Twins Septic

I had purchased home 3.5 years prior and did not know if and when previous owners had the system pumped.  Made an appointment  with Twins Septic. I hired them partly because they claimed to be Veteran owned. I informed  them I was a Veteran as well and retired. I was offered  a 5% veteran discount . They were to come over to pump out septic  system as a preventative measure  for $275.00 or so I thought.  The 2 man crew came earlier than expected which was a pleasant surprise.  The crew found the tank and started digging.  The ground was dry as heck due to the drought and I suggested that I get some water and pour it over the hole to loosen the dirt.  They said they didn't need to.  They found the cement lid and started clearing the dirt from the lid.  THEY THEN ASKED IF I WOULD LIKE TO HAVE THEM PROVIDE A SEPTIC TANK RISER AND LID TO REPLACE THE CEMENT LID FOR AN ADDITIONAL $250.00.  I TOLD THEM I WOULD HAVE TO THINK ABOUT IT. Then they started to use a heavy metal bar and started beating the cement lid.  I again suggested that I get some water to pour over the lid thinking it would help loosen the lid.  They again said they didn't need to and started beating the lid with a sledge hammer.  At this point I went into my home.(BIG MISTAKE).  A few minutes later, a knock came on the door and it was one of the crew.  He said I have some good news and bad news.  THE GOOD NEWS IS THAT THE SEPIC TANK WAS IN GOOD SHAPE, THE BAD NEWS IS THAT THE CEMENT LID HAD CRACKED IN HALF.   I questioned how and why the lid broke.  He said it was old and had been previously cracked.  I questioned that, especially after seeing them beating the cement lid with a large steel bar and sledge hammer.  I was noticeably upset because my only option now was that I had to purchase a new riser and lid for an additional  $250.00.  I complained and questioned the reason for lid being broken, especially  since  I had no choice in the matter other than to purchase a riser and lid. I asked if there was anything they could do to help with the cost. They said there was nothing they could do.  I requested that I be able to speak with the owner and they gave me the office number.  I called and spoke to Landon and explained the situation from my perspective, about how the use of a steel bar and sledge hammer had caused the cement lid to break in half right at the handle. He refused to take any responsibility  and said that his crew had misquoted the cost of the riser and lid anyway and they should have charged $300.00 instead of $250.00.  He suggested that he not charge my credit card and hold charging the card for a month.
I don't believe that this was a coincidence in that the cement lid was broken already.  I do believe the constant pounding with the steel bar and sledge hammer caused the cement lid to break in half and that Twins Septic and Plumbing should have taken responsibility  or at least partial responsibility for the incident and provided some fair adjustment other than the 5% Veteran discount
I WILL NEVER USE OR RECOMMEND TWINS PLUMBING AND SEPTIC AGAIN.

I saw the reviews on Google and decided to give them a call. We needed a septic inspection for the house we just bought. We had no idea where our tank was. Will was very helpful and knowledgeable,educating me on how to get the information on how to locate my tank. Unfortunately the didn't have a record for our tank. He went over the prices and process of finding the tank for inspection very thoroughly. When they arrived It took Jeff two tries to find our tank with minimum disturbance to the yard. They did they job quickly and efficiently. Special Thank you to Jeff for being patient and answering all my questions! I definitely recommend them, and will be using them in the future!

I purchased this home one year ago. I was uncertain regarding the condition of the septic system. I read lots of reviews and did a tremendous amount of research (yelp, google, yellow pages, and BBB). I decided to call Twins Plumbing and Septic, spoke to Will (discussed my concerns) and made an appointment for later that week at 12:00. They called to let me know they were on the way and arrived on time. Landon and Will evaluated my system, quickly resolved a failed pump alarm, cleaned the filter, pumped and rinsed the 1000 gallon tank as well as the pump tank. They replaced two of my riser lids on the septic tank (the number I told them) and sent their help to pick up another lid for the pump tank (I thought it was a different size, but they confirmed the size). The price was less that I expected and way more than fair, as a matter of fact, I asked three times if they were sure of the charges. Three times they confirmed. I will use Twins Plumbing and Septic again, not only for any septic work but any plumbing needs. This review cannot convey how pleased I was with this company. Thank you guys!!

Great job Jeffrey! We had a stopped up kitchen sink. Came within the hour replaced sink, facet, and plumbing under the sink. Cleaned the drain line quickly. Very professional, fast and friendly. Cost was very reasonable!

We had never had our septic serviced after buying our home in 2010, and I don't know that it was ever pumped prior to our moving in -- so we decided it was high time to get it pumped. I contacted Twins along with 2 other local companies. Twin's pricing was in the middle, they had great reviews here on Yelp, and they were prompt in their response to my inquiries. We got the service scheduled that same week at 11 a.m. and the guys called me shortly before that time, to confirm they were on their way. Upon arrival, I told them I had no clue where our septic was located (who knows these things?) so they quickly went to work finding it. Turns out it's close to my house, near our HVAC units and so they told me they had put a call out (call before you dig!). Once the lines were flagged, they told me to call back to reschedule. After the power and gas lines were flagged, I called and was able to reschedule for that same week.

