing!

Patrick K.

3/23/2016

Came in the time specified. Good service. Got the job done quickly. Very satisfied and will call again. Mahalo!

Julia G.

9/20/2016

Fast service and reasonable prices. The guy fixed my shower leak really quickly and even went out to get parts that I didn't have available. All in all, a 2 hour job with parts and labor cost me about $300 but that's pretty reasonable.

Noel B.

12/20/2022

Scheduling the appointment, and reviewing the costs were clearly explained. Josh assessed the issue and repaired my drain plug quickly and efficiently. I appreciate his expertise and feel confident the repair was done properly. Mahalo, Josh, and company.

Ann S O.

12/01/2021 12:00:00 SA

I had a problem with bathtub clogged.
I used an another plumber before, but it didn't work.... So I found JBC plumbing by chance. He came on time, and understood the problem and solved!! Their fee was not too pricey! Now, I can take a shower without any stress!

Al M.

10/11/2022 12:00:00 SA

Friendly service, responded quickly, gave honest assessment and reasonable charge. Will be using them for future plumbing needs.

Mariana W.

5/26/2023

This was my first time with JBC Plumbing and I have nothing but great things to say! Josh and Sean fixed my shower handle and replaced the cartridge in less than an hour and at a decent cost. They were so reliable and focused. They were also very professional and very friendly. They even helped me shut off the water for my house. They brought all of the tools they needed and even confirmed what the problem was super fast. Will definitely be recommending JBC Plumbing to friends and family. I was very pleased with their service! Mahalo

Todd L.

5/23/2018

I called about a leaking water heater. Joey came that afternoon and installed a new one the same day. He didn't leave until he was sure it was working. We are very pleased with the service of JBC Plumbing.

Josh J.

11/01/2017 12:00:00 SA

Great service! Hot water heater started leaking and the property manager took her sweet time dispatching these guys out. Finally when she got them my information they called immediately to set up a time to replace the heater. Keep in mind that this was 4 days without hot water. After telling them that the property manager delayed replacement they were able to shuffle the schedule replace it that next morning. Josh and his assistant are absolute professionals. I would undoubtedly have them perform any of my plumbing needs.

Shaka H.

02/06/2018 12:00:00 SA

These guys respond to email (direct or via Yelp) like no one else! Excellent service.

(I'd write more when/if I have time, but wanted my experience with these guys out there ASAP.)

Ada P.

03/03/2022 12:00:00 SA

My water heater was leaking, so a friend recommended JBC. I messaged, and Josh responded right away. He was able to come by the next day to replace my water heater. Very affordable. Very reliable. Very timely. Definitely would recommend in a heartbeat!

Mike V.

9/13/2016

Requested a quote on Yelp and was contacted in minutes. Had me scheduled ASAP to come out and take a look. Nate showed up and was in and out within the hour. Problem solved. He even did a quick check to make sure there were no underlying problems/problems waiting to happen. Thank you so much! I would not hesitate to call again.

Ruby M.

4/24/2019

Super quick response, scheduling, reasonable price, and Winston was quick to fix the problem!

joanne s.

10/26/2021

I like them because they are responsive and adaptable. They were nice about calling me to get my card number. As someone that works and manages a rental property I value convenience. I will call them if I need help at my rental.

Teresa M.

11/16/2016

JBC Plumbing is a customer oriented company!!
They really trouble shoot to see what the problem is. Matthew and Josh are awesome!
They want to give the customer the best way to address the issues without taking advantage of the customers. That's hard to find these days.
I will definitely use and recommend JBC plumbing to my friends and family!!
Thank you Matt and Josh great job!!

Jessica A.

8/17/2018

I had scheduled an appointment with JBC Plumbing because my pipes would make really loud noises every time I ran the washer. Then 2 days before my scheduled appointment, my toilets started backing up. I called again to see if they could make my appointment earlier, and fortunately they were able to bump it up to the next day.

When the plumber came to my house, I explained to him about the noises coming from my pipes when the washer is running. He said, that's called water banging and it's not a plumbing issue, that's an appliance issue. You need to call someone to repair the washer. So that was never fixed. Then he snaked my pipes, and of course nothing came out and my pipes were clean. He did change a small section of the pipe under my outside sink where he was running the machine to clean the pipes, which took him about 10 minutes to do.

Since they are paid by the hour and it wasn't an hour yet, I asked him to look at the toilet because it was leaking around the base of it when we were plunging it the day before when it was backing up. He said that's normal, and happens when toilets are backed up and are being plunged. I said ok, and asked him to look at my shower faucet handles because it drips when the water turns on. He started to unscrew it and said that the faucets were stuck so he doesn't want to try to fix it now and break it because then it would be a huge fix (which I understood)

In conclusion, my bill was $238, the water banging is still occurring, my toilet has backed up 1x since he left, and I called an appliance repair man who checked out my washer, and of course he said your appliance is fine, it's a plumbing issue.

Very disappointed.

Jade Y.

8/15/2018

Today, we had JBC Plumbing come out to take a look at a leak that we had coming from the ground near the pressure regulator. Matt showed up exactly at the appointment time of 9 am. He spoke to my husband and got to work. Then the owner of JBC arrived a little later and talked to my husband about the plan to repair the leaking pipe. It took them about 1-1/2 hrs and everything was repaired well. They were so professional, friendly and nice. The amount they charged was more than reasonable and they sure were prompt. We hope we don't have anymore leaks, but if we need a plumber again, we will surely call JBC Plumbing.

Shaq F.

7/31/2019

Water heater was going bad not getting hot enough needing to be reset and with company coming into town decided to replace the heater. Wife didn't want me to do it so called JBC and made an appointment. They arrived on time took out the old one and replaced with a new one. I went to work and when I came back there was a large puddle in my laundry room floor. After mopping up I determined that the leak was coming from my new water heater. Called up JBC (expecting that they would send someone over in the morning) and they sent the original install team right over. They verified that the water heater was faulty and started to drain the unit to stop the leak. They asked if I wanted to wait till morning to get the unit replaced but I was expecting company the next day. No problem. They went over to Home Depot to pick up a new water heater (different brand than the leaking one) and stayed late installing the second water heater. Totally impressed with their attitude towards making things right with the customer. Many companies would have put blame on the faulty product but these guys just worked to make the situation right for me. I really appreciate that. Will repeat and recommend

Drew C.

07/07/2022 12:00:00 SA

JBC Plumbing was very expensive for the minimal work I got done. I called them in for a consultation, and they performed work without my permission and charged a lot. The work they did was subpar and caused a leaking in my washer shut off valve. Ultimately, they fixed both issues I called them about, and they fixed the issue they caused as well. But overall it was an expensive service that I would not pay for again.

Lisa K.

4/25/2019

My toilets were clogged and nasty stuff wasn't going down. My shower and tub were both backing up and more stinky stuff was coming up from the drain lines. I was in desperate need of a plumber but it was 9:30 pm! I checked Yelp for 24/7 plumbers and decided to call JBC Plumbing. Winston the plumber came to my house within an hour. He used the heavy duty snake to clear my drain line. Winston was knowledgeable and professional in his job. Everything was draining good and flowing good thereafter. I would recommend JBC Plumbing

Jacob D.

6/17/2019

We had a new toilet to install and some other small plumbing jobs to complete... these guys were prompt to reply, had a very fair price, were just plain awesome to work with and did a great job in a timely manner! They will be my go to plumbers for any future plumbing needs that I have for sure!

Cathy B.

1/22/2018

These guys are great! Our shower stopped working on Saturday and we had company coming. Gave them a call, they responded fast and were at our house within hours. Fixed the shower with fast, professional and friendly service. We had them come back a few days later to fix a few other things. We will DEFINITELY use them again.

Qasim M.

9/23/2016

JBC and Nate came to our plumbing rescue! First off, Nate arrived within 1 minute of the scheduled time. After a pleasant intro, he was quickly on the job. Diagnosed our blocked main line in minutes and quickly cleared the blockage. He explained everything, kept the area clean and fully explained future steps to address problems. He fully explained the bill and we parted with me feeling like I've gained a friend. Fantastic customer service! Btw, I initially called around 1030 at night and they picked up right away.

Dawn K.

09/05/2018 12:00:00 SA

After getting leak detected by Honolulu Leak Detection who decided I guess, they didn't have the time to help us with our leak problem.. JBC Plumbing up next!! Just saying.. had issues trying to get in contact with them by calling but, they answered text messages promptly. After several attempts, we finally got them out to our place. Digging was made easier by the marked spots left by previous plumber. First dig.. nothing. Second dig.. Bingo!!! Fixed that leak. We also took the opportunity to have him switch out the shut off valve to our property. Turned water on and discovered we still had a leak. Plumber commented that we won't continue until you have further detection work done? With that said, he packed up and left. Guess he didn't want to check the other 2 marked spots? So, that cost us $714. You killing me LOL!!! Customer service was okay, at least they responded and the plumber was friendly and did a good job. I would recommend them but.. make their job easier I guess by doing the digging yourself then have them come out and fix the visible leak problem.. seriously LOL!!!

Chris B.

11/13/2022

They serviced my water heater to drain the old water out. They gave me a good quote. They came on time. Would recommend doing business with them again

Tyler C.

11/12/2019 12:00:00 SA

Hey showed up only a few minutes late and finished within an hour. All good for my drainage for my tub and sink. Did a good job, cleaned up the area and all done.
Mahalo for a good job.

Craig T.

5/16/2019

Called this company for a service check, Winston called me and gave me an approximate time that he would come by, he said between 12 and 3, he kept calling me back to update me on his schedule, he called several times to keep me posted, very good service. Winston came around 2:30 and checked out what was our problem, he immediately saw that our dehumidifier(located next to the toilet) was leaking water and it wasn't the actual toilet that was the problem, I was a little embarrassed about that, but at least we didn't have to dish out the big bucks for a repair, just got charged for the service call, AAA+ company, thanks JBC and Winston, thank you for great honest service. Don't call the big companies, call these folks, you won't regret your decision!

Sergey K.

