Peach Plumbing & Drain

On August 3rd, we contacted Peachtree Plumbing & Drain to fix a leaky toilet. The plumber came on August 4 and performed a partial rebuild for $300, which did not fix the leak.  During that visit, the plumber indicated he would need a custom tank gasket and would order it. We own a 2001 Kohler Santa Rosa, for which parts are readily available. The plumber installed some new parts and left, asking us not to use the toilet and telling us he would return with the custom gasket and would charge us nothing for installation.

The customer service representative called to schedule the second visit and sought to charge us $100 for that visit. We informed her that the plumber told us there would be no charge for further service. The plumber visited for follow-up without the custom part and instead installed a separate gasket that did not  seal to the tank, and threw out the previous part. The toilet leaked worse than before and was rendered unusable for the next five days.

After that second visit, the owner of Peach Plumbing & Drain spoke to us vowing to fix the problem. We did not see another customer service representative for three days after that phone call. The toilet was unusable still.

When that plumber appeared this afternoon, he indicated that because our toilet was old, that it was not fixable without the custom part. He also indicated he still had not ordered the custom part - but if we wanted, he would glue the gasket to the tank, which, he acknowledged, was still unlikely to stop the leak. He recommended we replace the entire toilet, then returned to his car outside. While he was outside, I ordered the correct part online for $6.00.

Today is Monday 8/9/2021; the part will arrive 8/14/2021. The plumber re-entered our home one last time to reiterate the unfixability of the toilet without that part. He advised us again to buy an entirely new toilet and that once we did that we could schedule a time for Peach Plumbing & Drain to install it We informed him that we had ordered the right part while he was waiting outside in his car. We also informed him when the part would arrive. He said great. It sounds like everything is taken care of, did not offer to return to install it, and left.

From top to bottom, this was the worst quality service we ever received for any home-related service. They failed to fix a problem but instead worsened it. It took them multiple trips, each one delaying a solution and stretching out the problem. They repeatedly attempted to charge us more money or require work that wasn't required. Then they left - even when we had the part and therefore the solution in-hand - and offered no additional support or follow-up.

I took video of the work after the first visit. It is amazing to me that the toilet was left in that condition.

I have never used their plumbing services before. However, while I was driving in Atlanta, I witnessed the large van they drive, run a car off of the road to cut them off. BEWARE!

I recently called this company to check a leak, they sent someone inexperienced that tried to get me to spend $1500 on things that had nothing to do with the actual problem and most importantly would not fix the leak I asked for. He couldn't find what was causing the problem and made up other things to try to fix . He was very unprofessional on the phone and clearly did not know what he was talking about. I immediately got another plumber who fixed the problem immediately for $200.  DO NOT USE THIS COMPANY. They will send inexperienced people to your home that will try to scam you and I can't imagine what their work looks like. I have never posted on yelp before but this company is the biggest joke and I feel the need to warn people.

I post this review after a 4 month issue stemming from an initial service call with PP&D.  After the first visit to clear a clogged upstairs toilet which they thought they resolved using an auger cable, they returned to run 100 feet of cable again all the way to the septic tank. This time they neglected to tell me the cable was stuck and then disconnect and left in my pipe. After having two other plumbing companies out to asses the ongoing issue with the toilet, both showed me pictures of a very new auger cable after running a camera into the pipe. It was also discovered the toilet issue was caused by a belly in the pipe and the water could not clear. After cutting the pipe to repair the belly(which is now fixed) they tried to remove the cable which showed to be new with no corrosion. PP&D denied leaving the cable in the pipe even after I told them we have had no plumbing issues during our 19 years in the house. The plumbing companies that came out both said the cable had not been there long and that running a cable to the septic tank would be impossible if a cable was already in the pipe.  PP&D claims they had nothing to do with the cable even after presenting them with the evidence and facts. So we paid almost 900.00 to have 90 feet of cable left in our pipe and will have to pay another 1600.00 to have it removed from outside the house. Customers beware..... There is more to the story but this hopefully will be enough to warn you.

I placed a service call with Peach Plumbing and Drain to clean my tankless hot water heater and to unclog a bathroom sink drain.  The plumber they sent said tankless hot waters don't need cleaning and that, even though I described the fact that the sink clog (a hard brown mess)was a recurring issue, he didn't delve into the reason except to say that maybe it was from toothpaste!  

I later received a call asking if I was satisfied with my service and let them know how dissatisfied I was and why.  They called back about an hour later with no explanation, but to tell me that they could send a plumber out the following week to clean the hot water heater.  Now my downstairs toilet has backed up and I'm wondering if it has something to do with the way their plumber handled the sink clog.

DO NOT USE PEACH PLUMBING!

TAKE YOUR BUSINESS ELSEWHERE - extravagant prices for sloppy work. I wish I could post photos to this review to really showcase the quality of work. I had two projects with this company: installing a shower drain ($5k) and installing a kitchen faucet ($1k). I'm honestly embarrassed to admit I paid those prices.

First project: I had Peach Plumbing install a shower drain (a difficult task because they had to remove concrete). I was planning on installing a shower pan with a matching glass frame; however, the shower drain was not centered. Thus, I could not use the kit or frame I purchased after their work. I called to complain and they told me to consult with my tile guy. They blamed the outcome on me, stating I should have told them to center it more. In addition to paying $5k, I was suppose to take my time to watch them, critique their work and direct them on how to do their job. If I had that knowledge, I wouldn't have hired a plumber in the first place. They also informed me they thought I was going to tile the shower . . . because that is a valid excuse to mis-place the drain.

Second project: I simply wanted a kitchen faucet installed. I had my parents monitor this project because I had to work. Since I purchased a new sink, they stated I needed new plumbing for a proper fit. After they left, my parents had to immediately call them back because it was leaking. When I personally arrived to look, plumbers putty was smeared all over the sink and garbage disposal seal like it had been assembled by a 2 year old. I was absolutely astonished someone charging these prices would have those type of outcomes.

The lack of craftsmanship and quality of work is so disappointing. I honestly feel like I was robbed.

Quickly came out to repair a leak. In and out in minutes. The technician was professional, courteous, and thorough. This is my third experience using Peach Plumbing. The first was to replace a seal around one toilet, later to replace the seals on the other 2 (original), and today for a leak. They were the first people I considered calling and didn't disappoint.