J.R. Plumbing & Backflow

From a customer service perspective; I think they are fundamentally awful. I needed a new water heater installed per my condo building. Called J.R. and they came out initially. To be fair, the building advised that they could use a tall or short water heater so they brought a tall one and ultimately that one wouldn't fit in my unit so they had to reschedule. They charged a restock fee and a reschedule fee. I think the reschedule fee is kinda crazy but no big deal. I think it was like $250, so I paid it. Then I get a text from John who advised since I don't live in the property it's a $1000 deposit (because that's their policy). Again, weird but OKAY...I pay it. Once they got the 1000 dollar deposit they literally went dark for WEEKS. I followed up, once, Followed up again. Nothing. Finally text John directly who said, Oh something came up, we will get to it. So wait a minute, something came up and you don't tell the client who $1000 you are just holding?? Doesn't make sense.

So then they schedule a date, I reach out to my tenant at the end of that day to confirm that the install went well...he tells me, no one came. Well look at that! The company that charges $250 for a client reschedule just doesn't show up, doesn't call or anything?  How convenient.  I reach out to John asking what's going on. Of course no response. He just has his team send me a new date randomly. That new date was 8/2/23.

On 8/1, the team calls me and tells me that the tech will arrive tomorrow between 8-10am. ---- On 8/2, I get a call while I'm in the middle of a meeting at 12:30pm from the staff saying, the tech is running late --- Ughhh yea, at this point over 2 hours late and you all are just calling me? But of course she get's right to why she's really calling, Should we charge the card on file for the final payment -- I said, I don't know what card you have on file but when I get out of my meeting I will call you to confirm all details. Reminder: This is the same company that has held my $1000 deposit A MONTH and for the most part were unresponsive but you are calling me BEFOR your tech even arrives talking about what card do you charge? I couldn't believe it. So about an hour later, I get a text from John. Waiting on payment. We need that before starting. If we have to reschedule again there will be a $250 charge. Are these people crazy? The staff member who called me never said anything about not starting until they received full payment but the NERVE of this guy to say there will be a $250 charge to reschedule after they have rescheduled and missed appointments MULTIPLE times is literally insane.

I wrote back to him letting him know that I think he and his company are incredibly tacky because....well they are.  -- Ultimately I called in and paid them just to get this done but these people are super unprofessional and I would recommend you look elsewhere for plumbing services.

Leak in our discharge pipe under washer. Came out within 2 days to give a quote and scheduled a date within a week. Excellent customer service

JR Plumbing performed a tub/shower (insert combo) replacement in a rental property I own.  Their first bid had the insert tub marked up about 100% - when I challenged they reduced that line item so I approved for them to proceed.  They did the install but left a disaster behind.... huge hole in a closet wall, torn up flooring and other cosmetic issues.  They left and never said a word to my property manager nor myself..... we learned when the tenant complained.  This vendor literally left a train wreck behind and are not taking responsibility.   They never indicated that their proposal was not for a complete job including the post install cosmetics.  I know have to have a different vendor come in for $1300 just to clean up JR's mess bringing my total cost to over $2500.  Meanwhile, I had to replace a tub in another unit in the same building - of course used a different vendor and they did the COMPLETE job including cosmetics for $1450.  

LOOK ELSEWHERE IF YOU WANT GOOD COMPLETE WORK!

John was in the middle of moving and he took my job promised to find out about a drip and change out 2 faucets.  He never did fix drip.  Changed one faucet got paid for the other and then had to rush out to take his wife to dinner for her birthday.  Everyday there was an excuse.  An emergency some where else,  he forgot his wallet or part.  I tried to work with him to give him room to move in his house and I have text notes to show all his excuses.  Do not use him.  I asked for a quote on September 1,  here is is September20th.  He then turned bipolar and said I rescheduled all these days.  He is crazy and you are if you use him you are too. Do not pay until the job is done because he is young and not a good businessman.  Beware of bogus reviews.  Ask for references that you can go see.  Lots of scams out here.  At the end of day,  it is your money and your time.  I would hate for you to lose your money.

Responded within minutes. Did a great job cleaning out the exterior drainage that must have been clogged for years. We got quotes from several other contractors and John's was the best. He was also very thorough with describing how the work was done and sent before and after pictures. We will definitely contact him again for plumbing issues and recommend it to others!

I posted this review on Google, but wanted to have it on Yelp as well.

It's a long review, but I wanted people to see in detail my good experience with this company.

My water heater stopped producing hot water. Tried to reset the pilot light, called 800 number on the water heater (which was Rheem) and they tried to trouble shoot it. They diagnosed it as two possible causes and would replace the parts but not the labor. I consider myself a fairly good DIY'er by watching YouTube, and the work seemed pretty easy, but I thought this work was best to be done by a pro. Rheem directed me to their authorized technicians list (found on their website) and I called about 5 on the list and a few other plumbers I found on Yelp and Google.