07/12/2019 12:00:00 SA

I booked these guys for kitchen faucet and drinking water filter installation and I had all the parts available for them. What can be simpler, right?
The guy showed up right at the end of the given 2-hour window and arrived in poorly maintained and dirty truck which kind of speaks for itself...
Though he promptly started to work but he was a little bit too talkative than you would expect from a professional that come for a particular service and not for to be your buddy. He also spoke on his phone on a non-related matters a few times and I believe that he should have been more focused on getting things done right rather than being interested and asking about my family members and what do I do for a living.
He finished with the faucet in like 30 minutes, billed me for an hour and told me he can't install the water filter because he doesn't have necessary parts and referred me to some third party company.
As I found out later all the parts that have been needed was a single 20 standard braided hose for a few bucks. He didn't have it nor he made any effort to swing by a hardware store and come back to finish the filter installation - no such option was given.
And the best part I discovered after he grabbed my check and left:
First, during the faucet installation he severely twisted both braided connection hoses which is strictly prohibited in the installation instructions (I doubt he even read it...)
And second, he failed to set up my new expensive faucet correctly and adjust the rotation limiter. So now I can pour water not only in my sink but also on my window if I want to!
Now I would rather go and buy some tools and redo all of this myself than deal with that non-professional service ever again.
ABSOLUTELY NOT RECOMMENDED.

Jan J.

11/13/2017

I give this company ZERO stars. I made an appointment almost a week in advance and received confirmation via text of the day and time. NO ONE bothered to show up or call me on that day despite my NUMEROUS TEXTS and CALLS inquiring as to when they will be arriving. WORST CUSTOMER SERVICE EVER!!! I HAVE NEVER BEEN TREATED SO POORLY BY SUCH AN UNPROFESSIONAL COMPANY IN MY LIFE!!! Don't waste your time trying to do business with this place unless you want to be jacked around.

Chris D.

8/22/2022

Definitely recommend Josh and his crew for any of your plumbing needs. We live in a house that has a flag lot and our old shut off valve to the house was by our mailbox on the main road. We requested to have a shut off valve installed under the house instead for a quicker response time just in case something happens, as well as having the old regulator replaced.

JBC offered the best pricing and was one of the more responsive companies out of the 5 or 6 we requested quotes from. Even better, Josh was able to diagnose what we needed done just by us sending him a photo. Other companies had to come out and take a look and some would have charged us a service fee just to come and take a look.

The work they did was solid and clean. No issues whatsoever.

We were able to book an appointment very quickly and within a short amount of time. Excellent pricing, quick communication, experienced and knowledgeable staff, and finished work very fast.

Would definitely use these guys again. Thanks again JOsh and everyone at JBC Plumbing.

Kenneth D.

12/01/2016 12:00:00 SA

Why the 5 stars?
Had a broken shower valve early in the morning around 9am and called our landlord that recommended JBC Plumbing.I had called thinking there was no way they could get here today. I realized I was wrong, they understood my emergency and said someone would be out between 1-4. Got a message around 12:45 from the assigned worker Nate, and asked for a picture of what was broken. Sent the picture and he showed up with all required parts by around 1:40. He was respectful, kind and all around great person. The work took only approximately 20 minutes including all paperwork. I will recommend this business to anyone, and all future plumbing will be done by JBC Plumbing. Thanks again for the outstanding work Nate and JBC Plumbing, its much appreciated.

Alex M.

12/16/2017

Josh solved our water valve problem quickly and professionally. He treated us like family. We will definitely call him first if we have any other plumbing needs. He made everything better--and did it with aloha!

Alvin W.

05/07/2016 12:00:00 SA

Had irrigation and water main pipe repair that needed to be re-fixed due to a leak. Josh (Owner) and his brother Matt ( repair guy) was very professional and accommodating. Because the repair was done by a guy that didn't do the job correctly, they were able to completely redo the old repair and secure both pipe lines and add cut off vavles for in case of emergencies.

I definitely recommend JBC Plumbing. They honor their commitment to guaranteeing the satisfaction of their work.

I appreciate the fix Matt.

T L.

01/11/2022 12:00:00 SA

Installed a kitchen sink after Allens Plumbing booted me out of my confirmed appt only to say their tech would be stuck on a project that day. Smh. Called Jbc who scheduled within a couple days on time. I have had my home warranty serviced by them. No problem. Fast, reliable, and accomodating.. Need a tub replaced with a shower. Calling them to get a quote. Prices reasonable and only charges you for the work done. Thankful.

VILLAMOR A.

05/02/2017 12:00:00 SA

JBC Plumbing to the resue!! Toilet was slowly leaking for a couple weeks. I just put a small bucket under it to catch any drips and was thinking that I could probably fix it sooner or later. Well, last night it started gushing water so I realized I needed to call a plumber.

I called two other companies, one of them quoted me and the other said they would need to dispatch a technician to my home to look at the problem and then charge me $30 diagnostic on top of the labor to do the repair and whatever parts cost. Then I called JBC and Josh gave me a much lower estimate and said he could send out a technician in an hour or so. Joey arrived exactly at 2pm, did the work, and charged me no more than the the given estimate. On top of that, he was friendly, professional, and we had a lot in common. We were talking story the whole time!

I'll be calling JBC Plumbing in the future if ever I should need a plumber again. They will also be recommended by me to all my family and friends... Highly recommended, 5 stars!!

Jensen K.

02/12/2018 12:00:00 SA

They were great. Very knowledgeable, price was reasonable, they had a lot of availability/flexibility to schedule, and the plumber was very nice. No complaints and I can recommend them to anyone who needs a plumber.

Bryceton C.

4/21/2021

JBC was awesome. They were able to come out to my home to fix my water heater very quickly, their staff was professional and courteous, but most of all their price fit into my budget. They were nearly half as much as a what a competitor quoted me for the same work! This is a small family owned business that will get the job done at a fair price.

Arlene E.

8/18/2019

Great service! Showed up early for appointment. Was clean and efficient. Also made suggestions for future plumbing needs. I will definitely use them for all my plumbing issues!

Lori M.

5/23/2018

Great service by Mike and Ryan! Got service the very next morning, identified the problem quick, walked me through options and fixed the problem on the spot! Very friendly and professional! I will use JBC plumbing for all future plumbing issues. Thank you!

Kanoe K.

3/19/2016

Had a leak behind my wall and called a few plumbing companies on a Saturday morning. Josh returned my call almost immediately and told me he could make it to my house that same day. He arrived on time, quickly isolated and fixed the problem, and was very professional. Fairly priced, friendly service, highly recommend, and would use their services again!

Kenny M.

4/21/2016

First of all I just wanna say thanks for replying back right away and coming to my house right away to fixed our clogged toilet . Also I'm so glad that Nate tried his best to take out the stuffed that was stuck in the toilet that my daughter flushed so that we didn't have to buy another toilet . You guys deserve this 5 star . Thanks for the great service . I'll definitely call again :)

Grace S.

01/06/2022 12:00:00 SA

My toilet was overflowing into the garage and my sinks were overflowing. This happened at 0300 in the morning. I googled and called the first on the list Roto Rooter and I spoke to a lady and she took my info and said someone will come in the next 1-2 hours. This was around 0830 am. By 1100 no one called or came. I redialed the same number and this time a guy answered and could not find my phone number or request. He said that they never received my call. I was furious by then I started calling several plumbers who were not able to come until tomorrow and some could come around 3-5 pm. I finally called JBC Clarissa answered and asked me to text her my info which I did and she called me back within 10 minutes to inform me that they can come within an hour I was so relieved. Instead an hour I received a call and that they finished a job in Salt Lake and would be at my house in 20 mins. They arrived in 20 mins 1230 pm completed the job in an hour showed me the problem that my grandkids flushed Clorox wipes down the toilet which caused the clog. I was so glad they came on time, was efficient and affordable, I usually don't write reviews but this one should be written for JBC excellent service and I highly recommend them to call first on the list

Linda S.

3/18/2021

These guys are excellent. The new toilet we bought did not come with the required bolts to attach the tank to the bowl, and were NOT like standard bolts! Kohler sent new ones, but the package took over a week to arrive. In the meantime we had to flush our toilet using a bucket. I bought it at Home Depot, so I went there and explained the situation. They asked their plumbing tech which bolts would be correct and he brought some to me. However, when JBC came back the Home Depot bolts did not work! Finally (two hours after JBC left the second time) the correct bolts arrived (a day later than scheduled). JBC came back a third time and the toilet is finally working. Third time's a charm. JBC plumbers are polite, professional and very patient! Check your parts before you call the plumber, to make sure they are all there. My bad for not doing so :(

Robin O.

5/20/2017

We were losing a lot of hot water and found out that we had a hot water line leak in our concrete slab in the middle of house. Soon the water stated weeping on the kitchen floor so we needed to manually turnoff the shutoff valve at heater to stop the leak. Whenever we needed hot water we would manually turn on the valve at the heater and place towels down near the source of the leak. We would then rush to take a shower and wash dishes to minimize the leak ponding in the kitchen.

We called JBC Plumbing and Josh was quick to respond to schedule an appointment and come out for an estimate to cap the leaky line and options to re-pipe the damaged line which service the kitchen hot water faucet. Josh met me at my home and had a good idea on how the hot water piping was distributed from the heater to my kitchen but would need to open up a 2-3 plumbing walls to verify. We scheduled the service with his crew a couple of days later.
On the day of service, his crew (Josh also) called to say they were running late from their prior job but on their way to my house. They arrived a few minutes later and I walked them through the areas to trouble shoot. The cut open the drywall of one plumbing chase wall and found the piping manifold which they suspected led to the other plumbing wall near the leak. They drilled a small hole in the wall and used a camera to look into the wall and found the drywall was damp and saw a plumbing manifold in that wall. The opened up the wall and there it was, the leaking hot water line right at top of the concrete slab. They gave me the option of busting out the damaged area of the pipe in the concrete and repairing it but I opted to cut and cap the leaky line. In 5 minutes, they cut and capped that hot water line so hot water can no longer run into the damaged line buried in the concrete slab. However we don't have hot water now servicing my kitchen faucet. The entire work was done in less than an hour and Josh's crew cleaned up. JCB charged a fair price of less than $120 where I have seen other plumber's try and price gouge customers and take advantage of their situation.

I would not hesitate to call JBC Plumbing for any plumbing work. From this experience I have found them be to professional, courteous, respectful of your property, competent, quality workmanship and most importantly fair and honest in resolving your plumbing issue.

We are now able to take long hot showers without having to manually turning off the heater for fear of flooding out kitchen and drying out wet towels. I looking to having JBC Pluming re-pipe my hot water line back to my sink to have our hot water system back to normal.

Raj R.

