Description

At Atlanta Star Plumbing, we know plumbing and are dedicated to providing every customer with top-quality service at competitive prices.We will resolve all of your plumbing needs with our 100% Satisfaction Guarantee. If you are not completely satisfied with an installation or service repair job that we have done, we will come back and do the work again for FREE. Proudly serving the Atlanta Metro area since 1997.

HISTORY

Established in 1997.
Prior to moving to Atlanta, I had been plumbing for 20 years. During those years, I had the opportunity to work for many great companies out of state. These experiences inspired me to open my own plumbing company in 1997 in Atlanta. I did not want to be known as doing as business as usual. Instead, I wanted to foster a team that provides service excellence to each customer. You may be a stranger when we arrive but a friend when we leave.

ABOUT BUSINESS OWNER

Technician
Born and raised in Houston, Texas. His father and grandfather were both in the plumbing field, which at an early age gave Britt the drive to follow in their footsteps. During high school Britt began stocking trucks and once he graduated he began working full-time as a plumber's helper for four years. In April 1997, Britt moved to Atlanta and opened his own business - Atlanta Star Plumbing. His biggest achievement so far was earning his master plumbing certification. Whenever Britt is outside the office he enjoys participating in outdoor activities like fishing, hiking, and hunting.

Reviews

Jordan D.

06/04/2021 12:00:00 SA

Shuan has been nothing but amazing since we moved into our home two weeks ago. Our seller cut some corners on some plumbing in our home and we've had two other issues arise where we've been replied to immediately and had Shuan out that same day. Everything has been fixed quickly and efficiently and the source of every issues has been found. So grateful for this company and look forward to continuing to use them for years to come.

Phil J.

5/24/2016

Recently I need to find a new plumber to help out my mother-in-law. I reviewed a list of plumbers with their rating and I called Atlanta Star Plumbing on Saturday, yes Saturday. A gentleman by the name of Britt Pereira answered!!!! He is the owner and what a pleasure to talk with him. I informed him that my mother-in-law lived in a condo and her dishwasher was broken. Stop for a moment and I need to step back. I have purchased a new dishwasher from Home Depot and it was delivered about 150 minutes late and the delivery/installers could not attach the new DW due to the age of our condo. So I had another plumbing company come out to add the connector and the guy wanted hundreds of dollars so we let him go. Home Depot charged us about $100 for installation and removal of the old washer that I got credited after the awesome Mr. Britt Pereira completed his professional work which included adding the new connection and he EVEN installed the new dishwasher and removed the old washer as part of his job. We saved a lot of money and the service was EXCEPTIONALLY and he is a true gentleman! We were so blessed to connect with him and he is our only plumber for my mother-in-law and my family. Thank you Mr. Pereira!!!!

Peggy C.

1/26/2021

Excellent service from appointment making to completion of work. Adrian, Leon and Shaun were friendly, knowledgeable, practice great Covid precautions and did quality work. Showed up on time, checked their work and cleaned up before leaving.

Bethany V.

10/14/2015

Britt came today to look at, and then replace, the garbage disposal in our condo. He was able to identify the issue quickly, and returned within a reasonable time to replace it after getting a replacement.

During the time he was replacing the disposal, he was pleasant to talk to, without any of the awkwardness I've come to associate with having things fixed in my home. In addition to that, he was very clean both generally and while making the repairs. I've come to expect having to vacuum and mop after having a repair or delivery, but there was no dirt tracked in or mess made!

I can't comment on price, as my landlord is paying for the repair, but in terms of service alone, I will definitely be contacting Atlanta Star Plumbing for any future needs.

BballdadAtl V.

9/26/2017

Contacted Atlanta Star Plumbing to replace my broken garbage disposal; and I would highly recommend Britt and his team, service was fast, friendly, and ON TIME. If your in the Metro area I'd highly recommend the team at Atlanta Star Plumbing... Great to have a company in the area that understands Customer Service and the importance of continuing training; as during my service there was a apprentice learning high skill sets in a trade while delivering superior customer service...

Neely B.

