Royal Flush Plumbing, Inc

WOULD NEVER USE AGAIN - BEWARE!

I have already spent too much time dealing with this company, spending hours writing multiple managers emails to no avail. So I am not going to waste more time - needless to say, we had a miserable experience. We had a shower upstairs that had a faulty faucet. We had a different plumbing company come in and say the whole thing needed to be replaced, it was too old to fix, and tinkering with it could case a leak that would be much worse. The repair estimate was extremely high so I called Royal Flush for a second opinion. The guy came out and said he could fix it that day. He was an older, veteran plumber and he could fix it no problem.

All there was were problems. He took eight hours to fix it, several trips to hardware stores, he had to come back the next day and it was already having problems. Then it caused a bigger leak into our guest room below, which caused standing water to destroy lots of personal items on our bookshelves. It took them several weeks to get a guy in to repair it and they did not care at all about the damage it caused.

The entire experience was a nightmare but worse, the company could not have cared less. I sent multiple emails to Vickie, the customer service manager. Never heard back. Then when we said we were not going to pay until a manager helped us, that's when they took the time to talk to my husband. They asked me to send an email explaining evertyhing to Dave the manager. I spent almost two hours writing it and never heard a word back.

I sent my last email on February 7th and gave them two full months to respond. Nothing. Final evaluation: use them at your peril.

So I have been having plumbing issues for years and just keep putting off doing something because of the cost. Saturday Jan 24 no more putting it off. So i called Royal Flush after being up all night, worrying. Austin came out very professional and courteous he got the drains cleared, but said you must replace line (old house and a big old tree right over the line). My credit is bad and I could not get normal financing. Royal Flush worked with me and I was able to finance with no credit check. They are also a Christian company.  Best plumbers in Atlanta hands down.

Royal Flush Plumbing came to my condo complex in Atlanta on multiple occasions. The first young man was pleasant, and friendly. He was not overly eager to complete the job (which was somewhat annoying because all water was shut off to the building-meaning no baths/showers/washing/.......so a certain amount of urgency would have been appreciated). But because he was friendly and nice, I could overlook that.  On the second occasion (today), the same company was onsite, unannounced by the building office, and the shut off the water to the complex again. No warning, and absolutely no water. When I asked the gentleman in the truck (using that term loosely) when might the water be turned back on, he was extremely rude and dismissive). Not acceptable, and not appreciated. If you inconvenience people/residents, the least you could do is be polite. Furthermore, the necessity of a return visit so soon, means there was something of a lack of competence. Not recommended.

WORST EVER. Had a 4-7pm time slot. No one ever showed up. They even sent me a survey the next day with a picture of the plumber that was supposed to do the work. They didn't even know the guy never showed up. BIG WASTE OF TIME......

I had tried to install a bidet, which I had done before, but developed a leak overbite. I called the next day and the two plumbers showed up(I believe to qualify for the $125 evaluation!) Upon reviewing the leak it was evaluated that I would need a NEW supply line, the other was crimped. It was further re-revalued that the fitting from the wall probably would need repacking and would have to give the neighbors 24 hr notice of shutting-off the water to refit/repack the fitting & would be evaluated as the work would progress. I thanked them for the $125 eval. & it would be subtracted from the estimated $375 to finish at a later date: NOT NEEDED‼A NEW supply line(yes)but a washer and tightening sufficed!

Originally I thought they did good because they answered the phone and provided free estimates.  Wrong!  Coming on a month and the cancel and don't show.  Then they say they were waiting on you to call them to reschedule...but I was waiting.... Royal Flush was the no call and no show.  They didn't even need me to be there for them to fix it....Not  Oh and I've had a hole in my front yard that is waiting on them As I am.  It's the games and the lies for me.

I called Royal Flush Plubming requested service to replace a shut off valve to my washing machine.The guy was supposed to come between 9-12 and didn't call to be there until 12:30. He eventually came that evening. He quoted me $300 to do a $135 job. I HAD to wash clothes before the morning and I had to pay the job especially after waiting all day on your people to come out - however, he went down to $200. I've called 3 other plubmers and they would have charged me 130-145. My worker didn't even hook the hoses back up to my washing machine when he was done.I called and asked to discuss this with a manager - but no one called me back.