11/30/2022

Excellent workmanship and professionalism..
We had a plumbing issue with our bathroom shower and plumbing. The dispatch was on time and the technicians/plumbers did a fantastic job in no time at all. They charged right amount of time for labor. Excellent job. highly recommended.

Chris W.

5/17/2023

At the time of service, I was very pleased- the workers were pleasant, quick, and very cost effective. They replaced the piping under my kitchen sink and fixed the handle on one of my toilets. Since there were two of them, everything was done simultaneously and quickly; however, it's been only a couple of months and the kitchen sink piping is leaking again and more profusely. I will have to call another plumber to redo the job.

George W.

9/14/2021

Last week week Wednesday from 12-3 scheduled appt for Don in Miliani. JBC called to confirm and did not show. Don called that day and no one has returned his call. Im not sure how a call to confirm and a follow up call not returned either, fell theu cracks.

Pete B.

2/23/2021

Brandon, as usual, was on time and super polite and courteous! He wore a mask the entire time. Jobs on two showers (handle broken, the other slow dripping) were completed in a timely manner, very professionally, and looked great when done! This was my second time using JBC, and I would highly recommend them to anyone, and certainly plan on using them again! Big mahalos to Brandon and the JBC team!

Samuel F.

8/22/2022

Thank you JBC Plumbing for being on time, available and reasonably priced. Our kitchen sink was backing up and you cleared it pretty quickly.

Bj K.

03/11/2019 12:00:00 SA

We had multiple problems with our plumbing and thought I could take care of it but I was wrong so we looked up plumbing companies and JBC plumbing had great reviews took a chance and called sorry can't remember the guys name that we talk to but he was very help and and even got a appointment for Monday which I thought was really fast. So Monday my mother in-law was at home waiting for our appointment our technician Winston came before our appointment time fixed everything in a timely matter my mother in-law said he was very professional and courteous and explained everything thoroughly to my mother in-law. Even though our problems were small JBC Plumbing still took care. I would not hesitate to call them again for any of my plumbing problems. Mahalo JBC plumbing

Tamara S.

10/01/2021 12:00:00 SA

I haven't even received the 'home service' yet but wanted to take a moment to write a nice review for the Owner, Clarissa who helped me on the phone. It's on my intention list for the rest of the year to make an effort to recognize people & business's I think are amazing or go above and beyond (which can be hard to find these days ;).

My landlord has set up a service call to this company and when I called to set up the appointment Clarissa was so warm and multi-tasking working from home with kids in the background as I could hear them. This does not bother me... 1) I'm a Mom 2) These are the times and I commend people who are still working hard, especially small Biz owners --- and those Moms with children working from home! When I asked her how many kids she had she said 8! Aaaaamaaaaazing!

She was very professional (even with kids asking her questions in the background ;) and tried to truly accommodate my needs even short-staffed with an employee out with Covid.

These are the times we need to support small Hawaii Businesses!

Kuddos to JBC Plumbing for still trying to strive during these economically hard times!

Keep it going!

Mahalo Nui!
~ Tamara

Wayne B.

02/11/2017 12:00:00 SA

Awesome customer service! Nate was friendly and knowledgeable and represents the company well. I would definitely use JBC plumbing again.

D B.

12/04/2017 12:00:00 SA

I couldn't have asked for better, more professional plumbers! Joey arrived on time for both service dates. Our first service date was on a Friday (Josh squeezed us into their schedule as a VERY last minute same day add on). Even though it was after hours Joey only charged me their regular rate. He had to return with parts the following Monday (the Kholer shop was closed on Friday), arrived 10 minutes early and got to work right away. He changed out a shut off valve and the hardware to 3 toilets on a home we just bought. Price was very reasonable. Staff is very friendly and they communicate well. It's refreshing to get this level of service in Hawaii!! Thank you JBC Plumbing!!!

Katherine V.

4/14/2018

This is the second time I've used JBC Plumbing. Both times they were very reasonable and fixed the problem in no time. Matt answered all my questions and told me how to prevent the same problems from emerging again. This is definitely the company I'll call when I have problems and recommend to anyone who needs a good plumber you can trust. Thanks Matt!

Nathan K.

10/02/2016 12:00:00 SA

Called jbc plumbing, spoke with josh and did the job well done. Thanks and will be using you in the future.

Tammy K.

06/12/2017 12:00:00 SA

Thank you Matt for doing a great job! Prices were reasonable, work was well done, and the service was great!

Matthew J.

05/11/2016 12:00:00 SA

I just used your services and I am very happy with the results. Not only your technicians were friendly but they were very knowledgable and provided me with tips of what to do and not to do. They did more than expected. I called to uninstall and install a new kitchen garbage disposal. I thought it was the root of the problem of the pipes being clogged. But after replacing with the new kitchen garbage disposal, it was still clogged. So, they fixed that problem in no time at all. I would definitely use your services again if something else comes up. And of course, your price for the service I asked for was very reasonable compared to other companies. Thank you again.

Ann P.

10/18/2018

My tankless water heater stpped making hot water. So i went on YELP and found JBC PLUMBING LLC. With a 5 star rating. No negative reviews.
I put out a quote but didnt get no response so i decided to call..happy i did.
JBC PLUMBING LLC does NOT charge any upfront fees, service call fees, estimate fee, any kind of fees. NONE!!
Josh came out the next day for my FREE job check. We set up an appt the next day to remove and install new tankless water heater (which i purchased from Home Depot). Josh gave me a fair price upfront for the job.(no hidden fees)
Ryan and his partner showed up very personable. Job was done less than an hour.
The only negative would be that plumbers cannot do the electrical hookup according to state code.
I did get a referral for a licensed electrician.
Highly recommended local company.

Jeff N.

7/19/2021

Got it scheduled fairly easily to fix my garbage disposal. Never call when they are going to be late. I have to call them. A courtesy call would be much appreciated and the time changed would mess up my whole day schedule. Please be professional to your customer. You would still have the job.

Gayle N.

2/19/2021

JBC Plumbing rocks. I have AHW Home Warranty so they are part of the inner circle. John and John, Jr. arrived today and helped me to fix my whistling toilet. Come to find out that it wasn't done as I had paid cash to do.

LESSONED LEARNED: do not call unprofessional plumbers!!

Call JBC, get the problem resolved on the first call not the second, third or wreck yourself with stress and frustration!!

Brad C.

1/27/2017

Reliable plumbing company! Josh the owner answered / returned all my calls ..Matt is a cool guy and did a solid job ! Really great rates and service!

Richard R.

11/07/2019 12:00:00 SA

I consider myself pretty handy around the house but when it comes to plumbing, I say leave it to the professionals. Washing machine hot water valve sprung a leak. They responded to my request for quote right away and came the next day. Prices are pretty reasonable.

Paula K.

4/15/2019

I so wanted to give this company five stars however..my simple drip (so I thought) turned into 5 hours and two visits of repair. Yes, issue sourcing Kohler products. But, Two visits and they got it right...well almost as my hot water is cold and cold it hot. But after two days off from work..the drip stopped. I just live with the backwards water. The second chance I gave them was to fix my toilet where a seal dry rotted. They replaced the seal...however when i flushed my guest bathroom the next day its squealed!! So, called them again. Winston came out and fixed it quickly! So, ask for Winston..if I started with him, things would of probably been repaired properly..!
Just have patience...cause I lost mine.

Malia K.

3/27/2023

I had the opportunity to call JBC for the second time in two weeks for different problems and both times they did an outstanding job. They came early both times and were in and out quickly. They are efficient and vary good at what they do. I feel that I get quality work from Ryan and his son at JBC and I feel lucky that I found them. I won't hesitate to call them again.

Taryn N.

05/04/2016 12:00:00 SA

They are amazing!! Same day service!! And showed up promptly for the scheduled time. My grandma had a leaking pipe in her kitchen and that she's been worried about. I told them about the problem he let me know the price- way less than I expected and he fixed the leak that day. My grandma's happy and relieved and I'm thankful for JBC plumbing and their honest and fast work!! Thank you!! I recommend them to anyone that needs a fix!!

Carol J.

04/05/2016 12:00:00 SA

Wow! I cannot say enough about Nate who came out right away to fix our leaking toilet. It was rocking and leaking and he put a new wax ring on it, caulked it and it's good as new! The rate was totally reasonable and he was very nice and polite. We will call JBC for any future needs for sure and also recommend them to neighbors. I'm always so grateful when I find any kind of service business that does the job for a decent price. Thanks Nate!

Steve D.

4/14/2017

Had a leak I found out about when received my water bill. Matthew came found the leak and did a great job. Took extra care with my lawn and in a week or so will never know it was dug up.

Rana Lynn K.

02/07/2022 12:00:00 SA

Josh and his partner were hard-working, efficient and reliable. Josh explained to me beforehand what he had to do with the repairs to my leaking kitchen faucet valve. I appreciated that very much. When the work was completed, the price charged was reasonable for the good work done. JBC Plumbing has itself a future customer in me. Thank you.

Lynn F.

12/09/2016 12:00:00 SA

I called these guys early in the morning, after checking Yelp for reviews, and after a few rings I hung up, thinking it was probably too early. Within a few minutes, they called me back to ask if I had called (obviously have caller ID) and asked if I needed help with something. I told them yes, we had a clogged drain and couldn't use any water because it was backing up into the drains. I was advised that they had a few scheduled appointments already, but would be out to the house between 1:00 and 4:30 that day. At around 3:00 they called to let me know that they were finishing up a job and would be arriving in about 30 mins. Sure enough, within that time Matt showed up to help us out. He unclogged the drain, which took about 40 mins (we talked a little story too), and charged me for an hour visit. I was very pleased with this company for these reasons: 1.They called me back after I hung up to see if I still needed their help, 2.They called me to let me know they were finishing up another place & when they would be arriving, 3.They got there when they said they would, 4.Did the work fairly quickly, and 5.Didn't charge me a fortune! Plus, not to mention, Matt was a totally nice guy!! I will definitely be calling these guys for any future needs and would highly recommend them to anyone else.

Danielle S.

6/25/2019

Russell assisted is with a leak at the base of the toilet. Russell was prompt, polite, knowledgeable, and quick. He provided excellent customer service and did a thorough job. Also explained what steps would need to be taken in the event another problem should arise. Fair pricing which was explained in detail.

Brian C.

