Description
Whether you're dealing with a plumbing emergency or are interested in replacing your air conditioning or heating system, our team at Mission Plumbing, Heating & Cooling is here to help. We have been trusted by homeowners in Kansas and Missouri since 1978, delivering the reliable service that keeps our customers comfortable all year long. Our plumbing and HVAC professionals are licensed, bonded, and insured, and you can count on our expertise in diagnosing and handling any issue you might be having with your home. If you're interested in protecting the environment and saving on your utility bill, we can also talk to you about energy-efficient upgrades and installations.
HISTORY
Established in 1978.
We are a local plumbing, heating and cooling contractor located in Johnson county Kansas and serving Kansas city metro since 1978. Proud to be the areas top rated and reviewed HVAC and Plumbing service. Named as one of the nations top companies by Best of the Best Inc. in 2017. Voted Kansas City’s #1 Plumbing company and #1 Heating and Cooling company 4 years in a row by voters in the Shawnee Dispatch Best of Shawnee contest (years 2017, 2016, 2015 ,and 2014.) Your Comfort Is Our Mission! Read what our customers say about us on here and the rest of the review sites.
ABOUT BUSINESS OWNER
Mission PHC has been locally owned for over 20 years. Mark has been a technician, salesman, and general manager for numerous HVAC organizations throughout his career. He knows what it takes to make a team of employees with the commitment to serve the customer in every way.
SERVICES
Heater Installation, Emergency Services, Water Heater Installation, Gas Water Heater Installation, Air Duct Installation, Backflow Services, Bathtub & Shower Repair, Drain Cleaning, Electric Furnace Installation, Faucet Installation, Flame Sensor Repair, Garbage Disposal Repair, Gas Furnace Repair, Electric Water Heater Installation, Gas Water Heater Repair, Hot Water Recirculation Pump Repair, Sump Pump Repair, Tankless Water Heater Installation, Water Heater Leak Repair, Pipe Repair, Residential Services, Sink Repair, Toilet Installation, Water Heater Repair, A/C Repair, Heater Repair, A/C Installation, Water Filter Services, Air Duct Repair, Bathtub & Shower Installation, Boiler Services, Ductless A/C Services, Electric Furnace Repair, Faucet Repair, Garbage Disposal Installation, Gas Furnace Installation, Gas Line Services, Electric Water Heater Repair, Hot Water Recirculation Pump Installat…, Sump Pump Installation, System Maintenance, Tankless Water Heater Repair, Pipe Installation, Leak Detection, Sink Installation, Thermostat Repair, Toilet Repair, ,
Reviews
Kyle came to my house to add freon to my air conditioning unit. He was amazing. On time, courteous and professional. He noticed a gate on my property need some screws to fix and he repaired it! I can't say enough how great the appointment was. Fixed my issue and for a fair price.
Brian A.
08/10/2015 12:00:00 SA
Can't say enough about the fairness of pricing and service of Mission. I had an AC unit go out and contacted Mission, they quickly diagnosed the problem, quoted a very fair price (thousands less than Anthony), delivered and installed the unit that day. Craig and Bryan were excellent on the customer service and installation. Will not go to anyone else in the future.
1. Tech sent out put thermal couple incorrectly as the pilot light did not reignite. Charged us for cleaning that was done in the hour already billed but then billed out a separate charge for it.
2. Sat in truck outside property for 30 minutes and billed us for that time. We had already signed any necessary paperwork so additional paperwork was not needed. The manager we spoke to also approved this fraudulent practice.
Oh the joys of homeownership...it's never fun when the water heater goes out and you run out of hot water. Luckily, Mission Plumbing came to the rescue and they were able to come out the SAME DAY (literally a few hours after I called them) to take out our old water heater and replace with a new one!
First of all, I appreciate that the people that came and installed it put out blankets on our rug and wore shoe booties to keep our house clean. They were very tidy with their tools and parts! It's always a headache to clean up after people that work on your house, so it was a pleasant surprise that they kept everything clean.
