Vernard Plumbing

I wanted to write this review regarding my experience with dealing with Vernard Affordable Plumbing Service.  Let me first start by saying on his invoice his tag line states Stick with the best!.  This was NOT my experience.

I used Affordable Plumbing service about 1 1/2 years ago as a referral.  When I used his service at that time, he completed the job that needed to be done.  However, his customer service as it relates to keeping his appointment times are less to be desired.

Last week, I called him once more to inquire about his service due to a emergency plumbing issue I had in my kitchen.  He once again, was close to 2 1/2 hours late.  He never called to inform me of his time restrictions. He did however show up and once again repaired what the problem was and informed me that he had a busy schedule and could not wait until I went to Home Depot to buy a new faucet.  He suggested to me that he would come back the next day to replace the faucet.

The following day, he called me around 10:00 a.m. as a courtesy he said to inform me of his busy schedule but wanted me to be assured that he was coming to complete the installation of the new piece of appliance. He advised me to run my errands and he would give me a call 1 hour in advance to let me know that he was headed to my home.

Around 2:30 - 3:00 p.m. I checked in with him to determine what time did he plan to come to my home and both his cell phone and office numbers were unavailable to leave any time of voice mail.  VOICE MAIL BOX WAS FULL... I text him several times as well as called him on both his cell phone and business line up until 9:30 p.m. and to no avail... I did not receive a courtesy phone call and/or text message to let me know IF he still planned to come to my home.  He left ME HIGH AND DRY!!!

Two days later and still no contact with him...  This is my experience with dealing with Affordable Plumbing service.  I truly did not receive The Best Service!

As mentioned in a previous review do NOT put stock in his ETA or even day of arrival! I called for a quote to be given and he gave me an ETA of 11am. He cancelled after 6pm due to an emergency. The next day was promised 9am. He finally made it out at 1pm after I called him like, What's up? He was the cheapest of 3 quotes I received and I was in a bind so I went w/ him when I had the funds.

I called on a Wednesday for a service date of Friday (2 days later). Once again, I was given a time of 9am. Noon rolls around and no word. I call and he says once again an emergency has held him up but he should be done by 2pm. 2:30 rolls around and nothing. I call again and this time he couldn't give me a concrete answer but said he would call when on his way. He showed up at my door at 10pm...NO CALL!!! His wife or lady working w/ him suggested we try again in the morning. Was promised 11/11:30.

It's 1pm AGAIN! I call he says, I'm 20 mins away. He finally arrived in a little over twice that time.

Everything was fixed and functional in the end. I believe he puts smaller jobs on the back burner under bigger
jobs and calls them emergencies. Proceed at your own risk! Smh

I contacted Vernard last night and he was able to come out for an emergency call. He quickly diagnosed the situation which was somewhat complex.  He arrived at the house earlier than promised this morning and finished quickly. The job was performed professionally even to scrubbing the plastic flooring in the basement. If I should have another plumbing job Vernard will be my plumber.