Fulton Services

A Technician came out to fix toilet that had not been installed properly. They fixed the problem but took complete advantage of the situation. $878 to pull up the toilet, add a couple of Stack N Seal flanges, and then reseat the toilet. 2 hours of work at $878.

They also quoted $2,000 to remove the last 10 feet of cast iron drain pipe still in my crawl space under my house and then replace it with PVC. I found another plumber to do it for $650.

They will over-charge you.

Its Saturday afternoon and I'm watching some basketball. Over the sounds on the TV and the noise outside, I hear a strange dripping noise.
I open the door to the HVAC closet and see that the dripping is coming from the AC condenser.... ):  I turn off the AC and search Yelp for AC repair people and find Fulton Services.
I scheduled an appointment for Tuesday morning. The repairman was prompt & courteous. He inspected the unit, and quickly diagnosed that the AC condenser drain was clogged. He cut the pipe, cleaned it out and sealed it back up. He even gave me some tips to prevent it from happening again (pouring 1/2 cup of bleach in the drain before you use it each spring). And he only charged me the trip fee - $89. While that may be a bit more than other places trip fees, i didn't find it completely out of line and the service i received was great and honest.

Expensive.  I spent $1,300 on a simple root cutting job! And they didn't do the job right. Called a few days later and they said, No warranties. You signed the receipt. This place is a rip-off, plain and simple. If you have a ton of dough, these are your guys. If you don't, look elsewhere.

TJ has been to visit us a few times for a number of different plumbing problems that have sprung up in our old house.  The most recent time there was some confusion about replacing our garbage disposal and he was very patient with us and honored his original price even though the equipment purchased (on our own) wasn't technically within the specifications he had given us.  We're very satisfied customers!

I had an issue with my air conditioner. They came within in two hours. The guy came and was preoccupied with the fact that he left is tool at another customers house. He did close the door, turn off lights, put water house back. Just left everything unkempt. He also spent way too much time talking to the 'client' about getting his tool. The prices are high so at the very least they should guarantee top notch customer service.

I've used Fulton plumbing for many years, and would recommend them.  They may not always be the cheapest, but they actually show up when they say they will and have knowledgable technicians that help get the job done right the first time.  Our rep was TJ, and he was great.

I strongly recommend NOT using Fulton Services.  They failed to replace a broken HVAC blower motor (it was pinging) and sold me a whole new HVAC unit.  It was a classic bait and switch. Upon leaving they said by the way the outdoor unit was broken and has a freon leak.  Wanted me to buy a new outdoor unit. I had wised up by then. Two other HVAC companies agreed the indoor unit was mis-installed and said I should get Fulton to come back and fix the install or pull it out. Fulton refused, credit card company was not much help saying I had not returned the unit so no refund. Turns out they simply cut the circuit breaker to the outdoor unit so it would not run. No heat for a month in dead of February. Thanks Fulton. Next reputable company out said it had plenty of freon, flipped the circuit breaker on and the unit ran fine.  Crooked as they come. Beware the needless up sell pressure. Lots of frustrating calls to the company and spoke once with the owner (no help) who seemed to always be out of town.

Listed on homereports.com and think they can charge you literally an arm and a leg for work.  $400+ per hour of labor?  No way.

We've used Fulton services for the last 7 years. They are constantly ripping out parts of the wall to access pipes and the bill is always in the thousands. After bringing them out yesterday to address a leaking shower head, they once again said they would have to rip the wall out and estimated an $1800 bill with at least 6 hours of work. Thankfully, we decided to get a second estimate the following day. Our new plumber arrived within 2 hours of calling him and fixed our problem in 45 minutes for a grand total of $327. On his way out he mentioned that we should be careful of large plumbing companies since they frequently love to rip out walls and do unnecessary work. Do not trust this company and do not trust Chris (he was the one that came to service our house)

I called Fulton Services for a few plumbing issues, they quickly sent a technician out to service.  Steve was very knowledgable, helpful, & friendly.  He took the time to show me the cause of our plumbing problems & let me know my options. He had to return for a more extensive repair the next day, and I got an email from the company letting me know he was en route plus a phone call from Steve.  I am very pleased with their high level of customer service and job performance.  Would highly recommend them.

I have used Fulton Services for years and even though they seem to be overcharging me, they did a good job of fixing the issue. Not this time. A guy came on Friday, looked at the toilet and said he need to bring another person next week to diagnose the issue by removing the entire toilet because it is a two person job. He charged me $89 for showing up. He quoted me $400 for the second appointment to just diagnose and it could cost more to fix it depending on what it was. They didn't have available appointments until next week. I watched some U tube videos over the weekend, and after I tried three very quick things, I fixed the problem myself. They were going to charge me $500 just to figure it out. This doesn't instill any confidence in these so called professionals. I would never ever use them again.

They were fabulous!  Came out within 2 hours.  We had water flooding right outside the  house.  My service person was professional and actually identified the problem as my neighbor's but he helped them turn off their water.  I'd recommend them highly.