02/01/2018 12:00:00 SA

These guys where able to come out next day and did an awesome job checking the water pressure on my house and replacing the regulator. Because I'm selling my house they also took pictures and sent them to
Me so I could show the buyer exactly what was done. They had excellent communication and where very professional. I would definitely recommend them to anyone!

Timothy D.

07/03/2018 12:00:00 SA

If you're researching for plumbers stop . These guys are absolutely amazing. The service technician Matt was professional and courteous and did an outstanding job. Hopefully I won't have too many Plumbing issues in the future but if I do I will definitely call these guys again.

Sheldon L.

07/11/2023 12:00:00 SA

This is the second time I have dealt with the JBC team, and as always very helpful, quick response, on point, and on time!!

I had an issue with a running toilet, and my home warranty failed miserably at getting a vendor to my residence. I was left with the option of finding my own who would diagnose and repair the issue. Not too many companies were eager to diagnose even though we said we would pay upfront.

JBC not only stepped up, but helped with the process required for me to put in for a reimbursement claim with my home warranty! Also repaired the issue with my running toilet in 15-20 minutes! Always great service!!!

Side note: the Receptionist went above and beyond explaining the warranty process to me, and went out her way to get me the quickest appointment possible! Extremely helpful and full of ALOHA!

Mary R.

4/25/2018

Amazing service provided by Matthew! Had a mysterious leak in the ceiling above our refrigerator. He had come out previously and was waiting for authorization from our home warranty company to cut into the drywall. Once that came through, JBC scheduled the work for the next day. Matthew called to give me arrival status and got here as promised. He was very professional and cleaned up after he did the work. Covered up the hole he had to make very neatly too (have to have drywall replaced by another contractor). Thanks, Matthew! Definitely recommend this company!

Kevin A.

11/09/2017 12:00:00 SA

Had Nate and Mike out today for a slow draining shower. In short order they freed the stoppage and helped fix a sink issue as well. Highly recommended, from now on my company of choice!!! They offered to come early which I said yes! THANK YOU JBC!!!!!

DJ J.

5/14/2021

The best experience I've had yet with plumbers!! They arrived on time with masks and kept them on the whole time prioritizing safety first. They were professional, punctual, easy going, with more than fair pricing.

They came to look at my water heater leak and determined it was too old to be repaired so I asked when is a good day to replace it. They said we can do it now and couple hours later I had a brand new 50gal up and running! Couldn't be more satisfied! I was going to clean the area up and move my dryer to have a clear path for removal and install but they took care of it all.

Highly recommend them and they're already saved in my contacts whenever I need any plumbing help.

\m/

Nadine C.

5/26/2016

JBC Plumbing is the best of the best! Josh Crail and his assistant Nat are very professional, skilled, knowledgeable and experts in Plumbing. They were so punctual (they came exactly at the time their appointment was set at), They were very efficient and accurate and as they installed my new kitchen sink, disposal and faucet, were able to find and replace leaking supply hoses, their handles and a drain basket. They completed the job in a short amount of time and did excellent work
Their pricing was excellent too - so fair and reasonable. Also,the next day kind-hearted Nat, per my request exchanged the cold and hot tubings under the sink so that the cold water function on the faucet joystick was in the front of the faucet and not the back as the Manufacturer had intended it, (there was no charge to me for this, for which I am very thankful), This exchange made it much easier for me to reach and turn on and receive cold and hot water. I would highly recommend this company - hands-down to anyone who wants the Creme de la Creme of Plumbers in the Plumbing industry.. I will definitely use them again for all of my future plumbing needs.

Shaka 8.

06/08/2021 12:00:00 SA

My mom needed her kitchen sink unclogged. Highly Recommend these guys and very professional and our family will be using them from now on for plumbing Mahalo JBC Plumbing! Aloha

J P.

10/11/2022 12:00:00 SA

BLUF: automatic recommend. If you're in a bind, they're worth the wait. But they do have great emergency dispatch too. Not only were they one of the first available, but the recency of reviews was a strong contributor to our decision.

Much appreciated. Will do business again for sure. I mean hopefully no more problems with anything else, but I'll be sharing with friends too.

Thank you.

Kanani T.

6/21/2022

These guys are my go-to for all our plumbing needs. They're fast, efficient, and really easy to work with. They do a great job everytime and always with a smile. We've used them for both inside and outside needs, multiple occasions (different things) and will always be our first call. Mahalo!

Haunani K.

9/28/2022

I called for an appointment yesterday and the plumber Josh, along with his assistant Mike came out to my house to replace the wax ring for my leaking toilet today.

I appreciated the fact that the scheduler and two plumbers responded right away and I did not have to wait for an appointment.

Both plumbers, Josh and Mike arrived 15 minutes late.
I would have appreciated a courtesy call telling me they were running late, but they did not call me to let me know they were arriving late.

They successfully replaced the old leaking wax ring, the flapper valve, and the toilet flusher, but now my vinyl tiles have a lot of water under the tiles.

JBC Plumbing are reasonably priced and affordable, though I was charged for a new toilet handle, which was broken by the plumber during the actual toilet repair.

Overall, a pretty good company, though I have some reservations after the job was done and considering the entire experience from beginning to end.

I believe the purpose of doing a fair and honest review for a company is to point out not only the good aspects, but things that can be improved upon as well, thus this mixed, but honest review and rating.

Cherish K.

04/12/2019 12:00:00 SA

If I could give a 10 Star I would give it to Winston because in the past week I had issues with my toilet so they sent one guy Filipino uncle who did nothing but trying to unplug it. Uncle Winston was the third plumber to show up but he did a much more amazing job. He knew something was wrong after multiple times trying to flush so he took the time to take it apart and found a stuck object and after solving the problem he mopped,scrubbed the ground before he left. I would refer him to any in the future.
Mahalo,
Aunty from Nanakuli.

Glenn K.

10/11/2022 12:00:00 SA

Mahalo to JCB Plumbing. My phone call was answered in less than 5 rings and an appointment was scheduled for the very next day. Aloha to Josh and Mike who called when they were on their way and came right on time. Josh explained everything that was he was planning on doing and with help of Mike, did a superb job.

It's great to have experts do the job and at a VERY REASONABLE cost.

Would definitely recommend JCB Plumbing for whatever job you might have.

Glenn K. from Mililani

Len C.

7/17/2016

JBC Plumbing was a very pleasant surprise for me. The company was recommended by a referral given to me by another company I use. Josh who I assume is the owner is totally on top of his business besides having done a great repair jobs, he was fast, efficient, pleasant, professional and I think more than fair in his pricing. The work he did for me was in a rental unit of our and he never fleched when I ask him to bill me for the charges. I give him a high five and will be spreading the word to family, friends and acquaintances in need of plumbing, renovation and new builds.

Marvin A.

5/24/2016

JBC Plumbing is a very good company to use if you need plumbing work done. My upstairs toilet had water leaking from the tank into the toilet bowl. I replaced the flapper, but it was still leaking water into the bowl. I decided to call JBC Plumbing and Nate came over the next day and replaced the flush valve and gasket. He knew exactly what to do and got the job done right the first time. No more leaking water. The price charged was very reasonable. I highly recommend JBC Plumbing to anyone.

Jan A.

07/03/2019 12:00:00 SA

Russell came on time to swap out my kitchen sink and bathroom faucet. He was having difficulty because the sink I ordered was a little too large, but he went out and got the tools to shave my granite down, and now its a nice fit. He didn't charge for that time he went to get the tools, and worked hard throughout. Our bathroom faucet was leaking a little and he came back right away to fix it. Great Job, and reasonably priced.
Thank you Russell! :)

Julie M.

6/15/2016

AWESOME experience! I couldn't turn off my main water line so I called a plumber. The first guy that came quoted me about $800. Josh was my second quote...FREE!!! He used his man strength to turn the valve. Unbelievable that the other guy wouldn't even try to turn the nob when I asked him to. Josh was on time and very professional. I will definitely use this company in the future since Josh was so honest!

Jenny R.

5/15/2020

Awesome! J and his team didna fantastic job! New water lines to all our homes including the main. They were fast and efficient.
The price was competitive.
Will definitely use them again!

Sarina D.

12/14/2018

We had a leak in our yard (won't pretend to know what part) and originally called a different company who quoted over $7k

Called JBC to compare and turns out....it was WAY less and only took a fraction of the time! The technician came out and took care of it and explained everything...including WHY he didn't need to do what the other company said.
I am just SO thankful for JBC Plumbing and their honest work!

Brandon L.

5/26/2019

They have been with me at two jobs and are a friendly and accountable. They were able to explain the problem clearly and made recommendations.

Trisha L.

4/20/2017

After reading reviews on Yelp, decided that JBC Plumbing was the company I wanted to come and fix my old leaking showers. Matthew showed up on time, and worked diligently to get the fixture apart. Felt really bad, since after almost 40 years, the original faucets had a lot of hard water deposit, fusing the pieces together and making it difficult for him.

He warned me that if he couldn't get it apart, and because of the existing material, I would have to go another route (costing me much more than I really wanted to spend). But he managed to continue, and what I appreciate most, is that he took the time to show me how the parts of the cartridge had deteriorated (and work), why it was leaking and what he was doing.

Had him snake one of my toilets as well - nothing there. VERY reasonable, professional and highly recommended!

Nicole W.

05/08/2023 12:00:00 SA

We needed a line run for our new fridge and JBC was able to do it the same day. When they arrived, I was told they needed to open up our wall to see if there was an existing line, which we expected. They opened up on each side of the wall and didn't find any.
We decided (mostly due to cost), that we would run the line from our kitchen sink, through our cabinets, to the fridge. The two guys got to work and finished within 3 hours. When we went to look, they had cut a crooked square on the side of the cabinet to run our line through and left some just sitting on the bottom of the shelves. We had expected a much neater job from a professional.
Once our fridge arrived, we realized that the line they had run was too short and we would need to buy an extension for it. For someone who does this often, we had expected that they would know how long to run the line so it would reach the fridge.
Overall, I wasn't impressed and now we're left with a mess running through our kitchen.

Cindy P.

07/02/2017 12:00:00 SA

I hired JBC plumbing to assist me with some plumbing updates to a bathroom. JBC was not the cheapest but they came on time, delivered great service and did the job to my satisfaction. I often need plumbing services for my clients and I would recommend them. You get what you pay for. Sometimes you have to pay just a little bit more for the best!

Bobbi A.