I wanted to give some feed back on the service I received from this company.

First let me start off by saying their response time is inexcusable. The first time I emailed them it took them 4 business to reach back out to me to schedule an appointment. Then we had to reschedule the appointment because it was to late for the tech to come out and the window was 3-6, but he wouldn't make it till 9.

Then after he came out it took 5 days to receive a quote on fixing the water heater. Once approved I decided to call and make the appointment myself because I couldn't wait another 5 days to hear from them. I made the appointment for today between 3-6, once again I left work to take care of this.

I just received a phone call stating they wanted to cancel because it was too late and he would be here a long time replacing the water heater. I can't cancel and take off work tomorrow as I have a JOB! So now he will be here close to 7 or 7:30 and God only knows how long this will take.  Not to mention he doesn't have the water heater or the parts so he has to go to the wear house to pick them up. The kicker of it all was we were asked if we could help him unload it because he didn't have help! I'm sure that he should have help before coming out here, that's his job!

I will not do business with them again! This is a huge inconvenience for me and my family, but then again this whole process for the water heater has been. I wish I could give less then 1 star but I can't

Absolutely amazing emergency service. I was out of town when my main line clogged. My son and babysitter were at the house. The service I received long distance was impeccable. My sitter said the same about the tech that showed up. The price was crazy reasonable. I was charged three times as much for a similar issue two years ago by a different company. I'll use only them going forward. Can't thank you all enough!

It's nerve-racking to find a new plumber, electrician, auto repairman, etc., so I was anxious when I called Royal Flush last week. Well, I now have plumbers that I trust and who provide outstanding service! Ben and Chad were professional, knowledgeable, and competent. They had to leave to get special parts for my Kohler toilet, so the job took longer than they expected but the quoted price didn't change. You'll love talking to Vickie when you call the company, too. Royal Flush exceeded my expectations!

Nice job, I made an appointment the night before. Ben from Royal Flush asked me for my business and I said yes. The work began and in 15 minutes which was 8 pm.
I was impressed with the quick and friendly service.

I have been a Royal Flush customer for years and once again they have confirmed why they are the only plumber I call.  My three story townhome recently experienced a pipe burst while no one was home and flooded all three floors of the home.  Once Justin from Royal Flush arrived he not only quickly found the source of the problem but he immediately connected me with a restoration company who also came out that same night to begin drying out the home.  In the past two weeks since the leak Justin has called weekly just to check in on the progress of my insurance claim and repairs.  I have recommended Royal Flush to friends before and will definitely do so again!

Both times I contacted  Royal Flush were in the wee morning hours. I picked this company based on Yelp reviews. Someone promptly answered and set up an arrival window. On the first visit, my parents handled the appointment. My father felt fairly charged and as if he'd been fully informed of why the pipe under my bathroom vanity was leaking. The plumber deducted a military discount when my mom mentioned that my father was a vet. On the second occassion, I received a call asking if they could arrive earlier than anticipated. A supervisor and a plumber determined flooding in my home was caused by a clogged water line. They took me step-by-step through the process and produced evidence of what obstructed the line. They also noticed distressed hoses on my dryer and washer. I purchased new hoses and they positioned my appliances in a way that cut down on wear and tear. Although no one mentioned it, I noticed later that I'd received a repeat customer discount. I would definitely recommend Royal Flush.

Greetings,

Hello I'd like to take time to commend 2 of your Employees SUGAR SHANE. J and JOSE. C.  They were super professional, great communicators, creative thinkers, I appreciate their enthusiasm and they keep a positive attitude during the challenging issue here today. They were in  here and out in no time, due to the previous company has came out twice to administer the exact same work which we had to vacate the for 3 days, the second time we were out of the home 1 day. With your company we remain in the home while work was completed in less than 1 hour.  :) :) The work was administered here at Grace Apartments listed below.