They overcharge and still charged the service fee.  Do your research they might be qualified but for simple tasks they over charge with their so called flat rate. The labor rate (per hr) for my job was $600 that I find is unacceptable and they took advantage of the situation with the high service fee.

I hired Fulton Services to repair a pipe that had been installed incorrectly. I had requested that any plumbers entering my home wear a mask. One of the men obliged but the other 4 did not. They had also brought a young teen along with them (I'm assuming it was one of their children.)

I will not be using their services again and I wouldn't recommend you do either.

Rude, unprofessional and a ripoff!  Took two days for them to show, which is not what was said when I called. Steve is very unprofessional. Wanted to use camera. I said no, dropped the quote $200. Then he came back and said had to use the camera for the job and cost $800. Showed total cost $1,200. When done, wanted just under $1,500.

They did a couple of larger jobs including a water heater replacement - $1000s of dollars but I didn't have time to get multiple quotes etc.  Work was done well, cleaned up, technician polite, etc.  Made an appointment for a smaller repair and they called to cancel one hour before.  Or so they claimed, I never got a voicemail or anything  This after I made arrangements to stay home and wait for them.  When no one showed up I called to inquire.  No manager, office manager, or anybody available to discuss - I was told they were all out sick.  Put on hold forever.  The owner finally did come back and was very defensive and couldn't understand why I was not happy with my time being wasted waiting for someone.  He claimed the office manager called this morning to schedule the appointment. Even more worse - appointment made with one person and another person calls me to schedule and he's clueless.  So inconsiderate and unprofessional.  My time is too valuable to waste on this nonsense.

Christmas day is a bad time to have a water pipe break and flood the basement! But Fulton Services came through--with professionalism, a sense of urgency, and a great repair job!

I'm glad that we don't often need plumbing services, but when we do, we turn to Fulton. They've never let us down, have provided excellent service and sound advice.

We had a tricky heat/air replacement in our Atlanta Penthouse Condo and I can not say how great Fulton Services were.  They had a very knowledgeable technician (thanks Tim) who came out and tried to repair our 40 year old system.  Unfortunately the old system was pretty much worn out.  They had their manager Scotty come out to review and give us some options for what we might do to restore our system.  We decided on a new one due to the age of the original and they replaced the system as promised.  They were very careful not to cause any damage to our floors, showed up when they said they would, and finished up as scheduled too!  They were extremely professional and installed a great system.  We've had heat pumps before that took ages to heat and cool, this one accomplishes it quickly.  I highly recommend them.

There's a reason these guys are listed in homereports.com. They know what they are doing and won't screw around with you. They are a little expensive, but if you want the job done right, its worth a few extra bucks. I had a brand new AC unit installed by these guys and they also serviced my ancient furnace. I'd highly recommend them to everyone.

Had two sinks that were leaking in my home.  The service tech they sent out was professional and courteous.  Upon arrival he went straight to work and wasted no time in diagnosing the problem and replaced the leaky cartridges.   Outstanding service and quick response time.

I had a leaking shower head and called Fulton Services. My regular plumber had recently retired, and I was looking for a new plumber. I assumed I could trust the #1 rating in my Best Pick Reports. A technician came out, said I needed a new cartridge, it could take weeks to get the part, and proceeded to quote me $2,874.00 to do the work. I was astounded. The tech also told me this was a simple job that my husband could do. I do all of this type of work in our home, so this was annoying. When I asked him why this simple job cost so much, he mumbled about having to drain all of the water but had no real explanation. I am not convinced he was even capable of doing the work. I paid the $99 trip charge (total waste) and told him no way did I want him or his company doing this work. I just had a plumber here from another company. He charged me $325.00, had the part on his truck, and was finished in ten minutes. I am truly shocked that Fulton Services thinks they can get away with cheating people like this. NEVER use them.

HI.  I have used Fulton Services a few times in the past.  However, the last time I used them it was close to $600 to replace a kitchen faucet.  I thought I would try them again, and called them for a leaky tub faucet.  He looked at it for 2 seconds and quoted me either $476 or $576....I was so mad I can not remember.  The most disappointing part is when the manager, Scotty, just called me.  I explained that I thought their prices were really high, a lot higher than other competitors.  I told him I found a plumber who quoted me $200.  All he said was good Luck in a smart Alec tone and did not even attempt to justify why they charge so much.
I will say, Cookie who answers the phone  did try and explain why they were priced higher.  I will not use them anymore in the future.

Shame on me for not checking YELP, Kudzu, or others before calling Fulton  Plumbing. We'd used them in the past but it had been a while so called them when we needed a few very minor repairs. After having a total of 1 1/2 items fixed, we were charged nearly $1000! When I called to complain about the service and excessive fees, I got the run-around for nearly 2 weeks. I assumed customers aren't valued so decided to go to the top: I found the owner's name and email so I wrote a letter to him. No response. Obviously, customers AREN'T valued. Beware! They will rip you off and not look back.