4/20/2022

My daughter had been here visiting and my guest bathroom tub was draining slow. JBC was able to come out in 48hours and fix with no problem. On time and courteous. Reasonable rates.
Will definitely use again.

DV8R-808 ..

8/28/2017

Unbelievable...If you are lucky enough to have Josh P. and his coworker, you score!
On time, professional, fast and leaving you with the comfort that their work will last a long time.
Just check out the work! Cherry!!!
Waited for the BWS to turn off the main (Ridiculous Policy), I was the Division Superintendent, Water System Ops. Div. at the BWS for a few years and never knew about that policy.

So anyway, Josh prepped his work while we waited for the BWS. Shortly after, BWS arrived,
Josh had them wait real fast while he replaced my main cutoff then had them turn the water back on. This Akamai braddah (Josh) by doing this, allowed me to avoid another 2-hour wait after they finished so BWS didn't have to return and turn my water back on. (Again bad policy BWS) within minutes he shut off my newly installed Main Valve and got to work on my remaining (2) Ball Valve replacements, he and his worker knocked out the (3) Ball Valve replacements and cleaned up the existing poor line configuration which was a maze.

Long story short Best Damn Deal in Town, if you lucky enough to get on the books.
Call Josh Crail the owner to book your work....
Best of all...in a world of price gouging outfits both large and small (believe me, I've dealt with both) JBC's rates are extremely fair and compared to the others, you cannot get better.
Personally, sports fans! JBC is my choice for Plumbing work. Check out the pics.
Extremely Happy Camper!

Janice B.

3/29/2019

I discovered a small puddle of water coming from under the toilet in my master bathroom called JBC in the morning and made an appointment for the same afternoon.
Ryan came out looked at the bottom of the toilet and said its the wax ring, went out to his truck got a new ring, lifted the toilet up, wiped up a bunch of water that was underneath but thankfully hadn't' escaped and made a bigger puddle or caused any water damage.
He put the new wax ring on, screwed the toilet back in place cleaned up everything, gave me some advice on another issue I was concerned about and was on his way in about 20 minutes from start to finish.

This was my second time using JBC and I've had great service both times.

They charge a standard fee per hour plus an additional charge for parts and of course tax.

Justin K.

7/14/2022

Quick response time, fast service, reasonably priced . Would recommend! Josh did a great job fixing my garbage disposal

Stacie O.

10/19/2016

I haven't had the best luck finding great plumbers that will do a fair and fast job. However, JBC was quick to send someone out to my house and Josh did a great job. He went to the store to get some parts within a timely manner and fixed my outdoor and bathroom faucet leaks within minutes. My bill was reasonable and I will definitely use JBC again.

The Orginal L.

9/24/2017

Updated my previous comments and 1 star review. After I posted that I didn't get a call back 2 days from initial request, I got a call back and an apology for not responding timely. Scheduled me the very next day with a 2 hour window that they would be here between 10 and 12. Joey called me around 11:40 or so and said he was on his way. Got here in about 20 minutes and fixed my problem also in 20 minutes. Charged me the hour at a discount and the part.

Toilet no longer running. What a relief. Joey was very nice and showed me what needed to be replaced and why. All in all good service. I will recommend and call them again if needed.

Steve Z.

03/01/2022 12:00:00 SA

Absolutely top notch! 5+stars!
Superior plumbing firm who won my respect and patronage by their professionalism and tenacity in solving knotty plumbing problems.

Had a leaking kitchen faucet supply connection and a Luke warm shower caused by a frozen mixing valve. They are a high demand firm so it took a couple weeks to find a free day on their calendar. This is the first clue that this company is a good one. They arrived on time and despite the need to search downtown for a rare part, they stayed on task and worked solutions through completion.

So grateful for this local firm. They are my new plumbers from now on. When you read the rest of their accumulated 5 star reviews you'll understand why they have such a loyal following.

Mahalo for reading my review.

Edgar L.

3/21/2021

As a vendor for our property management company, they fill a big need for trusted,efficient, and reliable plumbers in the leeward coastline.

Tyler R.

8/13/2018

Had a minor scare when I saw water leaking from my water heater. JBC Plumbing was the first company I contacted and was not disappointed. Their courteous professionals arrived quickly, assessed the situation, and answered all of my questions. They stayed until I was fully informed of what the issue was, what my options were, and what maintenance and costs would be involved should I elect to have components replaced. I know nothing of plumbing was felt confident I had made the right decision to call these guys. I'd highly recommend them for any plumbing needs.

Steve J.

5/19/2020

I can't say enough about this company.

Let's start, I had a leak, i looked on craigslist first :( guy tells me for $150 he can fix my problem..... well, that was a waste of $150.., so as the old saying goes. You get what you pay for, I will never try and save buy hiring someone cheap, because that's just the kind of job you'll get. A cheap one.

Fast forward, I then decided to try YELP, a few plumbers reached out to me, but the first one was JBC plumbing, lady calls sets up appointment, plumbers show up on time and get to work. They re piped what was wrong and installed my water softener, leaked a couple times after, BUT they came down as soon as they could and fixed the issue! Quality work, and great customer service!

A+

I will be calling them for my future plumbing needs.

Thank you guys!
Awesome job.

Rick S.

5/14/2021

JBC Plumbing was awesome!
My appointment was for 9am
They determined that I needed
A new pressure relief valve. They
Went to pick up the part. Removed the old and installed
The new part In 1 hour.
Fast and great work! Everything
Is back to normal!

S S.

1/17/2018

Updating my original one star rating as owner got back to me immediately after I posted it saying he never received the quote request and he scheduled an appointment for me the next day, today. Crew arrived during the time frame scheduled and completed the work. They were polite and took care of my issue. I recommend them , but call, don't use the online quote request. Fyi, had another plumber get back to me also saying they were not on the same island so the quote request system is messed up, don't bother with it.

Tried the online request on yelp. No response. FYI check the other quote requests the system sends out, it's not very good as they sent a request out to a plumber on another island, who was the only one that got back to me promptly unfortunately. Another responded the next day and asked me to call, the whole idea of a online quote system is that it's online...
JBC never responded so I think it;'s best to call vs using yelps online quote system which evidently has problems. So the one star rating may be more for Yelp than JBC

Don N.

10/21/2017

When my last water bill was 18000 gallons I figured there must be a leak somewhere. Fortunately that large water puddle in the middle of my front lawn was a good indication of where the leak was. I called JBC plumbing on Sunday, said it wasn't an immediate emergency but would like someone to come out on Monday to assess the situation. They setup the appointment for Monday between noon and 3 pm.

Josh and his partner showed up before 2 pm, looked at the situation, and figured out the best way to resolve my issue which involved them doing a lot of digging. They took about 90 minutes and also checked for any other leaks while they were there.

I was extremely pleased with their work and no more leak. I would defiantly call JBC plumbing again for future plumbing needs!

Leo A.

3/17/2023

Pipe burst, my fault, tried to fix my self. Had to call in a professional! Schedule for us was wide open asked for first available 1-4 was my window . Josh call at 11:40 said he was on his way , called before he started and gave scope of work , and actually coached me on my diy.Quick and quality service reasonable price. The best part was knowing Josh , a professional, did quality job which is priceless ! Water was up and running that night !!!! Thank you Josh ! I will be calling again , definitely!!

Rosanne A.

01/10/2016 12:00:00 SA

Kudos to the awesome crew of JBC Plumbing, the young,energetic plumbers who came and did a conversion from bathtub to shower in my master bath. They're work ethic, timeliness and phenomenal skill was apparent from the get go. I will be using them again for future projects. MAIKA'i Josh Crail main honcho!

Sean P.

7/21/2023

I rarely post a review. I have used many different plumbing companies and I have to say JBC Plumbing is one of the best! They are easy to schedule work and they get the job done correctly and quickly the first time. I was most impressed with Ryan who always cleaned up afterwards. I highly recommend them.

Mike L.

10/17/2018

Josh and Matt are awesome! They are on time, professional and reliable. Reasonable pricing and got the job done good. Best plumbing service I ever used, highly recommended.

Brad K.

6/17/2021

Excellent Service.
I had a project on the North Shore and had a difficult time finding Plumbers to help me with a remodel. I contacted JBC Plumbing and they were quick to come to my project to give me a quote.
The quote was fair for the amount of work that needed to be done. Josh and his crew came on-time and completed the work in a day. I would highly recommend JBC Plumbing. I'll definitely be using them again in the near future.

Susan H.

3/19/2020

Had them replace our wax ring last July. Recently found out it was not installed properly. We had water (and mold) in our wall behind the toilet. Looks like they put the ring down once, then moved it. The bolts were also not installed properly. Now we have to pay 10 times what we paid them just to fix it and remediate the damage. Very disappointed.

Brenden H.

7/19/2018

Kitchen faucet hose sprung a leak. Ordered new part from manufacturer American Standard. Waited 10 days, part arrived. Removed old leaking hose. Pulled hose out wrong way so the stainless housing on the sprayer end lodged inside the fixture, out of reach. My bad. Could not see or locate it, but I knew it was in there, caused obstruction which prevented new hose from threading through the fixture. Called a BUNCH of plumbers. Most said next Tuesday of what ever, not an option! Sink full of dirty dishes, no water for a week?

Matt from JBC showed up within 2 hours, plumber McGivered a solution and got the piece out in about 20 mins. Problem solved. $115 later, worth every penny. Great job and fast response. What else do you want. Wish I made that kinda hourly rate!

Raul S.

8/20/2016

JBC Plumbing is as great as it gets.

I had a clogged bathtub that I tried to unclog myself previously using four different liquid professional grade drain uncloggers to no avail, needless to say, that trust ol' plunger was of no use this time either.

It got so bad the water started coming back up from the drain. I requested a quote from Yelp using their 'Request A Quote' feature and received several quotes. Some quotes were the same as or similar to JBC's, but Joshua's email was less technical as it was friendly and willing to come right over and help.

He got here pretty quickly, snaked and cleared the clog, and was in & out in less than 15 minutes.

The quote was perfect for a last minute weekend emergency call and the job was well done and flash timing.

Glad I went with JBC Plumbing, I know who I'll be calling again if I have other plumbing issues in the future.

Check them out. You won't regret it.

Alika M.

07/04/2023 12:00:00 SA

JBC Plumbing was sent when yamaz plumbing failed to even show up, they were in and out in less than 15 min and my toilet wax ring was changed out. Fast and good customer service. I highly recommend JBC.