3011 Chattahoochee Circle
Roswell, GA 30075

They were Phenomenal!!!!

This is a family-owned company and they really care about delivering great service. They answered my phone calls, came when they said they would, gave a fair price, and (this blew my mind) pointed out anal flaws in the ceramic on a toilet they'd ALREADY INSTALLED and offered to replace it if we wanted, free-of-charge (we didn't, since we never would have noticed the defect if they hadn't pointed it out). We'll only use Royal flush from now on!

These guys were great from start to finish. Did a complete inspection, gave us a reasonable quote and worked quickly and efficiently to get our water heater replaced. They were extremely professional and extremely knowledgeable. I highly recommend Royal Flush Plumbing!

I went through such a nightmarish experience with a plumbing company for two weeks. For two weeks I went without hot water and was in desperate need of help. I called Royal Flush at 3pm and they came out a few hours later and fixed my problem in 20 mins. Awesome friendly staff and very transparent. I absolutely loved my experience. Please don't hesitate to call them. Reasonable prices and exceptional service!!

Is it reasonable to be expected to pay $175-$200/hour for a plumber?

Let's face it. We oftentimes call a plumber when there is an urgent need to repair a leak and you need access to water (or so your wife says). I called Royal Flush (RF) mid-day on Saturday and the plumbing company identified me as a previous customer--and I was entitled to a discount. No--there would be no extra charges for coming out on Saturday. I had already identified where the leak was in the crawl space. The plumber called his boss and was informed that it will cost $425 (after a 20% discount) to cut out a coupler (from a previous repair) on a polybutylene pipe leak and replace with P-Tec. The plumber explained it would cost $50 in parts and take two hours. Simple math reveals $375 for two hours work. If no discount--the repair would have been over $500!! Is this fair? My fault, I guess--I needed it repaired (yes, the wife said so).  But after the plumber headed to Lowe's to get the parts (part of the two hours), I felt compelled to call Royal Flush and voice my displeasure with the quote. Brad offered to cut the price to $345. Am I pleased? NO. To quote a discounted price of $425 for a two hour repair is, to me, gouging and taking advantage of someone who had a leak and had no other choice except to turn down Royal Flush and just turn off the water to the house and get competitive quotes the next day (and to hell with the discount).  When I checked the following week and got quotes MUCH more reasonable (lowest one was $225), I called the customer service for Royal Flush to ask for Brad (supervisor) to call. No call for two days. Called again and asked for one of the owners to call, whereupon it became clear that Vicki, the customer service manager, would not help me get a call from the owner and that I should be glad I received the discount AND another price reduction after I called the supervisor. In fact, my call to customer service deteriorated quickly into a voice-activated conversation--meaning that when I spoke, she spoke over me. When I stopped talking, she stopped talking.

BTW--the plumbing work was done quickly after the plumber returned from Lowe's. He was friendly and courteous and obviously uncomfortable with the initial quote.  I understand the need for all businesses to maximize their revenue, but I got a very clear feeling that RF has no set formula for pricing and is very arbitrary on their pricing. It seemed that pricing what they determined was what the market would bear. Not what was reasonable.  If auto repair shops quote $90/hour rates--why does a plumbing firm demand twice that amount?

The plumber was accurate in his assessment of how long the job would take--and the supervisor gave HIM the quote to give to me. I may be wrong for complaining, but I have a bad taste in my mouth starting from the final cost to the unhelpful customer service. My advice to others needing a plumber is to be willing to say thanks, but no thanks if the quote is too high, turn the water off at the street meter (easily done) and wait until the next day when you can get a more reasonable quote. I ranked Royal Flush at 3 stars (neutral) because I understand that someone else reading this may think I have been unreasonable. And I do not want to negatively affect someone's business--- but I would like the owner to know he has a problem with overcharging in his business. Brad and his other supervisors may be getting paid bonuses based on revenue, but this compensation plan may incentivize this type of predatory pricing.

