Costless Plumbing, Heating And Air Conditioning
I discovered Costless several years ago as it is owned and operated by a relative of a friend. Over the years, I've had them out for both plumbing and air conditioning issues with excellent, quick and professional service.
I've had three neighbors use a different company here in town to upgrade and replace their HVAC systems and have told me, the difference is like night and day with their comfort in the home. So, with the high cost of my last two PG&E bills, and a home energy audit from about 8 years ago that suggested I had a 25% leak in my ducting, I decided to look into an upgrade myself. My next door neighbor gave me a copy of his invoice from the other company so I had an idea of what to expect. They have a split system and only replaced the AC unit and ducting.
I contacted Costless and Nathaniel respond promptly and was out in 48 hours. He went over several options and gave me recommendations but always let me know, we'll do what ever you want. There was NO heavy sales tactics at all. He answered all my questions at that time, and even more impressing, responded to all my follow up questions that I submitted via email, within hours and on the weekend too. On a Sunday, I decided what system I wanted, Monday Nate had emailed me the contract, Tuesday I took the signed contract in, and Wednesday construction began. (I just got lucky on availability) and by Friday the new unit, all new ducting, all new vents, all new registers, and demolition and removal of the old system was completed.
Rafael and Jose, the two main installers were beyond professional. They graciously put up with my asking questions through out the three day job. End of the day clean up was excellent each and every day. Thanks to these two gentlemen, things could not have gone any better. But they were not alone. Various other technicians were on the job site too. I'm guessing maybe 6-8 over the course of the three days, and all were professional and courteous.
The pricing could not be beat. An all new, top of the line, energy efficient, complete HVAC system, was only $200 more than what my neighbor paid for their system upgrade. From my research, I now have one of the most energy efficient systems on the market now on my roof. Professionalism of everyone I came into contact was beyond rapport. From the owner of the company Angel Hernandez, Nathaniel, the technicians, to Lyndsay in the office who let me be creative in my payment method (building up frequent flier miles) and everyone in between. I can not recommend Costless Plumbing, Heating and Air Conditioning more.