Chloe S.

12/29/2022

My gas heater went out about a month ago, wasn't really a priority to get it fix. But now it's getting cold so I need hot water. I heard that most of the time you just need to reignite the heater, I tried reigniting it myself but was unsuccessful. I wanted a plumbing company that was close & can get the job done. I always yelp company's before I make any final decision & came across JBC, their reviews were promising so I gave them a call. Their dispatch lady was really nice & super helpful & got me scheduled for an appointment that works for me. Josh & Sean came to check out my water heater & well what do you know the heater just needed to be reignited but I was doing it completely wrong. They were very knowledgeable & showed me how to do it if I ever needed to do it in the future which I appreciated. I feel silly having them come out here just for that but I'm glad it just literally needed to be reignited and not something catastrophic. If I ever need other plumbing services in the future I'll definitely be giving JBC a call. Mahalo

Leilani L.

11/09/2021 12:00:00 SA

I needed to replace all my pipes for my
toilets and bathroom sinks. They did awesome job. It's nice to have a plumbing company in Kapolei. I'll use them again.

T C.

5/17/2016

Searched around for a good plumbing company and found this one thru Yelp. I called for an appointment and they came out the next day(today). Nate came by promptly even before the scheduled time. I needed the wax ring on the bottom of the toilet replaced. Nate was very very nice and efficient. I then asked him if he could replace the flush valve mechanism and he said sure no problem since he had the part in his van. He then said If I wanted to replace the water hose because it was corroded so I said sure. I then asked him since he's there, if he could replace the shower spigot, handles, and shower arm. He said yeah no problem! He had most of the parts in his van. Nate was very professional, neat, clean and fast. The price was very reasonable too. I would surely call them again if need be!

Trevor K.

11/17/2016

Josh at JBC Plumbing is responsive and helpful. He got back to me within minutes of contacting him and although he has a busy schedule that conflicted with my schedule he directed me to a colleague who was able to help within the hour. I will call JBC Plumbing with any Plumbing needs in the future. They are true professionals.

Jin C.

04/10/2018 12:00:00 SA

Went through a bunch of plumbing companies (that never called back or were unprofessional) before finding JBC Plumbing through HomeAdvisor. They had perfect reviews and all of their licenses were up-to-date. Called them on Monday and left a message describing the job I wanted them to do. Got a return call about an hour and a half later and they scheduled me in for the following day. Matthew showed up during the time window provided and completed the job ON schedule and BELOW their estimate even though the work was more complicated than had been expected. They charged a reasonable rate for their labor as well as any supplies they needed to finish the job. Matthew was courteous and professional and did a great job. Will definitely keep them in mind for future plumbing needs.

H A.

06/09/2023 12:00:00 SA

We called JBC Plumbing. The guy came out to look at the job said nothing was wrong. DUH!?? Can you just clean the drain? We're paying you for something.

The second time, same thing. They come out, they look, they charged and did nothing. They give this singsong about mileage and time. We called another company. They came out, looked at it and fixed it.

Watch out for some guy named Ryan. Not a trusting person; snoops around. Felt like he was checking out the property and what we had.

Jeffery R.

12/06/2016 12:00:00 SA

Matt did a great job in a timely manner, very honest and trustworthy. Definitely my go too from now on.

Jaymie R.

5/31/2018

Called JBC plumbing out for another repair not related to the first time I called and well they kept up to their standards! Amazing! I will continue to use them for plumbing services!

Jackie C.

03/03/2017 12:00:00 SA

Did an awesome job on my shower knobs!! It hasn't been changed since 1952. I was surprised that he even had the same ones to change. He was fast and diligent. Well worth the price I paid.

Epuna L.

10/19/2022

Everything went great. I was able to set a same day appointment and got a free quote as well. Service person came out at the time stated and was quick as well. Will definitely go with them again!

Ron L.

04/05/2018 12:00:00 SA

Josh and his crew have been great. I used them now 2 separate times for my rental home. They have had to deal with communications with me, the landlord and the tenant, to set up the scheduling and logistics. My tenant has stated they are friendly, on-time, quick and professional. I feel the prices have been very fair and quality work. Thanks JBC we will continue to use your company for all our plumbing needs. R

H J.

4/18/2022

We've called JBC a couple times now (yay new home ownership!) and they have been so helpful and they provide reasonable prices. I've had both Ryan & Jr and Joshua & Desmond come by and they are speedy, about their business, and very knowledgeable. They solved big and little issues for us. They're prompt and reliable. I also enjoy speaking to Karissa (sorry if I got that wrong!) on the phone and she has helped us sorting out which suppliers to use and even with brand recommendations. In our experience, they are trustworthy in every way. If you can't reach them the first time, just leave a message or keep calling (assuming it's urgent). Karissa has been very good about getting back to me (even when I haven't left a message). We actually called them after trying out one of the big businesses in plumbing (who completely tried to rip us off) and we couldn't be happier we found them. At last!

Ivan F.

10/29/2017

Update to previous review the owner josh had reached out to us and was unaware of the situation. But had remedied this situation and was delightful and professional and courteous. We really appreciate his attention and concern for his customers!!!

Jessica B.

12/12/2016 12:00:00 SA

Our experience with JBC plumbing was 100% positive. We called because we were unable to install our new washing machine as the supply valves had corroded and the old hoses were stuck. My husband spoke with Matt and he was very accommodating. He had originally scheduled to come home early from work and meet the plumber ended up running late. Matt was kind enough to reschedule with us and came the next day (on his day off) at 7:00 in the morning. He was able to replace the valves and hooked up our new washing machine (yay for clean clothes!). He was even able to address additional issues that we sprung on him (broken toilet shutoff valve, leaking sink faucet). We were very pleased with pricing and quality work. Matt could've done the minimum to address the situation, especially since it was his day off, but he stayed to make sure everything was running properly. We are very grateful and would highly recommend JBC Plumbing to anyone who appreciates quality work and great customer service at a fair price.

Robert K.

10/20/2016

When and If you are looking for a Plumber,call JBC Plumbing. They were very professional,prompt and courteous.When calling ask for / request Tech Josh.Great guys big plus for JBC.

C L.

6/15/2017

I tried to update my review, but i guess since it was posted today, it would only allow me to edit the post. So to update my complaint below, i just received a call from the owner and he apologized and asked if there was anything he could do to make up for it. It was a nice gesture, so i will change my review based on a great response to a customer complaint.

Complaint:
I had a clogged toilet, they came out unclogged the toilet, charged me $500, next day another toilet clogged and overflowed and leaked from the bottom, they came back unclogged that toilet, next day both toilets clogged overflowing and leaking and clogged sinks. Now its the weekend, i called and no answer and no return call. Shit overflowed everywhere and ruined my floor. I desperately called another plumber- emergency plumbing and in 15 minutes they had everything unclogged. So basically your plumber was pushing the clog back and forth in our pipes with his small snake. I never received a return call. Spent $500 and ended up with ruined flooring. Thanks alot!

Roxy W.

01/01/2018 12:00:00 SA

They were my first choice when I inquired for a plumber in my area. I asked for a quote online on a Sunday and was told to call. I ended up making an appointment with another plumber that week. Fortunately, the plumber I did make an appointment with ended up having to cancel my appointment so I called this plumber again and they were available the following day.
The plumber came in and said we needed 3 new faucets. He bought 3 good quality sinks from Home Depot and fixed and installed it the same day. The total time it took including going to Home Depot took around 5 hours. The total cost including labor and 3 new faucets was around $800. They accept cash and check. No credit card.
I would use this company again for my future plumbing needs.

Angela N.

12/09/2021 12:00:00 SA

This company is awesome! Their response was so fast! Within the day I called they squeezed me in to fix our water heater! We will definitely use them in the future!

Candace V.

2/21/2018

I'm sooo happy with the service! I highly recommend this company. Josh answered when I called and Nate showed up the day of the appointment at the time frame they said they would. Good work at a good price!

Scott L.

12/18/2018

Joey is the man! He arrived on time, fixed the issue, and charged a very reasonable price. Everything went smooth, and water heater is back to full power again! Ill keep looking for Joey for future plumbing issues (finger crossed that it won't happen soon though...lol)

Tracy C.

12/23/2022

So greatful for fast, efficient service. Had an issue with clogged main line. Called a bunch of companies, left messages then called JBC Plumbing and someone picked up my call! Talk about perfect timing, the woman on the phone was able to send Ryan and his son to the home between jobs! I swear I only had to wait 1 to 1 1/2 hours for them to come by. What a relief! Thank you Ryan and JBC for your help!

Charles P.

2/13/2017

Called their office about 8:40 this morning and was told they would have a tech come out between 10-12. Excepted that appointment. But in actuality, they arrived in less than an hour later. Met Matt, very polite and really expressed care in what problem I was having. After explaining to him, we came to the solution that my main line to my cess pool might be backed up. He immediately got his toys out and proceeded to snake from my clean out. Within minutes the line was clear, water was flowing clearly, and needlessly to say, my girlfriend was a happy one. Thanks JBC! And thanks Matt! Hopefully we won't need you guys again. But if we do....you're the ones I'll be calling! Mahalo again!

Joyce A.

7/18/2018

We were referred to Joshua at JBC by one of our regular plumbers. We had a broken pipe in a slab and there was sewage backing up into a residential apartment. Josh and his crew came to the rescue on a pretty big job. They are great communicators, dependable and do really fine work. Big or small job ~ don't hesitate to call Josh. You won't be disappointed! Mahalo nui loa JBC

George R.

7/15/2017

JBC plumbing is da best. Excellent service and quick response to your plumbing issues. We also used them in two different remodeling jobs and they were great. Plan to use them again as we move forward with next remodeling project.

Neot D.

7/16/2016

Saw their van, looked them up here on Yelp and figured I'd give them a go since they serviced my area. Little did I know the frustration that would await me...

As a self taugh YouTube expert, I am pretty efficient at typing in the keywords repairing leaking bathtub faucet and imagining I can do it on my own.

Yet, rather than risking and cup of I told you so's from the Mrs, I called JBC.

In this case, I was stuck in traffic heading home when the plumber arrived and was pointed to the problem by my wife.

First text I received was Plumber is here
Second Text (30 minutes later) He said something broke because it was old and had to be replaced anyhow.
Third Text OMG it was $420

Say what?!