They charged us an additional $50 to clear cut the underbrush and tree branches that were in the way on the side of our property (totally reasonable price!). [Note: The only reason I gave them 4 stars instead of 5 is because whatever they used for the clear-cutting also left big track marks in my yard across the grass in the backyard. My yard is by no means pristine so it wasn't a huge deal - and my yard is not the easiest to work with because our house is built into a hill. But if I had really nice grass or sod, I would not have been happy with the track marks their machinery left behind.]

Ultimately, all went great and they took care of our system. Will be using them again if event of any problems, or for routine maintenance in the future.

Could not ask for a better service call.

The team arrived on time, even slightly early. Went straight to work.

Accomplished the pump out very quickly. Then one tech helped isolate a couple of other issues with the rest of the plumbing while the other replaced the dirt.

Were done And on their way in less than 45 minutes!

Great job by the text and we will be using them for plumbing work tomorrow.

We had a great experience with Twin Plumbing and Septic. They have very good customer service and was very detailed in answering our questions. Most importantly, they came out within an hour and serviced or septic tank. They were very, very reasonable with their pricing. Therefore, I'd definitely recommend this service provider.

I called Twins about 2 months ago after the recommendation from my uncle as well as some friends. We were selling a home and one stipulation in the contract was that they buyer wanted to septic tank pumped. I called Landon around 5pm, and he had Jeff and another guy there the very next day at 2pm. The price was exactly what I was quoted on the phone, and the guys did a great job recovering where they had to dig.

Fast forward to yesterday, the toilets in my newly constructed home were bubbling and the shower wouldn't drain properly. I called at 9am, and Jeff came the same afternoon and found the problem and fixed it. They are fast, friendly, and honest - I would recommend these guys to anyone! And I will use them for any future problems I have as well.

Used Twin Septic years ago for a Rental property. Professional and honest. That's all you can ask for.

Had a water leak in front of my house.  Twins plumbing came out same day within an hour of calling and had it repaired in 2 hours. Would have been quicker but the plumber had to go get  parts to make the repair. My home builder should really pay for this, Piedmont residential, for incorrectly installing a shark bite fitting underground which had corroded and fell apart. I've been here 5 years so I'm sure they wouldn't cover it, but if done correctly this wouldn't have happened. Estimate was $250-$300, and of course had to be on the higher side of that.

We recently purchased a home that had a septic letter from Twins Plumbing and Septic. We have had water and flooding issues in our yard since we moved in. I understand that it is the wet season and we've experienced more rain and water than our yard can handle. I also understand that because of this our leach field is saturated as well.
When we started digging up the landscape drain in our yard in an effort to fix it and move standing water away from the area, we encounter the septic tank. Upon seeing water coming UP from the lid of the septic tank, we discovered that Twins Plumbing and Septic has not seared the lid properly and there was gravel in between the lid and the tank. I also completely understand that the lid does not 'seal' to the tank and will allow water to flow upward when the tank is full and there is back pressure on the drain lines. But by not clearing the tank ledge of debris/gravel before re seating the lid from the July 2019 pumping, Twins had allowed ground water and dirt to flow into our tank further exacerbating the issue. We called them on Monday 2/10/20 and they were out before their scheduled arrival time on 2/11/20. After being told that it was useless to pump the tank by the field guys; that it would just refill; that ground water was causing the issue; and that septic tank lids leak; and speaking to the very rude office guy, I sent them away rather than spend my money with them since they were useless anyway! If the lid were seated properly without debris in between the lid and tank ledge, I believe the issue wouldn't be as bad as it is now. I will be calling another company to pump and re seat the lid correctly as it seems Twins cannot do their jobs correctly and do not want to work or want repeat business.

They don't service the Atlanta area, but still took the time to respond to our request on Yelp recommending a way we could solve the problem ourselves, rather than calling a plumbing company...and it worked right away.  Within 5 minutes, our problem was fixed...for free!  I'm so grateful for their help.

Great response time, great advice, great customer service. Very professional. I would recommend them for all your plumbing and septic needs.

I had an issue with our septic tank on a Friday night.  I called them at 10AM the next day and they were at my house at noon.  They are reasonable and professional.  I would recommend them to anyone!

Very pleased with the two guys who came out. The price was fair and the work was done in a reasonable amount of time. Will definitely use you again when needed.

This company is amazing!! They came out to pump the septic tank. They found a tree was growing over the tank access. Rrrrrrrrr. They ripped the tree out for us pumped the tank and fixed a busted water line at a great price and all done in 2 hours! I would NEVER call anyone else!