Mission also gave us a great deal on a new 50 gallon gas water heater (Bradford White) + installation + delivery + and hauling off our old water heater for only $2250 (after their $250 coupon on their website). Great deal for such a great brand and amazing service.
Also shout out to Hannah, who is the call operator/scheduler for them, who took her time and answered all my questions and made sure everything went well!
Thanks Mission Plumbing! We'll definitely hit them up if we need to replace other things in the house (hopefully not in the near future) for our furnace or other house things lol.
Very happy customer!
$1,729 for a 40 gallon water heater and $655 for a waste disposal unit, WOW, draw your own conclusions!
Dan T.
07/12/2023 12:00:00 SA
50 bucks for a service call - no problem, but then...
Service guy said it would be 400.00 for a capacitor on a 5 year old a/c unit. That's right - FOUR HUNDRED DOLLARS FOR A TWENTY DOLLAR PART. Takes 5 minutes to change. I'll be filing a report with the better business bureau. I recommend any other company than them.
Like so many others, I had an air conditioner problem on the hottest day of the year. I was able to a technician the same day. From the first call to completion of the work, this company was exceptional. The repair man, Steven Hays, they sent was extremely patient and knowledgeable. I even asked him to look at my furnace. He told me it didn't need to be replaced. The willingness to do the right thing vs. selling me something I didn't need speaks volumes regarding integrity.
I recommend the company and plan to use them again (hopefully not soon).
Very quick response, kind of expensive but fast and efficient. Call them if you need same day service.
Rahul P.
06/05/2014 12:00:00 SA
The work was good but charged very high rates, $200+ per hour for labor. I had no choice but to pay as my AC was not working. So, call someone else if you need something fixed urgently.
Gary and Tom were the installers for Mission Heating and Plumbing and they showed up on time and finished ahead of schedule. By the time they were done, I had a nice looking new AC and Furnace installed. They were professional through the whole installation and left with no trace of a mess or anything that I needed to clean up afterward. Mission had the rare combination of the best price and service based on experience and experience with numerous other similar companies in the area.
Noe C.
12/01/2022 12:00:00 SA
I called this company, and they scheduled me right away. The guys that came out were great and finished the job quickly.
Mission Plumbing and Heating is wonderful. Highly recommend them. Mike S did a fabulous job he went the extra mile to make sure everything was setup properly on my new thermostat just to help me out. I highly recommend Mike and Mission.
Bryan & Casey were very professional. Installation of Trane AC and Furnace went smoothly. Attention to details of the install very good. No shortcuts taken. Job site maintained and cleaned before leaving. Overall cost of system reasonable. Communication with business prompt and courteous. You should feel comfortable trusting this business.
Lauren S.
03/10/2022 12:00:00 SA
We had great service from Mission plumbing! They came out and gave us a free estimate then we scheduled them to come out again to do the work on a different day. Fair prices and honest assessment of the plumbing. Saved us lots of money. Thank you!
These guys are very professional and get the job done right. I had a water heater leaking gallons of water late at night and their on call technician, Mike, calmed me down and walked me through what to do to make things safe for the night. Next day the installer Jim came out and was very knowledgeable and very professional. In less than 2 hours he had the old one out and the new one in. Thank you Mission Plumbing Heating and Cooling. I will continue to call on you when needed and would recommend you to anyone who asked.
So disappointed in this place. I tried to email them to make it right but I got no response. I have also never written a bad review ever! We put our trust in them during a difficult time and I feel like they could have completely robbed us if given the chance. Such a shame because I love local Shawnee businesses. This unfortunately is not one of them. Or at least, not one that can be trusted.
I had a A/C problem that my former HVAC contractor could certainly fix, but when they showed up to my house they refused to go through my system to see what else might be wrong. I because extremely frustrated and decided to call Mission because of a recommendation I had received.
Jeff, the repair technician from Mission, came to the house, listened, and went through my whole system before he spoke to me about a recommendation. The repair was completed in one visit without any issues. Jeff was polite, patient, well-spoken and extremely professional.
Mission earned a new client this week.
