Express Plumbing & Septic

We had an immediate need for an established and  experienced plumber.
Express Plumbing had several good reviews and we really did not have time to entertain multiple appraisals.
I will say they were good plumbers and were able to get us back to normal in less time than initially told.
After the fact, we found we could have gotten this job done for about 70% cheaper had we entertained appraisals from other plumbers.
Sometimes you don't have those options, but I recommend getting these 2nd & 3rd appraisals.
Express was fairly honest on the FREE appraisal that included 2 Plumbers & a Plumber's assistant for installing a new water line from the meter to the house.
Although they did a good job and completed in roughly 75% of the time estimated, they still charged the customer for more time than it took to complete the job. This was not acceptable.
Express adjusted the original invoice down a couple of thousand dollars, but they really had no choice because they only used 1 Plumber and 1 Plumber assistant.
Furthermore, Express offered a 5% senior discount that would have applied to us but they never mentioned it again and it was not on the final invoice.
In the end, we were very happy with the work performed, we just had issues with being charged for time that was not billed properly.
When you quote a customer a specific amount of time to perform a job, if you finish early the customer should benefit with a lower total invoice than initially quoted.

Rick and Kelly came to my house in Locust Grove today. I had no idea where my septic tank was. They found it quickly and got the job done like pros. As well as were super Helpful in explaining everything. Will definitely call them if anything is needed in the future. Thanks guys.

I was having issues with my Septic tank getting blocked every couple of months, causing me to lose $300 every time because other companies would come and just jet the issue hoping to unstick the block.
I had Tyler and his crew come around and they got into the septic tank and assessed a slightly bigger problem, which the other companies hadn't bother to do. Tyler has now given me a much more long term solution and a lot more confidence in my septic tank. I would highly recommend them and will have them out again, however, I don't feel that there is now gonna be any issues. Thanks to the great work they have done.

I had a problem with my septic system, and they were out within the day to get it repaired and my system working quickly.  They had to stop for the night due to lack of light, but were back out first thing the next morning to finish pumping and cleaning out the tank.  Very pleased with the service, professionalism, and quality of work from these folks - added to my contacts for all repeat plumbing and septic business!

Prompt, professional service.  We had a blockage in the sewage line,  which they took care of quickly and efficiently at a very reasonable cost.  We appreciate the senior citizen discount, and will definitely call them again for any future problems we might have.

This company was great they are like family they just don't care about the money they care about the people they literally made me cry because I had someone come out to fix a plumbing issue that charge me $800 and the issue was not fixed I could never get in touch with them again so I lost $800 this company came out and fixed the problem and yes it cost a little bit more but it worth it Tyler showed me that they not only care about the problem but also really care about the person literally brought me to tears I recommend this company for all of your plumbing needs

I Called Express Plumbing after receiving a $300 water bill. They were able to get someone out the same day and he quickly found the issue. I had a leaky water pipe in my crawl space. The repair price was a little high but I also called on a Saturday afternoon and they completed the repair on a Sunday. I'm sure if I had waited until Monday and scheduled the repair it would have been less but who knows what other costs I would have incurred from the delay.

Do not use this company! I am totally disabled in a wheelchair I called them on Thursday they came out Wayne the owner and tell me is $475 for this part the   was in a plumber out in an for hour he sent two young guys out here to put a part on and it still did not they argue back-and-forth with me what to charge me 1300 to fix it after I already paid $475 this company play games they going to tell me to unplug the hot water heater and plug it up every time I take a shower Cody the worker and I'm totally disabled C-5 c6 spinal cord injury quadriplegic totally disabled Spinal cord injury in the wheelchair had to call my son over to talk to him over the phone m to explain to him there's no hot water in the master bedroom once again he refused to give me a refund and hung the phone up in my face Wayne the owner is a very untrustworthy, liar and they plotted to take a vantage of me because I'm disabled he knew the PC charge me for wasn't going to fix the hot water want to come up with all these explanation and the job is not fixed! The two guys plumbers walked all through the house instead of axing where is the Kitching where is the bathroom just to turn on the water and see if it's hot when clearly they could to say it to my son can you please turn on the water to see if it's hot in her bathroom they wanted to walk all over my house to try to calculate how much to charge me to come back and say oh we can fix it for 1300 or maybe $1000 these people are not professionals I still have no hot water running in my master bathroom bathroom In fact is worse my sink am I miss the back bathroom barely has any pressure is barely running!

DO NOT USE! They were hired to remove old toilet and install a nice new toilet; The Owner Wayne gave my father the quote and set to go. Toilet was already purchased by my dad from Lowes. Quote for price was written and owner assured my dad the job would be done in one day. Mainly because both my parents are in their mid 80's and we need that bathroom.  Some piping work had to be done as well. Plumber comes to the house and begins the work. About mid day plumber tells my dad he is called to go to another job?  WTH???? Plumber had about another 2 hours to complete this job and off he goes.  Again owner quoted job will be done in ONE day; and why not it was a toilet install. So next day plumber returns around 3ish to complete the work; however as with alot of plumbing jobs in OLDER homes their can be complications. Long story short- Plumber finished the job around 7ish that evening.  SO OWNER decides to tell my father it will cost more bc it took his employee longer to complete the the job. My father contacted me and I told DO NOT PAY any additional amount than the quote installed. My dad told him NO, I'm not paying, the OWNER scream and cursed my dad over the phone. The owner has some serious issues to treat; 1st an older senior in this manner and 2nd- the OWNER quoted the price and quoted job will be completed in one day. THE OWNER created the over time for his own EMPLOYEE!  so SERIOUSLY DON'T DO BUSINESS with them!

Not sure about the work that was done at one of my rental properties but when I called to ask a question regarding the bill the owner was very rude to me when i asked why there was a $75 service fee, $15 gas fee PLUS $125 for 1 hour of the plumbers time, plus parts. $279 for less than one hours worth of work and parts were $64. Then he tried insulting me saying he doesn't think I have the money to pay the bill. I will never do business with them again and suggest you do the same.

Plenty of other local options for less money and nicer people to work with. Do yourself a favor and call Harding.

When they advertise emergency services, they don't really offer emergency services. I have an emergency and they only offered to schedule an appointment after the long holiday weekend during regular business hours.

Prompt response, explained everything as they went and gave us great tips for septic tank care.

Called Express Plumbing & Septic as a second opinion. We had just paid another company over 2K, told we should be good with our field line issue.  Well within 11 days, the water from the tank was backing up again through the basement drains. Called them back, they immediately returned and then stated the entire field line system needed to be replaced. If you know septic tanks, you know this is not cheap, quoted 12-15K. So we wanted to get a second opinion, so called Express. Well  that was not the issue as stated, and they questioned they work the first company claimed to do, which we had already questioned to ourselves. (long story)

We went with Express to do the work,  the issue was a clog from the house to the tank and cost another $2500, the tank also had to be pumped since not done the first time by the previous company. They completed the work on December 17, 2020 and we've had no additional issues. Thankful we got a second opinion.

They were professional, responsive, and did a great job. I would definitely recommend them.

My septic tank went south, on a Friday afternoon, spoke with Wayne. he had someone out to my house in a couple of hours. They fixed it temporarily and were out bright and early Saturday morning to pump the tank out. I was extremely happy with the people and the work that they did. I couldn't have asked for better service or a more polite courteous bunch of people. Highly recommend!