Honestly, my mistake was probably trusting that they would quote their work prior to completing it like most plumbers have done for me in the past.

Being set back $420 is a nice way to learn not to use a company.

All in All they Did Good Work Would've Been Better if they Provided a Quote Prior to Charging

Ken W.

02/03/2017 12:00:00 SA

Nathan was on time, he was polite and very knowledgeable, Completed the repairs. left no mess. I would recommend these guys!!!

Sunny D.

12/02/2016 12:00:00 SA

Based on reviews here on yelp, I decided to try these guys to have my water heater replaced. They were quick to respond and give me a quote which was very reasonable. I live in an upstairs unit and they did the replacement easily, draining the old one getting it downstairs and bringing the new one upstairs. All this in just over an hour. There was an additional charge for a part that needed a replacement but overall, very reasonable especially compared to some other companies who quoted a couple of hundred more for the same thing.

I even asked them about doing some other cosmetic stuff but they suggested I keep what I have if it's not giving me any problems. Happy that they didn't encourage me just to get another job and more $$$.

Cris U.

12/27/2016

So apparently I was not given the full information on charging diagnostic fees. I received the invoice even though no work was done and the individual spent 30 minutes in the home. I did call to clarify my earlier discussion about no diagnostic fees being charged and was not informed of the other half of the terms. In the end I was charged the entire amount but I did call and spoke with Josh and he was kind enough to propose a compromise. It wasn't the result I wanted but it was reasonable. I would still use their services in the future if anything were to arise.

Ariel D.

2/22/2019

Had sewage backed up. Great job!!! And cleaned everything too! Trustworthy!!! Can't go wrong with JBC!!! Highly recommended!

Don H.

11/18/2016

GREAT SERVICE. They arrived on time. They were very quick in response to our email and to get an estimate to us and booked the appointment right away. Took care of all the problems and issues we were having. Answered all our questions and concerns. They even gave us recommendations for future work that will save us money. Excellent work! Matt was our technician and he was very thorough and professional. Terrific customer service as well. We would definitely recommend them to anyone. They will definitely be our company of choice for projects to be done at a later date. Give them a call, you won't regret it!

Jun Keoki C.

12/27/2016

Had a clogged shower pipe that my dad and I couldn't get rid of so after admitting defeat, I went on Yelp to find a reliable plumber and found JBC Plumbing.

5 out of 5 stars and let me explain why. 1- quick response on the call. I was thinking maybe an answering machine but my call got picked up fast. 2- I was expecting I had to make a next day appt, but I was given the time frame on the same day of my call. 3- When I asked the ballpark estimate costs on the phone and questions my dad had, they gave me the answers and costs that made us say yeah, come down, let's fix this thing. 4- Really, really friendly and hardworking. At one point, we thought the clog was going to require cutting things up and having the cost skyrocket. No, he kept trying until he got it done. And lastly 5- The cost was reasonable and fair. I've already been told what the prices would be so I ain't complaining.

Just a heads up for anyone asking about payment options, cash or check on the spot.

Other than that, I got JBL Plumbing on my contacts list in case I get another plumbing mishap. Mahalos and thank you!!

Alan C.

6/16/2023

Quality customer service and product. We've used their service several times, and will continue to use them when future issues arise.

Ramee O.

8/26/2016

JBC did a great job resolving my issues in a short period of time and provided excellent customer service while in my home. I was unaware of what the average price would be and would have appreciated a quote or average site visit price over the phone.

Overall great work and I would call JBC again for future assistance.

Greg Z.

3/14/2019

Exceptionally Great Prompt Service! Joey the Service Technician was very personable and knowledgeable. Recommended an in-line valve to make main line water easier to turn off rather than going to roadside valve. Had to remove 2 fittings to D/C the pressure Reducing Valve, 1 CPVC and 1 copper, then CPVC cement a shut-off valve to the main incoming line and copper sweat the house connection, 2 threaded connections on the valve. He used pressure crimp connectors I've never seen. Looks like industrial quality w O-Ring inserts. 2 hours work of work. Thanks again for prompt and respectable service! Would recommend this company to anyone in need of plumbing repair!

Mike R.

03/04/2021 12:00:00 SA

Great in every way. Brandon was timely, professional, efficient, communicated well, courteous. Will definitely call them if need plumbing services anytime soon. Mahalo Brandon.

Tappy F.

5/31/2021

Again...AWESOME QUICK SERVICE!!!! Thank you to Dispatch, Winston and Des for repairing the bad water leak at the main water valve. Definitely received way better response than BOWS!!! Highly recommend for reliable and 1st class services

Marie R.

5/18/2016

Much mahalo to the JBC team. Right from the start they provided great service. I got my quote for installing a new toilet within a few hours. The price I was provided was very reasonable too. Josh answered all of my questions and was able to fit me into the schedule the very next day.

Nate and Jon Jon who did the toilet installation were great too. They were very professional and knowledgable. They had all the tools they needed to get the job done and were very neat in how they performed their work.

I will definitely use them again in the future and will recommend them to friends and family that have plumbing needs.

Great job, JBC Team!

Aaron Y.

7/24/2016

We are new home owners and we found out we needed to have a lot of plumbing issues addressed. We had another plumber come out and they gave us a hard time. When we called JBC Plumbing we got straight forward answers to our questions. When Jon and Josh came to service our condo we were impressed with their professionalism and awesome quality of work. They had to address many issues in one visit and explained to us everything they had done.

We are grateful for their knowledge and hard work. We highly recommend this company.

Christina J.

01/08/2019 12:00:00 SA

Called JBC Plumbing to come and check our bathroom because something was leaking and was becoming noticeable on my brother's ceiling. They were able to come the very next day and even arrived earlier than their estimated time. Mr. Joey was very kind and managed to find the problem and fixed it right away in less than an hour. He even recommended someone to fix the ceiling. Amazing experience overall. Will definitely call them again if we need any other assistance. Thanks so much!

CJ G.

11/26/2016

I had water leaking from my food waste disposer on Saturday after Black Friday. I contacted JBC Plumbing and Josh answered my call. I told him what the problem was and he was able to fit me in his schedule for the day. He came after an hour and diagnosed what the problem was. My disposer is corroded and must have not been changed before we bought the house. He replaced my disposer really quickly and provided me with good advice for the future. He is very knowledgeable in his field and is very patient in answering my questions. He is professional and most of all an honest person. You will not regret hiring them for your plumbing needs.

Harold W.

1/31/2016

Had a leaking pipe in the wall behind the water heater. Called Josh on a Saturday morning and was told someone would be over sometime in the afternoon. Isaiah came at 11:30am, diagnosed the source of the problem and replaced copper tubing thereby eliminating the leak; finishing by 12:30pm. Friendly, quick, good, at a fair price!

Tautai O.

10/01/2021 12:00:00 SA

Awesome service , arrived on time and completed the work in less then 30 mins. Highly recommended for your evry plumbing needs...reliable and professional.

Roger W.

11/29/2021

This is the forth time that I have used Josh in the past 5 years. I live in a townhouse in Ko Olina. My rating of his work is still the best. He and his team are competent, clean, on time, reasonable price, experienced, and friendly. I had two faucets replaced in bathroom sinks that had rusted out. It was a messy job but they removed the old faucets, cleaned up the rust on the sink , and got the new faucets in without problems in one hour. They were also careful with the new faucets not to scratch or damage. It is now a week later and every thing continues to work well without problems. I am very pleased and there were no surprises. The text communications were also good.
Thank you Josh
R.White

Joan K.

11/01/2016 12:00:00 SA

Not knowing anything about plumbing, I looked on YELP and after searching through a lot of plumbers, JBC Plumbing caught my eye and read all the reviews, I decided to get a quote from JBC Plumbing and explained my situation. My washer dryer valve was leaking and needed to be replaced. I liked that I could ask online and also get a quote and attach a picture so they could see it. Josh got back to me super fast and gave me an estimate which I thought was very reasonable. I set up an appointment and he provided fast service. Nate came the next day and was very courteous in calling me to say he was on his way. Nate was very easy to talk to and explained everything he was doing. My valve was fixed really quick and no leaks! Thank you JBC Plumbing and Nate! I will definitely use them again and recommend them to all my friends and family! Mahalo again!

Mark I.

4/22/2017

They were very responsive and came out within two days. The job ended up being bigger than expected since a pipe broke removing the faucet. Nate explained everything thoroughly and got the job completed. I would use them again if I have any plumbing needs.

Margarita B.

10/22/2018

Something went strangely awry with our water heater last week, leaving us with only cold water to wash dishes, wash clothes, wash our hands, etc. Not an emergency situation but certainly not convenient.

We called JBC Plumbing, and Josh was able to send a couple of his repairmen the next day. Their arrival was timely, and repairmen were friendly and communicative throughout the process. After some troubleshooting, seemed the best solution was to replace the water heater. Within a couple of hours, the old water heater was removed and a new one was installed. Pricing was comparable to what other places would have charged, but it makes a world of difference when the people you hire are professional, polite and pleasant. Definitely recommend!

Weston T.

8/13/2020

This company did a great job replacing my garbage disposal on very short notice, the plumber was professional and very quick and I definitely would recommend them to anyone looking for an affordable price and great service! Thanks again JBC for an amazing job

Bryan F.

06/11/2017 12:00:00 SA

Quickly responded to my call and fixed our clog promptly. Ask for cash on the spot without giving us a heads up....need to accept credit over phone or online payment.

Michael W.

08/02/2023 12:00:00 SA

A few months ago, I tried to DIY a shower faucet fixture to save a bit of money. Unfortunately, I broke a pipe and needed an emergency repair. The whole experience from requesting help to getting the guys to the house was smooth and quick. I have other plumbing work that I have to get done and will be calling them again to help (before it's an emergency).

Trish N.

7/30/2018

Although I've only had one experience with this company, I can easily see why they're so popular, and will definitely call them again, next time I have any plumbing needs! From beginning to end, JBC's customer service was great, rates were very reasonable, & they got the job done well & fast...basically,everything I want in a plumber!

By way of background, our toilet had been making terrible noises for almost two weeks, but we managed to live with it for a while. When the bathtub drain also started giving us trouble, I knew it was time to bring in the professionals, & I sent out a Yelp request for quotes, to the maximum number of companies allowed (maybe 6?). Only 4 responded, and JBC responded within a few hours; they also told me their rate upfront, unlike some other companies. When I called to follow-up, they booked me for the very next morning!