There really is no excuse for charging attorney fees for a plumbing job.

And, NO, I would never call Royal Flush again. There are too many honest, reasonable plumbing companies out there.

Royal Flush does care about their customers and reviews.Apparently after reviewing my complaint, I was contacted by their GM and after explaining what happened, he refunded me money for the poor work the fired plumber did. I realize now it was not Royal Flush but just bad luck with the plumber they had working for them. I want to thank you Royal Flush for putting quality  and faith back in a American family company.

Respectfully
Helen K

I would caution anyone in the Atlanta area against using Royal Flush Plumbing.  I have been trying for a week to get reimbursed for a $400 toilet that they apparently lost before it could be installed in my house.  Their secretary named Vicky has kept me from speaking to the manager - ANY manager- and she doesn't even make sense half of the time.  The last interaction I had with her ended with her yelling at me to get a life and then hanging up on me.  I cannot say enough bad things about them and cannot even give them one star - I only did because the one star means STAY AWAY.

Had a weekend emergency and they came right away to fix the problem. Price was exactly as I was quoted. They were in and out in no time. Extremely friendly staff

I should have written this a while ago as we've used these guys for years. They are always so kind, professional, timely and thorough. You really can't ask for much more. It's nice to be able to call someone that you can trust.

Royal Flush is a royal rip off and a royal pain. I was charged almost $500 by a technician who convinced me to repair an old toilet rather than replacing it.  To add insult to injury, they had to return 2-3 times to repair their shoddy work.  Buyer beware.

At a labor rate of nearly $400 per hour to install floats in a pump basin, I expected professional, knowledgeable, and quality work. I didn't get that. Though the technician was likeable, he didn't seem too concerned about doing competent and quality work. I had done my homework on this project, but was unable to do the work myself due to a health condition. Thus, I was shocked to see that Royal Flush Plumbing had wired the float switches improperly to the control panel (even though the wiring diagram was posted on the box).  Next, I was shocked to see that the floats were not mounted correctly to the discharge pipes, even though the floats came with instructions on how to properly mount them. Additionally, the floats weren't positioned correctly within the basin.  Floats are not supposed to touch the basin wall nor to interfere with the pumps nor with each other.  Yet each of these errors occurred. Additionally, the float wires weren't routed properly. They were supposed to enter the house through a hole in a panel. Instead, they were routed haphazardly and differently from each other, creating an aesthetic mess that will require custom cuts on the exterior house panels.  And the Royal flush plumber did not close the access panel, nor did he bolt the lid onto the pump basin when he finished the job.  For a nearly $400 per hour labor charge (it's easy to take advantage of those down on their luck) I did not get quality nor even competent work from Royal Flush plumbing.

My main water line was leaking & Mickai from Royal Flush Plumbing came out gave me an estimate & to care of my problem with a new line & I can't be happier, he was upfront & explained everything ahead of time no surprises

I was disatisified with this company. They were referred to me by the HVAC company I use and like. I hired them to repair a leak in the pipe to my irragation system. In the process, the tech put one of the 'check valves' inside the stop backflow valve backwards so no water was flowing to the system. When I saw the sprinkler system didn't come on, they sent out another tech.  This tech saw the stop backflow valve was pointed in the right direction, but didn't ascertain that the check valve inside it was wrong. I was charged an add'l $80 for this visit. An irragation company came out and identified/fixed problem and charged me $180. Royal Flush asked me to send them the invoice and indicated they would figure out a credit to me. That was 3 weeks ago and they've gone silent.

Installed a new washer connection. I thought the price was a bit high for the job. I had a brand new washing machine next to the installation area. In order to put it in. It was going to be an additional $200.00. They did come out and correct it. However they did not give any of my money back. Just a credit for expensive service.

Harold came on a last minute request after other companies told me they could not.  Simple fix and he was nice enough to give our house a good once over. (Felt like it might have been an upsell, but that never came).  Service was good and prompt. Late night request of course meant price was high.  But got what we needed. Yes, I'd call him and Royal again.