I would not recommend anyone to utilize their services! Not only are they overpriced, but they do not even provide adequate receipts or paperwork to reflect the work done. I had a toilet that wasn't flushing, which was a small issue, and they charged me $350 to fix. I asked the technician why it was so expensive and he claimed that parts needed to be replaced in the tank. I requested an invoice before the job was completed so that I could see a full breakdown of what I was being charged. One has yet to be provided. To date I've only received a receipt that shows nothing! Not to mention that when receiving the receipt, it only says fulton services, and does not even reflect that it's a plumbing company. When looking over said receipt there is absolutely no breakdown of the parts provided, cost of labor, warranty on parts, etc. I have been calling for almost a week requesting that they provide me with an invoice displaying the services rendered. It seems as though they are now trying to doctor up an invoice that will justify the amount of money they charged for parts and labor. I was given two different excuses as to why I've yet to receive it and also two different dates where I was promised I would receive it. STEER CLEAR! Expensive, unprofessional and untrustworthy. I believe they are inflating their prices or else they'd be able to provide ample documentation at the conclusion of services explaining exactly what they did without needing time to create one!

Be sure to get a quote and read it carefully! They charge twice as much as other quality plumbing services! They are very proud of their prices!!!

We spent a fortune with this company last fall. They firstly quoted a price for the work which they almost doubled and hit my credit card with - without checking with me. The unit has just broken down again (months after installation). Would I recommend this company - Absolutely not. Way overpriced, poor service and clearly not a good install =(

Water heater was not working and I tried to manually flush, which did not correct the problem. Called Fulton at 3 pm on a Saturday. Happily paid the after hours charge of $163 to have a tech come diagnose and repair.  John, the tech, arrived at 5:30 and inspected. As I feared, the water heater needed to be replaced.  John was willing to obtain the heater and replace Sat night or come back on Sunday morning and do the job. He came back and spent several hours Sunday morning doing the job. Exceptionally professional, polite, and friendly. Did a GREAT job. Not cheap, but certainly reasonable and fair. You get what you pay for..... great service. I am completely satisfied and would strongly recommend Fulton Services. John is awesome!  Thank you John and Fulton Services.

These guys are way too overpriced, practically crooks.  They tried to charge me $498.00 for a part that costs less than $100.00 at cost.  I ended up finding another company to fix the disconnect for $200.00.

I loved it that I was sent messages in advance, saying the technician was on his way, providing a photo of him, and telling me what I could expect from him (friendly, knowledgeable service, etc.).  Tim lived up to the billing, and the service was excellent in every way.

My furnace went out last night about midnight. I called Fulton around 12:30 am to scedule a service call. They called me back at 6 am, were at my house by 10:30 am and my heat was back on by Noon.  Professional and flexible..great job and thanks to Tim and the guys at Fulton Plumbing, Heating and Air!

Complete rip off. Unethical shady business who will overcharge and not stand behind their work. Said I had a one year warranty they refuse to honor. Charged me $300 to replace a pvc coupling a handyman would charge $50 or less.
Created a new leak mucking around with the pvc pipes then told me there would be a $200 diagnostic charge plus whatever hundreds to repair what they broke.

Crooks- Beware and stear clear!

I had a water line outside break and called fulton at 9 30 am. they promised repair within 2 hrs. after several delays excuses someone showed up at 4 pm. QUOTED 1200 to repair and then wanted 90 just for the estimate. my wife paid this extortion fee and called another plumber. the repair was done for 420 dollars by another plumber. a total ripoff sleazebag company

This company is the most unethical company I've ever come across. They arrived at my house with a quote of $500 to swap out a garbage disposal. When I gasped at the astronomical price, they wanted $90 for a trip fee! They operate with coercion tactics. This job is a $200 job at the most (I had other quotes). When I called the management, they quickly offered to drop the price by $200! I refuse to conduct business with a company willing to play numbers game of that nature. The trip fee was paid only because I felt intimidated and feared the man wouldn't leave my home. Surprisingly, this company was listed in top category with Home Reports. I will not be using their referrals anymore either. By the way, this was a day time working hours call-NOT an emergency!

As of 5/27/11, I received a polite phone call from the management offering to refund my trip fee in order to satisfy my complaint. Thank you, Fulton Plumbing.

As of 6/24/11, I received a full refund for the trip fee. Thank you.

I called due to a plumbing issue.  The technician that came out explained in detail what was the issue and showed it to us also.  I will definitely call them for any plumbing issues we have and recommend them.

Do not use this company!  We had a water leak on our main line and they came out quoting us $650 to repair or $3,000 to replace the polybutylene pipe. Stuck with no water I opted to have it repaired.  Called around to other companies to get estimates on pipe replacement today, and two different companies told me it'd be less than $1,000, and that they would have charged less than $300 for the repair.  Expensive and take advantage when you are stuck in a bad situation!

Very disappointed in the service call made by Fulton Heating and Air.  I was fine with the $89 trip charge for diagnosis, but then was told there is a $250 diagnosis charge for a leak on top of the trip charge, plus the amount it will cost to fix the leak and add Freon to the unit.  The price I was going to be charged was moving towards the price of putting in a new unit.  So I paid the trip charge and sent them on the way.  Never again.