9/27/2016

I would highly recommend Atlanta Star Plumbing! Very professional! They gave me a specific time they would arrive (instead of a large time window). Quickly identified the problem with our hot water and fixed it during the same visit - they had the repair parts in the truck. Extremely reasonable prices and even answered some additional plumbing questions I had that were not related to the problem at hand. All in all it was a great service experience!

Laurie Z.

7/13/2021

Quoted my mother a price of $800 to replace her kitchen disposal. What the actual hell???

DJ J.

3/31/2018

Very disappointing experience with Atlanta Star Plumbing. In short, a new garbage disposal and EXACTLY 75 minutes of plumbing work ended up costing me $902. Their price model is fixed price by the job, they refer to a book and the book spits out a price based on worst possible scenarios. $558 for a new 1/2 HP Badger disposal and $325 to reconfigure the plumbing (which was really just shortening two or three pipes) and a $69 Service Charge. There weren't even any additional parts required, just shortened a few pipes. I would highly recommend looking elsewhere for a plumber, this was a $500 job tops.

Eric H.

06/03/2016 12:00:00 SA

Ok -Went in for an Interview with these Folks the other day.First of all it was Spring Street or as listed on here as New McEver Rd?I Interviewed at The unmentioned one on Spring street in Marietta.They were listed as under CertiTemp INC.This was Very Misleading and it was never mentioned in the interview process.What was mentioned was the driving motive of the business which was the UP SALE! and commissions were set as part of the technicians wages,thus an incentive to push them ,as an Enzyme trivial additive! I asked a question regarding the installation of the immediate/tankless hot water heaters,Whether an associated Electrical company or NEC qualified affiliate inspected or oversaw the installation?I was met with No you do all that,as a Plumbing technician.........This is not standard practice and is both risky and dangerous for the property owner if electrical connections/taps or dedicated circuits are introduced by NON QUALIFIED PERSONNEL PERIOD! A Plumber is NOT an Electrician! your insurance carrier will agree!BEWARE of these guys! And btw their BBB rating was thrown around as a trophy which actually is not a true nor real exhibition of the business practices of the company that paid for the rating.I wouldn't trust these folks to change out a garden hose!

Lisa W.

11/02/2018 12:00:00 SA

Britt was great! He communicated well regarding my appointment, easily repaired the faucet and answered all of my questions. Britt is thorough and professional. Highly recommend calling them when you need a plumber!

Matthew A.

06/05/2017 12:00:00 SA

Returned my call promptly to schedule for estimate for Re-pipe of a house, BUT the charge would be $69.00 !!!! Most local company that are competing for such a big project do not even charge to come out, and even if the few do charge it is not more than $39.00

This is a pick season for plumber, so I suggest to all homeowner not to rush in hiring plumber before you find a company who wants your business for long term with reasonable price.

Claudia B.

8/25/2022

Dispatching is an obstacle that cannot be endured. Their communication skills were so challenging that I asked for the owner to call me with an explanation and/or an apology. It has been three business days of silence. Use at your own peril.

Day one
-- I waited for Atlanta Star to call back and schedule my appointment

Day two
-- the first agent called and scheduled my appointment at noon.
-- the second agent called 30 minutes later to schedule same service call unaware of the first call. They had given my noon appointment away. She would fix that.
-- at 12: 30 PM (30 minutes after the noon appt time), no plumber had arrived. I called for an update. They would research it and call me back.
-- at 12:44 PM (44 minutes after the noon appt times), someone finally hit the dispatch button because a dispatch text appeared on my mobile phone. No one never called me back.
-- I waited another 30 minutes before the plumber arrived.

What a colossal waste of my time and patience over the course of two business days.

Only bright spot was the plumber who did fix the problem and acted professionally.

Nancy C.

9/15/2019

Britt and his team are great plumbers and I have used them for several jobs. Recently though their pricing seems to be getting out of whack. I had them come out for a slow drain issue and their tech spent roughly 40 minutes total on the job and charged me $400. There were no parts involved. $300 was charged to run an auger which is a glorified snake for a total of 4 minutes and a $99 dollar service charge. Seems very unreasonable.

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