Our AC went out during one of the hottest weeks this year. Tried all of the at home stuff online as the machine was still running but no luck over the weekend. Called Monday morning and received help from Shannon. With it being their peak season I was shocked that the technician was able to make it out around 1:30. Tito showed me what the problem was and even called to check that my warranty covered the part. He was in and out within an hour and now our house is cool again. Will definitely use again in the future!
There are few moments in life that are so satisfying and make you feel on top of the works. Today I experienced one of those moments. We called Mission Plumbing Heating and Cooling and they got our air conditioning fixed after 5 days. Outstanding job from Eric and Bo and it's like paradise here again. Highly recommend these guys.
Katie H.
07/08/2022 12:00:00 SA
Highly recommend Mission for your plumbing needs! Pager was flushed down the toilet and stuck. (Had another company come out & they stuck a pole in there and said they couldn't get it but it was fixed- charged me $250 and said if it stops working again to get a new toilet. Stopped working again 5 min after they left). So called Mission (very friendly woman on the phone and they were able to come the next day). Great news- I didn't need a new toilet bc they were able to get the pager out! They also did a quick fix to my garbage disposal and didn't charge me! The plumber's name was Nate- such a good guy. Friendly, polite, knowledgeable and didn't rip me off like the first company. Thanks Nate & Mission Plumbing!
I am posting again because there is no other way to respond to the owner. Gene, your company did NOT get to me on the same day as I called. But that is minor. What you are missing and that is not acceptable is that you made a repair without my permission or informing me of the cost in advance, could not explain how the figure charged was determined and that the final figure I was charged was continually changing. I would also like an idea of how your rates match up when you are essentially charging $800/hour for labor. Is that standard in this industry? If I had been told in advance what the charge was for the repair, I would have rejected it. You have also not addressed why my service charge was higher than my friend's, who had work done a month ago, and why it was not credited toward the repair, as her's was.
Lars L.
05/03/2017 12:00:00 SA
Had a water backup in my basement that ruined my partially finished basement space. After snaking the line with a medium sized snake for $200 and not getting past a certain point, they deemed it to be a collapsed/offset pipe that needed replacement. They also wanted to charge $150 additional for doing a camera inspection, which wouldn't have done much due to the water still in the line. They couldn't get to the replacement work for another week so referred me to another excavation/sewer replacement company.
Tim F.
04/12/2018 12:00:00 SA
$589 to swap out an undercounter ice maker. To plug in the cord (a regular outlet plug), hook up a drain hose (existing), and connect a water tube (existing). Literally a 10 minute job. I wish someone had let me know this by a review before I wasted the service fee of $89 to show up.
Very happy with Mission Heating and Cooling. I had Steve Flaming give me an estimate for a new air conditioning unit. I asked if he could get it installed in three days because my older dog has breathing issues. He said he'd call me at noon and let me know. He called just when he said he would and told me that he had set it up for when I requested. Steve also showed up when the installers were at my house working to check on it, which I appreciated. I hoped they'd be there at 8am like he told me they would. Not only were they on time, one of the two got there earlier. Josh and Gary were very nice, and helpful, and did a professional job. Gary marked my dampers in the basement, so I'd remember how to set them for summer and winter. He even marked them, so I'd know which went upstairs and which vents were for the main level. I appreciated that Steve came to give me estimate at night when I got off work and came to check on installers. Very happy with them and now will be using them for service too.
Extremely thorough with reasonable rates. Technician Jason helped us, and was efficient, and professional.
Hired Mission to replace a toilet supply line after checking online reviews of plumbers in the area. They seemed competent and reasonably priced. One of those was correct. They responded promptly, arrived on time, diagnosed the problem, and performed the necessary repair. 45 minutes later everything was fixed and was handed a bill for $289.00; 200 for the repair and 89 for the trip charge which to be fair I was aware of in advance. (Hey wouldn't we all like to get paid that kind of money to drive to work.) I understand they can t drive all over the city giving estimates for free but shouldn't this apply to the cost of repairs should you contract for the job?