JR Plumbing and Backflow was on the Rheem Water Heater recommended technicians list and I'm so glad I found them! With plumbing, pricing variances are so vast to do the same work, but JR Plumbing was most reasonable for the work that needed to be done.

Communication from the company was professional, prompt, and accommodating. John, the owner and tech, arrived on time and what impressed me was his knowledge and how respectful he was of my home and the work area.  It was the small things like taking shoes off in the house without me having to ask, carrying his shoes to the basement and then putting them back on, promptly cleaning up the area, and walking me through the issues. The part Rheem sent was defective, but he said he would call them and have them overnight the new part to my home and he'd come back out. He took care of everything. All I had to do was call them once I got the part, which I did the following day. Upon receipt, he came out, installed it, and we've got hot water.

I now have JR Plumbing in my contact list should I need any future needs. This is an A+ company!

Worst job ever my insurance company must now take over and repair all the damage. The plumber caused a leak in the upper bathroom that went through the floor to the garage ceiling. The kitchen replacement faucet has not worked properly since installed who knew the wrong guy for the job could cause so much damage

John was awesome.  He installed 3 toilets for us that look and work great.  The toilets (which I ordered) were delayed 3 times and he was overly flexible with us and understanding.

Work was done well, he was punctual, had really good communication and the price was great.  He will be our go-to moving forward.

Bogus reviews, most of these reviews consist of friends of the company. As you can see on the google reviews, people have consistently had problems with this including myself. As you can see, Audrey had the same problem. They take way to long to come out, and leave problems once paid.

I have an issue with a toilet that is phantom flushing and running up my water bill.  I hired J.R. Plumbing to come and repair it.  My appointment was for 12/13/2021, but the plumber ran into vehicle issues and had to put it off until the next day.  He came out on 12/14/2021 and replaced parts in the tank to repair it.  I paid him and he left.  Shortly after he left I discovered that not only was my toilet still phantom flushing, but that it was doing it 3 times more frequently than it was before he worked on it.  I contacted him and he said that he would order a part that would overnight to him, and then he would be back out.  I waited and didn't hear back, so I contacted him on Thursday and he said the part would be in by the next day...Friday.  I texted him to see when he would be coming out and waited and didn't hear anything from him or the company on Friday, so I texted him again about it on Saturday.  He said that the company was supposed to reach out to me on Friday and that he didn't work on weekends.  I texted back that I wasn't asking him to work on weekends, but I did expect responses to my texts.  It is now Monday, 12/20/2021 and I reached out to the company today....but still haven't received any responses from either the plumber or the company yet today and it is 2:14pm now.  I texted that if they didn't schedule with me today, then I want a refund.  They haven't responded yet.

UPDATE: 12/20/2021:

Right after I posted the first review I received a call from the plumber John saying that he would come out next.  He did come by within 30 minutes and fully repaired my toilet.  It has been about 4 hours and I haven't noticed any other issues.  So I will upgrade my review for the work being very good the second time, but cannot go too high due to the lack of communication from the company and slow initial responses.  The plumber John always responded to my texts except for one, but the company did not.

John did a great job and understood the problem with our washing machine hookup without having to look at it, just describing it. He was responsive, flexible, and fixed the problem quickly. He was straight to the point and i appreciated it. I highly recommend and will use him in the future for any other issues that come up.

called for service on my tankless water heater.   John arrived on time and preformed the service quickly and politely.  he explained in detail the steps he was following so I was satisfied when he was finished.   I asked about a maintenance contract which he completed the following week.
while there he noticed I was having problems with the kitchen/washer drain and asked if we wanted him to correct it now  and thereby save a service fee in the future - Who does that?  Of course we had him fix that too!   I'll recommend JR to everyone I know - quick, courteous, dependable and polite.
Steve Newman

We had a water heater replaced as part of a home warranty claim. John came out to install a tankless water heater as an upgrade so we paid out-of-pocket for some of the appliance. What we thought was a great install ultimately had a few problems. First the gas pipe was ran very poorly, and within a couple weeks we had a gas leak in the house. Additionally, there was no gas relief valve installed, and when I tried to call back to get that installed, I never received an answer, or on the two occasions I did receive an answer, no one ever got back to me. One was a no call back from a technician.  The other was left on hold indefinitely. When I tried to call back, no one would answer.

Trustworthy plumber at affordable price - JR is the BEST choice. I needed a new fill valve in my toilet. I could NOT turn the water off completely to install the value. JR tightened a part so the knob could be turned to cut off all water. He installed the valve. He showed me another way to turn water off - and how to turn it back on to prevent damage. His price was lower than expected - very fair! He's my new plumber! It's SO HARD to find a plumber you can trust to perform the right repair and a fair price. Thanks JR!!!

Initial communication for delayed arrival could have been better but service was effective and efficient. He woke a mask and took shoes off. He was also really helpful in sharing with us how we can essentially help ourselves with a simple clog for next time which I appreciated. Would use his services again.