Joey & Mike showed up on-time...well, technically 10 minutes late, but only after calling 20 minutes prior, to tell me their estimated time of arrival. No biggie for me. After introducing ourselves & explaining the problem, they went straight to work. They came in & out of the house several times, and were very courteous about removing their shoes in the designated area. (I've had other service providers who were not!) They were also very nice to let my ever-curious 2-year-old watch them constantly, and even responded hi with a smile, every time he said it to them...like 20 times, hahaha!

Once they were done, they kindly explained what had been wrong, what they'd done to fix it, and how to prevent it from happening again in the future. After checking out one more problem, which they were ultimately not able to work on (more of a landscaping issue) they wrote up my invoice, accepted my check & were on their way.

Long story short, I wouldn't hesitate to contact JBC for help again, and would recommend them to anyone in a heartbeat, for any basic plumbing needs. While I can't speak to their work on more complicated installations or major disaster type situations, I'd probably call them for those too. From what I have seen, their service is really top-notch: simple, straightforward, knowledgeable & efficient!

Michael Y.

09/10/2019 12:00:00 SA

JBC told me initially he will use large plate to cover hole that has to be made on my bathtub shower (b/s) wall to replace the leaking mixing valve. Every attempt was preceded by 1 month notice for water shutdown of the condo. 1st attempt: JBC forgot. 2nd attempt: Tenant forgot. 3rd attempt: JBC made larger hole in wall to replace mixing valve and asked his mason to replace wall tile since he could no longer use the cover plate without letting me know. Mason use plywood backer board, which will be great for mold and mildew and then cover the plywood with ceramic tile that did not match the existing wall tile without consulting with me. Concrete board should have been used. Now the shower wall looks very bad and I will have to replace the entire shower wall surround with the plywood backer board with new tile and concrete board, which I estimate will cost me $20,000 plus lost tenant rent. The plumber sent bill of approx $980 for couple hours work and I also had to pay the idiot mason approx $500 for the lousy tile and plywood work. JBC was questioned about the hours did not match the bill and he later reduced it by about $200. Still a rip-off. My property manager will no longer use this plumber on any of his properties and certainly will not use JBC on my property ever again.

Paul L.

4/16/2019

It was two Sundays ago, water started leaking from the toilet. Immediately, I looked up plumbers on Yelp and either called and left messages or emailed several companies. Only one responded within an hour, JBC. Actually, JBC was the ONLY company to call me back. I spoke to Josh and explained the situation. I told him it wasn't an emergency but that I'd like someone to repair it on Monday, the following day. The price he quoted was very fair. On Monday, one of his plumbers arrived, diagnosed the problem and promptly repaired it. Thank you Josh for your quick service and professionalism. JBC is a company you can depend on.

It's been almost two weeks since then and still none of the other companies I contacted had called me back.

Mary S.

11/05/2020 12:00:00 SA

Would never recommend this plumbing company. Office staff unprofessional on the phone. Workers showed up with mask on decided it was okay to take mask off in my property. After 3 attempts to find out why my plumbing is leaking still not fixed.

Sally S.

10/21/2022

I have an outdoor spigot the Steve's plumbing charged me a small fortune to replace. They left a hold in my exterior wall without any suggestions. Less than 6 months later I notice the fixed part of the spigot was turning and was leaking again. I am so glad I called JBC. They were much more reasonable and discussed with me the options. I now have a hose spigot that doesn't leak and is sealed nicely with caulking.

Isa R.

4/25/2016

Nothing like finding out on a Sunday night that your toilet's been leaking from a pipe all day and your bathroom floor & rug are soaking wet!

I found this company here through yelp. I sent them a message about the leaking toilet close to midnight on Sunday night, and they responded first thing Monday morning. I gave them a call Monday morning, and they were able to give me a time estimate of noon to 3 PM. I liked that they were able to schedule me the same day I called, especially since this is the only day this week I would be able to be home for that kind of time frame. Nate arrived right around 2:30 PM. I appreciate that he called before he left Kapolei, to give a heads up, rather than some companies/service people who just call when they're outside without giving any sort of advance notice.

He was able to replace some parts in under an hour, and thankfully the toilet is no longer leaking. It came out to $118 for everything (parts, labor, + tax). That was right around what they quoted me over the phone, so that wasn't a huge surprise. Thankfully it was an easy fix and not a bigger problem. I liked that they offer a 30 day warranty in case something goes wrong, which gives a bit of peace of mind that they stand behind their work (although I really hope nothing else goes wrong).

I hope not to have to need plumbing services again, BUT if I do need to call a plumber I will definitely use them again! Very professional and arrived within the time frame promised.

Joyce B.

12/29/2016

Late last night the shower would not drain and so I immediately got on Yelp to check out plumbers with great ratings. I contacted the top 3 for quotes. JBC and another company contacted me almost immediately. JBC gave me an estimate of $120 right away and told me they'd be available to come by tomorrow. The other company had me call them. They told me I had to find out if my apartment unit shared the pipe with my neighbor because it'd be more difficult and cost more if it did and they also stated the rough estimate was going to be $150 - $185. I figured I'd go with JBC since they basically already told me the cost and said they were available. I let them know I'd like their service at 9am and they responded that they would come by between 12-3pm. My mistake I thought that meant they'd be fixing it from 12-3. That's the estimated arrival time. Nate called at 1:30pm to say he'd coming up shortly. At 1:50pm he came in, took off his shoes, I showed him the problem and he got to work right away. It took about 15 minutes and it was all good. He cleared the clog and even found this huge piece of metal that was down there. Our bath stopper doesn't work and the metal piece that's supposed to work it was broken off and just hanging out in our pipes adding to the clog!! He pulled it out, cleared the clog and then went down another 15 feet to really make sure. It was fast, friendly and exactly the amount I was told. For any type of clog/drain situation as of 12.29.16 it's $120 flat. For plumbing stuff eg. change stuff, fix stuff, it's $95/hour. No surprises, quick and super polite. I'd highly recommend this company and totally understand the consistently high ratings they've been getting.

Tip: When you clog your drain, tell the plumber what it was that's clogging it if you happen to know because it can help save time and help them determine what they need to do.

Vince C.

12/29/2021

Our gas water heater went out before Thanksgiving and we were scrambling to get emergency repairs completed for our tenant. Originally called another plumber but they were delayed for four hours and so I called JBC, spoke to Clarissa, where she was able to schedule an appointment for me the very next day for a new gas heater installation. Josh and Desmond arrived early, started the work and by the time I had arrived onsite they had already begun the installation. Josh identified some other problems areas that needed to be completed to ensure that the install was successful.
Josh and Desmond were a very dynamic coordinated team during the install where the installation was very professional clean and quick. This is the second time that I have used JBC and am now a forever customer, fan and highly recommend them for any plumbing needs.

Clarissa was extremely helpful in the scheduling and the flexibility in getting the job done quickly. She was very considerate, understanding given that is was the holiday season and extremely helpful in getting the heater installed.

Thanks so much Clarissa, Josh and Desmond for a job well done!!

T S.

6/19/2023

I called JBC Plumbing on a Saturday morning. My refrigerator water supply faucet in the wall was leaking significantly and when I turned off the water supply to my house, discovered it was faulty too and the water would not completely shut off so the water leak couldn't be stopped. I called to request emergency service. The representative told me they would call me back in less than 30 minutes to let me know if they could send someone out. THEY NEVER EVEN BOTHERED TO HAVE THE COURTESY TO CALL ME BACK!! I guess they have so much business they don't care to follow up with customers needing service or their customer service reps are inept and unable to adequately do their JOB, or probably it's both! I bet if it was a friend or family member calling for service they wouldn't have forgotten! I own several properties on the Island and I definitely will never call them for service again.

Gavin A.

9/13/2021

Called JBC for a second opinion after getting upsold a crazy project by a different company. The guys came over and gave me a simple and realistic solution that came in at 1/9 the cost. Good experience start to finish with fast, friendly operators, and technicians who aren't trying to gouge on price.

Charise S.

12/28/2015

josh is an excellent plumber. he came to my house to do an emergency plumbing. within minutes josh arrived. he took care of the problem quickly. very impressed with the job well done. very professional and down to earth. will recommend to others for sure! thank you so much from the stevens ohana.

Jenna O.

9/23/2017

Wow...I can't say enough good things about this place. I called them late Wednesday afternoon after a family friend flaked on me to fix a clog in my tub and a leaky faucet. They were all booked for Wednesday but scheduled me early Thursday morning at 8am. They showed up promptly at 8am and started working on my tub. They had to run out to grab a part for the faucet handle, but altogether it only took them about an hour and a half. They don't take card so make sure you have the right form of payment. Luckily I had taken out cash earlier so I was all set. The funny thing is the job ended up being cheaper than what my family friend was quoting me! I will definitely call them for all my plumbing needs and tell my friends and family about them! Thanks again guys!!!

Tommy K.

10/06/2016 12:00:00 SA

I called JBC Plumbing after reading the reviews, and they lived up to the billing...BIG TIME. Josh, Nate and the crew are really great guys who are very detail oriented and know what they are doing. I called them last Wednesday to try and help me with some plumbing issues that I needed resolved before I had family over on Saturday. Nate came out on Thursday and was very knowledgeable and friendly, and did not try to push me to spend money. Instead he assessed my two toilets, tried to resolve the problem and suggested that I replace my toilets, which were about 10 years old, but was not pushy about it. I eventually chose to replace the toilets after consulting the boss, and Nate immediately got me a discount, and did not charge me for the call out. Josh and his helper came out Friday with two new toilets, TOTO brand, and removed, replaced and disposed of my old toilets with the new ones for a very fair price. I felt so comfortable with Josh that I allowed him to complete the work without me or anyone present at my house, and they did a really good job and cleaned up after themselves, disposed of my old toilets, and locked up leaving my house cleaner that it was when they came. These guys were AWESOME!! Thank you JBC.

Chris D.

02/09/2017 12:00:00 SA

I called because I needed a shower leak fixed. One of their guys came by (forgot his name, asian guy with tatoos), December 16th, 9AM, in Aiea, checked out the leak, basically said I needed new fixtures, then said I would be called back by the owner (Josh?) later that day to schedule the actual install since he didn't have the right parts. No problem, sounds good. Well it's February 9th and I still haven't received a call. The guy was super nice though so two stars for that.