After speaking with the manager, he agreed to apply a $30 credit for an online coupon. Whereas this was helpful it didn't address the issue of charging over $200/hr. (I priced out the part and it was less than $25.00 retail and readily available at any hardware store)
A friend has subsequently recommended a self-employed plumber with low overhead and much more reasonable pricing structure who I will be using for future needs.
Jeff K.
09/09/2018 12:00:00 SA
They have serviced my A/C, my heater, and my water heater. They are always easy to communicate with. They are prompt, have great manners, work efficiently, and perform excellent differential diagnoses on what they're working on. Sorry for that medical terminology! They will answer questions while they're working, talk about what they're working on and potential causes and ways to prevent problems in the future. They'll even answer questions only somewhat related to what you called them out for. The pricing is right and you will know what your costs will be before they begin repairs. I hope to use them less in the future, but you never know!
Thank you for your quick response and repair. Especially liked to be able to call an answering service to get emergency help and/ or next day help.
All about money and not about service, they didn't replace all of the bad parts. They were to busy to provide warranty service so a local company did the replaced the part they needed to but didn't. Will never use them again.
Michael J. Of Mission, Heating and Plumbing is a fantastic HAVC technician. During a biannual
Check of our AC system, he identified a part that was beginning to fail and offered to replace. This saved us a more expensive service call later, most likely in the middle of summer. He is a very thorough and knowledgeable service technician. This is why we have been their customer for six years from the time we finished building our home in KC.
I highly recommend Mission Plumbing for their fast response, good value, transparency and honesty. I used their service for a leaky pipe within the ceiling. They responded fast and quoted great price even off hours on a Saturday night/Sunday morning
Had Mission install my whole-house humidifier years ago. Unfortunately, I unknowingly stripped the water supply tap. Called them and received excellent, quick service. Repairman was kind, professional and knowledgeable. Price was fair too.
Keith G.
10/11/2016 12:00:00 SA
Mission Plumbing and Heating is the way to go! Bryan, Jeff and Mike were knowledgeable pros! I consulted with two other companies who did not seem to know what to do with an old boiler. Bryan knew exactly what to do. The whole experience has been excellent.
They replaced a 1978 vintage boiler with a high efficiency boiler. Clean, sharp install. They also replaced a pedestal sink and did some other piping. Pros!
Gale S.
05/03/2016 12:00:00 SA
Once again, excellence from the Mission PHC company - this time the work was performed by Jim O. I called Mission when I saw that I had a backed up overflow on my HVAC unit on the 3rd floor. Jim came right out to the house within a couple of hours, and cleared the clog. However, he rightly saw that there was not a water sensor in the pan, nor a proper pan installed under the whole unit. Working in a very tight space, he took measurements and proposed a condensate pump as well as water sensors, reply Bing the overflow, adding a couple of water directors under the humidifier and the filter so that there would not be a problem in the future. He worked diligently to create the right solution (as well as creative) for the space. I could not be more pleased, as well as have the peace of mind that we are protected with this new solution/configuration. Kudos to @missionphc and to Jim O!
Anna O.
10/09/2017 12:00:00 SA
This was an amazing experience! Our family was Blessed by Mission PHC! Jeff and Steven donated their time on a Saturday for the (brand new, this year) Heat Up Kansas program. After a very long 14 months of medical diagnostics and treatments and bills, we were gifted a new heating system from Lennox that Mission PHC installed. They were so kind, personable, thorough, knowledgeable, and careful and made this such a great experience all around! Our family has definitely found a business to count on for any and all future Plumbing/Heating/Cooling needs. Please consider them for your's. You won't be disappointed!
Mission has helped with an emergency issue we had over the winter and they service our HVAC systems. All that is fine. Their sales team, though, is unreliable. Earlier this year we had them out to provide an estimate for new equipment. They came out and looked around and we never heard from them again. Tried emailing and texting the salesperson, called the office (who told me to call the salesperson). At some point if someone is making it hard to give them your money, it'a probably better to find someone else.
Would highly recommend their service. Bought a new furnace and A/C unit from them recently. Salesman was very professional and straight forward. Brought before/after pics of previous jobs as well as numerous written reviews. They were one of the lowest priced for equivalent equipment. I had our six different companies for estimates and the far better than the competition in presentation, pricing, installation and service. The salesman even came by twice during the day to ensure the installation was going successful.
Simon T.
08/05/2023 12:00:00 SA
Had a technician come out to diagnose an ac unit and as I asked a question his response was, do you wanna fix it? He ended up not being able to help. He recommended that we replace the entire ac unit and the A coil which would be around $6,000. My family found that there was a burnt wire to the compressor and replaced the wire and now my ac works. The technician did not catch this. I didn't appreciate the attitude when I asked my question and he was of no help really. Paid 50 dollars for nothing. Will be requesting services from other companies from now on.
Mission PHC is a hidden gem every small town/big city should have! They are responsive, reliable, friendly, thorough, and most of all GET THE JOB DONE!
The first time I had them come out to fix a valve in one of our guest bathrooms, took less than 30 minutes and the gentleman who took care of this task was all of the above!
The second time it took a team because we were having a gas line inserted because I just can't go back to electric ovens anymore. This took around 3-4 hours, to my surprise there was minimal damage to the ceilings and floors. Plus the new oven hooked up like a charm.
The third time their team was dispatched to our home it was to check the water pressure in our main bathroom and the fireplace. Both were evaluated and fixed in a jiffy!
10 out of 10 definitely recommend if they service in your area!
Bryce D.
04/08/2017 12:00:00 SA
Had a great experience with this company from Steve F. coming out to doing a quote for me. He was very knowledgeable and straight forward and I felt absolutely no pressure to buy just given options if I want to go with their company. Steve H. and John C. did a great job installing my new hvac system and made sure that everything was clean and neat as was before. Really great company to work with and you couldn't ask for more professional, friendly people to work with!! I'd like to thank the whole team at Mission for making this such a great experience!!
Had a water faucet valve that broke while I was cleaning the sink trap. It was Christmas Eve and they were ope and well rated. Brian was our plumber and from time to call to time he arrived was only 45 minutes. The repair took less than 30 minutes. He helped explain how I could address the issue in the future (I try to DIY as much as I can until I need an expert for help) and was able to get me checked out on his phone. He helped make the price as competitive as he could. Would recommend their business for future needs based on prompt service and clear communication.
When our air conditioning went out in the hottest part of the summer, we were thankful to find Mission PH&C online. We called in the evening and we were able to get right through to talk with someone on the phone. As stated on their website, they offer fast 24 hour service including the ability to send someone out to us same night. The individual answering the phone and making the reminder/scheduling phone calls was very pleasant and patient. The representatives that came out to assess our HVAC were professional, polite, and easy to work with. Overall, we were very satisfied with the responsiveness of this business and the quality of the service we received.
Kent Jacob C.
01/06/2022 12:00:00 SA
Was impressed with Mission Plumbing Heating & Cooling's service. Our water heater went out after the holiday weekend and needed a company that could provide a new one and install it. They responded within 12hrs of our request and had a team come out with a new water heater. Installation took about 2-3hrs and they hauled away the old water heater (included with their installation services).
What sets Mission Plumbing Heating & Cooling above other contractors that I have had come to my house is their respect for your home. They made sure to wear booties (gloves for their shoes) without us having to tell them. In addition, they laid out blankets over our carpet/flooring so they did not mess up our flooring. After they installed the water heater and hauled away the old one, I didn't see a mess in the maintenance room; their team did a great job of cleaning up after themselves.
One reason why they did not receive a perfect star from me was because of their relatively high cost. Compared to another company that provided us with a quote, they were nearly double the cost. However, I will say that the great service made up for the high cost a bit. They also installed a Bradford White branded water heater, which you can only buy through retailers.
I will definitely keep Mission Plumbing, Heating & Cooling in mind the next time something in my house decides to crap out on me :)
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